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Chelsea Hotel, Toronto

Toronto, ON, Canada (YYZ)

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Based on 5175 reviews
Room & Rates

Deluxe, Two Double Beds

2 double beds
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe, One King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard, Two Double Beds

2 double beds
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard, One Queen Bed

1 queen bed
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

2 double beds
315-sq-foot (29-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
315-sq-foot (29-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

1 queen bed
315-sq-foot (29-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Chelsea Double Room

Chelsea Double Room

2 double beds
285-sq-foot (26-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Chelsea, 1 Queen Bed

Chelsea, 1 Queen Bed

1 queen bed
285-sq-foot (26-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Club Room, 1 King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Chelsea, 1 King Bed

Chelsea, 1 King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Club Room, 1 King Bed

Club Room, 1 King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, satellite channels
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed and hypo-allergenic bedding
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Chelsea Hotel, Toronto
33 Gerrard St W, Toronto, ON Canada M5G1Z4

Rooms
Make yourself at home in one of the 1590 air-conditioned guestrooms. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Dip into one of the 2 indoor swimming pools or enjoy other recreational amenities including a health club and a sauna. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/cafť. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 20 for adults, CAD 10 and CAD 15 for children (approximately)
  • Self parking fee: CAD 32.00 per night (in/out privileges)
  • Valet parking fee: CAD 41.00 per night (in/out privileges)
  • Pet fee: CAD 35 per accommodation (varies based on length of stay)
  • Rollaway bed fee: CAD 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Game Room
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 5175 reviews
from Lagos, Nigeria
Submitted on 24-05-2016
Very big hotel. Stayed on the 14th floor which was quiet and had a decent view of the city. Neat room and has all the essentials. Reception staff were ok. Liked the fact that it had exits to nearly all the surrounding streets from the big reception area. Given the size and activity, never really had to wait long for lifts. Breakfast was always very good - reasonably broad menu. Walking distance to Dundas Square and the large Eaton Centre which should have Nordstrom in a few months.
from
Submitted on 24-05-2016
We really enjoyed our three night stay at the Chelsea. The location was very central (walk north for nicer/safer neighborhood, south is a little rough). We upgraded to a studio kitchenette, which was fully stocked with plates, bowls, cups, cutlery, dish towels, dish rack and dish soap. The microwave and fridge were a lifesaver since we were traveling with a toddler. The kids play room was AMAZING for evenings when we were tired from sight-seeing. Trucks, trains, an art station, ride-on toys, a s... Read more
from Burlington, Ontario, Canada
Submitted on 25-05-2016
I have stayed at this hotel many times and will do so again in the future. The rooms are clean and bright and the staff very service orientated, It is right in the heart of everything. You can walk to just about all of the main attractions of downtown Toronto, or you can take a short subway ride.
from Montreal, Canada
Submitted on 25-05-2016
Small rooms, mini bathrooms, decoration is oldish, expensive for what it is and really bad wifi. some rooms don't even can connect to internet. I've also asked for some more shampoo and it too forever to come.
from london
Submitted on 25-05-2016
Pleasant neighbourhood, comfortable room. Would recommend Elm St for a variety of independent restaurants. However no mini bar and no room service after 12:30 which was a pain when we arrived very late after a flight delay of 4 hours. Walls are thin which could be a problem for a light sleeper.
from London, United Kingdom
Submitted on 07-06-2016
Stayed there for 3 nights with a friend. Massive hotel, rooms are spacious and comfortable. Breakfast buffett a bit on the expensive side, but it had everything you need and more. It also has a small café that you can order coffee and breakfast from if you don't want the buffet. The best thing about it is the location, right in the heart of the city, 5min walk from Dundas Square and the subway. Great bars and restaurants in Elm Street too. I cannot comment on the pool/spa and gym facilities... Read more
from cork
Submitted on 07-06-2016
I have just returned from a Trip to Toronto and stayed in room 1822 , the room was a standard , no frills but spotlessly clean room, toiletries provided, tea and coffee,and really good Free wifi in our room. The lady who looked after our room was so nice and arranged my daughters pajamas every day , she laid out our toiletries and gave us plenty of towels. The check in was smooth and check out was very efficient also, Sammy , who worked in the lobby took care of our bags last day and arranged ... Read more
from Regina, Canada
Submitted on 07-06-2016
The room was aged and in need of updating. The furniture is old as well as the carpet. It' all been there too long. A mini-bar or refrigerator would have been handy and the balcony looks out onto a construction site. I checked in late. There was no option to even get a cold sandwich after 11pm. I moved to another hotel a few blocks away and for roughly the same price I was much happier.
from Fort Frances, Canada
Submitted on 07-06-2016
I have stayed many times and the hotel continue to make improvements to the property and to their service. I believe they will be a leading location soon. The food is good and there is a real attention to detail. I am hoping that hours increase in dinner service for late arrivals and that the family zone pool area opens for longer hours for us who don't have a clock. You can always obtain transportation and everyone does go out of their way to meet your needs as we all have unique circumstan... Read more
from Herne Bay, United Kingdom
Submitted on 08-06-2016
The hotel staff were great apart form a gentleman who works behind the bar one night we went for a drink in the bar a disputed the empty stalls at the bar and people. Standing and drink at the bar me and my friend were abruptly and rudely inform us that if we wanted serving we need to sit at a table meanwhile he was serving people sitting at the bar it made me feel unwelcome and we left this is the first time in my travels I've not had a drink in the hotel bar The rooms were clean and comfortab... Read more
from Ottawa, Canada
Submitted on 20-06-2016
This is a clean place, elevators a bit slow. Staff is very friendly, Location is great, room are mediocre, no bar fridge, only one chair so if you have guests some have to sit on the bed :-(. I would stay there again because it's clean and staff is friendly and location is good, but I would not be afraid to look around for somewhere cheaper it's not like it's a memorable place.
from
Submitted on 20-06-2016
Delta has been significantly revamped in the last few years. Attended conference and found rooms were well organized, food was outstanding and staff were very helpful. I love the convenient access to shopping and sites and would probably stay here for personal travel as well as business. Standard rooms are adequate but not spacious.
from Regina
Submitted on 20-06-2016
We make this trip once a year, sometimes twice to take our son to Sick Kids. They were excellent, we arrived early, like 12 and our room was available for an early check in. Very nice when we had to be at the hospital for 1 to be able to get in and change before we left. The room was nice and clean, our view was nice. The front desk at check-in gave us a late check out for 2pm, when we went to the 1865 desk to check at 2 and inquired about leaving our bags as our flight wasn't leaving till... Read more
from Burghausen
Submitted on 21-06-2016
To explore Toronto a downtown Hotel is absolutely recommanded. And the Chelsea is in the Center! Walking distance to Dundas Square and Yonge road, to Union Station it takes about 15-20 minutes. busstop and subway are close and all the nice bars and restaurants also. The Hotel itsself is huge, clean and well maintained even the rooms are old. Beds and bathroom are absolutely ok. But...not enough Elevators. 9 for 1800 People is not sufficient so the waitng times are long. We had a shutdown of our ... Read more
from Toronto, Canada
Submitted on 21-06-2016
We chose this hotel for 3 reasons: 1. Location 2. It accommodated our family with our 3 sons in one room, which was uncommon in the city of Toronto. 3. It appeared to have an outstanding pool area, with a water slide, which appealed greatly to our boys. Unfortunately, the pool is closed on weekdays, and we were there from Tuesday to Friday. This was not made clear to us on the website, or during the reservation process, and it was a huge disappointment to our boys. On the positive side, th... Read more
from Surrey, Canada
Submitted on 30-06-2016
After nearly three weeks on the road with three kids under the age of four, the Chelsea Hotel in downtown Toronto was a haven! The rooms were small, but the beds were insanely comfortable! The staff was exceptional, and the facilities great. The biggest thing I want to touch on was the KIDS ZONE! A massive room full of toys, games, crafts and pet bunnies! It was so wonderful to have a place for us to take our littles to have fun! Highly recommend.
from Dublin, Ireland
Submitted on 30-06-2016
This is a lovely old fashioned hotel and in a great location, meaning I could walk to many of the places I wanted to see in Toronto including the Art gallery of Ontario. The staff were pleasant and the facilities were fine - I particularly liked the swimming pool - very nice at the end of the day. The restaurants were fine, although it was very expensive to take food up to your room.
from Guadalajara, Mexico
Submitted on 30-06-2016
For my first visit the location was perfect. In the middle of downtown and you find everything by walking. The room is clean and the only bad thing is always crowded and this make the elevators slow and the internet wifi poor.
from Toronto, Canada
Submitted on 30-06-2016
for the price, location, service and amenities, you can't beat the Delta Chelsea for a family friendly hotel. Loved the pool and family centre (like a full early years centre!). I was there on business but brought my family and we had a great time. The bathroom was a bit dated but that didn't matter to us and it was clean overall. Our room was a bit small but we still fit a playpen between the beds and it suited our needs.
from London, Ontario
Submitted on 01-07-2016
This is a very large hotel right in downtown Toronto. There are a number of towers some are nicer and newer then others, so I hear. Large underground parking lot. Friendly staff, lots of places to eat in drink in the hotel but a little pricey. Better to go across the street. Room was remodelled, clean, had a balcony. Pet friendly hotel so I heard a few dogs barking but didn't bother me. The price was also fair. Would stay again.
from
Submitted on 04-07-2016
Stayed at the Chelsea Hotel for Pride Weekend in Toronto! It was a very busy weekend, but the hotel was fantastic! There were cool things in the lobby (free lemonade and popcorn, cute responsive robot). The 27th floor pool, deck and fitness center was amazing, clean and accessible. The room was phenomenal, clean, spacious, comfortable, quiet - great nights sleep! I would highly recommend this hotel to anyone!
from
Submitted on 05-07-2016
I stayed at the hotel for two nights during pride. We arrived to a bathroom that had not been cleaned, then when it was clean we found bloody towels hanging when we got out of the shower. I called the front desk and they gave us free breakfast. Great! Then the next night we called for a cork screw that would be "right up" it never came. This room cost me 500$ for two nights. I will never stay here again. I would not recommend it to anyone. This was always my go to place, it's a shame the standar... Read more
from Ottawa, Canada
Submitted on 05-07-2016
The Chelsea had and efficient and rapid check-in. My room on the 14th floor was very quiet. The bedding was fantastic as was the bed. Wifi was free and fast. Used the spa on the 26th floor. The hot tub wasn't very hot but the view of downtown was great. Staff are personable and everyone says hello with a big smile. Self-parking with in and out privileges is $29. This hotel is good value and they make the effort to keep their clients coming back.
from
Submitted on 05-07-2016
Hotel needs major renos in rooms and hallways. Food trays hadn't been picked up for the entire weekend and left in the hallway for all to see. I can understand it's a busy weekend but the hotel should be staffed accordingly. Breakfast in the morning is 27$ tax-in which is completely ridiculous considering the offering. I've stayed at this hotel before and I can say the condition and service has drastically suffered since last year. Other than a great location, I wouldn't recommend it - special... Read more
from Metro Manila, Philippines
Submitted on 05-07-2016
The hotel was nice but it was always so busy throughout the day. They probably have hundreds of rooms and are always fully booked. The rooms were nice too, but nothing extraordinary. The one thing great about it is its location. It was near the shopping areas and there were a lot of establishments and restaurants nearby.
from Lichfield, United Kingdom
Submitted on 10-07-2016
I stayed here for 3 nights at the beginning of a tour of the east coast of Canada and New England. The foyer was large and a bit confusing at first sight but the staff were friendly and helpful. The lifts were divided up to serve groups of floors so, being on the 22nd floor, my lifts were for floors 16 to 27 and, apart from only half of them operating while I was there, they were speedy. My room, which was very clean, had a small but modern bathroom and was at the end of one of the "arms" ... Read more
from Livonia, Michigan
Submitted on 10-07-2016
Good central location, clean room, and friendly staff. Somewhat noisy, and areas of the hotel are dated. Fitness center and pool are far from amazing. Overall an enjoyable stay. I would stay here again if in Toronto. There was some construction and street noise, but that is common for a major city.
from
Submitted on 10-07-2016
Upgraded to club on 25th floor was excellent clean well equipped room a good breakfast in the club lounge. The staff were more than obliging throughout with anything I needed doing. Hotel is situated in a great downtown location close to restaurants and shops. Would definitely book here again.
from Montreal, Canada
Submitted on 10-07-2016
Perfect for family vacation with toddlers. We went with my 3.5 and 1 yo toddlers and it was great. The family suite has two closed door bedrooms, one master bedroom and one kids room with a single bed and a double pullout bed. The kitchenette is perfect for lunch and dinners when tired of eating out. The hotel is centrally located near many restaurant on dundas & younge, there are also 2 foodmarket nearby (5 min) and pharmacy. The room includes a booster seat (although it cannot be fixed to the ... Read more
from Not Your Business, United States
Submitted on 10-07-2016
Not a big fan of this hotel's BS. No fridges in the rooms, empty promises after 2 hours of talking on the phone documenting rooms to be together. We got a room on the 7th floor, the 8th, the 9th, the 10th, the 11th floors. They flat out told every one of us that nobody documented a thing. Truly terrible front desk. Half the numbers don't even work and one of them, the operator, told me to write down numbers to call someone else.
from
Submitted on 12-07-2016
I would have given 5 points as the hotel is fantastic, it's modern, clean, arty and very centrally located. I'd like to mention the beds, I'm staying in hotels all the time and these beds were great quality. So comfortable! Also there was a balcony, which we enjoyed. However the staff at the reception was plain rude. I phoned ahead that my cousin will arrive earlier than me who made the booking and got it confirmed. However when I arrived at 22.00 I found her sitting I the lobby where she had to... Read more
from Henley-on-Thames, United Kingdom
Submitted on 12-07-2016
The location is pretty decent and it is clean and modern. Pretty good facilities in general and the service was pleasant, especially on check in. The problem is there is not much to like about the decoration of the hotel, the rooms are lifeless and drab. The exterior is pretty uninspiring and just lacks any sort of character. I understand there are some rooms being updated, but the room I was in was pretty poor. Also there is a nightclub or something and the noise was pretty bad over the weekend... Read more
from St. Catharines, Canada
Submitted on 13-07-2016
To be honest, I'm being generous with giving this a 3 star. We were in town for a musical so we were really just using this as a place to sleep.. we had no plans on hanging out at the hotel. Hotel does seems nice enough when entering the lobby. Westayed on a Wednesday and it was incredibly busy upon check in, which was around 3:00 pm. They had a slight problem with my reservation, but it was taken care of after a quick phone call. We had a queen room with a balcony that had essentially ... Read more
from Hamilton, Canada
Submitted on 13-07-2016
Rooms are fine, clean. Thrilled to have a balcony until we saw it was full of bird poop. Disappointed to have to pay $30 to park for the night. We were with friends, hoped to be close, they said if we upgraded we could be close, we didn't so they put one couple on 9 and one on 15...2 different elevators, so we had to wait for the slowest elevator ever, go to lobby, walk to other elevator, wait for it, go up to friends room and do it again to go back! In the morning it took forever for the elevat... Read more
from
Submitted on 13-07-2016
The front desk staff and concierge was amazing and our room was comfortable. There has been some updating to the rooms to make them nicer. A nice hotel with a beautiful roof top pool and a separate pool for kids and families. A very good experience!
from Bristol, United Kingdom
Submitted on 16-07-2016
What a great relief to actually find a 4 star hotel in North America that actually deserves it! This hotel is perfectly situated and the lobby area is truly awesome! Staff extremely pleasant and helpful and the room was fantastic. Two huge beds, which were so comfortable I could have stayed there all day. Pristine room and bathroom and FREE wifi - that was a first in North America!!!!!!!!!! A little mean with there tea however. Only one tea bag per day for two of us! And once again, a compliment... Read more
from
Submitted on 16-07-2016
Exceptionally friendly and capable staff - loved my stays, both times I have visited Toronto. Well located, right downtown. The Market Garden is excellent - terrific breakfasts! A little expensive but worth it.
from Louisville, Kentucky
Submitted on 17-07-2016
This hotel is situated in a great part of the city....right downtown. The check is staff was very accommodating, but the room was very small, dimly light and dated. Most times the wait for a elevator is extensive, with sometimes even long lines to get on one. There was one very bright spot.....a lady named Liz at the concierge desk. She was extremely helpful is setting up our family's travel plans for the day.....absolutely outstanding. I really like the location, but the ownership needs to ... Read more
from Northern VA
Submitted on 17-07-2016
Reasonable price and a nice room. Had a back view, so not so impressive. but good enough for me. We're barely in the room. Going back in September for another few days. Close to Yonge-Dundas Square Reasonable price and a nice room. Had a back view, so not so impressive. but good enough for me. We're barely in the room. Going back in September for another few days. Close to Yonge-Dundas Square
from Weston super Mare, United Kingdom
Submitted on 17-07-2016
The Chelsea Hotel is huge, maybe 1500 rooms. I enjoyed my stay here. We were quickly checked in here with a free upgrade to a room with a bath. We were directed to the 'red' lifts which quickly took us to our room. The room was pleasant with comfy beds and a clean modernish bathroom. The location is good with plenty around to do at night. We also had breakfast which was overpriced at about $24 for the cooked buffet but it was very very good with lots of choice. I would stay again.
from Indiana
Submitted on 20-07-2016
The bedding was comfortable and there was a nice patio restaurant. That is about all the good I can come up with. Even on the 10th floor it was deafeningly noisy. I stepped onto the balcony and will probably need antibiotics. Got turn down service one night out of 5. Everything is old and worn out.
from Thousand Oaks, California
Submitted on 20-07-2016
Highly recommended. We stayed here for three nights before we began a cross-Canada train vacation. We took the airport express train from the airport to Union Station and then took the subway to the College Station (about 3 stops) and walked about a block and a half to the hotel. Check-in was seamless and our room was as reserved. The only drawback was the bank of "blue" elevators. The wait was very long (it didn't seem like all the elevators were working.) I recommend you heed the signs posted ... Read more
from Newfoundland
Submitted on 20-07-2016
It had been a number of years since I stayed at the Chelsea, and was a little apprehensive as to what I would find - not to worry, the new owners had renovated the public areas of the hotel very well, and the rooms were as comfortable as I remembered. For a huge hotel (1600+ ) rooms, I had never felt intimidated, and the present staff maintained that feeling of closeness, and wanting to be of assistance to each and every customer.
from
Submitted on 20-07-2016
Comfy bed, yummy breakfast, free wifi ‚?° the hotel is in the center of the city and you can go walking to the eaton center (mall) or if you are in the mood even to the CN tower and the aquarium. Ver nice hotel and service.
from London
Submitted on 20-07-2016
The lobby is lovely. The beds are comfortable but really high up. The hotel is very run down. Stains, lights don't work, dishes in the hall the entire day, balcony covered in pigeon excrement and cigarette butts but no furniture. Loud, dust filled air conditioner. Long-term construction (apartment building) next door starts at 5am with no warning from hotel staff. I chose this hotel as it was close to where I needed to be, but for the cost $200+ per night, it was not worth it. Also not impressed... Read more
from Aberdeen, United Kingdom
Submitted on 24-07-2016
We started our tour of the eastern coast of North America with Toronto and stayed at the Chelsea Hotel. We arrived and were greeted by friendly helpful staff who told us that if we needed anything just to ask. This was not needed as our room had everything we could possibly need. The room was huge, modern and had great views of the Toronto skyline. Wifi was great and the tv had every channel we could possible want. The hotel is conveniently located beside all major transport links and is right... Read more
from Fullerton, California
Submitted on 24-07-2016
The Bad... 1. We had no working personal phone in Canada. Friend's flight delayed, she called hotel direct to ask them to '''Please leave a message for us'', of her 5 hour flight delay... They didn't.... Even though we asked, and asked again!!! We were panic stricken, knowing she would have called... Question? Had she arrived via plane, and only then something happened to her? = Horrible customer service. 2. (see 1 above) Of course, we could have checked on her flight, but couldn't find wo... Read more
from Chatham Ontario
Submitted on 24-07-2016
Got this threw hot wire...had to pick up daughter from the train station. Walking distance to lots of nice bars and restaurants and shopping. Rooms where nice and clean bathroom is small. There was a nice balcony overlooking the town
from Shanghai Region, China
Submitted on 25-07-2016
We were visiting Toronto to visit universities and get to know Toronto - could my daughter live there? The Chelsea Hotel was in a great location for both. We were close - by walking or taxi - to the CN Tower, University of Toronto, Dundas Square, Kensignton Market and more. Great restaurants were walking distance. The rooms were clean and comfortable. The lobby bustling with people attending conferences. The staff could have been a bit more qualified but they were all nice. I would definitely c... Read more
from
Submitted on 25-07-2016
we stayed here at what a clean lovely hotel, And what a view its right down town and lots going on plenty of night life and bars with every type of food, also a market at night, It reminded me so much of England, But a word of warning don't get caught speeding here, it will cost you an arm and a leg, And expect plenty horns beeping at you they don't have much Patience on the roads around the city.
from Norway
Submitted on 27-07-2016
I needed to stay in Toronto for a few nights and booked this hotel. Pros: Prime location for activities downtown Toronto. I needed to be near the University for meetings and this was a very convenient location. It was a short walk to Spadina and very near the Eaton Centre/Young & Dundas. The room was a decent size, tidy, and furnished with modern items. The staff at the check-in counter were friendly and efficient and even though it was busy in the lobby, it took less than 20 minutes between... Read more
from
Submitted on 27-07-2016
Be prepared to wait to check in - I waited half an hour and there always seems to be a queue. Hotel is very busy and as such a bit impersonal. Lots of lifts! Food choices in hotel are expensive. Kids seemed to like the kids pool and room. Will check out the adult pool and roof terrace tomorrow.
from Toronto, Canada
Submitted on 28-07-2016
This experience was not pleasant in any way and I do not intend to EVER return to this hotel. It started before I even got there. To begin, I called front desk to ask if we could check in an hour early, the response was a flat out "NO" followed by crickets, who trained these people to answer phones and have a polite and customer service friendly conversation? No explanation, or "apologies for the inconvenience", just a flat out "NO". I've worked for many years in customer service and you do not... Read more
from
Submitted on 28-07-2016
Arrived after 8.00pm and were surprised to have a 20 minute queue to check in. This is a very large and extremely busy hotel. During our 3 night stay we noticed that there was always a queue to check in/out The elevators are quite insufficient for the sheer volume of traffic. During our stay we had to use the staff lifts more than once as ours were out of order. On arrival we found our safe did not work, several phone calls later a repair guy arrived just before midnight he couldn't fix it and... Read more
from ontario
Submitted on 28-07-2016
toronto hotel prices can be very high in the summer months with many different thing going on in the area. I booked this hotel online, the main reason being the affordable price.. We were very happy with the availability of parking onsite..both valet and self park. It was easy in and easy out of the parking garage..check in was very efficient, considering the line up. It was a quick process and Daniel, our guest service rep was very friendly and accommodating and assigned us a very comfortable... Read more
from Brisbane, Australia
Submitted on 30-07-2016
Large and modern hotel in a great location in Toronto, close to food venues and an easy walk to the Eaton centre and many of Toronto's attractions. Staff were friendly and helpful, arranging luggage hold after checkout and providing advice on local attractions. Only areas for improvementfor improvement would be the WiFi which is weak in some rooms (it is however very strong in the foyer so you can always use it there but if you are on the 22nd floor that is a bit of a commute) and at times the l... Read more
from Bridgetown, Saint Michael, Barbados
Submitted on 31-07-2016
The room was small but it held two queen bed and 3 adult and 1child the only thing was my patio was not clean for the ten day I was there and on the first night on my arrival I was punch with something in my feet and as a room attendant myself I was very disappoint about it
from Saudi Arabia
Submitted on 31-07-2016
The hotel is in the heart of the downtown near to everything, hotel facilities are good for both adults and kids, the room was wide and clean, the hotel stuff really friendly and helpful... You will only get annoyed by the elevators and the queue at the front desk ( check in or out) apart from that everything is perfect
from Niagara Region
Submitted on 31-07-2016
Because it caters to families the check-in can be crowded during March break and long weekends. Staff are friendly and polite- the week we were there they had lemonade and popcorn for kids and people standing in line. The fitness centre is well-equipped although again the pool can be busy during school holidays. The elevators always seemed to be busy with usually one or two out of service at any time. The central cafeteria-style restaurant is a convenient option, and if the small seating area is... Read more
from
Submitted on 31-07-2016
We booked the chelsea at a great rate on hotwire for a weekend of baseball in Toronto. The location of the hotel is good a bit far from the stadium but the subway is nice and close so it made getting to the games very easy. The hotel itself was very clean and during the afternoon they gave out complimentary lemonade and little bags of popcorn which was nice. The line to check in was really long but it moved surprisingly fast. The room was clean and comfortable. Some of the elevators weren't work... Read more
from
Submitted on 02-08-2016
This Christmas trip was topped off by having such a lovely hotel. Having travelled over from the UK upon first sight it seemed somewhat imposing and very business like. The reception area was vast and busy but the staff were friendly, helpful and made you feel at ease. Once we settled in our room and found our bearings we realised what a gem of a hotel this was. Situated just off of Dundas Square / Yonge Street on Gerard Street the location was ideal. Amongst all the huddle and bustle but n... Read more
from
Submitted on 02-08-2016
My husband, our 2 year old and I stayed here for 2 nights last week. I thought the hotel room we had was very clean, but the bathroom was way too small. I was impressed by the playroom, not impressed by the size of the pool. The pool was constantly busy which made it difficult to enjoy with a toddler. 2 of 3 elevators in our group were not working. We waited 20 minutes at one point for the elevators. It was awful. I did feel that the concierge was very kind and helpful when I asked for tickets ... Read more
from Yoho National Park, Canada
Submitted on 03-08-2016
the hotel was very busy and lines at all hours for check in , but all went fast . used fast check out to leave , very quite in rooms , was there on medical reasons and asked for extra pillows ...........no problem they came before we could get to room while checking in ......ordered room service and was there fast and good food .....got medical discount which helped ...........great views worth every penny .......will go back
from southwestern ontario
Submitted on 03-08-2016
Not here! I was looking so forward to my stay here at the Chesley. The main entrance is absolutely gorgeous. But when we entered our room, not so much. The first impression of the room was a rancid smell in the room. Still to this day, can't figure out what that smell was, it was a combination of smoke and burnt rubber? The mirror and the sliding door were dirty with smudges on them and last but not least, the bathroom, shower had low pressure, wallpaper pealing off walls and hair on cei... Read more
from
Submitted on 03-08-2016
I visit this hotel regularly (5-6) times a year for the last 15 years (since it used to be the Delta), i stay because the location is perfect for my needs. But i find the rooms a tad dated. They are renovating the rooms, so hopefully things are going to be better. Rooms are pretty clean, but its very busy and if you get a room on a high floor it could take a while before an elevator gets to you. i found lately that some of the elevators are always out of order in each section.
from St Peter Port, United Kingdom
Submitted on 06-08-2016
I booked a city break in Toronto from the UK. The break came bundled with the Chelsea Hotel so this was not a hotel selected by me personally. However, my stay has been characterised by plentiful and excellent staff who deliver an efficient and friendly service; hotel and room facilities that work; high standards of cleanliness; loads of hotel amenities like pools, fitness studio and lots of eating options. The location in downtown Toronto couldn't be better. After flight delays and long lines w... Read more
from Thurso
Submitted on 07-08-2016
Nice hotel, good food. Situated near Dundas Sq. where the "London" Red Bus does the tour of the city. There are some nice restaurants in the vicinity also. Breakfast not included in the price but not too expensive and you get a slip which allows you to go back for 2nds..
from Chicago, Illinois
Submitted on 07-08-2016
The location of this hotel is excellent. While it is close to public transportation, you can get anywhere of interest in the Toronto downtown area within a 15 minute walk (the pier, distillery district, for example). It is just a couple of minutes from nice friendly restaurants, theaters, and shopping areas. The personal and hotel organization is excellent. While we stayed at this hotel there were tons of things happening in Toronto, including the Caribbean festival and parade, which could get... Read more
from port elgin
Submitted on 07-08-2016
Good quality , centrally located, easy access to shops and transportation. Staff very helpful and anticipate assisting you. If you plan to stay hurry as the Hotel is scheduled to be torn down for condominiums..... so sad to hear about this. :-(
from Niagara Falls, Canada
Submitted on 08-08-2016
Stayed at this hotel for 3 nights (July 24-26/2016). I'll start with the underground parking garage. The ramps are VERY steep, & the garage itself is dark & hot. Parking levels can be confusing so I'd suggest you make note of the level & space you have. The lineup for check-in was horrendous. I was charged what I thought to be a ridiculous amount to my credit card. At the time, it was not explained to me that if there weren't any incidentals, the actual amount to be charged would be much lower. ... Read more
from birmingham
Submitted on 10-08-2016
great location, nice room , staff helpful ( once you got a member of staff they were very engaging and quick to help ‚?¶maintenance as well ‚?¶all the staff we came into contact with appeared to adopt the same approach‚?¶helpful and efficient ).only one down fall‚?¶.CHECK IN‚?¶THE QUEUES WERE HORRENDOUS ‚?¶1 1/2 HOURS TO GET TO THE COUNTER AND BE GIVEN A ROOM‚?¶DIRE.WHEN WE GOT TO CHECK IN WE WERE TOLD YOU CAN'T UNTIL 4PM ( IT WAS 3.40PM ) UNLESS YOU HAVE AN UPGRADE... we turned and looked at th... Read more
from Montreal, Canada
Submitted on 10-08-2016
It was a short stay with awesome weather with meetings downtown Toronto, everything was really easy to walk to from the hotel, the price was very affordable and service was great and everyone was very courteous. The size of the room and the cable selection was perfect. The proximity of the location to the Famous Toronto Eaton Centre made it very pleasant. It was a very short Taxi ride from the Billy Bishop Airport. We be back again!
from Ontario's Near North, Canada
Submitted on 10-08-2016
We just spent one night at this lovely hotel to be able to attend a Blue Jays game. It was completely booked but they handled the check ins efficiently and quickly at the 3 pm check in time. Our room was clean, and spacious.. Wi fi was free and did not need a password. After the game we had a nice snack at one of their restaurants in the building. Would recommend this hotel for sure. Close to lots of fun things to do in Toronto.
from Montreal, Canada
Submitted on 10-08-2016
Great location in the heart of downtown shopping, restaurants and theatre within walking distance. The hotel itself is a it dated and basic but clean. We had two rooms and called when we made the reservation and an hour prior to confirm they'd be adjoining yet when we arrived to check in after 4:30 (check in time is 4) only one room was ready. After waiting for 2 hours and calling front desk several times only to get rude personnel hanging up I went to the front desk and the room was ready. Lobb... Read more
from toronto
Submitted on 10-08-2016
The hotel is very nice and clean. Pretty comfortable. The location is great. So much to do within walking distance ( mall, food, clubs...you name it). I have stayed here twice in the last 3 months for girls trips. The first time we had to wait over an hour for our room. Second time was smooth sailing. Planning on going back again. Parking here is $ 32 a day. The guy who works at the info booth was great. Here had good suggestions on where to go and what most people liked.
from Aston, Pennsylvania
Submitted on 14-08-2016
We recently stayed at the Chelsea for one night. I work in the hotel industry; and I have to say that from check in/out with Angelica, the stay, the accommodations, the pool, and the location this was all amazing. The only thing that I didn't like is that they didn't have refrigerators in the room. It wasn't a big deal since we were only there for one night, however, it would be nice to have them in the rooms. I liked that the hotel had a family pool and an adult pool. The only thing with t... Read more
from
Submitted on 14-08-2016
Staff were friendly and helpful. Rooms were clean and beds comfy. Location was ok. Shops and supermarkets nearby. Having many entrances was bit confusing but in general a lovely hotel. Stayed one night at start of Canada tour.
from Buffalo, New York
Submitted on 14-08-2016
I stayed here on business and found it to be in a great location. Walk out any door and you are only a few steps to a variety of restaurants, shopping and subway stations. The fitness center is located on the top floor and overlooks the city. This is a popular destination for families and travelers so there is much hustle and bustle going on in the lobby.
from St. Catharines On, Canada
Submitted on 14-08-2016
Central location . lots of places to eat at, shop at ,Yonge St.right there. We love to explore and we have stayed there several times. And reasonable rates. All who work there are very helpful and respectful. The prices for eats and drinks are good. Not overpriced.
from Edinburgh, United Kingdom
Submitted on 15-08-2016
Positives: Clean hotel, good locations, friendly staff, convenient for restaurants etc, short cab ride to CN Tower, 20 minute walk to shore for ferry to Toronto Island, nice drinks at coffee bar, occassionaly free snacks in lobby (popcorn and lemonade) Negatives: Not much space on floor of suitcases, small window, very busy hotel, pool was freezing and cloudy, noisy aircon that went in cycles so a sudden burst of cool air. Would stay again if price was right.
from Milwaukee, Wisconsin
Submitted on 16-08-2016
We stayed 3 nights to check out the city. We had a 9 and 11 year old. Our room needed major updates, however, it was clean. They have a kids pool with a very nice water slide and hot tub. They have 2 bunnies in the play room! (Everyone loved the bunnies). They also have a game room. It was a $12 cab ride to ball park/tower/aquarium. It was close to subway Great location! Kids checkin was awesome!!!! All staff were amazing! We would stay here again! Don't have kids?? They have a... Read more
from Saint John, Canada
Submitted on 16-08-2016
I reserved a nice room for a good price with their reservation agent only to have the front desk clerk arbitrarily downgrade me to a substandard room. When checking out, they tried to overcharge me and when I threatened to call my credit card company to disavow any charges, they honored my confirmation rate. They did spontaneously comp my parking saving me $200 so that is why they get ungraded to poor from terrible.
from Larbert, United Kingdom
Submitted on 17-08-2016
I have never paid so much for such a dated musty old hotel with outdated decor and ancient air con. The restaurant is over priced and the service is poor. Relies totally on the fact It is so central. Avoid it if at all possible. It's not 5 star in my view!
from
Submitted on 17-08-2016
Stayed at The Chelsea for four nights and 5 days. This is a very busy hotel. Lots of families (with lots of kids), couples, travelers and commuters. The hotel is standard. It is directly in the middle of Yonge/Dunda Square. Which seems to be Toronto's version of Times Square (NYC). If you're looking for that kind of location, then this is a good spot for you. However, if you're looking for something more mellow, local or youthful find a different hotel in Toronto. The hotel is so crowded that ... Read more
from Toronto, Canada
Submitted on 17-08-2016
I like the Chelsea Hotel Toronto. Central to work locations. The rooms are updated and very clean. It's easy to arrive, check in and get settled.. Thank you for another good experience in Toronto. !!!
from Leeds, United Kingdom
Submitted on 08-09-2016
upgraded again when we arrived, staff very helpful, only thing confusing was which coloured lift to use, red, blue, green, as to which part of the hotel you were on, we didn't eat in the hotel as it was cheaper outside and so many restaurants to choose from, we managed to find Eggspectations this is so nice, across the road from hotel is The Elm excellent food there, the adult only pool and gym brilliant
from Gaithersburg, Maryland
Submitted on 08-09-2016
My second stay at the Chelsea. Once again, it was a great experience. My sister had never been to Toronto and I wanted her to have a wonderful time. She loved the Chelsea, especially the bed! She said she had her best night's sleep in a long time. Our room was a double and while it was not large, it met our needs perfectly. The young lady at the desk told us she would give a room with a great view and she did--Our room had a outstanding view of Dundas Square! We were also able to check in even t... Read more
from Pittsburgh, Pennsylvania
Submitted on 09-09-2016
The hotel is very nice but the rooms are quite small. If you don't plan on being in the room that much. Then this is the place for you. So close to everything also! Don't want to park at the hotel, you can park across the street for way cheaper.
from Telford, United Kingdom
Submitted on 09-09-2016
We had room 872 it overlooks a building site and was very dark and noisy it had a grim little balcony with no seats and the room was dowdy and smelt musty. The whole hotel seems to have very grim dirty carpet and the lobby area was chaos with long queues for lifts. We were part of a tour group and most of the others had similar comments. Good points was location and the staff were very friendly and the beds were comfy.
from London, United Kingdom
Submitted on 09-09-2016
One of those massive hotels with a reception that resembles a shopping mall with people everywhere and queues of people checking in. Good staff who are friendly and efficient though. Room very clean and a nice size. Nice big comfy bed. Air Con unit noisy but needed when I was there as it was hot and humid but with ear plugs I had a good nights sleep. Walls good between rooms. No noise for me. Hallways and carpets not surprisingly well warn and a little bit tatty. Needs an upgrade in this area. B... Read more
from Virginia
Submitted on 12-09-2016
We were there for a wedding so the price was considerably lower than usual. I probably wouldn't chose this one normally due to price. Room was nice, bed was great. I didn't eat at the hotel. There were a few things that really irritated me. One was the elevators were extremely slow. This is a big, tall, hotel with lots of rooms so I feel the amount of elevators was totally inadequate. The pool was on the 27th floor which had a outdoor deck for the views which was awesome but the elevators on... Read more
from London, Canada
Submitted on 12-09-2016
The hotel is clean. Very busy as it was the Labour Day weekend.. The elevators are in motion all of the time. Staff are very friendly and helpful. Ferdinand checked me into the hotel. Very polite and knowledgeable and extremely courteous. The separate pools are nice to have. Pool on the 27th floor is for 18 and up. Lots of good equipment to use for working out. Pool, sauna and whirl pool are nice to have without kids around. There is an outside deck for lounging with a view of the CN Tower. The ... Read more
from Manama
Submitted on 13-09-2016
We stayed at this hotel for 5 days/6 nights during the summer. It was extremely busy and although we had requested a room with a view, we were placed on a low floor with no view at all. We were told there was full occupancy and that they would change the room the next day which they did. We still did not get a great view of the city, but I was too tired to move the family again. The bathroom was filthy and I was not pleased with the housekeeping service. The kids club was great. They kids had a... Read more
from Dublin, Ireland
Submitted on 13-09-2016
Pros: A great location for anyone who wants to be in the heart of toronto. Its a busy hotel but checkin was quick as there was plenty of staff. Bedroom was very clean and linen was clean. Noise levels minimal. Subway station is near by on dundas which is only 5mins walk. Cons: When checking in,they request a credit/debit card to scan for deposit. Unfortunately we used a debit card and the full amount of our stay plus an additional cover (and extra 150 dollars ) was frozen on our account which... Read more
from Aberdeen, United Kingdom
Submitted on 13-09-2016
Stayed here before and would definitely stay here again. Staff were excellent and had our taxi organised to take us to the airport. The bar wasn't open when we stayed, which would have been nice for a night cap after an evening out. Oh and the Wi-Fi was a bit of hit or a miss. Nice to have a pool on the higher floor that wasn't accessible to children. Sound like a humbug, but when you've had your kids, this is a great treat.
from
Submitted on 15-09-2016
Good value for money. Excellent location. Helpful staff. Rooms were immaculate. Decent vegetarian breakfast at Roberts restaurant. Walking distance to eaton centre where the tours buses operate. A strong recommendation for vegetarians and vegans to stay here. You will get the most amazing cakes and food at the urban herbivore at the eaton centre. Walking distance to many attractions. I liked the very active lively vibe at this hotel
from Dingle, Ireland
Submitted on 15-09-2016
I stayed here for an exam I had to fly in for during TIFF weekend. The Chelsea was the most affordable hotel in the downtown area, which was appreciated from the get-go - also surprising considering it's location and how upscale it is! The staff were very friendly, and let me extend my checkout the morning I was leaving. The breakfast at the Market Garden is pricey though you have a massive spread, and it is filling. Which could be perfect for a full day of activities (it lasted me 8 hours, s... Read more
from Arlington, Virginia
Submitted on 15-09-2016
Arrived for my check-in around 6 pm on Monday. The lobby was really crowded. Waited standing in line for about 10 minutes. The check-in itself was OK. The elevator wait was always long. Many tourists with big suit cases barely fitting in the lift. One night, I waited about 25 minutes. Finally took the stairs only to find out the door to my floor was locked. The room needs uplift. Bathroom was moldy (see my picture). AC and the fan in bathroom very noisy and not effective. No com... Read more
from Staffordshire, United Kingdom
Submitted on 16-09-2016
Sadly we found our bathroom to be dirty. There were hairs in the bath and all over the floor. We complained but found there to be little or no improvement on our return to the room. The whole hotel felt dingy and in need of restoration. We didn't eat there but the hotel was in an excellent location.
from Welwyn, United Kingdom
Submitted on 16-09-2016
I stayed here for 3 nights and was given what is supposed to be a refurbished room. The room is a good size and had a balcony, but it had rips in the curtains and still small snags in the room. The lifts are incredibly slow and one broke down a lot whilst we were here. Trapping people for up to half an hour. Check in always had a long line and it took up to 45 mins to get to the front. I arrived at 6pm and was told my room wouldn't be ready for 90 mins! I would say however it is perfectly plac... Read more
from Bucks
Submitted on 19-09-2016
We stayed here as part of a package tour so location and room were chosen for us. On arrival the Chelsea is very impressive - everything in the lobby and restaurant area is in very good condition. Once we arrived on our chosen floor (26th) you could instantly see that things looked more dated (although still in relatively good condition). Our room was a good size with two queen size beds which were very very comfy! Great to have useful touches like USB ports in the base of the bedside light ... Read more
from Winchester, United Kingdom
Submitted on 19-09-2016
First the positives. The hotel is in a great location for exploring Toronto. The beds are very comfortable and the free wifi works well. Now the negatives. The hotel is badly in need of refurbishment. The carpets on the 10th floor both in the corridor and our room were filthy and badly worn. I stated this in my feedback to the hotel and was told that they completed a major refurbishment last year - they must have missed the 10th floor! The staff clearly can't cope with the volume of guests stay... Read more
from
Submitted on 19-09-2016
Had a great get away to Toronto for the weekend. The hotel is in a great location, has many restaurants, pubs and shopping within walking distance. The hotel is a bit dated however it is very clean. Very good costumer service!
from Thunder Bay, Canada
Submitted on 19-09-2016
The Chelsea benefits from an excellent location, right downtown Toronto; it is minutes away from Billy Bishop airport, which serves Porter. Staff are friendly, helpful. Club rooms are quite good but can be pricey. Top floor gym & pool are well maintained. Club Lounge service is excellent. Recommended!
from Brantford, Canada
Submitted on 20-09-2016
Check in lines were long so a lady picked us and said she would have us checked in at what i call the La De Da counter, we appreciated that very much. Lobby has a sweet robot that engages you in conversation. I am sure it helped to pass the time in the long lines. rooms was just the right size. I have an allergy to down and housekeeping changed the pillows and duvet within minutes of me calling them. The only really downside to this place is the lack of elevator service, we waited on Sunday morn... Read more
from Sudbury, Canada
Submitted on 22-09-2016
It's pretty expensive but the place is huge. They have two pools, one for families and one for adults. There are great views from all angles. All the Chelsea rooms have balconies. The restaurant is way overpriced so be careful there.
from Italy, Italy
Submitted on 22-09-2016
nice hotel and great staff. very busy so service might take a little time . I had a problem with the bathtub in my room, and I was upgraded to a bigger nicer room. very comfortable bed! noise was at a minimum although on busy street. Eaton shopping center at very short distance
from Coffs Harbour, Australia
Submitted on 23-09-2016
The Chelsea is in a great location right downtown and close to all the major sights. The hotel is one of the biggest in Canada so expect it to be bustling with people in the breakfast area but once you get over that it's fine. The rooms are clean and have balconies but no fridges . Not sure if they are all the same but ours had a shower over bath. This hotel has a great family pool and water slide and also an adults only pool and fitness Centre due to its location and standard I would stay he... Read more
from Edmonton, Canada
Submitted on 23-09-2016
My boyfriend and I wanted to go to toronto to watch the world cup relatively last min. Most of the hotels around the entertainment district were sold out or $700 a night. So I was happy to spend $300 at the Chelsea during a very busy week in Toronto. Front staff were friendly, rooms were surprisingly good. Only knock was that the food/coffee/buffett area was dis organized and slow staff. But other than that good location. Decent walk to acc, and the water front. Would recommend again for the p... Read more
from San Francisco
Submitted on 23-09-2016
I stayed at the Chelsea whilst at the Toronto Film Festival. First mistake. It's located centrally in Toronto, but a 20 min. walk to the cinemas and TIFF events - taxis were difficult to book, so it was easier to hoof it every day. But that was my error. The hotel is huge and practically houses the whole block. It's very busy. When I tried to check in there was no one at the desk, and a long queue of people waiting. Someone finally showed up at reception and his manner was really casual a... Read more
from Everleigh, United Kingdom
Submitted on 27-09-2016
The Chelsea is well placed in central Toronto although it took us a while to orient as it has exits on four streets. A little impersonal but that is probable due to its size, over 1000 rooms. Our room was a good size, two double beds and a balcony. Everywhere was clean and they have good information in the room about local eateries, many giving discounts. On a note of caution, if you book any tours leaving from the hotel, they don't always advise correctly which entrance the tour leaves from so ... Read more
from Lancaster, United Kingdom
Submitted on 27-09-2016
This was our base at the beginning and end of our trip to Toronto. Location wise it is off the main road and easy to find and only a 5 minute walk from the metro/subway. It is very busy and that is part of the problem. We did not have to wait long to check in but at times, there were queues. Multiple lifts take you to different floors and that can be a bit confusing. The rooms were adequate and maid service was good. It just looks tired including the communal corridors as well as lobby area. Bre... Read more
from Hertfordshire, United Kingdom
Submitted on 27-09-2016
Impressed with the way such a busy hotel;l worked. We were there during the World Cup Ice Hockey Tournament. (Coincidentally!) and the staff worked well to keep all guests happy. A bit confusing is the number of entries/exits to the hotel, but we got used to it. Nice pool and gym on 27th floor too.
from Wikwemikong, Canada
Submitted on 27-09-2016
Stayed at the Chelsea Toronto for training. The staff are really friendly and helpful and I had a really great sleep, which is unusual because I don't usually sleep well anywhere but at home. I will be staying here again whenever I visit Toronto.
from Toronto, Canada
Submitted on 27-09-2016
The overall image of the hotel is very nice, however the room we stayed in was average especially considering how expensive it was. The bathroom was not very clean, the white grout was actually black in most of the shower and the tile floor. I was also not impressed by the safe in the room not working and the bed linens having holes in them. I would not stay in this hotel again unless it was my only open in town.
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