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Shangri-La Hotel, Vancouver

Vancouver, BC, Canada (YVR)

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Based on 1416 reviews
Room & Rates
Superior Room, 1 King Bed

Superior Room, 1 King Bed

1 king bed
400-sq-foot (37-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

2 double beds
450-sq-foot (42-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
540-sq-foot (50-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Deluxe Twin Room

Deluxe Twin Room

2 double beds
625-sq-foot (58-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Room, 1 King Bed, Balcony

Executive Room, 1 King Bed, Balcony

1 king bed
580-sq-foot (54-sq-meter) room, balcony with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

1 king bed
565-sq-foot (52-sq-meter) room with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 king bed
695-sq-foot (65-sq-meter) room, balcony with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

1 king bed
825-sq-foot (77-sq-meter) room, balcony with city views

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, flat-screen TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Shangri-La Hotel, Vancouver
1128 West Georgia Street, Vancouver, BC Canada V6E0A8

Rooms
Make yourself at home in one of the 119 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, and flat-screen televisions with premium TV channels provide entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Dining
Enjoy a meal at a restaurant or in a coffee shop/cafť. Or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. A shuttle from the airport to the hotel is provided for a surcharge (available on request).

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CAD 135.00 per vehicle
  • Valet parking fee: CAD 35 per night
  • Pet fee: CAD 50 per accommodation, per stay
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Free Local Calls
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Lounge/Bar
  • Outdoor Pool
  • Sauna
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1416 reviews
from Vancouver, BC
Submitted on 24-05-2016
From the moment we arrived to the moment we drove away, we were treated like royalty! Having advised them in advance that we were staying there for a wedding anniversary, we were escorted to our room, where snacks and a decadent dessert were waiting for us, along with 2 complimentary glasses of bubbly. The room was gorgeous, with every amenity you could want. Our room had 2 balconies, one from the living room, and one from the bathroom. The bathroom was huge, all marble, with a soaker tub an... Read more
from California
Submitted on 24-05-2016
For me, the hallmark of a luxury hotel is that everything becomes effortless when you walk through the door. Shangri-la Vancouver failed the test. The thing that really got me were the in room systems- lights, HVAC and shower- none of the controls were intuitive or straight-forward. If ever a hotel room required a bellman‚??s orientation, this is it. However, no help was offered or given. There is an elaborate lighting system in the ceiling of the room with lamps aimed to light various surf... Read more
from
Submitted on 25-05-2016
This hotel let me down. I booked 3 rooms for a trip to Vancouver to see Paul Simon for the weekend via my corporate travel agent. The day before I left the hotel phoned and told me they couldn't allow me to reserve the 3 rooms at the corporate rate, they could offer the extra 2 rooms at the current rate which was 3 times the cost. It seemed clear to me that the rooms I had booked were requested by someone willing to pay the full rate so I was pushed out. I don't have any issues with the po... Read more
from London, United Kingdom
Submitted on 26-05-2016
I had one amazing stay in Shangri-La Vancouver. It is a beautifully designed hotel (loved the oriental theme!), with lovely rooms, superbly comfortable bad, sparkly-clean bathroom with L‚??Occitane toiletries and friendly staff. OMG, and the Chi Spa ‚?? is amazing! I just wish I had time to also check out the swimming pool! Okay, let me be a bit critical here‚?¶ The breakfast was not so amazing (there is no buffet, just a la carte option), but I preferred it to, say, the Four Seasons Vancouver... Read more
from
Submitted on 27-05-2016
This is our second time staying at the Shangri-La, Vancouver and it certainly gets better with each visit. As soon as you are in the system, it is like they are telepathically connected to you, and greet you by name where ever you are. We stayed in a small suite with a nice living room area, large bathroom, and an extremely comfortable bed with 3 sets of pillows, each with a different firmness. A very sweet, handwritten note, waited for us along with a small snack try. The pool area is unique in... Read more
from
Submitted on 03-06-2016
My husband and I have been coming to The Shangri-La for over a year as we travel to Vancouver monthly. We keep coming back because from the moment we walk in, we are made to feel at home. The service is impeccable every visit and in all departments. We would like to mention especially the breakfast crew at Market Restaurant, each morning, we are treated with warm greetings, wonderful smiles and excellent service- from our hostess Ara who always asks about our sleeps, to our servers- Vana, Natha... Read more
from harrisburg, pa
Submitted on 03-06-2016
My wife and I stayed for 4 nights in late May. We were in a one bedroom suite which was very spacious and well appointed. Very clean, good furnishings, comfortable bed and plenty of space. Not much of a view and compared to other Shangri la properties we've stayed at, the bathroom was not extremely large. The hotel is within walking distance of all the downtown Vancouver malls, dining locations and high end shopping. It's about 15-20 minutes moderate walk from Gastown and Chinatown. The cru... Read more
from Washington, District of Columbia, District of Columbia, United States
Submitted on 06-06-2016
Great room and very pleasant staff made this an excellent stay for my wife and I. Very convenient donwtown location near restaurants and waterfront. The delux room was very large with modern decor, wood paneling and high tech lighting. Highly recommended.
from Orlando, Florida
Submitted on 07-06-2016
We checked into a suite for our honeymoon for 2 nights and the building next to the hotel was having repairs done. The noise was so loud that it was vibrating the floor of the room. I went down and spoke to front desk staff and they said the hotel was completely full and nothing they could do. 5 min later after returning to my room, I received a call from Sherry (Front Desk Manager). She was very apologetic and stated that she could not move us the first night as the hotel was full, but the ... Read more
from London
Submitted on 08-06-2016
We stayed one night prior to a cruise and were very happy with the hotel. The welcome was warm and friendly check in was quick and the room was lovely. Large room with an lounge area, a fabulous bathroom with soft fluffy towels and a great shower. The breakfast was superb with good service and delicious food. We returned to the hotel for one night post cruise and were upgraded to an executive suite which had a separate lounge with a door to the bedroom. I would highly recommend this hotel if you... Read more
from Preston, United Kingdom
Submitted on 21-06-2016
The hotel rooms are superb and the bed is sumptuous. We arrived it the hotel after an Alaskan cruise.It was a great decision as the location is ideal for exploring this lovely city and next door to Urban Fare.The Spa facilities at the hotel are stunning and the breakfast is an exquisite experience.The staff are exceptional.Highly recommended.
from San Francisco, California
Submitted on 22-06-2016
One of the best hotels I've stayed at in Vancouver. The hotel is large but the layout makes it feel very small. The room was large and the bathroom and bedroom was tastefully furnished. The best part of the room is the bed and the shower.
from
Submitted on 22-06-2016
Shangri-La exceeded expectations. It was my birthday and they made it unforgettable. Located in the heart of Vancouver downtown. New hotel. Excellent service and stuff. Great Market restaurant. Pool area and gym is great!
from Oxfordshire, United Kingdom
Submitted on 25-06-2016
Perfect location. Lovely hotel, staff polite and friendly. Food in the restaurant was delicious. When booking, it's well worth getting your breakfast included in your room rate. We had the executive suite, which was nicely decorated and good sized bathroom. To be honest I thought the bedroom and lounge areas would be slightly bigger, but they were more than adequate. How much time do you spend in your room anyway? The wardrobe was more like 'hanging space' and was situated a little awkwardl... Read more
from Philadelphia, Pennsylvania
Submitted on 27-06-2016
We stayed two nights at the Shangri-La Hotel. We were upgraded to a mini-suite which was incredible. Nice sized living room area with large screen TV, mini-bar, desk area and very comfortable seating area. The bedroom was large with plenty of closet space and very large modern bathroom. Everything about the room was perfect. The lights and shades on windows are all centrally and individual operable with just a push of a button. Coffee (espresso) maker and hot water maker for tea. We wished ... Read more
from Sydney
Submitted on 03-07-2016
I recently stayed at the Shangri la with a large group of family. From the moment we entered the doors the staff were attentive and efficient, ensuring they delivered exceptional service to the 13 guests they were checking in. The rooms were beautifully finished and a great size - we had a one bedroom suite. The hotel facilities are top notch and the restaurant is great! You can't beat the location and the Concierge always gave fantastic recommendations on how to experience the best of the area... Read more
from Bedfordview, South Africa
Submitted on 04-07-2016
My husband and I stayed at Shangri-la, Vancouver from 20 -28 May 2016. It was a fantastic experience! The hotel is in a great position. Close to shops, wonderful restaurants and the harbor . Next door is an excellent food store with tables & chairs where one can eat. So convenient. The hotel has a very good gym and a lovely pool area. What more does one need? BUT the most memorable thing about the hotel was the staff! They are so good, so well trained , so obliging, so warm & friendly, ( everyon... Read more
from Singapore, Singapore
Submitted on 05-07-2016
Not unusual of a Shangri-La, good beds, great service, always have good recommendations from their concierge team. Spoke to some from concierge (including a very very tall man), and all were very very helpful! Could be hard to locate as the entrance on street level is identifiable with two lion statues at the entrance. Problem was when we drove and wanted to drop off our luggage, we couldn't find a proper way to do it. Tip: if you drive, you need to enter from behind the building, go undergroun... Read more
from Boynton Beach, Florida
Submitted on 06-07-2016
Elegant room, service, food the people who work her are extremely helpful.we took the breakfast package.it was amazing. Would definitely stay here again .Close to good resteraunts.if you need service the correction is immediate.
from Orange County, California
Submitted on 06-07-2016
My mom and I stayed here both in May and June of 2016 and could not have been happier with this hotel. The first time we stayed was in the One Bedroom Suite and it was one of the most luxurious rooms I've ever stayed in. The view wasn't the best (we looked right into an office building across the street), but everything else was perfection. The personal touches were wonderful (handwritten notes and check-in calls) and we definitely felt like we received the best service possible. Everyone from t... Read more
from Toronto, Canada
Submitted on 06-07-2016
The Shangri la was a vacation in itself. The location was perfect for us, and having access to the Keg, made it easy for a late night eat. With the Shanghai la, it is all about the small details. The bottled water for incoming and outgoing, the polite staff, and high end toiletries. The bed was very very comfortable, the shower was perfect. You do not have to worry about snobbery, everyone was treated with politeness and respect. Can't say enough good things about this place.
from
Submitted on 06-07-2016
This was the last hotel of our road trip and we certainly had a lovely luxurious stay to end our holiday. The Hotel is centrally located and you can walk to a lot of places including down to the waterfront. We had a fantastic room on the 10th floor which was extremely comfortable. The restaurant here is excellent and all staff are polite friendly and helpful.
from Canberra, Australia
Submitted on 10-07-2016
This Shangri La doesn't have the usual Shangri La foyer, it is almost a business's entrance. The rest of the hotel is very typical Shangri La; very refined, elegant and seriously clean. The staff are magnificent. The location is also very good and central to all Downtown shops, etc. It is also easy to walk to Gastown and Chinatown. Will definitely stay here again.
from London
Submitted on 11-07-2016
Stayed for 4 nights in executive room with balcony. Room well appointed and bed super comfortable with good linen. Breakfast at Market was high quality with good service. Concierge also provided good advice/service. Spa also very good. Only negative issue I have is with the atmosphere of the hotel. With regard to common areas, the lobby is not a place to linger - think (nice) office block foyer. That leaves the bar which is walked through en route to the restaurant and which is lacking in atmosp... Read more
from Langley, Canada
Submitted on 11-07-2016
Immaculate views of downtown Vancouver BC, 5 star dining and service. This hotel really shows Vancouver BC luxury at its finest. Booked a suite on one of the top floors, special request for rose pedals & chocolate covered strawberries with champagne brought to our room as a surprise for my wife... These people were on point, couldn't have asked for anything better, except a free stay lol. Recommend to anyone especially a special surprise for your loved one!
from New York City, New York
Submitted on 11-07-2016
Great Hotel with great service...I was in Vancouver for business and the hotel was beyond accommodating to all our needs. The rooms were modern and clean with understated luxury finishes. It's close to the shopping district and walkable to many must see sites.
from New York City, New York
Submitted on 12-07-2016
Lana Miller was amazing in ensuring our stay was incredible! She went above and beyond to help secure us rooms. In fact, all of the staff were so helpful and service oriented - from the front desk to bellman. Small details like handing me a bottle of water as I walked in after a morning run or letting me use the Spa changing rooms to prep ahead of my flight. Thank you for a lovely stay!
from Dublin, Ireland
Submitted on 12-07-2016
We stayed in a deluxe room at Shangri-La for a lengthy 9 night city break. The hotel was magnificent from the calming, stylish lobby to the spa and pool area and the terrace bar - and the room was one of the best I've ever had the pleasure of sleeping in with an incredibly comfortable bed and bathroom. The essence of this hotel is an abundance of subtle class touches that add up to a special overall result. Key to this are the staff who from concierge to bar to spa to room cleaning all contribut... Read more
from Chicago, Illinois
Submitted on 12-07-2016
The hotel has virtually no signage, perhaps part of its bent toward privacy. But it is elegant, understated, with a pretty lobby and a great upper floor outdoor dining area. The room was first-rate in every way, great comfort, quiet, beautifully furnished. Large bathroom with soaker tub. Perfect service.
from UK
Submitted on 13-07-2016
This hotel is in the heart of down town. The location is great and you are in the heart of everything. We walked most places due to the great central location of the hotel. The hotel is beautiful and the beds are extremely comfortable. We had two balconies in our room and all of the curtains and blinds are electronic. A nespresso machine in the room made this a home from home. L'occotaine products are provided as toiletries as standard. The outdoor pool and jacuzzi on the 5th floor and... Read more
from Hong Kong, China
Submitted on 14-07-2016
To me, Shangri-La hotels (together with Mandarin and Peninsula hotels) are synonymous with superb Asian hospitality done in style. Having stayed at many Shangri-La hotels in Asia, I was somewhat disappointed by this one. There was nothing wrong with it and the service was faultless and the concierge super helpful. But I missed the grandeur and style of its Asian sister hotels, from the check-in lobby in the basement to the rather business-like design of its rooms. As I said, nothing wrong, but n... Read more
from
Submitted on 18-07-2016
Great beds , restaurant, and service. All team members were friendly, courteous and made us feel special. Second time at this hotel and still great. Only one negative and its a small one. I would expect an I pod dock at a highly rated hotel such as this.Great location.
from
Submitted on 19-07-2016
Lay out of the suite was challenging No storage space for clothes The staff was friendly and helpful however no one explained important details. How to use the room card to use the elevator, operate the electricity in our suite We had problems with tv and coffee maker Service was prompt but we needed to call them all too often The concierge was most helpful He gets a 10 rating Location was good
from Perth, Australia
Submitted on 20-07-2016
The hotel was located in a perfect place to access the main attractions of Vancouver. The staff were particularly helpful which makes such a difference. The rooms were spacious and well appointed and the bathrooms large and luxurious. The restaurant delivered some amazing food and again the wait staff were impressive. Thank you !
from Oakville, Canada
Submitted on 21-07-2016
Travelling on business and had a late arrival guarantee for a room for two nights at this so called 5 star hotel. After a gruelling 6 hour flight I arrived at this hotel at midnight looking forward to a decent night sleep. Instead, the night manager told me they "oversold" my room and booked me a cab to stay at another hotel which they would pay for. The fact that the Shangri la "knew how to take a reservation, but didn't know how to hold it" was bad enough. But even worse, they put me in a fl... Read more
from Toronto, Canada
Submitted on 21-07-2016
Outstanding customer service, clean, fresh, updated rooms with all the amenities and total privacy. Right down town in close proximity to almost everything. Close to public transit, waterfront, museums, etc. This hotel is far above the mainstay brands. Doesn't have a bar or restaurant however there are lots very close by.
from Vancouver
Submitted on 21-07-2016
We have been fortunate to have had the opportunity to stay in the Shangri-La Hotel, Vancouver for several business trips this year. We have consistently found the service to be exceptional, curated and often filled with delicious surprises. Our team has been impressed with Lana Miller, sales manager of the Shangri-La Hotel. Her warm and inviting personality echoes the values of our brand perfectly. Staying and working at the Shangri-La has been the best decision that we could have made. During t... Read more
from
Submitted on 25-07-2016
I travel for work about 70% of the time and stay at a variety of different hotels throughout Canada and the US. The Shangri-La, Vancouver is by far my favorite hotel! The customer service is consistently exceptional - the staff is delightful, welcoming, and gracious. Lana always make sure myself and colleagues are well cared for. The fitness center is fantastic - its spacious with new equipment. I never feel like I am competing for space to workout. Sometimes I opt for a morning jog to Stanley... Read more
from
Submitted on 26-07-2016
The hotel is ideally located in downtown Vancouver and the rooms were perfect, well proportioned with crisp white linen and soft fluffy towels, there is even a pillow choice service. All the staff are well trained, albeit a little robotic, in the art of service and we had a pleasant stay.
from Suffern, New York, USA
Submitted on 28-07-2016
This is the second time that we have stayed at this hotel. It is in the perfect location to walk to the waterfront, shopping an restaurants. The hotel is extremely quiet, does not cater to large groups and has the feeling of a high end boutique hotel. The concierges are the best I have run across in North America. Rooms are large and comfortable.
from Chicago, Illinois
Submitted on 30-07-2016
Gracious, welcoming staff. Top notch concierges. This is our go to hotel when staying downtown. Large rooms with very comfortable beds and linens. Ask for a balcony on a high floor and enjoy the breathtaking views.
from Costa de Barcelona, Spain
Submitted on 02-08-2016
We booked to stay at the Shangri-La for 2 nights from the 27th of July and wished we had booked for longer. The hotel is one of the best we stayed in during our North American Adventure. The quality of the staff were second to none and they went about their business in a friendly but professional manner. The breakfast, not buffet, was one of the best we have encountered in a long time and we must congratulate the Restaurant Manager and his team. The standard of the accommodation is extre... Read more
from Hong Kong, China
Submitted on 04-08-2016
So our very first visit to the Vancouver Shangri-La was probably 5-6years ago and honestly it was very disappointing, especially everyone knows that Shangri-La is my preferred brand of Hotel (being a diamond tier loyalty) Back then I brought my parents, my sister and her family and we decided not to come back ever after that experience. Rooms with furnitures placed awkwardly and had to squeeze by the furnishings to get around the room and the rooms were small for Shangri La standards. On top of... Read more
from
Submitted on 08-08-2016
I have never experienced such a wonderful experience as I dd with my stay with Shangri-La. All of their staff go way above and beyond what would normally be expected. I was traveling with my 88 year old mother, and they made everything that I was expecting to be difficult super easy. All of the staff here is amazing. The Market restaurant staff (especially Bobby) are awesome, and the front desk staff think nothing of taking on some extra responsibility (like escorting my mother, who uses a walke... Read more
from New York, NY
Submitted on 09-08-2016
I am a tough customer and I can honestly say, there wasn't a single thing that the hotel could have done better. The staff was always helpful and friendly. The rooms are beautiful with so many modern conveniences. The common areas smell heavenly. The booking agent went out of her way on more than one occasion when we had requests. The location made it easy to go for morning jogs along the waterfront. I can't say enough nice things. This will be my hotel of choice for all future visits to Vancouv... Read more
from Vancouver, Canada
Submitted on 09-08-2016
We had a wonderful experience at Shangri-La hotel and at the Market-by-Jean Georges. The service at the restaurant was more than amazing, everybody was friendly, professional and they surpassed all expectations! The hotel room was excellent, stunning bathroom with a TV in the mirror, very comfy bed and pillows! Although everything looked perfect, it was more to come: we were very impressed when we saw the note from the management wishing us Happy Anniversary "topped" with a bottle of champagne,... Read more
from Preston, United Kingdom
Submitted on 09-08-2016
We stayed here for 3 nights after trekking in the Rockies . We always stay at Shangri La when there is one , we are in there top loyalty tier and enjoy extra benefits - sadly this Shangri La does not participate in this ! The hotel is downtown and very noisy , the rooms are a good size and well equipped . The check in is via the basement and took 30 mins even though we were second in the queue . The breakfast is good but restricted to one course - you can't have serial and cooked and only get to... Read more
from Wilmington, Delaware
Submitted on 09-08-2016
They must choose staff for ability to be kind and attentive. Everything was wonderful. Breakfast was the best part as the staff was so very nice- thanks Natalia! The venue is wonderful- but the people make the place... from check in- to housekeeping through meals and departure... just an awesome place. We wish they were in US so we could visit more often. I cant recommend them enough!
from London
Submitted on 10-08-2016
Stayed for 8 nights at this great hotel and overall it was excellent with great staff and service and accommodation. Food was great and that lovely Shangri-La smell follows you everywhere. (If you have been in one you know what I mean) Most things top notch, but a few niggles for an hotel of this quality. Sitting by the small pool you do not get service like you do at Four Seasons. Some might prefer that, but it feels a bit like you are ignored. Also the pool area is a bit tired which is surpris... Read more
from Vedbaek, Denmark
Submitted on 10-08-2016
Rooms were large and spacious. Staff was very helpful and attentive. They Brought up tea free of charge when They learned i was sick. Clean and excellent housekeeping. The only minus was the restaurant in the morning, was freecing cold. Nice fitness and pool. Great location.
from Dublin, Ireland
Submitted on 11-08-2016
Stayed in the Shangri La hotel for 4 nights, Our room was lovely but my sister had the best room of all - a balcony room. Had dressing gowns, slippers & bottles of drinking water was delivered every night. Reception was in the basement which i found odd. Arrived early in the morning after a 7 day Alaskan cruise & left our luggage with the concierge. Went out to explore & arrived back later in the evening. No luggage in our room so found out later that it was thought we were checking out!! Anyway... Read more
from Fairview, Texas
Submitted on 14-08-2016
The Shangri La is a luxurious hotel conveniently situated on George Street in downtown Vancouver, minutes from the main shopping strip and area restaurants. The hotel has first class amenities with spacious rooms and a seating area. Fully equipped with a state-of-the-art gym, wi-fi connections and a business center and restaurant is everything a busy executive would want. The Urban Fare, which is a grocery store cum deli and coffee shop is located steps from the hotel for an early get to go brea... Read more
from Redwood City, CA
Submitted on 14-08-2016
We stayed Sunday through Tuesday mid-June 2016 post-cruise. Our group had two rooms - my parents, and my family (two adults plus 8 and 11 y.o.). Check-in was smooth. The front desk held our bags until our rooms were ready as we disembarked early from our cruise and our rooms were not ready at 9am (no big deal). Kids received cute Shangri-la stuffed animals (bear for one and moose for the other). Both rooms received an upgrade upon check-in (kudos to Visa Signature Hotel bookings). My parents ... Read more
from Hertfordshire
Submitted on 15-08-2016
We were made to feel so special during our stay. The conceirge's were delightful, professional and so helpful. Set bang in the heart of Downtown Vancouver, the rooms were a great size and the bathroom was amazing it was so large. All the little things were done well and the french toast at breakfast was delicious. We enjoyed the use of the pool and hot tub, but most of all it is the staff that made this such an enjoyable stay.
from Pemberton, Canada
Submitted on 15-08-2016
My husband chose this hotel for our 15th wedding anniversary, a surprise trip away! Ahead of time he organised some chocolates and champagne to be in our room upon arrival and it was, along with a thoughtful message from the GM. He had booked an Executive Balcony King, a wonderfully appointed room on the top floor portion of the hotel, with a glimpse of Coal Harbour and Science World and a luxurious bathroom. All in all this was a special hotel for our anniversary and the customer service ma... Read more
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