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Hampton Inn and Suites by Hilton Saint John

Saint John, NB, Canada (YSJ)

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Hampton Inn and Suites by Hilton Saint John
51 Fashion Drive, Saint John, NB Canada E2J 0A7

welcome to the Hampton Inn & Suites by Hilton Saint John.Leave our hotel in Saint John and walk down Prince William Street and it might feel as if you're walking through time. Early settler homes dot the area. Many original buildings still stand. At the Hampton Inn & Suites by Hilton? hotel in Saint John, we treasure our past. Our city does, too, which is why the residents of Saint John have carefully worked to preserve many of our historic buildings. Yet we're not all history. We're a seafaring city, bordering the Bay of Fundy, so make sure to visit our stunning parks and seaside vistas. And you certainly won't want to miss the charming shops and markets that grace the town.So bring your family to the Hampton Inn & Suites by Hilton hotel in Saint John, and get to know this port city for history and & amenitiesHere at the Hampton Inn & Suites by Hilton Saint John, we're passionate about taking good care of you. That's why we offer a broad range of services and amenities to make your stay exceptional.Whether you're planning a corporate meeting or need accommodations for a family reunion or your child's sporting group, we're delighted to offer you easy planning and booking tools to make the process quick and organized.* Meetings & Events * Local restaurant guide

Amenities Include: Meeting Rooms, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Please note our pool is currently closed due to mechanical issues. We apologize for any inconvenience.

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 632 reviews
from Halifax, Canada
Submitted on 23-05-2016
The hotel staff and complimentary daily cookies made this trip very enjoyable. The staff, especially the continental breakfast female staff member was so friendly, it was so appreciated! The only downfall is the workout room is lacking.
from cambridge, Canada
Submitted on 24-05-2016
When traveling it was super difficult to find places that were open to having me and our cute little dog. The staff welcomed us even when we arrived late after an evening of driving and made all our members feel welcome.. as sometimes traveling with a dog - you are not alway sure of a welcome. Was a huge relief
from Fredericton, Canada
Submitted on 25-05-2016
Good location in the City if your event is East End - bed comfort average. Service great - plenty of shopping nearby but mostly high end shops. Breakfast and Internet were Complimentary and more than adequate
from Petit-Rocher, Canada
Submitted on 25-05-2016
Would highly recommend this hotel but my only problem is that it is a little expensive compared to other hotels around. The hotel was very quiet and comfortable and would definately stay here again in the future. The staff was great as well as the breakfast.
from Halifax, Canada
Submitted on 25-05-2016
This motel is very clean, has a good complimentary breakfast, helpful & polite staff. Renovations going on in breakfast room, but a smaller room available. A bit noisy at night as people in next room out for a wedding reception.
from Summerside, Canada
Submitted on 01-06-2016
Hotel only announced they had the pool closed, but in reality , the entire lobby was torn up, walls were all being painted, and dust covered the main floor / lobby. I am a hilton gold member, and I was extremely dissatisfied with this stay.
from Denver, CO
Submitted on 02-06-2016
If you're looking for a roomy, and easy access to shops and to downtown Saint John, this will be your place to stay when you are in NB. Please note the front desk/office is being reconstructed and it is dusty. Overall, I am happy with the great services, say hello to Jeff and Tammy at the front desk. They were very helpful with all the local knowledge. Bonus point: Costco is across from the road. The room is clean, the continental breakfast was good, the location is good. Highly recommend and wo... Read more
from Marblehead, Massachusetts
Submitted on 03-06-2016
An excellent night's sleep in a quiet location yet easy to get to downtown St. John. Staff very helpful and breakfast the usual quality. Very clean even though tile work on floors in lobby was being done.
from Moncton, Canada
Submitted on 05-06-2016
We were informed the pool area was under rerbushment but I fact it was the entire lobby area too. The dust was EVRYWHEREand as someone with allergies, my stay was horrible. If I had known the extent of the Renous, I would have made other arrangements.
from Seattle, Washington
Submitted on 06-06-2016
Nice hotel, very new. Rooms clean with couch and kitchen. Staff helpful and friendly!. Close to highway and restaurants. Free shuttle to downtown and within 5 miles of hotel. Would recommend this as a nice stop for a day or two.
from Halifax, Canada
Submitted on 13-06-2016
The hotels staff are very friendly and efficient . We had a fast check in and check out. The room was spacious and updated . It's was very clean and well maintained. The hotel is currently having the main lobby renovated but it did not effect our stay in any way. The hotel is location is nice as well because it seems to be close to everything ; shopping , food , etc.
from Hillsdale, New Jersey
Submitted on 18-06-2016
Hotel was undergoing major rework at the time of my stay. on any given day 3 of 4 exit doors blocked. Needed to guess where to park to enter hotel. No water in pools, no warning on website or in reservation. No laundry service and staff was not prepared to assist. Looks like all were new or just very poorly trained.
Submitted on 19-06-2016
This hotel is above average for having peasant, helpful staff. I would have rated the service better but the check out clerk did not know how to check me out properly because it was an airmiles booking. This did not affect the rest of my stay or the overall experience be cause the problem was sorted within 10 minutes and the clerk was very friendly.
from Barnesville, Pennsylvania
Submitted on 21-06-2016
Rooms were what we expected for a Hampton; clean, comfortable, well maintained. There was some rework on the facility, but the workers were courteous and very considerate of the hotel guests with little (if any) inconvenience to guest. Staff was helpful and courteous. Quick check in and check out.
from Halifax, Canada
Submitted on 21-06-2016
This is basically a good hotel, in a good chain with high standards. We don't think it measures up to the standard of the Hilton brand, however, as it appears there are not enough chamber staff (our room was not made up at all), breakfast staff (only one person trying to do everything), and signs of deferred maintenance and "under-cleaning" everywhere. There is a deterioration from prior stays over the past few years.
from Hartford, Connecticut
Submitted on 25-06-2016
Stains on the rugs in room. Did not give a good impression. Rest of room was fine. Bed was comfortable. location was good. Could walk to dinner. Breakfast was pretty good. St. John's was a good size city. Lots of restaurants
from British Columbia, Canada
Submitted on 26-06-2016
The room was very noisy. The door had nothing under it as a buffer. The internet was horrible. Had to sign in every time I entered my room. A lot of waste with paper cups, dishes and cutlery. They staff were great.
from Upper Tantallon, Canada
Submitted on 27-06-2016
checked in for 3 days - No soap in the room, No shampoo in the room, No working gym in the Hotel - when asked about these items was told to visit Shoppers and Goodlife both down the road. Room smelt and had a shower filled with black mold and soap scrum - Epic Fail for Hampton Inn
from Halifax, Canada
Submitted on 30-06-2016
Could and should have been advised water slide was broken. Kids were looking forward to it. It looks like it has been under repair for awhile. Why not advise renter? Give a chance to find other places for the kids to be entertained
from Charleston, South Carolina
Submitted on 02-07-2016
We are usually quite pleased with Hampton Inns, they are are go to chain when traveling as you know what to expect. Our room had stains on the carpet, but otherwise was clean and quiet. We actually slept very well. We only had two sets of towels, so no extras for drying hair,or soaking up excess water. Typically, there are 3-4 sets. The provided towels were thick and soft. The first night there was a makeup remover wipe, but it was not replenished the 2nd day. Our biggest issue was the break... Read more
from Perth Ontario
Submitted on 04-07-2016
This sweet was absolutely amazing!! The jacuzzi tub wasn't in the bathroom it was in the bedroom. Definitely set a romantic mood!! There were two very plushy very fluffy bathrobes and it was just a wonderful experience. Highly recommended. Fits two tall people just fine. I am 6"3 and my wife is 6"1 and we had no problem relaxing in there together!!
from Canmore, Canada
Submitted on 04-07-2016
Did not meet the expectations we had as Hilton Honours members. Erratic and disorganized check in - breakfast was a gong show - one person to support two rooms full of people - running out of food - no fruit or yogurt available - we just gave up and had coffee and a muffin.The rooms were adequate - clean bathrooms, comfy beds but the air conditioner must be ancient because the noise was unbelievable but the room was so hot we had to keep it running. Some improvement is needed.
from Halifax, Canada
Submitted on 04-07-2016
Great breakfast and outstanding breakfast staff. We enjoyed the coffee anytime with real cream. Our kids really enjoyed the pool and we enjoyed the hot tub. It was really easy to find a restaurant and enjoy a bit of shopping as well.
from Arizona City, Arizona
Submitted on 04-07-2016
very clean, comfortable rooms and employees are awesome! There was none in West Saint John, so we had to drive across town to the east side for the room, but my parents had to try and pre-book the room for me and my boys as I had no place to stay. We were going to sleep by the beach in our van with our dog. They were so happy to know they could do this for special reasons and I am so happy and my parents were so pleased they were able to do this for me..... Thank You again for all your Read more
from Mansfield
Submitted on 05-07-2016
The hotel is being renovated, it is clean and quiet. The staff made a great recommendation for dinner at Billy's Seafood. Their directions to the Reversing Falls was great and the local information was very good on where to get the best views. However breakfast at the hotel was a disappointment.
from Cheshire, Connecticut, United States
Submitted on 07-07-2016
We stayed here for one night only (thank god) on our way back from Prince Edward Island. We are Hilton Honors Members and we've stayed at MANY Hampton Inn and Suites and by far this is the WORST one we've ever stayed at. Yes I understand the lobby is under construction, that didn't bother me. The room however did! It was old, it wasn't clean, the carpet was dirty, the furniture outdated and worn, the sheets didn't even fit the mattress. And there was black mold on the grout in the bathtub, total... Read more
from Kennebunk, Maine
Submitted on 08-07-2016
After 9 previous nights on vacation in Canada, several of them at Hampton Inns that were good, we had high hopes for this one in St. john. On the plus side - the room was HUGE. But it was sparsely furnished, the pillows were the kind that squished to nothing, and worst - and the first on our trip - the carpeting and floors in general were filthy. Small stones were beneath the desk, some sort of fuzzy lint and crumbs were all over the small sofa - not at all what we expected. This Hampton is at t... Read more
from Whitby, Canada
Submitted on 09-07-2016
Reception staff very friendly. Linen in room and washroom were fresh. The mattress was excellent. Room was clean. Stayed only one night therefore cannot offer input on the rest of the facilities offered by this hotel. Exceptional Hot Breakfast provided - thank you.
Submitted on 09-07-2016
We had a very good experience, but a big disappointment with the pool. We had a lovely spacious room. Breakfast was great. Unfortunately the pool is tiny and the slide that looks awesome online is out of order (possibly indefinitely?). The hotel is a bit out of the downtown area, but not a far drive, and just far enough to be very quiet.
from toroto, Canada
Submitted on 09-07-2016
This was my 1st stay at this hotel and was very comfortable. Staff is friendly and professional. Very convenient location to anywhere and close to the shopping retail - the best thing :) Very comfortable beds..
from Titusville, Florida
Submitted on 10-07-2016
Stayed here 2 days and enjoyed the place... It is a newer type hotel with comfy beds , flat screen tv , lots of tv channels to choice from... We used this hotel as a base for our stay in Halifax... we would recommend this hotel.. Staff are friendly and accommodating... A bit pricey , but what are you gonna Enjoy
from Columbus, Ohio
Submitted on 11-07-2016
Service and hotel were great. My only complaint was the breakfast. Cold eggs and no cream cheese for the bagels. Hotel is near grocery and other stores as well as surrounded by restaurant options. It is only 15 minutes or so from Saint John's city center.
from Miramichi, Canada
Submitted on 12-07-2016
Room was huge and worth the price. Staff were helpful and friendly. The lady at the front desk when we checked in was wonderful! Not a huge breakfast selection, but still not terrible. Breakfast area was a bit crowded for my liking but oh well. Internet was a little slow sometimes but it worked.
from Winnipeg, Canada
Submitted on 13-07-2016
Great hotel with a beautiful location . The room was clean , although the bathroom grout was mouldy, it had a great shower ,roomy with great water pressure. I did stay on the main floor close to the pool . The hallway smelled strong of chlorine but it wasn't in the room at all . There was a hot breakfast , it was luke warm , but ok, the self made waffles are always a nice treat . They did always offer fresh baked cookies at the desk. Close to uptown to check out the ocean and some great histori... Read more
Submitted on 13-07-2016
Clean and quiet accommodation. Great staff, friendly and efficient. Breakfast was adequate to good. Clean surroundings. Comfortable pillows and bed and I loved the bedding.Bathroom was clean but some of the grout is missing around the tiles.
from Montreal, Canada
Submitted on 19-07-2016
Stayed here with family on our way up the Fundy Coast. Great location near restaurants, Costco, Indigo and other retailers. However the hotel itself is showing its age (or popularity): Carpets in rooms and common areas are stained. Tiles on the bathroom floor are cracked. Shower grout is mildewed. Etc. There is a tiny fitness room with three machines, a small pool with water slide, and a business Centre. Hot/cold breakfast buffet is served in a bright and airy space just across from the main l... Read more
from Charleston, WV
Submitted on 19-07-2016
We chose this hotel after riding the ferry. We found clean and newly renovated rooms, a large bathroom with space and comfortable beds. Easy to get to. Breakfast was the average hotel breakfast with waffles but was stocked. Good parking. We liked it and would stay here again.
from Vancouver, Canada
Submitted on 22-07-2016
No hot water first morning, no pool and hot tub first 3 days. Clothing from previous guest in room. Obviously dirty sheet only changed when pointed out. Buffet was great. Staff was great, but a bit disorganized with room allocation. Location suited my needs well, but amenities were further to walk than other hotel in that area.
Submitted on 22-07-2016
At this hotel, staff were efficient and friendly, bed was typically comfortable, and the coffee and breakfast offerings were tasty and filling. One can rely on Hampton Inns to deliver a predictably safe and pleasant experience for rest and relaxation when breaking up a long road trip, traveling for business, or simply sightseeing in a new locale.
from north myrtle beach, United States
Submitted on 23-07-2016
this was a good place to stay on the way to Canada, a convenient location. the room was clean and the staff was friendly and helpful. the breakfast was fine and the beds were comfortable. I would stay here again if I was in this area again
from Petersburg
Submitted on 23-07-2016
This hotel is well situated in Saint John. We were looking for a hotel that was close to the fairy and priced reasonably with the amenities we were looking for. This hotel offered all of that and more. However, without the GPS in our car - it would have been more difficult to find since it was our first time to Saint John. We were on the fairy from Digby to Saint-John and arrived around 8:30 pm. Still light enough outdoors to find our way around.
from Greenfield, Massachusetts
Submitted on 25-07-2016
We have stayed here several times and there always seems to be an issue - but never great enough to stop us from returning. We were headed north and Saint John is a mid-way point. Unfortunately, the room rate was changed several times and for our stay in June, and we were ultimately overcharged. (According to the desk clerk when we returned in July on our return trip to the states). The sheets are fabulous, the towels, not so much. The breakfast is great and well-serviced. This is a very conveni... Read more
from Sevierville, United States
Submitted on 25-07-2016
I stayed at this hotel two non-consecutive nights as I was traveling through New Brunswick and Nova Scotia. I am a Hilton Honors Member, and I usually choose Hampton Inns for consistent quality. I was misled by my brand loyalty when I chose this hotel. When I stayed here in May, it was under renovation. And it obviously needed it because in the room I stayed in the first night, the water would not drain from the tub while I was taking a shower, there was dirt and stains everywhere, the fixtu... Read more
Submitted on 26-07-2016
I love the Hilton brand, but this location dissappointed. The bed was comfortable. The layout of the room was great. But the staff was slow to respond to a request for pillows and blankets for the sofabeds. In fact, a wet blanket was delivered to my elderly mother! Breakfast had good variety.
Submitted on 28-07-2016
I booked this hotel and spent a little more knowing that it would come at the end of a 10 hour drive. The exterior was really welcoming but everything was a little less than I hoped for. The room itself was a King bed with a jet tub. It was spacious but felt empty. I needed a table, or something, instead of just a desk. There didn't seem to be anywhere to put things. As a result I ate on the floor while my wife took the desk. The tub was nice, but the ceiling above it was cracked and there w... Read more
from Amsterdam, The Netherlands
Submitted on 01-08-2016
Brand new clean hotel with an amazing pool that the kids loved. Free wifi and breakfast were value adds that you must take advantage of and we did. Only complaint is that the hotel is a drive away from anything you might want to see in Saint John. And given that it's at the top of a hill, you still can't see the water....other than that it was a great night sleep and worth the price!
from washington dc
Submitted on 01-08-2016
Stayed twice in a week (to and from Nova Scotia)... Although the staff is very friendly, the hotel is expensive and in need of attention (stained carpets in the hallway and mold in the bathroom). Good variety at breakfast.
from Canberra, Australia
Submitted on 01-08-2016
We only stayed one night after completing a road trip around Nova Scotia and New Brunswick and we were flying out the next day. There were 5 of us so we had 2 rooms with 2 queen beds in each. The rooms appeared to be new and very nicely furnished. The beds were most comfortable. I particularly liked the white bedspreads. The hotel appeared to be next to a shopping centre but we could not see any restaurants or amenities close by. We had no issue with finding dinner as we had already eaten... Read more
from Toronto, Canada
Submitted on 04-08-2016
Will recommend to everyone. Breakfast staff is amazing. Rooms are comfortable with microwave and mini fridge. My son loved the pool area. Two storey water slide was his high point. Overall what an experience. Will stay again
from York, Maine
Submitted on 04-08-2016
We stay in Hampton Inns as much as we can when traveling. We enjoyed the location of this one, but the room was tired and the rug was disgustingly dirty and stained in our room. I walked from the shower to my suitcase and by the time I got there my feet were dirty from the rug, ugh! The bathroom shower door was not clean and there was a dirty wash cloth on the floor by the side of the sink. Breakfast was ok. There were no complimentary to go breakfast bags, or even complementary water apron... Read more
from New York, United States
Submitted on 07-08-2016
We have stayed at Hampton Inn and Suites in the past and this one was definitely sub-standard by comparison. Upon arrival, the bathroom was dirty and the room had not been cleaned thoroughly. The staff, especially the manager, was inefficient. The exception was Kelli, the front desk manager, who was very friendly and made sure we were taken care of. The complimentary breakfast was also sub par. There was little variety, and very few healthy options. We've had much better breakfasts at othe... Read more
from MA
Submitted on 08-08-2016
We booked this hotel for one night. It looked nice online and lobby okay in person. Our room was changed from the third floor to the second floor when I mentioned we had our small dog with us. The room we were moved to was dirty, large black stains on the carpet and mold in the tub. I wonder if I had not mentioned my dog then maybe we would have been given a nicer room? We paid $150 for one night, not worth the money.
from Morgan Hill, California
Submitted on 08-08-2016
This place does most things well. It has a fresh look, although some things still need doing, noticeably the carpet. The pool with waterslide is a blast for kids and the young at heart, but some like pools to get some exercise. Several of Saint John's attractions are within a short drive: reversing falls, city market, New Brunswick Museum and the boardwalk area. The breakfast area is relatively spacious and the breakfast choices are more varied than many we have experienced elsewhere. ... Read more
from Halifax Region, Canada
Submitted on 09-08-2016
Very disappointed on room stains on carpet noise level in the hall. Drain in tub was plugged could not remove drain cover. Kids liked the water slide. Found floor very slippery in pool area. Breakfast was good kits of options. Staff were all really nice and helpful.
Submitted on 09-08-2016
super service, clean building and suite. Waterslide was fun, but it is not a "swimming pool". Very small pool of water to land in at the end of the waterslide. I would stay again if swimming was not one of my requirements.. Breakfast was great: hot eggs and sausages, waffles, porridge, toast, cereal fruit and yogurt all available.
from Halifax Region, Canada
Submitted on 12-08-2016
Friendly staff. Efficient check-in. The fitness center needs an overhaul. Equipment needing maintenance or not working at all. The breakfast nook is inadequately sized for peak periods of high occupancy .
from Boston, Massachusetts
Submitted on 13-08-2016
The gent that work at the front desk at 8.30 am, refused to provide me with a receipt upon my checkout. His explanation - you made your reservation through Expedia - they will provide you with a receipt . This lame explanations - first for me. Reasonable little place for an overnight stay. On the outskirts of town but close to highways.
from Toronto, Canada
Submitted on 14-08-2016
Near shopping. If you arrive at the right time. No views. Nothing given for hide a bed. No sheets, no blankets, no pillows. No alcohol available for purchase. Was a late arrival humid night. No ac on for arrival. Had to take a part king bed to give sheet for hide a bed. Towels for 2.
from Round Hill, United States
Submitted on 14-08-2016
Staff seems to be attentive, but the building needs a renovation. From the mold around the bath tub to stains on the carpet this is below Hampton Inn quality. The Air conditioner is the 'on the wall' type that is controlled via a wall thermostat. It runs LOUD and OFTEN and though the cool Saint John Air would have been nice the Windows do not open. The location is great with a short walk to shopping and places to eat. I recommend Cora Restaurant if the breakfast is as poor as it was on our vi... Read more
from Willington, Connecticut
Submitted on 17-08-2016
Traveling to Nova Scotia with our furry member we stayed here for one night. We booked a king Jacuzzi room and it was perfect, off the elevator making it easy to take our dog out. The continental breakfast was ok, the hotel in a great location. our second time staying here.
from Greenwood, Canada
Submitted on 04-09-2016
Check in and out of this hotel takes just minutes. The staff are helpful and it is a wonderful family hotel. The rooms are comfortable, and you can't hear anything outside your room. The pool and slide are great for the kids and the breakfast is always enjoyable.
from Charlottetown, Canada
Submitted on 05-09-2016
From start to finish our stay was exceptional. Staff could not have been friendlier and helpful. Would definitely stay here again as well as recommend it to others. They went the extra mile in even providing a take out lunch.
from Region of Waterloo, Canada
Submitted on 06-09-2016
First impressions mean a lot. We were having a little trouble finding the hotel and I called and Tammy at the Front Desk was helpful and friendly and gave clear directions on how to get there. When we arrived shortly there after it was busy and Tammy was there, answering questions and phones . She was friendly ,courteous and professional. Our room was clean and comfortable and we were able to relax after a very long drive and we slept very well before sailing on the Fundy Rose to Nova Scotia the... Read more
Submitted on 07-09-2016
This is an older hotel in need of renovations. The lobby is not impressive. The mattresses on the bed and especially on the sleep sofa are old and not comfortable. Our grandson had to sleep perpendicular to avoid the springs . The room needs to modernize to accommodate electronic devices that everyone travels with. The breakfast is adequate. The pool is new and has a water slide that empties into the pool. And , they have a hot tub /jacuzzi in the pool area. The location is good with Costco rig... Read more
from Halifax, Nova Scotia, Canada
Submitted on 07-09-2016
Have stayed in many hotels over the years and never book 4 or 5 star when travelling so I don't expect 5 star service on a 1 star budget, but I can tell you this place is a definitely a 1 star. Dirty bedding and I know the bed was not made fresh as it has potato chip crumbs which were not mine!, dirty carpets, dirty dusty lampshades and mould around the tub. Pick another location can do so much better for $139.00. And yes I did speak to the general manager!
from Dieppe, Canada
Submitted on 07-09-2016
The hotel and staff were great as we had expected from Hampton. Wherever we go and need a hotel, we always look for Hampton. We expect, and they always deliver, a high quality experience. We would not consider staying anywhere else.
Submitted on 10-09-2016
This Hampton was comfortable. The King, non-smoking room had good features but some features, such as the fitness room, did not measure up to some previous properties and facilities in the U. S. The overall friendliness and hospitality was, as always at a Hampton, excellent.
from North Carolina
Submitted on 14-09-2016
We stayed at this hotel more than once while on our trip to Canada & were more than happy with the accommodations,... the staff were wonderful and made every effort to make us comfortable, especially Kellie, who helped us out more than once during our trip, we can't say enough good things about her and what a blessing she was before and during our trip !! Keep up the good work & hopefully we'll get to visit again !!
Submitted on 16-09-2016
The room was beyond beautiful. The bed was magnificent. The towels were fluffy and having a choice of a soft or hard pillow just made this hotel experience exceptional. The breakfast the next morning had delicious waffles too.
from Fair Haven, New York
Submitted on 15-09-2016
We have stayed at this Hampton many times. It is conveniently located to nice restaurants and shopping. The staff is very helpful. Room was clean. We travel with cats and Hampton is great with our pets too. We had an issue with a moaning Myrtle toilet. Front desk staff offered to move us immediately. We decided to stay as it stopped, but Front desk called to check on us.
from Ambler, Pennsylvania
Submitted on 17-09-2016
The Hampton was a stop off point from our way back from Sydney to Bar Harbor Maine . Everyone was very helpful and everything was smooth upon check in. The rooms were very comfortable . Everyone was very helpful and pleasant .
from Providenciales, TCI, BWI
Submitted on 19-09-2016
Polite staff, a clean room and very comfortable beds. Quite allowing a good nights sleep. Breakfast was not so good, but I guess you need to get up early if you want to eat a hot breakfast at a buffet, otherwise its going to get stale. Would I stay again absolutely, I just wanted an overnight and if the need arose again I would not bother looking elsewhere.
from St Paul, MN, United States
Submitted on 19-09-2016
The hotel itself was a little worn around the edges - but the staff more than made up for it. We were running late and called from the road for a recommendation to order pizza for our group of 39. They placed the order for us, allowed us to use the breakfast room, and were very gracious and welcoming when we arrived.
from Athol, Massachusetts
Submitted on 21-09-2016
We had a great stay at this facility!!! Staff are very helpful and courteous!! Very clean other than a few rug stains, staff clean rooms very good!!! Complimentary Breakfast was very good!! Best complimentary breakfast I've had at a hotel!! Overall great experience!!!
from Carlsbad
Submitted on 21-09-2016
Not at the standard we are use to for a Hampton. Bathroom floor tile cracked in 3 places. Much of the floor tiles were in need of grout which made it feel old and dated. Really off the main highway. Needed to stop to get directions to get back to highway. Bed was good and room itself was fine.
from St Davids ON
Submitted on 22-09-2016
We booked this as a one night stay expecting to explore St John, but as the weather was poor and we were tired at the end of our trip, once we saw the room, we ended up having a quiet, relaxing afternoon in. Lots of space and quiet. Lots of basic restaurants nearby, as well as shopping if you feel so inclined.
from Winnipeg, Canada
Submitted on 25-09-2016
I understand the carpets will be replace shortly, after 9 years of wear it's starting to look a bit worn. The hospitality was fresh enough, everyone went out of their way to greet and be of service. The breakfast was very good and organized. The selection was as Hampton Inns should be. The rooms were bright and clean and the bathroom sparkled. I would recommend this place to anyone. The parking is tight, but considering it's blasted in to solid rock who am I to complain. The WiFi, was awful in t... Read more
from Saint John, Canada
Submitted on 26-09-2016
This Hampton Inn and Suites sits at the main shopping area in Saint John, but is also close to the highway for access to other sites. The staff were very helpful, beds clean and comfie. Ill stay again.
from Jacksonville, Florida
Submitted on 29-09-2016
My wife an I stay in Hampton Inns or Hilton group hotels at least 10 times a year. My wife is a Hilton Honors guest and has been for 20 years. We have NEVER had a complaint until now. This hotel was the nastiest hotel we have ever stayed starting with the attitude with the front desk (surly, uninformative, too busy), the noise of the guests above us and in the hall, the pool chlorine smell in our room, and the large dog (greyhound size) nuzzling my crotch in the dining room. We were not welc... Read more
from Carmel, ME
Submitted on 30-09-2016
The basic and then some were met. Clean, quiet rooms, easy to find, friendly, helpful staff and breakfast was good. The hotel is located near several malls and restaurants and offers discount coupons to several area places to eat.
from Saint John, Canada
Submitted on 05-10-2016
Not clean, bathroom in rough condition. Not much for features in room(small and old tv, and no bar fridge). This was in a room with a jacuzzi. Nicest part in the room was the tub and the rest looked like a cheap motel room and by no means was the room cheap.
from Halifax, Canada
Submitted on 09-10-2016
I enjoy staying here every time I visit for work. The check in is fast, rooms are clean and equipped with coffee, microwave & fridge. Free parking, WiFi & breakfast. It's a great location with lots of shopping & restaurants. Definitely recommend staying here!
from Newtown, Connecticut
Submitted on 16-10-2016
This area was very well located and the inn was well maintained. Everyone was extremely friendly and helpful. I have food allergies and they were very helpful in helping finding appropriate spot to eat.
from Yorktown Heights, United States
Submitted on 16-10-2016
We choose this hotel because we are Hilton Honors members. The check in was fast and efficient. The room was clean and spacious. The king size bed was very comfortable. Highly recommend this place. My only drawback was the shower. It was a huge shower with glass doors. There was some mildew in the door frame.
from Mount Pearl, Canada
Submitted on 18-10-2016
Hotel is located in a great location with very friendly staff. The pool was great for the kids. Rooms were a good size for a family of 4. The breakfast catered to our entire family. The only downside was the mattresses were uncomfortable
from Regina, Canada
Submitted on 18-10-2016
We were looking for a place that would be easy to access and still be close to things we wanted to see. We enjoyed our stay the Hampton Inn in Fredericton, so we checked out the one in St. John. The building design looked similar and it was in an area away from the downtown jungle and handy to get to. It did not disappoint. Wifi is often poor in hotels so I was pleased to see they had a direct internet connection (I always carry my own cable). Usually if you need a password and the Wifi wor... Read more
from Ottawa, Canada
Submitted on 19-10-2016
A good GPS may be helpful in finding this place if you are not familiar with the area. Within walking distance to shopping and restaurants, a good place to stop for an overnighter when you have had enough driving for one day. The hotel is typical of Hampton Inns and nothing extra special to note.
Submitted on 22-10-2016
Very nice hotel. The rooms were clean and comfortable and spacious. The beds and pillows were great. Wifi worked perfectly. The free breakfast was really good. Eggs, bacon, sausage, etc with comfortable tables and chairs to enjoy our breakfast. There were plenty of restaurants and stores within walking distance to make it a convenient location. The staff at the checking desk were very friendly and helpful
from Cavendish, Canada
Submitted on 24-10-2016
We were turned off immediately when the reception staff had their dog wandering around the desk and lobby when we arrived and all evening. Went to the pool and there were no towels. We were told there wouldn't be any until morning! The pool deck and whirlpool were dirty. The floor in our room had a damp stickiness underfoot. Only paper cups to drink from and the breakfast was terrible, again with cheap paper and plastic utensils. The pool slide was fast and fun for our kids but we wouldn't recom... Read more
from Moncton, Canada
Submitted on 24-10-2016
We love getting away and this hotel always has excellent service!! We love the rooms and how clean they are, we always get a suite, the breakfast is amazing! We will continue to go to this hotel! The pool is very clean also!
from Quispamsis, Canada
Submitted on 25-10-2016
Lovely large room, comfy bed, and corner whirlpool tub. The hotel is close to several restaurants. The theatre is close for movies, and several shopping centres are nearby. The breakfast was great. Some things emptied, but they were refilled very quickly. Food was hot and there were lots of options. Will definitely stay again and would recommend it to anyone else.
from Grand Bay-Westfield, Canada
Submitted on 26-10-2016
I originally was supposed to stay in April however when we went to check in there was a big sign that said the pool was closed for maintenance. That was why we were going for my birthday and one of the kids' birthdays. They gave me a complimentary night for once the pool is open. The 2nd date we were planning to stay was the beginning of Oct but that reservation was lost so we had to make a 3rd resevasion. The room was awesome but the pool room had a very strong smell of chlorine causing an asth... Read more
from Toronto, Canada
Submitted on 26-10-2016
Nice location, but not downtown if that is what you are looking for. Close to good shopping. Great room and staff. Breakfast was very good. The pool has a great Slide for kids if you are bringing them along. Lots of parking available.
from Montreal, Canada
Submitted on 31-10-2016
My room was not very clean. There was hair on the sheets in the bed. There were large stains in the carpet. The bath was not draining because there was a large wad of long hair in the drain that I removed myself using the shower cap as a glove.
from Halifax, Canada
Submitted on 02-11-2016
The hotel is in a great location and close to lots of shopping, East Point. The breakfast was good and I found the wifi adequate. There was an option to upgrade wifi for $5, if needed. The carpet is worn with large stains, shower curtain had rips and pulls throughout, the tub also didn't drain well (very nasty), grout missing between the floor tiles, pillows were too small for the bed and there was sparkles/confetti all over the couch and floor. I've stayed at many Hilton family hotels before... Read more
from Olympia, Washington
Submitted on 05-11-2016
One of the most disgusting places to stay. Not only is the bathroom filthy and moldy, the sheets sure need to be changed once in a way. Except for Cathy, the desk clerk, the others were particularly rude (Sean is one of them who does not know the word 'hospitality'. Good, standard breakfast.
from Church Point, Canada
Submitted on 06-11-2016
We got to the hotel at 8pm. We waited at the desk awhile. There was not a soul to be seen. Finally the desk clerk showed up. She informed us she was the only one on duty that night. What?! She had a pleasant personality. Even though we said we were 4 people in the room, there were only 2 facecloths in the bathroom. There was a large stain on the floor and one of the beds, the fitted sheet had a stain on it. When in the bathroom, you could hear other people through the vent. The beds were hard as... Read more
from Quispamsis, Canada
Submitted on 13-11-2016
Spent the night as an evening out with the family. Kids loved the outing and playing in the pool. Staff was great to deal with. Very quick check in and Check out with HHonnors. Looking forward to our next stay.
from Fort Kent
Submitted on 14-11-2016
Great place. Should have a policy against kids being alone in the halls especially after a certain hour. I was woken up our first night there with kids running up and down the stairs. Pool was cold would need to be warmer, after all it is an indoor pool.
from saint john NB, Canada
Submitted on 15-11-2016
Great motel with great accomdations. Excellent location. Takes dogs. Will definately be back to stay again. In middle of large shopping area (big box stores and mall). Hotel has discounts to several local restaurants and a few stores. My room had an indoor jacuzzi which we used both nights. Can't be the value at dtoday's currency rates.
from Radcliff, United States
Submitted on 18-11-2016
Hotel staff were very friendly and accommodating in all regards. My family and I were there attending my mother's funeral and it was so helpful to not have to worry about our room, where we could get breakfast in a hurry or the ability to access the internet to check e-mails or the like. Thumbs up from my family. Only complaint was that A/C unit was a little loud when turning off and on again.
from Halifax, Canada
Submitted on 21-11-2016
The hotel is alright, just clean the carpets, repair cracked tiles when you walk into the room and the ones in the bathroom, and Fix the grout in the shower. It could be a nice hotel, if the hotel had the repairs mentioned. I hate walking down the hallway to your room and seeing dirty carpets. I gives me the feeling that someone doesn't care and that the rooms will be the same.
from Halifax, Canada
Submitted on 22-11-2016
Our team of 17 teen aged boys and their families had a wonderful stay. Super accommodating and helpful staff. Breakfast was fresh and warm and the staff were quick to restock when items were empty. Use of the breakfast area for a team dinner was enjoyable and well received
from New Brunswick, Canada
Submitted on 27-11-2016
Awesome stay at The Hampton Inn and suites by Hilton in StJohn... we will definitely be back . Friendly staff and very accommodating for hockey teams ! The location is awesome . We had a very enjoyable stay