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Renaissance Santiago Hotel

Santiago de Chile, Chile (SCL)

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Based on 597 reviews
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Renaissance Santiago Hotel
Avenida Kennedy 4700<br/>Vicatura, Santiago, Chile 7630454


Based on 597 reviews
Submitted on 21-05-2016
I stay at this hotel for work and last week I fell while out jogging and broke my wrist. The service I received from the staff went above and beyond anything I could expect, especially Lead Navigator David Tapia. They ensured medical treatment was coordinated, and David even accompanied me to the hospital, staying well after his shift. This treatment, on top of being a very nice hotel, is what makes the difference to me in a hotel. I will always stay at the Renaissance when I am in Santiago!
from london
Submitted on 22-05-2016
This is the third time I come. Excellent reception, great attention to details. Imagine, after arriving from London via Miami, a total of 24 h on the road .... My room was ready at 7 am at no extra charge. Good job! Also the 12 floor business restaurant is excellent and Monica does a great job to make sure all is ok, food, coffee, drinks. My overall rating is excellent, I will continue coming.
from Miami, Florida, United States
Submitted on 23-05-2016
I stayed at the Renaissance Santiago Hotel on business on the week of May 16. The minute I walked into the hotel, I could experience the warmth, kind, polite and courteous customer service from the greeter outside of the hotel, to the lobby personnel. The room was very clean, modern, with enough space for a business traveler. Restaurant on -1 Level, superb customer service. The quality of the food was awesome. I would consider coming back to this hotel not only for business but for leisure. Cong... Read more
from Atlanta, Georgia
Submitted on 03-06-2016
Sometimes it is the little things that make a hotel special and that goes for the showers at this hotel. Overhead water fall type with plenty of pressure and easy controls. Great location for this hotel being mere blocks from a great mall. The staff was great and only wish we could have stayed longer.
from Santiago, Chile
Submitted on 04-06-2016
Room excellent, bed excellent, shower excellent, breakfast excellent, hotel Navigators excellents, and our guide - PABLO - was really really excellent. A lot ou knowledge, simpaty and humor. We had a lot of fun. AN extra mirror in the room would be excellent
Submitted on 09-06-2016
Very nice service and great hospitality from the front desk, bar and specially the ladies in the club launch in the 12 floor. Jenny Albornos was a great host and spent a great time explaining the beautiful city of Santiago. The lady in the morning was also very nice. Carlos Ortiz - Remy Cointreau - Miami - Florida
from San Diego, California
Submitted on 26-06-2016
We stayed at the Renaissance Santiago Hotel June 11-17, 2016 and enjoyed every moment. The room, staff, food and overall experience were all top notch. The amount of attention to detail and customer service was above our expectations. The two staff members who stood out the most during our stay were Moises and Alonso. We ate breakfast daily and also a couple of dinners at the hotel restaurant. Both Moises and Alonso made sure we had everything we needed, were extremely personable, and made you f... Read more
from Las Vegas, Nevada
Submitted on 27-06-2016
Spent the weekend in Santiago on a business trip. This was my first stay at Renaissance Santiago. I have nothing but great things to say about the property. Very clean, very comfortable. Dining service and food quality for morning and evening meals was quite nice. Fariella ( I hope I spelled your name correctly) at reception upon checking was very helpful and informative. This property is my new home for business in Santiago.
Submitted on 27-06-2016
The hotel is brand new and common areas are beautiful. It is located in a fancy district full of restaurants and shops. Rooms are modern, good-sized and meticulously clean. The greatest highlight is the hotel's staff: polite, acomodating and attentive, from check-in to check-out. Besides suggesting nice itineraries in Santiago, Concierge Walter Ramos organized a wonderful day-tour and lunch around the Colchagua Valley, providing us with a good guide (Christian) and booking reservations for some ... Read more
from Melbourne, Australia
Submitted on 27-06-2016
From the moment we arrived the staff were excellent. They made us feel very at home and welcomed. They were able to offer many suggestions for where we should visit and eat and were happy to make the reservations for us also. We received free cocktails on arrival at the bar downstairs (a quick way to make a good impression). Buffet breakfast was also included which offered every continental and hot option you could imagine. Including smashed avocado (an Australians breakfast favourite!) The roo... Read more
Submitted on 28-06-2016
My Father and I stayed at the Renaissance in Santiago for a night. The trip was highlighted by the concierge (navigator) who attended to our every whim on extremely short notice. We arrived in the afternoon and immediately they were able to organize a tour for us to the Concho y Torre winery. We hadn't eaten all day, so while we were waiting to be picked up for our tour they brought us some sandwiches and French fries straight from the kitchen for us to take on the bus. The next morning, we we... Read more
from Canberra, Australia
Submitted on 01-07-2016
Well appointed hotel, first tip is if you are getting a taxi from the airport just tell them to go to the Renaissance Hotel.. Don't mention the Marriott part in the title as locals don't seem to know this is a Marriott and chances are you will get dropped at one of the other two Marriott Hotels on the same street. Breakfast was very good and room service if you are travelling alone was also very good. Good free high speed internet, rooms well appointed and overall quality of the hotel was high... Read more
from Piscataway, New Jersey
Submitted on 06-07-2016
Excellent hotel, service was good especially Guido at front desk-very helpful with my questions and request. Extended my checkout time to 3 pm since my flight was at 9 pm. They booked my stop and hop tour and also guide me to places to eat and shop. Very clean room and view was excellent overlooking the Andes mountain. Close to Arauco mall one of the best in South America. Enjoyed my stay and will come back again next summer. Via chile
from Madrid, Spain
Submitted on 07-07-2016
I have to say that the hotel is good. Decoration is modern the room I had was big enough and comfortable. The location is good, well comunicated and in a region crowded wit good restaurants and bars. The only issue was that I arrived to Santiago after a 14 hours flight, it took me 1 hour to arrive to the hotel and when I got there I had to wait another hour because they didn't find my reservation. I showed the voucher I called to my travel agency in Madrid, but it took them 1 hour to find that t... Read more
from Boca Raton, Florida
Submitted on 08-07-2016
When you arrive EVERYONE welcomes you, really. Bellman, reception area staff, managers. Smiling, helpful, ready to go the extra mile offering to have breakfast ready for our family at 5:15am so that we can eat before heading out on an early flight. Melissa made it sound as if it was no big deal. We were so grateful to her and the chef and his staff. Not just toast and coffee but full menu!!!!!! The rooms are very clean and spacious enough to relax; cool decor. The beds/bedding are extr... Read more
Submitted on 08-07-2016
What a great place. Clean, comfortable rooms, exceptional staff, walking distance to a huge mall. Concierge will suggest and arrange sites, exploration, transportation, etc. Small but quaint lounge. Would definitely stay here if visiting.
from Vancouver
Submitted on 10-07-2016
I had an enjoyable 5-night stay in room 815. Location of the hotel in Vitacura was within walking distance to the Parque Arauco Mall. I was very happy with the service of the front desk and staff. They all spoke English and were very helpful. From the airport, it took about 30 minutes non-stop by shuttle to the hotel on a Friday morning. I had booked the shuttle through the Transvip counter while I waited at baggage claim. I had the bed-and-breakfast option. The buffet breakfast start... Read more
from San Antonio, Texas
Submitted on 13-07-2016
From the moment you check in until the moment you leave, you feel welcome at this hotel. 1st rate front desk staff. Friendly house-cleaning staff in the hallways. And personable wait-staff in the two bars and restaurants. There must be some great training going on at this property to have everyone this nice. Clean, well appointed rooms with beds that are to die for. Highly recommended.
from Sydney, Australia
Submitted on 15-07-2016
Pros: - very modern and new - all staff were extremely helpful with amazing attention to detail - the view with breakfast from the level 12 lounge is unbeatable - the use of the luxurious business conference room beside the bar on level -1 was complementary and well serviced - all staff spoke some level of English Cons: - not the cheapest place in town - bed could have been more comfortable Will definitely be staying here on any future business trips to Santiago!
Submitted on 16-07-2016
new hotel a little outside city center (20 minute cab/uber ride) rooms are quiet and have all the newest appointments only negative if you are visiting Santiago is the distance to downtown easily solved by using uber (really reliable and cheap in Santiago)
from Sacramento, CA
Submitted on 17-07-2016
I had the pleasure of staying here with my son while I was traveling for business. With my PLAT PREM status, I was offered a nice suite with views of the city and snow capped mountains. The room was nice and the bathroom was huge. I had lounge access and there was free beer/wine and food throughout the day. Room service was priced well and offered quick service. The staff was VERY friendly and always welcoming you back to the hotel. They always went above and beyond to make your stay enjoy... Read more
from Miami Beach, Florida
Submitted on 23-07-2016
I stayed here at least 4 times when I had to be in Las Condes from November 2015 to May 2016. By far the best hotel in that area. Everything was amazing: the decor, food, staff, service, location. The very best concierges!
Submitted on 24-07-2016
Hotel is very nice, modern, well located (2 blocks away from the premium Parque Arauco Mall) and has a very special/caring staff. Not to talk about my room view of the Cordillera! We were on the 11th floor on a 2 queen bed room (unfortunately for one night only), which was very spacious with modern furniture and a nice bathroom. The hotel has an award-winner restaurant called Catae, with a nice executive menu (lunch only) as an option to the even more sophisticated standard menu. Nice wine list ... Read more
from Miami, Florida, United States
Submitted on 25-07-2016
I took the red eye and arrived very early in the morning. It was way before check and was in no shape for business meetings scheduled for later in the day. The hotel staff arranged for a guest room where I could rest and shower. After my meetings, I return to find I had been upgraded to a wonderful suite! Although it was a short visit, I would both return and recommend to anyone!
from Newport Beach, California
Submitted on 05-08-2016
Wonderful room. Professional service from check in to check out. Food was great, room was nice, bed super comfy. The concierge lounge had wonderful food. Very worth it for the price. In the heart of downtown and the view was terrific. I would highly recommend this hotel to anyone.
from Houston, Texas
Submitted on 08-08-2016
This hotel debuted two years ago and it still looks new. A beautiful hotel near one of Santiago's busiest commercial districts, this hotel is great for anyone visiting Santiago on business or vacation. The service was excellent, the morning breakfast was included and delicious (lots of variety), and staff was responsive and courteous.
Submitted on 11-08-2016
The Renaissance is two years new, located perfectly for business, shopping and night life and looks like a five star resort. My modern loft style room had an amazing view of the Andes. However, it's the friendly, dedicated staff that helps to set the Renaissance apart from a standard hotel. A special thank you to Andrea, Alexis, Gabriella (both of them), Julio, Francisco, Ambrosio and Mitchel. I highly suggest the Renaissance for your next stay in Santiago Chile.