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Holiday Inn Toronto Yorkdale

Toronto, ON, Canada (YYZ)

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Based on 691 reviews
Great location for leisure travelers looking to relax and have fun.
Room & Rates

DELUXE ROOM

Preference for bed type cannot be guaranteed as it will be allocated upon arrival based on avail each of our deluxe rms offers you the convenience of free wireless internet access and on command movies on a flat screen lcd tv beds are triple sheeted and you can choose from a pillow menu
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STANDARD ROOM

Preferences for bed type cannot be guaranteed as it will be allocated upon arrival based on availability each of our rooms offers you comfort and the convenience of free high speed wireless internet access you can choose an on command movie on a flat screen lcd tv to enjoy
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KNG EXECUTIVE NONSMOKE

Newly renovated bus. Class rm features a larger bathrm fiji bottled water keurig coffee maker robe slippers free wifi you can relax with massage showerhead and enjoy a ppv movie on flat scrn tv work at a desk w an ergonomic chair while you listen to the ipod alarm clock radio located west tower
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KNG LEISURE NONSMOKE

Flat screen lcd tv with free wifi access desk and ergonomic chair pillow menu voicemail bath and body works amenities with makeup mirror granite cnt curved shower rods and a comfortable armchair and foot stool these deluxe rooms are perfect for both business and leisure travellers.
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1BD MOBILITY ACCESSIBLE TUB NOSMOKING

This accessible rm offers features like roll in shower wider doorways and a visual alert system the closed caption tv has ppv movies the bath has a hand held shower head you can work in comfort at a desk with an ergonomic chair with free wi fi internet access and two phones with voicemail.
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2 DBL BEDS NONSMOKE

Rest under exquisite triple sheeting after working on free wireless internet at the desk and comfortable chair bathrooms feature granite countertops curved shower rods and bath and body works amenities watch a ppv movie on the flat screen tv our standard rooms are anything but ordinary
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2 BD DELUXE 2 PERS NONSMOKE

Our newly renovated rm guests appreciate the upgraded amenities and free wi fi internet access a larger bathroom bottled water a robe and slippers and an ipod alarm clock the bath features a massage shower head and curved rod for more space the bed has upgraded linens and a pillow menu.
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Holiday Inn Toronto Yorkdale
3450 Dufferin St, Toronto, ON Canada M6A 2V1

Location

Located in Toronto, Holiday Inn Toronto Yorkdale is near the airport and close to Yorkdale Mall, Downsview Park, and Earl Bales Ski and Snowboard Centre. Additional area points of interest include Casa Loma and Royal Ontario Museum.

Resort Details

Dining options at Holiday Inn Toronto Yorkdale include 3 restaurants. A bar/lounge is open for drinks. Room service is available during limited hours. The hotel serves buffet breakfasts each morning in the caf (surcharges apply). Recreational amenities include an indoor pool, a health club, a sauna, and a fitness facility. This 3-star property has a business center and offers a meeting/conference room, secretarial services, and audio-visual equipment. Complimentary wireless Internet access is available in public areas and the hotel has a computer station. This Toronto property has event space consisting of banquet facilities, a ballroom, and exhibit space. Wedding services, concierge services, tour/ticket assistance, and tour assistance are available. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/caf, multilingual staff, and gift shops/newsstands. This is a smoke-free property.

Accommodation Details

370 air-conditioned guestrooms at Holiday Inn Toronto Yorkdale feature coffee/tea makers and complimentary newspapers. Beds come with pillowtop mattresses and down comforters. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Wireless Internet access is complimentary. In addition to desks, guestrooms offer phones with voice mail. Televisions have cable channels and pay movies. Rooms also include blackout drapes/curtains and electronic check-out. Guests may request hypo-allergenic bedding and wake-up calls. Housekeeping is available daily. Guestrooms are all non-smoking.

IMPORTANT INFORMATION

Notifications and Fees:

  • This property\'s policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • There are no room charges for children 18 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
  • All guests staying in hotel guestrooms must be registered with the hotel.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: CAD 9.00 per night (in/out privileges)
  • Self parking fee for large vehicle: CAD 17.00 per night (in/out privileges)
  • Late check-out fee: CAD 50.00
  • Buffet breakfast fee: CAD 22.54 for adults and CAD 4.40 for children (approximately)
  • Refrigerator fee: CAD 15.00 per night
  • Rollaway bed fee: CAD 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • ATM Machine
  • Billiards
  • Business Center
  • Children's Play Area
  • Concierge Desk
  • Dry Cleaning Service
  • Dry Sauna
  • Executive Floor
  • Fitness Facility
  • Ice Machine
  • Indoor Pool
  • Kids Eat Free
  • Live Entertainment/DJ
  • Porter / Bellhop
  • Safe Deposit at Front Desk
  • Whirlpool
  • Wired Internet
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 691 reviews
from Smiths Falls, Canada
Submitted on 17-05-2016
My cousin and I met for a girl's weekend in April. Prior to our arrival, I called the hotel and requested a our room be in quiet area in the hotel, as I have a difficult time sleeping. When we arrived, we were very pleased with the lobby and our room was cozy and modern. Shopping was close by and the room service was quick and very good. The first thing I noticed on our first evening (a Friday) were the people hanging around our door chatting - and as the night went on, more people were in the h... Read more
from Toronto
Submitted on 18-05-2016
Kristie DiGiorgio and all the staff who do the catering for meetings are exceptional and will go out of their way to make your meeting work they way you want it to. Have not stayed overnight there so this review is for meetings and catering only.
from Carolina
Submitted on 18-05-2016
Hotel seems to be good for business but if going for vacation, it's not the right location. All sights and restaurants are in the downtown area and taxis are VERY expensive and tricky. It's across the street from the Yorkdale mall which is also extremely expensive. There is nothing else around the area. Food at hotel's restaurant is bland, no taste, expensive and their customer service sucks. Spent over an hour waiting for our appetizers and left before we had to wait another hour for the entr... Read more
from Bernardsville, New Jersey
Submitted on 22-05-2016
We had a week long meeting in the William Conference Room. The support was attentive, efficient, and complete. In addition to the refreshments in the meeting room, the hotel supplied breakfast and lunch. The food was excellent from the complete and varied buffet. The service from Vesna was perfect and pleasant. She made the meeting so comfortable, I recommended to the organizers to be sure to come back! Thank you for making a potentially dry and tedious week of meetings fun.
from
Submitted on 25-05-2016
I have stayed at the holiday inn at Yorkdale two times over the last month. Both times I have been very impressed by the staff working the front desk. On my first visit to the hotel I was having a struggle finding the exact location. I pulled over and called the front desk and Nikky answered the phone. She was able to guide me to the hotel and once I arrived she was promptly checked me into my room and provided a few jokes; which was some much needed humour after my long trip. On my second visit... Read more
from Greensboro, North Carolina
Submitted on 04-06-2016
The first time I stayed at the Holiday Inn Yorkdale it was such a good experience because of the clean environment, the friendly staff, convenient to shopping and restaurants. The front desk staff Kim, Laura, Laura P., Nikki and Joanna are friendly and always make you feel welcome!
from
Submitted on 05-06-2016
I stayed at Holiday Inn for a work conference and absolutely loved the stay. The staff was exceptional, especially Nikki. She was such a delight and always had a cheerful attitude. She went above and beyond to make sure my stay was comfortable. Definitely recommend this hotel.
from Amsterdam, The Netherlands
Submitted on 06-06-2016
I recently stayed in this property for 4 nights and from the moment I checked in I found the staff to be courteous and very helpful, in all departments. The room was in the West Wing, facing on to the highway but believe you me this is far better than having a room which faces on to the central atrium. My room was big and clean, with very comfortable bed, small bathroom and the usual North American habit of supplying paper cups for hot beverages, even in an executive room. I only had breakfast o... Read more
from Brooklyn, New York
Submitted on 06-06-2016
I have stayed at the Holiday Inn many times over the past several years. It is the only hotel I stay at when I'm in Toronto. The hotel is always well maintained, and provides the highest level of services. But it is the staff who make this hotel exceptional. In particular I want to compliment Ida and Doreen for their warm welcome every time they see me, and their exemplary service. I have no doubt many other guests feel the same way about them. I always compare the Holiday Inn Yorkdale to all ot... Read more
from Toronto, Canada
Submitted on 06-06-2016
We held our Biennial Convention at Holiday Inn Yorkdale and we had the best service ever. Kristie, Shawn, Sassan, Patricia and ALL the staff at this hotel is absolutely amazing. They anticipate your need and see that you are not missing anything. I recommend this venue to anyone that is planning an event. Food is excellent, service is amazing and the people will make sure your event is a success!
from Perth, Australia
Submitted on 11-06-2016
Stayed here as it was close to the ambulance service we were visiting. Great hotel, friendly staff, good breakfasts. Only grip it is far from everything else in Toronto, but thats not their fault. Easy check-in and Check-out. Clean, basic, but comfortable rooms.
from Montgomery, Alabama
Submitted on 16-06-2016
Excellent service does not adequately describe the service at this hotel! Everyone went out of their way to make my stay enjoyable! The hotel is clean and beautiful and well placed for the mall and easy access to downtown! Thanks to everyone at the hotel!!!!!
from Alliston, Canada
Submitted on 17-06-2016
Nice property in a convenient location to highways and public transit. Friendly staff. Vesna provides particularly good service at breakfast in the Cafe Monterey. We had an excellent dinner at the hotel. Frankly, drinks in Cascades Lounge are priced quite high. A beer and tip will set you back about $11.00. At those prices one is not encouraged to linger.
from Munich, Germany
Submitted on 18-06-2016
Beautiful, Charming Holidays fortunate to have found a big discount to this Hotel! on: bit.ly/yeseas Food was delectable, sweet and pleasant with a variety of hot and cold stuff My room was very smooth, and precisely arranged, - Great.Fine sized bed and okay bathroom. Staff guys were extremely useful and friendly - during my entire stop over.
from Surrey, Canada
Submitted on 19-06-2016
With hectic schedule I like to have weekend escape and my choice is shopping dining and all this away from home. This hotel is across from Yorkdale mall which is a high end mall. With stores like Holts Renfrew Louis vutton etc this is idol location for me to stay. Booking directly by hotel ensures me a great room. Easy access to major highway makes it easier to get to the hotel. There are numerous resturants in close proximity plus few good ones at the mall. The hotel serves grea breakfast buffe... Read more
from Somerville, Massachusetts, United States
Submitted on 22-06-2016
hotel was clean great location. accessibility was close to main streets, shopping, bus and train routes, and the highway. shopping mall across the street with restaurants. employees very helpful. indoor swimming pool and spa.
from Edmonton, Canada
Submitted on 23-06-2016
The hotel itself is top notch and the location is very desirable when I travel to Toronto. It is a stones throw away from a great shopping mall and the transit system, trains, Go buses and city buses which make getting anywhere in Toronto very easy and hassle free. The food is also a joy to experience and offers a wide variety and exceptional dining hours for convenience. The staff is also very friendly and helpful and always go over and above to make you feel valued. During our week stay ou... Read more
from Vancouver, Canada
Submitted on 25-06-2016
I was here for a week for business. This hotel is the only one in the area and serves people coming in for shopping trips or Wonderland trips, so it's quite expensive. The breakfast buffet was $25 so I got a coffee and muffin from the kiosk, which we still $7. My room was clean and comfortable but the west tower of the hotel itself is a bit run down. I never used the pool or game facilities, but they looked nice enough. If you are in town to shop at Yorkdale mall, stay here. Otherwise, s... Read more
from
Submitted on 27-06-2016
I attended a conference here and was very impressed with the friendliness and helpfulness of the staff. They were always smiling even though they were very busy and people were often trying to get into their rooms early.
from Eganville, Canada
Submitted on 28-06-2016
First visit to this Holiday Inn, excellent service, clean rooms, nice location, ample parking, easy access in and out. Pretty much all services you would need are in hotel. We will stay here on our next trip to Toronto.
from
Submitted on 08-07-2016
I have been going to this property for 20 years now while visiting family from NYC. The property is nice but needs renovation. The airport theme is fun, but there should be more airplanes and such if the floors are going to be named flight xwz etc. In past years the food in the dining area has been better, not sure why the breakfast was so bad. However, the staff was friendly and accommodating. Overall beds were comfortable, water pressure was strong, and a quick walk to the mall!
from Richmond, Canada
Submitted on 10-07-2016
Rooms were very clean. Location is perfect with Yorkdale and the subway right across the street. You can walk from the parking lot of the hôtel directly to Yorkdale within 1 minute. Don't need to fight with parking in Yorkdale. Front desk staff very friendly, my daughter forgot her toothbrush and they gave us one. Evelyn was the lady who cleaned our room (2nd floor room 232). She was wonderful, she noticed that we had 4 people and immediately offered us an extra towel and face cloth, th... Read more
from Tonawanda, NY
Submitted on 10-07-2016
Close to shopping mall and public transportation into city via GO and TTC. Stayed for a Toronto FC game. Clean hotly. Extremely friendly staff. Has a great atrium for families equipped with fitness centre pool jacuzzi and sauna.
from Toronto, Canada
Submitted on 11-07-2016
This location is a keeper. The room was impeccably clean, the service was great, and the staff were almost a step ahead of me when I needed anything. The amenities are excellent for all ages, and the hotel is very conveniently located near the subway and Yorkdale Mall for those who do not drive, and near the highway and a major north-south street toward downtown Toronto for those who prefer to drive. I stayed for four nights in an accessible unit. I have a major mobility problem, and use a s... Read more
from Newbridge, Ireland
Submitted on 11-07-2016
Good hotel on the outskirts of the city with a subway station in the shopping centre across the road. If using this hotel as a base for sightseeing be aware that if you stay in the city late at night or need to get into it early in the morning you will need to find another form of transport other than the subway as the shopping centre closes and there is no other way to get to the hotel from that stop. Breakfast was excellent but buying dinner was a little over priced for its out of town locatio... Read more
from Toronto, Canada
Submitted on 11-07-2016
I am not very well versed with writing reviews but my wife and I were very pleased with this young lady we met at one of the hotels we stayed in during our visit to Toronto. Nikita was kind and caring all through out our stay. We not only saw her helping us with a genuine smile but she was the same with everyone around her everyday. We had deep conversations with the young lady. She made us coffee, looked after our grandson while he was crying and made him laugh instantly as she was also a teach... Read more
from
Submitted on 14-07-2016
I visit toronto often and stay in downtown. But the entire city was too busy and i ended up staying at this location. The staff was very friendly. The rooms were kept clean. The only issue with the hotel was the price. It was too high for a standard two double bed. During my check in the guest relation lady Nikki helped me find places to eat and things to do. she carried my luggage and offered cookies as compensation for the high price. i took it. Easily accessible from subway and highway. Good ... Read more
from chicago,il
Submitted on 14-07-2016
Holiday Inn Toronto Yorkdale is right off the highway. To enter the parking lot, you must cross a Honda dealer, weird setup. Parking cost $ 16 /day. Checkin was quick. Rooms are tiny. We needed a rollaway, which made the room even tighter. Elevator were a bit slower than most. Due to US / Canada exchange rate, our rooms price with US Dollar came out great for us. The issue we had was front desk advised us local calls would not be charged.... Wrong... I found out that only applied to ... Read more
from
Submitted on 15-07-2016
I have stayed at the Holiday Inn Yorkdale numerous times over the post several years. I consider it one of the best hotels I've stayed at form any of my business and vacation trips worldwide. The rooms are large, clean and well maintained. The staff from the managers to the cleaning and maintenance staff are outstanding, friendly, and always willing to help. Ida at reception is probably one of the most friendly helpful hotel staff I have ever met anywhere in the world. I will not stay at any oth... Read more
from Scotland
Submitted on 15-07-2016
My wife and I have just returned from our vacation in Canada and spent four nights at the "Holiday Inn Toronto Yorkdale" prior to flying home to Scotland. From my communications with the hotel prior to our arrival, through to our departure the staff were very obliging, professional, welcoming and helpful. Our room was very clean and nothing was too much to ask for. The facilities at the hotel are excellent and its location next to the Yorkdale Mall makes it ideal for shopping or taking the subwa... Read more
from Sault Ste. Marie, Canada
Submitted on 17-07-2016
I like this place. The atmosphere is very nice and the service I always receive is great. The rooms aren't modern but are clean and kept up. The beds are on the firmer side but I like that. The pillow selection is great, so no issues there. The bar though has terrible service. Very slow and the prices are too high. This is a great place to bring the kids. They have a kids playing area with pool, a ping pong table, etc. There is also a pool and fitness area. It's a neat set up. It's also close to... Read more
from Toronto
Submitted on 18-07-2016
I took four rooms for one night for our annual, 3-generation weekend away. We spent the afternoon at Casa Loma in Toronto, then drove 15 minutes to this hotel. It was a really good surprise- there is a good family swimming pool with a large shallow end, a Ping-Pong table and a small floor tennis court both with equipment, a pool table, exercise equipment, sauna rooms and a whirl pool. The restaurant accommodated our 3-generation family of 14 people with good, friendly service. The rooms were cle... Read more
from Toronto, Canada
Submitted on 18-07-2016
Many business trip in Toronto, always choosed holiday inn yorkdale for the amazing customer experiences given by Nikky and Joana. Always over achieved the expectation, you feel like an important guest.
from Arnprior, Canada
Submitted on 21-07-2016
We are still staying at the Holiday Inn Yorkdale but our experience thus far has been superb. My wife has some mobility issues and the hotel has rooms to accommodate her needs, you just have to ask. The hotel is located within a 30 minute drive (or less) to major attractions including the Rogers Centre, CN Tower, Casa Loma, Royal Ontario Museum, Toronto Zoo and Hockey Hall of Fame. The rates I find are more reasonable as compared to staying at a hotel right downtown. The hotel is clean, the on s... Read more
from London, Canada
Submitted on 23-07-2016
Comfortable rooms, great dining, but what make this place is the staff. From the check-in to the check-out the staff are always friendly and courteous. During my most recent stay one staff member in particular, Joana, when out of her way to make my stay more enjoyable. A friendly conversation at check-in was all it took. - Thanks Joana. Alan Dunn
from Tequisquiapan, Mexico
Submitted on 26-07-2016
Since arrival people were very nice, service and facilities as well, better than expected. Not so close to downtown jams. The equation price - quality very nice. Kids and wife very comfortable, inner pool was a great add on for my kids would recommended for sure
from
Submitted on 26-07-2016
The Holiday Inn at Yorkdale was a great place to stay. My daughter and I stayed there for six night's and the room was clean and comfortable. All the staff were very friendly and went out of their way to help. We travelled to Toronto City each day which is only about a 30 mins subway ride from the station next to the Yorkdale Shopping complex. Maybe at most a 10 min walk from the hotel. A clue for new travelers is that the subway is one token per trip no matter how far you go. The tokens can be... Read more
from
Submitted on 26-07-2016
The hotel was all we expected, and very conveniently located across from the Yorkdale Shopping Centre (where we picked up take-out breakfast most mornings). There's a TTC stop at the far end of the mall, too, and we used the subway a lot. This is a pet-friendly hotel, easily accessed from the 401 without driving downtown. The restaurant was a tad expensive, but everything we ate or drank was very good! The pool is quite attractive and is in an open space near the restaurant; it has a sort of... Read more
from
Submitted on 27-07-2016
Problem #1: I booked a group of rooms at this Inn for one night. A data entry error on the part of hotel staff greatly inconvenienced and embarrassed two of my travel companions. No apologies were offered after I solved the problem for them. Two small meal vouchers were finally offered after I spoke politely but firmly with management - who first tried to insist (despite the evidence in front of them) that the error was mine. Problem #2: One of us did that thing that tired travellers occasiona... Read more
from Owen Sound
Submitted on 27-07-2016
The place was very noisy and crowded. We were on the west side and getting to the elevator with baggage was a real challenge with lots of turns and doors. The main floor was an awkward layout and the restaurant was hard to find. I wanted only breakfast. I wads told at the cashier to wait for my server. After 10 minutes I got up and served myself at the buffet. The entire meal was very expensive and items difficult to find. The room however was quite good, clean, and the beds comfortable. Disappo... Read more
from Montreal, Canada
Submitted on 29-07-2016
This stay began with a warm welcome from Nikki at reception and a friendly staff all around. Joey the shuttle service always smiles and friendly. Spent many months at the Holiday inn Yorkdale for business and can assure you the rooms are always clean and fresh, Great food, decor and ambiance at the Café Monterey, Location is great, walking distance to the Yorkdale mall and restaurants.
from Victoria, BC
Submitted on 30-07-2016
We booked through Hotels.com and was put on the 2nd floor with a small dirty window overlooking the front entrance. It was very noisy and a bit run down. After discussions with two different front staff, they agreed to move us to a higher floor for our second and third night. Our room on the 12th floor was much better: cleaner and quieter. The downfall was that the phone didn't work. The saltwater pool was nice, but rather small. The gym was quite small and very warm. Nice and close to Yorkdale ... Read more
from Montego Bay, Jamaica
Submitted on 30-07-2016
The staff was excellent at setting up the event and discreetly present at refreshing the room during the event. Catering was adequate and Janet and the Catering Director made sure that the business invitees were seated and fed with a variety of refreshments. Room service provided by K.Sara was friendly and above the norm to make me comfortable. In general staff was friendly and very helpful at front desk and dining.
from Niagara Falls, Canada
Submitted on 31-07-2016
From the moment we entered this hotel the service was impeccable! Greeted with friendly smiles at the front desk, goodie bags for the kids and even toys from their treasure box. The gentleman were quick to deliver warm milk to our room for our sons bottle and the service at dinner in their restaurant again did not disappoint. The food was delicious, our room on the executive level was AMAZING and spotless. The pool kept our kids busy all evening. With this convenient location, top notch service ... Read more
from Glasgow, United Kingdom
Submitted on 01-08-2016
Stayed here for the 3rd time in July and again was not disappointed. From check in to check out everything was great. Breakfast is excellent and the Canadian bacon is just divine! Pool facilities are great and the kids loved having their morning swim before breakfast. Can't wait to come back again.
from Ontario
Submitted on 02-08-2016
If there was a model on how to provide excellent customer service, this hotel and its staff could be used to demonstrate how it's done. From check-in through check-out, the staff went well beyond expectations. I think it would be best to leave out a couple of the things that were done as I don't think it would be fair for everyone to automatically expect the same things. Let's just say there as an issue that I didn't even complain about, yet the front desk called my room to apologize and offer... Read more
from Toronto, Canada
Submitted on 03-08-2016
The staff at the Holiday Inn Yorkdale is amazing. Carrie and Kristen were very professional and efficient. Our delegates were very pleased with the accommodation and the hospitality of the staff. They really went above and beyond, each and every one of them, to make our event a success. The location was ideal as well since they could hop over to the Yorkdale mall to shop and eat. And even though traffic was an issue, we couldn't have asked for easier access to the 401 HWY
from
Submitted on 03-08-2016
Hello. A few days ago, my family and I had stayed in your hotel. Our experience was very nice. Besides the facilities, we found the staff and people catering to us made the difference. Two individuals, in particular, were Vesna and Niki, from our breakfast. Even though we took the buffet option, Vesna took measures to make sure we were comfortable and accommodated any needs we had. The conversation we had with her, also made the difference between just serving us ...and actually caring about... Read more
from Toronto, Canada
Submitted on 10-08-2016
I hosted a delegation of 17 people attend a gathering and stayed at the hotel. The staff handled out staggered arrival and checkin smoothly. The menu for our dinner was exceptional, with a great selection for vegans/vegetarians. Our request for halal meat was accommodated, and the restaurant staff even prepared a last-minute plate for a guest who was sensitive to certain foods. We were able to get a lower rate for our rooms and a very good package deal for our event.
from
Submitted on 10-08-2016
We recently visited this Hotel, and upon arrival it is clear this is an older style hotel. We stayed in the West tower overlooking the courtyard (pool, exercise room, spa...) and found that the room needed some updating. Ceiling was peeling (looked like water damage) and the bathroom was very small. While the room was small and needed some small updates, it was clean and comfortable. The housekeeping staff was prompt and polite. Our room had a small balcony that overlooked the pool area, and the... Read more
from new york
Submitted on 11-08-2016
In the frenetic car and tall buildings polluted city one feels like visintg an old comfy grandma's place. Lots of nice amenities, very helpful and friendly staff make you feel at home in the place woven with old service charms and modern conveniences. Wifi is free, parking is reasonable, metro across the street, good eating choices inside and nearby - what's not to like! Luckily we booked it for the long weekend and hardly want to venture outside. My only wish they had an adult only time at the ... Read more
from Portage, Michigan
Submitted on 14-08-2016
After seeing some of the recent reviews, I had to double check to make sure we were talking about the same place. The property served its purpose for visiting Toronto, without staying right downtown, but there are always trade offs, and honestly, we didn't feel this time we got the upper hand. On the positive side, it is easy to access right off 401, you can book a "parking included rate", and the mall and access to TTC Subway system is across the street. Also, obviously, the price is less th... Read more
from
Submitted on 18-08-2016
The facilities were great and accomodated our large group. But more than that the staff were amazing. We were woefully understaffed for our event but there we were always willing (cheerfully!) to help in any way they could. Both Kristie and Sean spent long hours answering questions, coordinating rooms and dealing with our ever changing list of needs. But it wasn't just the coordinators who were amazing. Every single employee was cordial and helpful. Truly, the service here was phenomenal and I w... Read more
from London, United Kingdom
Submitted on 06-09-2016
Good location in terms of travelling into central Toronto. The bar and restaurant are very expensive compared to local restaurants and bars. Overall the hotel is dated but the reception staff are very helpful and room service is prompt.
from Ottawa, Canada
Submitted on 07-09-2016
Comfortable bed and pillow, good shower head but otherwise room is tired. Sushi is delicious, breakfast buffet is really good but don't arrive at the end. Great atrium, love the hot tub. Been here 3-4 times, always really good, strongly recommend. Close to Yorkdale. Near-ish to York U.
from
Submitted on 07-09-2016
After reading several reviews I booked this hotel to save some money as it was less than half the price of the ones in the downtown/ harbor front area. The hotel is a little dated and could use some updating (but it is not bad). The rooms are a good size but the bathrooms are small (might have something to do with the way the door can't be opened or closed at the time someone is using the bathroom). The restaurants in the hotel did not seem like a good value, especially the breakfast for $26 eac... Read more
from Sudbury, Canada
Submitted on 08-09-2016
My first time staying I was having a pretty bad day and probably came off as grumpy but checking in was quick informative and welcoming .. The staff at this hotel is just amazing,, the lady who checked me in Ashlee was very warm , very sweet and professional ,Went out of her way to help with directions The food was good maybe a bit to pricy but orina - Spanish girl - was Very friendly and spoke to me for awhile .. The house keepers was friendly , the rooms of the hotel is a bit outdated !but ver... Read more
from Toronto, Canada
Submitted on 09-09-2016
I enjoyed my stay at holiday inn very nice service. I personally enjoyed going to the spa the most. The attention from Nidia at Ssci Ssci Salón and Spa on the first Flor of Holiday inn, was the best I've ever had. A very relaxing and enjoyable service from a professional.
from Toronto, Canada
Submitted on 12-09-2016
I have holding my yearly training events at the Holiday Day Inn Toronto Yorkdale for the last 5 years, and they always exceed my expectations Kristie De Giorgio the special event coordinator that took care of my event was extremely pleasant, and organized Pat and Jenina who serviced my event and as they have the last few years were exceptional. They went out of their way to ensure everything was done to perfection. They even assisted me with my company training materials that I needed to get ... Read more
from Edmonton
Submitted on 12-09-2016
Room was clean and very comfortable. It was very quiet at night even though we were close to a major freeway. Buffet breakfast was not impressive. There is a coffee kiosk by the lobby. We bought muffins, yogurt, fruit and good coffee there for two of us for the same price as one buffet breakfast. Yorkdale Mall is just across the street. It is a very upscale mall. Very nice. The hotel is in a more industrial area, so apart from the mall, which is large, there wouldn't be much to see nearby. ... Read more
from
Submitted on 14-09-2016
Second time I stayed here this year & the service was as good as the first time. I was welcomed by Nikki, a customer-oriented lady. I shopped a lot too thanks to the very look location of the hotel. I can't wait to be back again soon.
from
Submitted on 15-09-2016
The staff was very polite and super nice, especially Niki (Nikita Kaur) was very helpful and friendly. This place is right across the street from Yorkdale Shopping Centre (great if you love retail shopping) and a few blocks north of Orfus Road (great if you love discount outlet shopping). It's a bit away from downtown, but it's near the Yorkdale TTC station, so you can easily take public transit downtown if you don't have a car (will take about 30 minutes from Yorkdale Station). Driving downto... Read more
from
Submitted on 16-09-2016
After staying downtown I found this hotel to be much better value than the downtown Holiday Inn Express offerings. The location is across from the Yorkdale mall but is otherwise not overly central and near an old warehouse. The restaurant is pricey but good quality food with healthy options.
from Philadelphia, Pennsylvania
Submitted on 19-09-2016
My wife and I stayed here for two nights. I picked the hotel for its price and its relative nearness to a Toronto Metro station. The station is about a 10-minute walk. Most of the walk can be made through the mall that is across the street from the hotel. Because we were too tired, we ate here for dinner one night also. The food was pretty good and wasn't overpriced. However, if you're in Toronto, there are many excellent restaurant choices and you could do better than the hotel restaurant. The ... Read more
from Nottinghamshire
Submitted on 19-09-2016
We were welcomed as honoured friends when we checked in and were given a room in the West Tower reserved for IHG members. Our room overlooked the Atrium. We had the most delicious dinner on our first night where the service was outstanding and the food quality remarkable. You have a choice of pillows on your bed ( soft or firm) and this promotes a feeling of calm especially as the mattress itself is so comfortable. I am a poor sleeper at the best if times and I slept like a baby. My husband said... Read more
from Eagle, Idaho
Submitted on 20-09-2016
The hotel is old , but clean. The saving grace is the location. It's located next to a mall( really high end mall) you can catch the subway in the mall, it's a mile walk from the hotel. The front end staff is very very stuffy, and not very good at helping with directions. More over, it's over $200 US a night and than you pay for parking, $14 and no free breakfast! Wow, I would not stay here again and I've traveled the world several times over!
from Wigan, United Kingdom
Submitted on 25-09-2016
Stayed at the hotel for three nights while visiting Toronto. It's a lovely hotel with great facilities including a swimming pool and quality restaurant. We ate in the restaurant one evening and the food was really enjoyable. We also had a continental breakfast each day that had a good selection of items including delicious fresh fruit. Our room was a good size and had twin queen beds. We found the TV a bit confusing as we couldn't find a menu of what programmes were on TV each evening and t... Read more
from Longmont, CO
Submitted on 26-09-2016
This is definitely an older property, but certainly well maintained and definitely clean. The location is outstanding -- across the road from a beautiful mall and close to the Subway. It worked well for my needs. The staff was always very gracious and helpful. I was disappointed that my room didn't have a safe, but they did offer to store things for me in the hotel safe at the front desk.
from Ottawa, Canada
Submitted on 26-09-2016
Staff was friendly , however I asked about getting to Rogers center and was directed to use the subway station at the mall which was closed and not made aware of the several other closings at several other stations. Hotel staff should be well versed in these matters in my opinion. Getting to and from downtown turned out to be dreadful. Really it's in the middle if no where with downtown prices. Disappointed with the over 20 dollar per head , mediocre breakfast buffet. I won't be going back .
from Perth, United Kingdom
Submitted on 27-09-2016
Arrived at hotel welcomed by receptionist called Cassidy, she made us feel at ease, very good customer care, explaining the metro, the hotel, use of the car park. The hotel was near the Metro ideal for travelling into Toronto. The Yorkdale shopping centre has many restaurants, cafes, along with Cinema and shopping.
from New York
Submitted on 28-09-2016
First I have to say I was impressed by every team member I interacted with at this hotel and their service is good and all seemed genuinely engaged. The management team have done a great job on that front. The issue here is that the premises itself is old. My room had a rather dodgy stain on the carpet, a tub from the 1970's, a/c that rattled and was just all over old - and that was an executive floor! All the hotel infrastructure is old. Making your taxi or driver take a parking ticket to even ... Read more
from
Submitted on 28-09-2016
Salesperson, Carrie Holmes, was amazing! Restaurant staff, courteous and professional! Rooms were impeccable. Overall experience: Beyond excellent!!! Meeting rooms were effectively equipped with the necessary technology for easy communication. Rooms were prepared ahead of time and very comfortable. Breakfast and lunch were great with a lot of choices to cater for any dietary restrictions.
from
Submitted on 30-09-2016
The building is dated. For example the toilets are small. However, the friendliest of the staff from checking, house keeping, and the restaurant makes up for it. The sushi is great. Lots of kids space, small tennis court, pool table, and pool. Very close to the chesswood arena and Yorkdale mall.
from Ottawa
Submitted on 01-10-2016
I stayed at the hotel for a visit during a conference. The hotel is clean and the common areas are well taken care of. Although I didn't swim the indoor pool area and close by bar looked very nice. The hotel is starting to show its age however but nothing that I found to be in terrible condition. The room was clean and the service was great. The lunch buffet inside the hotel was extremely good with lots of options. The conference room was standard. Yorkdale mall was right across the street w... Read more
from
Submitted on 03-10-2016
Family friendly hotel with kids in mind. Didn't get a chance to use the pool but looked nice (indoors). Private room for young children to play. Indoor tennis and ping pong. Layout was ok. Ease of checking in and out. Service was friendly. Breakfast buffet was very good. Close to major highway and across from a mall.
from Toronto, Canada
Submitted on 04-10-2016
I over night here from time to time and the staff is always helpful. For some reason I end up dealing with Joana more than anyone. She always greets me with a beautiful smile, and goes out of her way to ensure that my stay is satisfactory. Well done Joana! You are a deer! You're the neatest and the hostess!
from
Submitted on 05-10-2016
The staff here are all about service and your experience! I've stayed for a few weeks and everyone keeps a smile. Very hospitable, the rooms are clean and updated. Close to the airport and across from one of the best malls in Toronto! Thoroughly enjoying my stay!
from
Submitted on 05-10-2016
We've stayed here for over 12 years on our annual fall visit to Toronto.That tells the story. Staff is uniformly helpful and friendly. The few "above-and-beyond" moments we've needed, they have been great in handling. The restaurant is also excellent, we really appreciate the vegan options! Our favorite each year is seing Vesna at breakfast!! She remembers us each year, could not be nicer or more helpful. So many hotels turn over staff. I forget name of restaurant manager, he has been there as ... Read more
from St. John's, Canada
Submitted on 05-10-2016
This hotel was rated #24, and I got a good rate. So I picked it and stayed. But when I pulled up, I immediately checked it again to make sure I had the correct one. It looks real bad from the outside. On the inside, the staff are nice and its a basic hotel. It was remodelled a while ago. The rooms are clean but older. The hotel overall has a distinct 1995 feel to it with a 2002 update feel. Room spacious and clean. Bathroom functional. Quiet inside the hotel. However, I could readily hear the ... Read more
from Toronto, Canada
Submitted on 07-10-2016
The dining was set up properly. My visitors are very happy the way it was set up. They can move around without bothering others. It is immaculate. The servers were very polite and very accommodating. The foods were very delicious and all my friend were really happy and even telling the cook and the supervisor how they loved the place and the foods. I am very sure I will recommend this place again. And I would like to acknowledge Carey Holmes, who helped me to make this 18th birthday of my... Read more
from Singapore, Singapore
Submitted on 09-10-2016
The hotel is quite well located. About 20 minutes drive from the airport. The rooms are pretty much standard. Its located right across the Yorkdale mall, about 5 mins walking distance. The hotel also provides free shuttle to Bombardier and CAE facility on a regular basis.
from Vancouver, Canada
Submitted on 11-10-2016
Niki Niki Niki I am writing this review because A: I was threatened in the sweetest way by Niki to write and B: she deserves it. She has the best sense of humor. After finishing work everyday i looked for her in the lobby to have a few laughs. Felt like home with great staff around. They take care of all your needs and hear everything you have to say.
from London, United Kingdom
Submitted on 22-10-2016
The room and bathroom were a little dated but were very clean and highly functional. The restaurant and bar area were very pleasant and the food served there was rather good. Ideally located to travel around Toronto and the surrounding area by car, and walking distance to the local mall with access to Downtown. A very pleasant experience and entirely functional.
from Mississauga, Canada
Submitted on 24-10-2016
I was so impressed with the management of the facility when I was there to give a weekend educational session. Especially Mr. Wali Jabarkhail, he was the manager on duty at the facility and I am sure he could have delegated the responsibility to ensure everything is taken care of to his juniors. However, he personally ensured that every aspect of the requirement was met. He came in frequently to check if I required anything. I have never seen a manager so hands on within a hotel environment. It ... Read more
from Edmonton, Canada
Submitted on 25-10-2016
I stayed at this hotel for a business meeting. My room was facing the highway and i wasn't too pleased with the noise. Nikki at the desk was very kind and helpful. She instantly offered me a room change and made sure i was comfortable. I am surely impressed with the service. Cheers!
from
Submitted on 27-10-2016
Thanks to the friendly staff and the wonderful system and special thanks to the maintenance guys who are doing a great job to keep the building as I first been to 8 years ago. Thanks also to Ida, Joy, Fernando and the rest of the team who make me feel home. Special thanks to Xochil who is doing a great job and is always helpful.
from
Submitted on 02-11-2016
I regularly use IHG hotels but this without doubt us the best one I've used in Canada, UK or Europe. A superb internal setting, excellent staff, so helpful all of the time, great restaurant. Good rooms. One for me every trip. Only downside car parking charges. Otherwise excellent.
from Troy, Michigan
Submitted on 04-11-2016
Here is what puts a hotel on my list to come back to: Friendly staff. Miss Millicent cooks omelets and whatever type of eggs you would like, and does it very well. But what sets her apart from the breakfast cooks at all the other hotels across North America is her kind, friendly, helpful personality. She stepped away from her station to get me coffee at one point, and at another point she went and found my waitress for me. Thank you Miss Millicent! You started my day off on a very happy no... Read more
from Toronto, Canada
Submitted on 04-11-2016
Just had a wonderful dinner with colleagues at the Holiday Inn Yorkdale. Cannot say enough about how well we were taken care of for the room, the food, and the incredible service. Hats off to Chef Ramena; Sassan who is always on duty and diligent; and Nhi and Louisa who were attentive and helpful throughout the service. We enjoyed a wonderful family style dinner for 22 in a private dining room. Thank you so much for ensuring our evening was carefree and delightful. A special thanks to Kristie fo... Read more
from winnipeg
Submitted on 07-11-2016
This property has not changed in the many years we have visited, except for price. Adequate. Small take out counter operates limited hours, and is soon out of any variety early in the morning. Menu remains essentially the same. Long time server Vesna is always a delight! Helpful, prompt, friendly.
from Guelph, Canada
Submitted on 07-11-2016
My husband and I run a business workshop every week at the Holiday Inn Toronto Yorkdale. Every and I mean EVERY week we are greeted by an incredible staff. It begins when you walk in the door. Joy is often in the front lobby. He always greets us with a warm smile and friendly handshake, making us feel very welcome. At the front counter we are often greeted by Ayse and Cassidy who once again make us feel so welcome and are so helpful with anything we need. When we head to the conference roo... Read more
from Newmarket, Canada
Submitted on 10-11-2016
We usually have evening meetings at the Holiday Inn Toronto Yorkdale and our members stay at the hotel overnight. We have been coming here for some years as the hotel is conveniently located and the service is very good. The meetings are held in the private room and dinner is served during the meeting. I have found staff especially Louisa Melo, to be very helpful and provide wonderful service.
from Vancouver
Submitted on 10-11-2016
Just came back from Toronto and I am excited to post my excellent experience with this hotel !!! Travelling the first time with my dog and found the hotel check in team and particular accolades go out to Afzal for making myself and my dog , happy campers while staying at the hotel. They were extremely accommodating with my dog. We felt right at home !! Thank you very much for a very warm and wonderful stay !!! Very pet friendly hotel !!
from
Submitted on 10-11-2016
Very nice hotel with confortable rooms always clean variante rooms with defrent views Near to toronto center with all accomodations and specially for flight safety or bombardier clients with every 25m shutle and free dinner one dy a week And you find more: Swiming pool Fitness Sauna Good restauration Near to yordale mall with variante food And JOY un homme tres gentil et serviable Merci
from
Submitted on 11-11-2016
The hotel staff at the hotel have been amazing. Especially, the shuttle driver, Joy! He is always pleasant and goes the extra mile for us. Definitely one of the best hotel experience so far. ??? We have had a great experience so far.
from
Submitted on 12-11-2016
Have spend one month in this hotel. Rooms are cleans and comfortables. Staffs are really nice and professional. Special thanks to Joy. The only point I would say which is very bad is the wifi, and with many people spending time for work and studies we absolutely need good wifi.
from Brick Township, New Jersey, United States
Submitted on 14-11-2016
The location was a bit of a distance from downtown especially when factoring in the traffic that was bad at nearly every time of the day. Very convenient to the large Yorkdale Mall 5 minutes away directly across the highway. An easy walk. Plenty of restaurants there as well as a transportation center. The hotel is nice and clean throughout. Very active pool/ recreation area with gym/ ping-pong table and pool table in center atrium. Room on the 5th floor was pretty standard but most importa... Read more
from Toronto, Canada
Submitted on 14-11-2016
Very impressed with the level of service, expertise, professionalism, and kindness of staff. Since moving to the Downsview area, Holiday Inn has been our company's preferred and #1 choice for hotel accommodation. Ms. Kristen Ip has been extremely helpful to us over the years. Kristen always makes it a priority to ensure our conferences run smoothly - our guests always look forward to staying here. Keep up the great work!
from Toronto, Canada
Submitted on 15-11-2016
This location is perfect for groups as it has great access to highways 401 and 400. It doesn't hurt that it's next to Yorkdale Shopping Centre either. There is ample meeting space for your events. I would consider this a tier up in the Holiday Inn chain. Kristen was very welcoming to our association and continues meet our complex needs. Thank you for accommodating us and keeping our membership happy!
from
Submitted on 15-11-2016
Joy, the shuttle driver, is the absolute best! He went so out of his way to make us feel welcomed. So accommodating! Hotel manager Sean is great too, he makes you feel as though you are a friend of the hotel!
from
Submitted on 16-11-2016
The banquet staff was very accommodating, courteous and on point with the service they provided. Our event planner worked with me up to the very end providing excellent guidance and patience as it was my first time planning an event of this nature. Would definitely hold and event there again.
from Toronto, Canada
Submitted on 16-11-2016
My office required a large meeting space, and the Holiday Inn proved to a perfect location for it - it was really great service! Karen Ellerby, who is the Catering Sales Manager was super helpful. Karen took the time to answer my questions and ensured that our group was accommodated. Our presentation went through numerous changes and tweaks, and Karen kept up with it ensuring that we were covered for a variety of scenarios. I would highly recommend this location for business meetings.
from North Bay, Canada
Submitted on 16-11-2016
Nice hotel. Great staff. The salt water pool was very pleasant and not too crowded. They have a games and exercise area near the pool. The hotel food was good but a bit pricey. The hotel is a short walk to Yorkdale Mall and transit to downtown.
from Ridgeland, Mississippi
Submitted on 16-11-2016
I've stayed here for weeks at a time twenty years ago on business, but it's since been nicely remodeled, and is very comfortable. The bar has a friendly staff and serve great sushi and bento box snacks. The fitness center is in a gazebo in the lobby, next to the pool, with almost 360 degree view from inside - the exercise machines are in good condition too. The sleeping rooms are comfortable, and offer a fridge and coffee maker. The restaurant is rather pricey, as is the little concession t... Read more
from Calgary, Canada
Submitted on 17-11-2016
The staff at this location was incredibly friendly, accommodating and helpful. A group of us were staying in the hotel for an extended time for work, the shuttle service and multipurpose rooms throughout the hotel made our stay very comfortable. Joy and Shawn were both great hosts, no detail in our stay was overlooked and both went out of their way to ensure we were happy guests.
from canada
Submitted on 18-11-2016
The Holiday Inn Yorkdale is one of my favorite hotels, when booking it is always easy and fast. I book hundreds of meeting and overnight rooms for my representatives every year. I now that if the meeting/overnight is going to be at the Holiday Inn Yorkdale, Karen Ellerby the sales manager will respond quickly to any requests that I may have (90% of the time within an hour). I have never had a bad experience with the Holiday Inn Yorkdale, the rooms are clean, the staff very helpful and pleasant.
from Nova Scotia
Submitted on 22-11-2016
We tour in the GTA twice a year for weeks at a time and we have a hectic schedule while in town. The Holiday Inn Yorkdale is a great location for us to call home base, close to major highways, and chock full of amenities. Mariya and the sales team have been super supportive of our group while making reservations, and we feel at home when we are in house. The front desk staff, housekeeping and everyone that we get to know while staying there are wonderful.
from Montreal, Canada
Submitted on 23-11-2016
I often have to book meetings at the Holiday Inn Toronto Yorkdale, its a great location, food is good, and the service is excellent. Kristie de Giorgio the sales manager is so helpful and provides such a great service. She replies very quickly to all my questions and make the organization of my meetings so much easier!
from Toronto, Canada
Submitted on 23-11-2016
We have hosted two seminars at the Holiday Inn Yorkdale in the past few months and thanks to the staff, everything went really well. Planning was made easy with the help of Kristie De Giorgio. Everyone is professional and friendly and things ran very smoothly. We received rave reviews from our attendees for the lunches that the hotel serves. We will be back!
from Richmond Hill, Ontario
Submitted on 23-11-2016
This is our third time hosting our annual Date Night event at the Yorkdale Holiday Inn, and each time gets better than before! Working with Carrie Holmes and her team defines excellence in customer service. From the initial contact to the last hour of the event, Carrie and the entire hospitality staff was courteous, helpful, friendly, knowledgable and went over and above to help us host a memorable event; the couples all gave rave reviews, not only of the excellent meal, but on the quality of se... Read more
from
Submitted on 25-11-2016
Friendly staff who cater to your needs. Room was clean and well laid out. Balcony gave opportunity to check temperature. In room fridge was nice touch. Wifi provided. Gym is well set up. Had drinks at the bar - a little pricey but it is a hotel.....
from Ottawa, Canada
Submitted on 28-11-2016
Our group was at the Holiday Inn Yorkdale recently for a business meeting. The reception and banquet staff was friendly and helpful. Special thanks to Carrie Holmes, the Catering Sales Manager, who was always available and quick to respond to our requests, before and during our event.
from
Submitted on 29-11-2016
Thank you Kristie De Giorgio for your amazing customer service in helping make my event a huge success. Special thanks to Jannine and Sassan for your help and patience in creating a beautiful room and most importantly creating a great experience for my guests! Looking forward to hosting another event at Holiday Inn Yorkdale.
from Gillingham, United Kingdom
Submitted on 29-11-2016
We stayed here for one night after our flight in from London. Check in was simple. Our executive room was adequate but the bathroom felt dated. The bar was great for a few nightcaps. The beds were very comfortable. We found the buffet breakfast to have a wide choice but many of the hot choices were not hot enough and some even cold! Staff were friendly. Very handy for the Yorkdale shopping mall
from
Submitted on 29-11-2016
We receive an exceptional services from Nikky for Ihg guest service ... the room is great and the bar is nice!! Thanks to be sure that the trip is cool ! Cool receptio for the guest on tuesday 3vening
from Toronto, Canada
Submitted on 30-11-2016
Thank you Kristen and Karen for assisting us in hosting our annual conference! They were super helpful in making sure our event was a huge success. We ended up having a much larger delegate size than expected and Karen was able to quickly come up with an excellent solution to allow our event to run smoothly, even with a larger delegation. The venue was wonderful and we received positive feedback from our delegates on the rooms and the food! Thank you to the Holiday Inn Yorkdale and their staff f... Read more
from
Submitted on 01-12-2016
I am so happy that we went to this Holiday Inn venue for our fashion show. The planning was smooth, thanks to hard work of the Catering Manager Carrie Holmes. She was amazing from start to finish especially with our constant demand of change and asking for more adjustments. The solutions provided by Carrie really made a big impact on our show. Our guests were comfortable and enjoyed the scrumptious food menu. Our models, staff and volunteers were also happy with the space that were given to us. ... Read more
from
Submitted on 01-12-2016
Amenities are aged quite a bit and in need of update. Staff / service is fantastic - no question. All vending machines are empty and have been for months despite mentioning to front desk several times over several stays over the past months. Westin is the same price and is much nicer - probably going to switch over since suggestions get ignored at this place.
from Toronto, Canada
Submitted on 01-12-2016
This hotel wants to be regarded as a high ranked hotel therefore the staff really do put the effort in. Nice, clean, comfortable, well kept, quiet. Beds well protected from contaminants. PRO: All staff are very personable and happy whether pouring drinks at the free wine/appy night, helping with a room move, driving shuttle, or inventing an ice pack out of laundry bags (Joy, Fernando, various FD staff, Amanda, Sara [HK], the lovely wake-up call voice lady). If they don't know you by name, they w... Read more
from Toronto (GTA)
Submitted on 01-12-2016
This hotel is the closest one to our wedding venue and was recommended by the venue. I asked my mom to deal with getting our wedding group rate set up at the hotel. She had immediate and helpful correspondence with the staff on site - mainly with Nadya, Sales Manager. They responded quickly to her inquiry and to all other e-mails. Closer to the date, I took over with dealing with the hotel stuff. They kept in touch about deadlines and confirming our numbers and guests. I went for a visit and Nad... Read more
from
Submitted on 02-12-2016
Needs to get more variety or a change on breakfast. It's the same all year round. However excellent service from the staff. Ayse at the check in and Vesna at breakfast plus Albertha who does an excellent job with cleaning.
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