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Hotel Ismael 312

Ambilobe, Madagascar (AMB)

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Based on 553 reviews
Room & Rates

Standard Double Room

  • One Double Bed
  • Two Single Beds
This room is Non-Smoking.

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Superior Double Room

  • One Double Bed
  • Two Single Beds
Conveniences include air conditioning. This room is Non-Smoking.

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Junior Suite

  • One Double Bed
Conveniences include air conditioning. This room is Non-Smoking.

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Hotel Ismael 312
Ismael Valdes Vergara 312, Santiago, Chile
  • 24-Hour Front Desk
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Lounge/Bar
  • Medical Services
  • Outdoor Seasonal Pool
  • Security Guard
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 553 reviews
from Santiago, Chile
Submitted on 26-05-2016
The search is over ‚?? I‚??ve finally found my Santiago hotel. Up to this point, my favorite South American city has been lacking a go-to hotel. From Las Condes to Providencia to center city, each hotel has been missing something. Enter Hotel Ismael 312 which brings class, value, and location under one roof.' One block from the Metro station, the hotel is ultra-convenient to just about everything. The hotel sits amongst a block of apartments just off one of Santiago‚??s finest parks. The f... Read more
Submitted on 27-05-2016
I just spent the last weekend at this hotel. It has handsome modernistic decor with some very interesting art on the walls. In particular the 9 story mural opposite the elevator. there is a small roof top pool and patio. Great location; everything of interest is in easy walking distance. The staff was very welcoming and helpful and spoke good English. We arrived early Saturday and were given our room early. This was greatly appreciated because we had been traveling overnight and gave us an oppor... Read more
from Wgtn, NZ
Submitted on 27-05-2016
In this small cosmopolitan hotel. Friendly, helpful and English speaking. We had a room on the Main Street not facing the park which with hindsight could have been changed but as we were out and about and had only 2 nights here was not a game changer. The bathroom with attractive frosted glass was well planned, the toiletries more than adequate and the bed was comfortable. There was a dead rose which did not get any livelier in a vase on the desk but we would certainly return if the need arose. ... Read more
from Masterton, New Zealand
Submitted on 27-05-2016
Stayed here for 2 nights. Could not fault the friendly and inviting staff. All day lunch was a nice touch, altho finding out that what was on the menu was not necessarily available was not so great. We had a 6th floor room on the side of the road which is busy and noisy so a park side room would be preferable especially if you are, like me, a country girl unused to city noises and an exceptionally light sleeper. The food was good (not fantastic) and the coffee passable for a coffee snob like me.... Read more
Submitted on 29-05-2016
Firstly a big thank you to Claudia Ramos Reservation Agent at the hotel for kindly upgrading us to a Park King room with lovely views of Forestal Parque, San Cristobal Hill and mountains. Secondly our appreciation to the young and enthusiastic staff whose boundless spirit and high energy levels as well as hard work is admirable. Francisca, Javiera, Joaan , Rodolfo @Reception; Etalca, Juan, Maurisio, Silvana, Hermosilla, Sanchez on 7 am to 10 pm breakfast duty. Yes breakfast till 10pm!! Locatio... Read more
from Colleyville, Texas
Submitted on 09-06-2016
We can't say enough about the wonderful staff! Everyone was so helpful and fun. They were accommodating to our every need. The corner rooms, garden side are lovely with amazing views of the Andes. There was water damage in the rooms from the design of the showers. It was noticeable but did not take away from our stay.
from San Angelo, Texas
Submitted on 12-06-2016
We recently stayed at the Hotel Ismael 312 with our 3-year-old daughter. The location of the hotel is perfect (it's across from a park with a couple of art museums and a playground, and not too far from a metro stop), the staff was helpful, friendly, and courteous, and the room was modern and clean. As other reviewers have mentioned, the bathrooms don't lock and are only separated from the room by frosted glass. While these features don't make the hotel ideal for family travel, it is the perfect... Read more
from Houston, Texas
Submitted on 14-06-2016
My husband and I were thrilled with our choice of Ismael 312 for our five nights in Chile. It's a first-class boutique hotel -- great location, elegant design, friendly and helpful staff, exemplary service, good breakfast. We loved walking to restaurants and shops in the lively nearby neighborhoods or taking excursions to sites throughout Santiago on foot or via the subway and then coming home to our comfortable room overlooking the beautiful park and Cerro San Christobal. The staff helped us ma... Read more
Submitted on 20-06-2016
The hotel staff were really nice during my stay. However, the invoice and receipt they gave me had mistakes on dates of my stay. I sent 4 e-mails - I was so appalled by their response - they said that they charged correct amount, and did not take responsibility on their mistake on details in my invoice. If this didn't happen, I would have given them 5 stars review. However, if they cannot produce correct invoice, that's a big fail.
from Tallahassee, Florida
Submitted on 22-06-2016
This was one of my favorite hotels ever. The location was central; it was super comfortable and beautiful; the breakfasts were delicious; and the manager, Jose, was so pleasant. Our flight left at 7 pm, but he let us stay in our room until it was time to go to the airport. He also gave us a great restaurant tip of Bocanariz, a great wine bar near the hotel. The staff was so friendly and helpful, too. This is what a hotel should be! I can't wait to stay there again. We had a park view, which I wo... Read more
from Decatur, Georgia
Submitted on 24-06-2016
Booked a Park King standard room with the "Lost in Lasterria" package, which included a bottle of sparkling wine upon arrival, breakfast, 4pm late checkout and lunch or dinner for two at Quitral restaurant (which is located a few blocks down the street). The hotel is located in a great, very central location to the major tourist attractions and the metro. The design is sleek and modern, which we thought was very attractive. While the room itself was a bit small, it was perfect for what we neede... Read more
from Glasgow, United Kingdom
Submitted on 12-07-2016
We stayed here for 4 nights at the start of our Chile tour and could not have chosen a better hotel. Close to a lovely park and to Lastarria nightlife. Room overlooking park was fab. All day coffee/tea was well appreciated. Lovely friendly staff. Would recommend
from Netanya, Israel
Submitted on 15-07-2016
Hotel looks new, and is located in a great place. many good bars and restaurants within short distance walking. close to public transportation tough I liked using UBER on the city, felt more safe for me. stayed there for 11 nights,rooms are very spacious and housekeeping is good. the bed is perfect. hotel staff was amazing-all of them very nice and smiling Mauricio from the bar was sort of tourist guide, gave many good advices on things to do in the city always smiling and with lots of patien... Read more
Submitted on 10-08-2016
I stayed a month in hotel Ismael 312 through july/August. The staff was really nice and always ready to help. The shower is great and the room is nice. The location is the best since many good restaurants are at walking distance. If you enjoy the Chilean night life bellavista is just around the corner. I think staying in this part of town is a lot more fun than staying in las condes. I would highly recommend this hotel to everyone visiting Santiago.
from Amsterdam, The Netherlands
Submitted on 10-08-2016
We stayed with a group of 16 people in Hotel Ismael for four weeks and we all had a great time, we were all really feeling at home. The location of the hotel is very good, directly next to the park and a lot of restaurants and bars within five minutes walking, just as a metro station. We could work in the hotel whenever we wanted without a problem, there is a lot of space on the -1 and 1 floor. The rooms are good, beds really nice, just like the shower! The best thing about this hotel is that... Read more
from San Diego
Submitted on 11-08-2016
Stayed here for three nights in August 2016. Excellent location in Barrio Lastarria, which has many restaurants and coffee shops only a short walk away. Also, metro stops are close by. I used the Universidad Catolica stop on the Line # 1 (Red Line) to go wine tasting, visit Sky Costanera and also transfer to/from the airport. To get to the airport take the metro to Pajaritos stop and then switch to an airport bus. Although the hotel would gladly arrange a private transfer too. The hotel wa... Read more
from Cape Town
Submitted on 14-08-2016
We had a fantastic stay at the Ismael 312. We booked a park view room and were very happy with it. We loved the contemporary decor and attention to detail everywhere in the hotel. The manageress and staff were all friendly and very helpful. We will be back.
from Yallambie
Submitted on 26-08-2016
The facilities of the hotel are good, not 5 star, but it is the surroundings that make it worth recommending. The room has everything required including a balcony overlooking a park. The breakfast bar is different to the normal buffet at similar hotels - far more personalised. [Not sure if it would work with peak demand]. The adjacent park stretches for many kilometres and provides good walking paths. The main attraction for us was the vibrant distract adjoining the hotel. Lastarria provides a g... Read more
Submitted on 27-08-2016
This is a great hotel! The staff is super friendly, at arrival you get a warm welcome. The rooms are really comfortable with big showers and good beds. The location of the hotel is perfect as it is located at a beautiful park and in a nice neighboorhood. I can absolutely recommend this hotel when you are visiting Santiago!
Submitted on 29-08-2016
My husband and I stayed here on either end of a ski trip and thoroughly enjoyed the hotel. The desk staff spoke good English which we appreciated because our Spanish isn't great. The room was very clean and comfortable and breakfasts were generous and tasty. We were able to easily walk to many sights we wanted to see (art museums, San Cristobal Hill/Santiago Zoo) and it was also very convenient to services we needed (ATM, grocery store, pharmacy, Chilean Rent A Car). The staff members were s... Read more
from Oklahoma City, Oklahoma
Submitted on 05-09-2016
This was my second time visiting Santiago and staying at the Hotel Ismael 312 made this trip so much better than my first! I got a great deal for this hotel on TripAdvisor and stayed here for two nights. I had been on a red-eye flight and arrived at the hotel at 9:00 am. I was expecting to just drop my bags off and go wander around for a few hours until my room was ready, but they actually already had it ready to go and let me check in at 9:00 for no additional charge! At check-in, they brou... Read more
from Ottawa, Canada
Submitted on 05-09-2016
A superb small boutique hotel in an excellent park side location close to walking tours, mercado and many other must sees in Santiago. The beds, pillows, sheets and comforter were super comfortable. Had great sleeps. Free breakfast had many choices - eggs made to order, yogurt, fresh fruit, granola and more. Top knotch service all around. Only negative was the car service they arranged for us from airport and later that night to take us to a restaurant. The driver tried to overcharge us every ch... Read more
from Israel
Submitted on 11-09-2016
arrived for a family visit and stayed in the hotel for two weeks. it is plenty of time to notice bad things as wll, but there weren't any. the staff was kind and very helpful. they helped us in the search for a lost suitcase , recomended places etc. we got a room overlooking the park. breakfast is included. you can eat it any time of the day, and you can choose you whatever you want from the menu. the hotel is in a great place, in a -.walking distance from all the main places- museums, mark... Read more
from Chile
Submitted on 23-09-2016
My stayed at Hotel Ismael 312 was excellent. The room was nice and clean , the personnel at the hotel was very helpful to all our needs.We were at walking distance to important places of Santiago. I recommend the hotel 100% if coming to Chile as this was my first time in this country I was very happy with my experience in here.
Submitted on 24-09-2016
I first stayed at this hotel last March during a work trip to Santiago, and have now been back four additional times, both for work and vacation when my 80+ year old parents from New York visited. Everyone in my family loved the hotel. The location is excellent -- near the park, lively street life, good restaurants, museums. The views from the room are nice, especially if you have a room that faces the park. The breakfast is lovely, with lots of options and excellent coffee. The staff are fr... Read more
Submitted on 04-10-2016
Fantastic hotel, we turned up early after a nighttime flight and the 1st thing offered by the receptionist was a cup of coffee. The room was lovely, clean, great shower, and a bed so comfy it was hard to get out to go sight seeing. Great wifi (which everyone wants to know) great location.
Submitted on 10-10-2016
Lovely hotel in a wonderful location. We had a view of the park across the street which was great. Front deck was helpful and welcoming. Room was on the small side but nicely decorated. The bathroom was well stocked and the robe was a nice touch. We would highly recommend this hotel.
Submitted on 11-10-2016
A 44 room boutique hotel that offers cosy atmosphere, large room, great customer service and excellent breakfast. You can have your breakfast anytime of day and not restricted to certain hours like other hotels. You can have fruits and snack anytime you want. When the kitchen is opened, they will make you coffee when you want. It's in a good location, opposite a park. A great place to stay.
from Boston, Massachusetts
Submitted on 17-10-2016
We absolutely loved our stay at this hotel. The rooms were clean, the food was great, and the service was exceptional. Rooms: The rooms are very clean, which is a priority for me. Not very spacious, but enough room for the 2 of us to be comfortable. There is water provided daily in the rooms for free. There are also other beverages and sparkling water in the room but I believe there is a charge for these. Food: Breakfast was included in our nightly rate and was excellent. You order from the ... Read more
from Edinburgh, United Kingdom
Submitted on 22-10-2016
We stayed for 3 nights, booked based on the excellent TA reviews which we fully agree with. The location is good for walking to all districts and restaurants, the rooms clean and comfortable, the breakfast excellent and all the staff give both good and friendly service. Like other reviewers we arrived before 10am and it was so good to be welcomed with coffee by Jose, the manager, and our room key as our room was ready. Thank you - we would recommend Ismael 312 Hotel.
from Miami, Florida
Submitted on 25-10-2016
One of the best experiences we ever had. We enjoyed every single day at this hotel. The location is great, close to main attractions in downtown, to subway stations, walking distance to Bellavista, cerro santa Lucia, Larrastia etc, I would suggest they add a gym to the hotel, no matter if it is tiny. The staff offers an excellent service, they are always focused on customers¬īneeds. We want to thank Rodolfo Sanchez (Front Office Manager) for his excellent service, the reception staff were always... Read more
from Ottawa, Canada
Submitted on 28-10-2016
After spending a couple of weeks in more rural areas in Chile and Peru, this hotel was like an oasis. Modern, artsy and in a fun hipster neighbourhood. The bedding, towels, toiletries, etc. were high quality. Two free bottles of water were provided everyday (water in Santiago is apparently safe but high in minerals, which may cause problems for some people). WiFi was solid. As mentioned before, the neighbourhood is a lot of fun to explore and try out the different food options. The hotel is also... Read more
Submitted on 30-10-2016
Nice hotel in a great location. Staff are very friendly and helpful. Rooms are small but more than adequate. the hotel is close to both Lastarria and Bella Vista. Lastarria has great coffee shops and up market restaurant whereas Bella Vista has much more reasonably prices restaurants.
from Aberdeen, United Kingdom
Submitted on 01-11-2016
Stayed here for 2 nights at the beginning of our trip to South America. We received a friendly welcome and were very glad to be able to get in to a room as we'd flown overnight. Rooms are comfy and the communal areas are nice too. We had a room at the back so there was a bit of noise from the traffic but it didn't bother us at night. Point off because the shower sprayed out a bit so the floor ended up quite wet and we were a bit confused about what to do at breakfast on the first morning . Would... Read more
from Plano, Texas
Submitted on 02-11-2016
The location of this hotel is really convenient if you want to be around some of the most important historical sites in Santiago. The rooms are small and no parking is provided by the hotel. Breakfast experience was in general very good, but when more than 20 or so guests are to have breakfast at the same time, the staff can't handle it. Pool was also not available due to remodeling.
from Sydney, Australia
Submitted on 03-11-2016
This hotel is pretty much within walking distance of everything. We did venture out on a private tour of Santiago but ended up walking the streets around the hotel. The hotel was very quiet and comfortable. It had some quirkiness about it with its glass walled bathroom and Juliet balconies. The hotel is located in a safe part of town (actually I think Santiago is a pretty safe town overall) and there are some cheap eats nearby. The hotel gave us some directions on good places to eat and d... Read more
Submitted on 11-11-2016
Had an amazing time at this beautiful hotel in Santiago! Brilliant tour around the city and the Casablanca Valley/Valparaiso with my new friend and guide, Bryan. He made my stay so brilliant! Also loved the friendly staff, yummy breakfasts and helpful service. Definitely recommend staying here! What are you waiting for??
from New York City, New York
Submitted on 15-11-2016
I got to the hotel and they said they had no space although I already paid for it and reserved in advance, they said the only solution they had for me was to send me to a hotel a 35 minute walk/ 15 minute cab ride away. Not even in the same neighborhood. I didn't even get to pick the hotel, it was a fait accompli. And I got in at 1010 so I ended up in a totally different neighborhood that I didn't want to be in, in a hotel I didn't want to stay in. This hotel is a scam.
from Nebraska
Submitted on 16-11-2016
Very helpful front desk (no matter who was working), excellent breakfast (even a very early morning sendoff when leaving Santiago), stored our luggage for a few days while we were traveling outside Santiago, close to several very good restaurants (CHPE Libre was our favorite), close to inexpensive shopping, 10-15 minute taxi ride to huge shopping area and Sky Costera ..... fabulous views of the city. The hotel is small but very nice room, view of the park across the street, comfortable, very goo... Read more
from London, United Kingdom
Submitted on 18-11-2016
The reception staff were very helpful and the rooms well equipped and clean, with useful products and services for the business traveller. The room was a little noisy due to traffic on the street, but otherwise quiet and the bed was particularly comfortable. Nice shower as well. My colleague and I found the complimentary breakfast a little limited but overall a comfortable 7 night stay for business in Santiago.
from Victorville, California
Submitted on 18-11-2016
Great bedding, continental breakfast, great location, easy assess and Javiera and Francisca are wonderful. Request park side, hop on/off close and recommended, Patio Bellavista has variety of dining and shopping in walking distance, Uber friendly, would definitely stay there again!
Submitted on 19-11-2016
We were placed in a room on the road side opposite the park side, and the noise was noticeable on arrival. We considered asking for a different room, but decided that we were tired enough to sleep through anything. This was an enormous mistake. Between the buses, cars blaring music, and drunken people yelling in the street, it truly felt as if we were trying to sleep on the sidewalk. The sliding glass door is completely uninsulated and we were more tired the next day than when we arrived. Having... Read more
from North Yorkshire
Submitted on 21-11-2016
Delightful hotel. Quirkycdecor, Lovely breakfast served all day. Great location in Bellavista, lots of restaurants close by. Staff & extremely helpful & always smiling. Rooms are reasonable size & really comfy beds. A sheer delight.
from London, United Kingdom
Submitted on 21-11-2016
The location of this hotel is perfect to reach all areas of Santiago. Received a warm welcome after an overnight flight from the UK, tea provided as room wasn't ready but we didn't expect it to be. The choice of anything from the café menu was great as was the fast service. All of the staff were wonderful, everything was with a smile but a special mention must go to Joaquin, he went above and beyond to look after us. Thank you for such a great start to our trip to South America.
Submitted on 22-11-2016
Very good h√ītel, large room, very clean, excellent localisation near park and very good restaurant. Breakfast really appreciated. Employees very helpfull. We will certainly go back! We recommand it for dure.
from New York City, New York
Submitted on 22-11-2016
I've never felt compelled to write a hotel review because until Ismael 312, my experience has been largely positive. But in this particular case, there is a huge disconnect between how Ismael positions itself and what the reality is, thus meriting honest feedback available to fellow travelers. I originally chose it because of the location and you can't take it away from this hotel: it's in trendy Lastarria, which offers easy access to nice restaurants, museums, etc. Yet, the location advantage ... Read more
Submitted on 26-11-2016
The hotel is very centrally located across from a park in a safe and touristy area of Santiago. Many great restaurants are nearby. The hotel is modern and clean with great service. The hotel is approx a $10 us taxi ride from the bus station from Valiparaiso and $30 us taxi ride to the airport.
from New York City, New York
Submitted on 26-11-2016
We stayed 2 nights. We stayed in a suite, overlooking the park. The check-in was pleasant, and our room was available even though we arrived quite early from New York (which was really very nice). Our room was very pleasant and quiet at night. We stayed during the weekend so the park is very animated during the day but is quiet at night. One can walk to almost all the main tourist sites. The breakfast was included in our rate and was very good. The staff at the bar was very nice and help... Read more
from sydney
Submitted on 27-11-2016
This great little boutique hotel is a wonderful place to stay in Santiago, it is surrounded by wonderful eating places has a pretty park across the road.The rooms are spacious,the beds are comfy and the bathrooms terrific.We enjoyed a wonderful breakfast that you can have any time of day,how is that for flexibility?
from Orlando
Submitted on 28-11-2016
Great find! This hotel is centrally located and very near sights and restaurants. The look and feel of the hotel are contemporary and staff were all amazingly helpful. Our room had a small balcony, which was nice. The bed was large and comfy. I really liked the vinyl floors in the room and the watermark tree limb designs on the walls and glass dividing the room from the bathroom. Breakfast is included and provided in the coffee shop. They will cook eggs to order and had the closest thing to the ... Read more
from Houston, Texas
Submitted on 29-11-2016
Great location and friendly staff. Francesca was very helpful to us as we had to wait a while for the room to be ready. Those trying to check in early may want to take a note of this and plan some activities in advance. The breakfast is plentiful and service is quick. Location is close to a few metro stations and restaurants. The park is great and room overlooking the park are also quieter than the street side.
Submitted on 30-11-2016
This was a very nice hotel in a great location. We criss-crossed Santiago every which way and still wouldn't pick a different neighborhood. The Lastarria area was super cool. It was great walking out to Parque Forestal each morning and always something to see there in the evenings too. Rooms were nice and the complimentary breakfast each day was really good (think you want to be at least 3rd floor or above for better windows). We never once felt unsafe in the area near the hotel, including at n... Read more