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Best Western Plus Ottawa City Centre

Ottawa, ON, Canada (YOW)

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Based on 442 reviews
Room & Rates

Deluxe Room

1 king bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
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Standard Room, 1 Double Bed

1 double bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
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Superior Room

1 queen bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
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Superior Room, 2 Queen Beds

2 queen beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
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Double Room, 2 Double Beds

2 double beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

2 double beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
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Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

1 queen bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 queen beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Business Room, 1 King Bed, Non Smoking, Refrigerator

Business Room, 1 King Bed, Non Smoking, Refrigerator

1 king bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

1 double bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 queen beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 queen bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

1 queen bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 queen bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 king bed
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

1 king bed
Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

2 queen beds
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details

Suite, 2 Queen Beds, Non Smoking

2 queen beds
Layout - Separate living room
Entertainment - Free WiFi and wired Internet access, 48-inch flat-screen TV
Food & Drink - Kitchen with refrigerator and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning, climate-controlled heating, and daily housekeeping
Non-Smoking
Hide room details
Best Western Plus Ottawa City Centre
1274 Carling Ave, Ottawa, ON Canada K1Z7K8

Rooms
Make yourself at home in one of the 121 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1200 square feet (111 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

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Know Before You Go

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 15 for adults, CAD 3 and CAD 10 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Fireplace in Lobby
  • Fitness Facility
  • Free Local Calls
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Outdoor Seasonal Pool
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 442 reviews
from Mississauga, Canada
Submitted on 26-05-2016
We have stayed at Macies Best Western on every visit during the past 9 years. Recent improvements have enhanced the experience. Front desk staff know us and are welcoming. The air conditioner/heater are noisy. The restaurant has a good breakfast although service can be slow even when not busy.
from Kingston, Canada
Submitted on 26-05-2016
Tried to check in at 5:00pm - told no rooms ready and would need to return at 6:30pm and they hoped something ready at that time. I was told I could change for my meeting in washroom on lower level. When finally got in room at 8:00pm - no shampoo and questionable cleanliness
from Toronto, Canada
Submitted on 27-05-2016
Stayed in a hotel in Ottawa after 9 years. Friendly staff and they go out of their way to help you with directions, maps and other information. Very clean room with a strong WiFi connection. We enjoyed the peaceful night. What more could you ask? I would definitely go back!
from Toronto, Canada
Submitted on 06-06-2016
Great hotel. Good service. Best breakfast. Need mapquest to get back to hotel due to various one way streets. Parking.under hotel is much better than lot close to hotlel. Parking $20 underneath. Central to most ottawa venues and sights.
from Sidney, Canada
Submitted on 08-06-2016
Lovely hotel in a great central location. Large clean room, which was great for having Family and Friends meet for a visit. lots of parking. Friendly, helpful staff. Everything I needed was right there.
from
Submitted on 22-06-2016
Great location very close to The Ottawa Civic Hospital where my sister had a brain surgery. People at the hotel were very nice and the food at the restaurant was excellent. They have a good taxi services at this location and it makes a difference when you have someone not feeling well.
from
Submitted on 29-06-2016
Just got back today from the BW Macies and it has by far been one of the worst places I've stayed..(this was a school trip by the way). In our room, there was a huge bug in the bathroom, there was no ventilation in the washroom, and the shower in the tiny washroom just didn't work at all. It sprayed right down on a 90 degree angle. I had to stand right under the shower head!!! In another room, they found hair on towels that weren't theirs and a toenail in the bed as well as stains on the towels ... Read more
from Toronto, Canada
Submitted on 24-07-2016
Friendly staff- and convenient late night check-in - hotel was just what we need for a budget stay. We were only in for a night - however there was no delay at check-in or check-out which was great. Location in Ottawa's west end was convenient - close to highway and shopping.
from New York City
Submitted on 25-07-2016
This was a fine hotel, though I felt it was expensive for what it is. We had a business king room which was a nice size. Bed was very soft. Personnel were helpful and efficient. A/C was good but loud. Kids using heated pool reported that it was cold. Location was 10 minutes from Parliament and within walking distance of synagogues.
from Milton, Canada
Submitted on 25-07-2016
Everything about this hotel works. good service. Good restaurant for breakfast. easy parking. Quiet stay near major roads with easy access to all of Ottawa. Unable to find anything wrong with this hotel.
from Guelph, Canada
Submitted on 25-07-2016
I selected this BW hotel because it was close to Dow's Lake where I was participating in an event. It was a 25 minute walk to Dow's Lake and was really convenient. The hotel appeared to have been recently renovated/upgraded and was quite clean. The staff were friendly. My room (2xdouble beds) was clean, a good size, and had a small microwave & bar fridge. The Internet service was good.
from Fredericton, Canada
Submitted on 02-08-2016
Stayed 4 nights for our daughters soccer tournament. Easy to get back & forth to fields. Is in an older part of town but if you have a vehicle getting around isn't an issue. We didn't use the pool but it was an adequate size to cool off in & nice to have an outdoor pool for a change. We didn't eat at the hotel but friends did & said the breakfast is excellent. Would stay here again.
from Burlington, Canada
Submitted on 06-08-2016
We stayed for one night. 3 adults and 3 kids in two rooms. The staff was friendly. I just missed many of the perks that other hotels offer (ex. Little shampoo bottles) I was also surprised to see that there was not a continental breakfast. We will probably stay closer to the downtown core the next time we go to Ottawa.
from Oshawa, Canada
Submitted on 07-08-2016
Stayed here for 2 nights with my family. The rooms are nice and it looks like they were recently renovated. The bathroom has no fan and the toilet and the shower seem to be outdated or left from the "old hotel", does it make sense? No but... The service is horrible. We went for breakfast bar that had a sign "Please wait to be seated" we waited for 10 min nobody showed up so we ended up at a local bagel place for breakfast. One of the staff gave me attitude when I asked what was wrong with the pr... Read more
from
Submitted on 09-08-2016
This hotel is comfortable and clean. The staff are courteous and professional. The location is quite convenient to the Queensway giving it easy access to most of the Ottawa area. Basic shopping is located nearby for those travelling necessities. I didn't have much experience of the amenities, but things like a pool and breakfast/room service seem to be available which is always nice. The bathroom was large, clean and private. Finally, I got a king room and it was absolutely cavernous! Like there... Read more
from Toronto, Canada
Submitted on 11-08-2016
Stayed at this hotel just one night with my son so we could visit universities. Hotel old and needs updating. Lobby very shabby. The front desk staff were friendly but slow to check in. I felt this hotel was very overpriced. Yes rooms were clean but that should be an automatic assumption these days not a reviewable subject.
from Ottawa, Canada
Submitted on 12-08-2016
Always greeted with a smile everything I visit. I stay here at least a half dozen times a year or so on business and it never disappoints. The rooms are clean and modern, and the breakfast that comes with the room rate is always hot and fresh. Recent ownership changes have not diminished the property at all, although it is coming up on time for a refresh. Tip... ask for a room that does not face Carling Avenue... you can hear the traffic at all hours.
from Richmond Hill
Submitted on 13-08-2016
convenience location, a few nice restaurants across the street.Very Friendly staffs, quiet setting, nice and clean. I was on business trip, a week staying there, feel like home. Will recommend it to my family and friends.
from Halifax
Submitted on 14-08-2016
I wanted a hotel in the centre of Ottawa so that I could be near the University of Ottawa. When I saw the description of this hotel which said city centre, I thought I was going to be where I wanted; no such case. This hotel is a great distance away from the city centre and is close to what was a neighbouring town before amalgamation. The term city centre is used to deceive you. And the litany of problems continued; dirty room, carpet laying equipment left all over the place, no access to the el... Read more
from Courtenay, Canada
Submitted on 04-09-2016
The location and value was great. The staff was very pleasant to work with, and the bed was comfortable.It only toques a few minutes to drive downtown for all the things we wanted to see and do. We'll be back.
from Toronto, Canada
Submitted on 04-09-2016
Clean and well maintained hotel. No internet wifi in certain rooms. Couldn't connect to the wifi to write this review had to use cellar data plan. If you can live without Internet than this is your hotel. Some street noise but otherwise a quiet hotel. the hotel and linen have been recently updated. Thermostat in room was preset.
from Los Angeles, California
Submitted on 06-09-2016
We stayed one night while on the road and it was a decent hotel. The room was clean and modern and the bed very comfortable. Free parking in front of hotel. The staff was friendly, especially Shelley. A restaurant in the hotel as well as a few right near by. Booked on trip advisor and got decent price.
from
Submitted on 06-09-2016
Stayed at the best western city center two nights, dropping son off at Carleton university. This location is excellent for visiting the university, very well kept and modern facility, the nicest best western I've stayed at to date (out of six) Would recommend this location to others
from Sudbury, Canada
Submitted on 08-09-2016
The hotel was fully booked so we enjoyed a free upgrade to the bridal suite. The hotel is a bit dated but still in good condition; the suite was very tastefully decorated. Also, the entire hotel appears to have undergone an entire retrofit to LED lighting. The restaurant is an absolute MUST for breakfast the next morning! Very well-balanced portions and tasty food.
from
Submitted on 09-09-2016
This hotel met our expectations and we had a peaceful and comfortable stay. The rooms are clean, the beds comfortable and facilities good. Breakfast was in the basement dining area and had the ambience you'd expect. Waitress was friendly and efficient and food good. Receptionist always seemed to be advising tourists on the best events and how to get there. Very helpful. There isn't an x factor to raise the rating. The only things to mark it down are very slow lifts and heavy front doors at re... Read more
from Caledon, Canada
Submitted on 17-09-2016
I will start by saying that our visit to this hotel was free and I still couldn't stay. On line the pictures looked fine. Reception was slow and even though we had a personal gift certificate from BW the desk made it very difficult to check in. Then they booked us into the wrong room that we had requested and been promised. The lobby, elevators and the corridors were filthy. I'm in the business and I was with my wife and I was embarrassed. The rooms have had laminate floors installed throu... Read more
from Toronto, Canada
Submitted on 21-09-2016
This was my second time in this hotel. Just like the first time, the staff is extremely friendly. Located in a very quite neighborhood and getting in and out of the hotel was very convenient. The room was spotless and the cleaning staff did an excellent job. I had a opportunity to use the gym this time. It wasn't a big place but had enough equipment. No need to look for another hotel whenever I visit Ottawa in the future! Champa Neal
from mount pearl
Submitted on 21-09-2016
This hotel was a great place to stay. Complimentary breakfast. Very clean and within walking distance to parliament hill. I highly recommend this hotel. You won't be disappointed. Staff were very helpful and friendly.
from Duiven (The Netherlands)
Submitted on 23-09-2016
Hotel was nice to stay. Little bit old, but clean and nice staff with very help-full idea's for the city. Airco cooled well, but we had a small flood in the room because it was very warm outside, but was no problem for the staff. The managed it well. Little bit outside of centre, but with the bus easy to travel. Car's are easy to park down town.
from
Submitted on 23-09-2016
Friendly staff! Great room, spacious and clean. Staff name (GUY) at the front desk went the extra mile to ensure we were satisfied with the room/accommodations. Provide a crib ... Quick response by the time we came back with suitcases it was there! Recommend staying here location is great and near by.
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