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Hilton Xian - China

Aksu, China (AKU)

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Based on 1000 reviews
Xi'an Bell Tower and Drum Tower and Great Mosque of Xi'an are also within 3 mi (5 km).
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Hilton Xian - China
199 Dongxin Road, Aksu, China 710005

Along with 3 restaurants, this hotel has a marina and a full-service spa. Additionally, an indoor pool, 3 bars/lounges, and a health club are onsite.


In addition to a full-service spa, Hilton Xian features a marina and an indoor pool. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/caf. The property also has a grocery/convenience store. Guests can unwind with a drink at one of hotel's 3 bars/lounges. High-speed wired and wireless Internet access is available for a surcharge.

This 5-star property offers access to a business center and meeting rooms. Event facilities measure 3700 square feet (344 square meters). This luxury hotel also offers a health club, a spa tub, and a fitness center. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

All 310 rooms boast deep soaking tubs and offer WiFi and balconies or patios. Sofa beds and 24-hour room service are standard, as are plasma TVs with satellite channels.

  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Babysitting
  • Banquet Facility
  • Beauty Shop/Salon
  • Business Center
  • Business Services
  • Coffee Shop
  • Complimentary Coffee
  • Currency Exchange
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Parking
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Marina
  • Multilingual Staff
  • Porter / Bellhop
  • Secretarial Services
  • Shoe Shine
  • Shuttle To Airport (surcharge)
  • Spa Services
  • Swimming Pool
  • Wheelchair Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1000 reviews
from Waco, Texas
Submitted on 24-05-2016
Xi'an is a great city, home of the Terra Cotta Warriors and this hotel is in a great location within the city walls. Excellent room, facilities, happy hour, breakfast. Our favorite feature of this hotel was Concierge Ivy Li, she is our new standard in customer care. Ivy was helpful, decisive, and her follow through was amazing. Don't miss walking the city wall. We would definitely rebook (mostly due to Ivy).
from Singapore, null, Singapore
Submitted on 24-05-2016
Hilton Xian is a good choice to stay in Xian. We stayed there for 4 nights. It is conveniently located. Everything is within walking distance. To the left is the interesting Yong Xingfang food street; to the right is the Muslim Street, and food is cheap and interesting. You can also walk to the East Gate of the Walled City as well as the Bell Tower and Drum Tower, symbols of the old ancient capital of China.The hotel room is very clean and spacious and the beds are most comfortable. Hotel staff ... Read more
Submitted on 24-05-2016
We had a comfortable stay at the Hilton in Xian. The location was convenient for us. Main sites within city walls at walking distance for us, but could be far for some (15-30 min walks to bell/drum tower and muslim quarter). Prices for drinks, foods and other services excessive. So we did not try these. In town sufficient better priced quality restaurants available. WIFI very slow. Although a common problem in Chinese hotels, this was very slow and not fit for a 5* hotel.
from New York City, New York
Submitted on 25-05-2016
My stay at this hotel in the center of Xi'an and being on the executive floor was a great choice. The staff was very helpful, fluent in English, and the facilities were 5 star. The location was also convenient to shopping. Several tourist sites were in walking distance. I recommend this hotel in Xi'an without any reservation.
from Santa Monica, United States
Submitted on 25-05-2016
Perfect location, top level English speaking staff, attentive and client focused Executive Lounge staff. I have spent 100+ nights in China over the years, this hotel is one of the best. I wish I had more business in Xi'an, this was a leisure trip.
from Blackburn, United Kingdom
Submitted on 29-05-2016
My wife and I stayed 2 nights in this beautiful hotel. From entering the lobby, to be taken to the Executive Lounge for check in, the staff were extremely welcoming. Our room was very comfortable. There was an excellent range of items for breakfast and a wonderful display of cakes and pastries, with many guests taking photographs of this. The Executive Lounge was great, with Julie and Vicky taking exceptional care of us. The evening happy hour provided drinks and a good variety of food so that w... Read more
from Newmarket, United Kingdom
Submitted on 30-05-2016
Checkin was easy and quick, we then had to make our own way to our room, I expected to have been escorted there and shown the facilities. We waited and waited for our luggage to be brought up to us, so we decided to go out of the hotel and have a quick look at the immediate area, when we got back our luggage still hadn't been brought up. In the end we went down and asked for it to be taken to our room, which was then done immediately, not a good start. Room was OK, nothing special, it was clean... Read more
from Berkeley, California
Submitted on 02-06-2016
I had the good fortune to stay at this property early May; it was a wonderful couple of days!!! The staff were always smiling, courteous, efficient, helpful and spoke excellent English. I loved the plentiful food presentation and selections in the Lounge. My room was quiet, very comfortable and immaculate. The entire hotel was beautiful and very well maintained. Special thanks to the Management: Mr. Zhaodc and Mr. Liao. You run a wonderful hotel, which increased my enjoyment in your ancient c... Read more
from San Francisco, California
Submitted on 02-06-2016
We stayed here for 2 nights on our China tour. The hotel was fine, no issues, but nothing really outstanding either. It didn't compare to other hotels we stayed at in Beijing or Shanghai. Honestly, this may be the best choice in Xi'an ;) We came and saw Terra Cotta Army and that's all that mattered to us!
from Auckland, New Zealand
Submitted on 05-06-2016
Brilliant hotel. So glad we booked this place for our stay in Xi'an. The room was huge and had all the amenities you'd want. Love the Chinese checkers and pillow menu! Such good value for money. Lovely quiet room and excellent breakfast selection! Excellent location too. Best bit? I was sick and couldn't speak Chinese so the hotel staff came with me to the pharmacy to get cold and flu tablets. I can't remember the young man's name but thank you so much! You saved me and a having a bath tub to... Read more
from Shenzhen, China
Submitted on 19-06-2016
First, I lived in Xi'An for 6 years relatively close to the Hilton. Now I go back for business trips quite often as usually stay at the Hilton. It is the best option for my business trips and probably for most people's tourist trips. Location: Together with Sofitel (Normal & Legend), which is just down the street, these are the only 2 luxury hotels within the city walls. That means that you can walk around inside the city walls easily and get a feel for a more traditional life. You can als... Read more
from Perth, Australia
Submitted on 22-06-2016
We travelled here from Beijing where we thought our hotel was pretty comfortable but the Hilton was definitely a class above. Sizeable rooms very well fitted out with nice bath and a large separate shower. Everything was spotless. We were off the main street and looking into a central garden so very quiet. Breakfasts were a generous affair with plenty of variety. We had no issues with staff in any area of the hotel. There was a nice wine bar with light meals which we used and not overly expensiv... Read more
from Hong Kong, China
Submitted on 25-06-2016
Let's summarise: - bad attitude front desk. We arrived at 6am due to flight delay and yes front desk staff was probably tired too. I've seen much more welcoming staff that this one -dirty toilet seat. That's a shoe print. Had to wash toilet at 6ish am. Sucks. See photo - toothpaste not an international brand. Lucky i brought my Colgate. - broken shower head too. Spills water from the side. Whatever I don't care anymore - dirty bed sheet on the third night. Upside : bed was comfortable. R... Read more
Submitted on 28-06-2016
The location of this hotel was perfect for us, it was right on the street that local folks gather for late night dining. After midnight, the street is set with tables and chairs and there is Chinese barbecue to be had. The menu was in Chinese and the concierge went with us both nights to help us order food. That was real service. The hotel is very big, but the service is good and the rooms were large. We enjoyed our stay in Xian very much, mostly because of the location and service of the Hilton... Read more
from New York City, New York
Submitted on 29-06-2016
We loved Xi'an and we where very happy with the location of the hotel. The Hilton honors lounge was very good and the savouries was very tasty. The staff was very helpful and friendly. Definitely a wonderful stay for us.
from Monterey, California
Submitted on 01-07-2016
My husband and I were on a Viking Tour, and we were booked at the Hilton in Xi'an. We loved the Hotel. It was beautiful, the beds were comfortable, and the staff was fabulous. We had cocktails in the lounge, and the people who served us were friendly and helpful. We truly enjoyed our stay.
from Perth
Submitted on 03-07-2016
As you enter this hotel foyer its amazing with murals and decorations, it looks beautiful. We stayed in a standard room for 3 nights. The room we were given was located on the 6th floor. It was spacious and light which was nice. The breakfast area was very good with lots to choose from. The pool was very disappointing in that it has no chairs to sit on just the pool in a room that was so hot it was like a sauna. It is within walking distance to some shopping centres. Again we found with thi... Read more
from Hartford, Connecticut
Submitted on 05-07-2016
I was going to write a bad review of the Hilton in Xi'An. I would provide photos and thrilling narrative explaining why our experience at the Hilton was sub-par. At least this was my plan the night of our arrival at the hotel. (We arrived at midnight, after a tiring afternoon bullet train ride from Beijing). However, the first morning after arriving at the Hilton, we brought our issues and concerns to the attention of Management. They listened. To their credit, they worked hard to effectively c... Read more
Submitted on 05-07-2016
We had a fabulous stay at the Hilton, staff were lovely, location wonderful. Don't look further on you next trip to Xian. We got upgraded to a lovely suite and had access to the executive lounge which was nice
from Ashqelon, Israel
Submitted on 05-07-2016
One of the best stays in Hilton chain stuf did above and beyond to make you stay the best possible .Although Internet connection need to be improved overall experience was excellent and gave feeling that you get very good worth for money you paid .
Submitted on 05-07-2016
First time visitor to this property. Immediately recognized my status and was very welcoming with an upgraded room (Ambassador Suite) and fresh fruit/deserts waiting. Lobby was impeccable and stunning with Chinese art covering the walls and other Chinese items scattered. Food was excellent for the breakfast buffet. You are about 45' or so from the Terracotta Warriors and driving in this city is INSANE! Take a tour to the Warriors. Make sure you go to the Drum Tower at night and walk through the... Read more
Submitted on 06-07-2016
The Hilton Xian is a very nice property, and excellent service at the front desk and concierge. There is also some beautiful local art work through out the hotel, which we really enjoyed. We were offered an upgrade to the executive level at check-in, and it was well worth the price since it included breakfast, afternoon tea, and evening happy hour/snacks. The staff in the executive lounge also provided great service! If traveling for business and your office is near the area, I would definitely ... Read more
from Gloucester, United Kingdom
Submitted on 07-07-2016
Arrived late and very tired from Beijing in scorching heat - were welcomed and treated like royalty - fabulous room , staff and breakfast. We were escorted to our room , made comfortable and assured we could get food despite our train arriving so late - they looked after everything so we could relax and recover. Room service food arrived quickly , air con was great and slept like logs! Would go back in an instant !
from Orange, Connecticut
Submitted on 09-07-2016
Excellent people and service. The breakfast and the lounge were great, plenty of food. Non-Chinese options were available. They accommodated to your needs. The hotel is centrally located and accessible to tourist attractions. Would stay here again anytime.
from Berlin, Germany
Submitted on 09-07-2016
I have done a trip through China over the last few days and feel guilty, that I have rated all the 3 Hilton Hotels I have been with 5 Stars, but even if I try to challenge myself any other rating would not be fair.. The Hilton Xi'An is a lovely place, well located close to the east gate of the city mural. As a diamond member we have been immedeatly escorted to the lounge, where a welcome drink has been offered and we have been told our 2 day trip willl be sweetened with an upgrade to a suite (... Read more
from Denton, Texas
Submitted on 09-07-2016
I would highly recommend this hotel when in Xi'an. Not only is the location set in the old town area of Xi'an inside the wall, but it is within walking distance of the wall, shopping and some interesting local restaurants. The hotel itself provides some excellent dining options and one of the very best dinner buffets I have ever experienced.
from Singapore
Submitted on 09-07-2016
Check in and Check Out was smooth as silk Staffs was friendly,the guy from front desk actually walk me to get a sim card even its just next street, housekeepers did a good job cleaning up the room daily thank you.Staffs from Ex lounge was friendly and helpful( Julie,Audrey,Riven,Vicky)thanks for the information and advise on scenic spots.Hardware and Software in room was perfect except the free WIFI need improvement as its unstable ( free ) Overall good stay
from UK
Submitted on 15-07-2016
Lovely hotel. Great rooms and beds ( view not much) staff great, arrived 10am from overnight train from Shanghai, they booked us in, we upgraded to club and managed to get breakfast that morning. Staff were lovely, helpful. Breakfast good.. We did eat in restaurant one evening which like so many places in China the food arrived in no real order and over quite a long period of time . It was all very fresh but not great flavour. Although hotel not close to shops, it is close to wall and would stay... Read more
from Falirk
Submitted on 17-07-2016
We stayed in Xi'an for only two nights, in order to visit the terracotta warriors, which was amazing. The hotel was better than our first impression suggested. The foyer is impressive, but the staff at reception had limited English. Although better than our Chinese (which is non existent), it made communication a little difficult at times. Thank goodness for Jones, the concierge, who was most helpful and did his very best to accommodate any requests we had. Our room was lovely and very well appo... Read more
from Sydney, Australia
Submitted on 20-07-2016
We found the Hilton well situated and the staff excellent. The hotel was very clean and the room well appointed. Apart from one minor issue at breakfast with an appliance, the hotel and its staff could only be complimented for the excellent service provided.
from Ashburn, Virginia
Submitted on 23-07-2016
We stayed at Xi??an Hilton for three days and really enjoyed every minute at the hotel. The location of the hotel is very good and it is not far from many places of interests. The friendliness and professionalism of the Executive Lounge staffs are amazing. Ms. Maria Fan of the Executive Lounge was extremely helpful. On the last day of our stay, my wife received a birthday gift from the hotel and a signed birthday card from all the Executive Lounge team. What a surprise! We had a great time at t... Read more
from Taupo, New Zealand
Submitted on 23-07-2016
This hotel did not meet the normal Hilton standard. Our room had clearly been occupied by a smoker or it was in the air conditioning. The restaurant did not offer the choices of the usual 5 star international hotel chains and the staff spoke very little English. For me the worst part of our stay was the use of the hotel pool. Twice we tried to visit and use it but the pool was open to families and it was so crowded that trying to swim was impossible. The life guards had set out a swimming lan... Read more
Submitted on 24-07-2016
We stayed 2 nights and were very satisfied. Great breakfast buffett, nice gym and pool. When you go outside the hotel you are in the middle of a vibrant street with a lot of restaurants. Shopping malls close by in walking distance.Professional, friendly staff
from Gastonia, United States
Submitted on 25-07-2016
This hotel provides very good service, accommodation, location. The staffs are exceptionally professional., very helpful, and polite. I am very satisfied with the service. The rooms well designed. huge bathroom with windows I really like that.
from Helsinki, Finland
Submitted on 28-07-2016
We stayed here three nights on a China tour. One is tempted to give 5 stars, but nevertheless, this is a very good Chinese hotel. We liked the design in the public areas, very Xi'an, very well done. Good location near the old town. Comfortable beds, clean room (although some guests appeared to smoke, even though this is supposed to be non-smoking, the smoke came into the room, please be strict about this!) Breakfast was outstanding, and we even were serviced very early by appointment, which ... Read more
from San Francisco, CA
Submitted on 29-07-2016
We stayed here with a tour group in May 2016. While the hotel is well-located, the facility itself is in need of a complete overhaul and I cannot recommend staying here. Our room was supposedly non-smoking but had a stale, smoky odor that could not be gotten rid of. The room was much smaller than any other hotels we stayed in on the tour, and was poorly laid out. The bathroom was small and inadequate. There were not nearly enough electrical outlets. We were there two nights, but our room had not... Read more
from SanFrancisco Bay Area
Submitted on 30-07-2016
Booked based on location being inside the city walls. The location was great - however the hotel is showing its age. We had two rooms, and in one room the air conditioning was not working correctly. Maintenance came and said that 'its showing cool" but the room never got below 25 regardless of what you set the temp. As is typical in Asia, and esp. China - the beds were very hard! Breakfast buffet was ok - lots of pastry (which my kids liked) and a good selection of fresh fruit too. We o... Read more
from San Jose, California
Submitted on 30-07-2016
Pros - The Hilton Xi??an has nicely-appointed common areas and large, clean bedrooms. The restaurant was much better than expected offering a few very good Chinese and Western food options. Cons - Service is not as good as expected. The hotel seems to be understaffed. The wait for the check in or to talk with a concierge can be excruciatingly long.
from Zurich
Submitted on 01-08-2016
We arrived at around 8 am in Xi'an and our local guide picked us up at the railway Station and brought us directly to the Hilton. We were immediately given our room and also could enjoy the breakfast in the executive lounge. Staff was very nice and helpful ! After a shower and breakfast, we queried whether we could use the laundry services and if yes whether they could still could do the 6 pm return ? No worries and indeed when we returned from our sightseeing tour, all our clothes were fres... Read more
from London, United Kingdom
Submitted on 02-08-2016
A very nice hotel in an otherwise run down area, but this is almost unavoidable in Xi'an and this particular area is where most luxury hotels are situated. On arrival for a two night stay with my wife, I was slightly disappointed that there were no door staff to assist with baggage or to operate the doors. Something I have become accustomed to with 5* hotels, and a general courtesy through Asia in my experiences. However upon entering the lobby, I was most pleased with the hotel. There is a l... Read more
from Toronto, Canada
Submitted on 03-08-2016
We stayed in this hotel for 3 nights in mid-May this year. I have no issues with the hotel per se. But our stay was anything but enjoyable. There was some kind of international third world women??s conference being held at the hotel while we were there. Every time we entered the hotel we had to be body searched by rude security staff and every bag had to pass through a portable scanner. I fully understand that the hotel had to comply with the security search requirements imposed by the author... Read more
from Hong Kong, null, Hong Kong
Submitted on 04-08-2016
I am a hilton diamond member. I stay there on 22 July 2016 with my family. I arrival at xian around 1500. I picked up by a very helpful driver. He guided us to the car park and drive us to hotel. It take around 1.5 hours. After we arrival at the hotel, I greeted by a front office staff and bring me to the executive lounge for check in. During check in, I ask for any suite upgrade today. They said no at the beginning. They first allocated 804 room for us. We are three people to stay, therefore... Read more
from Miami, Florida
Submitted on 05-08-2016
We came back to Xian for business, we had 2 choices to stay in the city center between Sofitel an Hilton. We were not desapointed to come back in Hilton, The Staff is equaly great and very friendly, English level is overall good, considering we are in secondary city of China. our Standard Room were very good size compare to Shanghai and Beijing and were comfortable with all amenities, the room was not clean on time; but we realize it was our fault leaving the DND on as the staff did not dare to ... Read more
from Estero, Florida
Submitted on 05-08-2016
This was among 12 hotels we stayed in over 30 days in China. We would rank it fourth best: Good location near the old city (we actually had a great evening walk from the West gate through town to the hotel). Good quality rooms. Excellent breakfast that offered the usual Asian variety plus a strong selection for westerners and, best of all, har gow and sui mai!
Submitted on 05-08-2016
Great position, situated within the city walls, 5 minutes walk to see the walls which are illuminated at night - not to be missed! Lovely room, although not much of a view. Great service, friendly staff and excellent food, both dinner & breakfast lots of choice and this hotel caters for westerners. I was a little disappointed in the swimming pool area but otherwise we had a great stay
from London, Canada
Submitted on 05-08-2016
Very clean large rooms, but somewhat worn in areas. The hotel staff did not speak much English, but tried to be helpful. The buffet breakfast was a disappointment. The hotel location is good - lots of pedestrian streets and shopping close by.
from Sandbach, United Kingdom
Submitted on 06-08-2016
Good standard of hotel with excellent service and choice. Excellent standard . The only negative is that a lot of the staff do not speak English. That said you can always get by and they do try to understand
from Nottinghamshire, United Kingdom
Submitted on 07-08-2016
Visited this hotel on Viking tour of China warmly greeted on arrival with a drink the room was superb bath tub walking shower tea coffee facilities all you could want good swimming pool nice buffet breakfast and dinner drinks included lobby tastefully decorated hotel 15 minutes walk from city wall
from London
Submitted on 10-08-2016
Very good hotel, modern and very central to the city. Close to major inner city wall locations. Breakfast buffet on ground floor was extensive and well catered. Rooms ok but not too spacious. Gold Floor had a very good lounge with good food and drink selection. Staff were good and arranged maps, taxis, etc.
from Haikou, China
Submitted on 10-08-2016
great location with hospital service. the waitress in the executive lounge is very nice and cute and happy hour is very good, and also provide the diamond member with abandant fruit and snacks in the room. Best choice.
from Stourbridge
Submitted on 11-08-2016
Really imposing and impressive public areas, an excellent restaurant and breakfast buffet. Well appointed and fully equipped rooms. We didn't take advantage of the opportunity to watch TV in the bath through the glass bathroom wall (??!!) but surely some guests will! Thankfully there was a blind!
from Austin, Texas
Submitted on 11-08-2016
I enjoyed my recent stay at the Hiton in Xi'an. Food and lobby were awesome. Location of hotel is not ideal, with respect to western culture. Other than a nearby Pizza Hut and McDonald's, there is no western food nearby. Not close to metro station, but taxis seemed easy to get. Thought digital check-in was useless, and found one pillow case to be shredded. In fairness, did not complain to make it right.
from Beekbergen, The Netherlands
Submitted on 14-08-2016
This is what you expect from a Hilton hotel. Top quality rooms and service. Very good breakfast buffet. Staff speaks English very well and is very helpful in arranging taxis (and taking care you don't get ripped off), providing city maps and good suggestions which place to visit when.
from Shanghai, China
Submitted on 16-08-2016
This hotel is a very good hotel. The property Is beutiful and clean. The rooms are spacious and comfortable. The bed heavenly. And the shower very good. Room temp was very good and cool in the hot summer. The staff are amazing everyone speaks English well the executive lounge staff and concierge very helpful and eager to please. The few issues I had with this hotel was there was noise from the outside all night even though my room was not facing the street. And equipment in the room need... Read more
from London, United Kingdom
Submitted on 01-09-2016
Decided to stay here following reviews on Tripadvisor. The room was ok, the executive lounge a bit gloomy, however the choice of food was excellent. Service mixed. Jones at Concierge however was very helpful! Driver that took us to the terracotta warriors was very good. Location isn't that great to the main restaurants, however it is in walking distance to the Cyclist restaurant, which is excellent. Definitely more a business hotel than tourist.
Submitted on 01-09-2016
My family of five was visiting China and one of the cities in our itinerary was the city of Xi'an with only one full day planned for visiting the Terra Cotta Warrior museum and sightseeing around the city wall. We had to book two rooms to accomodate all of us but were pleasently surprised upon check-in to find out we were upgraded to the Presidential Suite for no additional charge, which was truly "presidential" (thank you HiltonHonors). This came complete with a large dining room table and exe... Read more
from Italy
Submitted on 03-09-2016
A very good choice within Xi'an city walls. Lobby is welcoming and lemon water in available to battle Xi'an summer heat. Rooms are spacious and very clean, western style with some chinese details. WiFi is free at standard speed. Broad choice of eateries, including a buffet with Asian and European specialities, both ready (from dim sum to sushi, pasta to fish) and minute made (Xi'an kebab). Has also a fitness centre with pool, gym, sauna and steam bath. Staff is very helpful and speaks Engli... Read more
from Melbourne, Australia
Submitted on 04-09-2016
Loved the Hilton Hotel in Xi'an. The room, breakfast and staff were all terrific. It is in a great location inside the Ancient City Wall which is well worth cycling around for views over the city. Only complaint is the complimentary internet is very slow.
from Minneapolis, United States
Submitted on 06-09-2016
This was a return trip to the Hilton Xian. It is a great location and a great staff. The staff is there to help in any situation and if you need a taxi they give good instructions to the driver to make the trip go smoothly. They also provide excellent instructions/directions for use of any bus or other transportation. We will not hesitate to stay at this hotel on our next trip to Xian
from Shanghai, China
Submitted on 12-09-2016
This hotel is great. So comfortable, clean and spacious . The staff are very helpful and efficient and try to make you feel welcome . The food in the restaurant for dinner and breakfast is good quality and tasty . A Really nice place to stay if you come to Xi'an for business or tourism. I stay in many Hiltons around the world and this hotel lived up to the high quality that the Hilton brand brings . Highly recommend.
from New York City, New York
Submitted on 13-09-2016
When we arrived around midnight with my wife and 8 year old daughter, I was slightly disappointed that there were no door staffs to assist with baggage or to operate the doors. Something I have become doubt to a Hilton 5* property. However upon entering the lobby, the staffs were very friendly and informed us that as a Hilton Gold member we had been upgraded to a twin-bedded room on the Executive Floor located on 8th floor and also provided the Gold Member with greeting card and fruit basket in ... Read more
from Shanghai, China
Submitted on 13-09-2016
I HIGHLY RECOMMEND THIS HILTON IF EXPLORING XI'AN My family chose Hilton Xi'an as our home base to explore this historical city, and as Gold tier member, we were able to be upgraded to the executive room. The staff on executive floor (Eva, Snow, Vicky, Riven) were very helpful in taking care of all of our needs. They invited us to the afternoon tea and happy hours. Both of the services were stunning and beyond our expectation. My grandpa's birthday was around the corners. The guest service man... Read more
Submitted on 15-09-2016
This place is great. We have just returned from travelling around China and wish we could have stayed in this hotel for the entire visit. I would suggest that the top management at Hilton send all their staff to this hotel to see how hotels should be run. We like staying at the Hilton anyway, but after we had checked in, my wife said it felt like we had come home. The staff were all fantastic, and the room was excellent. I have paid top money for hotels that were not as good as this one. We rece... Read more
from Newark, Delaware
Submitted on 16-09-2016
Very fine hotel with big courtyard and amazing lobby with beautiful artifacts. This hotel has very polite, efficient English speaking staff. Very satisfing breakfast. They upgraded our group of 5 couples and went out of way to make us happy by fulfilling all the requests we made. True 5 star hotel !!!!
from Ruskin, Florida
Submitted on 23-09-2016
Impressive lobby and very nice rooms. The bathroom amenities were high end and the tub relaxing. Room was very clean and furnished with bottled water daily. Room was nice and dark and couldn't hear other guests, which is a plus. The breakfast buffet was very nice, with a variety of foods and eggs cooked to order. Who knew that in China the chocolate croissants would be so fantastic. I even had to take one with me for a snack later. Our group had an early departure and they were kind eno... Read more
from Paphos, Cyprus
Submitted on 24-09-2016
The hotel itself is lovely - lobby beautiful, rooms very nice and lounge bar very comfortable. However, we had several issues with the service - our room would not lock and it was not dealt with very quickly or efficiently. The restaurant was packed for breakfast and on several occasions things were missing and we could not get any where near the cooked egg station. On one occasion they ran out of baguettes and it took almost 40 minutes to get some. We had dinner in the buffet restaurant one nig... Read more
Submitted on 26-09-2016
We stayed for 2 nights at the Hilton Xian and really enjoyed our time in the city. Check in was quick and easy. Upon arrival, we were met at the entrance and our bags were immediately collected. The receptionist was very friendly and immediately upgraded us to the executive floor when we showed our hilton honors card. We also got welcome cookies and fruits. Our room was very comfortable and had two double beds. The bathroom is modern with rainshower. We found the concierge very helpful and we al... Read more
from Sussex
Submitted on 27-09-2016
This hotel in Xian has the most wonderful lobby. Our room was very comfortable and had an amazing bathroom. Instead of a wall it had a window into the bedroom. Luckily it had an electric blind for privacy. The breakfast had everything you might want to eat and there were quieter rooms to eat just outside of the main breakfast room. The only downside to this hotel was the service. It took ages to get served in the bar even with several people serving drinks and not all of us got the nibbles e... Read more
Submitted on 30-09-2016
We stayed at the hotel for 3 nights. The hotel manager made great efforts to ensure we had satisfactory experience during our stay: we are pleasantly surprised that the room was set up with an extra bed for our son without us requesting it, and very much appreciate her giving clear instructions to the taxi drivers on our behalf. The staff in the club lounge were very attentive and provided personal service when we were there (very much appreciated.) We also liked the a la carte restaurant on th... Read more
Submitted on 02-10-2016
great location in the city center; nice and clean rooms, got upgrade to a suite when arrived and received one big warm welcome; more than enough breakfast buffet selections; really nice and helpful staff, making the entire stay perfect!
from Munich, Germany
Submitted on 03-10-2016
The Hilton Xi'an offers a level of service that very few European hotels can compete with. We were welcomed on arrival by the guest service manager Eva Wang, who upgraded us to an Executive package thanks to my HHonors membership. Eva was extremely efficient and helpful and made us feel at home right away. The Executive lounge was an oasis of calm in an otherwise very busy hotel (our stay coincided with Golden Week in China) and the staff were attentive without being intrusive. Aside from the ta... Read more
from Richland
Submitted on 03-10-2016
This hotel is off the HOOK. We love luxury and this property delivered it at a great price. The first room I was given smelled like it had been smoked in so I call the desk and within minutes someone was at my door and took me to a very fresh room. Everythingg was perfect. The best of everything. We had to leave early both mornings so we didn't have time to eat the included breakfast. The staff had the kitchen prepare a take along sack breakfast that was just what we needed to start the day. Hat... Read more
from Accra, Ghana
Submitted on 04-10-2016
We visited a few hotels in the Xi'an area, none stood up to the Hilton. That being said, this isn't the type of Hilton that will stand against some of the more luxurious ones within Asia. The staff were friendly and the lounge provided decent snacks and drinks. If you're only staying for a couple of nights, it's not a bad place for your homebase.
from Reading, United Kingdom
Submitted on 05-10-2016
Hotel looks an average Hilton hotel we just had a few issues which made our stay not very good. The room needed some work it looked the worst for wear, the electric curtains did not work, switch covers had fallen off, the room was cold we kept asking for it to be fixed in the end we got told to rap ourselfs in a blanket as rooms can only be cooled they cannot be heated. On check out we had to get the room searched to made sure we had not taken anything, this was a first for me, the person search... Read more
from New York
Submitted on 06-10-2016
I stayed in the Hilton Xi'an for 2 nights in September. The stay was excellent from the ample buffet breakfast, comfortable beds, well equipped fitness center, and sparkling clean bathrooms. The central location made it easy to walk around town. Don't miss the dumplings and seafood across the street from the hate. The hotel personnel were helpful with requests such as the Wi-Fi. You couldn't ask for more.
from Shanghai, China
Submitted on 07-10-2016
Hotel location is around northeast of Xi'an city, close to Yong Ning Fang, streets for delicious foods with Tang dynasty feel. The services of front desk, concierge, lounge and breakfast are all great, deserves full score. Front desk led us to the lounge for brief rest, and brought luggages to our room. The lounge staff is kind and helpful, proactively called to see the check out time and arranges breakfast at front desk when we left early. Fully recommend Hilton Xi'an and we will come back.
from Oslo, Norway
Submitted on 07-10-2016
This hotel has nice rooms and very nice breakfast. The concierge service is very good. The check in prosess was speedy, but tje agent usedvanlig about 15 minutes to check me out, even though I had settled the bill the night before
from Buenos Aires, Argentina
Submitted on 13-10-2016
My stay in Hilton Xi an as a Diamond member was memorable, one of the best experiences in the Hilton chain. Special recognition for Raven and Victoria, who work in the Executive Lounge. Both had a very warm and efficient treatment for me. Very comfortable rooms, excellent breakfast and efficient staff.
from liverpool
Submitted on 15-10-2016
We recently spent a few days in the Xian Hilton, and I cannot recommend it highly enough. Everything about the hotel is excellent, but especially the staff. Unfortunately I fell ill whilst I was there, and Kitty who works on the front desk was fantastic. Nothing was to much trouble, and she made our stay as good as it could possibly be. We left and later I discovered I had lost my wedding ring. The hotel searched and found it, and Kitty and Ben worked to get it back to me . They really went abov... Read more
from Minneapolis, MN USA
Submitted on 17-10-2016
This was the second time we have stayed at the Hilton. I just don't understand negative reviews of the hotel. The people are lovely, and the hotel itself is stunning. Several staff members remembered us from our first stay, which surprised us. If you like to walk, you can easily get almost anywhere in the city. You can easily walk to the train station to get the bus to the Terra Cotta warriors. The danger in doing so is the great street food on the way. Impossible to resist. The staff a... Read more
Submitted on 18-10-2016
We stayed for 4 nights at the Xi??an Hilton in the middle of an 8-week trip throughout Asia. We have seen many high-end hotels in Asia but we were unexpectedly blown away by this Hilton hotel. a. Location: this hotel is located right in the heart of the old city, a few hundred meters away from the east gate. Although there is a subway station close by, we decided to walk from the hotel to most of the sites we visited in the old city. A good way to really feel the city. You will be in the cente... Read more
from Santiago, Chile
Submitted on 19-10-2016
A very good hotel with excellent staff and facilities, it made a perfect retreat from the busy tour we were on. The restaurant staff and quality of food were first class and I would recommend this hotel to anyone visiting Xi'an.
Submitted on 19-10-2016
My husband, mom, and I stayed here for 3 nights and we were extremely satisfied with the service, the staff, the room, the executive lounge, the cleanliness, and the abundant variety of breakfast. When we arrived, they graciously welcome us to their hotel. They gave us a couple of bags of treat. The bell boy brought up our luggage and the concierge escorted us to the room (that never happens). In our room, there was a plate of fruit and dessert waiting for us. The concierge went over some... Read more
from Matthews, North Carolina
Submitted on 20-10-2016
My son and I had the chance to revisit xi'an and the Hilton. It is one of the 5 star properties anywhere that I've seen. Location is easy to navigate around xi'an near the east entrance of the wall. Easy walk to the xi'an train station (not the high speed station on the north side of town, just the regular train station) and then bus to the warriors, longish walk to the bell and drum tower and the Muslim quarter, but all is easy from the Hilton. Staff is wonderful, all speak English and tole... Read more
from Hong Kong
Submitted on 20-10-2016
We stayed at the Hilton for 4 days in October. As a Hilton Honours member they upgraded our room to an suite, which was great as it gave my son room to run around when we were at the hotel. The Hilton is inside the Xian gates, situated in a residential area. The hotel map did not go into detail what was in the surrounding area but we soon discovered that within 10min away was the Wanda shopping mall and other malls with a pedestrian area that turned into a night food market which enabled us t... Read more
from London, England
Submitted on 23-10-2016
Well it's a Hilton. You know exactly what you will get, and the hotel is very plush and comfortable. Well situated for visiting the city, with some reasonable local restaurants nearby. Just lacks any real character; with the exception of some Asian options at breakfast, it could be anywhere in the world. Can't fault it otherwise though.
from Chesterfield, Missouri
Submitted on 24-10-2016
First, the lobby is extraordinary exhibiting huge Wall decorations reflecting the Chinese culture. Stunning. The rooms are excellent with rainshower shower heads in the bath. The breakfast buffet is excellent with something for virtually any nationality. I certainly enjoyed omelets and fresh orange juice in the mornings. The location within the old city is great for the adventurous who would like to explore the local cuisine as well as exploring the city from atop the city wall which is an... Read more
from Shanghai, China
Submitted on 25-10-2016
As many other travelers already pointed out, the entire building is very luxurious and gorgeous. And most importantantly, I could feel the taste of ancient Xi'an from the decor, paintings, and the light. The workers were well trained and professional. I really appreciate the help of concierge who helped me, when I caught a cold, get to the drugstore nearby and provided me a translation.
Submitted on 27-10-2016
Staying at a Hilton Hotel brings a certain feeling of familiarity that is very comforting...and Hilton Xian does not disappoint. Smooth and respectful check in...very comfortable rooms, good gym, delicious breakfast... all so important when one is travelling!
Submitted on 27-10-2016
It's a best one hotel in Xian.Environment is fully decorated well and most beautiful.Hotel clerks are help full and kind.There is a good restaurant in front of hotel gate.Rooms are clean and everything is hygiene.
from Toronto, Canada
Submitted on 27-10-2016
Beautiful hotel with an impressive lobby. Staff were friendly, caring and efficient. I was upgraded to a deluxe room, which was large and very clean. Great location. I would highly recommend this hotel.
from Leicester, United Kingdom
Submitted on 28-10-2016
wonderful hotel. massive bed and amazing bathroom,had to draw blind it didn;t feel right! you know what i mean if you stayed here.dining room excellent.staff attentive decor great, good location, what more can i say?
from Singapore, Singapore
Submitted on 30-10-2016
My husband and I recently visited Xi'an and though we didn't stay at the Hilton (regrettably, after our experience here) we decided to dine at Cafe Xi'an one night. The buffet itself was good, the food was fresh and the quality high, though the selection was a bit limited, with the exception of desserts, of which there were too many to even try them all! What really impressed us though was the service we received. Even though we weren't staying at the hotel we were treated better and given mor... Read more
from Toronto, Ontario, Canada
Submitted on 30-10-2016
We booked a suite and loved the large rooms, modern lighting and conveniences and extra two piece bathroom in addition to the large full bathroom. Plenty of space to spread out and ultra clean and new. We got club floor access with the room and made good use of that space though the full breakfast buffet downstairs had much more to offer than the club did. Spirit and wine selection in the club lounge was also limited but complimentary during happy hours. The staff were all terrific and we were w... Read more
from Chicago, Illinois
Submitted on 07-11-2016
We were very happy with our stay last week while on holiday with family. Great hotel location, walking distance to the city wall, the Bell tower, the Drum tower and restaurants. Amazing hotel staffs trained to delight customers, greeted with delicious cookies and bottle water when you checked in (especially appreciated after a long journey to get there); hotel staff was super helpful with tour information, we ended up hiring hotel car for private tour (car and driver were great). Hotel room was... Read more
from Grapevine, Texas
Submitted on 09-11-2016
Upon check-in, as always, we inquired about a upgrade to the Executive Floor using our Silver status. We were told that we were already upgraded, due to our status. We were then asked if we'd like to purchase the breakfast option. I said that we should be ok, since we had access to the lounge. We were then informed that the upgrade did not include lounge access, just the floor level. I've never heard of this before. Every time we've been "upgraded" before to the Executive level, it has inc... Read more
Submitted on 11-11-2016
Hilton is absolutely beautiful in every sense. When we got there and weather wasn't good as it was forecasted to rain almost on a daily basis, however front desk was sensitive and thoughtful that they offered us an upgrade knowing well that going out might not be convenient during rain and the upgrade allowed us to spend time at the executive lounge.
from Miami, Florida
Submitted on 12-11-2016
Back in Xi'an I was looking forward to be back in Hilton Xi'an were I was well taking care my last trip. Even better than my previous stay. The staff went out of the way to make it perfect great welcoming and quick check in. I must say, I had a small issue this time and found my room to be a bit too hot this time as the heating system was very efficient in this cold days in Xi'an to for me. So going down in the lobby for my meeting, I found myself in the lift with a young man who nicely greeti... Read more
from Beijing, China
Submitted on 13-11-2016
The Hotel was exceptionally helpful in getting our lost iPad back, that we accidently left behind at airport security in Xi'an leaving for Shanghai. Working together with the Shanghai Hilton, GM Fredy and his team took the effort to find it, picked it up and had it delivered per express to the Hilton in Beijing, where it was already waiting for us when we returned. What more can we say but THANK YOU so much, you have been amazing!
from san francisco
Submitted on 14-11-2016
The Hilton Xi'an is a beautiful hotel. Our room was spacious and comfortable and every time we returned to it, someone cleaned and made up the beds. The Executive Suite was especially relaxing. The buffet of Chinese and Western food was fresh and delicious. It was exactly what we needed after our daylong ride on the bullet train from Beijing. The staff was attentive and helpful and seemed to know just when I needed another glass of wine. Our trip to visit the terra cotta warriors was arran... Read more
from Tuusula, Finland
Submitted on 16-11-2016
Very nice hotel though perhaps not quite up to the full five star luxury. Review based on a one-night stay in October (background of spending 80+ nights per year in different hotels around the globe). Location: Centrally located with a plenty of shops and restaurants in the neighborhood, some distance from the main sights (e.g. Bell tower and city walls) but still within walking distance. Due to my late arrival I had very limited amount of time to check out the neighborhood so no further comme... Read more
from Auckland, New Zealand
Submitted on 17-11-2016
We had dinner at the cafe on the first floor of this hotel, the "hotpot" is a great thing included in our buffet, we tried the sliced beef and was showed how to make a hot pot condiment by Jasmin who also later helped with our selection of hotpot, when we asked for the weather of next day, the manager helped us printed the weather for next two days and even got us a map of Xi'an. It was a great experience at this hotel. The breakfast next day was good as well, nice Latte.
from Shanghai
Submitted on 18-11-2016
Stayed here for 2 nights for business. Right in the middle of Xi'an with a lively neighborhood. As a diamond member, got upgraded to a suite and had access to the executive lounge. Unfortunately forgot her name (Vicky I believe), but the lady in the lounge was extremely friendly and helpful. The hotel itself is about an hour from the airport (the airport is far from downtown) and about 130 RMB taxi. There are plenty of taxis at the hotel itself or take Uber. There was unfortunately a lot o... Read more
from Beijing, China
Submitted on 18-11-2016
We stayed at Hilton Xi'an during the raining week of xi'an, the room was good, not so many different to other Hilton hotels in China. The breakfast is good with basic western choices. They serve coffee and tea in pot which different to lots of hotel in china and the Chinese tea during breakfast is also a good choice. The capacity of the restaurant is very limited, hotel opened another restaurant during breakfast. We also tried Chinese food in Chinese restaurant, the food is very nice and reasona... Read more
from Santa Fe
Submitted on 18-11-2016
Xi'an Hilton is superbly located near the city wall and the Muslin Quarter to make for a convenient visit to the city. The staff were all helpful and the executive lounge team were exceedingly welcoming and friendly.
from East Sussex
Submitted on 19-11-2016
We never stay at chain hotels like the Hilton (except occasionally at airports), preferring small boutique hotels and B & Bs. However I couldn't find anything I liked the look of in Xian, so we booked in here for 3 nights. We were very pleasantly surprised, and found this way better that the normal chain hotel. The staff were really attentive and helpful all the time, and for some reason we were upgraded to the Executive Floor and the Executive lounge. The lounge was great and did nice snacks ... Read more
from Jackson, MS, United States
Submitted on 19-11-2016
My husband & I stayed for 2 nights in September 2016, and the stay was perfect. We were upgraded to the executive level with lounge access. The staff in the lounge went out of their way to make our stay enjoyable, helping us with directions and answering all of our questions. The breakfast buffet was amazing- everything you could want and more. The room was lovely- very clean and comfortable. The bathroom was spectacular- I particularly liked the very professional hair dryer, made my hair look t... Read more
from Auckland Region, New Zealand
Submitted on 22-11-2016
The perfection started the moment I walked in I joined the Hilton honours program just a few days before I stayed , I then checked in online with the App the day I was arriving , chose my room ! so when I arrived and gave my name they instantly helped me to My room with bags and did what was left of the check in which was just basically swiping the credit card in the room , made me feel welcome , made sure the wifi worked then left me with key and left me alone to unpack etc , Mickey (spoke gre... Read more
from Atlanta, Georgia, United States
Submitted on 29-11-2016
Stayed in Hilton, Xian for three nights, very good location and excellent customer service. The room was very good and so also the restaurant. When they came to know we were not happy with the room service food on the night we arrived on a snowy day, their executive chef Jimmy Gao went all out to prepare special food during our rest of the stay.
Submitted on 30-11-2016
We were in Xian for only one night - the hotel arranged a car to take us to see the Terracotta Warriors last night for the next morning. The driver found us a personal guide and it all worked out well. The hotel itself was great, comfortable beds, lovely sheets, clean and everything you need in a hotel. We would have stayed longer if our plans had allowed it. I was very happy with my choice.