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Quality Inn Orleans

Ottawa, ON, Canada (YOW)

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Based on 160 reviews
Room & Rates
Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed
Entertainment - Free WiFi and wired Internet access, LCD TV, DVD player
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Pillowtop bed and Egyptian cotton linens
Bathroom - Partially open bathroom, a hair dryer, and a shower
Practical - Free local calls, iron/ironing board, and desk; rollaway/extra beds available on request
Comfort - Air conditioning
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Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

2 Queen Beds
Entertainment - Free WiFi and wired Internet access, LCD TV, DVD player
Food & Drink - Refrigerator and coffee/tea maker
Sleep - Pillowtop bed and Egyptian cotton linens
Bathroom - Partially open bathroom, a hair dryer, and a shower
Practical - Free local calls, iron/ironing board, and desk; rollaway/extra beds available on request
Comfort - Air conditioning
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Quality Inn Orleans
3363 St. Joseph Blvd Orleans, Ottawa, ON Canada K1C1T1

Make yourself at home in one of the 63 air-conditioned rooms featuring refrigerators and DVD players. Your pillowtop bed comes with Egyptian cotton sheets. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include desks and coffee/tea makers, and you can also request rollaway/extra beds.

Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and tour/ticket assistance.

A complimentary continental breakfast is served daily.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.


Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Energy surcharge: CAD 2 per accommodation per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Renovations and Closures
The property is undergoing renovations. The following areas are affected:

  • Spa tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

  • 24-Hour Front Desk
  • Business Center
  • Complimentary Coffee
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Multilingual Staff
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 160 reviews
from Sudbury, Canada
Submitted on 19-02-2016
The entire hotel is beyond filthy, and the hotel management and staff just make up excuses and make no attempt to fix problems. Molded muffins and curdled cream in the morning. Dirt and dust unimaginable. No clean smell in any room. Cleaning staff doesn't make up your room. If I could rate this hotel zero I would. The health unit needs to go in here. Swimming pool area full of ants and when informing the front desk they said ya we know but they are hard to control. This is February. After... Read more
Submitted on 28-02-2016
Visited for a weekend and very disappointed. Ive been to many quality inns and i know some may have different policies but this location was very upsetting. I called beforehand to make sure i could have a crib as i know its not guarenteed b4 arrival. It was confirmed by front desk yet not there when i arrived all of a sudden not reserved for me and if they had one it was 25$ a night. Unheard of for all the times ive stayed at a quality inn and gotten a crib. In the end cancelled my second night... Read more
from Montreal, Canada
Submitted on 15-03-2016
We paid for the most expensive suite and our disappointment was indescribable. The only suite with spa bath is located directly on the top of swimming pool and it is impossible to sleep in there! Not only that in the room was all night about 30C even though that the AC/heater was off BUT all the room was shaking! The sound which was coming from (greasy) ventilator was unbearable. We had to pack all our stuff and change the room at 1 am. The receptionist was helpful and he adjusted price but we n... Read more
from Mtl
Submitted on 19-03-2016
There is a very good reason this place is one of the WORST rated hotels in Ottawa... Because it is filthy, filthy, filthy. The customer service is nonexistent, the hotel smells and they all seem to know it but feel it is not necessary to do something about it. STAY AWAY from this hotel unless you want to be just one of the many people who have given it terrible online ratings. This place is an offence to hard-working citizens who pay to stay here.
from Whapmagoostui, Canada
Submitted on 21-04-2016
We stayed at this hotel numerous times and liked the location and the rooms were decent. At our last stay, nothing was out of the ordinary until we got home a few days later and my husband discovered an additional charge of over $200 on his credit card from the hotel. He inquired about it and he was told we had broken a mirror in the room. :/ I did recall seeing a small crack on the mirror in front of the desk, but thought nothing of it, they don't tell you to report anything broken upon your... Read more
from Ottawa, Canada
Submitted on 26-05-2016
When I lived in the Orleans/Cumberland area, the closest hotel was on Innes Road near the Queensway. That was less than 10 years ago. Today there are two hotels almost next door to each other and I had the experience of staying at both of them one long weekend. Although its young age suggests it is clean and new, the truth is anything but. My room had a bathroom whose fittings appeared out of the 1970;s. The shower curtain was mouldy, as was the grout in the tile. When I was a child, my father w... Read more
Submitted on 26-05-2016
The stay here is great wonderful staff, good breakfast, and an excercise room with a pool. Afordable, if you have a tight budget. 15 minutes drive to parliment downtown. Very convienient if you would need a place close to downtown.
Submitted on 03-06-2016
our room smells like it's been "cleaned" with a dirty rag, we won't be staying again and will definitely not recommend it to anyone. Hair in the bed and an inch of dust on all the fixtures, overall the cleanliness is obviously not a priority.
Submitted on 26-06-2016
A nice enough hotel. Just a bit out of date with d├ęcor and it wouldn't hurt to get rid of the old musty carpets. On the plus side we didn't get bed bugs !!! Would not recommend going if you can avoid it.
from Belleville, Canada
Submitted on 09-07-2016
We are staying at this hotel because of my son's soccer tournament and being directed here by the organizers. First of all, this hotel is a mediocre one, not even the cheapest though. We entered our room and I could feel the floor vibrating and was told it was probably the AC which is not, the beds are very uncomfortable so we didn't have a good night sleep. My son had a shower and told us it was leaking everywhere which was. I had a shower and redirected the shower head towards the wall but the... Read more
from Trenton, Canada
Submitted on 10-07-2016
For a hotel that is only 4 years old, it looks like it is 50 years old. The shower head broke the first morning we were there, had to use recycling bucket to shower, after it had spewed water all over the bathroom, when my wife and son had their showers. Bed was terrible, noise from the hotel air conditioning unit just below our window, caused the floor to vibrate all night and the beds were the most uncomfortable have slept on in a hotel. We stayed here for our son's rep soccer tourney in Ott... Read more
from Cambridge, Canada
Submitted on 13-07-2016
We arrived on a rainy afternoon after an 8 hour trip which included a flat tire to find our reserved room had not been cleaned. After being told we would have to wait in the lobby were eventually given another room which was actually larger than the first. Beds were comfortable, shower was like standing under a watering can and A/C was very loud. Breakfast pretty typical for hotel but breakfast staff were lovely. The whole place seemed not well cared for-puddles in the elevator from drippy swimm... Read more
from Toronto, Canada
Submitted on 02-08-2016
Well where should I start. I'm pretty disappointed in my stay here and those who read my reviews regularly will understand. For those who don't I travel for business and spend over 100 nights a year in hotels. This is my first and probably my last stay here. I booked a king bed in a room that was supposed to be equipped with an Internet connected pc. A hot breakfast was supposed to be included. 1) No pc in room. Not surprised never seen a room with a pc but this is what they advertise. 2)... Read more
from Ottawa, Canada
Submitted on 15-08-2016
My sisters and I rented a room at the Quality Inn because we were going to the Navan Fair to see a concert that was later that night. Our room was on the second floor in room 217. We were pleased with our room. It was very clean and the air conditioning worked well for us. The staff helpful as well. There is a pool there and a small fitness centre as well but we didnt try them out. This was a great spot for us to stay as we were able to take a cab to the Navan fair which was no more than 20 min... Read more
Submitted on 21-08-2016
Our stay at the quality inn was nice, the pool is very well maintained , breakfast is good and the rooms are very quiet and comfortable. Staff was also very friendly. Located close to the highway so easy access to get there. Close to the Orleans mall and stores.
from Kingston, Canada
Submitted on 31-08-2016
I have been doing reviews of hotels for many years. I am a top 2% Trip Advisor reviewer in the Kingston area. But this is the FIRST time I have given a Hotel a 1 star review. STAY AWAY. I say this simply to help you avoid the hassle I have been through. I understand that this is one of the few hotels on the East side of Ottawa. Regardless, stay away. Book in the city and drive out. It's worth it. There are many other options. The issue is If ANYTHING happens in this hotel that you might hav... Read more
from Bracebridge
Submitted on 02-09-2016
The room was very clean, the people friendly, the breakfast sumptuous, excellent climate control. Nice big TV. Negatives; a big disappointment that the bathroom night light didn't work. The bathtub could have used some non-slip decals or a Rubbermaid mat. And the dang fridge froze some carrots we put in it! They were still okay.
Submitted on 19-09-2016
upon entering the room I noticed that there were no bed skirts on the beds ... then when I went to put my pop in the mini fridge there was ice build up in the freezer ... looked at the ironing board the cover was stained very badly . I wouldn't use it for fear it transfers to my clothes... so after settling in I decided to take a bath went in to start the tub and the plug was broken .. the rubber mat for the tub was dirty looked like mild on it .I went to the front desk and told her what I fou... Read more
from Hubley, Ns
Submitted on 30-09-2016
My wife and I stayed here one night while visiting Ottawa. We selected this place because it is far enough away from downtown but still handy for visiting. Also good that they have accessible rooms. The walk from the parking to the accessible room is not far, which is good. The room is well appointed and everything worked well. Also, the staff were very friendly, although they failed to mention that breakfast was included in the price. The main downside was the laundry. First off, it is expensiv... Read more
from Richmond, Canada
Submitted on 02-10-2016
When we arrived in the Ottawa area there were rooms available so we spent 2 night in Gatineau, Quebec at a Motel. It was OK, but we then wanted to be closer to friends which live in Orleans. I found the Quality Inn a very nice place to be for a couple of nights. The fronts desk lady that checked us in was very friendly and helpful, I can't say the same for the young lady checking us out.
from Kingston, Canada
Submitted on 04-10-2016
Hotel room was excellent. Very easy to find, the breakfast both mornings was excellent and served early enough so I could easily make my meetings both days. Very much appreciated. (Legion group). Found the room very nice, neat and clean. Staff were friendly and checking in and out was very easy. I would certainly stay there again.
Submitted on 24-10-2016
We had stayed in this hotel when it first opened and it was nice for about two years then it declined a lot. No extra pillows in the entire hotel if needed and only one per person on a bed. The jaccuzzi had white algae slim in it and still they ran it after they were told. The rooms began to show age only after two and a half year opened. Holes in the walls, dirty grout in the bathrooms and the refrigerators were full of frost. The breakfast was poor in selection and often milk and yogurt left o... Read more
from Halifax, Canada
Submitted on 26-10-2016
By the time I arrived to Ottawa at that weekend most good location hotel near down town were taken. Had to compromise to book in a little bit further to Orlean. This hotel looks nice and fresh at the exterior, located next to the local police station. Upon the entering the front door entry interior notice it's a little worn. It must have seen some heavy use from the past. The front desk staff were fast to process me in for my room to second floor. Elevator were conveniently located across from t... Read more
from Toronto, Canada
Submitted on 18-11-2016
Rude caucasian front desk staff, hotel is too hot or too cold. The sports teams were loud toward the evening. No restaurant at the property, they do not even have dvd players in the rooms. trash can outside is always full, Its seems this place underpays many of its staff members and has them doing multiple jobs that are not in their job description for a low wage and under appreciates them.