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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Shanghai, China (SHA)

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Based on 356 reviews
Room & Rates


  • One King Bed
Measuring 463 square feet (43 square meters), this room overlooks the city. Complimentary wireless Internet access keeps you connected, and the 42-inch television is offered for your entertainment. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Conveniences include complimentary bottled water, a safe, and a desk.

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Premier Room

  • One King Bed
  • Two Double Beds
Measuring 570 square feet (53 square meters), this room overlooks the city. Complimentary wireless Internet access keeps you connected. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Conveniences include complimentary bottled water, a safe, and a desk.

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Courtyard Room

  • One King Bed
  • Two Double Beds
Measuring 527 square feet (49 square meters), this room overlooks the city. Complimentary wireless Internet access keeps you connected. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Conveniences include complimentary bottled water, a safe, and a desk.

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Signature Room

  • One King Bed
  • Two Double Beds
Measuring 613 square feet (57 square meters), this room overlooks the city. Complimentary wireless Internet access keeps you connected. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Conveniences include complimentary bottled water, a safe, and a desk.

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Courtyard Suite

  • One King Bed
Measuring 796 square feet (74 square meters), this room overlooks the city. Complimentary wireless Internet access keeps you connected. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Conveniences include complimentary bottled water, a safe, and a desk.

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Grand Suite

  • One King Bed
Measuring 936 square feet (87 square meters), this room opens to a balcony with courtyard views. Complimentary wireless Internet access keeps you connected. A minibar, a coffee/tea maker, and an espresso maker are provided. You will have bathrobes, slippers, and a hair dryer. Complimentary bottled water, a separate sitting area, and a direct-dial phone are among the conveniences offered.

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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai
12 Hengshan Road<br/>Xuhui District, Shanghai, China 200031

Hotel Features.
Recreational amenities include an indoor pool, a health club, and a children's club. There is a full-service health spa on site. This 4.5-star property has a business center and offers audiovisual equipment and business services. Complimentary wireless Internet access is available in public areas. This Shanghai property has 7 meeting rooms. Room service is available 24 hours a day. For a surcharge, the property offers a roundtrip airport shuttle (available on request). Guest parking is complimentary. Wedding services, concierge services, tour/ticket assistance, and translation services are available. Other property amenities at this Art Deco property include express check-in, express check-out, and computer rentals. The property has designated areas for smoking.

171 guestrooms at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai feature minibars and espresso makers. Accommodations offer city views. Bathrooms feature rainfall showerheads. They also offer bathrobes, slippers, and hair dryers. Wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer direct-dial phones with voice mail. Rooms also include coffee/tea makers and complimentary bottled water. Housekeeping is offered daily and guests may request wake-up calls.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Twelve at Hengshan Spa. Services include massages.

Tops and Terrace - This restaurant specializes in fusion cuisine.

24-hour room service is available.

Recreational amenities at the hotel include an indoor pool and a health club.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The preferred airport for Twelve at Hengshan, A Luxury Collection Hotel, Shanghai is Shanghai (SHA-Hongqiao Intl.) - 10.2 km / 6.3 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Notifications and Fees:

  • There are no room charges for children 17 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 800 per vehicle (one way)
  • Buffet breakfast fee: CNY 288 per person (approximately)
  • Rollaway bed fee: CNY 345 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 356 reviews
from East Melbourne
Submitted on 13-04-2016
I loved staying at the Twelve at Hengshan Hotel and can highly recommend to visitors whether it is for business or leisure. The room was fantastic - great size and had lovely little details and amenities. I loved the ambience of the whole hotel. I was immediately greeted by friendly staff who were more than happy to help where needed throughout my stay. The location is great - close to shops and lots of fantastic little restuarants. I will definitely go back and stay at this hotel again.
from Singapore, Singapore
Submitted on 04-05-2016
So many good points, where do i start. The hotel rooms were nice and big, everything you need you will be able to find within. The staff were excellent, anticipating all my needs even before I had to ask. The area where is hotel is in is great, nice and quiet but not far from places you need to go. The pool and 24hr gym were also beautiful and functional.. the list goes on... Seriously consider this place when in Shanghai. You feel like you're on holiday the moment you walk in.
from Saint Charles
Submitted on 20-05-2016
Everything about our stay was 5 stars. The staff was friendly, very welcoming, and professional. It was a good, quiet escape from normal life in Shanghai. We will definitely be returning in the near future & recommending the hotel to friends and families.
from San Jose, California
Submitted on 26-05-2016
Very nice hotel, only downside is the surrounding may not be very convenient. It os located at hengshan road, used to be a popular hangout area with nice pubs bars. However, it is a nice area to walk around, nice building, nice trees. Located above a subway station helps too
from Hong Kong, China
Submitted on 05-06-2016
v nice! I love it good breakfast, many choices excellent location, subway is 20 sec far away located in previous French sphere of influence not much congestion many bars and western resturants around staff are helpful
from Shanghai, China
Submitted on 05-06-2016
Nice location just right next to subway exit. Modern/designed interior decoration. Also a new hotel so everything inside the room is in quite good condition. Awesome swimming pool, which is surprisingly big. Nice and friendly service.
from San Francisco, California
Submitted on 06-06-2016
Convenient hotel located directly above a subway stop and within a 10-20 minute walking distance to everything in the French concession, including nice bars and restaurants. It feels a bit like a modern art museum!
from Chicago, Illinois
Submitted on 10-06-2016
I was leaving Shanghai to move back to the USA when I realized I've packed up my bed and didn't have a place to stay for 2 days. This hotel was near my house so I booked my last 2 days in Shanghai here. What a lucky find this was! Not only was it clean and beautiful, but spacious and very modern! There was a switch by the bed to open the curtains! However, you can ONLY open and close the curtains with this switch. The staff was very friendly and attentive. I've found Chinese hospitality ... Read more
Submitted on 15-06-2016
Stayed for 3 days business trip. Good size room and comfortable beds like all SPG luxury collection. Apart from that, service is lacking. For instance, breakfast quality is poor and staff not well trained - eg A) asked the manager Frank Liu for Earl Grey tea, even after he acknowledged there was no tea. walked to remind him once, twice, and finished my meal. About to leave the hall before the tea arrives. B) most wait staff don't u set stand basic English , in the juice station- guests had to p... Read more
Submitted on 28-06-2016
I smelled something like toilet pipe on the hallway. It surprised me it happened at the Luxury Collection. Room definitely comfortable and beautiful, which is meeting the standard of "Luxury Collection". However, breakfast buffet was terrible. The choices were limited. With the price I paid for, I would rather choose the other SPG property in Shanghai.
from Hong Kong
Submitted on 07-07-2016
At Shanghai, where ostentation is a "necessity", this hotel offers a refreshing alternative. Its entrance is grand, but unassuming. Lobby is airy but sparsely decorated, no gaudy chandeliers - thank you. I booked a standard room on 6th floor. It is very spacious, with ample storage, and lounge area. Basic amenities are all present at the mini-bar. Bathroom is huge, again with separate shower compartment. Touch screens control lighting in room, and work very smoothly. Panels decorated in Chinois... Read more
from Dubai
Submitted on 12-07-2016
It's an odd building, lobby feels more like an office block than a hotel but the rooms are very nice. Breakfast is good, service is good for China, location is great for strolling to nightlife and restaurants. other reviewers have already pointed out, what's up with that sewer stink in the lobby?
Submitted on 21-07-2016
I think it is the best SPG hotel in Shanghai. I stayed there with my mom who is visiting Shanghai in May. the location is very central, convenient to go anywhere in taxi or by metro. The deco and design was awesome. Service was perfect with warm welcome from reception and quick response for inquiries. Lounge offers variety of food and drinks during happy hour. The room around the garden side was awesome with balcony and view of the whole garden, quiet and peaceful. The small bamboo forest with w... Read more
from Singapore, Singapore
Submitted on 30-07-2016
Recently returned to Shanghai and chose Twelve@Hengshan again. Room service was good, breakfast buffet variety was top including the service staff. The gym remains very well maintained and like to commend on the fantastic attitude of the service staff (from restaurant service staff to gym staff). Quality service but the rooms have started to aged especially the shower facilities. Not sure about other rooms but mine did feel very worn out. Hope something will be done to upkeep a class accommodati... Read more
from Shanghai, China
Submitted on 30-07-2016
Yes, the location is nice and the lobby is very stylish. Also all the printing materials are great and the pool/sauna/gym area are very nice. Also the rooms are quite nice. But this hotel sells it self as a luxury hotel.... And if considered a luxury hotel I have to give it an average. It smelled weird in the hallways, the staff is not that attentive as it should be and the arrangement of the room seemed odd to us. The breakfast was very average and there the service was even under average. Als... Read more
from Shenzhen, China
Submitted on 06-08-2016
checked in on July 23rd to be surprised by my first "Luxury Collection" experience. it was my first visit to this hotel. SPG platinum status made no difference. the welcome fruit was mouldy. at breakfast, the first plate i picked up was dirty. took another one and still dirty. 3rd one was clean. i passed the two dirty plates to the waitress...... my coffee was poured into a cold cup so it was lukewarm. Same for room service food. i ordered a noodle soup, they did not heat the bowl before serv... Read more
from Sydney, Australia
Submitted on 18-08-2016
Twelve at Hengshan was a such a lovely hotel to stay. We checked in on 2 August and stayed for 4 nights. We stayed on level 6 courtyard room which was so spacious and lovely, really nothing to fault! It was our first time in Shanghai and it was such a big and busy city so we felt we needed a place to rest and recharge ourselves during our travel. This was the perfect hotel, not only the hotel was beautiful what made our stay so special was the staff at Twelve at Hengshan. Everyone who we dealt ... Read more
from Singapore
Submitted on 22-08-2016
Full disclosure : this is not my first stay at this hotel, but I felt the need to give it a review as it has deteriorated. The good news - the rooms are large and the bathrooms spacious. The hightech toilet bowl (with Japanese style gadgetry) and the automatic night lights are an interesting touch. The staff is friendly and makes an attempt to help out.Nice big gym with sufficient equipment and a decent sized pool. The not so good news - Very few of the staff can communicate in English, which c... Read more
from Hong Kong
Submitted on 22-08-2016
I stayed at the hotel a few times in the last 3 years. The first time I stayed, I arrived around 5 pm and I cannot check in because the room was not ready. A little annoyed but didn't make any complaint. Last week, I stayed again and instructed front desk not to call/knock on my door before noon as I was going to have a real late night but still woke up to banging sound on the window at 9+ am due to windows cleaning. I had higher expectations of a premium hotel charging prices higher than all th... Read more
Submitted on 08-09-2016
I had a fantastic time staying at Twelve. The staff was wonderful, and the room was very nice. The food was pretty delicious as well.. My only complaint was the humidity inside of the room. Granted, I'm in China in the summer, but so it was so humid in the room I felt like I was having cold sweats at night. Other than that, I would highly recommend. Oh, and the subway station is literally under the hotel, so quite accessible and convenient.
from San Francisco, CA
Submitted on 10-09-2016
Having stayed at the Twelve at Hengshan a few years before, I was looking forward to a return visit given it's excellent location in the French Concession and serene hotel environment. Some of the recent reviews had me a little wary, but all in all we had a comfortable stay and I can still recommend the hotel. Arriving at 8 pm, we were surprised when checking in that our room wasn't yet ready ‚??although we only had to wait a few minutes before we were on our way. As on my first stay, we wer... Read more
from Kuala Lumpur
Submitted on 15-09-2016
On arrival you are pretty much disoriented. Walking through the entrance there is no sense of arrival. More like hey now try to find the reception. If there would be plenty staff around telling you what to do, where to go, then fine. But there wasn't. At check in they could not find my Agoda booking. My office girl somehow booked but didn't confirm. So I stood there for 15 minutes or more while the receptionist checked documents, searched his system on his screen, made like 3 or 4 phone calls. ... Read more
from Gold Coast, Australia
Submitted on 20-09-2016
We stayed here for 5 nights on a recent visit to Shanghai and was very impressed. The location in the French Concession is well located with plenty of good dining and drinking options close by. My Starwood level was recognized and we were given an upgrade. The rooms are. Eric clean and spacious. Whilst there is no "Starwood Lounge" as such Platinum members can enjoy drinks and canapés in the bar. The staff were very friendly and efficient. A good breakfast selection is available however food in... Read more
from Sleepy Hollow, New York
Submitted on 23-09-2016
I love this hotel after staying for years at the Westin Bund. This hotel has all of the trappings of a boutique hotel in a great location in the French Concession, Xuhui District of Shanghai. Easy walk to so many great restaurants in a very safe area just outside CBD near many embassies. I would recommend this location to everyone. The only drawback at times is a spontaneous taxi however the concierge manages this expertly. The hotel restaurants are great and the Chef who is Canadian and h... Read more
from California
Submitted on 04-10-2016
Came for a week for a business trip to China. No idea if better hotels can be found for the price in Shanghai, but I was very satisfied. Good central location right on the Line 1 metro so it's easy to get around town. Room was super comfortable, and more luxurious than I expected. The pool is great too, and long enough to swim laps. My complaint would be that they need to leave more bottled water. I drank everything provided every day, and always was hunting for more.
from Saint Louis, Missouri
Submitted on 12-10-2016
Stayed here in March 2016. The property was beautiful. Check in was a breeze, the gentleman checking me in was very nice and helpful. My room was amazing. I stayed for 4 days and the hotel was very quite, there was never really busy. I did not visit the buffet or pool because this was my first time in China and I was a little intimidated by being alone so very far from home. My room was very quiet, no problems with noise. My room had a king bed, sitting area, a desk and a open bathroom there w... Read more
from Asia
Submitted on 15-10-2016
Location- is nice it's not near Xintiandi but it's near a bunch of bars and restaurants Hotel- the deco is nice the rooms are soso compared to the lobby Rooms- it's ok the room has carpet so the room has a moldy smell. The hotel has free car parking which is nice. No SPG loyalty so for anyone looking for SPG upgrade forget about it. The food was ok...... it took forever to come to the room I honestly forgot about it really slow. Service was ok, there is no one going above and beyond to give you... Read more
from Durham, North Carolina
Submitted on 19-10-2016
Twelve at Hengshan is located in a nice and quiet area but also convenient to everywhere in Puxi in Shanghai. Excellent design and you will love the garden. I haven't been back for a while but the property is very well maintained and exceeds my expectation. As an SPG Gold and FHR program, I was offered a larger room with balcony. Very spacious and good amenities. Free Wifi provided. Enjoyed the in-room breakfast. This property will be an excellent to all SPG (and now Marriott!) elite members to ... Read more
from New York
Submitted on 21-10-2016
12 Hengshan is in between a boutique and chain hotel. The design of the hotel mixes with modern comfort with Chinese tradition. There are patches of bamboo trees in the courtyard and rooftop. The paintings on the hallway wall and above the bed also contain elements of Chinese painting. I stayed at a room with balcony, and the size of the room is decent. All staffs are polite and willing to help. The hotel is centrally located in a nice neighborhood. There are many Chinese and non-Chinese resta... Read more
from Oslo, Norway
Submitted on 03-11-2016
I had that pleasure-YES that pleasure of staying in this great hotel. What a place. The location is right in the French concession and the rooms are amazing. Service is so friendly and the food ‚??wow. I love their huge selection on their breakfast buffet. I enjoyed the great mix of European and Chinese food. As you can see from my other reviews‚??I travel a lot and stay in great places and this one is now one of my favorite. When in a new city I do look also at another nice hotels, want to make... Read more
from Macungie, PA
Submitted on 07-11-2016
Hotel was nice. Decent room. Some in group had A/C issues in room. Big shower. Hot water. Big room overall. Dinner at Tops on 5th floor was painfully slow. First person's meal came out 60 minutes after we ordered. Last person did not get meal until 2 1/2 hours after we ordered. Lunch on second floor the next day was very good in the traditional Chinese restaurant and service was very good. Nice meeting rooms and service there was fine.
from Singapore, Singapore
Submitted on 08-11-2016
A great luxury hotel with a boutique feel, I love the hotel's decor. Gorgeous external design architecturally complemented by a somewhat zen-like minimalist elegant interiors. The beauty of the hotel alone makes it a nice hotel. The location in the French quarter is also a great plus. My brother lives in the French Concession so I am very familiar with it. The part where 12 at Hengshan is located is perhaps the best--easy access to many restaurants, bars, cafes, while being in a particularly a... Read more
from Clarksville, Maryland
Submitted on 11-11-2016
Spent four days at Twelve at Hengshan, a Sheraton property. Great room with a nice view of the property. Room length glass windows plus a balcony. Room extremely neat and clean though the shower, all marble, could use a little work. The location was great - with nice restaurants in walking distance. A somewhat European feel to the immediate surrounding area. Service in the hotel was great - prompt and friendly. Most everyone spoke some english. I would stay here again.
from Shenzhen
Submitted on 23-11-2016
I have attended many Ballroom events in the last few months and this hotel has the best banqueting experience. When I arrived at the hotel the welcome experience was excellent and there were a row of staff in the Lobby to guide all the guests. The Ballroom experience was great. Started the event with a lovely appetizer of crab cakes followed by a Lobster Cappuccino Soup. I was pleasantly surprised at the combination but the taste was hearty and fulfilling. Main course was a fillet steak which w... Read more
Submitted on 02-12-2016
Only stayed one night in Twelve at Hengshan. Check-in staff knew the SPG benefits well, promptly offering upgrades and bonus points on arrival. The rooms are large, clean and has modern decor. The breakfast buffet had one of the widest selection of food I've ever seen in any hotel! Staff was overall friendly and helpful when needed. There is a subway station right next to the hotel entrance. In summary this was a fantastic hotel and I would not hesitate to choose this again for my next stay in ... Read more