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The Hotel at River Rock

Abbotsford, BC, Canada (YXX)

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Based on 1263 reviews
Room & Rates
City Room, 2 Queen Beds

City Room, 2 Queen Beds

2 queen beds
Overlooking the city

Entertainment - Free WiFi, 42-inch LCD TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, 24-hour room service, and refrigerator (on request)
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning
Need to Know - Weekly housekeeping
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City Room, 1 King Bed

City Room, 1 King Bed

1 king bed
Overlooking the city

Entertainment - Free WiFi, 42-inch LCD TV with premium channels, and iPod dock
Food & Drink - Coffee/tea maker, 24-hour room service, and refrigerator (on request)
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Hide room details
The Hotel at River Rock
8888 River Road, Richmond, BC Canada V6X 3P8

Rooms
Make yourself at home in one of the 193 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bathrobes. Conveniences include safes and desks, and housekeeping is provided weekly.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino is the perfect end to the day. Additional features include complimentary wireless Internet access and concierge services.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Richmond? This hotel has 13000 square feet (1170 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: CAD 17.95 per person (approximately)
  • Valet parking fee: CAD 12 per night
  • Pet fee: CAD 25 per accommodation, per day (maximum CAD 75 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Business Center
  • Casino
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Marina
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1263 reviews
from TX
Submitted on 18-05-2016
We stayed at the River Rock Casino Resort for a week, hotel is close to the airport and connected to the SkyTrain station (Bridgeport), very convenient location. The price is decent, the room was clean, people are nice. We will come back again!
from White Rock, Canada
Submitted on 18-05-2016
I had a One-Bedroom Suite which was very spacious and I had a great view of the marina. The electrical outlets in the room were definitely a little questionable and had far too much 'give' when I was trying to charge my phone. I ordered in room service for dinner one night and the service was fantastic and the food was delicious.
from Kelowna, Canada
Submitted on 18-05-2016
Mature couple on a four-day anniversary break. Hotel staff was most accommodating and pleasant. Hotel is clean and well kept. Location is convenient with "own" Skyline station, close to the airport and easy travel into downtown or waterfront. There is some airport arrival noise and from the Skyline trains, earplugs are recommended. The a/c, as in most hotels, is noisy, but they will turn it off on request. Turning it back on can take some time. Food in the Buffet restaurant can be a little haph... Read more
from Sao Paulo, SP
Submitted on 19-05-2016
Went for a dinner at the Buffet last sunday. Went 8 PM and there was a HUGE line. Ok. Went back at 8:30 and the rude hostess simply said: "We closed it earlier because there's a huge line inside" Well, if you can't handle and predict the amount of customers in a specific day, you should give up running a restaurant. Disappointing.
from Vancouver
Submitted on 25-05-2016
My family and I have an annual vacation here where we book four rooms and stay the whole weekend. This is the last year we will be doing so, the service and our whole check-in process was absolutely terrible. We waited around the lobby until 6pm because our rooms weren't ready (check-in starts between 3-4pm), they mixed up our reservation we made a month in advance so we were on different floors, and the cherry on top was the manager we spoke with was totally indifferent and dismissive. I get ... Read more
from
Submitted on 03-06-2016
I would have given the River Rock a higher rating but the bed and pillow were not great. The room Air Conditioning was centrally controlled and too hot. I called once to main desk to have adjusted but really not great. The buildings were very clean and staff were excellent. Food good.
from Warsaw, Poland
Submitted on 04-06-2016
Really great stayed with my husband in May for the weekend to explore Vancouver. Front desk was fantastic, very friendly and helpful with recommendations and directions. We stayed in a suite with Marina view that was a nice free upgrade from River Rock. One thing was inconvinient we put some stuff in the safe and couldn't open it. At the end they had to drill it to open. But when we came back after a long day we had a bottle of wine in the room and a note from the girl who was helping us with th... Read more
from NJ
Submitted on 06-06-2016
The River Rock Resort is a very large hotel, yet it is designed so that it still has a moderately middle size feel. We only stayed a couple of nights and the kids were thrilled with the pool - which has a good size slide - with bends and curves (little reminiscent of Great Wolf Lodge). The hot tub is also quite large compared to most hotels and was a great temperature and well maintained - not too much chlorine. We did not dine in the hotel so I cannot say anything about the food quality. The h... Read more
from
Submitted on 06-06-2016
Visiting Vancouver for a cruise, decided to come early, and casino location right on sky train between airport and cruise terminal sealed the deal. Nice rooms, comfy beds, Busy poker room, and lunch buffet all good. Staff were very nice! Would stay here again
from Lynchburg, Virginia
Submitted on 07-06-2016
Beds are very comfortable and the resort is nice. We did not participate in the Casino. My daughter enjoyed the pool with the slide. One thing to know is that the "Food Court" is in the Casino so if you have children don't plan on that for eating unless you go in and get the food and bring it out. Very close to the airport to plan on hearing plans as they are on approach for landing very close to the top of the hotel. Room were well insulated so it did not disturb our sleep too much. There... Read more
from Calgary, Canada
Submitted on 22-06-2016
We stayed in a suit and it overlooked the marina. The sunset was so beautiful sitting out by the fire pits. We had burgers and B.C wine and it was really reasonable and extremely delicious. But the best thing was after we went for a swim , we went to bed in the most comfortable beds I have ever slept in my life. We slept ten hours .We had to get a late check out because we slept like we have never slept. I will be back!! Relaxing resort .
from Seattle, Washington
Submitted on 23-06-2016
I booked a Marina suite this time to see if there's any difference of service but to my dismay it didn't come up to par with my low expectations because of my recent experience with their property. I had booked in advance through iprefer and had called the property personally to request the dental kits in my bathroom before I get there and I reiterated the same concerns upon check in but unfortunately my request somehow got lost in translation. And I thought I had enunciated my words properly??... Read more
from Edmonton, Canada
Submitted on 23-06-2016
1st time at this resort. Was pleasantly surprised with accommodation, food choices,and low noise levels ( resort is on final approach to Vancouver airport). The casino and theater on site provided several evening options. The skytrain has access from the resort and put us in Vancouver downtown in a half hour. Very convenient.
from Tilbury, Canada
Submitted on 25-06-2016
Very nice place with plenty to offer of things to do. Concierge - Bellman - Gurpreet was very polite and courteous with all our questions. However, fire also went off at 1:00 am not that it was there fault as it was a false alarm but not one staff member apologized when we were allowed back in or at check out. A simple sorry of the inconvenience goes along way!!
from Surrey, BC, Canada
Submitted on 26-06-2016
I visited the Curve lounge for dinner as part of a larger party. We were a group of about a dozen who gathered for a stag. We arrived without notice and were greeted courteously by the hostess. She wasn't fazed by the group and promptly arranged seating for us. Our server arrived and took drink and food orders without delay. She and her colleagues provided unobtrusive service during our stay, asking about refills, doing quality checks, bringing extra water, condiments, etc., when asked. All ... Read more
from Nicosia, Cyprus
Submitted on 01-07-2016
Had tickets for the Diana Ross concert, so we decided to stay the night. We booked a BC resident rate room, which for CAN$239 including taxes was an excellent rate. The room was large and pleasant. As members of their reward programme we were given a complimentary appetiser at any of the restaurants. We did enjoy our stay. We are not gamblers so the chances of returning are rather limited as apart from the casino and the concert venue there is nothing else to do.
from Johnstown, Pennsylvania
Submitted on 01-07-2016
This property has it all. Beautiful common areas, a fun casino, delicious food options ranging from a food court, top shelf buffet, bistro with outside dining, and a luxury restaurant are all available under one roof. World famous entertainment performs in their theatre. The heated pool and hot tub provide family fun. Would definately return here.
from
Submitted on 01-07-2016
I loved that place! Very nice, helpful and courteous staff. Extremely comfortable mattress and high quality bedding (fat plus, my back is thankful). It's also a very convenient location, just minutes from the airport. We went for the dinner to Tramonto and it was GREAT! Food is fantastic there. Highly recommend! Shout out to Brian at the desk , very helpful, as well as Michael from the valet service. Thank you guys for making our stay memorable. We definitely will be back!
from Vancouver, Canada
Submitted on 04-07-2016
I was so happy to stay in the River Rock Hotel last week. It surprised me that it's like a boutique hotel, close to skytrain station, casino, restaurant, and lot of parking options. I love the valet service. The staff are very friendly and helpful. Our room has a view of the water/river....a bonus! I will definitely stay there again. Lot of good food options around the area and walking distance. A good dim sum restaurant is just few steps away from the hotel. Easy assess to the casino and its f... Read more
from Minnesota
Submitted on 05-07-2016
We recently stayed at the River Rock Casino before embarking on a fishing trip to the Milbanke Sound. We only had a day and a half in Vancouver and the concierge Deandre made the trip entirely worthwhile. Not only did she plan our itinerary for the day but she was able to get into a top restaurant with the best table on the water which capped off our evening. Of all the concierges I have encountered she is easily within the top 3 and I would go back to this property just for her expertise and as... Read more
from Los Angeles, California
Submitted on 06-07-2016
The staff was extremely helpful. The brunch buffet at the hotel restaurant was a great value and featured many selections including an omelet bar, fresh fruit, and juices. The room was beyond comfortable. Will definitely consider staying here again.
from Albuquerque, New Mexico
Submitted on 06-07-2016
This was an 8 day vacation that besides the destination we didn't make any plans. We arrived at the River Rock Casino and met the amazing Diandra Summerten, we talked with her for a while and she recognized what we wanted to do and see and off she went and she proceeded to make reservations and plan out our days and nights for us. She treated us like family and made our stay awesome. She helped to make our stay an amazing vacation we will remember and recommend to friends and family.
from
Submitted on 08-07-2016
Extremely enjoyed both conference and family time! Meeting rooms comfortable and staff amazing! Guest rooms are amazing very family orientated would highly recommend for both business and pleasure!! customer service above and beyond!!
from Okanagan, B.C.
Submitted on 11-07-2016
To me it's all relative. I always look at what I get for the money I paid. River Rock is not an inexpensive option. Prices are up there. Booked a one bedroom suite for 4 girlfriends for 2 nights to see the Chicago concert in June. Beautiful room that was very well appointed with nice furniture. Fairly large sitting area with chaise lounge, couch (hide-a-bed), desk, entertainment centre with a coffee maker and fridge and a desk & chair. We requested a roll away and were advised that the ... Read more
from Vernon
Submitted on 12-07-2016
We have been in two different rooms here, and have been very happy both times. We would never stay at any other hotel in Richmond as we have been disappointed when trying new places. We come here often as our son needs check ins at children's hospital (which is less than a ten min drive, straight and easy). We never thought of staying at a casino for those appointments as we do not gamble...but it is perfectly located, has a great buffet for quick meals after a long day, generally good and frien... Read more
from Plymouth, Massachusetts
Submitted on 17-07-2016
Check in went smoothly. You are charged to park your car. Lots of walking to your rooms. Spacious modern rooms. Several restaurants to eat. We ate at the Buffet and also outside on the patio under huge umbrellas that was just lovely. Took our chance in the casino but the casino won. The safe in the room did not work. They changed the batteries but still did not work. They said it had to be reset and someone would do this but they never did.
from Long Valley, New Jersey
Submitted on 18-07-2016
We looked for a stop over prior to sailing out of Vancouver. River Rock was a good option and would have given it a 5 but for the small rooms and overall cost. Big plus is accessibility to the tram line to Canada place. Staff was very accommodating even though I was charged for early arrival for a room that was already cleaned and ready for me anyway. Revenue enhancement, I guess.
from
Submitted on 18-07-2016
The hotel rooms are very clean and well equipped. Some of the best amenities and coffee in the rooms. The beds are the most comfortable that we have seen in a hotel and surpass the comfort of westins heavenly bed. The food and beverage offerings are excellent with a lot of choices.
from Toronto, Canada
Submitted on 19-07-2016
Parking a nightmare - only 50 spots for overnight guests for self park, then a long walk to the hotel. Airport is right next door so planes constantly flying above. The WORST part is the aircon.... they control your room temp - never before have i seen it..... they set it to 22 degrees and you cant change it ---- i like a cold room.... so in order to set the temp here is the process call guest services - tell them the temp u want ......no problem sir i will call maintenance gimme 10 minutes --- ... Read more
from Victoria, Canada
Submitted on 20-07-2016
Well appointed, clean room with nice amenities. Great concert venue. Convenient to airport. Good free parking especially the Hotel Annex. Great buffet restaurant open for all meals. Big screen tv with good channel selection. Not sure about airport ground but new monorail adjacent to hotel goes directly to airport.
from Seattle, Washington
Submitted on 20-07-2016
I booked this hotel for my birthday not expecting any special treatment. We checked in at 2:30PM and surprise! The lady said "We upgraded you to a mini-suite" and it's overlooking the beautiful port and city of Richmond, BC. The 2 bedroom suite was a little excessive but with the price, it's appreciated. The room temperature was just perfect, the beddings and towels were really nice, the espresso machine was an added bonus. It's 5 minutes walk to the Night Market and the pizza at the casino w... Read more
from Courtenay, Canada
Submitted on 24-07-2016
Service, casino, room, bed were all great! Only negatives: because we checked in and came back later we had to park in their arcade..it was prob a 10 min walk from there to our room. Ok for us even though we were tired but this would be a big turn off if we had our 4 children with us or for anyone with walking difficulty. Although the room was very clean...along edges of carpets and walls needs a good vaccumn.
from Brooklin, Canada
Submitted on 24-07-2016
We greatly enjoyed our stay at this hotel. The rooms were spacious and exceptionally clean. We stayed in the hotel section but only a short walk over to the actual resort. Our kids loved the pool with the waterslide. Every staff member we can across was very polite and friendly. Free parking for your car was a definite plus and the sky train was a quick walk as well. The only negative was the buffet. We had the breakfast buffet included with our room stay so tried it both mornings. A lot of the ... Read more
from Douglas, United Kingdom
Submitted on 25-07-2016
A very pleasant one night stay at this resort. The staff throughout were welcoming and helpful especially Jeff on reception. The accomadations are of a very high quality, with nice touches as easy to use safe in rooms along with top quality robes. There's free multi story parking some 100 metres from the hotel entrance but it's quite acceptable to unpack your vehicle outside reception and take your luggage to your room prior to removing car to the parking lot. Valet parking available if wanted. ... Read more
from Nanaimo
Submitted on 26-07-2016
My only complaint about this hotel was the air conditioning in your room. I don't like cold air blowing on me all night but you couldn't turn it off or even down. I had to call the front desk to send a man up to do it but he had to turn it off completely, there was no just turning it down. So, the windows also don't open so we were sweating hot in the middle of the night and in the morning I had to call the front desk to turn the A/C back on. Crazy system!
from
Submitted on 26-07-2016
I am currently staying at a suite in this hotel. The room is big. That's probably the only good thing about this room. Expect a bottle of water next to your bed for you to drink in the middle of the night? Some snack or a small bottle of wine or a can of beer in your room? Some milk for your coffee? A pair of slippers for you to go around the room? A nice buffet style big breakfast? Warm greetings from the hotel team? As title suggests, adjust your expectation and you will have a wonde... Read more
from Seattle, Washington
Submitted on 27-07-2016
Located near the shops/restaurants of Richmond (& the night market in the summer), the hotel is a nicely located/situated in this Vancouver suburb. It's one of the few non-smoking casinos in North America so that makes it much more family friendly. There is a large indoor pool with a kids slide which our family enjoyed. There are two buildings - one which is standard hotel rooms while the other building (the one north with the casino) is suites. We stayed in a suite and found it comfortable ... Read more
from Liverpool, United Kingdom
Submitted on 28-07-2016
We wouldn't have chosen a casino but needed a hotel near the airport and were using Hotwire so this was our destination. All we needed was a bed for the night between a family wedding and an early airport pick-up. Friendly check in, average Canadian room. Powdered milk for coffee and no milk in the little shop in the casino. I know we could have room-serviced it but really didn't have time to wait for that in the morning. The main problem was the 2 unscheduled wake-ups in the night. The firs... Read more
from
Submitted on 28-07-2016
Good size room, comfotable bed, great pool with a waterslide and hot tub. The night before we had to depart Diandra S (a Concierge at the River Rock Hotel and Casino) over heard us talking about printing our boarding passes for the flight home she provided us the guest logon info for the computer in the business center saving us a trip. When we had trouble getting checked in for the flight she helped us on her computer and we got all checked in.
from Miami Lakes
Submitted on 29-07-2016
We stayed at the River Rock the night before our trip back home. The resort is conveniently located close to Vancouver airport. There is a walkway which can access the train station to the airport. We enjoyed a fantastic meal in Tramonto's. Steven Kett and staff did a wonderful job of taking care of our group. The veal chops were amazing. Service through the meal was outstanding. Great place to stay when travelling through Vancouver.
from NZ
Submitted on 30-07-2016
Plenty of space to park in a city renowned for tow away and drive aimlessly around. Enjoyed the theatre facilities and gaming area, though loosening up the playing conditions would be NICE. Busy spot.
from Regina
Submitted on 31-07-2016
We found ourselves stranded after our flight arrived late into Yvr. It was a long weekend in BC and thus it was hard to find a room close to the airport. I booked the room on TripAdvisor with no problems. We took the Skytrain for $23 for three persons - three stops later you get off directly at the hotel. I would suggest taking a taxi if you are more than one person as that would have been less expensive. The reception staff were very friendly and helpful. He gave us a quiet room on the highest... Read more
from Manassas, Virginia
Submitted on 01-08-2016
This hotel made our trip enjoyable. We attended a wedding and it was great to come back to a place with all the amenities you needed and wanted. The breakfast buffet was the best and any and everything you wanted was available. I had the best time and would consider coming back again. Also, the staff are the best...friendly, kind and attentive. Love...Love...Love this place.
from Pickering, Canada
Submitted on 04-08-2016
I would not hesitate to recommend this Hotel resort to anyone visiting the West Coast! We had an absolutely amazing time and each staff member we encountered was very friendly and helpful, which cannot always be said for any Hotel. The concierge Rachel was extremely helpful in booking a whale watching experience and other tours within the city. The restaurant food at both places we tried there was fantastic.
from Portland, Oregon
Submitted on 04-08-2016
I traveled to Vancouver BC from July 23 - 28, 2016 -- with my 78 year old mother and my two children. None of us gamble, so staying at a casino resort was not at the top of my hotel list. I was pleasantly surprised by River Rock Casino Resort. We all loved it! The 2-bedroom suites are very spacious and comfortable. The beds are outstanding. The pool won 5 stars from my kids. They LOVED it. We all enjoyed the location -- it sits on the marina, across the street from the Richmond Night Ma... Read more
from
Submitted on 05-08-2016
Clean, modern, and comfortable place to stay while in Vancouver. The buffet was yummy, enjoyed the beautiful scenery surrounding the property and had fun gambling at casino during visit. Even enjoyed and visit to Absolute Spa located within the hotel!
from
Submitted on 07-08-2016
We popped in and out of the River Rick very quickly in August waiting for our flight out. It was a classy hotel that was very busy. It seemed to have lots of available space. We had drinks at the outside bar and enjoyed the warm air and the planes taking off over head. We were very glad to not hear them in our room however even though they were larger planes flying very close overhead and we were in the 8th floor. We ate at the food court in the casino. The food was fair to good for food court f... Read more
from
Submitted on 07-08-2016
Allan and staff were excellent behind the bar. My husband and I had a great time on our last night of vacation in Canada. We will be back! The kitchen even made accommodations for my food allergy and the wait staff was very informed on the menu ingredients.
from Pitt Meadows, Canada
Submitted on 08-08-2016
Stayed in a 1 bedroom suite with a marina view, for 2 nights. The room was very nice and the view was great. The staff throughout the hotel were very friendly and efficient. The casino, ah well! I left ahead, so I liked it, my travelling companion lost quite a bit, so not the biggest fan. The pool was great and the restaurants were good. The breakfast buffet was good value with a really nice assortment of foods.The other restaurants were also very good, but I will review them individually. ... Read more
from Vancouver, Canada
Submitted on 08-08-2016
So I'm staying over in the suites in advance of my vacation to Cuba... to my surprise the customer service personnel says Ms. Thompson we are giving you a complimentary upgrade to a penthouse suite.....gotta love it... And my man Billie is with me and I didn't let him know we were upgraded until he steps in and then down into the pwnthouse suite... and he is amazed.... I love making that man smile... One of his statements to me is along the lines of every thing with you is an adventure... and... Read more
from
Submitted on 10-08-2016
I have had a Great Time at Riverrock casino Hotel. The staff are amazing. Also like to mention Diandra and Pedro and Raquel and all the staff are amazing. The Hotel is a 5 star. Hotel is in Ricmond BC and the People in BC are very friendly and good. Had a Amazing time in BC. Thank you.
from Seattle, Washington
Submitted on 11-08-2016
The customer service is top notch at this property... from check-in to dining to gaming area to room condition. We had a one-bedroom suite at River Rock Resort. The room was spacious and nicely appointed. We went to the sports bar to meet friends for drinks and to talk story. Courteous wait staff- attentive but not abrupt or pushy. Checked out the pool, and saw some friends with their kids their too! It's a great place to be location-wise. Walking distance to the night market, and easy acc... Read more
from Baton Rouge
Submitted on 11-08-2016
We were in Vancouver a day early before boarding a cruise ship to Alaska. After our guided city tour, we asked to be dropped off at the River Rock which was near our hotel. River Rock Casino is a nice facility. Large and spacious. We were pleased that the slots were too close together as you get in some casinos. I don't know for certain if the casino was completely non-smoking or not but I don't remember seeing anyone smoking. The air was pleasantly fresh and cool without being TOO cold. ... Read more
from Courtenay, British Columbia, Canada
Submitted on 13-08-2016
I just spent a few days here while I was having some outpatient testing done at Vancouver General Hospital. The hotel is an easy 20 minute drive to VGH. I had a pleasant stay and had some fun at the casino. I would certainly stay here again. The view is better from the rooms on the casino side, but those rooms are all suites.
from Hong Kong, China
Submitted on 14-08-2016
This place has really seen better days. The rooms are old and tired. The atmosphere is very depressing and it is not cheap. Terrible service - we had to call hotel reception from outside on a mobile phone to get anyone to answer. Do not eat at the breakfast buffet, it's awful.
from Decatur, Indiana
Submitted on 15-08-2016
Our group of six was traveling back from Alaska and decided to overnight in Vancouver. We chose the River Rock based upon its location. The River Rocj does overlook a marina,but this is not much to see, especially at low tide as the water is quite dirty. The main casino hotel is a 4-minute walk, however, their secondary tower (where we stayed) is perhaps a 2-minute walk from Bridgeport SkyTrain station. We used this convenient and easy to use train to take us into downtown (Waterfront). The W... Read more
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