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The Ritz-carlton, Chengdu

Chengdu, China (CTU)

Hotel + Flight from
Based on 395 reviews
Room & Rates
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The Ritz-carlton, Chengdu
269 Shuncheng Ave, Qingyang District, Chengdu, China 610017
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Audio/Visual Equipment
  • Babysitting
  • Ballroom
  • Banquet Facility
  • Beauty Shop/Salon
  • Business Center
  • Currency Exchange
  • Elevator / Lift
  • Event Catering
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Gift Shop on Property
  • Indoor Pool
  • Lounge/Bar
  • Picnic Area
  • Sauna
  • Secretarial Services
  • Steam Room
  • Valet Parking
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 395 reviews
Submitted on 16-05-2016
Hotel facilities very good and really value for money. Service staff very attentive and friendly. Housekeeping very efficient , special request was taken care very quickly. breakfast also complete with many choices.
from Tennessee
Submitted on 16-05-2016
I stayed at the RC once a month over the past six months. The staff always exceeded my expectations. I looked forward to the evening buffets diverse variety and selection. The hotel is located near the city center shopping district. A great place to relax as well.
from London, United Kingdom
Submitted on 31-05-2016
Amazing experience. Beautiful decoration throughout the hotel. Staff friendly and professional. Restaurant and bars excellent! Particularly bar with the outside'll know where I mean if you go...would definitely go again! Brilliant quality Chinese and Western food.
from Washington DC, District of Columbia
Submitted on 31-05-2016
Thanks to my employer and a business assignment in Chengdu, I've been lucky enough to stay at this AMAZING hotel twice in the past four months, for a total stay of six weeks. Wish I could move here! The Ritz Carlton is one of the world's best values - total luxury and superb 6 star service at very reasonable prices by international standards. The property is located in the heart of downtown Chengdu, close to the city's new and easy to use subway lines, and in the center of dining and shopping.... Read more
from Beijing, China
Submitted on 03-06-2016
Highly recommend for business and family travelers alike. Great spot to explore the wonderful offerings of Chengdu. The staff at the Ritz Carlton Beijing took great care of our family, from the moment we arrived. Their Ritz Kids check in was sweet, and helped our little ones start settling in. The bedroom was well set up, and this was the first hotel I've stayed in where they actually set up the crib before hand (usually we request one at the time of booking, but end up arriving and the hotel ... Read more
from Taipei, Taiwan
Submitted on 08-06-2016
Participated in a conference here. Excellent meeting rooms are equipped with advanced facilities. The room is spacious with a large French window and a luxury bathroom. The interior design is modern and elegant Bed and beddings are comfortable. All modern facilities and amenities are available. WiFi is free and fast. All staff are extremely enthusiastic, initiative, competent and courteous. They provide top-notch services. I would give it six stars if I could.
from Rocklin
Submitted on 09-06-2016
This was our first time at a Ritz-Carlton and it was a GREAT STAY. I would name all the people that assisted, helped or came in contact with us from Doormen, Front Desk to Housekeeping and Dinning but I think it would take a page, and I cannot remember all the names. First we use Marriott a lot, if the PRICE is right, and we received a good rate for our stay. We cannot say enough about the service from Check In to when we Checked Out It was outstanding. The room was the "Best" on the 35th fl... Read more
from Regensburg
Submitted on 10-06-2016
One of the best experiences I have had with hotels in China. The service was excellent and the room very spacious and luxurious! High technology was used in the room ! The bed was very comfortable and relaxing. Breakfast was delicious and rich of choice. Would come back again!
from London, United Kingdom
Submitted on 25-06-2016
We have just returned from a wonderful stay in Chengdu and spent the first three nights at the Ritz. From arrival everything was perfect. We had pre arranged for one of their cars to collect us from the airport. (It is worth noting taxis are very cheap and lined up at the airport but we didn't know this. Anyway, it was fun to arrive in style in a lovely Mercedes at £50). Check in happened in our room, because they could see we were tired from the flight and this was greatly appreciated! We h... Read more
from Maraval, Trinidad
Submitted on 26-06-2016
Stayed at the ritz Carlton in Chengdu four nights on business. Hotel has fantastic rooms and great service. Price includes a buffet breakfast which has a great selection. In the evening the buffet dinner is ok but much too expensive. Flair bar is also a great venue to hang out at. Highly recommend this hotel
from Penang Island, Malaysia
Submitted on 27-06-2016
Stayed there for the second time and this round was with 12 nights there. The services did not disappointed me. Staffs are still very friendly and helpful (especially Luke & 马?), and room/ restaurants/ sauna/ steam room conditions are well maintaining. I gave some feedback and their management received feedback positively. I will come again.
from Washington DC, District of Columbia
Submitted on 29-06-2016
The location is in downtown Chengdu, close to everything. Room size decent, great breakfast. I would give everything an A+ if the towels and bathrobes are a little better quality. The towels definitely need to be replaced.
from Culver, Indiana
Submitted on 29-06-2016
Traveling with 9 family members to Shanghai, Chengdu and Beijing, this was my favorite hotel; all were great. We did have a little problem at check-in as the night staff spoke very spotty English. However, in the end, we got our rooms as requested and had a wonderful stay there. My room was the nicest room that I've had ever. It was large, with very modern electronic bedside controls for all the lights, blackout curtains, television, etc. The carpet in the room was absolutely stunning, beau... Read more
from Dallas, Texas
Submitted on 02-07-2016
We stayed 6 days in Ritz-Carlton hotel in Chengdu. It is gorgeous luxury hotel, great location, right in the center of the city. Service was great. Restaurants are very good. Staff are very friendly and helpful. Overall , it was a wonderful experience although I wish their room is a bit bigger.
Submitted on 12-07-2016
We stayed 1 day in Ritz-Carlton hotel in Chengdu. It is gorgeous luxury hotel, great location, right in the center of the city. Room service is nice and warm. They arranged a tent in my room ,so that my son could have first time experience of camping. Really appreciated that.
from Portsmouth, New Hampshire
Submitted on 17-07-2016
Stayed at the Ritz for a week for a business trip. This was my first time out of the US and I was a little nervous about being on my own. The staff at the Ritz made sure everything was taken care of. They helped with everything from making sure I had a packed lunch before I left for work, to helping me book a train ride for a sure seeing day trip. The rooms were larger than I expected for a city and were very nice. I think my feedback would be that at times the staff was overly friendly. Afte... Read more
Submitted on 20-07-2016
We had been backpacking and decided that chengdu was the place to splurge a bit. Although we had no reservations we were treated like family. The service was impeccable and intricate. Since there was no standard rooms available we almost left to go to another hotel but when Eric at the front desk explained how valuable staying on the club level and having access to the lounge is, we caved in. In addition, Eric gave us valuable information for our travel itinerary, such as heading to the Panda Re... Read more
from Zurich, Switzerland
Submitted on 22-07-2016
A very impressive hotel. Immaculate service, very welcoming and true 5 star quality from rooms to food. Plus the location is close to the central square which for me was great as was first time in town and wanted to have a look around. Would not stay anywhere else in Chengdu.
from Usa, Japan
Submitted on 28-07-2016
This is our first time traveling to Chendduo, so in order to have a good stay, we chose this hotel. It was absolutely as what we expected, from the late check-in, to set up a tent for the kids in the room , and to call a taxi, every service was wonderful. We will use it again for our next trip in Chengduo.
from London, United Kingdom
Submitted on 31-07-2016
We travelled to Chengdu for the last three days of our holiday from Hong Kong mainly to see the pandas. When we arrived at the ritz from the first point of contact on arrival we where greeted by the staff and guided to the check in area. The lobby is well presented and the staff welcoming, we decided to upgrade our room so we could use the lounge. I would suggest this if you are staying for a few days and feeling a bit lazy to explore the local restaurants. The food was good, breakfast, lunch, a... Read more
from Greensboro, North Carolina
Submitted on 22-08-2016
My girlfriend and I stayed in the hotel for one day to celebrate our date anniversary. I got to say it was one of my most memorable experience. The guest recognition supervisor Effy was very ehusiasm and friendly. The entire trip was pleasant and the service was legendary. Spa and the LiXuan restaurant were also of top-class. Absolutely recommended.
from Los Angeles
Submitted on 22-08-2016
Our family had two connecting rooms (perhaps it was a suite connected to an extra room), and I don't think we've ever had a fancier hotel room! The amenities and artwork were simply amazing--everything from automatic drapes to automatic toilet. Super comfortable beds / commanding views / the best internet service we had in all of China, etc. The breakfast buffet with stunning in term of the options and quality of food. The service at the hotel was out of control good. When you first arrive ... Read more
from West Chester, Pennsylvania
Submitted on 24-08-2016
Great and luxurious hotel. Was on a tour and this was tour operator's choice of hotel for my trip. Only one complaint: was a bit put off that pool staff would not let me and my kids in the pool unless we would wear a bathing cap. And who travels with that? So I had to buy them. Not costly, so no big deal in that way. But for such a luxurious guest-first kind of hotel and hotel brand, this was a bit frustrating. And frankly unnecessary. No other hotel on our trip required this, and we sta... Read more
from hk
Submitted on 26-08-2016
This was my first 3rd time to stay in Ritz Chengdu. Once you step into their hotel lobby, the pleasant scent they use would immediately remind you that you have arrived at Ritz. We checked in in the a group of 10 for this business trip. The hotel manager was already standing there at the reception counter once our group went up to the level of their reception. Last but not least, he even instructed their staff to perform a performance of their unique tea ceremony! I stayed there for 3 nights... Read more
from Gloucestershire, United Kingdom
Submitted on 30-08-2016
Stayed here for two nights on our travels around China I left my duty-free at the airport and Leah zhuang customer service ,, organised a car to go and get it???????????????what a star considering the price We went to see the pandas the hotel organised everything ! when in Chengdu you must go We did eat out but find the hotel food quite satisfactory
from hong kong
Submitted on 10-09-2016
This was my first stay at ritz Carlton chengdu . Luxurious room with adequate amenities . Quiet room with a good view and plenty of sunshine . We stayed for three nights at the club room . Five meals were served daily and the quality and standard of food was very good . The afternoon high tea set was really tasty and good value . So was the pre dinner cocktail . All five stars rating . What impressed us most was the customer service of the club team . They were very attentive , polite and eage... Read more
from London, United Kingdom
Submitted on 10-09-2016
Just spent 4 days here using the hotel as my base to explore Chengdu and the surrounding area. I must say considering the hotel chains reputation and the price paid for the hotel I really am disappointed. The ice bucket in my room was forever empty, the toothbrush was such poor quality the bristles came loose in my mouth, the room didn't even have a bathtub in just a large shower and all the tiles on the floor were loose I almost lost my footing the first time using it. The room also doesn't hav... Read more
from Lake District
Submitted on 18-09-2016
Had a great room with a good view over the city. Great restaurants with a wide range of foods. All staff very friendly and most greeted me by name. Staff in restaurant were keen for me to try local specialities. Conferencing very good.
from Atlanta, Georgia
Submitted on 18-09-2016
We spent one night at the Chengdu Ritz during our recent trip to China. The rooms were lovely with fantastic views of the amazing Chengdu skyline. The staff was so kind to have breakfast "to go " for us as we had a early flight and left the hotel prior to the restaurant opening.
from New Orleans, Louisiana
Submitted on 20-09-2016
It's our first visit to Chengdu. I am happy I chose this hotel. I booked 7 nights, but cancelled two nights in middle to go to JiuZhaiGou. The first checkin was a little bit disappointed. After we entered the hotel around midnight, nobody was there. We had to find someone to ask where the checkin desk was. When we were on 25th floor, we were confused which way we should go. The second checkin was perfect. Even I didn't do mobile checkin, the staffs prepared the arrival. The room is great. The s... Read more
Submitted on 21-09-2016
The Ritz-Carlton Chengdu is similar to other Ritz-Carlton's in Asia - always a delight. From the very helpful receptionist to the charming "tea pouring" greeting to the lovely well appointed rooms - we always enjoy the warm hospitality of the Ritz. The location is good - fairly close to subway line, major shopping areas, and restaurants serving local food nearby. The breakfast buffet is lovely - a huge, wide assortment of western and local foods - really excellent.
from Colombo, Sri Lanka
Submitted on 22-09-2016
Ritz Chengdu stayed here for 2nights.. The staff well trained, pleasant, beautiful and always going the extra mile to help you out... the 15 mins walk to the main shopping area if you feel like walking.. else its like a 5 min cab ride... Loved the breakfast in the morning with ample variety / selection... definitely the place to stay in Chengdu.
Submitted on 23-09-2016
One of the best decorated hotels I have stayed at all over the world and believe me, I have been around! Excellent service with beautiful rooms and a breathtaking bar. A great and very positive surprise! A good base to use to go and see the pandas and the irrigation system. Two things one has to see before kicking the bucket... We rented a car with a driver for 100 usd for the whole day and went to see the pandas in the morning, the irrigation system in the afternoon and had dinner at the chine... Read more
from wi
Submitted on 24-09-2016
Stayed in a lot of hotels in 40 countries, this was the best ever for around $200 a night, high rise, 40 floors, 3 restaurants, spa, pool , pillow menu!, room was 40 ft by 20 ft, walk in closet, remote control on toilet, I want to go back!!!
from Hong Kong, China
Submitted on 27-09-2016
Another great property. Classic Ritz Carlton room and fittings and service. Perfect. Am a big fan of RC Singapore. Great to see another property at the same high standards. Will be looking to decorate my next house like this. Quality fittings, great maintenance.
Submitted on 27-09-2016
We stayed in the Ritz-Carlton for two separate two day stays during our vacation in Sichuan Province. The service is absolutely top notch and the staff is very welcoming and seeks to make our stay the most pleasant experience possible. The rooms were very well appointed and always clean. Plenty of complimentary bottled water and the amenities provided were of the best quality. The beds were most comfortable and the wifi was fast. Every room has a great view. This is the place to stay in Ch... Read more
from New Orleans, Louisiana
Submitted on 02-10-2016
Lin (Lynn) in Guest Relations was phenomenal. I left something at the hotel. She had the housekeeping staff find it for me and had it express shipped to the hotel in Shanghai where I was going to be staying. It got there on time and cost all of $3 US. Thanks Lin and housekeeping staff!
from Moscow, Russia
Submitted on 03-10-2016
Rooms are great. Staff very courteous and professional. But some staff has some difficulties with English, but still ok. Nice location. Bar and restaurant on the 25th and 27th, the view is awesome. Good stay in general.
Submitted on 04-10-2016
Spent the last day in the Ritz Carlton chengdu at the end of a long trip. It was the luxurious escape I needed from the hotel service which greeted me and took care of me from the time I stepped in, to the concierge finding a way to buy Sichuan opera house tickets when it was sold out by sending a representative there for me (it's Chinese holiday now so very busy), to the food and service that was top notch. I also enjoyed the well designed pool, sauna and steam room and hot tub to make it a rel... Read more
Submitted on 05-10-2016
A very chilled and relaxed atmosphere in this skyline bar, which offers a relaxed atmosphere and great service! Bit pricey but you get what you pay for. Would recommend for great views of the city and a change of scenery .
from Los Angeles, California
Submitted on 08-10-2016
Had a great stay at the The Ritz-Carlton, Chengdu. I booked a Club Level Executive Suite. The view on the 38th floor was amazing, even more so at night - even the shower had an epic view. Spices for Breakfast was very serious spread of eastern and western dishes. Location was perfect, for a cheap taxi ride you could make it many sights. It was also very walkable to some big shopping areas.
from Taipei, Taiwan
Submitted on 17-10-2016
My family enjoyed our delightful stay at the Ritz Carlton in Chengdu. Upon arrival we were impressed by the check in on the exclusive lobby filled with beautiful flower arrangements and a special tea performance. We booked the RitzKids package and were upgrade to an executive suite on the club level with city views. The suite had two rooms and they set up tents for my kids in the living room. We had a walk in closet with vanity area and a separate guest bathroom. The master bathroom was great wi... Read more
from Ottawa, Canada
Submitted on 20-10-2016
The last time I had this feeling...You know, feel like a queen, It was at the Balmoral Hotel in Edinburgh. The Ritz-Carlton in Chengdu is a "must stop" during your vacations or your business travel in Chengdu. I arrived the day of my 54th birthday, I had a large suite with a magnificient view - It was so cleaned and you know I am that type of person who is looking everywhere ... and it smell good, excellent quality of products. The staff members were incrediable ! Each morning, the food manage... Read more
from Washington DC, District of Columbia
Submitted on 26-10-2016
I last reviewed this astoundingly wonderful hotel after my 6 weeks' business stay in January and May 2016 and posted a review in May 2016. But I've now got another incredible story that puts the Ritz Carlton Chengdu in a class by itself - 10 x 10 stars. In brief, by chance one of my family members (FM) was last week in Chengdu with a professional delegation from her European country. The delegation's Chinese hosts housed the delegation in a local Chinese hotel. All was fine until FM discovere... Read more
from Regensburg
Submitted on 02-11-2016
I am staying now several times at the Ritz-Carlton Hotel in Chengdu and I am still surprised about the friendliness and warm welcome. The staff was already waiting for us with all documents and keys prepared, checking us in directly in our hotel rooms. A welcome letter and some fruits at the room made us feel some kind of special. If you have questions or wishes, they immediately will assist you even late Night. The rooms are extremely comfortable and nice and well equipped and the breakfast cho... Read more
Submitted on 03-11-2016
Next to the Shangri-la this is my favourite hotel in Chengdu. Great location, beautiful building with nice roof top bar on the 27th floor. On one occasion when our bar order was mixed up and we had to wait about 10 mins for our drinks, the bar manager, Andy, handled it like a true professional and fully comped our drinks, which weren't cheap. At this price level you expect top staff and the managers here are fantastic
from San Rafael, California, United States
Submitted on 07-11-2016
We recently stayed at the Ritz Carlton for two nights and it was a luxurious and delightful stay. We were surprised to get upgraded to the Presidential Floor upon arrival so that was very nice. We got an excellent rate booking this hotel through Trip Advisors ($170/night) and was the only way we could afford to stay at a Ritz! The people and service are the highlight of the hotel. Everyone is so warm and helpful. We had an English tea service the day we arrived and were treated like royalty. T... Read more
from San Francisco, California
Submitted on 11-11-2016
After a long flight from California, we could not have been happier and felt more welcomed anywhere else than at the Ritz Carlton, Chengdu. We arranged to be picked up at the airport since it was our first visit to the city. We spent 4 nights there and were continually impressed by the friendly and attentive staff in every department. Every single employee we came into contact with went out of their way to make our stay the best possible. The hotel is immaculately kept and exceptionally well run... Read more
from Albuquerque, New Mexico
Submitted on 11-11-2016
The staff at the Ritz are fantastic. They address you by first name on your very fist day. My room was well done with automatic curtains which is very convenient. In addition, the toilet was equipped with an automatic toilet with heated seat! The breakfast was well stocked with a collection of both western and Asian dishes. The fruit and yogurt stand were well done as that is one of my favorite areas of breakfast. One item that could be improved is the ability to take a hot cup of coffee or ... Read more
from San Francisco, California
Submitted on 12-11-2016
I came to Chengdu to visit the Panda conservation and experience the Szechuan food (after watching Anthony Bourdain's visit in CNN show). As this was my first time to China and I don't speak the language, it was very important for me to be in a familiar place in a foreign country. I know the Ritz Carlton brand, hence it's only natural to choose Ritz Carlton Chengdu. In addition, being a loyal American Express Platinum member, I got to enjoy additional benefits through the AMEX Fine Hotels & Reso... Read more
from Singapore, Singapore
Submitted on 13-11-2016
I was looking forward to my stay at The Ritz Carlton in Chengdu given the positive experiences in other cities. I was to be disappointed. As with most new hotels in China, the lobby is on a higher level. I arrived well after check-in time and guessed that something was wrong when it took an inordinately long time for the front desk to assign me a room. I finally got the key card and went to the room only to find that it had probably never been cleaned. The bathroom stank to high heavens of ur... Read more
from Fort Lauderdale, Florida, United States
Submitted on 15-11-2016
Oh, where do I start? The self opening and flushing toilet with warm seat or the true smoke free, smog and dust free room? I stayed in Chengdu Ritz for two nights with my mom and daughter on the club level room. Really recommended to pay the extra for club lounge access. All day access to delicious and healthy food choices. Service is impeccable. Room is spacious with walk in closet, bathroom, tub and shower. Nespresso coffee maker in room. A really nice touch is the traditional tea pot and cups... Read more
from Berlin, Germany
Submitted on 17-11-2016
The service was perfect. I was positively surprised to the attention to detail in the room interiors and also the service. The staff was very friendly, helpful and easy to communicate with in English. They found exactly the right balance between being around when I needed help and giving me all the privacy that I need after a long working day. I loved the huge bathroom, although I didn't find time to watch TV in the bathing tub. But I guess, I would have preferred the pool anyway. I'm usuall... Read more
Submitted on 21-11-2016
The Ritz Carlton Chengdu is one of the nicest Ritz Carlton hotels in China. The staff is very friendly and English speaking. The rooms are large and of 5 star quality. The wifi is fast and the location is great!
from Beaverton
Submitted on 23-11-2016
The stay was wonderful. The room was great and the staff was superb. I had the opportunity to talk with a couple staff members and managers during my stay and each one was consistently excellent. They helped with recommendations on sight seeing and were there when I just wanted to ask questions about the town, culture, and even just to have a casual conversation with someone who speaks English. They were wonderful. It brightened my day and makes me want to return to the hotel again. Many people... Read more
Submitted on 24-11-2016
I stay at the Ritz in Chengdu fairly often and the service is always fantastic. The rooms are clean, spacious, and quiet. The staff is the best I have ever encountered, and I travel quite a bit. Asian hospitality is the best in the world and the Ritz Chengdu is at the top. Last year my wife flew over to meet me, her flight was delayed until almost midnight, the lounge staff brought down dinner and set it up in our room, at no charge. This year I was here on my birthday and my wife called and let... Read more
from shanghai
Submitted on 26-11-2016
Was in Chengdu for business, the catering team did a wonderful outside catering job for my cocktail reception an hour away from Chengdu. The Club Lounge team were exceptional in their service delivery, attentive but not over the top. They remembered my name each time I arrived at the lounge. They remembered what I liked and automatically brought my preferred choices.
from Delta BC Canada
Submitted on 29-11-2016
I came here after 3 nights in the magnificent Ritz-Carlton in Tianjin wondering whether it could match the standards there. It did -and then some. This is a Ritz Carlton with a more modern tone. Reception on the 23rd floor does not lead to any lack of appropriate greeting at ground level from the first contact with the staggeringly outstanding staff. My suite was on the 40th of 41 floors. It was exceptionally well-appointed with very responsive temperature control. The Club Lounge was exceptiona... Read more
from northwood
Submitted on 30-11-2016
Really high class hotel, fantastic staff, they remember your name throughout your stay. high quality rooms, all large sized with top room facilities, bathrooms and King beds. Great location. Excellent breakfast and high standard restaurants and bars. Gym pool etc. A must stay hotel highly recommended international world class standard.