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Renaissance Santiago Hotel

Santiago de Chile, Chile (SCL)

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Based on 692 reviews
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Renaissance Santiago Hotel
Avenida Kennedy 4700<br/>Vicatura, Santiago, Chile 7630454


Based on 692 reviews
Submitted on 21-05-2016
I stay at this hotel for work and last week I fell while out jogging and broke my wrist. The service I received from the staff went above and beyond anything I could expect, especially Lead Navigator David Tapia. They ensured medical treatment was coordinated, and David even accompanied me to the hospital, staying well after his shift. This treatment, on top of being a very nice hotel, is what makes the difference to me in a hotel. I will always stay at the Renaissance when I am in Santiago!
from london
Submitted on 22-05-2016
This is the third time I come. Excellent reception, great attention to details. Imagine, after arriving from London via Miami, a total of 24 h on the road .... My room was ready at 7 am at no extra charge. Good job! Also the 12 floor business restaurant is excellent and Monica does a great job to make sure all is ok, food, coffee, drinks. My overall rating is excellent, I will continue coming.
from Miami, Florida, United States
Submitted on 23-05-2016
I stayed at the Renaissance Santiago Hotel on business on the week of May 16. The minute I walked into the hotel, I could experience the warmth, kind, polite and courteous customer service from the greeter outside of the hotel, to the lobby personnel. The room was very clean, modern, with enough space for a business traveler. Restaurant on -1 Level, superb customer service. The quality of the food was awesome. I would consider coming back to this hotel not only for business but for leisure. Cong... Read more
from Atlanta, Georgia
Submitted on 03-06-2016
Sometimes it is the little things that make a hotel special and that goes for the showers at this hotel. Overhead water fall type with plenty of pressure and easy controls. Great location for this hotel being mere blocks from a great mall. The staff was great and only wish we could have stayed longer.
from Santiago, Chile
Submitted on 04-06-2016
Room excellent, bed excellent, shower excellent, breakfast excellent, hotel Navigators excellents, and our guide - PABLO - was really really excellent. A lot ou knowledge, simpaty and humor. We had a lot of fun. AN extra mirror in the room would be excellent
Submitted on 09-06-2016
Very nice service and great hospitality from the front desk, bar and specially the ladies in the club launch in the 12 floor. Jenny Albornos was a great host and spent a great time explaining the beautiful city of Santiago. The lady in the morning was also very nice. Carlos Ortiz - Remy Cointreau - Miami - Florida
from San Diego, California
Submitted on 26-06-2016
We stayed at the Renaissance Santiago Hotel June 11-17, 2016 and enjoyed every moment. The room, staff, food and overall experience were all top notch. The amount of attention to detail and customer service was above our expectations. The two staff members who stood out the most during our stay were Moises and Alonso. We ate breakfast daily and also a couple of dinners at the hotel restaurant. Both Moises and Alonso made sure we had everything we needed, were extremely personable, and made you f... Read more
from Las Vegas, Nevada
Submitted on 27-06-2016
Spent the weekend in Santiago on a business trip. This was my first stay at Renaissance Santiago. I have nothing but great things to say about the property. Very clean, very comfortable. Dining service and food quality for morning and evening meals was quite nice. Fariella ( I hope I spelled your name correctly) at reception upon checking was very helpful and informative. This property is my new home for business in Santiago.
Submitted on 27-06-2016
The hotel is brand new and common areas are beautiful. It is located in a fancy district full of restaurants and shops. Rooms are modern, good-sized and meticulously clean. The greatest highlight is the hotel's staff: polite, acomodating and attentive, from check-in to check-out. Besides suggesting nice itineraries in Santiago, Concierge Walter Ramos organized a wonderful day-tour and lunch around the Colchagua Valley, providing us with a good guide (Christian) and booking reservations for some ... Read more
from Melbourne, Australia
Submitted on 27-06-2016
From the moment we arrived the staff were excellent. They made us feel very at home and welcomed. They were able to offer many suggestions for where we should visit and eat and were happy to make the reservations for us also. We received free cocktails on arrival at the bar downstairs (a quick way to make a good impression). Buffet breakfast was also included which offered every continental and hot option you could imagine. Including smashed avocado (an Australians breakfast favourite!) The roo... Read more
Submitted on 28-06-2016
My Father and I stayed at the Renaissance in Santiago for a night. The trip was highlighted by the concierge (navigator) who attended to our every whim on extremely short notice. We arrived in the afternoon and immediately they were able to organize a tour for us to the Concho y Torre winery. We hadn't eaten all day, so while we were waiting to be picked up for our tour they brought us some sandwiches and French fries straight from the kitchen for us to take on the bus. The next morning, we we... Read more
from Canberra, Australia
Submitted on 01-07-2016
Well appointed hotel, first tip is if you are getting a taxi from the airport just tell them to go to the Renaissance Hotel.. Don't mention the Marriott part in the title as locals don't seem to know this is a Marriott and chances are you will get dropped at one of the other two Marriott Hotels on the same street. Breakfast was very good and room service if you are travelling alone was also very good. Good free high speed internet, rooms well appointed and overall quality of the hotel was high... Read more
from Piscataway, New Jersey
Submitted on 06-07-2016
Excellent hotel, service was good especially Guido at front desk-very helpful with my questions and request. Extended my checkout time to 3 pm since my flight was at 9 pm. They booked my stop and hop tour and also guide me to places to eat and shop. Very clean room and view was excellent overlooking the Andes mountain. Close to Arauco mall one of the best in South America. Enjoyed my stay and will come back again next summer. Via chile
from Madrid, Spain
Submitted on 07-07-2016
I have to say that the hotel is good. Decoration is modern the room I had was big enough and comfortable. The location is good, well comunicated and in a region crowded wit good restaurants and bars. The only issue was that I arrived to Santiago after a 14 hours flight, it took me 1 hour to arrive to the hotel and when I got there I had to wait another hour because they didn't find my reservation. I showed the voucher I called to my travel agency in Madrid, but it took them 1 hour to find that t... Read more
from Boca Raton, Florida
Submitted on 08-07-2016
When you arrive EVERYONE welcomes you, really. Bellman, reception area staff, managers. Smiling, helpful, ready to go the extra mile offering to have breakfast ready for our family at 5:15am so that we can eat before heading out on an early flight. Melissa made it sound as if it was no big deal. We were so grateful to her and the chef and his staff. Not just toast and coffee but full menu!!!!!! The rooms are very clean and spacious enough to relax; cool decor. The beds/bedding are extr... Read more
Submitted on 08-07-2016
What a great place. Clean, comfortable rooms, exceptional staff, walking distance to a huge mall. Concierge will suggest and arrange sites, exploration, transportation, etc. Small but quaint lounge. Would definitely stay here if visiting.
from Vancouver
Submitted on 10-07-2016
I had an enjoyable 5-night stay in room 815. Location of the hotel in Vitacura was within walking distance to the Parque Arauco Mall. I was very happy with the service of the front desk and staff. They all spoke English and were very helpful. From the airport, it took about 30 minutes non-stop by shuttle to the hotel on a Friday morning. I had booked the shuttle through the Transvip counter while I waited at baggage claim. I had the bed-and-breakfast option. The buffet breakfast start... Read more
from San Antonio, Texas
Submitted on 13-07-2016
From the moment you check in until the moment you leave, you feel welcome at this hotel. 1st rate front desk staff. Friendly house-cleaning staff in the hallways. And personable wait-staff in the two bars and restaurants. There must be some great training going on at this property to have everyone this nice. Clean, well appointed rooms with beds that are to die for. Highly recommended.
from Sydney, Australia
Submitted on 15-07-2016
Pros: - very modern and new - all staff were extremely helpful with amazing attention to detail - the view with breakfast from the level 12 lounge is unbeatable - the use of the luxurious business conference room beside the bar on level -1 was complementary and well serviced - all staff spoke some level of English Cons: - not the cheapest place in town - bed could have been more comfortable Will definitely be staying here on any future business trips to Santiago!
Submitted on 16-07-2016
new hotel a little outside city center (20 minute cab/uber ride) rooms are quiet and have all the newest appointments only negative if you are visiting Santiago is the distance to downtown easily solved by using uber (really reliable and cheap in Santiago)
from Sacramento, CA
Submitted on 17-07-2016
I had the pleasure of staying here with my son while I was traveling for business. With my PLAT PREM status, I was offered a nice suite with views of the city and snow capped mountains. The room was nice and the bathroom was huge. I had lounge access and there was free beer/wine and food throughout the day. Room service was priced well and offered quick service. The staff was VERY friendly and always welcoming you back to the hotel. They always went above and beyond to make your stay enjoy... Read more
from Miami Beach, Florida
Submitted on 23-07-2016
I stayed here at least 4 times when I had to be in Las Condes from November 2015 to May 2016. By far the best hotel in that area. Everything was amazing: the decor, food, staff, service, location. The very best concierges!
Submitted on 24-07-2016
Hotel is very nice, modern, well located (2 blocks away from the premium Parque Arauco Mall) and has a very special/caring staff. Not to talk about my room view of the Cordillera! We were on the 11th floor on a 2 queen bed room (unfortunately for one night only), which was very spacious with modern furniture and a nice bathroom. The hotel has an award-winner restaurant called Catae, with a nice executive menu (lunch only) as an option to the even more sophisticated standard menu. Nice wine list ... Read more
from Miami, Florida, United States
Submitted on 25-07-2016
I took the red eye and arrived very early in the morning. It was way before check and was in no shape for business meetings scheduled for later in the day. The hotel staff arranged for a guest room where I could rest and shower. After my meetings, I return to find I had been upgraded to a wonderful suite! Although it was a short visit, I would both return and recommend to anyone!
from Newport Beach, California
Submitted on 05-08-2016
Wonderful room. Professional service from check in to check out. Food was great, room was nice, bed super comfy. The concierge lounge had wonderful food. Very worth it for the price. In the heart of downtown and the view was terrific. I would highly recommend this hotel to anyone.
from Houston, Texas
Submitted on 08-08-2016
This hotel debuted two years ago and it still looks new. A beautiful hotel near one of Santiago's busiest commercial districts, this hotel is great for anyone visiting Santiago on business or vacation. The service was excellent, the morning breakfast was included and delicious (lots of variety), and staff was responsive and courteous.
Submitted on 11-08-2016
The Renaissance is two years new, located perfectly for business, shopping and night life and looks like a five star resort. My modern loft style room had an amazing view of the Andes. However, it's the friendly, dedicated staff that helps to set the Renaissance apart from a standard hotel. A special thank you to Andrea, Alexis, Gabriella (both of them), Julio, Francisco, Ambrosio and Mitchel. I highly suggest the Renaissance for your next stay in Santiago Chile.
Submitted on 19-08-2016
An absolutely great hotel with a great architecture, the service and hospitality received during our stayed was very charming as well as professional. The room are nice, not to big, but very well decorated and attractive, a good bed and pillows. The bathroom is very comfortable with a great shower. The higher floors has a great view which are very recommendable. the hotel also has parking.
from Sydney, Australia
Submitted on 20-08-2016
I love strongly accented architecture that is matched by reception, ambiance and delivers satisfaction from the go-to. There is no shortage of sky scrapers in this town as evidenced during our descent into the capital with the magnificent, hulking, snow -dusted Andes flanking the glimmering city. It certainly justifies Santiago's claim to hold one of the most impressive backdrops on the globe. The hotel is superbly located for seeing the array of excursion- ops. Reception is speedy and wo... Read more
Submitted on 21-08-2016
Dinner, even if you are not staying here, is well worth it. Hotel restaurants are generally not ambitious, but good hotels, like the Marriott Renaissance in Santiago at least have a high quality international kitchen. The Renaissance in Santiago takes another step, with a very ambitious tasting menu with an optional wine pairing. The service is youthful but extremely competent. The tasting menu is vegetable forward, but not at the expense of adequate protein. The Chilean wines are thoughtfully a... Read more
from London, United Kingdom
Submitted on 22-08-2016
This is an excellent well maintained hotel. All staff are very friendly helpful and speak good English. Wifi is good. Breakfast, which was included in my rate, was good and there is a good range of food on offer. For a hotel, the gym is excellent - with good quality cardio, weights and a trx. Note, however, this is a bit out of the way from the nearest metro station and other than a large mall there is nothing much around the local neighbourhood.
from Keller, Texas, United States
Submitted on 26-08-2016
This is a great hotel for business or pleasure. I have stayed here numerous times for business and the staff is very friendly and accommodating. My coworkers often meet in lobby area for snacks/wine and they bring us plates and napkins with smiles on their faces. The books in the lobby are phenomenal, They have flavored water for their guests, the employees always open doors and have a kind word. They even brought us two heaters (tall, heavy and very chic) when my group went into a room off of t... Read more
from Los Angeles, California
Submitted on 12-09-2016
The rooms were always clean. We had access to the executive lounge and the food (breakfast and dinner) was always great. I loved the palta, the yogurt selection was great, and the wine/brut was awesome! The staff (Monica and Vicente Loyola?-he's the one that studied engineering, wears glasses and normally covers the downstairs lounge/restaurant) were very attentive and their sunny disposition made it an added bonus! Vicente went out of his way all the time to ensure our needs were met. He was f... Read more
from New York City, New York
Submitted on 13-09-2016
We spent a week touring Chile and had originally booked two nights at this hotel, with the rest to book as we go and ended up coming back towards the end of our trip because the staff was beyond amazing. While there, they made reservations to multiple dinners, offered insight on the other places we were traveling to and even gave us mini lessons on Chilean culture and history. We absolutely loved the hospitality, knowledge, warmth and their willingness to help with anything and everything we ask... Read more
Submitted on 13-09-2016
We were in Chile for 8 days and were booked to stay at the Renaissance the first two nights. We ended up booking another 4 nights because of the amazing experience we had. The staff was extremely helpful and polite. They helped guide us around the city as well as the wine regions around Santiago. They also reserved multiple dinners for us and made sure we were taken care of. The location is also great! This is our first choice in hotels in Santiago.
from Dallas, Georgia
Submitted on 16-09-2016
Before I typed the review, I checked how many hotel nights I've stayed at various Marriott's is year....180+. This, by far, has been the nicest complete package. From check in, to the room upgrade, the the hotel staff, I just can't say enough nice things. Room 1510 is a must!!! It's huge and the tub overlooking the city was incredible. The bathroom was the size of a room if I was in New York and the living room had a couch that was excellent for a nap! The interior of the entire building... Read more
from Miami Beach, Florida
Submitted on 16-09-2016
'm trying to think of words to summarize my feelings of this hotel, but can't quite seem to describe it one word! So here goes, amazing, friendly, stylish, comfortable, clean, and personable! That should sum it up! Everyone here at this hotel has a true spirit to serve, and is most helpful and friendly. Especially David the Concierge! The Club lounge is well located and offers great options! The attendant that worked breakfast even got me scrambled eggs!!!!! How sweet of him! The fitness c... Read more
Submitted on 19-09-2016
Excellent! The staff is very helpful, alway make you feel very welcome! Rooms are modern and spacious with very nice clean modern bathroom! The restaurant downstairs serves a great lunch buffet with plenty to choose from and the bar adjacent is very nice too. Small pool but very nice gym and sauna. Close to many restaurants at the luxury mall across the highway.
from Austin, Texas
Submitted on 21-09-2016
The hotel was an experience of luxury and amazing service. My husband had reserved a junior suite for my birthday. It was lovely with a veiw of the Andes. Sadly there was major road work going on in front of the hotel, but I could not hear any of the noise, in fact it was one of the quietist rooms I have experienced. Everyone greeted me and wished me a happy birthday. It was very special. The restaurant was one of the best we experienced on our entire trip.
from Rotorua
Submitted on 27-09-2016
Excellent hotel - we arrived very late due to an airline re schedule with no connection. Our 1 night stay was amazing - fantastic front desk service, room service and very comfortable room and an excellent breakfast buffet - shame we did not stay longer cannot fault this hotel
from Edinburgh, United Kingdom
Submitted on 01-10-2016
This hotel is very good and that wont be a surprise to anyone because is the Renaissance standard. On the other hand what was totally first class was the service by the lobby team - of course all the politeness and diligence you expect for a hotel of this category, but they add the small details that are not in the book. I went for a run along Americo Vespucio and when i got back as soon as i step in the door, the young gentleman greeting me asked me if i wanted a bottle of water..., first time ... Read more
from London, United Kingdom
Submitted on 02-10-2016
From the minute you pull up in front of the hotel, you are treated royally. The atmosphere is warm and friendly yet still respectful. Rooms were stylish and spacious and my only complaint was that I was totally unable to switch off the air-con. Or rather, to make it stay off. I switched it off a hundred times but it would switch itself back on again a few minutes later. Seems to be a South American thing though because I had the same problem in Sao Paulo and Buenos Aires? Restaurant was very g... Read more
from Columbus, Ohio
Submitted on 06-10-2016
We held two training events in the hotel - one in May and the latest in September. The hotel is very clean and rooms are very comfortable. The meeting space meet our needs perfectly as we had approximately 30 attendees. The food and coffee service was very good and the event staff is outstanding and very helpful. The front desk and concierge bent over backwards to make sure we had everything we needed. It is a first class hotel with superb customer service.
from Weston, Florida
Submitted on 06-10-2016
This is the best hotel in Santiago for a business trip, the service is excellent, the people tret you like theu know you.. The food is very good and the chef has some amazing dishes... The area is safe and with a few places to eat and a mall 2 blocks from the hotel
Submitted on 06-10-2016
Everything about this hotel was amazing. The staff was very friendly and accommodating; they made us feel like home. Breakfast buffet was plentiful and tasteful. The room was clean, comfortable and cozy. The only thing is that it's about a 20 minute walk to the closest metro station, and it's outside the center of Santiago. Nevertheless, this is the high end part of the city so everything is pretty nice around the hotel.
Submitted on 10-10-2016
I can't say enough good things about the staff at this hotel and the facilities. Every person, whether they spoke English or not, made sure my family and I had everything we needed. Ambrosio was especially helpful and a pleasure to see every day. Spa was excellent as was the gym and onsite parking. We liked it so much that we changed our reservation at another hotel later in the week so we could enjoy the warmth and hospitality of the team of staff at the Renaissance. You won't be disappointed ... Read more
from Houston, Texas
Submitted on 11-10-2016
I very much enjoyed the hotel and the service was outstanding until I did not receive my wake up call on the final day at 530am. My policy is a mandatory 1 point demerit for such an oversight even though I always have a backup and woke myself. This is something hotels should just not miss. The location is also difficult because of construction in the area and traffic to and from the downtown area is heavy during the week. The club lounge was good but breakfast was always late. They say it open... Read more
Submitted on 19-10-2016
As an airline pilot for 25 years, I have traveled to many countries, experienced my fair share of accommodations and lived the good, the bad and the ugly. The Renaissance Santiago exemplifies the best of many categories, but unquestionably the category that stands out above the rest is the PEOPLE... from the door staff that greets you, to the front desk staff that accommodates you, to the bar and restaurant staff that serves you(and everyone in between), the quality is far and above the grade I'... Read more
from Stanley, Falkland Islands
Submitted on 23-10-2016
Staff were all wonderful and helpful, loved the rain shower and very comfortable bed with high quality linen and duvet, also very quiet, no traffic noises. Really enjoyed our stay, decor throughout hotel is great, huge section of wood as table in bar is pretty funky. Bit cool for a dip in the pool, but looked smooth!
from Dubai, United Arab Emirates
Submitted on 26-10-2016
Despite a mishap on airport pickup (in fact tried to call various times without anyone picking the line) and the stress related to the transfer (40 minutes late) with me and separately with my colleague, the staff tried their best to correct the mistake by offering freebies and apologizing profusely - So the start was bumpy but went better as I stayed for 5 nights The restaurant staff is top notch with fantastic food and selection at the restaurant Room was comfortable overall - No frills but ... Read more
from Miami, United States
Submitted on 01-11-2016
RENAISSANCE HOTEL in Santiago Chile is outstanding From the moment you enter the Front Desk Staff including the Manager , the Supervisor Guido and all other personnel go out of their way to ensure you have a great experience. It is always "What more can we do or Can we help you with anything" The very modern rooms are spotless and if requested have Great views of the mountains. Comfortable bedding with turn down service. The Upscale Hotel restaurant Catae is a find for Foodies. Innov... Read more
from Wilmington, Delaware
Submitted on 05-11-2016
This was our third visit to Santiago and our third ( and longest--two week) stay at the Renaissance. I can't say enough about the warmth, helpfulness and efficiency of the people of the Renaissance. Every interaction was positive, from the warm welcome to our daily needs to our farewell. The facility is in outstanding condition, clean, comfortable, up to date. The designers thought of everything, including electric sockets that accommodate US electronics. But it's the people who make the Rena... Read more
Submitted on 10-11-2016
I have visited the Renaissance Hotel in Santiago several times and each time my stay is five stars. Great hotel, great location, and even greater staff. They r polite, courteous, and always receptive to guest's needs. The gym staff is very knowledgable and Camila was exceptionally thorough in explaining to me the use of the machines and the equipment. It is clear that the Rennaissance values their customers and their mission is reflected in their staff. Well done..
from Lafayette, Colorado
Submitted on 13-11-2016
After being in Rio for the Olympics, we ventured on to Chile and wanted to be in a hotel that we knew would spoil us. The Renaissance Santiago did not disappoint!! From our initial step in, the staff/concierge took care of us right away. Our room was on the 14th floor with an amazing view. The room was quiet, with a king bed and the bathroom had excellent counter and shower space. The executive lounge was offered to us 24/7. Great choice of breakfast every day with a great view! It also al... Read more
Submitted on 15-11-2016
We went because a family wedding at the hotel. It is expensive and quality is not as one could expected. Others hotels offer much better quality with less cost, so there is no point to pay more. Bath with air extractor out of order, door man never open the door for you, no assistant for luggage. Failry good breakfast. There is NO free parking available for guest. Is you really want a 5 star, go strait to Hyatt Regency, Sheraton San Cristobal, Ritz or even Kennedy. It is a huge difference to have... Read more
from Toronto, Canada
Submitted on 21-11-2016
On our recent vacation to Chile, we had the pleasure of staying at the Renaissance Santiago. Our stay could not have been better! From Arrival, to Check-in, Our Rooms, Restaurants, and Pool were all perfect. I want to commend Walter, Sebastian, & Diego who were absolutely outstanding and made our stay once of the best stays we have ever had in any hotel around the world. My wife and I have traveled to over 52 Countries and stayed in many places and the Renaissance Santiago will always be one of ... Read more
Submitted on 26-11-2016
We stayed at the hotel for a conference and a few days extra just for fun. The hotel had so many things to offer! The bars were fantastic and so was the service. We would definitely recommend this hotel and I would stay there again!
Submitted on 28-11-2016
My wife attended a multi-day conference held at the hotel. The Renaissance Hotels are owned by Marriott and because I have Gold Elite status, we stayed there as well. This hotel is one of the nicest hotels I have had the privilege of staying. The service was absolutely over the top, genuine and perhaps the best I have had anywhere. The service staff are called â??Navigatorsâ?? and could not have been more attentive and caring. They helped numerous times with my many requests and were always cour... Read more
from Austin, Texas
Submitted on 04-12-2016
I have stayed at this hotel numerous times. From the front desk, to the rooms and amenities, to the restauarant and bars, everyone here is outstanding! I especially appreciate the help of the Concierge, Walter, for his many recommendations for dinner around the city. At the top of my list thought is the lead bartender downstairs, Chris, who knows me by name and offers "my usual" each time I'm there. He is a friendly, knowledgeable barkeep and the place just hums with him at the helm. Also M... Read more
Submitted on 04-12-2016
All the staff go out of there way to make my stay a pleasant one. A special thanks to Chris and Gabby for making me feel always at home. It's always a pleasure to dine or visit withe the bar staff. Housekeeping takes care of you needs fast and courteously. My only wish is that the hotel taxis would be a bit cheaper or better transportation to the Metro.