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Inn at the Quay

Vancouver, BC, Canada (YVR)

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Based on 415 reviews
Room & Rates
Room, 1 Queen Bed (Quay)

Room, 1 Queen Bed (Quay)

1 queen bed
Balcony with river views

Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Room, 2 Double Beds (Quay)

Room, 2 Double Beds (Quay)

2 double beds
Balcony with river views

Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and room service
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Free local calls, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Inn at the Quay
900 Quayside Dr, New Westminster, BC Canada V3M6G1

Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.

Take advantage of recreational opportunities offered, including a spa tub, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and a fireplace in the lobby.

Grab a bite to eat at the hotel's restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Breakfast is available daily for a fee.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in New Westminster? This hotel has facilities measuring 4000 square feet (360 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.


Know Before You Go

  • A resort fee is included in the total price displayed.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 16 per person (approximately)
  • Self parking fee: CAD 10.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Dry Cleaning Service
  • Elevator / Lift
  • Fireplace in Lobby
  • Free Local Calls
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 415 reviews
from Vancouver, Canada
Submitted on 19-05-2016
I stayed one night at the Inn at the Quay and it was a phenomenal hotel. I like that all the rooms have waterfront views even 401. The Room: The room is actually really thoughtfully designed. As far as hotel rooms goes, this is one of the bigger ones with two double bed and an oversized working desk (good for me and much appreciated). They also have Mighty Leaf tea as well as a patio outside overlooking the New Westminister market. Fast Wifi too. They have a business centre and fitness centre ... Read more
from Kamloops, Canada
Submitted on 19-05-2016
The staff are very courteous and helpful. Your right on the Fraser River. My room had a view. You can check out the Market Place next door which offers various shops and a food court. If you want the Paddlewheeler Pub has a decent selection of craft beer and the food is great. A real nice place to stay in the heart of the city and so many other things to do, most within walking distance.
from Edmonton, Canada
Submitted on 21-05-2016
The rooms are clean, well maintained and have exceptional views of the Fraser River. Located on the Quayside, you are within walking distance of the Quayside amenities, walks along the Boardwalk, trips on the Paddlesteamer, and access to some super restaurants and eateries in the River Market Hall. The hotel staff are all friendly and keen to assist, housekeeping provided daily, wifi access, comfy beds and quiet rooms. Close to the Skytrain and bus terminals, we had no problem navigating our ... Read more
from Calgary, Canada
Submitted on 22-05-2016
Nice hotel and location. Rooms are spacious and nice view of the water. Our room was next to elevator which was not ideal if you want to sleep in. Parking was not free but reasonable. Contruction in front of hotel so a little challenging getting to.
from Prince George, Canada
Submitted on 24-05-2016
Great hotel! Bed was cozy, staff was helpful & friendly, room was reasonably priced, and close to great shopping malls! We pulled in late & they still accepted us! Beautiful view of the new west quay even on the third floor. Loved the stay and will be back when we get the chance!
from Edmonton, Canada
Submitted on 30-05-2016
Had a comfy 3 night stay in the hotel, it was clean , quite, and comfortable. The views from the balcony are good and the river traffic is busy and ever changing. Good food at the adjoining restaurant and many other places close by. Would recommend for a weekend away business travelers or as an alternative to downtown Vancouver.
from Vernon, British Columbia, Canada
Submitted on 02-06-2016
With or without a balcony, this hotel has a fabulous view of the Fraser River: watercraft, nearby pubs, restaurants and Boardwalk activities. When I travel beds are a huge priority for me and these were luxurious, cosy and comfortable. Highly recommend the pub adjacent to the hotel. The food was excellent and the presentation was lovely. If you want to be in New Westminster, and only New Westminster, this is the hotel for you-also the only hotel on the Quay.
from Vancouver, Canada
Submitted on 13-06-2016
I have stayed here two other times and one thing remains. The rooms are ok, clean and basic, nothing fancy. The location is good as it is very close to the main area of New Westminster. The hotel is simple and easy to get around with ample paid parking. The rooms are ok , simple and clean and could use some updating to be on the same page as most other major hotels. The price is a little steep at $250 a night in my own opinion. The wifi was touch and good but what can you do. I give this hotel a... Read more
from Powell River, Canada
Submitted on 15-06-2016
I recently stayed for 2 nights at this hotel. I found the room to be comfortable, and with a lovely view of the river. The room was clean, and well maintained by Housekeeping. The bed was exceptionally comfortable - I think more so than at any hotel I've stayed at recently. I found my room location to be very quiet, despite Sky Train being fairly close to the hotel site. I was very satisfied, and would return to stay.
from Vernon
Submitted on 15-06-2016
For those of us who don't get to live on a river, staying at this hotel was the next best thing. A beautiful river-scape to take in daily, along with the boardwalk next to hotel, you just couldn't be closer to the water. Very non-hurried, friendly hotel staff, nice welcome note in my room, clean surroundings, and very, very quiet. A quick walk across the tracks via pedestrian overpass brings you to the Anvil Center and Sky Train. This is one hotel I will definitely return to.
from Winnipeg
Submitted on 18-06-2016
We get to stay at this hotel for a business trip once or twice a year and they never disappoint, check in is fast, friendly and check out is even faster...the rooms are quiet for the most part with a view of the Quay..this time did not have a balcony which was a wee bit disappointing but is only the room...beds are so comfy with just the right amount of pillows... perfect for a stay close to train station--you do not hear the trains but yo can get ANYWHERE quick and easy...see yo soon!
from Pagosa Springs, Colorado
Submitted on 19-06-2016
This is the place we always stay when we return to New Westminster for reunions with family and friends because its ideal location provides three bonuses. First, every room has a river view and a little balcony with two chairs and a small table. It‚??s fun to watch the tugboats and other action on the river, as well as the walkers and joggers, many with dogs on leashes, on the riverfront boardwalk. It‚??s also great exercise to walk along the boardwalk ‚?? to Westminster Pier Park one way, and... Read more
Submitted on 25-06-2016
I am not sure how long New Westminster is trying to be new but it has a long way to go. I will write the positives first. The hotel room was nice and the beds comfortable. The staff at the desk were personable and very friendly and informative. The train terminal was right across the street and convenient. What they don't tell you is there is excavation in front of the hotel under major construction with banging every day. The good thing for us was that our room was in the back facing the wa... Read more
from Kelowna, British Columbia
Submitted on 27-06-2016
We were booked into the Inn at the Quay as it was chosen by the organizing committee for the reunion as the central location for most events. We were not expecting anything much but we were pleasantly surprised to find that we all had views of the river and small balconies from which to watch both the river traffic and the foot traffic on the boardwalk that runs right along the river. Our room was spotless and very comfortable and we very much enjoyed our 3 night stay. The front desk staff were ... Read more
from Vernon, Canada
Submitted on 01-07-2016
Noisy location. On the north side of the hotel you are subjected to a noisy pub across the way. Make sure to request a southern facing room as far away as possible from the pub. Unfortunately, freight trains tend to idle in front of the hotel purging their air brakes endlessly. For these reasons had a lousy sleep. Rooms a bit dated but okay. Bed, linen and pillows were extremely comfortable. Too bad I couldn't get a good sleep due to exterior noise.
from Ardmore, Oklahoma
Submitted on 02-07-2016
The room was amazing! It had a waterfront balcony looking out to the river, beautiful view. This hotel is right across the street from the train station (as advertised on their website), however, it is not a simple or straightforward walk to get there. You have to walk over an overpass (many stairs) and either through the marketplace (if it's still open) or around and behind the pier. It was quite a trek, especially when bringing luggage. That said, if driving instead of taking the train, you wo... Read more
from Enderby, Canada
Submitted on 09-07-2016
I stayed at this hotel while attending a conference in New West and loved that my room had a great view of the river. It's right next door to the River Market, and the Quay Boardwalk along the river perfect for taking a morning walk. If I ever visit New West again I would not hesitate to stay here.
from Meridian, Idaho
Submitted on 10-07-2016
Not much to complain about this hotel. It is right on the river, literally since our room was over the water. Great views of the up and coming New Westminster. There are lots of shops within walking distance including plenty of eating places. The hotel staff was helpful in giving us some ideas on places to eat. And the worlds largest tin man was visa le from our room!
from Maple Ridge, Canada
Submitted on 13-07-2016
We have stayed at this hotel before. It is located right down at the Fraser River and the decks overlook the water. The rooms are spotless and we got our keys well before check in time. There are nice river walks and nice gardens to view. The staff are very friendly and helpful and I can safely say we will return to this hotel.
Submitted on 13-07-2016
We stayed for a couple of nights there. The beds were very comfortable. The location was perfect: walking distance to the sky train station and other amenities (market, shoppers drug mart ). View from the room overlooking the Fraser river was definitely a plus. Walks on the quay and the little shops around it made the stay a very pleasant one. Wifi was available free of charge. The only thing is the parking policy. We were charged a fee and tax was applied on the fee! No fault of theirs as it is... Read more
from Toronto, Canada
Submitted on 16-07-2016
The hotel is not cheap. The comfort if good, the staff is decent but the wifi is really bad. The worst I have even seen. If you need wifi , avoid this hotel. The TV could be more modern , too. Also, the front desk speaks only English. There is a construction across from the street, they are constructing a building and the noise is terrible. Really loud even from the room but I know this is not the hotel's faul but they should let you now about this. .
from Nanaimo, Canada
Submitted on 22-07-2016
This is an old hotel but don't let that put you off. While the corridors are showing their age the rooms have been renovated and in excellent condition. Our room, a standard with a queen bed, was spacious and well appointed with a separate desk/ work area as well as comfortable seating. Our room also had a small balcony overlooking the Fraser river and the Quay pathway. Staff were friendly and very helpful. We asked for a late checkout which we were given despite the fact that the hotel was ... Read more
Submitted on 23-07-2016
Stayed here for the second time. Downtown van is so overpriced so I didn't mind new west. This hotel is in a good lactation with ease of transport to anywhere. It's also very easy to get to off #1. Staff are very friendly and restaurants nearby are great. However. At 245 a night with taxes it's become overpriced. The jacuzzi water was kinda green hallways and room walls are showing age as is the bathrooms. The room air control devices are far out of date . Also you must only stay on the west si... Read more
from Toronto, Canada
Submitted on 25-07-2016
The price of the hotel is steep for what you get - $269.99 plus tax and parking. I think the staff felt bad for charging that much and gave me a check out time of 1pm. The room was very nice. We over looked the river and there was a small balcony. There is a fridge if needed. The bed was very nice. If you are hoping to get a bridal gown or a tuxedo then this is the hotel for you. There are more shops in walking distance than coffee shops. Every other store was bridal themed. Other than the Mark... Read more
from Banff, Canada
Submitted on 26-07-2016
Stayed at the Inn in the Quay for a business trip. Although the hotel is older it is a nice spot right over the water. The rooms are clean, there is parking ($10 per night), restaurants are close by and the sky train station is a 5 minute walk. If you like to sleep in past 7AM avoid this hotel right now. There is a new high rise going up right beside it and they are currently driving piles in to the ground. I would suspect construction will be going on for the next 1-1.5 years. If you are an e... Read more
from Courtenay, Canada
Submitted on 27-07-2016
I stayed here twice while taking some courses at a local school, I was given a "special" rate (not that cheap even in the off season) Room's are nice but bathrooms are a bit dated. Never did find any pop or ice machines so just bring your own drinks and stuff. Probably my biggest complaint, and yes I told them, the TV choices are limited to bad and worse then bad. So staying there is ok, the Restaurant on the main floor while very good you need deep pockets to pay for breakfast, try it out for a... Read more
from Victoria, Canada
Submitted on 27-07-2016
Getting to the Inn was a little challenging as Front Street was blocked off due to construction. Once there, I was warmly greeted and given instructions about parking (additional $10 overnight). My room was at the end of the hall on the 7th floor - incredibly quiet! The room had a view of the muddy Fraser River. The bed was comfy. There were lots of snacks in the room and fridge for purchase. I was only in the room overnight as I was attending a conference across the street at the Anvil Centre -... Read more
from Seattle, Washington
Submitted on 02-08-2016
I frequent B.C quite often and on this trip in particular I was in town for medical treatment. I booked a room with 2 double beds after some online searching and review reading I made my last minute reservation based solely off the "GOOD" reviews. Now I myself am a front desk agent at a very well to do hotel in Seattle expected to be treated with the same courtesy and dignity I provide my guests with, however this was NOT the case. Upon arrival we were NOT greeted in the lobby by the staff at th... Read more
from London
Submitted on 04-08-2016
Very comfortable stay at this hotel. Small terrace overlooking the river, tug boats and a cafe. Mountains in distance. Good breakfast place next door and sky train near hotel made going into the city very easy. Building a high rise across the street. Very serious pounding! But- mostly, we weren't there during the day.
from Chatham, Canada
Submitted on 06-08-2016
We have not actually stayed at the hotel yet, that is coming up, I was going to New Westminster Surgical Centre for back surgery and it has been nothing but a series of errors. First booking was cancelled due to fact I had had my thyroid removed less than a month before back surgery was due. I contacted Michele Mahussier the assistant manager and she rebooked rooms for ourselves and brother and sister in law. By the way when I first talked to her she had said that they would make the room as... Read more
from Kelowna, Canada
Submitted on 06-08-2016
THANK YOU to Rick at the front Desk. My daughter and I recently came to Vancouver unexpectedly to see my granddaughter in a competition (And we happened to choose the busiest weekend in Vancouver). Rick went out of his way to book us a room that was a cancelled reservation and already in demand. He made us feel VERY welcome in the hotel and I cannot thank him enough for his efforts in accommodating us at the last minute. His attitude and level of service was Outstanding. The room had a lovely vi... Read more
Submitted on 10-08-2016
Really not much to talk about, wasn't impressed. Nothing to do there, and the food was not that good. Not much to chose from. The Quay has really taking a turn for the worst, no stores really to shop in or buy gifts.
from London
Submitted on 11-08-2016
We rather like this hotel (2nd time here) when we are shopping in the outskirts of Vancouver. The rooms a very comfortable, there are nice views over the water and the prices are reasonable (for Vancouver). We were on a shopping trip to Richmond, Burnaby are around and although this is a bit out of the way it is worth, for us, an additional 15 minute drive. The hotel restaurant is perfectly acceptable and there is a pub next door for an evening beer if you are so minded.
from Edmonton AB Canada
Submitted on 01-09-2016
We decided to stay in New West because hotel pricing in downtown Vancouver has gotten so expensive. We chose the Inn because we were interested in being on the River and close to the market for shopping. It was a busy place for Friday night, many restaurant choices with lots of activity on the outdoor patios since it was such a warm evening, things quieted right down by 11pm and we had a restful sleep in the cozy king bed. Construction noise did start at 7:30 am but we were awake. I think if we ... Read more
from Sechelt, Canada
Submitted on 01-09-2016
We had the pleasure of staying here as we were meeting friends from out of town who had booked into the Inn at the Quay. Coming from rural BC we always stayed downtown to enjoy the restaurants etc. but after spending an evening at the Quay we were pleasantly surprised how great a location it was. The hotel sits perched over the Fraser River and your room balcony will either look north up the river or south. We had a north facing room on the 3rd floor and had a great view. I would recommend reque... Read more
Submitted on 05-09-2016
The rooms are newly updated and very clean and comfortable. A view of the waterfront is afforded on both sides of the hotel since it juts out over the water. However, not all rooms have balconies. Mine did not, but I still had a very nice view from a large picture window. There is a mall of restaurants conveniently located right next to the hotel which offers a variety of cuisines from which to choose ( a plus upon arrival for a quick meal, and also for breakfast). Staff was polite and help... Read more
from Calgary, Canada
Submitted on 05-09-2016
The location is a bit hard to find even with Google map as its kind of hidden by the construction. It is maybe easy for sky train travellers as it can be spotted directly from the sky train station platform. I suggest to use the Resturant next to the hotel "the boathouse" to google map to reach the hotel by driving. The hotel is convenient as there is a market in walk distance along with sky train station, not far away to restaurants and shoppings. The hotel is great for Pokemon players as the... Read more
from Vancouver, Canada
Submitted on 07-09-2016
The hotel was nice and comfortable. The staff member at check in was polite and offered up some local tips of what to do and see and where to dine. Our room was nice and spacious. Our room had a balcony overlooking the river. The bed was comfortable and provided a good nights rest. There is construction going on next door but lucky for us no one worked on the weekend so there was no noise to complain about. There are many restaurants and things to do within walking distance so this is a good loc... Read more
from Phoenix, Arizona
Submitted on 19-09-2016
The morning of my flight I became so ill that I could not board the plane. I called to cancel my reservation. I think it is fair for a hotel to charge for one night if the hotel is booked. But this hotel was not booked (I checked) and they refused to give me a refund. I had Expedia call on two separate occasions and even escalated to management. They refused to refund ANY of my charges. This is bad business in my opinion. I will never stay at this hotel in the future. If their customer s... Read more
from Edmonton, Canada
Submitted on 20-09-2016
The room was very clean. It had an amazing review of the Fraser River with a balcony including chairs and a table where my husband and I were able to enjoy a glass of wine and look over the river and boardwalk lights at night. Room had glasses and wine glasses which was nice, we were able to go across the street and buy a bottle of wine to bring back to the room to enjoy. The room also had a stocked bar and snacks for purchase in the room. The construction right outside left much to be desired b... Read more