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Hilton Guangzhou Tianhe

Aksu, China (AKU)

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Based on 672 reviews
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Hilton Guangzhou Tianhe
No.215 Linhe Xi Heng Road Tianhe, Guangzhou, NA China 510500

Conveniently located in Guangzhous central business district, with easy access to the citys most popular shopping and entertainment venues, Hilton Guangzhou Tianhe resembles an ancient Chinese wedding box and is just 40 minutes from Baiyun International Airport (CAN). Discover Guangzhous fantastic shopping, dining and entertainment and the citys premier attractions with ease from this comfortable and contemporary Guangzhou hotel.Enjoy a delicious meal at one of Hilton Guangzhou Tianhes six inviting restaurants and bars, offering a wide range of cuisines and dining options. Savor authentic Italian cuisine in the sophisticated Il Ponte, indulge in afternoon tea in the relaxed T Lounge & Bar or enjoy cocktails and live music in Bar One. Rejuvenate in the hotels fitness center, enjoy a refreshing swim in the outdoor pool or indulge in a relaxing treatment at eforea: spa at Hilton.Hold a meeting in one of nine function rooms or discuss business in the Business center. Host a large event or special occasion in the 6,458 sq. ft. pillar-less grand ballroom. After an exciting day discovering the nearby city center, retire to a comfortable and sophisticated guest room with wired/wireless internet access and room service. All guest rooms and suites at this Guangzhou hotel feature LCD TVs and stunning views of the citys skyline.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool Business Services Include: Business Center

Recreation Included: Fitness Center

Based on 672 reviews
Submitted on 12-05-2016
The hotel is situated 15 minutes distance from the closest subway station.However, the service is superb and staff is most professional. This is one of my favorite hotels in China. Executive floor room is worth the money and the executive lounge is most comfortable. Breakfast and evening cocktails food and beverage items are of the best possible quality
from Toronto
Submitted on 17-05-2016
The location is not the best but not bad. Its still a good 5-10 min walk from the main railways station if you are coming from that way. The good thing is you are close to plenty of shops, shopping, and restaurants. The Rooms were very good. Modern amenities and a decent size. Everything works and good hot strong shower heads. Food is a bit of hit or miss. Breakfast was good, dinner was a not worth the money. The seafood special was stocked with a very thin selection and mostly cold. T... Read more
from Hong Kong, China
Submitted on 18-05-2016
It was my first time staying in this hotel through my friends recommendations. Hotel is well maintained and in a very quiet location. Staffs are friendly and attentive. The only draw-back is, inside the guest room, the air-conditioning is not comfortable. Too warm and the control panel is not working well even if you want to adjust to your desire temperature especially due to the nature of the weather in Guangzhou which is usually very warm and humid. I hope the hotel management can take of this... Read more
from Singapore
Submitted on 21-05-2016
The staff was so helpful and courteous, and the room was value for money I sure would come back again. The room was clean and the staff cleaning the room was so thoughtful that they arrange all my cosmetics nicely for me, I was so touched for their kind thoughts, I have never received such thoughtful service from any hotels before. My room was so spacious that I can do aerobics and some light exercise before sleep. I certainly will recommend all my friends to stay in this hotel. You are wond... Read more
from Dongguan, China
Submitted on 24-05-2016
Excellent hotel for Western travelers. The staff speak English and the beds are actually comfortable. The service was very attentive and the room was spotlessly clean. The soaking tub in the deluxe room was appreciated, since you rarely find large bathtubs in Asia. The location is convenient to the Guangzhou East train and bus stations, as well as the metro system. The stations are about 5-7 blocks away.
from hong kong
Submitted on 30-05-2016
The Hilton Tianhe is located very close to the GZ train station. The check in was smooth (note that you need to pay a deposit at check in and they will deduct the amount when you check out). The club floor was quiet and the rooms were spacious. I have written a review 1 year ago and it is consistent with my previous comment. I would go back again. Also the pool is a great place to relax/revive oneself after a day of walking around. Bring your bathing suit!
from Syracuse
Submitted on 30-05-2016
Stayed at the Hilton Guangzhou Tianhe while visiting this southern Chinese city. The hotel is well situated in the Tianhe district, very close to shopping, restaurants and the Guangzhou East Railway Station. The hotel is apportioned with excellent rooms and dining, as one would expect with a Hilton, a spa and fitness center, and executive floors. The staff is very well attentive to the needs of the guests. I'd definitely stay here again when in Guangzhou.
from Beijing, China
Submitted on 01-06-2016
A great stay with great service from all the staff. Had an event in one of the meeting rooms which was excellent in all aspects comfortable and well appointed Guest room. Good command of English language which makes it easy. Location perfect.
from Abuja, Nigeria
Submitted on 02-06-2016
The room was a double room,very clean.Although sometimes the housekeeping plays pranks with cleaning,but once i expressed my displeasure at not cleaning well,it was cleaned immediately.Location was wonderful,you can everywhere easily.The concierge for me are the best.would help with nearly everything.from taking your goods in to helping you find a taxi and help tell the taxi where you are going in mandarin.The receptionists need more english training though.This is a 5Star hotel for crying out l... Read more
from Oakland
Submitted on 16-06-2016
We arrived in Guangzhou after a long bus ride from Hong Kong. I'll never take the bus again as the train is far more enjoyable. That said crossing the border into mainland China is a fascinating and chaotic experience and a experience to remember. Happy to reach the hotel, the first impression is a modern building in an unremarkable neighborhood. Check in was fast and efficient and up to the room I go. First impressions were that the room was modern, but scented. If you've read my other re... Read more
from Aix-en-Provence, France
Submitted on 18-06-2016
The Hilton is roughly 10 minutes walking from the Guangzhou east railwaystation and you can see it from far away. Very luxious hotel with excellent service, friendly staff speaking english. Rooms are spacious,clean and well equipped. Many restaurants very near by. Breakfast buffet is good, but I have seen the like and thought the preparations they did before you were very slow so you have to choose if you want to wait 10 minutes..... Price is in accordance with all these items. If you become... Read more
from Melbourne, Australia
Submitted on 23-06-2016
You can't fault this hotel. It's a great, five star hotel in a leafy area of Guangzhou. Staff are friendly and professional, restaurant is of a very high standard, breakfast is amazing! Room in the executive floors are spacious and well furnished with a fabulous view of the city.
Submitted on 03-07-2016
Pathetic Rooms Contaminated Food : I ordered a congee through in-room dining, firstly it was delayed, secondly there was a insect inside, which their management claimed as it is usually found in rice, their kitchen is clean. Also the night manager says that they are short of staff in hotel as too much competition in Guangzhou among hotels. Their In-Room Dining menu says everything is available 24 hours 7 days a week but nothing is available, manager says that the menu is misprinted, despite ... Read more
from Hong Kong, China
Submitted on 06-07-2016
This hotel is conveniently located right next to the Guangzhou East Rail Station and MRT station, where you will find an AEON Mall and a shopping arcade within 10 min walk. The staff worked hard to serve and courteous. The hotel is a hilton standard business property, though the water pressure of the shower will need great improvement as it felt like rain drops rather than a shower. The Chinese restaurant serves good and value-for money dimsum. Yet, the standard of the breakfast restaurant s... Read more
from Hong Kong, China
Submitted on 10-07-2016
This hotel used to be great when it first opened more than three years ago. It is greatly located, only a five minute walk from the Guangzhou East Railroad Station. What happened to it recently is mind boggling. The buffet breakfast used to be great and have very nice danish pastry and fresh juice...all that is history. The pool is out doors and I never feel comfortable swimming there because of its design...the water is always very cold. The room especially the bed and furnishing start to... Read more
from The Marina, United Arab Emirates
Submitted on 11-07-2016
a good customer experience with a very professional staff. I thank everyone for his dedication to make my stay very pleasant and enjoyable. The accommodation was great despite some issues with the AC to get the room temperature down. The executive lounge was perfect but would have preferred a broader wine selection and extended opening hours at night.
Submitted on 26-07-2016
We traveled from South Africa to Guangzhou - we enjoyed our stay at this hotel, friendly staff. delicious meals. Enjoyed their breakfast. Rooms are spacious and clean. Molly Mo was so welcoming and made us feels at home. 5 min walk to Guangzhou East Station next to StarBucks coffee. This is perfect. See you again soon :)
from kuala lumpur, Malaysia
Submitted on 26-07-2016
Overall experience doesn't keep up to the prestige name and 5 stars status. i have stayed in many Hilton hotel and I think this is the worst I ever stayed. However, the breakfast has varieties of food but the service of staff again is not that helpful and could be rude especially the egg counter chef.
from Ravensdale, Washington
Submitted on 27-07-2016
Sometimes you just need to get away from ordinary life in Guangzhou, and the Hilton was just the ticket for me! A beautiful room, big view, the pool, the sauna, nice restaurants, great service, close to good shopping, and a not exhorbitant price. Oh and nice jazz in the bar! I'll be back!
from Singapore, Singapore
Submitted on 27-07-2016
I had been to Hilton TianHe a couples of time in the past years. Its only this trip that I realized that the executive floor are not made the same. I stayed on both the 24th and 20th floor during this trip. If you want best amenities must take the executive floor on 24th floor. What the 24floor has have coffee machine and ipod player in the room, which make life so much better. The 20th floor units lacks the player and the coffee machine. As a whole, Hilton Tian He did not disappoint. I will b... Read more
from Kochav Yair
Submitted on 02-08-2016
The Hilton Tianhe is a great hotel, no doubt about it. Design, cleanliness, facilities all outstanding till it comes to food. The food in the main buffet restaurant was cold, not done properly (over cooked and dry) in many of the meat choices. in the Italian restaurant the food was excellent but the dish size could hardly feed a young child and for both restaurants prices were outrageous especially if you consider the value you get in both restaurants and even in absolute terms. Sleep but don't ... Read more
from Hong Kong, China
Submitted on 06-08-2016
Great service, very proactive staff, great facilities (including 24hr gym, executive lounge), no complaints. For the room rate I received for long stay, I cannot think of a better hotel in the same area
Submitted on 22-08-2016
this Hilton chain offers free shuttle towards the train station going back to Hong Kong's Hong Hum station. please book through their friendly concierge. Restaurants are within walking distance. Going downtown shopping is a 3-minute taxi away.
from Auckland Region, New Zealand
Submitted on 23-08-2016
The executive room was extremely thought out including a box with leads so you could plug your laptop in to the TV if you wanted to. It's a beautiful room with full floor to ceiling windows with nets and black out curtains. The wifi worked really well, lovely amenities, big separate shower & toilet and full bath. It was a big room, very clean (well done to the hard working cleaners!) and quiet. The location is about a 10 minute walk from the nearest subway station, which is fine when it's no... Read more
from London, United Kingdom
Submitted on 02-09-2016
Excellent hotel. Facilities are top notch. Great executive lounge with excellent views and staff and adequate nibbles. Had to push for a Hilton Diamond upgrade though after initially been told I had already been upgraded to a deluxe (I booked a deluxe).
from Singapore, Singapore
Submitted on 13-09-2016
Overall it was a good experience but when I wanted to order the moon cake displayed on the reception counter, unfortunately it was no stock and I didn't mind taking the displayed boxes, unfortunately no one seemed willing to help at the small stall selling the moon cake.
Submitted on 16-09-2016
I went on this business trip and I booked this hotel at only 700cny , lobby is very impressive considering its price range and the buffet is highly recommended, it consists of a wide variety of dishes and each is of decent quality. Rooms are ok, but bathrooms are in need of renovation
from Hangzhou
Submitted on 16-09-2016
Staffs are friendly and service are in high standard, value for what you paid and it is certainly a landmark to be a excellent hotel, breakfast is good with diversity in western and eastern style, room is clean and tidy, and upgraded to executive floor,internet is fast and stable, all devices are well maintained and work well, it is easy to keep loyalty guests after you got all what you expected.well done at all
Submitted on 18-09-2016
My room came with a great view of the city and two double beds, everything was extremely thought out, as i am a you now streamer, there were plug extender things ... well cleaned bathrooms ! right near the 3 large malls (a new one opened!) Staff did not speak english and i had to rely on my translator, so be prepared! Good Luck! - florence
from Auckland, New Zealand
Submitted on 21-09-2016
Very happy with stay,staff and service well up to standard what I expected at the rating. Very helpful staff,a well set out Hotel and very easy to work from. Great bar facility. Music entertainment being John Cole in the lobby bar absolutely first class.
Submitted on 24-09-2016
Strongly recommend this beautiful hotel. Great staff and service and very nice rooms. I stayed there for a week and every contact that had with the staff was very friendly and helpful. The room was very nice and the bed was very comfortable. The room service food was good. The Italian Restaurant was delicious. This hotel exceeded all expectations.
from Hong Kong
Submitted on 26-09-2016
I stayed in Hilton Tin He many times and always had good experience there. Very good service and the price is reasonable. The location is very good too i.e. quite close to Train Station East. Highly recommend to friends or others to stay.
from Bora Bora, French Polynesia
Submitted on 27-09-2016
Hilton Guangzhou Tianhe is great! We stayed in room 1910. The room was big, clean with spectacular view, especially at night! Within 8 minutes' walk, you could find metro, East train station, Aeon shopping center, IKEA and so on... The food in the restaurant was great. I had pork ribs in Il ponte and I still remember the taste. There were many choices in the buffet breakfast. We really appreciate Lisa, who assisted my friend for the vegetarian food requests. We will definately come back! Mauruu... Read more
from Singapore, Singapore
Submitted on 29-09-2016
Stayed at Hilton Tianhe for 5 nights and truly enjoyed the Hilton experience and facilities. Room was spacious and clean. Hotel conveniently located within Tianhe area where restaurants and shopping are within walking distance. Will definitely be a returning customer for future business trips
from Gurgaon, India
Submitted on 03-10-2016
It is a nice well maintained hotel and is centrally located. it has all the modern amenities and offers luxury to its has a good breakfast spread and shopping areas are in close vicinity of the hotel. The rooms are slightly smaller but the overall property is well maintained and good for both business as well as family travel.
Submitted on 03-10-2016
My first-time hotel stays in Guangzhou. The facilities were nice, the location was quite near to the subway station and IKEA, the staff was quite friendly too. However, the email on their website is not the updated one which I need to ask through the Hilton facebook page to get a correct e-mail. Also, don't expect them to reply your email. I have sent them few email but never got a reply. However when I check-in at the Hotel the manager told me that they received my email. Anyway,my whole exper... Read more
Submitted on 05-10-2016
Nice hotel with good facilities. However the check in/check out speed need to improve. Room is a bit dark, room service is good. The breakfast area is very noisy. The location is easy to get a car, however it is a bit far for the walking distance from the Tianhe center.
Submitted on 22-10-2016
Lovely room but lights abit dim. Pillow was soft. I got upgraded to executive room as I request for king size bed. Thanks for that. Good breakfast , wide variety of food available. Both international and local.
from Sydney, Australia
Submitted on 26-10-2016
The Hilton staff were superb in their excellent attention to detail, professionalism & service. Food choice is the best around, with good Western food choices at the buffet. Rooms are well maintained & are always clean & tidy.
from Aberdeen, United Kingdom
Submitted on 27-10-2016
I booked 2 rooms at Hilton Guangzhou Tianhe, staying with family on our holiday to China. The hotel was very impressive from the moment we walked in to the very spacious lobby. There were plenty of staff on duty and always someone to help with directions, call the lift, etc. We had dinner at the Cafe At 2 buffet restaurant on our first night. There was an enormous selection of food from the buffet, probably the most impressive buffet I've seen. Breakfast was also served here and a similarly mas... Read more
from USA
Submitted on 30-10-2016
Hilton Guangzhou is located in older area of Tianhe district. Location is excellent with easy access to various areas in Guangzhou. Reception is professional and polite and overall service level is execellent. Room is big and bathrrom is huge but condition of the room show some sign of deterioration. Overall it is still a good hotel.
Submitted on 02-11-2016
Nice hotel. rooms ok, not too modern, but really nice. Comfortable Bed, nice breakfast, outdoor-pool 6th floor i guess, outdoor terrasse.streetside. Some moustiques are biting, but they provide anti-mousique spray ;-) Excellent Cantonese Restaurant, specially friendly ground-floor lobby bar! Ms Winnie and Ms Rachel take care of you and will help you for all your (Serious) needs. Some Massage Girls in the lobby but very discretely, not like in Shangri-Là Guangzhou first floor bar.... (too aggres... Read more
from Swampscott, Massachusetts, United States
Submitted on 08-11-2016
This hotel offers one of the best location in Guangzhou specially if you travel by train in the city. Located 5 a minute walk from Guangzhou East Railway Station and Metro station. Great café bar in the first floor and many good restaurant complements this great hotel. I have to thanks the hotel management for helping on the delivering my phone that I left at a Korean restaurant nearby, a good reason to come back on my next trip to the city.
from Adelaide, Australia
Submitted on 08-11-2016
Welcomed by staff at arrival. Staff friendly and always most helpful with all requests. Room was excellent good size clean and comfortable. Executive lounge was comfortable and assisted with taking some time off after a busy day. Staff always smiled and acknowledge me and when asked for assistance had the answers and assisted me with everything that I needed.
Submitted on 16-11-2016
Hiltons can be very generic and dreary. This one is more upbeat and the location is not too bad (in my experience the thing I least like about Hiltons is where they are, on ring roads, no where to walk to, tied to taxis etc. The room was great and the food in the various eateries and room service was excellent.
from Hong Kong, China
Submitted on 18-11-2016
In 50 years of global travel this is, without exception, the BEST hotel I have stayed in. All round excellence; management, service, rooms, facilities, food, location and access to travel nodes, simply the best. One of the very few hotels that is better tham home!
from Zurich, Switzerland
Submitted on 20-11-2016
As frequent business travellers we returned to the Hilton Tianhe. I'd rate it a top hotel in Guangzhou, very professional service attitude which leaves no room for complaints. The staff in the Executive Lounge is very friendly and they were extremely helpful to fulfill our extra requests. The rooms are up to the Hilton Asia standard (which is much higher than in Europe and the USA).
Submitted on 23-11-2016
Overall, nice hotel with good enmities. The neighborhood is not the best... I was upgraded to executive suite which is amazing. Very specious and luxurious decor. Breakfast is unique, the verity is amazing!
from Zurich, Switzerland
Submitted on 28-11-2016
I stayed for five nights at the Hilton Tianhe Guangzhou. The hotel has quite a good location, just a five minutes' walk from two metro stations or the East Railway Station. Several malls and restaurants are near the hotel. The staff is very friendly and for the most part speaks a decent English. The concierge even had a map of the city, however he wasn't able to tell me where to find the Old Guangzhou. Local people often know very little about their own city. I noticed this before in China and ... Read more
from Zakho, Iraq
Submitted on 29-11-2016
Foremost, I have to note that Ms. Choi and Ms. Fernandez are true superstars. Both represent everything good about the Hilton brand. If only the hotel was staffed with equally wonderful people, I would be writing a much different review. Instead, I encountered a few mishaps, which began before I even arrived. Before arrival, I checked in online to room 2110; however, when I arrived, I was told that my selected room was unavailable; and, thus, I'd need to be moved to another room. At other Hilt... Read more
from Joplin, United States
Submitted on 29-11-2016
I've stayed here multiple times and I am always happy with the experience. The staff are very nice and helpful. They also generally speak excellent English and appreciate when you attempt at least a little Chinese (mine is terrible). It is also easy walking distance to the mall at the Guangzhou East train station which makes shopping easy if you need something. The rooms are clean and the beds are very comfortable.
from Mumbai (Bombay), India
Submitted on 30-11-2016
Very good location, close to Guangzhou east railway station; excellent deluxe rooms specially at the higher floors and the corner locations; good restaurant options; bit unprofessional staff for a 5 star international brand; recommended option if you are travelling from outside China for a business trip.
from Macau, China
Submitted on 01-12-2016
In October, I went to Guangzhou to have a holiday with my family. We live in Hilton Guangzhou Tianhe. The hotel is in downtown of GZ. The service of the staffs are nice and warmed welcome. You will feel like in your real home and it won??t let you feel strange. And I also like the location of this hotel. There are several shopping malls around it, and the distance is also small. This is what I liked mostly because It owns a large quality of stores which involves in various fields, like fashion,... Read more