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Hilton Shanghai Hongqiao

Shanghai, China (SHA)

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Based on 826 reviews
Room & Rates

KING HILTON GUESTROOM

46 SQM/HSIA/LCD TV, SEPARATE WALK-IN SHOWER
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KING HILTON DELUXE

46 SQM/MODERN DECOR/LARGE WINDOWS, LCD TV/HSIA/MARBLE BATHROOM
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KING HILTON DELUXE PURE

46 SQM/MODERN DECOR/AIR SANITIZED AND TREATED, LCD TV/MARBLE BATHROOM
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KING DELUXE SUITE

97 SQM/SEPARATE LIVING ROOM/RAIN SHOWER, SPACIOUS LIVING ROOM/HSIA/LCD TV
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KING HILTON EXECUTIVE

59 SQM/SPACIOUS ROOM/LCD TV/HSIA, EVENING RECEPTION AND COMPLIMENTARY BREAKFAST
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JUNIOR SUITE

79 SQM/SPACIOUS LIVING ROOM/1 KING BED, RAINSHOWER/HSIA/LCD TV/SEPARATE OFFICE W. TV
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PRESIDENTIAL SUITE

238 SQM- SEPARATE LIVING ROOM- LCD TV, RAINSHOWER- ACCESS TO EXECUTIVE LOUNGE- HSIA
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2 BEDROOM EXECUTIVE SUITE

86 SQM/SPACIOUS LIVING ROOM/2 KING BEDS, RAINSHOWER/ACCESS TO EXECUTIVE LOUNGE/HSIA
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TWIN HILTON GUESTROOM

46 SQM/HSIA/LCD TV, SEPARATE WALK-IN SHOWER
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TWIN HILTON DELUXE

46 SQM/MODERN DECOR/LARGE WINDOWS, LCD TV/HSIA/MARBLE BATHROOM
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TWIN HILTON EXECUTIVE

59 SQM/SPACIOUS ROOM/LCD TV/HSIA,
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Hilton Shanghai Hongqiao
No. 1116 Hong Song East Rd Minhang, Shanghai, NA China 201103

Pudong International Airport (PVG) is 55 minutes by car. From the historic to the cosmopolitan, our hotel is convenient to all Shanghai business and cultural attractions.Allow us to spoil youSleek, elegant and spacious, our well-appointed guest rooms, suites, and executive floor accommodations indulge with pampering amenities and the thoughtful touches you expect from Hilton. Sitting areas, expansive windows, sumptuous Serenity beds, LCD TVs, luxurious baths, generous work surfaces and high-speed internet access are but a few of the comforts our guests enjoy. Take full advantage of our many luxury hotel amenities during your stay in one of the best hotels in Shanghai:* Well-Equipped Fitness Centre* Rooftop tennis courts* Heated indoor swimming pool* Sauna and spa treatments* Concierge services* 24-hour in room diningWine and dine in styleThe Hilton Shanghai Hongqiao boasts two delightful hotel restaurants. Our casual All-Day dining restaurant, Essence features fresh seafood and popular favorites, including our outstanding Hilton Breakfast buffet. For lunch or dinner daily, try authentic Cantonese dishes in the Yue Xuan Chinese Restaurant. Meet friends or colleagues in our inviting Lobby Lounge-Pulse, for cocktails or a glass of wine before or after dinner. Our inspired menus are sure to delight any palate. A business hotel in Shanghai near everythingOur modern hotel offers one of the largest meeting facilities in western Shanghai to accommodate your important business conference or gathering. With a well-equipped Business Center, audio visual and connectivity solutions, wireless HSIA in all meeting and public areas and impeccable service, your small or large event is sure to be a smoothly-executed success. Choose from seven flexible meeting venues or an impressive Grand Ballroom. Our professional banquet and catering staff will make your next Shanghai business function or social gala nothing short of memorable. Experience Shanghai from our Hilton hotel near HongqiaoThe Shanghai Zoological Park, Liu Hai Su Art Museum and Shanghai Stadium are all within 10 minutes of our hotel near Hongqiao, Gubei and Minhang - only 6 mi / 9.7 km from Shanghai City Center. Visit Shanghai attractions like upscale Nanjing Road and Huaihai Road shopping districts or the traditional outdoor bazaar at Yuyuan Garden. Marvel at the Jade Buddha Temple or stroll The Bund, a famous waterfront on the west shore of the Huangpu River. We look forward to welcoming you to our Hilton hotel in the ancient and contemporary city of Shanghai.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Please kindly note that all stays after 30th April will be subjected to VAT(Valued Added Tax), on top of service charge.

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 826 reviews
from atlanta
Submitted on 28-04-2016
After staying in a Chinese hotel with hard beds and a less than satisfactory breakfast, I had a wonderful reprieve at the Hongqiao Hilton. I checked in on the third floor of the Executive Building, and was whisked to a beautiful corner Executive King on the 8th floor. Extremely comfortable bed and very nice furnishings. The Executive Lounge was perfect for having meetings and the staff provided tea and coffee for my guests. The Executive Lounge breakfast was extensive and even had ... Read more
from Usti nad Labem, Czech Republic
Submitted on 02-05-2016
My second visit. to that hotel. Last time I was very satisfied and also this time was everything ok. I asked for earlier check in, there wasn't any problem to get it. The breakfast was full different options. The room very comfortable.
from Chicago, Illinois
Submitted on 06-05-2016
After many trips to Shanghai, I finally tried the Hilton property. It is an upscale property with multiple wings of guest rooms. The lobby is a large space, and the restaurant and coffee shops are down a long hall. Though there were quite a lot of people around in the lobby, the lobby atmosphere was pretty relaxed and serene the week I was there. I stayed in a standard room wing which felt new and updated. The room was a good size, with a nice free standing work desk which looked out at a l... Read more
from Urbana, Illinois, United States
Submitted on 10-05-2016
Being from mid- America (Illinois) we did not know what to expect in Shanghai. We were so pleased with the Hilton Hongqian hotel. It is well designed, with beautiful rooms, great accessories, including wifi/internet service and a great location. We recommend it to all international travelers.
from Singapore, Singapore
Submitted on 16-05-2016
Stayed there for 7n on a business trip. The rooms were fairly large and had a well sized table for business travellers on the go. Wifi connection was excellent too. Restaurants downstairs were excellent too. ( i tried both the international and chinese restaurant) The only grouse was the location as it was far from most touristy spots when i ventured out over the weekend to city centre and the cab ride took my more than 30mins All in all, highly recommended for work trips if sightseeing is... Read more
from
Submitted on 01-06-2016
Held a wedding reception in one of their banquet halls (mine was one of 4 weddings that night). Our dressing room managed to be as far from our banquet hall as possible, at opposite ends of the hotel lobby. Our wedding suite was fabulous except they couldn't separate smoking and non-smoking. My wife and I don't smoke. We had a non-smoking room. Our neighbors across the hall smoked so much that the smell wafted into our room. Not even the AC helped. I ended up coughing all night, getting no res... Read more
from Vosselaar, Belgium
Submitted on 02-06-2016
This is the second time I stayed in this hotel. It is a very popular place for business people because its location close to Hongqiao airport and the railway station with high speed connections to major cities in China. The hotel is excellen. I stayed in both towers and there is nothing negative to mention to the rooms. Very good breakfast, but plan some time if you want to enjoy all because it is mostly very crowded. If you have time also use the gym, really good with big indoor swimming pool.... Read more
from TOLEDO
Submitted on 04-06-2016
We were impressed with the extra efforts taken by the front desk staff to get a taxi cab for us and to confirm which terminal we should be dropped of at the Shanghai Hongqiao International Airport. We felt very welcomed!
from Dublin, Ireland
Submitted on 14-06-2016
I've stayed in many Hilton's across the world and in China, this ranks as one of the best. Staff are very friendly and attentive. Restaurant is very good and breakfast has a wide selection of food for all tastes. I also found the wifi to be excellent in the rooms, however as in most Hilton's I seem to have varying results using a VPN, sometimes it works and other times not. Room was large and spacious. Located 10 minutes walk from Foreigner Street and 20 minutes from the metro system.
from Montreal, Canada
Submitted on 19-06-2016
For years I looked for a good hotel in Hongqiao area and I finally got it. Convenient location, 3 towers with a variety of room types, well sized rooms; clean, large bathrooms separate shower and great bathtub, good amenities. Staff is all friendly especially the manager grade staff which is going the extra mile for you. This includes them all; the concierge manager, executive lounge managers, GSM, and even the GM is available for you. I had here all I could expect from a 5 star hotel. Durin... Read more
from
Submitted on 20-06-2016
Room is big and spacious. Clean and nice. It has a big bath tub. Good for relaxation after a long day. Great variety at breakfast. They were delicious too! Staff are friendly and polite. However, it is located quite far away from the metro and everything else. Need to get a cab to go around.
from Dubai, United Arab Emirates
Submitted on 22-06-2016
Stayed for 1 night on a Business Trip in June 2016. Pro's: - Close to Hongqiao Aiport. - Large and quiet property. - Well spread Club rooms, spacious and well maintained. - Good Executive Lounge area and services. - Professional Spa called Escape. Good Gym facilities. Con's: - Did not get any assistance from the Bell desk during check-in. Had to fend for myself to figure out the room and hotel layout. - Executive Tower 3 is a bit of walk from Main Reception lobby, multiple lifts and direct... Read more
from
Submitted on 27-06-2016
Thought I had booked Hilton in French quarter.. Disappointing to find it was miles away in the suburbs! Buffet good value, room comfortable. Bath in bedroom not appreciated, nor the see through toilet!
from Shanghai, China
Submitted on 28-06-2016
This hotel does not cease to amaze me every time I stay here. And I have stayed here many times. The impeccable service with a smile and warmth. The rooms well kept. But it's time to update the lighting. The staff are great especially the Concierge and the executive lounge always going the extra mile for you. For the management of this hotel I take off my hat and say Well Done! And keep it up.
from
Submitted on 29-06-2016
For what it's worth, Hilton Shanghai Hongqiao lives up to its premise. Located in the new upmarket neighborhood of Gubei, it rests in between Hongqiao transport hub and downtown Shanghai, next to a driving range / country club. Competence of staff speaks for itself, at least matching that of other Hilton properties. HHonors membership is recognized, with elite perks offered without the need for prompts or reminders on the guest's behalf. While the property shows subtle signs of age -- it is wel... Read more
from Las Vegas
Submitted on 30-06-2016
The staff at this hotel exceed all expectations to service. Fantastic hotel, great location. Everything one could want and this Hotel is a credit to the Hilton brand. If one is ever in the Shanghai area this is the hotel.
from Gumpoldskirchen, Austria
Submitted on 03-07-2016
Friendly staff that speaks good English. Rooms clean and spaceous, gym and the whole spa section add a special touch. Would like to see some more fresh vegetables on the breakfast menu. As I really do not know how to iron, washing&ironing service would be a fine addition, to round up the whole business package offer
from Singapore, null, Singapore
Submitted on 06-07-2016
Loved the room! It was big and spacious. Equipped with a bathtub that is very well maintained. No stains was found. Service was alright. We had to call the operator twice before housekeeping came up. And the toilet flush became faulty on the 3rd day of our stay. Location is not near city, so it's suitable for business stays but not so much for sightseeing. But the room layout and facilities made up for all of it. It still deserved the 4 star.
from Ottawa, Canada
Submitted on 08-07-2016
When I visited China a long, time ago. I stayed at this hotel. The rooms were very good and staff spoke fluent English. The wifi speed was decent and the buffet was wonderful. Only bad point is the location to downtown. Will come back though later on
from MN
Submitted on 08-07-2016
Overall not a lot going on in this neighborhood, but we got in late, and left the next morning via taxi to SHA which was convenient. Was upgraded via HHonors to a junior suite I think and it was pretty nice, but tended to be on the warm side, as it never cooled down enough to me liking. Also, it was quite the hike to get to the tower my room was at, which sort of bit, but ok by me. Ate breakfast in the restaurant and it had the typical westerns and Chinese mix of offerings. Scrambled eggs we... Read more
from Bristol, United Kingdom
Submitted on 10-07-2016
Clean hotel basic service. Inattentive staff. Poor quality coffee and tea in rooms. Great gym and pool. Poor range of snack options in the bar. HHOnours desk closed on both check in and check out so had to wait in long queues
from te awanga
Submitted on 13-07-2016
Nice big bed, big room and great restaurants on site. Excellent concierge facilities. Spa staff not so good. Had to search for towels then found a staff member (who was reclining in the relaxation room!) Who have me a towel that she fetches from a ' staff only' room! So I would say that the spa area is good but it is functional not really relaxing. Good staff there with English language would help? ! Amazing choice at breakfast! Amazing sechuan reataurant upstairs. Not a great location for walki... Read more
from Hong Kong, Hong Kong
Submitted on 15-07-2016
At early morning, the appearance of staff in executive lounge was quite cheerful and made me fresh morning with professional correspondence with appropriate concerning about guest with asking and answer.
from Shanghai, China
Submitted on 17-07-2016
In all points I had a good time there. The Breakfast buffet is excellent. The stuff is very helpful. Big problems are the girls, hanging around hunting for men and the one-hour business. It is ridicules that girls even offer medication in case of infections...
from Hong Kong
Submitted on 18-07-2016
While the hotel is good, there are few things that annoy me. The long queue at the check-in and check-out. I had to wait for more than 10 minutes. Unclear direction to the rooms - as there are few blocks, and the signs to rooms were not really clear (receptionist at check in did not help on that either). While there are couple restaurants close to the hotel (and inside the hotel), you will need to walk for 10-15 minutes in order to find more choices in the neighborhood. The roundabout at th... Read more
from Xi'an, China
Submitted on 19-07-2016
The hotel is large and new in a very modern hotel. I stayed there for one night because this hotel was right beside my friend's residence. Maybe because it is not located in the center of Shanghai, the price is surprisingly favorable. I remeber it was only about 900 RMB per night and the room was large and comfortable. Great service.
from
Submitted on 19-07-2016
The hotel is rather old ( I had a newer room so wonder what the older are like) You line up for reception which is painfully slow and the staff really don't care. The Internet is so slow it's useless. The breakfast is so poor it's like a 2 star local Chinese hotel but with 5 star price. And to give me a good send off at 4.15 am I stood outside the hotel next to my limousine for 20 minutes because the driver wasn't there and nobody could be bothered to find him. Never again do I stay here and... Read more
from Ringgold, Georgia
Submitted on 21-07-2016
As a Diamond Honors member, I seek out Hilton properties wherever I go to on business. This hotel, while somewhat older, is very well-kept, well-managed and is in an extremely convenient and westerner-friendly location. The hotel offers many types of rooms and has an above average executive lounge as well as a huge fitness and spa area. The restaurants at the hotel are slightly better than normal for like hotels in China and are friendlier than most to westerners. Over the past nine years, I... Read more
from Singapore
Submitted on 22-07-2016
Picked the hotel as it was close to the office we were visiting and because trip was very last minute and we were booking less than a week in advance. Was able to get a decent rate on discount hotel provider and upon checking in, they did allow for early check-in (not as early as desired but still got us in early) and also provided a free upgrade. The room was nice and did not feel crowded. the bathroom was very spacious with an inviting tub and a tv for catching up on the news or shows. ... Read more
from Mayo
Submitted on 23-07-2016
This hotel is huge, lovely lobby area. The staff were great, very helpful. Our room was very modern, and comfortable, it was one of the 'newer' rooms. The breakfast was great, a large variety. The wifi was good. I would recommend this hotel.
from Portland, Oregon
Submitted on 23-07-2016
This is a great hotel in a great location and a quick cab ride to a lot of restaurants and sites. There are 3 towers and I stayed in the third tower, which is the executive tower. It is a little hard to find, but not too bad (needs 2 separate elevator rides from the lobby). My room was great - quiet, comfortable and the housekeeping first rate. What makes this hotel great is the service in the executive club. All the people working in the club were friendly, efficient and above all extremely hel... Read more
from Melbourne, Australia
Submitted on 27-07-2016
Hilton did status match my SPG Platinum to their Diamond status and since I need to be around GuBei area, I decided to experience the Diamond Hilton experience at Hilton Hongqiao for six nights. My disappointment started from the first minute when I entered the lobby. The check-in queue is long. I hadto wait for 15 minutes before being served. The most frustration came when I was told by the dront desk that I don't have any benefit because I am a Diamond Matched. Not a Diamond. You can unders... Read more
from Seoul, Korea
Submitted on 29-07-2016
Stayed at the property for three business trips in 2016. Quite a decent property with spacious rooms at a reasonable rate. Located in a residential district in Shanghai where large population of expats from Japan and Korea live. Quite close to the Hongqiao airport, ~20 minutes by taxi or 6(?) subway stations away, so will recommend the property in case of flying in and out from the Hongqiao Airport. Breakfast buffet is quite nice, with large variety of choices including fruits and dessert. One... Read more
from Harrisburg, Pennsylvania
Submitted on 29-07-2016
Hilton did not disappoint at this location. The staff were super friendly and helpful, particularly the concierge desk. I worked with Joe who was awesome. I was upgraded to a very nice suite that overlooked the city. It was awesome. There was a nightly building light shoe some miles away that I could watch at night which was cool. The room service was top notch and the mini bar was quite impressive. There were a lot of restaurant choices within the hotel itself but I did venture out to grab food... Read more
from Hong Kong, China
Submitted on 04-08-2016
The front desk asked if I wanted to take a RMB150 breakfast package and I said yes. I was running late for a meeting the next morning and didn't have time for breakfast but was told I have to pay for it because it's hotel policy. The lady at the reception said to me : I understand your situation but also please consider how we will feel. I thought the spirit of hospitality service is to put your customers first. Our actions should be centred about our decisions, not handbook. Another point i... Read more
from Miami Beach, Florida
Submitted on 05-08-2016
After leaving the Sheraton, I was pissy. It was a complete dump. The Hilton was not too far and at the same price. Comparatively, it was an oasis with harpists on either end of me. The lobby, club lounge and executive floor rooms were magnificent, ckean, quiet, and we'll attended. Very impressed!
from Shanghai, China
Submitted on 12-08-2016
Being a diamond member and staying at hotels frequently, I can assure any other potential guest considering staying at this particular Hilton, the facility and staff are outstanding. The general manager Joseph and the executive floor manager Paul along with the director TL, and the rest of the staff from the doorman, housekeepers, Chef Jimmy and remaining staff truly are outstanding, they all take a personal interest in the guest.
from São Paulo, São Paulo, Brazil
Submitted on 12-08-2016
I've been in the Hilton for business purposes. The hotel is very good, new furniture and a very confortable room, staff very helpful as well, however, the location is not good once it's far from Downtown and there's nothing to do on the surroundings (nor restaurants, malls, bars, etc).
from Taiwan
Submitted on 16-08-2016
As a second stay of Hilton, I choose here. However, the service was really disappointing. I booked the room with Leisure Escape package, when I checked in I ask the staff in the reception if I have 312 CNY daily budget or not. It turned out she didn't know about this. Then I headed to club lounge directly and asked again, yet the staff didn't know. I tried to explain the package to him, but he looks like not interested. Finally the club manager came out and checked my order, and luckily he knew... Read more
from
Submitted on 26-08-2016
Have been to this property for more than 2 years now, like home away from home. It is very clean, and the location is excellent if you are looking for travel, sightseeing or shopping. I have stayed most at its executive rooms which are separated from the rest of the hotel, quiet and less crowded most of the time. The fitness room is fully equipped and can access it 24/7. Highly recommend this one.
from Geelong, Australia
Submitted on 27-08-2016
Cancelled flights can have silver linings. This was one of them. Luxury grand hotel close to the bullet train provided a delightful refuge from a hectic trip. Rooms are modern, clean and spacious, breakfast was excellent and the lobby, of course, grand. Would stay here again.
from Hong Kong, China
Submitted on 31-08-2016
This is one out of two Hilton hotels that actually does it utmost to show appreciation and give service to its guests. They always upgrade me, do their best to give service and let me checkout whenever I feel like it - not the annoying call in the morning at 10am "sir when are you planning to check out? Our policy is 11am". That stand is ridiculous when it comes to Diamond members. Diamond members should have the ability to check out at their own convenience up to 6pm. This is the only Hilto... Read more
from Mumbai (Bombay), India
Submitted on 01-09-2016
This is a nice hotel with some good options for swimming and food. However we missed to find the Indian and vegetarian food in Resturants. There is walking distance from hotel and there we find good food options and to have a good walk. The place is overall okay.
from Paris, France
Submitted on 02-09-2016
I was sorry that no massage available in the room cause when tired it is always interesting. The hotel is nice and the breakfast is lacking French bakeries (their quality is not at the level of the hotel. The orange juice should be natural: some machines exist and it can be a great added value
from Melbourne, Australia
Submitted on 12-09-2016
Very nicely designed rooms, fantastic gym. Check-in was a bit chaotic - the staff seemed very inexperienced - but very eager to please. Rooms are large and very quiet. Will definitely stay here again.
from Thane, Maharashtra, India
Submitted on 12-09-2016
Hilton is always a good place to stay. I enjoyed my stay. Very good quality of rooms, very quiet. I enjoyed the overall experience a lot. Service is friendly. Not everybody speaks fluent English, but they are always trying to help out. Good location.
from Leola, Pennsylvania
Submitted on 14-09-2016
I used to stay at Sheraton Hongqiao until it got pretty dated. So I give this one a try, and I did not disappoint. Check-in desk: very friendly and when I checked-in there were nobody. However, the week I stayed there walking through the lobby it can get really busy, so I guess it's just pick your time spot. Overall, very friendly and efficient check-in. I checked-out at the lounge desk and it was fast, friendly, and great services. Room: I was upgraded to a suite in Tower 3, and it was m... Read more
from Cape Town
Submitted on 15-09-2016
I really enjoyed my stay here. Hotel is clean, staff is friendly and always happy to help. A wide variety of eating options inside the hotel makes it possible for you to have whatever you feel like on the day.
from Shenzhen, China
Submitted on 15-09-2016
It's not 5 stars, don't kid yourself. But if you expect a 4 star hotel, this is ok. The hotel is sorta new, but feels really old, no personal service, toiletries are cheap with knockoff toothpaste, no mouthwash, no q-tips. No diamond benefits. They charged me extra for breakfast and gave me the cheapest room available. Room is still fine for a 4 star hotel. This area doesn't have any nice hotels, so it is relatively OK. If the price for your stay is more than $150usd, I would look around befor... Read more
from St. Louis, United States
Submitted on 18-09-2016
Overall Excellent Stay. Staff & Service were outstanding and always greeted me with a smile. The room and entire property was in great condition and I enjoyed my stay. The bedding looked fresh, was clean and the mattress was quite comfortable. Great lighting in the room. The executive lounge was always staffed and a great place to work during my downtime. The staff there was very attentive and kept the lounge very clean despite the guests constantly making a mess. I will return to this propert... Read more
from Rotterdam, The Netherlands
Submitted on 20-09-2016
Check in took at least 45 minutes. 20 minutes waiting in a line. With 2 persons working behind the desk. And long administrative paperwork. To bad for such a nice hotel. I hope this wasjust a one time thing.
from Singapore, Singapore
Submitted on 25-09-2016
I know Hilton Hongqiao, since they've opened some years ago. Whenever I'm in town, I'll stay there. You'll find everything around the hotel. Good food location like Hongmey Lu. Good connection towards the city and, to Hongqiao airport. Quality, and service are on a high level.
from
Submitted on 27-09-2016
The Hilton Shanghai Hongqiao is a magnificent property with no expense spared and attention given to every detail. As a first-time customer to this hotel, we were thrilled at how it exceeded our every expectation. The "Executive" benefits include access to the Executive lounge; a spacious, elegant, and well appointed area where gourmet breakfasts are prepared to order, or alternatively offer a huge array of breakfast choices serving both Western and Asian tastes. The evening "happy hour" was an ... Read more
from Colorado Springs, Colorado
Submitted on 30-09-2016
Stayed the week on business and the Hotel was above and Beyond, the rooms were so big and comfortable. I personally wanted to go to bed early and open the drapes to just enjoy the view at night.. Food in the breakfast buffet was good with a great variety of foods from around the world. Hospitality helped me on several occasions and was always nice.
from Singapore
Submitted on 06-10-2016
Room is big and comfortable but the customer service from this hotel is quite disappointing. No one seems to follow up with issues you brought up. Took me 2 days and 6 phone calls to get them to fix my internet connection. All of them have been pushing me around different departments. Their location is as bad as their service.
from Yekaterinburg, Russia
Submitted on 07-10-2016
Once again, being a Diamond member, I received a room upgrade. Room size and quality are great as is the cuisine in the restaurants. I especially enjoyed the breakfast buffet with the wide selection of cuisine offerings. The hotel is centrally located at the heart of Hongqiao Area. All staff seemed sincerely friendly, attentive and helpful. Sleep quality of bed is great. By taxi it was an 18 minute trip from the airport.
from Kahalu u, Hawaii
Submitted on 10-10-2016
Great beds nice and soft. The food was. Top notch breakfast great. The fruit was always great ripe and sweet Mellon And dragon fruit . The location was a short taxi ride to town, the gym and pool was god to get a work out and relax
from Taiping, Malaysia
Submitted on 11-10-2016
This is an odd hotel in that they executive floors are in a separate tower/building from the main building (oddity #1). I normally check in at the lounge and the first time being here, I walked with my luggage for around 5-7mims looking for the lounge. Oddity #2: if you have luggage there is a very steep slope for disabled but I do wonder what building codes are used as even with one luggage I found it steep to walk down with. Average Service #1: when I checked in at the lounge (and this w... Read more
from
Submitted on 17-10-2016
I had very pleasant stay last week at Hilton Shanghai.staff was very courteaous and the breakfast was excellent.also d club floor lounge was excellent and also d staff over there.over all great stay highly recommend.
from
Submitted on 18-10-2016
Short stay for a business trip. Arrived at the hotel around midnight when the reception informed my colleagues and I that they were overbooked and didn't have the rooms we booked. The whole debate and check-in took an 1 hour (meanwhile they managed to loose one of my colleagues's credit card, which was fortunately found at the end). The hotel rooms are large but very standard, no charm whatsoever. Only consider for a short business trip if you have to stay in that area.
from Nottinghamshire, United Kingdom
Submitted on 18-10-2016
No the best location as its a bit of a trek to the river etc.. but superb facilities non the less and reasonable price. Gyn superb, couldnt try the oll as i did not have a shower cap!!!? and i did not fancy buying a Speedo one for £20 !
from Sydney, Australia
Submitted on 21-10-2016
Dropped in here as I had to go to Taizhou the next morning early and it was closer to Hongqiao railway station. Good size entrance, again was booked into a smoking room (I booked non smoking) had to hall myself back and demand a change, they did with no fuss. Great room and super quick internet, not like the Longemont which is super slow, plus you got google for you mail. Had in room service for dinner and it was okay, nothing flash but then I did not order anything flash. Never got to explor... Read more
from Los Angeles, California
Submitted on 21-10-2016
This is my third time (about 5 days each time) staying in this hotel. The rooms are gorgeous. The staff is wonderful. I really want to thank the staff in all departments who made my stay very comfortable. I will be back next year.
from Shanghai, China
Submitted on 24-10-2016
I have stayed in this hotel for 3 nights in September. As I am familiar with the Hongqiao area I can confirm that this is probably the best international hotel in this area. The location is a bit tricky: If you are attending the Hongqiao exhibition center or need to be close to Hongqiao airport or Hongqiao Railway-station this location is good. If you want to see some attractions of Shanghai, Nightlife or shopping this location is not a good choice. Hongmei Entertainment street offers some Nigh... Read more
from Zhongshan, China
Submitted on 25-10-2016
I will make this brief. Big barn like hotel. Waited in line for a little to long to check in. Room was damp. Bed was comfortable though. Room service was dreadful. First night was cold, and the second night sent it back. When I was told to order something off the Chinese section, I was told they were "out." Asked to book a car to a factory 2 hours south. Car cost ¥800. Upon arrival at the factory they asked me why I did not take the high speed train. Return trip cost ¥38. Before you start thin... Read more
from London, United Kingdom
Submitted on 25-10-2016
It's a shame when standards drop and they certainly have at this hotel. Check in was awkward as they couldn't find my booking. It was sorted out but the staff at the executive lounge were less than efficient and I found it annoying having to wait to check out because one was serving in the Lounge and the other was having some breakfast. Overall it was just an OK stay. Room was clean and well appointed. If you stay in the executive tower, don't bother using the executive lobby as no one is there ... Read more
from
Submitted on 26-10-2016
Stayed 6 days on business trip and selected hotel for convenience of location for my meetings. Everything during stay was fine. Rooms are large, nicely decorated (although a bit dark) and very comfortable, very quiet, great bed, shower was good, TV had international news channels to keep up. Wifi was OK (not great, but experienced a lot worse/slower). Had breakfast every day and restaurant offered excellent selection of (also) western food.Had dinner in restaurant once, was good (there is a buf... Read more
from Hong Kong, China
Submitted on 26-10-2016
The room was well designed and spacious. Huge bed/Bath/Shower/business desk/stocked fridge and a walk in wardrobe! The buffet breakfast and Evening restaurant had something for all types of eaters! Good selection of restaurants with Gym and pool on the 1st floor
from Milan, Italy
Submitted on 27-10-2016
I spent three nights in Hilton Shanghai Hongquiao in October and really appreciated the hotel.My room was very very nice and soaceous,clean and quiet.There is a great gym that allow me to train and enjoy a hard core body building session.In my personal opinion the Gym of hotel is perfect,and it makes the difference with other hotel.The food in the all day dining restaurant is good and they have a good selection of wines.The staff of the hotel is truly nice and gentle with guest and I aoprrciate... Read more
from Singapore
Submitted on 05-11-2016
1. Staff in this hotel are poorly trained and do not have service culture in mind. 2. My room thermostat was fixed at 27degrees celcius or 81 Fahrenheit. Adjusting the thermostat does nothing to the room temperature. Thus, I had to endure the heat as the aircon is centrally controlled by the hotel. 3. Visited the Chinese restaurant twice and on both occasions, the service was horribly slow and deplorable. I was left standing at the corridor for 10mins before anyone took us to our table. On... Read more
from Tehran, Iran
Submitted on 11-11-2016
Rooms are clean and comfortable. Restaurant (breakfast) is complete but most of the options were not fitting our taste (it's more east Asian flavors) The only issue we faced was that we were 3 persons and they added an extra bed which made the room no place to walk. I was expecting they give us a bigger room with capacity of adding an extra bed (instead of trying hardly to fit a bed inside a normal double room)!
from Nottingham, United Kingdom
Submitted on 11-11-2016
I recently visited the hotel as part of a business trip to the region. This included a conference at the hotel too. The room was in one of the tower (tower 1) and had twin beds with a small seating and work area. The overall room was open plan with the bathroom open to the room. The bathroom did have glass panels and curtains if you wanted to screen it off. The Essence and Pulse restaurant and bar were very nice. In the Essence restaurant there is a wide range of food and one colleague was als... Read more
from Beijing, China
Submitted on 13-11-2016
Having accidently left our iPad at security in Xi'an airport when leaving for Shanghai, the concierge of Hilton Shanghai Hongqiao got in touch with lost and found in Xi'an airport , managed to track it down, we got a case number and were able to get it back to the Hilton in Beijing with help from the Hilton staff in Xi'an. Concierge and staff were also very helpful to arrange train tickets last minute, with great advice about what to see and do. Can recommend it very much.
from Wembdon
Submitted on 14-11-2016
Stayed here 4 nights back end of October room 11321. Good size room, excellent amenities, all the staff were very pleasant and helpful. Quite nice to be staying on Halloween, because all the staff dress up and got into the spirit. Breakfast food selection very extensive, and good bar area to relax after work. When staying away I tend to use the leisure facilities, this was not the case this time due to work loads, though I did find the pool which looked very inviting. I would recocommend this H... Read more
from Atlanta, United States
Submitted on 13-11-2016
I love this hotel, the rooms are huge, comfortable and very clean. I always get a great rest while staying here. Make sure to upgrade so you can use the Executive lounge. Coming back to these rooms after a long day makes these trips much better.
from Santa Monica, United States
Submitted on 17-11-2016
Made aboard travel feel like home. Super friendly and accommodating staff. Nice breakfast assortment Rooms service was delicious. Great internet connection. thank you thank you thank you thank you thank you thank you thank you thank you
from Kiawah Island, South Carolina
Submitted on 19-11-2016
I usually stay in this Hilton lately for convenience .... but also for good reasons. Its really a nice place, most people speak good English at the front desk, the rooms in Tower 3 (recommended) are very nice and super functional and the Happy Hour in the lounge is all you need after a long day at the office.
from vietnam
Submitted on 19-11-2016
Good amenities and friendly staff. Not so far from Honqiao airport and a short ride to foreigners street. Ordered room service and the food was good quality and efficient. Only complaint is that I booked and paid online, but was charged again on check out. Partly my fault, I didn't check the bill. Hopefully they will sort this out.
from Houston, Texas
Submitted on 20-11-2016
The best value for my money each time I visit Shanghai, without a doubt. Being so close to Hongqiao airport and railway station it's the easiest and smoothest option to use Shanghai as home base and make day trips to other surrounding cities. Staying at the Hilton Shanghai Hongqiao I can experience Chinese hospitality with a western touch in the facilities throughout the hotel. The employees are all very courteous and efficient. When having breakfast at their buffet make sure and ask for "fresh ... Read more
from Hong Kong, China
Submitted on 28-11-2016
We arrived at the hotel at 3:30 pm but our rooms were not ready. We were told to wait as they didn't know when the rooms will be ready. My friends hadn't booked the executive room with lounge access so I suggested that my friends and I could wait there and have a cup of tea. It took them a while to give them the lounge pass. Which should be a given fact when you have no idea when the rooms would be ready. At 5:30 pm we went down to check if we could finally get out rooms and they said that the ... Read more
from Singapore, Singapore
Submitted on 01-12-2016
Here for another client event and the standards here continue.to be very poor. The buffet here is still dire. The meeting rooms.small.and poorly equipped. Either Hilton don't care anymore or they have given up trying. Sad.
from Hong Kong
Submitted on 02-12-2016
Check-In very smooth and friendly staff. Room is very nice and large, got a deluxe room with company rate. Wifi in the room is hit and miss, keeps on disconnecting. Heard from my colleague that stayed 2 weeks before that the buffet dinner was going down hill so ordered in. Room service food was OK, nothing special but pricey, the Yeung Chow fried rice needs work for the price being charged, tried to ask for something else but the guy taking the call didnt even understand the room service menu... Read more
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