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W Santiago

Santiago de Chile, Chile (SCL)

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Hotel Specials
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Based on 1375 reviews
Room & Rates

Fantastic Suite, 1 King Bed

1 king bed
840-861 sq feet (78-80 sq meters)

Layout - Separate living room
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and phone
Comfort - Air conditioning and daily housekeeping
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COOL CORNER

1 king bed
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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SPECTACULAR ROOM

1 king bed or 2 single beds
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite

1 king bed
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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WONDERFUL KING

1 king bed or 2 single beds
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Wow Suite

1 king bed
Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Wonderful Room

Wonderful Room

1 king bed or 2 twin beds
301-441 sq feet (28-41 sq meters)

Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, washer/dryer, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Spectacular Room, 1 King Bed

1 king bed
420-581-sq-foot (39-54-sq-meter) individually decorated room with a balcony

Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, washer/dryer, and phone
Comfort - Air conditioning and daily housekeeping
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Cool Corner Room, 1 King Bed, Corner

Cool Corner Room, 1 King Bed, Corner

1 king bed
560-sq-foot (52-sq-meter) individually decorated room with a balcony

Entertainment - WiFi, 42-inch plasma TV with cable channels, and iPod dock
Food & Drink - 24-hour room service and minibar
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Sofa bed, washer/dryer, and phone
Comfort - Air conditioning and daily housekeeping
Hide room details
W Santiago
Isidora Goyenechea 3000 Las Condes, Santiago, Chile

Rooms
Make yourself at home in one of the 196 individually decorated guestrooms, featuring iPod docking stations and plasma televisions. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Dining
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-in. This hotel has 10 meeting rooms available for events. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CLP 6000 per day (rates may vary)
  • Fee for wireless Internet in public areas: CLP 6000 per day (rates may vary)
  • Self parking fee: CLP 8000 per day
  • Valet parking fee: CLP 800 per night
  • Rollaway bed fee: CLP 45000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Business Center
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Night Club
  • Outdoor Pool
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1375 reviews
from New York City, New York
Submitted on 25-04-2016
Funky athmostphere, very nice area and excellent breakfast. The ironing board in the room was broken and I noticed only in the morning before a meeting. I called and took longer to get an other one, while I was getting concerned of being late. At my return as an apology from the hotel I found a note and a bottle of wine in the room, along with some munchies to go with the wine. It was a nice touch. Overall I very much enjoyed my stay and to my disappointment I discovered the infinity pool at... Read more
from San Francisco
Submitted on 26-04-2016
This hotel has a lot going for it. It has the W's hip lobby, a lively and cool rooftop pool and bar, a trendy Japanese restaurant and a great location. There is even a good coffee shop and a wine store around the corner. However, I was disappointed with my room. First of all, it was dark. There simply was not enough light especially over the "desk." Second, there was a serious shortage of electric plugs probably a function of the hotel's age. For example, there was no outlet at the "desk" ... Read more
from Tustin, California
Submitted on 02-05-2016
My husband and I were on a wonderful cruise that went from Buenos Aires, Argentina to Santiago, Chile We made a reservation to stay at the W Hotel for the night of February 15 when we were to finish our cruise in Santiago. We were so excited to be able to stay in another W Hotel. On February 7, we were on a tour to Volunteer Point in the Falkland Islands to see the King Penguins and a Range Rover hit my husband and ran over his ankle. We were evacuated to Stanley by helicopter and then we w... Read more
from Sao Paulo, SP
Submitted on 06-05-2016
I have stayed several times at the W Santiago and all have been great. The hotel has a hip cool vibe from the lobby to the room. As a platinum SPG member, they have several times upgraded me with very nice rooms. The rooftop bar has a great view of the city and is great in Summer, and Osaka restaurant at the lounge is awesome. I have always been treated superbly by all the staff and have great assistance from whatever whenever. To top it all of, the hotel has a great gym!
from New York City, New York
Submitted on 09-05-2016
This hotel, W Santiago, most definitely exceeded my expectations. The reception staff ( Lucie and others ) were very warm in welcoming us and very friendly. Really liked the hip and modern feel of the hotel. Reception is just really excellent, period!!! The concierge staff (especially Martin and Elias, Mark and others) were just spectacular. They are all so helpful and very efficient. They go out of their way to make everything perfect and just go the extra! Directions, great advice, make res... Read more
from Brussels, Belgium
Submitted on 02-06-2016
We spent three nights in W Santiago early May, and were very happy with the location, the offerings and the kindness of the staff at W Santiago. We had a spacious room with a huge balcony (with a wonderful view I'm sure, had the weather been other than ... foggy!). The hotel is located, in one of the best business/residential area of central Santiago, with subway station, restaurants and shopping mall within walking distance. The staff was particularly nice and helpful when needed and the breakf... Read more
from
Submitted on 06-06-2016
The W Hotel continues to be the best choice when selecting a hotel in Santiago..I've stayed many times and each time I have been rewarded with great customer service. Recently, I had the pleasure of meeting Robinson as he assisted with my check in and luggage...he set the tone for the rest of my stay...Great job!
from gulf shores, al, United States
Submitted on 14-06-2016
The staff at the W Santiago are great. Check in and out was a breeze. Andreas, the Concierge, was exceptional. As we're the bell hops (?) Martin and Bamba. The Hotel is well located near many activities and not far from downtown as well. The room was quiet and comfortable but perhaps a bit dated. The staff of the lounges were friendly but could learn from the hotel staff on what exceptional service is.
from Santiago, Region Metropolitana, Chile
Submitted on 15-06-2016
I stay with my wife in this hotel and we ask for a suite upgrade. The suite was spectacular with a amazing balcony and a great view (and it wasn't the biggest one). The attention was really good and the checkin/checkout process very fast. The food offered for room service is the downside of this hotel, because the restaurants are so good that every other food is like fast-food. We have a really good experience at this hotel, but is quite expensive, so prepare your wallet for one of the most ex... Read more
from washington, dc
Submitted on 21-06-2016
I normally love W hotels, but this hotel did not live up to my expectations. While the hotel had a great rooftop and some good restaurants, it also had AWFUL internet connectivity and very poor room design. The light switches were so confusing that several times we gave up and got dressed in the dark - and even when the lights were on, the room was uncomfortably dark. The shower had no door, meaning showering was always drafty and cold. The bathrooms were all open (no shower door, bathtub in the... Read more
from
Submitted on 26-06-2016
I have an emotional relationship with W Santiago. And there are no aspects that I believe this magnificent hotel should receive less than 5 stars. It's staff is the best I have ever seen, the structure is amazing, it is well located and safe and clean as it can be. I've stayed there basically every time I've been in Santiago and there had never been a reason to change hotels (if not when W was fully booked - which felt like an irony, just to remind how better W is comparable to other hotels in t... Read more
from San Francisco, California
Submitted on 30-06-2016
I stayed at the W Santiago in June 2016 for the first time and it had some ups and downs, but overall it was a pleasant stay. Before my arrival I was not feeling well so I emailed the concierge Felipe and asked if he could arrange for a hot water kettle, some Vitamin C and honey to be in my room when I arrived. And so I arrive and voila, there were the items I had requested, duly delivered by Carolina (Whatever, Whenever representative) at my door the moment I arrived in my room. So this was fan... Read more
from Miami, Florida
Submitted on 04-07-2016
The W hotels are unique and this one is fits the rule. Great social areas with well equipped bar and restaurant (did not have time for the Osaka). Rooms are quite and clean. Showers are excellent. Need mattresses update.
from Mendoza, Argentina
Submitted on 19-07-2016
W Santiago is an excellent hotel, definitely has one of the best locations and its staff makes the difference. Everyone was really nice, helpful and made their best effort to make our experience the BEST one! All areas of hotel are beautiful, I would definitely recommend this hotel to anyone who is looking forward to have a great experience.
from Chicago, Illinois
Submitted on 20-07-2016
Overall a good stay. I'm an SPG Platinum member and I was able to check in early when I arrived around 10am (though, it was a Sunday morning in July, so I don't believe the hotel was fully booked). It was too cold to enjoy a drink at the rooftop bar, but the views from the bar were my favorite part of my stay. I got up early one morning to watch the sunrise over the Andes from the rooftop bar - terrific view! Breakfast was included in my room rate - it had a broad selection including a made-... Read more
from Ghent, Belgium
Submitted on 21-07-2016
This is a luxury hotel located in a modern financial district of Santiago, an area that has a unique combination of office and residential modern buildings. Many restaurants are located in this neighbourhood. The hotel rooms are spacious but a refurbishing program should be started in the future. On the last day of my stay there was no hot water on the 8th floor caused by a unexpected failure in the sanitary systems. When this was mentioned the management gave without asking for it a reasonable... Read more
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