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Holiday Inn Express Suites Newmarket

Toronto, ON, Canada (YYZ)

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Based on 194 reviews
Room & Rates
Business Center

1 King Bed Full Kitchen Suite Nonsmoking

  • One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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One king bed leisure non smoking

  • One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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Business Center

Two queen beds non smoking

  • Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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Business Center

Standard room

  • One Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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Business Center

1 King Bed Jacuzzi Suite Nonsmoking

  • One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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1 King Accessible Roll In Shower Nsmkg

  • One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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Business Center

2 Queen Beds Junior Suite Nonsmoking

  • Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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Business Center

1 King Junior Suite Nonsmoking

  • One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A microwave is supplied. Bathroom amenities include a hair dryer. Conveniences include a safe, a desk, and complimentary newspapers. This room is Non-Smoking.

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STANDARD ROOM

KNG FEATURE NONSMOKE

KNG LEISURE NONSMOKE

KING MOBIL ACCESSIBLE ROLL IN SHWR NOSMK

TWO QUEEN BEDS NONSMOKE

2 BED SUITE NONSMOKE

EXECUTIVE SUITE NONSMOKE

KING SUITE NONSMOKE

Holiday Inn Express Suites Newmarket
100 Pony Drive, Newmarket, ON Canada L3T7T6

Hotel Features.
Recreational amenities include an indoor pool, a spa tub, and a fitness facility. Those traveling on business have access to a business center at this hotel. Complimentary wireless and wired high-speed Internet access is available in public areas. The hotel serves a complimentary buffet breakfast. Guest parking is complimentary. Additional property amenities include gift shops/newsstands, laundry facilities, and dry cleaning/laundry services.

Guestrooms.
100 air-conditioned guestrooms at Holiday Inn Express Suites Newmarket feature safes and complimentary newspapers. Bathrooms feature hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks, guestrooms offer free local calls (restrictions may apply). Televisions have cable channels and pay movies. Also included are irons/ironing boards and clock radios.


Based on 194 reviews
from Toronto, Canada
Submitted on 31-03-2016
Recently stayed at the hotel. Lost personal belongings (jewellery worth in the thousands of dollars, wedding diamond etc). Have called numerous times and have yet to get a response as to what is on the security cameras. They do not care and their staff steals. Do NOT trust any of them. So sad that you actually have to walk around with your belongings. I will never get my lost items and they will never try to explain, or provide anything in return. This hotel will only be full due to it being one... Read more
from Ajax, Canada
Submitted on 10-04-2016
The room was an average hotel room. The bathroom was just clean enough, the shower had grout issues and was yellowing but we only stayed one night so I wasn't bothered by it. The issues were the pool. It was VERY cloudy and I really really did not want to go in - I only stepped in and then back out as there were things floating around. It was dirty. The cleanest part was the hot tub - it was clear! I was really put off by the pool and that set the tone for the rest of the hotel.
from Ajax, Canada
Submitted on 21-04-2016
Overall great stay. My husband and I were meeting there due to work hours and he arrived before me with our children but I didn't realize it. When I went to check in, the girl at the front couldn't find me in the reservation list. Then my husband came to the lobby from the guest room and told me he had already checked in. Meanwhile I was frantically looking for my reservation number. The girl at the desk seemed very unimpressed. Wonder why our name didn't pop already as being checked in? Also, I... Read more
from Toronto
Submitted on 23-04-2016
Had a 1-night stay at the Holiday Inn Express in Newmarket. Staff were pleasant, hotel clean, room nicely appointed and comfortable, free wi-if and a breakfast buffet. I always enjoy staying at Holiday Inn Express...always know what to expect!
from Burlington, Canada
Submitted on 15-05-2016
I want to start off this review by saying that I have never left a bad review for anything as I'm a pretty laid back person, however what happened at the Holiday Inn Express this weekend is so unacceptable that I feel other people should be aware of the kind of service you will get from this hotel before you book. This is going to be a long story but if you are a wedding party looking to book here I suggest you read it. My wedding was this past Saturday in Newmarket. The majority of the peop... Read more
from Grand Cayman
Submitted on 17-05-2016
The staff was very friendly and attended well to our needs. The rooms were clean and the beds and pillows were extremely comfortable. Would definitely return again if I am ever in Newmarket. The location is very close to shopping and entertainment.
from Ontario, Canada
Submitted on 30-05-2016
Stayed 2 nights while my husband was on a weekend course nearby. We were greeted extremely cheerfully after arriving late on Friday evening by the two guys at the front desk. Beds comfy, room clean and breakfast was good with cereal, fruit, and hot options. The only negative really was the fact that smokers hang around the front entrance which isn't appealing. Ideal for the 404 and getting around. Would recommend.
from
Submitted on 31-05-2016
The staff were very friendly. They let us use the eating area after hours to eat with our team. We were in turn respectful and cleaned up after ourselves. The hotel was clean and cleaning staff was quick and cleaned rooms early. There was no noise going on throughout the night as I have experienced in other hotels when traveling with teams. I don't know if this was because the teams staying there were quiet and respectful or the staff ensured this. Either way, it was a pleasant stay.
from Toronto, Canada
Submitted on 05-06-2016
Just wanted to say thank you for allowing me to use your breakfast service even though I was not even staying at your hotel. People at the front desk deserve my gratitude and this is my way to pay it forward. T H A N K Y O U P.s love your Canadian spirit
from Burlington, Canada
Submitted on 06-06-2016
I'm not going to get into all the horrible details of staying at this place, except to say they caused so much stress on my daughters wedding and that the customer service is absolutely the worst of any I have ever encountered anywhere. I have traveled to a lot of places and stayed at a lot of nice and not so nice places but never and I mean never have I ever encountered such complete and utter disregard for a paying customer and the rudeness of its employees is by far the worst I have ever seen... Read more
from Sudbury, Canada
Submitted on 10-06-2016
I have stayed at this hotel several times previously and always found the staff great and the hotel and rooms clean and up to par. That's why I didn't hesitate to make a one night reservation for a work trip to Aurora. I normally always have my confirmation number with me but for some reason, this time I didn't have it with me...there was no reservation to be found either under name nor my administrative assistant's name, boss' name, company name..nothing. Hotel was full as were 6 other hotel... Read more
from Burlington, Canada
Submitted on 20-06-2016
PLEASE DO NOT BOOK HERE FOR WEDDINGS!!! AVOID THE STRESS! From the get go this hotel was a complete nightmare for booking rooms. We needed to block off 18 rooms for our wedding and were given a code for our guests to use during booking to ensure they get a discounted rate and are part of our wedding block. This should be easy right? This hotel can handle making reservations right? Literally the ONE THING they need to do? Nope.... Numerous times guests called us saying that the code didn't wor... Read more
from Sydney, Australia
Submitted on 27-07-2016
Stayed here for a night before a wedding and the hotel had everything we needed. It was clean, had a small indoor pool and spa, included breakfast and rooms were very large and clean. You'd do well to pick it apart to be honest.
from Toronto, Canada
Submitted on 20-08-2016
Breakfast was one of the best free hotel breakfasts I've had. I especially liked hard-boiled eggs, pancakes and hot cereal, and ripe bananas, and there was lots of milk to drink! Taps in the bathroom sink and kitchenette sink had no cold water. The staff were amazing, and let me have free bottled water for my cold water and assured me it would be fixed for the next tenants. Very quiet place to work and sleep, with no interruptions, just be mindful of the train on the north side and hiway on th... Read more
from Ottawa
Submitted on 23-08-2016
3 families with children, We chose this hotel for the pool. The first evening we arrived, the pool was open but the color did not look the greatest. The next morning the pool was closed, and remained closed for the duration of our trip. When we spoke to management the first morning, they promised it to be open the following day. No maintenance was done for our next 2 days.. We expressed our dissatisfaction to management who promised compensation in the form of reward points. No points have bee... Read more
from Kincardine, Canada
Submitted on 25-08-2016
When we approached the hotel it had a very nice appeal to it. The parking lot and greenery was clean and great curb appeal. Checked in with a welcoming staff. Went to our room and it was fresh and clean. Checked the bedding and washroom, as I usually check this immediately at all hotels. Perfect, no problem. Used their pool and fitness room and it was relaxing and energetic. They had a 42" lcd tv that I liked. Next morning was greeted by a friendly hostess. The hot buffet breakfast was ... Read more
from Jacksonville, Florida
Submitted on 27-08-2016
Service is unacceptable at the front desk. They used my credit card to pay for another room that I did not book and refuse to reverse the charges. UNACCEPTABLE practice. I was disturbed everyday by housekeeping....give me a break. Breakfast setup had something wrong every day....juice did not dispense, pancake maker no working, etc. A sad state of affairs. I will never stay here again.
from Newmarket, Canada
Submitted on 06-09-2016
"WITHOUT PREJUDICE" unsatisfactory stay - left early (same days as arrival) due to security & sanitary concerns that were inadequately addressed by hotel management. Upon arrival, the room was unclean: toilet was unflushed & full of feces, the soap by the sink was used, & there were used tissues on the floor of the bedroom. Desk staff did not seem to believe my report but sent up a maintenance person who noted the details & cleaned the room. A manager met with me & moved me to a different ... Read more
from Ottawa, Canada
Submitted on 07-09-2016
After bringing our concerns to management (green,unusable pool & room door did not close properly & insufficient hot water) they promised us compensation in points but never gave them. When a family member posted in Trip Advisor, management asked us to email them. We responded right away and after 4 days with no response sent a 2nd email. Finally received an apology email for not responding, still no compensation points as promised! Total lack on integrity, would never recommend this property.
from LONDON
Submitted on 12-09-2016
My husband and I stayed at this hotel for one night as we attended a Wedding in the area. Overall the stay was good, fast and friendly service. A big plus was that our room was ready by 1:30p.m so that we could check in early and get ready for the wedding. Our room was spacious, had one King bed and it was very comfortable. My only complaint is that the hotel is quite nice but the rooms themselves need some attention. Although they seem newer the "wear and tear" has taken it's tool. Knobs m... Read more
from Newmarket, Canada
Submitted on 26-09-2016
The room was clean, quiet, and basically fine, However, the fan in the bathroom was noisy, 2 of the 3 wall plugs were loose and not making a good connection. Making it hard to charge my iPad. The final straw was the wifi password is changed overnight, so my iPad didn't work when I got up. I had to call the desk to get the new password.
from Montreal
Submitted on 02-10-2016
Like it's Richmond Hill counterpart, I would choose this hotel as a 2nd choice, mostly because it's far away from everything and I don't like the Reward Program (it takes 40000 points to get a free night. Have stayed in Holiday Inn in NewMarket and Richmond Hill close to 10 times and have only 16000...) I went there for a first time in Nov 2015 and went back in Aug of this year. Rooms are large, managed to get an OK night sleep (door to connecting room was not next to top/head of bed), but ve... Read more
from Barrie, Canada
Submitted on 03-10-2016
The room very spacious bathroom very tiny. internet working perfectly. Tv controls were slightly confusing with no tv guide, (just what the channels were). Breakfast was typically full of carbs and coffee. Housekeeping appeared to be very short staffed they were running seriously behind. To be fair to them Hotel was fully booked. Hotel is dated and tired looking a relocation and reno wouldn't hurt Front desk had brand new desk clerk. Very slow at handling check in and thier machine didnt faci... Read more
from Burnham-On-Sea, United Kingdom
Submitted on 07-10-2016
I have had a simply wonderful holiday with Newmarket Holidays last month the 7th of Sepember till the 14th, It was a 7 night holiday to America Flying in to & out Of Toronto going then on Washington New York & Niagara Falls. The whole tour was so well organized We had a wonderful tour host by the name Marshia. The hotels were 1st class food was great as were my fellow Travelers .it was both my first long flight & my first time in America,wow oh wow, although we were 6hrs late taking off F... Read more
from Paris, Canada
Submitted on 08-10-2016
Holiday Inns are my go-to because they are reasonably priced, reliably clean and quiet, and offer a nice range of amenities. (I'm a Platinum IHG member, and I'll be Spire status by the end of the year, so I stay in them a lot...) The room was typically Holiday Inn, and and the bed was very comfortable. I had a great night, only two complaints: The shower head was full of scale, so it sprayed water all over, except where it need to be. And the office armchair had a pad one one arm that was cra... Read more
from
Submitted on 12-10-2016
The room is spacious and clean but the bathroom needs renovating. there was a dirty wash cloth on the shower curtain that was forgotten by the cleaner. the bath was not very clean due to age and the shower head did not work properly. Besides this small hiccup the flat screen TV and large room with two large beds was great. A bit pricey at $169 a night but I guess this is high season as there seemed to be a full house so why not get the most. WOW !!!
from Detroit, Michigan
Submitted on 13-10-2016
I tend to gravitate towards Holiday Inn because it provides solid value. This hotel however was not very clean and overall the place felt below the usual Holiday Inn standard. First when I arrived in the room, I immediately noticed a smell, as if the previous guest only just left. It did not smell fresh. I could still see some hairs from the previous guests in tub. Also there isn't much inside a 15 minute walk to eat.
from Ottawa, Canada
Submitted on 30-10-2016
The room was spacious but the cleanliness left much to desire. There was about an inch of dust on pretty much everything. The showerhead had some unidentified schmutz on it, as did the shower curtain. Three days before my stay, I was sent an email asking my preferences. I requested a higher floor, away from the elevators. So where did I get? Floor 2, right beside the elevator, with the headboard up against the back wall of the elevators. Heard them every time they operated. The pool is a... Read more
from Hengelo, The Netherlands
Submitted on 01-11-2016
Nice hotel for a short business trip. The hotel does not have a lot of facilities but the rooms are quiet and spacious. The air conditioning was a bit hard to setup at the right temperature but once set it worked perfectly. Bathroom has all facilities with enough towels, shampoo e.t.c. Welcome was very friendly. Check in and Check out were easy and fast. Personal is friendly and kind. Free WiFi is present. WiFi was good also in the room. The code changes every Monday.
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