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The Ritz-carlton, Chengdu

Chengdu, China (CTU)

Hotel + Flight from
Based on 414 reviews
Room & Rates
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The Ritz-carlton, Chengdu
269 Shuncheng Ave, Qingyang District, Chengdu, China 610017
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Audio/Visual Equipment
  • Babysitting
  • Ballroom
  • Banquet Facility
  • Beauty Shop/Salon
  • Business Center
  • Currency Exchange
  • Elevator / Lift
  • Event Catering
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Gift Shop on Property
  • Indoor Pool
  • Lounge/Bar
  • Picnic Area
  • Sauna
  • Secretarial Services
  • Steam Room
  • Valet Parking
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 414 reviews
from Hong Kong
Submitted on 01-13-2017
We stayed at the hotel for three nights. The check-out process was a bit slow. The room was spotlessly clean and comfortable. The staff that we came across at the conceigne all spoke fluent English and were helpful. Compare to the staffs at JW Marriott who looked jolly, always wore a smile on the face and gave the customers a warm welcome upon their return to the hotel, the staff at Ritz-Carlton all looked very cold and indifferent to customers. They (particularly those at the lobby where pe... Read more
from Allentown, Pennsylvania
Submitted on 01-13-2017
We finished our two week trip with 2 nights at this property. It represents everything you would expect from a Ritz Carlton property. Attentive staff, friendly, and knowledgeable. The facility was clean, in good order and comfortable. Our room was very nice and had a good view of the city. We had high tea yesterday and enjoyed it very much. The staff made it a wonderful experience. If I get back to the area, I would definitely stay here again.
from Guangzhou, China
Submitted on 01-08-2017
We booked the Kids Safari package and the service was phenomenal from the beginning. We were contacted soon after reservation to check how old our children were and if there was anything the hotel could do before we even arrived. But on arrival it got even better - our children were greeted by name at the door, taken to their own check in desk and treated like little princes. We were then taken to our room and the kids were blown away by their tents, the cupcakes and milk, and I was blown away b... Read more
Submitted on 01-03-2017
We were upgraded to a room on the club level, which made all the difference during the stay. Because SiChuan cuisine, while delicious, is overwhelming spicy & oily; the club lounge offered a very welcomed respite to keep our tummies happy at all hours. Staffs were friendly & services were expedient.
from London, United Kingdom
Submitted on 01-03-2017
From start to finish the experience here was exceptional. A brilliantly located hotel where the staff and the surroundings are simply superb. The rooms, club lounge and the hotel bar on the 38th(ish) floor are all superb. If you're in Chengdu, don't stay anywhere else.
from Tofino, Canada
Submitted on 01-03-2017
From the moment we arrived everything was absolutely perfect. We were treated like royalty. The entire team was so lovely, providing us with the most outstanding service in every area of the hotel. I have had the pleasure of working and staying in many wonderful properties around the world. I can say today that what they have achieved at the Ritz Carlton Chengdu is by far the best we have encountered anywhere. Absolute perfection! We cannot say enough about the wonderful service, beautiful... Read more
from Singapore, Singapore
Submitted on 12-28-2016
Stayed here during Christmas period, hotel embrasses a great location in the city centre. Beautiful decoration for Christmas season. Room is very nice and quite spacious, very happy with that. Chose Business Class, so had access to club lounge on 38th floor. It's a very nice lounge with a great view of the city(although you couldn't see much because of the haze). However, I think the service level still has some space to be improved. Staff are all very friendly, however, as a luxury brand, cus... Read more
from northwood
Submitted on 11-30-2016
Really high class hotel, fantastic staff, they remember your name throughout your stay. high quality rooms, all large sized with top room facilities, bathrooms and King beds. Great location. Excellent breakfast and high standard restaurants and bars. Gym pool etc. A must stay hotel highly recommended international world class standard.
from Delta BC Canada
Submitted on 11-29-2016
I came here after 3 nights in the magnificent Ritz-Carlton in Tianjin wondering whether it could match the standards there. It did -and then some. This is a Ritz Carlton with a more modern tone. Reception on the 23rd floor does not lead to any lack of appropriate greeting at ground level from the first contact with the staggeringly outstanding staff. My suite was on the 40th of 41 floors. It was exceptionally well-appointed with very responsive temperature control. The Club Lounge was exceptiona... Read more
from shanghai
Submitted on 11-26-2016
Was in Chengdu for business, the catering team did a wonderful outside catering job for my cocktail reception an hour away from Chengdu. The Club Lounge team were exceptional in their service delivery, attentive but not over the top. They remembered my name each time I arrived at the lounge. They remembered what I liked and automatically brought my preferred choices.