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Hampton Inn & Suites by Hilton Kitchener

Toronto, ON, Canada (YYZ)

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Based on 673 reviews
Comfortable hotel with daily complimentary continental breakfast.
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Hampton Inn & Suites by Hilton Kitchener
4355 King Street East, Kitchener, ON Canada N2P 2E9

It is the ideal location for business travel or leisure travel when visiting Kitchener, Cambridge or Waterloo. Our Kitchener hotel is conveniently located off Highway 401. We are 8 minutes to the Waterloo regional Airport (YKF) and 45 minutes to Pearson International Airport (YYZ). We are minutes down the road from Cambridge corporations such as Toyota, ATS, Siemans (just to name a few), and within minutes of Waterloo corporations such as Research in Motion and Raytheon.Kitchener is known for tourist attractions as Oktoberfest and its Mennonite community. The Hampton Inn & Suites by Hilton Kitchener is only a 15 minute drive to any Oktoberfest Hall and a 20 minute drive to the town of St. Jacobs and it's Farmers market. Some of our close by local attractions include African Lion Safari, Bingeman Splash Park, Wings of Paradise Butterfly Conservatory, Chicopee Resort's seasonal fun (Tubing, skiing, ziplining, disc golf, beach volleyball), and RiverEdge Golf Course. If you are looking for great restaurant choices, outlet shopping, a day spa, summer patios, you'll find it all within walking distance of our & amenities Even if you're in Kitchener to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional. Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events * Local Restaurant Guide

Amenities Include: Meeting Rooms, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 673 reviews
Submitted on 22-05-2016
Stayed here last fall. The rooms are great, they come with a small kitchen which has a fridge. This came in handy for keeping the items we purchased at the market cold. Would definitely recommend this hotel.
from Kingston, NY, United States
Submitted on 22-05-2016
There is a shopping center across the street and a Harvey's in the parking lot. So the shopping and dining options are really good. This property is just off the 401, so it's close to everything in the area. I'd stay again.
from Schenectady
Submitted on 23-05-2016
This is a typical Hampton Inn. No surprises. No disappointments. If you've stayed in any Hampton Inn you know what to expect. But..... the temperature of the pool at this location is absolutely perfect. Not freezing cold like so many indoor "heated" pools.
from United States
Submitted on 23-05-2016
We only stay at Hamptons, we know what to expect and are never disappointed. Some of the Hamptons, however, go above and beyond and this is one. The front desk staff were extremely helpful and friendly as was the breakfast staff. The breakfast is fairly standard but they added a few nice touches and the layout was more inviting than most Hamptons. I'll stay again for sure.
from Niagara on the Lake, Canada
Submitted on 23-05-2016
One of the best room layouts every encountered for a king suite. Room was immaculate, the staff at every interaction great. Nice variety of breakfast items, also well maintained. Well worth a stay will be back.
from Pittsburgh
Submitted on 29-05-2016
Stayed for just an overnight on a Saturday evening. The front desk staff were helpful and efficient. The hotel was well kept and clean. My kids enjoyed the salt water pool but were disappointed that there wasn't' a hot tub. It's nice to be able to get a cup of coffee or tea whenever you want. The room was spacious and clean. Had a small refrigerator and microwave. Beds were relatively comfortable. I forgot to put the fan on the AC 'on' and it made for uneven temp. Would get very cold an... Read more
from Georgetown, United States
Submitted on 31-05-2016
Great place to stay if you are visiting either Toyota plant in Canada. Very friendly staff, clean hotel, close to work, and great restaurants. I would recommend this hotel for business and/or leisure.
from Halifax, Canada
Submitted on 02-06-2016
Great Service, wonderful staff, clean and modern rooms, lots of stuff in and around the area. The breakfast area in the morning is great. I really do tip my hat to the staff as each staff member I encountered was helpful, friendly, and smiling. I think that plays a lot on why this hotel runs so smoothly.
from Region of Waterloo, Canada
Submitted on 04-06-2016
This was a great hotel for the price. The lobby was cute and you could smell the pool. There was complimentary breakfast and in room amenities. The staff were friendly and the rooms very clean. The only downside was the construction view from the room.
Submitted on 06-06-2016
My husband and I made a last minute choice to stay in Kitchener the night before an appointment, since we live a few hours away. We were so pleased with almost everything about our stay. The price we were able to get only made available to us the 2 queen bed room. We prefer King rooms, but the bed and linens were extremely comfortable. Our only complaint is that the bed seemed very short, but next time we will make sure to get a King room. The furnishings are nice and updated and the room appear... Read more
from Newfoundland, Canada
Submitted on 10-06-2016
Beautiful hotel. Very clean. Had the jacuzzi suite. Very very spacious. The breakfast included was pretty decent as well. Price of the hotel the night we stayed was great couldn't really beat that anywhere else. If I'm ever in this area again I would for sure choose this hotel again. The front desk staff were very friendly and should be rewarded for there kindness !!!
from Stockport
Submitted on 12-06-2016
We checked in to this hotel on the 3rd June, we found the room very spacious, clean. All the staff were suburb they couldn't do enough for you. The complimentary breakfast was good, had a choice of a hot or cold food, the quality of the food was excellent. Also the free drinks throughout the day was always hot.
from chatham
Submitted on 13-06-2016
I recently stayed for 5 nights. There was a hiccup with my reservation that their staff made me aware of while I was in transit to the hotel. They helped navigate through, made changes to accommodate me and made my welcome and stay very enjoyable. Each of the staff that I met were friendly and accommodating. The hotel was clean and comfortable. I would stay again and would recommend the property to others.
from Toronto, Canada
Submitted on 15-06-2016
We have stayed in different Hampton Inns. This one is like the average Hampton Inn: free Wi-Fi, breakfast and parking. However, we found out the room we stayed in (6th floor on the top with a whirlpool) needed renovation. The shower and the whirlpool look up it's filthy (see pictures). They need some deep cleaning. The bed was great and room temperature was comfortable. It is great to have USB charger (see picture). There is no writing pad and pen in the room. The choices of coffee has less ... Read more
from Sarnia, Ontario, Canada
Submitted on 19-06-2016
Very friendly and helpful staff especially Rachel. Rooms are clean and the hotel quiet at night. Have a great extended continental breakfast from 6-10 a.m. And there are a number of restaurants within a few minutes walk so you will likely find something to your liking for other meals. Outlet mall across the the road has a number of retail chain stores for the shopper.
Submitted on 27-06-2016
We have a sick little one, who we can't be far from, but we need a break from time to time. It's relaxing and convenient with their lovely restaurants across the street and movie theatre. Great clean mini get away, and stumbling distance to Borialis grill, Ye's Sushi, and moose Wonoski's.
from windsor, Canada
Submitted on 01-07-2016
Everything was top notch. Above average room and amenities. Breakfast was awesome. Plenty of free parking. Staff was more than accommodating. Would stay here again in a heart beat. Easy access on and off the property.
from Mississauga, Canada
Submitted on 04-07-2016
Comfortable bed, better than home. The bedding was soft and fresh. But premium wifi did not work and breakfast was dull. Hotel staff gave me a rebate for not being able to use wifi. Food was ok, especialy the coffee and fresh fruit like oranges, apples and oranges. But eggs were those pre-made frozen things.
from Barrie, Canada
Submitted on 04-07-2016
Good value for money. Some improvements necessary at this Kitchener location. Towels were not satisfactory and breakfast eggs not hot enough. Tea and coffee in lobby was very good to have and hot water for tea was not as hot as it should be consistently. Pool and hot tub were very accessible but not enough time to use in short stay. Had a family member stop in for breakfast. Good to be able to accommodate this for an extra fee of $l0.00. Perhaps could have been complimentary as well.
from Ontario
Submitted on 06-07-2016
My husband and I spent our 48th wedding anniversary visiting St. Jacobs. We chose this hotel because it offered a heated salt water pool. The heater was replaced and was not working for two days; when we spoke with the desk clerk Mark, he was very rude and totally dismissed our complain. Will reconsidering any future stays inHampton Inns
from south dakota
Submitted on 06-07-2016
Was on my way across country towards Montreal and chose this location to spend a night. It is nicely located not far off the highway and away from the worst of the downtown traffic. Staff was very accommodating and friendly and the room was quite comfortable. Good location to other restaurants, shopping, and fuel. Great place for a quick overnight stop, although it would be good for longer stays as well.
from Toronto, Ontario
Submitted on 06-07-2016
Close to highway but far from universities; walking distance to an outlet mall, McDonalds and Harvey's; rooms with king bed and sofa bed are small and all are close to King Street but not noisy; pool area temperature was not warm enough; nice complementary breakfast
from Wisconsin Dells, Wisconsin
Submitted on 07-07-2016
Had a good night's stay. Clean hotel. Nice rooms. No issues at all. The complimentary breakfast had a surprising amount of options though many items were emptied out by the time I got to the breakfast area. Honestly though, overall a really good stay.
from Ontario
Submitted on 10-07-2016
Good location - public areas are good - pool area is good - the room was good - the staff were helpful and prompt - we needed more foam pillows and blankets and they were delivered quickly - good hotel to stay at
from Thornhill, Canada
Submitted on 11-07-2016
Everything was great ... except Hilton's corporate policy of not having any "No Sugar Added" syrup for the waffles at the complimentary breakfast. The staff were very professional and very helpful in recommending local restaurants (in Kitchener and in Stratford).
from Washington DC, District of Columbia
Submitted on 16-07-2016
Hilton Hampton Inn here in Kitchener is very comfortable casual place to stay. The luxury you should look for is in the rooms and not in the common areas. Rooms are good in size, clean, new and comfortable. The price is reasonable and the service is limited but enough.
from Thessalon, Canada
Submitted on 22-07-2016
Even without a hot tub, this Hampton solid not disappoint. Very clean, quiet, helpful courteous staff with free Wi-Fi and a continental breakfast second to none. Had a great two night stay. Pool is open from 06:00 to 00:00, bit closed for a couple of hours in the afternoon. Pool is very clean.
from Tecumseh, Canada
Submitted on 24-07-2016
This hotel had very pleasant front desk staff. It provides guests with hot breakfast each day, has a small but nice, well kept, salt water pool. The rooms were on the small side but were clean and comfortable. Beds were also comfortable. We would definitely recommend this hotel.
from Toronto, Canada
Submitted on 24-07-2016
This Hampton Hilton hotel was very welcoming. It is not brand new but had everything we needed for a great night's sleep. Staff at the front desk were friendly and knowledgeable about the area. Our room and the facilities were super clean and quiet. Coffee in the lobby was hot and fresh. I had a relaxing swim in the salt water/bromine pool. The complimentary hot breakfast with eggs, bacon and fresh fruit was just right. Free internet and parking. A great value.
from Barrie, Canada
Submitted on 27-07-2016
We were able to have early check in to the room and itwas spotless and spacious and my grandkids enjoyed the saltwater pool . The breakfast was delicious and we had the waffles and sausage and cheese omelet
Submitted on 01-08-2016
My husband and I always stay here, when we go to the Shakespeare Festival, love it! Clean, friendly and the beds are so comfortable! So, if you don't mind being 30 minutes from the Festival and you like to shop, stay here....
Submitted on 02-08-2016
Everything was beyond our expectations during our stay. The beds especially were Very Comfortable. The free Breakfast was very well laid out and well stocked. The breakfast attendants were also very helpfull. The front desk staff were the best.
from Tehkummah, Ontario
Submitted on 07-08-2016
Firstly, I have to say that previous stays at the Hampton are usually a pleasure....this is why we pick them. Upon entering our room I found black fingerprints on the bathroom lightswitch, someone else's hair on the floor and the carpet was filthy! I told the front desk. Then we found black mould in the air conditioning unit which was causing my family to have a horrible allergic reaction. When I told the front desk I was told we could pack up all of our belongings, leave them with them and the... Read more
Submitted on 08-08-2016
The Hotel was what I expected good value as usual but the breakfast buffet has gone down in value a little. The location was very good for the venue I attended easy access to the city center and the freeway to go home afterwords.
Submitted on 10-08-2016
I have stayed here before and have always found it to be an excellent hotel. Staff are friendly and helpful. Our room was clean and well appointed. Good water pressure. The included breakfast is a great extra with both hot and cold options as well as fresh fruit. I recommend this location if you are staying over in Kitchener.
from Savannah, Georgia
Submitted on 13-08-2016
We booked two rooms for one night. Graeme was extremely friendly at check-in and very helpful getting our member info corrected. The rooms were perfect and beds very comfortable. Our family enjoyed the tasty complimentary breakfast in a clean and modern dining space. The pool looked inviting but our time was short. The proximity to HWY. 401 is notable. We would definitely stay here again.
from Blythewood, South Carolina
Submitted on 30-08-2016
Nicely maintained, I did not notice any broken out tiles or carpet needing replacement. The front desk was as helpful as you could ask. The pool and workout area, everything worked and was maintained. Convenient location. I had rooms on the fifth and sixth floors, both had great views. If there was one thing they could improve, is on the weekend they close down for breakfast at 10:00. Other hotels keep it open an hour later. I mean seriously, how are you supposed to sleep in?
from Binghamton, United States
Submitted on 30-08-2016
This hotel offered a great stay and nice hospitality. But the pool was out of order the whole time of my stay. Since I picked the hotel partially based on the pool, it was very disappointing. A voucher or some forewarning would have been nice.
from Telluride, Colorado
Submitted on 31-08-2016
I requested a high corner room in advance. I was assigned a low middle room with noisy neighbors on both sides. The carpet is so worn out that the color is faded badly. There was a piece of chewing gum stuck to my wall over the night stand. My adjustable shower head did NOT adjust... it just sprayed about. The tea boiler was FILTHY inside, and so I ran a cup of bottled water through it. The result was black and brown dirt floating in my cup... as well as tiny pieces of other sediment. I brough... Read more
from London, Canada
Submitted on 01-09-2016
I stayed here with my family and we found it to be quite comfortable. Check-in was a bit frustrating but I'm not sure who's fault that was so I won't place blame on the hotel staff. Our room was clean and comfortable, and served its purpose. The hotel staff was friendly and attentive, which is always nice. My girls enjoyed the pool, but it was very cold! Complimentary breakfast in the morning was great. Not a huge selection, but what they had was good and the waffles were great! This hotel offe... Read more
from Royal Oak, Michigan
Submitted on 01-09-2016
I stayed at the Hampton Inn and Suites and had a very nice stay while there. The complimentary breakfasts were very good. The room was very nice and clean. It was a really enjoyable stay and would go there again.
from Hamilton, Canada
Submitted on 08-09-2016
In my travels I usually stay at the Hampton Inn , This hotel suited my needs (golf and Brunch at the Cambridge Mill) . A little noisy do to a tournament staying here and my really only complaint would be was a phone call from a staff member telling me on my answering machine that the pool was closed and because they were calling me ahead I would not be credit in any way but was welcome to change hotels . I checked my machine when I got home after work with less than 24 hours before booking. I t... Read more
from Halifax, Canada
Submitted on 09-09-2016
The staff at the hotel were great it was an adequate hotel did not miss the pool as it was out of service, we generally don't use them. The room was nice but the bed was somewhat uncomfortable. Overall good stay.
from Ottawa, Canada
Submitted on 15-09-2016
Excellent location for shopping, dinning and golf courses. Hotel was very clean, staff very pleasant and professional most helpful in recommending restaurants and shopping malls. Easy on and off from main 401 highway.
from Montreal, Quebec
Submitted on 18-09-2016
Well locared hotel. Very clean, free parking swimming pool. No restaurant however lots of nice restaurants around within walking distance. Shopping centre just cross the road. Hotel Staff are very nice and welling to help.
from Glasgow, United Kingdom
Submitted on 24-09-2016
A mixup occurred with our room booking due to what I found to be a confusing digital check-in system. I ended up releasing the accessible room I'd booked which was then snapped up by someone else in the 24 between then and arrival at hotel. Ultimately my mistake but the hotel staff we unhelpful, rude and obnoxious. Their attitude was basically it was my fault and they couldn't help. Resulted in a very stressful stay.
Submitted on 25-09-2016
Wonderful staff. Very helpful giving us ideas of things to do in the area. Sad that the pool was under maitnance but would stay again! Breakfast was amazing and lovely to have fruit to snack on at check out
from canada
Submitted on 27-09-2016
friendly staff, clean accommodations.... good value for the money, good parking....... no complaints. Easy to find, didn't have complimentary breakfast but heard other guests saying it was decent. Would stay again.
from Airdrie, Canada
Submitted on 29-09-2016
I stayed at rhis hotel for my cpusins wedding. It was very busy and seemed to be full. My husband and I were sharing a room with my parent's so, we had the King Suite. My parents had the bed and my husband and i the pull out couch. Pull out couches are nog supposed to be comfy but it was horrible. I conplained dailg to thw desk until finally they gave us a smaller, cheaper room 2 queens in which we could have a bed. The problem was not the uncomfortableness it was that they seemed to not want ... Read more
from Orlando, Florida
Submitted on 30-09-2016
Average hotel. There was nothing special about it. The best part was the location. There were some great restaurants in the area. I'd recommend this place is you don't really care about amenities and just looking for a room to stay in
from Chicago, Illinois
Submitted on 30-09-2016
We needed a hotel en route through Ontario. We like Hamptons so this was a natural choice. The hotel is a bit difficult to find. Google had us making U turns before we reached the hotel. Pay attention to where it is before driving there. The staff was pleasant, the room was fine (a bit worn compared to other Hamptons), the shower was adequate, the internet met our needs. Breakfast was typical Hampton....everyone could find something.
from Ottawa, Canada
Submitted on 03-10-2016
Guest check in staff was friendly and efficient. Accommodated a request for a quiet room on an upper floor in the back of the building. Heard not a peep! Slept like a baby! The bed was king size, clean white sheets and heavenly duvet. Fluffy down pillows. Bed linen smelled straight out of the dryer! Suite was large and immaculate. Had a bar fridge and microwave. Location was close to 401. Hot yummy breakfast served on main floor. Enjoyed Hampton Inn's signature waffles! Plenty of... Read more
from Ottawa
Submitted on 04-10-2016
For us this is a very convenient stop-over on our trip to Michigan, easy access from the 401 and quick return to the Hiway. We like the free parking and friendly staff who always are ready to steer us to a good eatery in the area.
from Toronto, Canada
Submitted on 10-10-2016
I am again pleased with the level of service and availability of free Coffee, tea and Fruit in the lobby and high quality free breakfast. Parking was free as well. We were walking distance to 3 fast food restaurants 2 very good quality restaurants and a cinema multiplex.
from Uxbridge, Canada
Submitted on 12-10-2016
Unfortunately, we booked through a third party and the fact that the pool was closed was never mentioned. One reason we chose this hotel was for our kids to swim during our stay. Unfortunately that did not happen as we were informed of the closed pool at check in. Other than that our stay was satisfactory, but we were still disappointed.
from Cape Cod, Massachusetts
Submitted on 14-10-2016
Every year I travel to Canada for Canadian Thanksgiving and stay at this hotel... it's excellent. The staff is friendly and helpful. The rooms are clean and the beds comfortable, complimentary was very good
from Vancouver, Canada
Submitted on 17-10-2016
Great staff. Thank you Mark (General Manager) who booked our group on the 5th floor (we all had the suites) - Very informative and professional, and Cathy, who ensured we had everything we needed. Easy access to 401, and to restaurants- walking distant. The rooms were clean, bed comfortable, and complimentary breakfast in the morning. Coffee/Tea available 24/7 near the front desk. Indoor pool (presently closed for repairs), fitness centre, Free parking and WiFi. We joined their rewards program.... Read more
from Mississauga, Canada
Submitted on 17-10-2016
Stayed overnight for Oktoberfest and the room is just what you need - comfortable bed, great bathroom and nice breakfast. Also very close to the 401 highway for easy access. Would stay here again for future Oktoberfest visits.
from Sarnia, Canada
Submitted on 18-10-2016
Nice hotel with friendly staff. Clean rooms with comfy beds and pillows. Close to some good restaurants. Easy access to Hwy 401. Only rated 4 stars because pool was closed for repairs otherwise we had no issues with this hotel. We would definitely stay there again
from Truro, Canada
Submitted on 18-10-2016
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from Saul Ste Marie, Canada
Submitted on 20-10-2016
This hotel is a gem! Clean, comfortable rooms, hot and delicious breakfasts, and friendly, efficient staff. What more could you need? Close to shopping and Universities, and just a quick highway ride from St Jacobs, Stratford, and other great visitors centers. This is our sixth stay and we will definitely be back!
from Aylesbury, United Kingdom
Submitted on 24-10-2016
Stayed for a couple of nights while visiting our son who is at university of Waterloo. We are from England so when he said that the two towns are joined, the hotel location seemed ok. It looked like all the hotels were very busy so we decided to book. So it isn't in Kitchener nor in Waterloo. But is a really easy to get to location. We had a great time. The hotel was great, breakfast good despite the hotel being full of kids on a hockey tournament. What made it good for us was the excellent ... Read more
from Toronto, Canada
Submitted on 28-10-2016
Please don't deal with Dave and interterm manager Mark. Not very accommodating nor helpfully while belittling many other hotels who would love to have your business. Complacency not great for customer satisfaction.
from Ottawa, Canada
Submitted on 31-10-2016
Staff was friendly and accommodating. Eager to please. Room was clean and beds were both clean and very comfy. Breakfast buffet was a good assortment of hot and cold fare. Also, restaurants and a pub with great menu nearby! I would not hesitate to return to this location in the future.
from London, Canada
Submitted on 02-11-2016
At last a proper business hotel in KW! Modern, clean with a good on premise restaurant. I have no hesitation in recommending this hotel to anyone who is looking for a place to stay when travelling to KW.
from Val Gagne
Submitted on 05-11-2016
Quick weekend trip. Hotel staff were very helpful and friendly. Service was great. Complimentary breakfast was good. Room was clean, just needs an upgrading. Location was good, as there was several good stores and restaurants all around the hotel. The only downfall was that we had to drive across Kitchener / Waterloo to get to the farmers market.
from Minoa, United States
Submitted on 08-11-2016
I have nothing but good things to Say about this Stay. I was able to get right in and check in very promptly with no waiting. I was in my room within 5 minutes of walking through the entrance. Clean room, friendly service, good food, and comfortable bed. The staff was very helpful when I needed something. Complimentary breakfast had a vast variety of foods to eat. The Waffles are a must. Everything a traveler needs.
from Toronto, Canada
Submitted on 11-11-2016
We stayed there one night with my family. The hotel is really good and the breakfast was good too. The only thing that we didn't like was a mattress on the bed. It was so soft that every time you or your spouse turn during the night it would tremble. We had a feeling we slept in the tent on the inflatable water-filled mattress.
Submitted on 11-11-2016
It is clean and nice. The pool is currently under construction which was too bad for the boys but we were informed of this prior to arrival all good Beds are comfortable and rooms are clean. Need to get some electric chargers ... time to get with the century guys. Had to drive to another hotel to charge our car ... that is too bad. We are usually Hilton people ( well we were. .. ) are are starting to come back but they are a bIt behind. As far as I know no hiltons have charging stations yet.... Read more
from Kitchener, Canada
Submitted on 13-11-2016
The staff were friendly. They understood it was a hockey team and the needs of the kids. There was a lot of choices at breakfast. The beds were extremely comfortable!! The location to the rinks was nice and easy to get to.
from Port Huron, Michigan
Submitted on 14-11-2016
Not the most comfortable beds, but overall it was about as expected. Was a busy weekend, so breakfast was a little slim but maybe selection would have been better earlier. No problems though, would stay again.
from Toronto, Canada
Submitted on 16-11-2016
This hotel never disappoints, good breakfast , nice staff and a very good location. It is close to shops and restaurants. Very close to the highway for easy access in and out of town. I always stay here when I am in town for business!!
from Niagara Falls, Canada
Submitted on 18-11-2016
Excellent stay starting with the caring ladies at the front desk, the large accessible room with roll- in shower & sturdy bench, beautiful and comfy beds with crisp white linens and plenty of pillows, kidney shape desk at wheelchair height, high toilet and vanity . The included breakfast was delicious and the selection met all our needs: from the sausage, eggs, juices, cereals, scones, muffins, fruit, make your own waffles and more. We like having breakfast at the hotel because it's one les... Read more
Submitted on 22-11-2016
We originally booked this hotel to treat our 6 year old to a night away and take her swimming. We chose this hotel for that reason and because we have never been in this hotel. When I checked in, I noticed a sign saying that the pool is under renovation. I asked if that applied to the hot tub too? Yep! I never use a credit card for hotels, I have a debit visa for this. They do not accept these there. I had to run to the bank to take out $200 cash for deposit. I have never ever had to do this be... Read more
Submitted on 24-11-2016
To be my first time in a hotel in the KW region it was a good experience, very friendly in the front desk and good quality of the room, only issue i have was with the internet connection, it can be improved.
from Forest, Ontario
Submitted on 26-11-2016
We stayed here to visit our son who is attending Conestoga College. We missed the fresh cookies we usually enjoy when checking into a Hampton Inn, but otherwise the room was clean and comfortable and breakfast was Hampton's usual variety and quality. The rate was very reasonable, probably in part because the pool closed for service, but everything else was very good.
from Gold Coast, Australia
Submitted on 27-11-2016
The room was lovely, clean and exactly what we needed - but it was the staff that really stood out to us! Check in was easy and very friendly, and our favourite was the woman working the breakfast! She was so kind and you could just feel that she cared for the guests and the work she was doing. She made our 6am start enjoyable. Hotels need more staff like her, left the hotel with a smile :).
from Toronto, Canada
Submitted on 29-11-2016
Room was very comfortable, the staff made sure there were signs up to ensure noise levels were kept down and such (there were a lot of youngsters around for a sports event). Great breakfast options. Very happy with the stay.
Submitted on 29-11-2016
Worst Hotel Experience I have ever had with my family. Customer Service is not even a consideration on how the management of this hotel conducts their affairs. Pool out of service and no rate break, one hour later check-out refused with no reason given, billed for two nights when only stayed one and when inquired why told was "normal hotel practice" and would not reverse charge. Still waiting 5 days later! This hotel just doesn't get it!
from Kitchener, Canada
Submitted on 01-12-2016
Friday and Saturday nights the hotel was occupied by hockey tournament families. The children played hockey outside the elevator and the parents partied in their rooms. Sunday night was quiet and I would think other week nights from Monday to Thursday would be OK.
from London, Canada
Submitted on 03-12-2016
I am a Hilton Honours Gold member and always try to stay at Hilton properties. We have stayed at this hotel in the past so decided to try it again. We had used the online check in but when we arrived there was a line of 4 people waiting to check in. For some reason the other people had very long check in and we had to wait at least 10 minutes to check in. There was also no available coffee when there is supposed to be coffee 24 hours a day. The lobby has been nicely updated but there was a si... Read more
from Toronto, Canada
Submitted on 03-12-2016
It was a last minute decision for me to either stay in KW area or drive back after a long night at one of my clients. The Good - walking distance to a decent bar, standard breakfast fare - if you like those things. The Bad - cleanliness came into question when I found the previous guests garbage still in the bathroom + a towel was shoved into the exhaust vent of the bathroom. The Ugly - me waking up after a night of whooping it up with the clients. Had their breakie + a gallon of coffee - off to... Read more