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Sofitel Hangzhou Westlake

Hangzhou, China (HGH)

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Hotel Specials
Hotel + Flight from
WAS
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Package Specials
Based on 516 reviews
Room & Rates
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
377-sq-foot (35-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

1 King Bed
646-sq-foot (60-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Club Room, 1 Queen Bed (Club Sofitel Access)

Club Room, 1 Queen Bed (Club Sofitel Access)

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

1 King Bed
484-sq-foot (45-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Luxury Room, 1 Queen Bed, Business Lounge Access, View

Luxury Room, 1 Queen Bed, Business Lounge Access, View

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

1 King Bed
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Superior Room, 2 Double Beds, City View

Superior Room, 2 Double Beds, City View

2 Full Beds
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Luxury Room, 1 Queen Bed (1 Queen Bed)

Luxury Room, 1 Queen Bed (1 Queen Bed)

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Luxury Room, 2 Single Beds

Luxury Room, 2 Single Beds

2 Twin Beds
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
377-sq-foot (35-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Sofitel Hangzhou Westlake
333 West Lake Avenue, Hangzhou, China 310002

Rooms
Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Bathrooms have hair dryers and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You can take advantage of recreational amenities such as an indoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/cafÚ. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 224 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Barbecue Grills
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Porter / Bellhop
  • Shuttle To Airport (surcharge)
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 516 reviews
from Melbourne, Australia
Submitted on 08-05-2016
We enjoyed a wonderful stay and can't speak highly enough of the hotel overall. Being opposite Westlake, the position is excellent if your looking for a leisurely walk through the stunningly beautiful gardens and lake. Be sure to visit the hotel's roof terrace garden for panoramic views as well. I believe the hotel was recently refurbished so we enjoyed a very nicely appointed suite with a beautiful bathroom and very comfortable king bed. Inclusive to the room was a buffet breakfast and acce... Read more
from Grand Rapids, MI
Submitted on 09-05-2016
We were there in the first week of April, which is not hot nor cold weather. Our room maintained 28 degrees Celsius , which is close to 80 degree Fahrenheit . We called the front desk but was told they could not do anything to make the room cooler. Since the air is not clean, sleeping with an open window is not advisable . The bedding is a feather comforter without s sheet. I asked for non feather pillows. The brought me both a hard and a soft pillow. The hard was as heavy and as hard as a bag ... Read more
from Malaysia
Submitted on 11-05-2016
I went to Hangzhou, China for business not long ago. Although it was my 1st time visit in Hangzhou, I already knew where I must go and where I should stay. I chose Sofitel hotel which its just next to Westlake. The view is magnificent! Great hotel with great location, truly my top choice and top recommendation!
from Hong Kong, China
Submitted on 19-05-2016
This is my second time to stay here, last time was 5 years ago and it was run diwn then, but now renovated a year ago. The room was excellent, a bit strange layout at places but pretty, fresh and functional. The check in was a bit strange, but the sorted it with a smile. Asking the reception for tourist information wasn't the best idea, semms they didn't do their home work, unexpected. SImple question toook +10min to get the wrong answer, maybe time to educate the sftaff of some basic toruist sp... Read more
from Belfort, France
Submitted on 20-05-2016
Well located in Hangzhou close to Xihu, this hotel seems to be quite old. Service at the bar is not really warmly and smily. Size of standard rooms are ok but nothing exceptional compare to modern 5 star hotels. Equipment are quite old like bathtubs for example. Rate seems to be overpriced for the value.
from Kuwait City, Kuwait
Submitted on 31-05-2016
I have spent some quality time in the city hangzhuo China, and this fourth visit me to this beautiful city. I stayed at the Sofitel West Lake Hotel, I stayed in this hotel three times, I was shocked by changes which carried out the hotel, worked a bar on the roof of the hotel is possible to see a spectacular view of the lake and the city hangzhuo, it's a great idea, and Action barbeque grill restaurant with a DJ sixth floor balcony overlooking the lake can not describe the beauty of the scene ... Read more
from Hyderabad, Andhra Pradesh, India
Submitted on 01-06-2016
Rooms are spacious enough. Make sure you take lake view room. Swimming pool is very small. It's like a kids pool. Staff at pool should learn some politeness. Breakfast is no great. It's same like any other hotel of similar kind. Location of the hotel is very good. And almost all taxi drivers knows the name of the hotel. So it's easy to commute.
from Adelaide
Submitted on 05-06-2016
The hotel is at good location but the rooms badly need upgrading before it could be considered as 5 star property. the concierge will need to be better trained to assist tourists like us, in assessing the facilities that are available to visitors in Hangzhou. We had to find out ourself about the Y buses that are available to visitors, that will take you to most parts of Hangzhou for 3 RMB and are available at 15 minutes interval from designated bus stop. Highly recommended and extremely convenie... Read more
from Rozelle, Australia
Submitted on 09-06-2016
Stayed here for one night early June. Arrived by the fast train (which is sensational as a side note!) and had a quick evening and next morning to view Westlake which is very scenic, a bit like the Summer Palace in Beijing. The hotel did not feel like the usual high end Sofitel product and was the most expensive if all the five hotels I stayed in over the two week holiday. I stayed in the Club rooms which provided the usual breakfast, high tea and evenings drinks and canap├ęs. The room itself wa... Read more
from Hong Kong
Submitted on 17-06-2016
The hotel looks a bit old from the outside. But it has the best location to the famous West Lake, just cross the tunnel and you will arrive at the West Lake in less than 5 mins. And 10 mins walk to the nearest supermarket Carrefour. The room is spacious, air conditioner is working well, bathroom equipped with both shower cubical and bathtub. We booked our room without the inclusion of breakfast, the counter staff gave us a few discounted coupon for buffet breakfast in only RMB100 per pax. They... Read more
from Broadbeach, Australia
Submitted on 18-06-2016
I am going to write this review in two parts, I as I hope it gets better. I have stayed in various sofitels around the world, I am have a great understanding of hotel policy but this just takes the cake... See what you think.. After a long day of delayed travel we arrived at the hotel at 6.30pm checked in and had dinner, in hotel, then decided to go for a swim.. On arrival at the pool the young lady who was on shift 18/6/2016 Zhou Wen ( who I pretty sure gave me a fake name) told us we had to... Read more
from
Submitted on 21-06-2016
The Sofitel in Hangzhou is well placed, with a great rooftop bar overlooking the West Lake. Aside from that, the rooms, amenities and other features are just OK. On Check-In, we were told we were chosen randomly as "guest of the day" and given a complimentary upgrade. We double clarified we werent being asked to pay extra with an English speaking attendant who confirmed. Again, the "upgrade" to the Sofitel Club was pretty basic hotel chain stuff, so Im unsure about the quality of the regular roo... Read more
from
Submitted on 28-06-2016
Key word. Upgrade your room. Not only newer but cleaner and more spacious. Definitely worth the $30 a night extra charge. Breakfast was fine. Gym is quite good. Outdoor rooftop is not always open but when open is a nice place to relax and have a smoke or drink. Recommended
from Jakarta, Indonesia
Submitted on 29-06-2016
very comfortable bed, beautiful and good room, very kind hotel staff, good breakfast, just welcome fruit not fresh and sour, this need to be replace by good quality fruit such as sweet apple, xianglie pear, fresh banana .
from Carmel, California
Submitted on 03-07-2016
The hotel is first rate with excellent staff, dining and rooms. We very much enjoyed having friends join us for the dinner buffet which offered shrimp and crab in almost all possible permutations as well as all the fixin's. The only small blot on an otherwise spotless performance was at the bar where my wife ordered the chicken satay which was expensive and came without the customary peanut sauce. A minor glitch to be sure. The room itself was very comfortable with all the high end amenities... Read more
from
Submitted on 03-07-2016
Friendly and helpful staff Luxurious room Lots of free extras with room service food Leaflet with hotel address and many tourist sites address in English and Chinese, perfect for taking cabs Close to metro line and bus line Y2
from Vancouver, Canada
Submitted on 07-07-2016
Great hotel a stones throne from the lake but still near town and waking distance to many restaurants. Breakfast was wonderful. Large and great quality with lots of western and Asian items available. Good wifi. Staff were exceptionally good! Bending over backwards to anticipate our every need. They even got us out to the rooftop garden to checkout the amazing view despite the fact it was closed due to drizzle. Rooms get luxurious and fairly spacious. Not cheap. But you get what you pay for.
from
Submitted on 23-07-2016
Near west lake, this hotel it's very good. The staff is very kindles. Room very clean and comfortable. Very nice the sky garden but when we went it was empty. But one thing that disappointed us, was that the swimming pool was close cause of G20. I think that they should warn before.
from
Submitted on 08-08-2016
The location is perfect. I spent few mornings running around Westlake. The service in lobby lounge was excellent. Staffs were very attentive and friendly. Rooms are spacious and very clean. Amenities and room setup meet most of travelers' needs. However the swimming pool is a bit small and underground with no sunlight. We were quite disappointed especially our kids. The food in lounge and cafe are acceptable only. I would recommend improvement on taste, quality and selections definitely needed... Read more
from Glen Innes NSW
Submitted on 23-08-2016
Very spacious and well appointed rooms. Location close to the lake is great for morning/evening walks. Plenty of dining options close by too Could have been a luxury hotel in any world city. Very well appointed bathroom area, plenty of hanging space. Outlook from window was directly onto a neighbouring apartment block, but would recommend experiencing the city and the lake on foot anyway
from
Submitted on 29-08-2016
This is a great hotel. Sofitel's international standards are up held so it it was you'd expect from a Sofitel hotel. The staff are friendly and helpful. The breakfast was delicious but we did get the opportunity to dine in their restaurant. They provided us with underground parking at no extra charge for the two nights. It is located close to the lake and within easy walking distance of the shops. A good weekend away.
from
Submitted on 03-09-2016
The hotel is well located, a short walk from the Lake and from the metro/subway station. All the reception staff speak English, and there are a few Europeans working here too. The rooms are clean and tidy with all mod cons, the pool area is great, the breakfast was brilliant (Standard Chinese fayre, plus many western options like coissants, pan au chocolate, bacon, sausage, tea with milk!, corn flakes, fruit, even crem brulee and waffles with chocolate sauce!) Only small snag was the terrace/b... Read more
from
Submitted on 10-09-2016
Luxury at a Price...Well Located near Lake and Park. Terrace View over looking best of Greenery and Lake. Rooms are OK not to the class of Sofitel. The breakfast spread was great...Staff was courteous and speak/understand English (big respite when in China).
from Hangzhou, China
Submitted on 23-09-2016
Went to a private dinner in the sky garden and stunning great views with a fantastic service during the dinner. Specially as a Spanish far away from home, I found a great service and a home feeling thanks to the Spanish staff (Alberto and Aitara) during the dinner.
from Ohio, United States
Submitted on 26-09-2016
I have mixed feelings about this hotel. The room was nice enough, and we really liked the location -- only about 5 minutes walk from the West Lake. The concierge was also very helpful, especially when I needed some RMB changed back to USD -- they went well out of their way to help me make that happen. However, when we checked in we were told that our room wasn't ready (we weren't checking in early) We were told we need to wait about 40 minutes, and were given drink vouchers at their restaurant... Read more
from
Submitted on 03-10-2016
I am writing a long story to share my very upset experience with Sofitel. My flight on 10/Sep to Hangzhou was delayed to 23:00. While the take-off time was confirmed by airline, I called to hotel around 21:30 to inform my arrival might be after mid-night. To my big surprise, I was told my room was cancelled. I was totally shocked since there was no any notification to me before the cancellation. A lady manager Hu claimed 1, The booking was cancelled at 8pm as no credit card guaranteed. 2, The o... Read more
from Wallingford, United Kingdom
Submitted on 04-10-2016
Superb location, with direct access (on foot) to nearly all the major attractions around West Lake. The in-house laundry was expensive, but very good, as was the breakfast restaurant. There are ATMs just outside which accept foreign credit cards, and a subway to Xihu Tiandi t'other side of Nanshan Road. A coffee at the excellent Starbucks there was a must each morning (even though the coffee served at the hotel was good). Good mixed food was also available south along Nanshan Road at a small wes... Read more
from Keerbergen, Belgium
Submitted on 08-10-2016
stayed in sofitel for a two days stay ,nice lobby.Good breakfast although avoid holidays as always crazy situations in china with not enough service people and far too many locals ........rooms can use a bit of updating but acceptable.Reception people efficient
from
Submitted on 11-10-2016
Loved the decor of Sofitel!!all are in Red and very traditional chinese style with a modern touch!..room where extra clean and very very comfy! Kids loved it!!we had a very good sleep...and the pillows provided is too great! walking distance to west lake and amazing views!temples....and fountains every where! Loved it and need to go back again and see any difference!
from Hong Kong, China
Submitted on 13-10-2016
Narrow room and poor voice separation. Can almost hear voice from street outsider as well as other room. Rest room is also narrow. Quite can't match to name Sofitel as poorer than many Novotel actually. Location and service is not bad by the way.
from Accra, Ghana
Submitted on 14-10-2016
Hm. Basically a decent place to stay. The location at the Westlake is absolutely supreme. Staff was friendly and efficient. Room large and clean. Dinner in the Hotel Restaurant okay. What was my problem? Expectation Management. I booked the Hotel to get a bit of "luxury" at the end of a family vacation at quite a pricy rate. The Hotel is also highly recommended on trip asvisor...but my room (460) was quite old and run down. Not even a picture at the wall. No view at all. Hotel also has a small... Read more
from
Submitted on 23-10-2016
I stayed here for 3 nights over a weekend. The staff was very friendly and polite. This is my first time to China and loved my stay here. The hotel is also in a great location and their roof top bar has a beautiful view of West Lake.
from British Virgin Islands
Submitted on 31-10-2016
I enjoyed my stay here. The hotel was clean and comfortable and the service was great. The location in Westlake is ideal and the rooftop bar offers a great vantage point. The restaurants were also very good and the spread at the buffets were very varied and consistently good. overall, this was great value for money and I would stay here again.
from Jersey, United Kingdom
Submitted on 02-11-2016
I stayed for 1 night and we had 2 double rooms. Our rooms on the 3rd floor were spacious and comfortable. The bathrooms were clean and have lovely French products. Make sure you ask for non smoking rooms as the hotel is a smoking hotel, however we did not notice this during our stay. We ate at the dinner buffet which was really good. Large selection of western and Asian dishes. I had sushi and dim sum which were delicious. Not a huge wine selection but the Riesling I ordered was ok. The ... Read more
from Stanford-Le-Hope, United Kingdom
Submitted on 04-11-2016
I was so fortunate to have the opportunity to stay here whilst on a business trip. Sadly I didn't get much time to see around the area but did spend a couple of evenings walking around part of the lake and dining nearby. The hotel rooms are extremely well appointed and comfortable. Staff were friendly and helpful. The buffet breakfast was pretty good (although I haven't found any Chinese hotel that quite gets egg and bacon etc!) If the weather is good i recommend ending your day with a drink at ... Read more
from Brisbane
Submitted on 08-11-2016
This is an older hotel but still a pleasant place to stay. Superior rooms were spacious and well equipped. The hotel position was perfect for Westlake and provided many opportunities for waterside walks. Service was very good.
from Brussels, Belgium
Submitted on 20-11-2016
Loved the location, close to the lake and walking distance from Hefanf road. Service was very good and breakfast excellent. Rooms were quite old, with carpets and sound insulation was terrible. What bothered us most was that customers were allowed to smoke in the Chinese restaurant while this is against the law
from Hong Kong
Submitted on 22-11-2016
An ageing hotel that is in desperate need of a facelift. This is not up to the standards of other Sofitels I have stayed at. Luckily the staff save the hotel from being a massive disappointment. I arrived at my room which was really extremely hot, 26 degrees, and the air conditioning, like many hotels, is controlled centrally. I asked to have this looked into but the front desk manager offered me another room which was cooler. He upgraded me to a suite which was much more comfortable.
from Melaka, Malaysia
Submitted on 28-11-2016
Nice view, excellent service. All the staff are helpful,from the first arrival, your hotel porter ready helpful, Front Desk Service Rep provide me free upgrade of room, management trainee from Spain provide us valuable information on travel guide, nice fruit provided in room, coffee is acceptable, fast check-out and branded amenity provided.
from Singapore, Singapore
Submitted on 30-11-2016
Nice modern hotel with a very good location to explore the west lake. Nearby shopping mall and lots of good restaurant nearby. Had a little problem checking in as they wanted to charge additional for children and extra beds although online booking offered free for kids. Managed to settle with manager. Other than this, hotel was really nice.
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