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The Westin Prince Toronto

Toronto, ON, Canada (YYZ)

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Based on 831 reviews
Room & Rates

Standard Double Room, 2 Double Beds

2 Full Beds
361 sq feet (33.5 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room

1 Twin Bed
361 sq feet (33.5 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Traditional Room, 2 Double Beds

2 Full Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Trad Queen Bed

1 King Bed and 1 Queen Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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0B

2 Full Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

0B

2 Full Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Traditional Room, 1 Queen Bed or 2 Doubles

Traditional Room, 1 Queen Bed or 2 Doubles

1 Queen Bed or 2 Full Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Traditional Room

1 King Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 King Bed

1 King Bed
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room

1 Queen Bed or 2 Full Beds
Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe

1 King Bed or 1 Queen Bed
361 sq feet (33.5 sq meters)

Relax - In-room massage available
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and microwave (on request)
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
The Westin Prince Toronto
900 York Mills Rd, Toronto, ON Canada M3B3H2

Rooms
Make yourself at home in one of the 388 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Don't miss out on the many recreational opportunities, including a health club, a sauna, and a seasonal outdoor pool. Additional features at this hotel include wireless Internet access (surcharge), an arcade/game room, and gift shops/newsstands.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in Toronto? This hotel has facilities measuring 30000 square feet (2787 square meters), including conference space. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 23.00 per person (approximately)
  • Fee for wireless Internet in public areas: CAD 9.95 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: CAD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 12 per night
  • Valet parking fee: CAD 18 per night
  • Rollaway bed fee: CAD 20.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fireplace in Lobby
  • Game Room
  • Gift Shop on Property
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Seasonal Pool
  • Porter / Bellhop
  • Sauna
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 831 reviews
from Atlanta, Georgia
Submitted on 05-05-2016
I was at the Westin Toronto for 2 nights during the week (Tues~Thurs) on business. I was originally given a room on the 17th floor. This particular room however did not get any WIFI reception. When I called to have my room moved, I was told the only room I could move to was on the 3rd floor. I was there on business, therefore, working, and needed internet access so I had to make the move; needless to say the room I found on the 3rd floor was similar to what I would find at a Hampton Inn and no ... Read more
from Port Dover, Ontario, Canada
Submitted on 06-05-2016
When I have meetings in West Toronto, The Westin Prince is my hotel of Choice. From the staff to the rooms to the services offered: consistently top shelf! Constructive criticism: the exercise room needs to be larger with more equipment. Exercise is an important part of societies daily regimen. I did improvise and walked the halls for 30 minutes. Don't hesitate: book today!
from Ottawa, Canada
Submitted on 09-05-2016
Typical Westin Quality but was sort of in the middle of nowhere. Rooms spacious and clean. Stayed here because I had to go to function nearby and was handy to freeway into town. Had some shops/restaurants across road if you did not want to spend the high prices on hotel meals so a couple of options to choose from. Attached Japaneses restaurant was excellent!!!
from Montreal, Canada
Submitted on 24-05-2016
Family of 3 stayed for 4 days. We picked the Westin at this location because it was a middle point on all our destinations in Toronto. Close to highways. Service was excellent, our room was spacious and clean. Lobby spacious and beautiful. Internet corner for those who wanted to use a computer, and free Wi-Fii for everyone. Pools clean, our daughter loved it. Breakfast variety was good, only meal we ate at the hotel, we were gone most of the day. If you wanted a good meal the best place to go is... Read more
from Ottawa, Canada
Submitted on 25-05-2016
Don't expect the westin is the same as the harbor front one, other than that, it is a quite decent 4 start hotel with everything you need. One down side I will say is the parking is $12 per night, which is not very common for a hotel located in suburb. The service is great, the room is clean with extra space, the location is good and it is quiet too. Will return and recommend to others.
from Homosassa, Florida
Submitted on 27-05-2016
The hotel personnel were all very friendly and helpful. Our room was super clean and so comfortable. Our early arrival and check-in was "no problem" which allowed us to get a good start on our day. The room was quiet. The hotel lobby bar had a nice assortment of tasty luncheon items. All in all, it was a very positive experience and I would recommend the Westin Prince Hotel.
from
Submitted on 27-05-2016
A reservation made for me, and under my name was not found in the computer. It had also just happened to another guest just before me. I got a room however, and it was a nice king room. The hotel is a comfortable space for stays and meetings. Elevators were slow in the morning. Recommended.
from canada
Submitted on 29-05-2016
We were going to a BlueJay game and Carrie Underwood concert and picked this hotel rather than expensive downtown hotels and we made the right choice. The staff are extremely welcoming and efficient and our room on the 16th floor was well appointed and very clean. We drove to the Subway a few blocks away and parked for $5:00 and we downtown very quickly. Great choice of restaurants in the area. We didn't get a chance to enjoy the pool but it looked very inviting and clean. Stay here you will not... Read more
from Brooklyn, New York
Submitted on 31-05-2016
I don't know why I didn't research more. We stayed here for one night, and I'm glad it was just one night. The hotel is pretty far from Toronto City (20 min drive) and in the middle of nowhere. Nothing wrong with the hotel, it's your typical Westin, super clean, nice rooms, great sleep, friendly service. It's just the location, you can't go anywhere without a car, there's a strip mall across the street where you can get 5 Guys, starbucks, etc. First of all, I called the day of (we booked our... Read more
from Peterborough, Canada
Submitted on 05-06-2016
We stayed here on the night of our wedding before flying out on our honeymoon. I checked in before our wedding and I intended on just checking in and dropping our luggage off quickly. The bell person approached me as soon as I got out of the car and offered to take my luggage right to the room. The check in desk personnel were equally friendly and helpful and quickly checked me in. The room was beautiful and clean. The location is convenient and we really enjoyed our stay!
from Mississauga, Canada
Submitted on 13-06-2016
Lobby Restaurant can be noted for its over priced poor food and sporadic service. Better food, service, and prices can be had at the Tim Horton restaurant next door even though it is self serve and no table cloths.
from Toronto
Submitted on 15-06-2016
We had our wedding at Prince Hotel four years ago. It was excellent. We had fantastic appetizers, dinner and drinks. We love the clean lines of the hotel and its ambience. We go there every year to celebrate our anniversary. But I must say, we were very disappointed on Saturday when we went there. The menu is very limited and did not change in five years. In fact, the things were taken off the menu. The drinks are also very limited and I am not a big drinker ( one drink an evening is my usual) a... Read more
from Toronto, Canada
Submitted on 15-06-2016
I recently attended a business dinner here in one of the meeting rooms. I had never been to this location before, and at first glance, the outside of the building is quite dated. I was surprised when I entered the lobby as the decor was quite modern. Our dinner meeting was held in the meeting area located several floors below. As our meeting included a presentation, the dinner was buffet-style, served before, to be consumed during the presentation. The buffet layout was as follows: Cutlery, fol... Read more
from
Submitted on 25-06-2016
Yes this is an older building, and yes there were replacing the carpets on our floor, but it doesn't take away from a great staff, great bar and restaurant. It's a given to come back the next time we are in Toronto, close to downtown without being to close, and the pool area gives you the feeling of being in the woods. All in all worth spending a few nights there.
from Mississauga, Canada
Submitted on 26-06-2016
Booked a room this weekend on special to have a little staycation. We were initially a little apprehensive after reading some reviews complaining of rooms that were behind on maintenance. Doorman seemed like he didn't know what to do with himself, and didn't greet us (not that it's a big deal) but the people at the front desk were courteous and efficient, checked us in in minutes. We were given a corner room on the fifth floor with a queen sized bed. Overall, the room had a nice and clean cut la... Read more
from Vancouver BC
Submitted on 27-06-2016
I always choose Westin Prince when I stay in Toronto. Situated on a beautiful park, it is quiet and a perfect place to come "home" to after busy days of meetings. Great rates for the Westin experience. Good size room and a fantastic bed. The restaurant has a wonderful menu of really healthy delicious food and lots of variety. The soups and artisan salads are amazing. The service is what really makes it work for me. Everyone makes you feel welcome and well attended. Highly recommend
from Kearney, Canada
Submitted on 29-06-2016
Stayed for 1 night for a wedding. First issue was booking the room. Got bounced back and forth by customer service on the phone. Finally got through to the front desk and got everything sorted out. Second, the room. With a name like Westin, you would figure things would be better kept. Alarm, radio, didn't work. At just over 6' tall, the shower was very cramped. The sliding doors to the balcony were the stiffest things I have ever tried to move. Could it be worse? sure. Would I go back, for the ... Read more
from Vancouver, BC
Submitted on 29-06-2016
This hotel was suitably located for me in North York. It is a nice hotel and we had a good view of the city. Most of the staff are friendly and helpful, but the checkin process leaves room for improvement. Our room booking included the buffet breakfast, but we did not get our breakfast coupons until the next morning, when I went to the front desk to ask about it. The coupons were actually sitting in an envelope with my name on it, waiting in the reception drawer. Luckily, I am a regular travele... Read more
from
Submitted on 03-07-2016
Nice place. Old but hardly dated. Nice lobby. Nice rooms. Bar fridge w/ drinks. Phone in bathroom !? Tiny balconies locked so you can't open doors. Found it odd you have to pay for parking when staying there, Considering its out of the downtown core. I'd go back.
from Toronto, Canada
Submitted on 04-07-2016
The lobby and staff are all fine. As I went to second floor and the elevator opened up there was a very strong smell of moth balls. This was a big turn off. The room decor was not changed in 10-20 years at least. the washroom smelled of urine and as i opened the door after taking a shower, the steam triggered the smoke alarm (????) which started beeping like crazy. The sliding door to the balcony was extremely hard to operate and the balcony itself seemed like falling apart with concrete pi... Read more
from Windsor, Canada
Submitted on 04-07-2016
We were there on June 30th and July 1st and were pleasantly surprised. We bid on Priceline and paid only US $70! The average price is Can. $ 179! It felt like we were in the middle of a rainforest and didn't feel like in the middle of the concrete city of Toronto. We come from a small city in Ontario and love Toronto and everything it has to offer but at the end of the day, we love to crash in and relax in a comfortable hotel. So far Westin Prince has been the best!
from Saint Louis, Missouri
Submitted on 05-07-2016
This is a typical Westin. Comfy bed, nice sized room, nice public areas, etc. This hotel is about 20min from downtown, but it was very easy to get around with a car. Public transit was also very close by. The rooms have free wifi which was a plus. I booked my room on Priceline at a great deal. I called both Priceline and the hotel to find out what the incidental hold is at check-in. Priceline told me to contact the hotel, the hotel told me they don't charge anything, you pay it all at the end.... Read more
from
Submitted on 05-07-2016
Tried to stay in the heart of Toronto but couldn't find a place last minute that was nice enough and under $550.00 a night plus parking. This place was a shock when we first walked through the door. It was very nice. Restaurant was excellent. They have more people working the front desk then I have ever seen. There was no waiting on check in or check out. Lots of parking and close to shopping and other restaurants. We will use this hotel again.
from Bellaire, Texas, United States
Submitted on 07-07-2016
We returned a year after our previous visit to find a much improved hotel. Our room was clean, updated and everything worked. Service at check-in, front door and the room was excellent. The hotel was in excellent shape and quite busy, with receptions and weddings on the week end. The only weak spot continues to be the restaurant and bar. The service was spotty and the food, bland and unexciting. Overall, an excellent place to stay, but look for food elsewhere.
from Indiana
Submitted on 08-07-2016
The location was fine for the things we wanted to do. The room was dark and was almost impossible to find a place to put make up on. Interesting bathroom as they had a little area that could be used for dressing and applying make up. There were no electrical outlets in this area and it was about 120 degrees as the air conditioning never reached it. It was always hot and uncomfortable. There was a mirror in the larger area of the room but the lighting was so bad and the fact there was no e... Read more
from
Submitted on 13-07-2016
We stayed here for three days and found the front desk and staff encountered to be of a very high caliber. The hotel has several good restaurants across the street. Parking is quite reasonable for Toronto and getting around the north end of the city from quite easy. Would definitely recommend the business suite as it includes a second adjoining room with second seating area and Starbucks coffee machine with mini fridge - nice for cool beverages not offered in the mini bar.
from Sydney, Australia
Submitted on 15-07-2016
I stayed here in June and it is a nice hotel (provided you don't want to be in the centre of the city). I indicated early check-in and the concierge was kind enough to provide me with a temporary room to shower after my flight whilst my room was being made ready. Once my room was ready, they called me to let me know and I was given a room on the highest available floor as per my request on my booking. The staff were fine and the hotel was clean, however there were a few strange experiences dur... Read more
from Atlanta, Georgia
Submitted on 16-07-2016
Stayed here many times for business. The hotel is very nice and the rooms are spacious. The restaurant/bar has some delicious food and drinks. There are some nice restaurant across the street which is an easy walk. The gym and pool are nice. It is easy drive to The Shops at Don Mills which has more great restaurants. I think it is a little pricey since it is pretty far outside of downtown.
from Calgary, Canada
Submitted on 16-07-2016
I have never experienced such horrible service before. And I certainly did not expect it from a high end Starwood hotel. I reserved a room online with guaranteed confirmation earlier this week. However when we just tried to check in they told us they overbooked the hotel and was sending us to their airport location hotel that is NOT as nice and more than 30 mins away. We booked this hotel and location because it was nice and convenient for our plans for tomorrow morning. Staying at the ai... Read more
from New York City, New York
Submitted on 17-07-2016
We recently stood here for a 3 night stay here with my family and when we arrived the front desk person was very helpful. After we checked-in we went to our room and as I put my bag down by the TV I saw the nastiest bug on the floor. The bug was the size of a half dollar. The maintenance guy (who was extremely nice) came and flushed it down the toilet. He called front desk and told them to give us another room. (which i thought was extremely nice on his part) We got a new room on the 4th floor. ... Read more
from Airdrie, Canada
Submitted on 18-07-2016
I appreciate the large rooms and lovely lobby. Good hotel if you are staying a couple days with a Group. The property is very in line with Westin Standards. The hotel is spacious so ask at check in to be placed near the elevators if you have lots of bags and don't want the walk. They have a new feature I haven't seen before where you can decline housekeeping service and they award SPG points. I like that!
from Ontario, Canada
Submitted on 19-07-2016
Booked this hotel through a 3rd party wholesaler and got a very good deal ($89) considering it was a Friday night. We arrived after an exciting day touring the Toronto Zoo and were quickly checked in, in the beautiful lobby. We were charged $12 for parking overnight which was fine for Toronto, but I was not aware as I had not entirely researched the property. We made use of the pool and hot tub and enjoyed these, although they are starting to show their wear. Our room was on the 12th floor a... Read more
from USA
Submitted on 25-07-2016
One of the nicest hotels I've stayed at in a long time. My room was lovely, clean, comfortable and fully equipped. I appreciated the wired internet access, in-room safe and refrigerator along with the super comfy bed. But please be advised, if you don't have a car, you may find the location rather inconvenient. Yes, the 95 bus from York Mills Station runs very frequently, but the bus stops are not exactly at the front door of the hotel. The westbound stop (with no shelter) to the subway is ... Read more
from Montreal, Canada
Submitted on 25-07-2016
Checked in for 2 nights and had a very rude woman at reception. She was more interested in checking her nail polish. I am a SPG member and I was given a room on the 3rd floor. It took ages to get there and then it was in a dark little corner of the hotel beside the exit stairs. The room smelled like they were trying to cover up the fact that someone had been smoking in the room. I went back to the front desk to complain and get a different room and had a very nice gentleman who was very apo... Read more
from
Submitted on 25-07-2016
This is my hotel of choice when staying in north Toronto or North York. Beautiful hotel with lovely rooms. High class service. Nicer than any other hotels in the area and usually very reasonably priced for this calibre of hotel. Recommended!
from Perth, Australia
Submitted on 26-07-2016
We stayed here for 2 nights and found the hotel too far out. We had a car but roads are very busy so getting anywhere quickly is a definite no! Rooms dated and beds too small. Our room was on the 4th floor so no views at all. Pool is large but the area needs updating. The room was not cleaned thoroughly and no water, coffee replaced. Had to ask for it. No tea making facilities, only coffee. The room did have a fridge which was great. Ice making machines were also available.
from
Submitted on 26-07-2016
Stayed at the hotel for a nearby family event. The room generally met Westin standards, very clean, great bedding, lots of towels, amenities which one would expect at a Westin hotel. We were assigned a room on the 2nd floor, which gave us a poor view. Lucky this was so because the elevator service was very slow which allowed us to use our legs a bit. Not quite sure what others did on the higher floors, very long waits we presume. Other than the elevators we were impressed with the friendliness o... Read more
from Toronto, Canada
Submitted on 29-07-2016
Stayed there recently while work was being done at our home. We live close by so are familiar with the area. On arrival the doorman was friendly and welcoming. The front desk not so much. Efficient yes, but very cold and business like. We asked about breakfast and were given times and the rates. $23.00 per person, or $14.00 for the continental. Ridiculous! We opted for Cora's restaurant right across the street. There's also a Tim Horton's almost at the end of the driveway. The room was very c... Read more
from Gatineau, Canada
Submitted on 31-07-2016
We just stayed there last Friday evening. Check-in was extremely poor, the front desk guy did not clearly indicate how things are with parking (we had to comeback to ask again), directions to elevators were not indicated. We believe the guy just didn't want to be there and hated his job. The room was just above the hotel main's entrance, and we heard people screaming and talking loud in front of the hotel at 2 AM. Before that, some kids were running on the floor at 11:30 PM. Mattresses were to... Read more
from New York City, New York
Submitted on 31-07-2016
We stayed at the Westin with a group in July and overall were pleased with the experience. The event we were there for was near the hotel so we stayed there, but if you're looking to spend time downtown be aware that it's about a 30 minute/$40 ride. The hotel is nice and modern and the rooms are spacious (although we were upgraded); the little balconies are a nice touch as well. If you are coming with a group, give the bar a heads up so they can staff up. The 2 poor bartenders were a bit ove... Read more
from
Submitted on 01-08-2016
My friends and I booked a girls trip to Toronto and had an unimaginable and horrible experience with another hotel who flat out canceled our reservation. There we were in another country, with no place to go. Luckily, I have AAA (CAA in Canada) and I found the Westin Prince via their website.We booked it online and drove over after our horrible ordeal. The hotel is beautiful. The man at valet was cheery and very welcoming, he let us park by the door momentarily while we checked in. The woman a... Read more
from Ann Arbor, Michigan
Submitted on 02-08-2016
Excellent Hotel with good service nice location I stay at this Westin when I am passing by the Toronto area It is convenient location to the highway yet had many close by restaurants and places to visit The rooms are ver well maintained they have nice Bar and Resturant parking
from Newcastle, England
Submitted on 03-08-2016
We were here for 2 days in mid-July. A good hotel, friendly service, a great breakfast (with one caveat) but our room was a bit 1970s so could do a bit of a refresh. The breakfast had plenty of choice but on our second morning the pancakes had walnuts in with no warning notice. I don't have a nut allergy but would be concerned for someone who did.
from
Submitted on 03-08-2016
Having spent many years in the hotel and hospitality industry I am well aware of the challenges which continue to plague hotels. I commend the Westin for having an inviting lobby which is unquestionably the nicest aspect of the entire hotel. The pool however is nothing short of being atrocious. Although the water temperature and clarity were excellent it is essentially in need of being redone completely as it is falling apart. There was only 1 umbrella in the entire deck area around the pool, br... Read more
from London, United Kingdom
Submitted on 06-08-2016
Only stayed here for convenience. Nothing special. Old furnishings that were tatty and windows that hadn't been cleaned in months. Staff were friendly and public space acceptable, breakfast likewise. Not expensive and just about worth it
from NY, NY
Submitted on 07-08-2016
Stayed just one night for business. The front desk staff was very very friendly. The room was large. But it wasn't as clean as it could be. The remote even felt sticky. The tv wasn't plugged in - which I figured out after trying for a while with the remote. Had to dig around in some wires behind the set and behind the cabinet. Then after showering in the morning realized there was no hair dryer in the room. They sent one up relatively quickly but still. Ordered dinner from room service and it... Read more
from Owasso, OK
Submitted on 10-08-2016
This hotel is handy if you need access to the 401 or Don Valley Parkway. It is one of the very few hotels in the area. I made the four night reservation for two adjoining rooms a month prior to our stay. The best they could do upon check in was two second floor rooms with 20 rooms between them. The beds are comfortable as are the pillows. The rooms were otherwise dated. Our king bed room had one chair for reading that was old and uncomfortable. The bathrooms have been updated. The hotel has a ni... Read more
from Dhahran
Submitted on 10-08-2016
A nice hotel and a helping staff. Close to big malls. Transportation to downtown is easy. Neighborhood is great. The rooms are clean and well furnished. The concierge is very helpful. Really the hotel and location are a plus over many locations. They have a quite lobby that is serving good cocktails. Green area around the hotel is also soothing. The food outlets around are not to miss
from Toronto, Canada
Submitted on 13-08-2016
I have always had a good stay at this hotel. This time, I bumped into the always-happy Matthew who works in the lobby. He moved from another Westin property, where I previously met him, to this one. What a pleasent surprise! Another point for this location!
from Meaford
Submitted on 15-08-2016
The worst thing is returning to your room after a busy night out and you're tired and all you want to do is fall into bed and ... your key does not work because your fabulous Roots phone case has demagnetized it. And your extra key also does not work even though it was nowhere near said Roots case. So you haul your tired bum back down to the lobby and stand in a huge line (at 10pm) because the front desk is understaffed. And you wait and you wait and finally 20 minutes later you get a new key. ... Read more
from
Submitted on 16-08-2016
I visited the hotel in April and despite such a strong brand and cost of room it did little to match expectations. On booking the hotel informed they were full despite the fact I was able to book my room on booking.com: no explanation from the hotel about this. During the stay wifi was intermittent and I spent 25 mins waiting for support before finally hanging up. Workmen had evidently been in the room during my stay and left screws and filter for a vent open - clearly no need to finish a job st... Read more
from Toronto, Canada
Submitted on 16-08-2016
We attended two weddings at this location, each was a different experience. The first wedding we stayed overnight, the room was clean and the service was great! The second time we attended a wedding, the hall was very warm. It seemed they had turned the a/c low, and the guests were sweating, including the groom himself! The starter soups were tasty, but the main courses were not exceptional. I would recommend this hotel for its central and convenient location, as it is easily accessible for gues... Read more
from Buffalo, New York
Submitted on 17-08-2016
The Westin Prince is conveniently located. Downtown is a half hour drive. The northern suburbs are likewise close, Our family party north of Markham made this hotel an ideal spot. Once known as the Inn on the Park, the hotel has a pleasant outdoor pool, tennis court, and park for walking. I hear the main restaurant is highly regarded, although we did not eat there. The view from our 21st floor room was fantastic.
from Montreal
Submitted on 31-08-2016
An amazing hotel with everything perfect, (though it does not look like a category-4 hotel by its appearance at the first sight), except that the elevator waiting time is pretty long, as one of the three elevators stopped working and this is a 20+ floor highrise building!
from Bridgend, United Kingdom
Submitted on 04-09-2016
We stayed here for one night after visiting Toronto, The facilities are second to none. We had a lovely corner room on the top floor. The room was so peaceful and all the facilities were perfect. There are many eating facilities across the road. I am not sure if it is suitable for commuting into Torronto but it was only a short drive by car. Definitely would stay here again.
from Ottawa, Canada
Submitted on 04-09-2016
Despite some of their imperfections, Westin Prince was a good choice. What they are lacking, they managed to make up in other areas. I had a first good impression as I entered the lobby, inviting, a pleasant aroma. A chic looking lounge/bar/restaurant as well as an internet lounge and a convenience shop all on the main floor. The property ground is picturesque, beautiful forest-like with lovely trees and gardens and walking path. Occupied a two queen bed, no pull-out sofa - good enough for a sma... Read more
from
Submitted on 08-09-2016
If you are visiting Toronto and have a vehicle, I would recommend that you stay at the Westin Prince. It's only about a 15-20 minute drive from the city. The Westin Prince is located across the street from many restaurants that you can order take out from. The staff are very considerate and helpful. We've stayed here two years in a row and wouldn't have a problem staying here again.
from London, Canada
Submitted on 08-09-2016
This hotel has been around for some time but the recent reno looks great . The rooms are nicely appointed and luxurious. The lobby is gorgeous ! Staff is very courteous and helpful !! Great job .. Now if you can do something about the balconies .. I'd give this 5 stars..
from London, Canada
Submitted on 11-09-2016
This hotel is absolutely gorgeous, but I'm partial to Starwood properties! Upon entry, it's a soothing atmosphere, and has appealing decor. We were pleasantly greeted upon our excruciatingly late check-in; concierge noticed my fatigue and offered me a bottle of water which I thought was very courteous. We ate breakfast at Seasons and their breakfast buffet is one of a kind. It offers something for everyone, and it's not your typical buffet! It offers an omelette/egg station, fruits, yogurts, y... Read more
from Virginia Beach, Virginia, United States
Submitted on 12-09-2016
Stayed here for 6 days in early August attending a sports car convention. The hotel was spotless. Plenty of amenities - pool, fitness, relaxing grounds, spacious room. I was on the 18th floor which gave me a spectacular view of Toronto and the surrounding cities in the distance. Hotel is on a bus line, so I seldom drove the car. The bus takes you directly to a transit hub, so a train downtown or anywhere else was easy to get. Food and drinks at the hotel are what you'd expect at a Westin... Read more
from Montreal, Canada
Submitted on 12-09-2016
Stayed on the higher floors (SPG) floors Rooms bright clean Bathroom you can tell they tried to renovate but shower too small. The seal around glass door broken and water would seep out. Not up to star rating quality. The air vent for A/C 1/4 of the slates were missing. Didn't look too nice. Free wifi if SPG member. Front desk staff slow - and we had three rooms - couldn't put us together even though booked together. Buffet $23 a day for breakfast - they kept running out of food (not enough sta... Read more
from New York City, New York
Submitted on 18-09-2016
In town for an investor meeting being held in the hotel so stayed at this Westin. Short drive from Pearson and parked outside. Remember your license (took a pic of my rental) as you need to register your vehicle. Regular check-in line was long but the SPG line was short. Short walk to the elevators and my room. Comfortable room, enough outlets and one free bottle of water. Plenty of space. Bathroom looked like it needed renovations. Gym was difficult to find, had to ask the front desk... Read more
from Concord, Massachusetts
Submitted on 22-09-2016
About the only two good things I can say about this hotel is that the beds are comfy ( the Westin trademark bedding ) and the staff were nice and helpful. Unfortunately everything else is a disaster. Let me start with the room. The safety latch on my door was broken ( and looks like us had been for some time) and when I put a towel on the rack the rack broke too!! Air conditioning was very loud, the toilet wouldn't flush right and the shower dripped all night. Oh yeah the television didn't work... Read more
from
Submitted on 25-09-2016
This hotel, I believe is in the outskirts of Toronto downtown (Canadians feel free to correct me). It's in a nice area where there are many places to shop if you need to resupply prior to you going out for the day. Its very close to the Don Mill TTS station. This'll allow you to park your car at the nearby mall and use the TTS to get around the city without the ridiculous parking fees. As for the Hotel itself it is a quality place to stay. The room are spacious and the bed is quite comfortable. ... Read more
from
Submitted on 26-09-2016
The hotel was excellent, the rooms are a little outdated, but the service was superb for the most part. The valet and the bellmen definitely go above and beyond. Check in went smoothly, however I had prepaid my reservation in advance and confirmed with the front desk agent at check in that my card will only be authorized for incidentals. Little did I know (because she didn't tell me) that they authorize for $250 for incidentals - for a one night stay!!! That is absolutely crazy. I am a little sh... Read more
from Montreal, Canada
Submitted on 26-09-2016
Let me start with the best thing : the doormen and bellmen. Furthermore, I ate in their restaurant and food and service were excellent. Front office staff are superficial and not knowledgeable. Room had not been cleaned properly (ie. Found somebody else's hair and full of hair on night stand). Westin is known for great beds. Ok beds but terrible pillows, no choice of different ones, which is now very common in most other establishments. Key cards keep on demagnetises themselves. Most annoyin... Read more
from Toronto, Canada
Submitted on 26-09-2016
I stayed here for one night a few weekends ago as part of some corporate meetings we were running at The Westin Prince. This is my lease favourite Westin stay, located in north Toronto (you need a car), and quite dated despite renovations. My room was small, the elevators were very slow (up to 10 minute wait) and our Duncan meeting room had a loud & disruptive ventilation system. I ordered a soup and it took almost an hour to be delivered, definitely not up to my usual Westin standards. Only ave... Read more
from toronto
Submitted on 27-09-2016
I stay here once in awhile on business. This hotel compared to Westin harbour front in the same city seem like 2 different brands. The whirlpool area is shocking with broken flooring and tired tiles...would not step foot in it. My in room phone did not work, my room cards demagnetized and my wifi had to be fixed everyday. The heavenly bed must have been somewhere else as the trademark pillows were nowhere in my room or bed. The front desk staff were mediocre at best. Thank goodness for the fr... Read more
from
Submitted on 29-09-2016
Being a SPG member, I usually stay at starwood properties, my recent experience at was Westin Prince was horrible, my check-in was alright,but the moment I entered my room, I saw a huge stain on my sheet, I went down and asked for a manager, first I spoke to Stephanie ( The supervisor ), I just could not handle her hangover alcohol smell, REALLY? I asked for a refund as I wanted to check out, I was not approved therefore I asked for the manager, Jenny ( The manager ) showed up. I warn you, sh... Read more
from New York City, New York
Submitted on 30-09-2016
So I am already here 9 days with 6 more to go. I am simply not a fan of this place. Don't be fooled by the wonderful lobby area. The floor I am on and the other floors I have seen makes the hotel looks like a cheap motel 6. This is my 16th hotel stay this year and Westin Prince easily ranks #15. I have stayed at hotels in Hong Kong, China, Morocco, Netherlands, Brazil, India and other places and I am disappointed in this Toronto hotel. My list of issues to date are: 1. I had to call 4 times for... Read more
from San Francisco, California
Submitted on 01-10-2016
First off the traffic in Toronto is terrible. Like being in LA, if you are in the downtown area, the hotels there would be double the price as compare to this Westin. This hotel is centrally located to two major highways, so you can get around quickly. Unless, you are doing business downtown, why stay there? Lovely lobby and zen type garden outside. Only charge $12 a day for parking. Room was clean and big enough. Price for breakfast was reasonable for a Westin. So if you are on a vacation and h... Read more
from
Submitted on 10-10-2016
Nice modern hotel with well-groomed lands. Staff was courteous and friendly. The rooms were clean, bright and spacious. We didn't eat at the hotel, however, there a nice restaurant in the lobby area. We would definitely book there again.
from Ottawa, Canada
Submitted on 10-10-2016
My family spends many of our holidays in Toronto and this hotel has been our consistent, go to place for several years now. The location is convenient - close to the highways, the Science center and family/friends. While we'd love to spend more time walking the grounds, lounging at the pool and exercising at the gym - running around Toronto with two kids under the age of 5 is hectic. We're always super tired (and super rushed to get the kids to sleep) when showing up for check in - I must say th... Read more
from Boston, Massachusetts
Submitted on 15-10-2016
This is a budget hotel for SPG standards. The lobby area and the adjoining restaurant looks gorgeous but that's about it. The rooms are a different deal altogether, with bare-minimum furniture that was also low-end. We had requested two double beds during booking but were given one queen bed, with the assurance that a cot was on its way-- which never came! Front desk staff were polite though. The lady that works the last shift at the bar was extremely unfriendly. Overall disappointed.
from Sydney, Australia
Submitted on 16-10-2016
I arrived from Australia about 11pm. The staff were quick to get me checked in and I got to my room pretty quickly. I really wanted to have something to eat and the room service was good and the food delicious. The bed was very comfortable and I slept past my alarm. It was wonderful. As check out was 12 pm I was able to laze around and take my time. Breakfast was good. The grounds were nice and the hotel had a really nice atmosphere. Very enjoyable.
from Toronto, Canada
Submitted on 17-10-2016
Mathew the bellhop is one of the most helpful and pleasant service providers I have experienced in a long while. We had several loads of luggage which he carted and held without complaining and pleasant smile all the time. The rest of the staff should model themselves on him.
from Timmins, Canada
Submitted on 17-10-2016
very nice and clean,large rooms, staff very friendly, and curtious . would stay there again and recommend this to a friend. lots of Japanese stay there so must be own by one of them..overall very very satisfied with my stay thanks for reading.i used trip adviser for bookings.
from Toronto, Canada
Submitted on 17-10-2016
From the moment you enter the property, there is a feeling of spaciousness, cleanliness, and comfort. The rooms have plenty of rooms to spread out, are bright, well appointed, and comfortable. What more do you need?
from
Submitted on 19-10-2016
We've been staying at Westin Prince often while visiting family in the York Mills / Don Mills area. This location is not going to be for everyone. It's not on the subway line, so is not really convenient if you plan to travel into downtown Toronto often. That aside, the hotel is wonderful with large, comfortable rooms and very responsive staff. On our last visit we asked for a quiet room, so were very pleased to get a room furthest from the elevator with an extra door. Perfect. Fitness room is ... Read more
from Portland, Oregon
Submitted on 20-10-2016
Very modern and clean. Super helpful staff. Nice restaurant and bar. Lots of parking available and close to 401 highway. Definitely would return. Access to computer and printer for boarding passes or the like.
from
Submitted on 20-10-2016
We have our corporate event in this hotel almost every year. it is nice venue to host a large meetings for around 400 people. Hotel room is very nice and clean. Quiet and comfort in the room I stay. Service staff is very friendly as well.
from
Submitted on 22-10-2016
I booked Westin for a long stay of almost a month. It's been a week and right from arriving till now the stay has been a very comfortable experience. The staff is very polite and accommodating and would greet your queries or requests with a smile and utmost attention. Special mention to bellman Mathew who always greets with a big smile and would instantly meet your request or requirements. He doesn't have the word NO in his dictionary. Very satisfied with my stay and hoping the experience would ... Read more
from Wilsonville, Oregon
Submitted on 22-10-2016
The York Mills area is very convenient to downtown Toronto. Our room on the 10th floor was smallish but clean, well appointed, and had an excellent view of Toronto at night. Considering that we had paid considerably less than the rack rate we were very satisfied. Don't miss the somewhat hidden Chinese restaurant located behind the hotel's eatery. The food was excellent! Parking is close by the entrance and the bellmen were friendly and exceedingly helpful in directing us to restaurants and shopp... Read more
from
Submitted on 27-10-2016
Stayed here for two nights, i was Not lucky As i got a standard room in 4th floor and this was dated: carped, bathroom, elevator touchpad ( See pic), etc I liked that i could Open the window and the bed was really comfi. You Must get a renovated room in this Hotel, i try Not to come back
from Philadelphia, PA
Submitted on 29-10-2016
We stayed here recently and had excellent front desk service from one of the guys. He was warm, friendly and full of life! He gave us a great corner room on the 12th floor. The room was spacious with a great view. Plenty of nice, soft towels. The carpet, however, in the hallway was worn and needed to be replaced. The lobby was nice relaxing. This hotel is conveniently located with several restaurants in the area and near major highways. What I didn't care for is the daily parking rate (reall... Read more
from Montreal, Canada
Submitted on 01-11-2016
I stayed at the Westin Prince in late August as I had a family wedding on site. Previously I stayed here 7 years ago. At that time I thought the hotel was very nice and the rooms well furnished. As a Westin member I like the Westin hotels and will try and stay in one of them whenever I travel if the price is right. Since the wedding was on site it only made sense to stay here. The hotel needs some TLC. The elevators were very slow and one of the 3 elevators was out of order the entire time we we... Read more
from Lakefield, Canada
Submitted on 05-11-2016
My wife had a conference at this beautiful hotel. We spent 2 nights and 3 days. I just can't say enough good things . We had check in problems but Paul on the desk was great he went out of his way to fix the miss understanding. Drinks while he got it cleared up. The room was clean and comfortable. Didn't get the phone in the bathroom! Didn't get that you have to pay for parking as it is a 4 star hotel! Mathew the bell man was the best, he seemed to be there when ever i went out for a smoke. He ... Read more
from Henfield, United Kingdom
Submitted on 05-11-2016
A warm welcome on arrival the entire ground floor is a super space, a good bar and a lovely restaurant, I stayed for five days and the team at the Westin provide quality service. The brome and floors above require and upgrade the corridors are dark, and the rooms are tired, the bed was superbly comfortable, but the room was a mushroom colour which these days feels more than a little dated. Great shower very small bathroom. Great stay but probably would return to a down town hotel next time ar... Read more
from Montreal, Canada
Submitted on 08-11-2016
I spent 4 days in this hotel. When I arrived they told me right away they didn't have a king room so they offered me two double queen rooms and offered points on the reward program as well as complimentary breakfast. This is being proactive. The hotel is clean, rooms are well maintained and the customer experience is really good. Very good (and not expensive) restaurants that partner with the hotel.
from Exton, Pennsylvania
Submitted on 10-11-2016
The hotel is nice enough, but you can expect a half hour drive to downtown, no matter what time of day it is. Mid afternoon, late night. Doesn't matter. Also, the breakfast is underwhelming. Paid over $20 and I was still hungry. Your better off going to the cafes and diners within walking distance.
from San Francisco, California
Submitted on 12-11-2016
I live in San Francisco, but perform a lot of work in the Toronto area--both downtown and Richmond Hill (NE suburban). The Westin Prince is the nicest facility located reasonably in between. I stayed there almost every week from Sept thru April, and was quite comfortable. I'm pleased to report that the same standards are being upheld six months later. The rooms are inviting, and the quality of sleep on the bedding is outstanding. The bar is warm and welcoming on a cold Ontario night, and th... Read more
from Greece
Submitted on 12-11-2016
Love this hotel. Staff were extremely friendly and happy and efficient. Comfortable bed, clean, wifi worked a treat and great bathroom. Would recommend this hotel with no qualms at all. Thank you Westin Prince :)))
from Athens, Greece
Submitted on 12-11-2016
Some hotels I have stayed in could learn from this hotel. They recycle everything and it's located in the room reminding guests that it's a good thing to recycle! Yay! Staff was super warm and friendly and happy!! Room was clean, very comfortable and lovely!! Thank you!
from Washington DC, District of Columbia
Submitted on 12-11-2016
I stayed here for 3 nights for a conference in the area. The hotel itself exceeded my expectations. It was a very nice, clean hotel with great dining options. My room was clean, the bathroom was clean, and the staff was very helpful throughout. It was about a 20 minute drive into downtown. I had an incident where I burned my finger. While the staff was very helpful in getting me ice, it would be nice for the hotel to carry some basic first aid supplies for a small incident like mine. That would... Read more
from
Submitted on 15-11-2016
Though we only stayed here for a night, it was definitely a wonderful stay. The room was luxurious and large. The service was top-notch and very professional. Facilities were clean, including the gym and pool. Unfortunately, the location isn't the greatest for those who want to explore or to go downtown. Since it's situated in the north, it's hard to get around without a vehicle. It's also not very close to a subway location, though there are bus stops close by. Otherwise, it is a lovely hotel... Read more
from Fort Erie, Canada
Submitted on 15-11-2016
My boss and I stayed here for a conference last week and I was pleasantly surprised with the Westin Prince Toronto. Very friendly staff, clean room, comfy beds, great food, and a beautiful venue for a two day conference. I was impressed with the workout room as well - well appointed, clean, and I appreciated that it was supervised. Overall, a great stay! I would definitely come back.
from Flower Mound, Texas
Submitted on 16-11-2016
Stayed at the property as part of conference. Even though I arrived long before check-in time, the front desk staff got me a room. . Room service was swift although typical hotel overpriced. My lunch arrived within 20 minutes of order and the food was hot and plentiful. On the 2nd day of my stay discovered that i could not receive any incoming calls. My maintenance man Mani, was quick to diagnose that one of the phone lines had been cut by the group doing street repairs. MANI was extremely apo... Read more
from
Submitted on 19-11-2016
We traveled from the U.S. to Toronto back in October 2016. We stayed in this hotel for 2 night and had a great experience, mainly because the staff were very pleasant and helpful. Paul Lee at front desk kindly helped us recover our mistakenly canceled reservation. We had a long day of traveling, and it was nice that he fixed the problem for us without anyhassles. The hotel is also located conveniently near restaurants and shops, walking distance. I highly recommend.
from
Submitted on 23-11-2016
I recently stayed in the westin during my visit to Toronto for my business trip. I was given a corner room on the higher floor which had an excellent view. The breakfast was excellent served in the restaurant below. If your work place is close to the hotel then this would be the best work hotel to stay in.
from Le Claire, Iowa
Submitted on 28-11-2016
Hotel was very nice. Staff was great. Best find was the new Chinese restaurant, the Jade Palace. Has only been open for 1 month and not well advertised, but the good was awesome. Highly recommend you check it out if you are staying at the hotel.
from Dubai, United Arab Emirates
Submitted on 02-12-2016
Was with the family and we had planned to stop over Toronto during August. We were late in booking and as such, could not find a better alternative hotel online. Overall experience was NOT positive. Yes, the beds are clean, and the rooms are spacious. Quite honestly this is where the good stuff ends. This is a high volume hotel, and the facility overall is dated (new relative to the avg standards in NA...but in Asia or Middle East, this hotel will be a 3 star at best..). Reception team is ... Read more
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