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Novotel Ottawa Hotel

Ottawa, ON, Canada (YOW)

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Based on 1168 reviews
Room & Rates
Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

2 double beds
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker and room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Room, 1 King Bed

Superior Room, 1 King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker and room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Double Room, Refrigerator

Double Room, Refrigerator

2 double beds
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Free toiletries and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Room, 1 King Bed with Sofabed, Refrigerator

Room, 1 King Bed with Sofabed, Refrigerator

1 king and 1 sofa bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Free toiletries and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Room, 1 King Bed, Refrigerator

Room, 1 King Bed, Refrigerator

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Free toiletries and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Room, 1 King Bed with Sofabed, Smoking, Refrigerator

1 king and 1 sofa bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Free toiletries and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
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Junior Suite

Junior Suite

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Espresso maker and room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, 2 Double Beds (Next Generation)

Room, 2 Double Beds (Next Generation)

2 double beds
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker and room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, 1 King Bed with Sofabed, Smoking

Room, 1 King Bed with Sofabed, Smoking

1 king and 1 sofa bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Hide room details
Room, 1 King Bed (Next Generation)

Room, 1 King Bed (Next Generation)

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV
Food & Drink - Coffee/tea maker and room service
Sleep - Hypo-allergenic bedding and blackout drapes/curtains
Bathroom - Partially open bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Novotel Ottawa Hotel
33 Nicholas St, Ottawa, ON Canada K1N 9M7

Rooms
Make yourself at home in one of the 280 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and wedding services.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.

Business, Other Amenities
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Ottawa? This hotel has facilities measuring 1900 square feet (177 square meters), including conference space. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: CAD 19.50 per person (approximately)
  • Self parking fee: CAD 23 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: CAD 80 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1168 reviews
from Quebec City, Canada
Submitted on 22-05-2016
Best place to stay in Ottawa. Rooms are clean, staff is friendly and it is located near byward market, a supermarket, an lcbo, a beer store, Brothers Beer Pub and the Parliament. I stayed there four or five time and always had a great stay. Beware though, inner corner rooms are small for two people.
from Arvada, Colorado
Submitted on 23-05-2016
This hotel is well located to the Bytown market and across the street to the Rideau Center if you like to shop. Only a few blocks to Parliament Hill. The rooms are spacious and the bed was comfortable. They have breakfast buffet that had the usual fare for selections but it was good. The staff was very helpful and friendly. If your thinking of a stay in Ottawa this is a good choice.
from Toronto, Canada
Submitted on 23-05-2016
The hotel was nice, clean, had spacious rooms and friendly staff. It was well located within walking distance to byward market and the canal where you can walk, rent bikes, etc. It was a bit pricey for the long weekend but otherwise I would definitely return.
from Calgary, Canada
Submitted on 24-05-2016
The room was clean and quiet with lots of outlets. Staff were polite and responsive and the amenities were universally very good. If this location is convenient, check it out. The only negative is that the reviews must be 200 characters!!
from Montreal, Canada
Submitted on 25-05-2016
Apart from its location, there are not many positives to say about this hotel. Rooms are small and look like they haven't been updated in 30 years. The grounds and lobby look nice though. No Usb connection in the room. Small tv. Reminds me a little bit of hotel rooms in Europe from 30 years ago. I paid 229$ per night for a room that was worth half that. To sum it up: this is a 2 star hotel disguised as a 4 star. Sorry, but I would not recommend to a friend.
from Toronto, Canada
Submitted on 31-05-2016
This hotel doesn't live up to the Novotel brand. While it is well located it is like all the hotels in downtown Ottawa; really tired. Nothing has been done to update the room for a decade. Good luck finding a plug for a mobile device. There also seems to be a perennial line up at check in, which is not surprising given they seem to only have one person on at a time. Novotel has really gone up market internationally in the past few years, but they seem to have forgotten about Ottawa. Unfortunatel... Read more
from Mendocino, California
Submitted on 01-06-2016
The biggest problem, which was not the hotel's fault, is that the hotel was surrounded by substantial building works. This made getting from point A to point B quite difficult at times. Overall the hotel is very basic but fine. The staff were exceptionally helpful, particularly Troy.
from Thunder Bay, Canada
Submitted on 04-06-2016
Found the room very clean and bright. Nice friendly staff. Great place to attend a four day meeting. Close to the market. Enjoyed the ability to be able to walk to different places. Quick check out with no complications
from Calgary, Alberta
Submitted on 05-06-2016
Overpriced. I stayed in the junior king suite. This was not a suite. It was a regular room with a king bed and a pull out couch. No typical suite amenities (like a kettle even!). Because of the time of my trip, nightly rates were 400$ plus! I only stayed there because everywhere else in Ottawa was booked. I've stayed in nicer hotels in downtown Ottawa, including suites with full kitchenettes for far far less.
from Toronto, Canada
Submitted on 05-06-2016
First there are some positives to this hotel before I explain the problem after problem that we experienced during our most recent and short stay. Positives: Great location, across from the Rideau Centre For Starbucks lovers, there are several in close walking distance. Walking distance to practically everything and anything you want to see, especially Byward Market. There was one/two front desk agents that were actually hospitable and were actually trying to please the guests and anticipate th... Read more
from
Submitted on 20-06-2016
On arrival I noticed breakfast trays outside rooms at 8 pm. That kind of set the pace for seeing our small, musty room. Not sure if someone had smoked in it. Told the desk, they offered to have someone come and freshen it. Maybe they could pick up the breakfast trays in the hall. Dust bunnies in corners are growing. Mini fridge is really a mini cooler. Bathroom is updated but carpet old and dirty. Just not a nice room, or hotel. I am very disappointed, have been in much better. Won't come bac... Read more
from Sidney, Canada
Submitted on 21-06-2016
The staff was very helpfull at check in. We spent 3 nights in the hotel. Location is great to walk everywhere ! We didn't use our vehicle once !! They also help you with finding your way around the city. Yup the sinkhole is still there ;) the lounge is ok for a drink. The breakfast buffet served from 7am to 11am (not at the lounge) it's the room behind the lounge up the stairs nice selection hot or cold. Room was clean. Nice size too. Would stay there again. Fitness centre and pool was closed at... Read more
from Lewisville, Texas
Submitted on 21-06-2016
The Novotol Ottawa is in an excellent location. The hotel is across the street from the Rideau Center, a three floor shopping mall, that is attached to the Shaw Centre. The city center / walking street starts one block from the hotel, about a 5 minute walk. The staff is friendly and ready to help. The only negative is the restaurant. It has limited space and small menu selection. The breakfast was provided in a large area down the hall from the bar, but the dinner was only available in the... Read more
from Dauphin, Canada
Submitted on 21-06-2016
Pros: This hotel was fairly clean and was well situated near the Byward Market. There was a coffee maker, a fridge and a safe in the room. The staff was friendly and helpful. Cons: The pool and fitness room were closed for renovations. The room was VERY small. The beds were doubles, not Queens, and there was barely enough room for an adult to pass in front of the beds. The TV was very small also (roughly a 24"). I would suggest staying at Les Suites, situated adjacent to the Novotel (i... Read more
from Surrey, Canada
Submitted on 21-06-2016
Picked this hotel for proximity to market area. Price was fair, people were friendly however the room was dirty which I didn't expect from this hotel. Sheets and towels were clean, but room was dusty and when I dropped something on the floor the dirt under the bead was disgusting. It was noisy as well with people in the hall as well as due to construction outside. Will not stay there again.
from Banff
Submitted on 27-06-2016
The hotel is very well located, unfortunately the entire downtown is under construction. The traffic due to the construction is not only noisy but has created massive traffic issues. Parking was difficult to get into and if you aren't on the main Novotel hotel parking you have to drag all your luggage up a floor since their is no access from the secondary parking area. Security in hotel concerned me since the elevators are open to all and access to floors is not secure. I have a regular fitnes... Read more
from Barrie, Canada
Submitted on 27-06-2016
Quoted $129 per night. Ended up paying $152 per night + $22 a day for parking. Hotel was nice with friendly staff. I just don't like being mislead The Byward Market nearby is where you might walk to for dinner or entertainment. I have never seen so many vagrants or been asked for change so many times. That being said...poor location Or be prepared. There is also a TON of construction with no detour signs for guidance.
from Vancouver, British Columbia, Canada
Submitted on 29-06-2016
Very impressed by the price paid for what was received. Great location (the road issues are not the hotel's fault and once cleared up it will go back to having quick and easy access to everything again). Breakfast was delicious with many choices and the decor of the restaurant was really cool too. Clean (looked refurbished recently) room with TV, two double beds and a surprisingly nice view. Enjoyed a swim in the new (possible re-opened) pool. Friendly and helpful front desk staff. Modern l... Read more
from
Submitted on 30-06-2016
No pool. No fitness. Should have been said on website. Public parking. Old shampoo bottles left in showers. Bad cleaning staff. Disgusting. Breakfast was very good. Lots of traffic to get there. Walking distance though to attractions. Just ok.
from Switzerland
Submitted on 01-07-2016
We booked for a suit via hotels.com and were informed 2 days before the arrival date (planned for July 1st) that our room was not available anymore. Hotel offered a discount and free breakfast. We did not really had time to look for another option. The room was supposed to be refurbished: bathroom had terrific plastic smell due to the material used. Pool looked dirty, water was not clear. However location is great, downtown Ottawa.
from Toronto, Canada
Submitted on 02-07-2016
I travel for business on a weekly basis and Novotel Ottawa is one of the worst I've seen: - Filthy hallways and rooms - Even filthier bathroom - Very dangerous and unkept public parking - Chemical smell in the hallways - Noisy street - Worst front desk service ever
from Burlington, Canada
Submitted on 04-07-2016
Loved the location. King sized bed was comfy. The bathroom door was a little weird. It was 2 small doors with a large gap. Otherwise, the room was adequate including a fridge and decent coffee. The pool was on the 5th floor and okay for paddling around, but not for lengths.
from Vancouver, Canada
Submitted on 04-07-2016
Stayed at the Novotel Ottawa for five nights during my business trip. Received an automatic upgrade to a newly renovated room on the top floor. Very clean and modern. Requested a late check out on Canada Day as I had a late flight back to Vancouver. Danny, the front desk manager, honoured my request without question. Will definitely be back during my next trip to Ottawa. Great location across from the mall. Only a two block walk to great restaurants in the Market.
from
Submitted on 08-07-2016
I was impressed with the suite we had and the service we received was great. The breakfast buffet was excellent and staff attended to us immediately as we entered. I love this place it's so central to everything downtown Ottawa. This is my second stay this year.
from Calgary, Canada
Submitted on 09-07-2016
This was my first time trying the Novotel brand. My typical go-to hotels in Ottawa are the Delta and The Westin but on this particular work trip, those hotels were sold out. The hotel has been updated to a more modern look although I can't say I am a huge fan of that look. Not all rooms have been updated, although I manged to snag an updated room, a Next Generation King. The rooms were quite small by Ottawa / North American standards and, like the common areas of the hotel, I was not a huge f... Read more
from
Submitted on 12-07-2016
The hotel was very centrally located for Canada Day activities. The front desk staff were very friendly and helpful. The room was clean and had everything we needed although it seemed a bit small for the price we were paying - but it was Canada Day so I expected the price to be higher than normal. The d├ęcor was modern and fun and they made great use of the small space.
from Bangkok, Thailand
Submitted on 12-07-2016
I checked in with my family on the final day they had Tamarack Ottawa Race Weekend, May 28-29, 2016. All the town were active and energetic with a lot of detour and traffic jam. I couldn't feel bored in the traffic like in any other metropolitan but to feel active and wanna join the race like those marathoners. There was some construction at the shopping mall nearby but Novotel's lobby is very modern and well decorated. Front desk staff were very attentive and helpful in many ways. As we le... Read more
from Hamilton
Submitted on 12-07-2016
Stayed for two nights in our family road trip. Suit was awesome for 5 of us. Very spacious and modern. Local was great to walk to everything around town like the market, canal and parliament. Parking was not guaranteed on hot level and was full. We had to park on another level and lug our luggage quite a bit. Other than that we had a fantastic stay!
from North Bay, Canada
Submitted on 13-07-2016
You should have indicated on your website that there was construction in the area. In fact, at 9 pm I could still hear the construction and called the front desk to ask when it was expected to end. I requested that the person find out and call me back but she never called back. I then had the first of three garbage trucks right outside my window at 5:50 am. I actually thought the construction had restarted but no just a garbage truck being very noisy. The second one arrived at 6:25 and the... Read more
from Ottawa, Canada
Submitted on 15-07-2016
We had excellent service from the minute we stepped into the hotel, the reception was extremely friendly and efficient, they responded to our questions very professionally. The room was great so was all the amenities at the hotel. We enjoyed the food and drinks at the hotel and housekeeping and maintenance were very attentive to our request.
from Flesherton, Canada
Submitted on 16-07-2016
I've stayed in a number of hotels in Ottawa over the years. For me this is the best one yet. Conveniently located one block south of the Byward market and a short walk to Downtown, Parliament Hill the Rideau Canal etc. We booked a King room and although the room was small it was very clean, and tastefully decorated. See pic. What impressed us were the conveniently located outlets beside the bed. This made it quite easy to plug in our laptops while relaxing. No bending over for floor height outle... Read more
from San Juan, Puerto Rico
Submitted on 16-07-2016
We spend just one night at Ottawa and this was the perfect hotel. Centrally located near Parliament, restaurants, shops and museums. The gym is newly renovated, rooms very confortable. Staff very friendly.
from
Submitted on 17-07-2016
We stayed in this Hotel from 12th July to 14th July, our stay in this hotel were very pleasant and comfortable we had three rooms, the staff were very courteous and were always ready to help, the breakfast was awesome, would recommend this hotel to family and Freinds and would also like to visit this hotel again in future also
from Region of Waterloo, Canada
Submitted on 20-07-2016
Computer system was down. When I checked in it was a manual process. I am not sure how hotels survived prior to the realities of computerized check in. In any case was given the keys to my room after an inordinate amount of time. The fat man sitting on the bed in his underwear wasn't impressed when I walked in. The second day I was locked out as they had rented out my room to another guest that thankfully hadn't shown up before I got back in the early evening. For the rest, well, it's a room. It... Read more
from
Submitted on 21-07-2016
The Novotel Ottawa is a great place for a short break to Ottawa. It is right in the heart of the city, only a 5m walk to Parliament Hill and Bymarket. It has its own parking and a lovely bar with an outside terrace. We had a very nice room that has just been renovated and it offered all we needed. There is also a very nice just renovated gym.
from Hamilton, Canada
Submitted on 22-07-2016
Parking was ridiculous. You had to park in a parking garage and no spaces on the level for the hotel had to park on a different level and walk up to the other one with cars driving crazy just to get access to get to the hotel. We switched our room to the one bedroom suite. when we walked in it was gorgeous a bar living dinning room, sliding doors to the huge bedroom with an office. Down fall the sliding doors are not proper walls floor to ceiling and keep out no noise. The same beautiful slidin... Read more
from Buenos Aires, Argentina
Submitted on 23-07-2016
The hotel is very nice and confortable.It has a swimming pool, coffe machine in the room. The air conditioner is excelent and you can set the temperatura. The location is excelent. You can reach every interesting place in hotel just walking. The people at the front desk was very friendly
from Toronto Canada
Submitted on 23-07-2016
My friend and I went for a free days and stayed at the No Orel for the first time. Upon checking in, we met the most delightful young people at the desk. They were more than helpful considering we arrived before check in time. We had coffee in the adjacent bar/coffee area and in less than an hour we had our room. The room was clean, spacious with two great beds. The bathroom was large and had a great shower with lots of nice towels. Coffeemaker in the room as well. We had dinner at the ho... Read more
from
Submitted on 24-07-2016
We arrived late into Ottawa and this was the first placed we stopped. What a great choice, central to everything. The market area with heaps of eats a block away and easy walk to museum, Parliament House and park areas. Rooms are being renovated and are more than adequate. Staff are friendly, rooms well laid out and bed is comfortable. Worth staying.
from Calgary, Canada
Submitted on 26-07-2016
If you're visiting Ottawa, you won't find a better-located hotel. The Novotel is steps from Rideau Centre and just down the street from the Byward Market, the Rideau Canal, and Parliament Hill. The hotel has recently updated rooms which are clean and comfortable, if a bit on the small side. The in-room wifi was spotty at best. Many times I could only connect from the lobby. The hotel bar (Albion Rooms) was amazing. Definitely worth grabbing a meal (or drinks) there. A minor gripe: for the cl... Read more
from Toronto, Canada
Submitted on 27-07-2016
We spent two nights in this hotel. The rooms were clean and quite comfortable with coffee machine and microwave and everything you will need. The staff were quite professional and knowledgeable. The location is excellent - near to the byward market, parliament hill, museum, restaurants and shops. We will return to this hotel in the future. The only thing I did not like is the parking. We paid $25.00 per night for a mini bus.
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