Submitted on 04-23-2016
I can't believe they call this place a Hampton Inn, and that Hilton has not stepped in and taken down the sign. I'm a Gold HHonors member, and have stayed more than a few nights in hotels and at many Hilton Properties. I understand there are differences from hotel to hotel, and even within brands, but this is ridiculous. There were so many little things just not right- but the big things are even more troublesome. I would not recommend this hotel to anyone who has stayed at other Hilton or...
I can't believe they call this place a Hampton Inn, and that Hilton has not stepped in and taken down the sign. I'm a Gold HHonors member, and have stayed more than a few nights in hotels and at many Hilton Properties. I understand there are differences from hotel to hotel, and even within brands, but this is ridiculous. There were so many little things just not right- but the big things are even more troublesome. I would not recommend this hotel to anyone who has stayed at other Hilton or Hampton Inns, as you will be very disappointed. The big things- place looks great from the outside, although parking is terrible. The hotel has aged very poorly, and I would say that the same short-cuts taken in construction have continued to be taken in ongoing maintenance and staff training. The floors creaked and squeaked, they have been promising renovations for two years if you look at other reviews, and the hotel was just poorly constructed- so new bedding, although badly needed, isn't going to fix the noise. Check-in: I "checked-in" online as I usually do at Hiltons. However, here, they had me sign in/check-in again upon arrival. What's the sense of checking in online if you still need to do it upon arrival? No mention of my Gold HHonors benefits, so I asked about that, and they obliged... and just obliged. No initiative or "honor" in their HHonors program at this hotel. They sent me to the same room from my online check-in, only to discover the keys did not work. I went all the way down to the front desk, they re-programmed my keys, and up to the top floor I went again. This time the keys worked, and I opened the door to someone else's filth. That just puts a bad taste in your mouth, especially when you've already traipsed through the hotel... The room was not made up from the last guest, and it was dirty... so down to the front desk I went again. This time I was assigned to another room, much like the first, and when I walked in I saw that the drawers in the night stands were pulled all the way open, so I looked around wondering if the room had been made up completely. The fact that it took me a few minutes to decide should say something. I could tell that the bed was clean, so I was tired and went to bed. Not without first noticing the huge stain in the carpet, the saggy/worn out sofa, the black marks on the wall, the peeling finish on the mirror, the mould in the grout in the bathroom, and the broken drain plug/contraption laying on the bathtub. One lamp had a burnt out bulb and the noise in the halls was crazy- and yet the hotel didn't seem to be too busy. What would it be like during a full house? Maybe that doesn't happen here any more. The shortcuts are endless... the little lap desk that you find in most Hampton Inns on the bed with the remote, gone. The bench at the end of the bed to sit on in most Hampton Suits, not here. The sofa- rather than clean leather, saggy, dirty, fabric. The thick layer of dust, dirt, and crumbs in the corners and along the baseboards... made me realize that the problems with cleaning, staffing, and maintenance had been going on for a while. You dn't get that much dust and dirt simply between one or two room turn-overs. This place is deep down dirty, in need of an overhaul- from the top down, not just a renovation. The next morning, I went down to the breakfast... even that was in "cut back" mode. What is going on here? Does Hilton not monitor these properties? In the end, I had to do something I've never done before, ask for a refund. I was disappointed to have to ask- it felt embarrassing. You would think that with 100% satisfaction guarantees printed all around the front desk staff, they would have offered, even insisted. The thing that pushed me to ask for a refund: upon check out, I was never asked how my stay was, so I eventually said, "You're probably wondering how my stay was?" The front desk person looked up, and said, "Would you like me to leave the charges on the card on file?" To which I replied, "I'm not sure that I would... do you see any notes on my account from my check in process?" Nothing. I've only hit a few of the items here in this review... believe it or not, but long story short: Very disappointing. Avoid this hotel, and don't judge other Hampton Inns or Hiltons based on this one.