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Sofitel Hangzhou Westlake

Hangzhou, China (HGH)

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Hotel Specials
Hotel + Flight from
WAS
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Package Specials
Based on 534 reviews
Room & Rates
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
377-sq-foot (35-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

1 King Bed
646-sq-foot (60-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Club Room, 1 Queen Bed (Club Sofitel Access)

Club Room, 1 Queen Bed (Club Sofitel Access)

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

1 King Bed
484-sq-foot (45-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
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Luxury Room, 1 Queen Bed, Business Lounge Access, View

Luxury Room, 1 Queen Bed, Business Lounge Access, View

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

1 King Bed
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 2 Double Beds, City View

Superior Room, 2 Double Beds, City View

2 Full Beds
377-sq-foot (35-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Luxury Room, 1 Queen Bed (1 Queen Bed)

Luxury Room, 1 Queen Bed (1 Queen Bed)

1 Queen Bed
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Luxury Room, 2 Single Beds

Luxury Room, 2 Single Beds

2 Twin Beds
484-sq-foot (45-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

2 Twin Beds
377-sq-foot (35-sq-meter) room with courtyard views

Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
Sofitel Hangzhou Westlake
333 West Lake Avenue, Hangzhou, China 310002

Rooms
Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Bathrooms have hair dryers and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You can take advantage of recreational amenities such as an indoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A resort fee is included in the total price displayed.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 224 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 3000 per stay

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Babysitting
  • Barbecue Grills
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Porter / Bellhop
  • Shuttle To Airport (surcharge)
  • Spa Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 534 reviews
from no fixed location
Submitted on 02-10-2017
I've stayed in many of the upmarket hotels in Hangzhou but this was the best so far! The rooms were modern clean and breakfast was pretty decent. The barman makes a first rate old fashioned but the best thing was the service. In particular Aitara really went out of her way to make me feel welcome after a long painful journey. Thanks to everyone!
from Shanghai, China
Submitted on 02-08-2017
I booked the room online, so everything was ready when I reached there. The check in process was quick. The location is perfect, close to West Lake. One can see the city and lake from the room and it's very beautiful at night. I rated 4 star for one reason. The bed was not neat and was in crumbled condition. It looked like that they had forgotten. It was a nice stay.
from Dubai, United Arab Emirates
Submitted on 01-22-2017
The hotel location is the best part, very close to the westlake and you get a great view from the rooftop. Rooms are well sized and clean. Staff is multilingual too. Hangzhou in itself is a beautiful city and this hotel does a fine job to showcase it as one.
from George Town, Malaysia
Submitted on 01-15-2017
This hotel is great if you plan to walk/cycle around the beautiful West Lake. It is also reasonably near the town centre attractions such as the Qin Hefang street and City God Pavilion. Service provided by the front office and restaurants was very good and enthusiastic.
from Singapore, Singapore
Submitted on 01-08-2017
I have been a regular guest of the Sofitel for the past five years. Glad to note that the front office staff's service is very good on my stay this time. I found the room I was given to be extremely stuffy, and despite getting the maintenance people to take a look, it was impossible to bring down the temperature of the room. The assistant manager, Thomas, promptly took action to put me to another room which turned out to be bigger than my original one, at no extra costs. What is important was th... Read more
from
Submitted on 01-04-2017
The location is unbeatable. West Lake is just across the street. The facility was standard of a 4-star hotel. I took a star off facility because the indoor pool was closed for maintenance. It was quite a disappointment as swimming is the only workout I do. The only major problem I encountered was the assignment of a smoking room when I had requested for a non-smoking room. The room itself didn't smell like a smoking room. I guess housekeeping did an excellent job in freshen the room. But... Read more
from Kuala Lumpur, Malaysia
Submitted on 01-04-2017
The staffs were very friendly to us! But my favorite part is the scenic view of Westlake from the executive lounge! The concierge was very nice to us and they took care of us very well! The room is very clean and tidy!
from Singapore, Singapore
Submitted on 12-30-2016
Had lunch at the Chinese Restaurant. Service was excellent and food was great. Ambiance was lovely. Accor members discounts applicable. We didn't have to sit separately using two members' cards. The staff split the bill for us. Would come back again when we next visit Hangzhou.
from
Submitted on 12-19-2016
We spend 3 nights from 10 Dec 2016 in this hotel. Great location if visiting XiHu (Westlake) is your prime objective. Although the hotel is not facing the lake, it is only an underpass away from the XiHu Park #6, and more importantly, it is not as crowded as the Hubin district further north of the lake. The design of the hotel, admittedly, is a bit dated, but the service and comfort levels were great. Keep up the good work.
from Singapore, Singapore
Submitted on 11-30-2016
Nice modern hotel with a very good location to explore the west lake. Nearby shopping mall and lots of good restaurant nearby. Had a little problem checking in as they wanted to charge additional for children and extra beds although online booking offered free for kids. Managed to settle with manager. Other than this, hotel was really nice.
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