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Hilton Garden Inn Ottawa Airport

Ottawa, ON, Canada (YOW)

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Hilton Garden Inn Ottawa Airport
2400 Alert Road, Ottawa, ON Canada K1V 1S1

The hotel is completely soundproof. The Hilton Garden Inn Ottawa Canada hotel is close to attractions such as the Parliament buildings, Rideau Canal, National Gallery of Canada, National Arts Centre and many more. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler.The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services:* Great Northern American Grill®* Evening Room Service Available* 24-hour Pavilion Pantry® convenience store* Pavilion Lounge* Complimentary shuttle service and self parking (Park and Fly rates available!)* Complimentary business center* Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms* Indoor heated pool and whirlpool* Complimentary Exercise Room* 4,800 sq. ft. state-of-the-art banquet facilities* Complimentary morning paper* Valet and self-laundry availableThe Hilton Garden Inn Ottawa Ontario hotel is the ideal location for social functions and gatherings:* Wedding guests* Family reunions* Anniversaries* Religious celebrations* High school and college reunions***** Everything. Right where you need it.® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 903 reviews
from PEI
Submitted on 22-05-2016
I stayed here one night only but it was a great stay, everything was fantastic. Front desk people were so attentive to my needs and requests. Had a drink at the bar, the night bartender was great with my group. Breakfast buffet was not big but had everything I could ask for.
from Victoria, Canada
Submitted on 23-05-2016
Great hotel if you're overnighting in Ottawa. Super friendly staff, nice rooms and in house restaurant. Shuttle to airport is a bonus and the location is the closest to the airport. Definitely worth the stay.
from Kitchener, ON
Submitted on 24-05-2016
Stayed here for Ottawa comic con. Check in was a breeze as I was emailed a day prior that I can check in online and then my keys would be waiting on the front desk when I arrived. I was able to choose my room online as well. Not knowing I just chose the first room that was given to me online on the 2nd floor. There was no view but I didnâ??t care as I wasnâ??t going to be spending time in the room. The room was large with a king size bed. I have to say this is one of the few times I was able ... Read more
from Harbour Grace, Canada
Submitted on 25-05-2016
Convenient location right next to the airport. The price was right. Super clean room and friendly staff. Enjoyed the bar food, drinks and breakfast. Free shuttle bus to and from airport was a bonus for sure! Enjoyed our stay we will stay there again.
from Whitby, Canada
Submitted on 25-05-2016
Very clean hotel, pleasant staff. Room was ready for us when we got there. Free Parking. They offered to lengthen our stay for an hour if we needed it. I would recommend this hotel to anyone needing a hotel close to the airport. They offer a shuttle service to and from as well.
from Saskatoon, Canada
Submitted on 31-05-2016
Nice place, great staff, close to airport. Restaurant was good and service excellent. Room was nice but for a TV more fitting of a bathroom than the main room. Don't bother with a movie...too small to really see...Good stay otherwise.
from Massena, New York
Submitted on 02-06-2016
We stayed at the Hilton Garden Inn at the Ottawa airport this past weekend where we went to see Carrie Underwood in concert. The hotel was not originally a Hilton Garden Inn because it did not have the standard look for those hotels, but it was a beautiful hotel. the rooms were huge and our room had 2 queen beds, a couch, a microwave and a small refrigerator. The only complaint my daughter had was that the TV was small. It was only 32". I wasn't bothered but she likes bigger TV's. The sta... Read more
Submitted on 02-06-2016
A really nice hotel located at Ottawa Airport in Canada. A short drive to Downtown and Gatineau park! Excellent staff and great service. Large rooms good internet wifi everything just works. Lobby is nice. Restaurant is good. Free parking. It is all good.
from Toronto, Canada
Submitted on 03-06-2016
Great place to stay near the city but the room service was quite disappointing! The pool was small but the pool area was very nice and everything was very clean during our stay. The front desk staff were very friendly and informative. I would definitely recommend this hotel to anyone looking for a hotel near the airport and near the city. The bus ride to the city was very easy and only 25 mins.
from Ohio
Submitted on 04-06-2016
The staff were amazing. A manager who helped me with setting up a call for lost luggage remembered me on my last night and asked how my stay went and if there was anything they could do to improve. There wasn't anything I could tell her that needed improvement. The cookies at the front desk in the evenings were very good. Although I wouldn't have paid $13+ for the breakfast, it was a great perk for being HHonors diamond. The 8th floor rooms were extremely open and bright with high ceilings. T... Read more
from Central Saanich, Canada
Submitted on 19-06-2016
Stayed here in transit and I wanted a place close to the airport. I had low expectations booking on the web at the Hilton Garden since other locations hadn't been great for me in the past. This one, however, was different. It's clean, modern, and the restaurant was bright and airy. The room itself was very large and obviously very recently updated or maintained. Only 5 min drive to the airport.
Submitted on 19-06-2016
Very large and well appointed room. The staff were fantastic and saw to any needs. The breakfast was ample and delicious and the amazing parsnip soup at supper was something to remember. I will certainly stay here again. Very close to the airport made for a stress free departure from Ottawa.
from Ottawa, Canada
Submitted on 20-06-2016
Stayed overnight due to a very early morning flight. Booked online ( - a good rate on a king size bedroom. Easy checkin. Large room with all the amenuities (particularly appreciated the Keurig coffee maker); very clean and well maintained. Ordered room services for dinner. Quick and friendly services and the food was good. Didn't experienced the gym nor the pool but they do offer the service as well as business facilities. Checkout was very simple (last charges was invoiced and left u... Read more
from Petawawa, Canada
Submitted on 20-06-2016
Very clean and extremely friendly motel. The kids love this motel because they think they are rich when walking in. The rooms just make you feel comfortable and you know you can lay on the
from Victoria, Canada
Submitted on 20-06-2016
We stayed two nights before an early morning flight. The shuttle was quick with a friendly driver. The room was well appointed with two queen beds, both very comfortable. The TV had lots of channels and the WIFI quick and free. The restaurant was very comfortable, roomy with service fitting a Hilton. I particularly liked the bacon wrapped bison meatloaf. The reception was very helpful and friendly. There was a cookie tray and other offerings in the lobby. Overall a very good stay, would ... Read more
from Caledon, Ontario
Submitted on 29-06-2016
this hotel was not our first choice when looking in Ottawa, however, it was an excellent choice for us. Clean, quiet and very spacious room for three adults. Staff were all very polite and respectful. I would definitely stay here again. It's not very far from the city center and is very convenient for the airport and early departures
from Winnipeg, Canada
Submitted on 29-06-2016
Stayed for a short over night at the airport Hilton. Very convenient for business travel. I had an early flight out the next morning. The airport shuttle is very helpful, to and from the airport. I will definitely stay here again.
from Dresden, Canada
Submitted on 30-06-2016
First time at this hotel in Ottawa. We have always stayed at a Hilton or Hampton Inn when travelling as it was just as nice as hime Staff at this Hilton was very friendly and helpful ! Enjoyed our stay. Enjoyed restaurant as well!!
from Oshawa, Canada
Submitted on 01-07-2016
Have stayed in this hotel many times for business. This time was put into one of the new rooms. Loved it. New floor plans are great. I totally loved the room. I would recommend this hotel to anyone travelling in the Ottawa area for room comfort. I also use room service and the food has always been excellent. Honestly close to main roads and airport for convienence. Would recommend.
from St. John's, Canada
Submitted on 01-07-2016
Excellent shuttle bus service to this near airport hotel. Clean rooms, diverse menu options in restaurant, and friendly staff make this hotel a fine location for a business meeting. Shuttle service to and from airport is superb. Adjacent to bus stop to take you to the city. This is my third stay. If you are looking for beautiful scenery or a downtown location, choose a different hotel.
from Hong Kong, China
Submitted on 03-07-2016
I stayed in this Hilton property on a Friday night in July in order to catch a flight in the Ottawa International Airport (YOW). [1] Check-in/check-out Both are smooth; colleagues in front desk are polite and friendly. There are some free cookies at the front desk when I check-in at around 7pm ET. [2] Room I choose a King bed room with soda bed, which is very big. There is a good-quality coffee machine in the room too. My room, 832, is a new room because there was an expansion of the hot... Read more
from Timmins, Canada
Submitted on 05-07-2016
The hotel was great. A bit out of the way but close to the airport. If travelling into Ottawa, make sure you have about 20 mins to get to your destination. Overall very happy with our stay there previously as well as recently.
from Montreal, Canada
Submitted on 06-07-2016
Comfortable hotel next to Ottawa airport. Rooms were well insulated and nice and quiet. Rooms are spacious and clean. Staff very friendly and helpful. There is an airport shuttle. Only downside was it's a bit far from town.
from Tiverton
Submitted on 07-07-2016
was very clean, staff was great, room was nice and clean. location was great close to airport. everything was good although was a little expensive. I have stayed in other hotels that were equally as good for far less
from Niagara Falls, Canada
Submitted on 11-07-2016
Hotel is very easy to find it is located just about ten minutes from downtown Ottawa lots of restaurants to eat at plus lots of gas stations close by and the airport is five minutes away very easy to get to and find
from Whitehorse, Canada
Submitted on 11-07-2016
You can bet that I'll be staying here the next time I travel to Ottawa! I took my parents out for Canada Day and our rooms were clean and comfortable with all the modern appointments you would expect from a Hilton. The location was fantastic, especially since our flight came in close to midnight. The breakfast buffet was very good and the staff were very accommodating. I was very impressed by how comfortable the beds were. This is a great hotel.
from Newmarket, Canada
Submitted on 12-07-2016
Overall experience of the stay was excellent. I would point out though the hot tub was a little disappointing with regards to the jets. I've had better experiences with hot tubs in Toronto Condo's than here. That aside, the only other thing that was disappointing, and this is by no means a deal breaker, is that there are no USB charge ports in the hotel rooms at this particular location. Other than the aforementioned disappointments, everything else was excellent. Staff was extremely friendly an... Read more
from Ottawa, Canada
Submitted on 13-07-2016
The rooms were very clean ! Staff very helpful ! And location was key ! We stayed over for just one night but everything you would need was right there in your room. A pool was available for access and the pool very clean !
from Vancouver, Canada
Submitted on 14-07-2016
This hotel has comfortable beds, excellent and considerate staff, and good food in the dining room. A great hotel, reasonably priced, and perfectly located for airport travel. We had a great and restful stay here, and would definitely return.
from Parkland County, Ab
Submitted on 15-07-2016
After not having much luck with downtown hotels we thought we'd grab one at the airport which gives us a quick out of the city the next morning. The Hilton Garden Inn was an inexpensive option in a hotel chain we know to be reliable. We were very pleasantly surprised to find the hotel was much more than just reliable. The room is huge and comfortable with the amenities we like to have, the toiletries are excellent quality, parking plentiful and staff very friendly.
from Newcastle, Canada
Submitted on 16-07-2016
Our stay at the Hilton Garden was amazing! We loved the high ceilings in the room and the rooms themselves were super big, and the staff was so nice! The rooms were very clean and the amenities were great. My only problem is that the pool was so small!!! I could touch flat footed in the "deep end" and the width was on about 5 meters. My family was very disappointed with this. But other than the pool our stay was perfect. And shoutout to my man Tony (part of the staff) who gave me an orange! they... Read more
from Kingston, Canada
Submitted on 20-07-2016
We had a great stay at the Hilton. No issues and all needs were met. We have a baby and a crib was provided and accommodations were made for the stroller in the restaurant. Rooms are also soundproof. We had a car so there was no issues getting into the city (~10 minutes), can't say how easy it would be otherwise and there is nothing within walking distance. Lots of free parking. Breakfast was excellent, dinner was a bit pricey but good. The pool is small, but not busy. I wish the tv and bathtub ... Read more
from Havelock, Canada
Submitted on 20-07-2016
The hotel lobby was beautiful, the rooms were huge and it was kept clean and well maintained. The staff were wonderful to deal with. I would definitely recommend this hotel if you need a place to stay in Ottawa area. The beds were really comfortable.
Submitted on 24-07-2016
Extremely close to the Ottawa International Airport. However, the rooms were extremely quite. Great view of the airport and arriving/departing planes. Staff was extremely helpful everytime I asked for assistance. Free parking in close proximity to the entrances. Room was very spacious and clean.
Submitted on 25-07-2016
The staff here are absolutely second to none, extremely friendly and super accommodating. very responsive on the emails as well. i have been staying there every may and November and couldn't think of a better place.
from Innisfil, Canada
Submitted on 26-07-2016
I stayed at the Hilton Garden Inn (Ottawa Airport) twice in the past month and each time, I've been very pleased with my stay. The staff at the front desk are friendly, professional and accommodating. I arrived early on my most recent stay and my room was not ready but the front desk staff member made alternate arrangements for me and got me into a room anyway so I was able to work. The room was large with a king bed, a good sized desk and a coffee maker with Keurig capsules. The room wa... Read more
from York, Pennsylvania
Submitted on 27-07-2016
Over all the best hotel in have ever stayed at. Food was good. Staff was very nice. Rooms were very clean and I never heard the people in the room next to us. The room I had was much bigger then I thought. Had a nice view.
from Oshawa
Submitted on 28-07-2016
Stay here visiting family in Ottawa. Pleasant hotel. Friendly staff. Restaurant in the hotel. Nice swimming pool and hot tub.Close to the airport but very quiet . Keurig coffee maker and fridge in the room.
from Aylmer, Ontario
Submitted on 29-07-2016
this hotel was well worth the money we spent to stay. convenient location and not far from casino, shopping, etc. would stay there again if in the area. front staff very welcoming and always willing to answer any questions you may have
from Niagara Falls, Canada
Submitted on 31-07-2016
Hilton Garden is a great hotel with clean large rooms and located by the airport but only 15min from downtown Ottawa, great place to stay, if their for business or visiting the city! Restaurants are just around the corner 5min , gas stations close by, groceries as well. quick access to head to both Universities as well. Rooms are very large and a variety of rooms
from Ottawa, Canada
Submitted on 01-08-2016
great spot if you are using the airport or close by faciliities. the service was excellent. the atmosphere was excellent. nice restaurant and bar area. room was great. TV was a little small. overall real good experience.
from Annapolis Royal, Canada
Submitted on 03-08-2016
We had heard good things about this hotel but to us it was a standard airport establishment.The room was clean with normal amenities. The location they gave us had a view overlooking the roof right outside the window. The hotel was not very full and they were unwilling to honour the military rate. Check in was efficient and the customer service agent was polite but seemed to be tired and interested in processing the check in as quickly as possible. This hotel is OK if you need a place to sleep ... Read more
from Corvallis, Oregon
Submitted on 03-08-2016
Very efficient and friendly staff. My room (8th floor) was undoubtedly the largest hotel room I have ever seen. Desk, chair, bed (very comfortable), easy chair with ottoman, end table, and floor lamp). The room was so large I had to move the chair closer to the TV to be able to see it well. In-room coffee and tea, plus a refrigerator. My view was the FedEx distribution center at the airport, runways beyond that, and a forest beyond the runways. The windows in the hotel must be double- or t... Read more
from Belleville, Canada
Submitted on 04-08-2016
Stayed here while in Ottawa a week ago. From the check in to check out everything was great. The rooms are really large and clean. Bathroom was large with good amenities. Everyone was super friendly and helpful. The rooms have a fridge and keurig coffee maker. There is a restaurant on site and the breakfast buffet is very good with lots to choose from. You can order a cooked to order breakfast as well. The only complaint I had was the one elevator was out of service so you had to wait a while ... Read more
from Vancouver
Submitted on 05-08-2016
This property certainly lived up to the high Garden Inn standard: A warm welcome upon arrival, a large and attractive room with a view over the airport, tasty room service delivered promptly. No hitches at all: I could not have asked for a better stay.
from Vermont
Submitted on 06-08-2016
We think we won the hotel room lottery because our room was gigantic and had a fold out couch in addition to two beds. We travel with sleeping mats for the kids and ended up not needing them here. One of the mattresses was not as comfortable as the other, but overall the room was terrific. The fit and finish was top-notch, the bathroom was well-appointed, and the quiet was tomb-like (in a good way). The service was excellent and the breakfast buffet (with eggs to order) was also very good. Th... Read more
from Syracuse, New York
Submitted on 07-08-2016
We stayed here to catch an early flight from the Ottawa airport.We had a double queen room for a family of four and had a lot of space. The rooms are much bigger than most hotels and had a desk, small couch and ottoman. We got here early the night before our flight and then drove into the city, the drive was only a few minutes away. When we return to Ottawa again, we will stay here because of the space, so much more room than in other double queen rooms!
from Swan River, Canada
Submitted on 08-08-2016
Perfect place to stay. Close to airport without aircraft noise. Everything you need for relaxation and nourishment prior to return flight home. GPS was a real help in finding the correct road to the hotel
from Ottawa, Canada
Submitted on 09-08-2016
The lack of early check in made things frustrating. I was forced to upgrade the room to get early check in... Hmmm... Then at check out they realized they didn't charge me enough from the amount I had paid at check in and was forced to pay even more. The breakfast was delicious and great quality but the service killed that experience. I had a voucher for hot breakfast and when the server saw this he stopped coming to the table to serve us and completely abandoned the table. The room was top not... Read more
from Cobourg, Ontario
Submitted on 10-08-2016
We stayed here recently one night for a wedding. I am a Hilton Honours member and when reserving online requested early check in to dress for the wedding. Check in is 3 and the last wedding shuttle was leaving the hotel at 3:15 so.... I also called the evening prior to once again stress this. They said it was not guaranteed and that they might possible have to give me a room that was not on the floor of blocked rooms for the wedding, which I said was absolutely no problem for us. We arrived abou... Read more
Submitted on 14-08-2016
I reluctantly booked a 3 star room and was pleasantly surprised. Nice and helpful front desk staff. Very spacious room, clean and comfortable. Not the most stunning decor but it was nice and neat. Amazing snack corner fully stocked with anything you may have forgotten and lots of munchies, even frozen dinners. There is a restaurant conveniently located in the lobby. The pool is small but perfect for kids and the hot tub was awesome. There is a small gym beside the pool area. I will defi... Read more
from Montreal, Canada
Submitted on 15-08-2016
We tend to like high-end accommodations and hotels, so we were slightly concerned that this might be an average hotel... but boy, were we ever surprised! From the moment we walked in the door, everything was right. The hotel looks on the newer side, and is very clean and bright. The lobby had fresh lemon water available (on a hot day, we were thankful!), the staff was super-friendly and made us feel great - and there were even free cookies available at all times! The hallways are bright and cle... Read more
from Sudbury, Canada
Submitted on 16-08-2016
Needed a hotel that would accommodate late arrival from New York flight and an early AM onward to Toronto. HGI Ottawa staff warmly welcomed us and went out of their way to make us happy; to the point of even driving out to get a newspaper so I would be aware of Ottawa current affairs. Thanks.
from Vancouver, Canada
Submitted on 16-08-2016
Large clean comfortable rooms, excellent restaurant facilities, expensive hotel for the location. During our stay only one elevator was working which resulted in long waiting times for all guests. Room are poorly insulated so expect lots of noise at all hours from banging doors and from walking/running in corridors. A two star Hotel charging three star prices.
from Vancouver
Submitted on 17-08-2016
We stayed here because of proximity to the Ottawa airport. we relied on the shuttle service and it does run 24/7 about every 10 minutes or so. That having been said, the van itself could probably do with being is showing its age and has some dents and scraps
from Iqaluit
Submitted on 06-09-2016
Nice staff, clean rooms, convenient, easy check in and out. What else could you ask for. I was amazed by the size of the room. The beds were luxurious. The shuttle bus driver was so nice, he made us feel important and went out of his way to help us. I am looking forward to my next stay.
from Quebec City, Canada
Submitted on 06-09-2016
The room was very clean and very spacious. The fridge and keurig machine were appreciated. We really did not sleep well or enjoy the bathroom, however. In the bathroom, I find it really inconvenient that the fan turns on when you turn on the light. It is very noisy and annoying - we actually chose to brush our teeth without the light on for quiet. This really should be fixed, there's no need for the fan to be on all the time. Then, we also hated the heating /AC system. This is the 2nd time I've ... Read more
from Mississauga, Canada
Submitted on 07-09-2016
I would like to start off by truly commending the entire team, (front desk, housekeeping, F&B) for making my visit to Ottawa very enjoyable. Jessica, Erryka, Tiffany, Lakesh, Donovan, Will, Emily, Arlene were especially helpful. The room was very spacious, bed was very comfortable and Quiet (The hotel quite literally faces the runway and I didn't hear a thing). The room was always kept clean and tidy, shower was good size. The hotel has been recently expanded and renovated so all of the furnitur... Read more
Submitted on 07-09-2016
Our stay was great. Room was big, clean with a great comfy king sized bed. Breakfast buffet was excellent, we had eggs benedict served to us and lots of selection at the buffet. The wifi was good and the quick checkout was very easy.
from Iqaluit
Submitted on 08-09-2016
This was my 4th stay in this hotel, I think that says it all! Clean, comfortable rooms, good restaurant, free airport shuttle and extremely close proximity to the airport make staying here when you are travelling a no-brainer! When you are in between flights it is so convenient to stay here and not have get up as early in the morning because you don't have to deal with traffic! The staff is always cheerful and very accommodating, my husband is a ridiculously light sleeper and they're always able... Read more
from Ottawa, Canada
Submitted on 09-09-2016
We've stayed at this property many times over the last three years, but stopped going during some of the renovation period due to the noise, dust, etc. We recently stayed there again and we were disappointed in a few issues. We were booked in for two nights over the Labour Day weekend. Despite being Diamond level reward members and having called the hotel directly days before our arrival to specify that we did NOT want to be upgraded to a boardroom suite, that's what we were placed in, and noth... Read more
from Brantford, Canada
Submitted on 12-09-2016
We stayed here while we settled our daughter in at Carleton university two weekends in a row. We were pleasantly surprised at how big the rooms were and how nice the hotel was. Very clean rooms. Comfortable bed (opt for the standard bed, the comfort beds are very hard and noisey). We also notice how quiet the rooms are. No airplane noise despite being right next to the airport runways. Lots of free parking. Friendly staff and if you're lucky youll get a freshly baked cookie at the check in count... Read more
from Port Perry, Canada
Submitted on 13-09-2016
Great room. Extra spacious compared to other hotels. Temperature of the room was very comfortable. The room was very clean & quiet throughout the night. We all enjoyed a good nights sleep. Wifi was fast & complimentary.
from Mississauga, Canada
Submitted on 14-09-2016
This hotel is well maintained, bright and provides very good value for the price. The lobby upon entry is bright and spacious, with the front desk easily accessible. The rooms are spacious and well-appointed, the staff is friendly and helpful, and the restaurant provides for an excellent dining experience.
from Ottawa, Canada
Submitted on 15-09-2016
Very positive experience staying at this hotel. I'm local and needed a place close to work to crash for the night, so only stayed from about midnight to 8 am. Even though a passengers and a flight had just arrived and there was quite a lineup, the checkin was still extremely quick and efficient- they had 3 or 4 people working the front desk. The property was very clean, the room was very clean, the bed was SUPER comfortable, water pressure in the shower was good at peak showering time in the ... Read more
from London Ont.
Submitted on 16-09-2016
As a person in Sales I stay at many hotels. This one was excellent. Only good things to say. Location is convenient for the airport or business. Breakfast was good. Rooms are clean large and comfortable. The gym is a good size.
Submitted on 20-09-2016
My criteria for this last visit to Ottawa had changed from my previous stay ... Why, parking? I now have an SUV and parking in the hotels downtown is often tight and designed for smaller vehicles. Another factor, the daily parking fees add up significantly. Access to the Hilton Garden Inn was a breeze! Parking is included in your room rate and there is plenty of spacious parking! My room was spacious, very clean and quiet! There is food available pretty much all the time at this location. Ro... Read more
from Minden, Ontario
Submitted on 20-09-2016
Hotel is modern, well kept, and clean. Not a single complaint. All the staff were pleasant and efficient. The room was was spacious and clean. The bed and pillows were very comfortable. Restaurant buffet breakfast was fabulous. I was so very impressed by the shuttle driver that noticed me trying to get a coffee in the lobby early in the morning and the container just gave a dribble so I threw my cup in the garbage. He asked if there wasn't enough coffee? I said no it's empty. He said he would be... Read more
Submitted on 24-09-2016
Had to spend 24 hours in Ottowa between flights and chose hotel because it was close to airport. After phoning hotel from airport was picked up by very friendly and helpful driver and when we reached hotel found that rest of the staff were like this as well.We were given choice of floor we wanted room on and picked ground floor, room was clean with a large shower room and a very comfortable bed.Breakfast was included in price and you could have eggs cooked how you wanted plus all you wanted from... Read more
from Waterloo, Ontario, Canada
Submitted on 25-09-2016
Stayed one night after an extremely long (13 day) charity run. Clean spacious room, great shower set-up, lobby restaurant had a good selection, breakfast buffet was also very good. Service was helpful and prompt.
from Petawawa, Canada
Submitted on 24-09-2016
The Hilton Garden Inn at the Ottawa Airport is outstanding for business trips in/out of Ottawa. It's proximity to the airport makes it convenient and the rooms are a good value for the price. The best part of the hotel is the friendly staff - great hotel - and highly recommended
from Ottawa, Canada
Submitted on 27-09-2016
Staff go the extra mile anytime you ask for anything. Great experience and friendly staff. The pool could be bigger. The cleanliness was good. I would suggest this hotel to future family/friends staying in the area.
from Stamford, Connecticut
Submitted on 02-10-2016
The Hilton Garden Inn at Ottawa Airport is well located in proximity to the airport. It provides spacious, modern rooms. Like all HGIs, there is a restaurant and bar. There are the standard recreation facilities including a pool. The hotel is recommended.
from Mississauga, Canada
Submitted on 01-10-2016
My stay at the Hilton Garden Inn was excellent.Staff were friendly and very helpful.Room was spotless and comfortable. Restaurant was very good especially the Breakfast Buffet. The bar was good with a good selection on tap.Coffee in the room is always good and a good selection of tea and coffee restocked each day.I do smoke but appreciate the non smoking rooms this bad habit should be outside only. If you stay at this Hotel you will not be disapointed Cheers
from Aurora, Canada
Submitted on 03-10-2016
We were in town for a family wedding. We only stayed for one night but it was very pleasant. Although we didn't eat at the restaurant so I can't comment on the quality of the food. Front desk staff were very polite and friendly, the rooms were large and clean. Proximity to the airport is good.
from Hong Kong
Submitted on 05-10-2016
The stay was for our wedding party. Front desk staff was very helpful. Will in the restaurant was very helpful. Others in the restaurant were a bit lazy. Too much time gathering at the bar area and visiting versus looking after customers.
Submitted on 10-10-2016
Stayed one night. Room was huge and well furnished. A little dated but very clean and well maintained. Bathroom was clean and spacious. Room service was spectacular. The baseball steak and sweet potato fries were awesome. Staff are lovely. Location to the airport can't be beat.
from Nashua, NH
Submitted on 12-10-2016
We went to a family wedding in Ottawa and stayed at the Hilton Garden Inn. We are no stranger to this hotel brsnd snd this property exceeded our expectations. The place was immaculate and the staff very accomodating. We had several meals at the restaurant. The food was average for a hotel however the service was excellent asnd the waitstaff very friendly. Will went out of his way to make us feel welcome and appreciated. We used the pool while we were there. The pool was small but adequate.
from fairfax, United States
Submitted on 11-10-2016
I stayed with the family at this location and it was great. Drives in ottawa were 20 min away to everything and the rooms were fantastic. Never noticed any airplane noise despite being an airport hotel. Breakfast was great - better than at Hampton and Homewoods. Service was excellent. The rooms were the cleanest I've ever been in for years.
from Sudbury, Ontario
Submitted on 12-10-2016
Great staff, great services, great food, great price. Can't ask for better. Good location. Close to shopping and the Rideau Carlton Casino and raceway. This was our second stay this year. Will most likely be back again next year.
from Thorold, Canada
Submitted on 12-10-2016
Best kept secret, spacious, clean, rooms, you would never know that it is situated beside the airport. Easy access to the highways, universities and down town. Outstanding facilities and customer service, the renovations were breathtaking.
Submitted on 14-10-2016
For the price I thought I'd get the average hotel staff, bleach-smelling workout facility and rubber breakfast foods but what I got was much much better! I loved staying in this hotel! The room was very spacious, the staff was friendly and helpful, but the best part was the food! I had a quinoa salad, breakfast buffet, and everything was amazing...
from Sudbury, United States
Submitted on 15-10-2016
Convenient location for conduct business in Ottawa, amenities were very good, a well maintained property. The staff was the rudest I have ever encountered at a Hilton proper as a Gold member, though I meet a few good people along the way...
from Cornwall, Canada
Submitted on 16-10-2016
The place is rapidly going to seed. Dowdy. The staff on arrival were either incompetent or appeared drunk. The furniture in the room was nearly ready for the Salvation Army, and the equipment was difficult to use. The entrance is poorly signed and getting in is akin to entering a maze.
from London, Canada
Submitted on 16-10-2016
I had to come home to visit my parents for a couple of days. As always, had a great stay at the Hilton Garden Inn Ottawa Airport. The hotel, as the name suggested, is located near the airport. We had dinner at the restaurant there one night, my parents love it there. The Food is very good, service is excellent, the décor is tasteful, and the restaurant is quiet.
from Iqaluit, Canada
Submitted on 17-10-2016
This is a clean hotel wit great rooms, great service, and friendly staff. Restaurant has excellent food and you can get room service up to midnight. Very close to the airport but yet the noise from there was very minimal. Rooms extremely clean and bed really comfortable.
from Hamilton, Canada
Submitted on 17-10-2016
we stayed at this hotel before our flight out of Ottawa airport. Nicely refurbished rooms with lots of room inside, would recommend staying here. In-house restaurant is available but we didn't visit it, next time.
from London, Canada
Submitted on 21-10-2016
I enjoyed the feature of being able to check in online prior and being able to pick your room. We pretty much just had to pick up the keys when we got to the hotel. The pool and hot tub were quite nice. The beds in the room were comfortable enough but they were so loud. The springs and headboard squeaked every time you even slightly moved. After the second night I was glad to be leaving.
Submitted on 26-10-2016
The Ottawa Hilton Garden inn is an excellent hotel option in close proximity to the airport. The accommodations and facilities are excellent. The staff is very accommodating. it's a great choice if you want/need to be in close proximity to the airport.
from Toronto, Canada
Submitted on 27-10-2016
This is the closest hotel to the airport. It offers a free shuttle for the 3 minute ride (literally) to the departure and arrival door of the airport.] This is a short review because front desk staff was excellent, with the whole check-in time taking only a few short minutes. Was helped by a very cheerful clerk who provided me with a couple of bottles of water and the key to my room. The room was your standard 2 queen bed queen with a tv. It was very clean which is what I expect. I travel abou... Read more
from Aurora, Canada
Submitted on 30-10-2016
Hotel is a short ride from the airport and truly an amazing experience. Check in is fast and efficient. Reception staff are always very friendly and helpful. Rooms are the most spacious I have been in with high ceilings and large bathrooms and bedrooms. Free internet and high quality televisions. Beds are super comfortable and rooms are extremely quiet, despite being so close to the airport. The food is truly amazing. High quality and healthy options accompanied by exceptional desserts. Breakfas... Read more
from Vaughan
Submitted on 31-10-2016
My daughter and I travelled to Ottawa to tour Carlton and UofO. We were late getting to the hotel. Staff was very efficient at getting us into our room. Breakfast was good and the waitstaff was pleasant. The buffet was only open to 10:30 so we were a bit rushed. The pool and hot tub were average and open late which was nice. Checkout was quick and efficient.
from Montreal, Canada
Submitted on 01-11-2016
Spacious, comfortable rooms. Welcoming, pleasant and efficient personnel. Felt homy as soon as we stepped into the Foyer with the fireplace, water with lemon/lime, cookies,candies - small touches, great effect!
from Petawawa, Canada
Submitted on 01-11-2016
Pros Huge rooms Online check in you pick your room Free waters Free breakfast as gold members breakfast is all you can eat and has a made to order component for omelettes pancakes etc. There is a special too ours we banan bread French toast Saturday and eggs Benedict Sunday Bed softness can be adjusted Couch and large leg rest Kerrigan machine in your room Cons Wish fan could be on without the light Pool though lovely is small
from Ontario
Submitted on 01-11-2016
Stayed at this hotel recently on weekend business. I chose my room on the digital pre-check in email that I received a few days prior to my stay. Unbeknownst to me, I booked a room across from the kitchen! If it would have been indicated on the digital portal, I certainly would not have chosen that room. I thought being I had to roll in my equipment, that a first floor room might be nice - wrong! The door across the hall from us slammed till past 1am, and then began again at 6am! We suffer... Read more
from Winnipeg
Submitted on 05-11-2016
Average hotel. Location great if you need the airport but along way to any other services. There are no amenities within walking distance. Taxi to a restaurant will cost at least 20 dollars. Unless you want to be at the airport the location is poor.
from Montreal, Canada
Submitted on 05-11-2016
I've stayed here often and they always welcome you with a warm friendly smile. The rooms are quite large, the bed is wonderful, and they have a variety of pillows on your bed. I had a suite this time and it was wonderful. Nice large shower, fluffy large towels. Also very quiet. And it's very close to the airport. I really enjoy staying here. :)
from Grand Bend, Canada
Submitted on 06-11-2016
This hotel is beautiful, situated very close to the airport, convenient, all the staff are phenomenal, room spotless, and the food in the restaurant was delicious. Hats off to the Hilton Garden Inn for showing other hotels how they should be!
from Petawawa, Canada
Submitted on 09-11-2016
free parking, friendly fast service, very clean hotel. at the time of arrival, a major construction project was underway next to the hotel and a good deal of work was going on in the hotel parking lots, complicating access. the hotel should have made potential guests aware of the noise nearby at the time of booking. otherwise, all was very good quality with this stay.
Submitted on 14-11-2016
Very welcoming hotel. Staff were always pleasant and helpful. Rooms were clean and spacious. We had dinner in the restaurant and it was excellent. Away from city centre but only 15 minutes out. Great if you want the airport. Absolutely less expensive than staying right in the centre. Lots of restaurants nearby.
from Vancouver, Canada
Submitted on 15-11-2016
We use this property annually for a round of sessions culminating of our Board of Directors meeting. I always book a room with a small boardroom attached for the various small meeting/sessions we have, and their meeting rooms are perfect for our formal Board meeting
from Iroquois
Submitted on 15-11-2016
Large, clean room. Some rooms have view of airport landing and take off. Large bathroom with good lighting. Good beds with comfortable linens. Late check out. 12pm. Very close to airport but not so close to downtown Ottawa. No commerce nearby. Only restaurant is in the hotel.
from Halifax, Canada
Submitted on 16-11-2016
Hotel has large, comfortable rooms that are well equipped and better than what you might reasonably expect. Shuttle service to/from Ottawa airport was efficient and friendly. Restaurant and amenities look good. I booked hotel for a 1-day business trip, and location was convenient if only staying one night. But: there is no excuse for a modern, large hotel to have such poor internet connectivity. I even paid for the "premium" internet ($5 per day) however it was not usable as a business user. Do... Read more
from Mumbai (Bombay), India
Submitted on 16-11-2016
Visited in August. Loved the my stay here. Great all day dining restaurant, great cocktails, great food, great rooms, awesome bathroom, great staff! Very conveniently located. Loved the concept of the water cannister and the absolutely delicious cookies in the lobby.
from Iqaluit, Canada
Submitted on 17-11-2016
Hilton Garden Inn Ottawa is a great place to stay. The staff are attentive and accommodating. Traveling with my child, we've enjoyed the pool and the restaurant; traveling on business, I've never had a bad experience and never felt disappointed. The hotel is clean and is always nicely decorated during the Holidays and the shuttle is very convenient and makes it easy to get to and from the airport. The only downfall is that shopping and dining options require a cab ride (nothing within walking ... Read more
from CA
Submitted on 20-11-2016
Great property. I wanted to stay close to the airport because of my short visit. I was pleasantly surprised that the property was so nice. However, I did not receive complimentary breakfast. Must be a Hilton Garden Inn property?? all the Hampton has complimentary breakfast.
from Hannon
Submitted on 23-11-2016
Stayed here for 1 night. Very clean, strong wifi connection, modern, large rooms. Restaurant is well priced and good food. I was thoroughly impressed and will definitely stay here again. Usually my first night in a hotel I don't sleep very good....had a great sleep, comfy bed with comfy pillows.
from Regina, Canada
Submitted on 27-11-2016
The cleanliness of the rooms, appearance of lobby, halls, restaurant, and the helpful staff make this hotel one of the best I've ever stayed in. Front desk staff, and housekeeping were extremely friendly and courteous.
from Edmonton, Canada
Submitted on 29-11-2016
After meetings in Ottawa I stayed here for one night because I had an early morning flight and wanted to be close to the airport. The shuttle service was very efficient and the drivers were courteous and professional. I didn't spend a lot of time in my room but it was comfortable and very large. I had a room with one king bed and there was easily room for a second bed. There was a desk for working and a comfortable chair and footstool for reading, both of which I used during the evening. I want... Read more