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Hilton Vancouver Metrotown

Vancouver, BC, Canada (YVR)

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Based on 1256 reviews
Whether your next trip to Vancouver is for business, vacation, or an event, make the Hilton Vancouver, British Columbia hotel your next destination. A
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Hilton Vancouver Metrotown
6083 McKay Avenue, Burnaby, BC Canada V5H 2W7

For outdoor enthusiasts, neighbouring Central Park features an urban oasis complete with duck ponds, a colourful children's playground and a myriad of biking, hiking and walking trails to suit all ages and fitness levels.An Excellent Alternative to Vancouver HotelsWith our ideal hotel location near Vancouver, plus great shopping and exciting visitor experiences nearby, our Metro Vancouver hotel offers much to see, discover and explore. Whether you're planning an intimate getaway or a grand holiday, the place to stay is the Hilton Vancouver, Canada hotel. We're perfect for your next cruise stopover, shopping spree or family vacation!About our Vancouver hotel's Location* Across from Metropolis at Metrotown, BC's largest shopping centre - over 470 stores including The Bay, Zellers and Sears.* Metrotown Skytrain (LRT) Station two blocks from the hotel offering an 18 minute scenic ride to downtown Vancouver and Vancouver Convention & Exhibition Centre (VCEC).* Minutes to Central Park, Deer Lake Park, Shadbolt Centre for the Arts, Burnaby Art Gallery, Century Gardens and Burnaby Lake.* A 25-minute drive to Vancouver Convention & Exhibition Centre (VCEC) and Downtown Vancouver and which is home to the Vancouver Canucks NHL team, Stanley Park and Science World. Explore North Vancouver and visit popular sites such as Grouse Mountain and Capilano Suspension Bridge. Dig deep into Vancouver and stop by Vancouver Museum of Anthropology and Vancouver Museum. Take a stroll in the premier shopping district, Robson Street, filled with fashion stores and fine dining or stroll over to Yaletown for unique boutique shops and dining services. Granville Island is an urban oasis with a public market, restaurants, art shops, theatres and galleries. The Hotel is 30 minutes from Vancouver International Airport (YVR).Meetings, Weddings and Events at the Hilton Metrotown hotel in Burnaby, BCCentrally located in the Greater Vancouver area, our hotel in Burnaby is near many commercial and corporate businesses, such as Electronic Arts (EA), Telus, IBM, eBay, HSBC, Future Shop and Best Buy. Find out more about our services available for meetings, conventions and events.Excellent Vancouver Hotel Services and Amenities* A combination of 283 hotel rooms and all the amenities you would expect from a luxury full service hotel.* 16,000 square feet of meeting space, we offer one of the largest ballrooms in the city of Burnaby and many rooms feature natural light.* Six meeting/ banquet rooms for groups of 10 to 800, including the Crystal Ballroom with 6,300 square feet of space. An idyllic location for a conference, or memorable Vancouver weddings.* On-site audio/visual services* Valet parking and self parking* Reflect social dining + lounge; tastefully blending the flavours and spices of the West Coast, with those of Europe and Asia* 24 hour fitness centre, outdoor pool, kid's pool and Jacuzzi®* Complimentary 24-hour business centre* Outdoor patio's and terraces for gatherings* Professional sales and catering team.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1256 reviews
from Atlanta, Georgia
Submitted on 20-05-2016
After reading the review about foul Smells and viral outbreak, I was very hesitant to stay here. But I'm very glad we did. The hotel was clean, efficient and friendly. We were on the executive floor and had access to the opal lounge - free soft drinks and snacks, breakfast and appetizers - which we used for a light dinner. The attendant was excellent and the food was good. Our room had a lovely view and we were in walking distance of a large mall - a fun spot for after dinner walking. A great pl... Read more
from Freeland, WA
Submitted on 23-05-2016
A lovely hotel. Clean and people were nice. The location was away from downtown BC, but offered many nice restaurants and the giant mall. A bit urban for us, but it has great access to the Sky Train that we used twice during our stay.
from Doylestown, Pennsylvania
Submitted on 24-05-2016
I stayed at this hotel for 7 days.I am a Hilton Hotel fan and this one was very good. The staff were excellent.Responsive and friendly.The breakfast is outstanding.The bar was very good.I would stay here again. Metrotown is an attractive area, but a little far from downtown,Vancouver
from SE Asia
Submitted on 24-05-2016
We stayed here for 4 nights. Our deluxe room was spacious and comfortable. Our continental breakfast was of good quality with a buffet of fresh cut fruits and quality Danishes and croissants. The hotel is about a 7 minute walk to Metrotown station on the Skytrain. It takes only about 15 minutes on the train to get to Canada Place downtown. It is connected to the Crystal Mall which has an Asian food court.
from Calgary, Canada
Submitted on 25-05-2016
Need to update in room and business centre internet as the internet was as bad as the days of dial up. Room was roomy & clean and staff service was good except the internet part. Self serve parking was very confusing, and it takes two different elevators to go from your car to your room. Location is close to the train which makes it easy to get downtown and back. I would rate the Hotel as 3.5 stars
from British Columbia, Canada
Submitted on 01-06-2016
The Hilton name is everything. I get it. Price is based on brand. I understand this concept, completely. I also know that when a brand charges me according to their name, I expect them to deliver. This Hilton did not. I'll get right to it. The good. Location. I was here for a concert at Deer Lake Park, so this was a great spot for me to base myself. I love the proximity to the mall, I mean THE MALL! Metropolis is just... I can't even. The hotel was easy to access from the highway, which I know... Read more
from Honolulu, United States
Submitted on 01-06-2016
Check in staff was very genuine and sincere. Location is a twenty minute Sky Train ride from Vancouver. The hotel itself is above a chinese plaza where they have a food court, small shops, and grocery market/stands. It was extremely quiet in the rooms. Across the street is one of the largest indoor malls ever with all shops imaginable (BEHIND the holiday inn/best buy). On the other side of the hotel has a few bars. Be careful of parking in the structure, the sharp turns make it a challenge to n... Read more
Submitted on 02-06-2016
Stayed 1 night for a business meeting. The room and meeting room were adequate and well maintained. However, give the cost, I would expect more. The staff were fantastic and extremely friendly. However, the reason for my rating is strictly attributed to the cost and the constant mickle and diming at this hotel.
from Saint Clair, Michigan, Usa
Submitted on 02-06-2016
Arrives about 12.30 .Were met by very friendly staff at the desk.Felt very welcome.Orderd some drinks to the room.They were delivered five minutes later..Very nice young man,wanted to give him a tip.But he wouldn't take it.It is very close to the shopping mall.So we went for a walk and looked round.When we got back ,we decided to eat in the Resturant in the Hotel.Small not too big.I Orderd Spaghetti bolognaise.It was excellent.My husband had Risotto.It was also excellent.Service was good.Would d... Read more
from Honolulu, Hawaii
Submitted on 03-06-2016
The staff were very friendly and customer service oriented upon arrival. I used the Hilton check-in app to request additional towels and it arrived within 5 minutes of us entering our room. The room was clean and the bathroom tub and drain was great. We stayed in the suite with a king size bed and a pull out Queen sofa in the living room. Location wise, the hotel is directly connected to an Asian Crystal Mall (mainly cash only) and two blocks away from the Super Canadian Store (grocery) & Metr... Read more
from Nelson
Submitted on 12-06-2016
Cleanest hotel, excellent service and great amenities. Across the street from BC's largest shopping and entertainment centre. Easy skytrain travel from airport and to downtown Vancouver. Parking underground.
from San Francisco, Brazil
Submitted on 14-06-2016
Stay at this hotel if you're rich, if you like staying a generic hotels and need to be around rich people. If you want to experience Vancouver, stay inn or near Chinatown, where you're 3 minutes away from a BUNCH of things to see and fun things to do, from everything.
from Houston, Texas
Submitted on 15-06-2016
When I travel there is a certain level of customer service I expect, especially when I hear Hilton and that was not provided on this visit. From the point of check-in there seemed to be nothing but confusion. First I was told I didn't have a reservation, then I was told that my name was on the reservation but I could not check-in without the authorized card. I ended up having to place one night on my card until the person that actually made the reservation arrived later that evening. The room w... Read more
from Lexington, Ky.
Submitted on 17-06-2016
This hotel is very close to the Sky Train, so easy to get around. The hotel itself offered a clean comfortable room, friendly attentive service and as we used points, a great value. I really did not understand why they invested in an outdoor swimming pool as the weather there is cool to cold and wet a lot of the time. We did not use the pool. There is a large mall within easy walking distance and several restaurants plus of course the large food court at the mall. The wifi was very good.
from Glenview, United States
Submitted on 21-06-2016
Stayed there for 3 nights. Rooms are roomy and comfortable. Had a pretty good view from the room (mountain view). Lobby is plain looking and staff are ok but not too engaging. Parking is underground and connect to the hotel, $12 a day and can be in-and-out all day. Will stay there again if the price is competitive (we paid $200 a night).
Submitted on 25-06-2016
I stayed at this hotel before and after a scheduled cruise to Alaska. Hotel is very clean, staff are friendly and helpful, and overall in good shape. It's convenient to shopping at a large shopping mall across the street. The one knock against the hotel is the lack of convenience to the ports/downtown Vancouver. No shuttle service to the ports or airport. I had mapped the distance of the hotel from downtown and it was not that far, but traffic makes it about a 30+ minute drive. There is a ... Read more
from MONTREAL, Canada
Submitted on 28-06-2016
My reservation was cancelled when i arrived there. I had a confirmation number but someone accidentally rented my room. They put me in another room but that cause me some problem and i had to switch room next day. Fortunately, i didn't had to pay for the first night. Staff was great.
from Williams Lake, Canada
Submitted on 30-06-2016
Don't expect too much and you'll be happy. Clean and a reasonable value compared to some of the alternatives. Central location makes it easy to get downtown by public transportation and good shopping is located right accross the street. Dining choices are somewhat limited but you can find a meal. I enjoy the outdoor hot tub, pool is a little small but at least kids can get wet.
from san diego, Cambodia
Submitted on 29-06-2016
Donald TrumpÔ??s supporters are passionate to the point where it seems like he could say anything and theyÔ??d stick with him. To test this we went out on the street and asked people who said theyÔ??re on Team Trump "What would Donald Trump have to do to lose your vote?" This is what they said.
from Denver, Colorado
Submitted on 01-07-2016
We booked a King room, but got an upgrade to the executive suite Floor (17) as part of a group booking. The room included a very good brakfast in the lounge on the 18th floor, and a wonderful happy hour that included non-alcoholic drinks, sliders, veggie tray, and substantial paninis. Great food and friendly staff. Parking was $12 a day, but parking in this area is at a premium, so well worth it. Highly recommended hotel near the skytrain and easy access roads.
from Fort Lauderdale, Florida
Submitted on 03-07-2016
We Stayed 3 days, including over Canada Day, so hotel was busy. The hotel is small but efficient and rooms themselves are large enough. Very clean, great location, exceptional service. Staff friendly and helpful. Bed was comfy. Location is close to shopping and eating and transportation. Couldn't have been happier!
Submitted on 03-07-2016
Firstly I want to be really clear - the hotel itself was fine! The room was big and clean, reception was really lovely. The breakfast was also stand out! Just be careful if you are looking for a great location - it was a bit of a walk to the train (especially with bags) and personally I found it to be a bit out of the way. There were some good places to eat - all within a 15/20 minute walk but not a lot of alternatives directly beside the hotel. Depends what you are looking for really!
from Charlotte, United States
Submitted on 04-07-2016
We stayed here as a transition to a cruise trip. The location was extremely convenient to transportation options, food and shopping for those last minute items. The hotel was fresh and clean. Loved our stay.
from Dallas, Texas
Submitted on 09-07-2016
I stay at this hotel whenever I am in the city as the location is near family and the convenience of Metrotown shops and movies and the Sky Train. It is a full service Hilton property. The staff is what makes this hotel very special to me. The consistently go out of their way to provide superb customer service. It is spotless and very well maintained. I look forward to my next visit.
from Henderson, Nevada
Submitted on 09-07-2016
We very much enjoyed our stay here. We made use of the 18th floor lounge and although it is small, the food was very good and the staff were outstanding. Ditto the staff at the front desk, who were responsive, friendly, and knowledgeable. The hotel is convenient for transit to downtown, and local drugstores and shops are handy. Two small drawbacks made this a 4 and not 5 star review: the bathroom in our suite was cramped (yet the bedroom on the other side of the wall had large extra empty space)... Read more
from Orange County, CA
Submitted on 09-07-2016
Stayed here July 1-9 2016; had a "suite" 930 for eight nights, and two other family members had a room 1608 for one night. Good: 1. As Gold HHonors members, my wife and I did NOT get the access to executive (Opal) lounge for free, but it was well worth $10 CAD for this extra expense each day. Breakfast is exactly the same every single day, but it is more than continental offering, since it has scrambled eggs, sausage and bacon. 2. Reflect Restaurant's continental breakfast, which is included ... Read more
from New York City, New York
Submitted on 09-07-2016
I'm unfamiliar with Vancouver, and thought this location was a little too far from the city's attractions to warrant such a high price. But it was close to mass transit, so we were able to get downtown with a little advance planning. We stayed on the executive level and had access to the lounge, which was really nice. The evening "cocktail hours" and breakfasts were wonderful. The one complaint we had was addressed during our stay. The previous guest(s) had clearly been smoking, and the room... Read more
from Oakland, California
Submitted on 10-07-2016
Stayed in this hotel because all downtown hotels were full. It has access to nearby skytrain and to a 400 store shopping mall. The skytrain will take you to downtown in 20 min for less than 3$. The hotel was average- no big complains. Staff was friendly.
Submitted on 10-07-2016
We stayed at this location over the weekend of July 10th. It is absolutely beautiful! There's valet parking for $14 if you want or you can park your own car underground. Our room was huge and the bed and pillows were superb. Now we didn't have breakfast included in our rate but we decided it looked worth paying the 39$ per person for reflections buffet. And it really was the food was out of this world they had things like crab legs, smoked salmon, mussels, among the regular breakfast items as w... Read more
from San Jose, California
Submitted on 10-07-2016
Nice and clean hotel with a great staff. Easy walk to the Sky Train station for getting into the city. A bit difficult for driving to and from downtown as Kingsway is not an ideal road for quick travel, but the hotel itself worked out.
from Philadelphia, Pennsylvania
Submitted on 12-07-2016
Metrotown Hilton is about 30 minutes from down town Vancouver, it is connected to a chinese Crystal Mall where you could find all sort of chinese foods, the mall hour is from 11am-7pm but most of the food vendor & food market open at 9am. Very good value.
from Draper, Utah
Submitted on 14-07-2016
The hotel itself is very good. Rooms are terrific, bar and restaurant are fine and the staff is Hilton quality. The only knock I had and its as much my fault as the hotel's is I had no idea it is so far out of town and not at all in Vancouver as the name would lead you to believe. So, if you are looking to be somewhere in the center of Vancouver look elsewhere but if that is not an issue than this is an excellent place to stay.
from Bellingham, Washington
Submitted on 14-07-2016
For a high priced hotel I was disappointed. Interactions with many of the hotel staff were off-putting. Many need to be trained or re-trained in customer relations: the room service waiter who asked me to do him a favor, the glacial front desk clerk, the mediocre food, the constant emails exhorting me to spend more and more money. Generally the staff was timely except when i tried to do quick check-out over the phone and gave up after several minutes when no on came on the line. I did like... Read more
from Gold Coast, Australia
Submitted on 16-07-2016
The rooms and bathrooms were very clean. The service was very good in general. I used the pool, which was very nice. staff was very professional and friendly. We got a free parking. the room was very spacious.
from Kamloops, Canada
Submitted on 16-07-2016
I had a camera and other items taken from my room....nothing was done about it except their saying sorry for the inconvenience! I will never stay there again and recommend no one to use this 'Hotel' Very upset!!
Submitted on 16-07-2016
Prices were very high, for a "days inn motel" experience. Quite basic, somewhere to sleep essentially. The pool is a "lap pool"; enough for two people and the hot tub that was "warm" probably fit around 3 people. Not even a complimentary breakfast, $21.00 for the buffet, how tragic. However very good location, close to mall, skytrain, and food. Would not come back.
from Magnolia, Texas
Submitted on 19-07-2016
This is an nice hotel with suites that are really suites. Some hotels misuse that word... The room was clean and spacious with everything you need... The location is continent to the Sky-Train which can take you into down town. Parking is located underground beneath the hotel with direct access to the lobby. There are malls located nearby, and a wide selection of ethnic restaurants nearby. The area is safe to walk around, although we were never out to late in the evening...
from Victoria, Canada
Submitted on 19-07-2016
We enjoyed our check in and out experience as well as our accommodation. We always feel valued as a Hilton Honors member. Our room was spacious,modern and clean. We had a little view as well. We would definitely select a Hilton again.
from Greater London, United Kingdom
Submitted on 19-07-2016
Very good no problems. My room was kept very clean . No problems during check in or check out. I would not hesitate in recommending the hotel to my friends & family. Location very close to metro & bus station. Also huge mall very close by which was very handy for shopping and resturants.
from Portland, Oregon
Submitted on 20-07-2016
This was our fourth time visiting this hotel and it was a completely different experience from our previous stays. Our first impression several years ago, was that this Hilton stood apart from the norm in terms of friendliness, customer service and professionalism. Sadly, this past weekend was a disappointment. We were not greeted by the sharply dressed bellman that we expected - none on duty. The front desk agent was businesslike but very cold. We were not given an upgrade for being Hilton Gol... Read more
from St. Catharines, Canada
Submitted on 20-07-2016
Great hotel, close to Major shopping Mall Sky Train and Bus service. It is also close to different Restaurants. All these destinations are well within walking distance. There is also a great Market beside the Hotel selling beautiful fresh produce.
from London, United Kingdom
Submitted on 21-07-2016
The hotel itself is excellent and staff service was also very good. It is however a 25m Skytrain ride to downtown Vancouver. The Skytrain is a 5m walkaway and linked to a very large shopping mall and retail park which is def. a plus. It's in a residential area and so quiet and safe. Stephanie at checkin was excellent. She could not enough for me. My room was even ready before 3pm. The rooms aren't the most modern but everything worked well and a good size. The wifi worked well with some very go... Read more
from Los Angeles, California
Submitted on 23-07-2016
Awesome hotel, location to eateries plentiful and nearby amenities to attractions very convenient. Staff at this hotel is excellent and breakfast is great! You will NOT be disappointed and enjoy this fine hotel.
from Grande Prairie
Submitted on 25-07-2016
Our room was quiet, clean and comfortable. The location was convenient for us being halfway between downtown Vancouver and Simon Fraser University campus in Burnaby. There were a number of good restaurants within walking distance and the Sky Train was close by. The staff was helpful during check in and we were met at the door by Valet parking who was more than willing to park our vehicle or explained that we were welcome to do it ourself if we preferred. My only complaint about our stay was ... Read more
from Calgary, Canada
Submitted on 25-07-2016
If you stay at this hotel you can walk to one of the largest malls in Canada! The Metrotown Mall will take more than 2 hours to see everything. You can also take the wonderful Sky Train from there on a day pass to get to almost anywhere in Vancouver but the best place for us was Watertown! There you will find a very large steam clock that goes off every 15 minutes BUT the best time is on the hour!
from Fauquier, Canada
Submitted on 26-07-2016
Don't let the location scare you. If you ride the sky train its only twenty minutes away from downtown and it's a lovely way to see the city without fighting traffic. The sky train drops you off at metro town which is great if you haven't finished shopping. It's a two minute walk to the hotel. If you are driving it's the perfect location to drive in and out to the hwy. Rooms were mordern and super clean . Unfortunately we had to cut our vacation short . Both my husband and Igot a killer co... Read more
from County Londonderry, United Kingdom
Submitted on 27-07-2016
Okay, so this hotel is a bit hard to find and from the outside isn't much to look at. Located in the business district of Vancouver it is very handy to the SKYLINE, and incredibly cheap and convenient way to get around Vancouver, you don't need a taxi within the zones, a bit like London - just buy a day pass. The rooms are fairly large and the bed was big and very comfy. We had a fridge and good size bathroom in the room as well as a good size TV (but a bedroom is for one of two things, one... Read more
from Lake Louise, Canada
Submitted on 28-07-2016
$343.00 for a room for one night....ok summer time & busy early get a better deal. Hotel door often crashed into bathroom door...not a good design. Rooms were clean but very average. Breakfast was $21 ...went to Tim Hortons! Pool was small. long line up at checking desk morning & evening ...employ more staff?
from Edmonton, Canada
Submitted on 28-07-2016
We picked a pricey time of year to come visit friends in Vancouver area. Decided to stay here because of the location and to try to upgrade to a nicer hotel since we were only there one night. Good location for sky train and metro town mall! Easy walk ways to take cheaper transportation. Parking overnight at the hotel was decent price. But the parkade is a gong show. Shared with the mall. No respect from other drivers (I know I know it's Vancouver) but seriously took us 10 minutes to get to P2 b... Read more
from Dartmouth, Canada
Submitted on 28-07-2016
This location is so easy to get downtown. I don't know why you would pay the extra to stay downtown. We had an Executive room which gave us access to the private lounge. The lady working is very good. Free snacks (deep fried and not very good at all). There is a honor bar with reasonable prices. There is a mall attached to the hotel on the second floor that no one told us about. We just happened to find it. VERY COOL. It is like being in Japan or another Asian country. A huge food court with aut... Read more
from Woking, United Kingdom
Submitted on 29-07-2016
We arrived jet lagged from the UK and stayed two nights in the Hilton Metrotown. Spent the day in the nearby Mall as prices are a lot cheaper than the UK and my teenage daughter needed her shopping fix of the holiday. Good base for our first two nights but this hotel isn't in the tourist area so do not stay here if that is what you are after. It is close to the Skytrain though so does provide easy access to other parts of the city. I selected this hotel because it has an exec lounge which we... Read more
from Houston, Texas
Submitted on 29-07-2016
Connected to a Chinese mall. This area is new China town. Very good food in food court. Across the street is large mall with major stores and movie theater. Breakfast buffet was fantastic at the hotel, really fresh fruit.
from Chicago, Illinois
Submitted on 02-08-2016
I had a good stay at the Hilton Metrotown. Note that it's not in the hot area by the water, more of an urban location (but still safe). If you're Chinese or just love the food then this may be a great place for you as there's a really nice Chinese mall right outside the side door. There's a good grocery store across the street as well as a large mall. The hotel itself is pretty quiet, nicely appointed and the staff is friendly.
from Seattle, Washington
Submitted on 02-08-2016
We stayed for 3 nights and had an interesting stay ... Pros: - Great location for exploring the area. Walkable to public transport to get downtown, and also easy directions in order to get to some of the other neighborhoods and tourist sites. Two grocery stores within a two block radius. Cons: - it was hard to avoid the smells/exhaust of the attached Asian food court. Even at the pool ... - the hot tub is the smallest I've ever seen - it can really only fit 3-4, and that's if you know each oth... Read more
from Toronto, Canada
Submitted on 05-08-2016
Excellent choice Hotel in midtown area of Vancouver with easy access to all shopping avenue. Hotel have underground parking and valet service for guest . Easy access to Hwy to travel to all tourist destination.
from N. Attleboro, United States
Submitted on 06-08-2016
The location of this hotel is excellent. Access to the SkyTrain to get downtown makes this property an alternative to staying in the city. Hotel has a fair rate for overnight parking. Guest rooms meet meet Hilton standards. Pool is only a lap pool but you have got to remember that we are in Canada. Nice to be close to shopping at the Mall next door. Hotel does have a a good happy hour if one chooses or can take advantage of it.
from Mount Vernon, Washington
Submitted on 07-08-2016
We wanted to get away for a family vacation and we decided to go to Vancouver BC. We stayed on the 17th floor. I agree with the recommendations of others of staying on the executive floor is where it is at. Great view and free breakfast. You have Price mart to get all your groceries a block away and the metro town mall where you can shop to your hearts content with three different levels. The metro town hotel was great and the customer service was excellent especially a staff member named L... Read more
Submitted on 07-08-2016
excellent family stay. subway near hotel is great bonus- 25 min to downtown. We took CAA package and enjoyed very good breakfast included to the price. We recommend to use e-check in, we had option to choose our room and floor using hotel's room map. highly recommenced for any occasion.
from Toronto, Ontario
Submitted on 08-08-2016
This trip is really niceŃ??like helping me call the taxi and in room dinner is so great. Also the early check in help me solve a lot of questions. Anyways. Thanks for hilton service for me. And i guess this my best choice for my trip!
from Hong Kong, China
Submitted on 10-08-2016
I stayed for a few nights at the Hilton Vancouver Metrotown. Don't be misled by its name. This hotel is near Metrotown but NOT attached to it; it is attached to the Crystal Mall. The lobby wifi is free, but you have to pay for wifi if you are in the rooms. Service in this hotel was generally good, with a few slightly impolite staff. Rooms were cleaned well. The rooms were quite old and the toilet's door latch was loose. The toilet also got clogged really easily. Beds were comfy. The swim... Read more
from Guelph, Canada
Submitted on 10-08-2016
Very nice hotel - we really liked it. Close enough to drive to Vancouver and other areas but also had a huge Metroland Mall within walking distance. Hotel itself was excellent and staff were fantastic.
from Artesia, California
Submitted on 11-08-2016
The hotel is actually in the city of Burnaby which is east of Vancouver. The area itself is nice enough and all the buildings seem modern. It's close to a couple of parks including Central Park. Metrotown Mall and the train station is about a 5 to 7 min. walk. There are some restaurants in the area that are walking distance. The hotel is right next to Crystal Mall and there's an Asian food court that's connected to the lobby via the 2nd floor. The train ride to downtown Vancouver is about 2... Read more
from westfield, nj
Submitted on 12-08-2016
In terms of value, this hotel is alright in terms of price I suppose. As others have mentioned, the hotel is in Metrotown, and is attached to the Crystal mall, which is a very very Chinese shopping center. The second floor of the mall has direct access to the food court of the mall, which if you want to have a variety of Chinese/Asian food, is great. We like it. It was like being in Asia, but where everyone speaks English. Greater Vancouver can be accessed via the metro which is a short wal... Read more
Submitted on 13-08-2016
Our first time visiting/vacation in Vancouver and we stayed at this wonderful hotel from July 23-July 31, 2016. In which we spent 2 days in the middle of the week in Seattle,Washington. We are very happy with the extra services, that were provided by the wonderful hotel staffs. The front dest clerks are excellent and professional. I remembered one whose name is Justina, she displays high professional standards and competence. One of the Manager, whose name is Kim was very helpful to our concer... Read more
from Sydney, Australia
Submitted on 18-08-2016
We stayed at the Metrotown Hilton at the end of our trip for 6 nights. A great base for us and close to the major routes out of the city no matter which way you were going. We originally had wanted to stay in the city but would not hesitate to stay again.The staff were wonderful. The bed and room were spacious with large tv. Bathroom and shower/tub was large the only thing I would recommend to them is they might want to update to the larger shower heads or rainbow showers to make it feel more lu... Read more
Submitted on 04-09-2016
We booked a room for 2 nights. One of those nights was not available. The staff upgraded us for free. Top floor beautiful view even tho there was lots of construction. Super friendly staff. The pool and hot tub need some major upgrading. Love how close metro shopping was. Great stay!
from Poipu, Hawaii
Submitted on 05-09-2016
A little out of he way, but great Skytrain access to downtown. A little pricey for the area, but clean and well appointed. Staff is very helpful and the rooms are beautiful and very comfortable. One of our favorite places to stay.
from London, United Kingdom
Submitted on 05-09-2016
Being a Hilton Honors member, I have a good idea of the quality this chain offer. I stayed for 6 nights. Pros Check in staff were polite. Central Hotel, near to many shops and restaurants and skytrain. Rooms, normal quality for Hilton, beds comfortable and rooms clean. Cons Reading Tripadvisor reviews, some guests pay for parking others don't. We had to pay $12 a night. Wifi chargeable, although on this ocassion I did complain and it was then offered complementary as we are Hilton Honors mem... Read more
from T
Submitted on 05-09-2016
Front desk personnel were exceptional. Rm 930 is a corner room overlooking the park. Everything worked in the room and it was spacious. Th detailed local map provided by the front desk was invaluable as we had a longer stay than normal and used to for local shopping. Easy walk to the Metrotown Skytrain. 25 minutes to the last stop which is the Vancouver waterfront. The town of Burnaby should not be overlooked. "Fitness Center" as labeled by Hilton is really a small room with 5 aerobic mac... Read more
from British Columbia, Canada
Submitted on 07-09-2016
We have stayed here several times over the years and are always happy to come. The hotel is typical Hilton but the friendly staff, free newspapers, nice exercise room and location always add to the experience. The valet parking is cheap at $19 and the bell boys/ valet are a credit to the hotel. I have mentioned on several previous hotel reviews that you only get one chance to make a first impression and our arrival/ check in was exemplary. The rooms are spacious, clean and equipped with coffee m... Read more
from Chicago, Illinois
Submitted on 08-09-2016
For the amount of money that you pay for this hotel, I'd expect the plumbing to work. If there are not many guests using water, the sink and tub give you extremely hot water and nothing else. I find that explanation be unacceptable.
from Brooklyn Center
Submitted on 09-09-2016
Six of us stayed the night prior to a Celebrity cruise. Love the location and hotel. Tansportation from the airport is by taxi or other local means only and although we read online the hotel had a shuttle to the terminal, this turned out not to be the case. Flat rate $35 downtown. Hotel check-in and staff were excellent! The lounge and restaurant was perfect. A nice variety of local craft beers, solid and delicious food and fun! There are a variety of shops and restaurants nearby including a ... Read more
from Burnaby
Submitted on 10-09-2016
For my family and me, what we need is just good wifi, nice bed, neat room and convenient traffic. Hilton reached all these requirements so we are satisfied. BTW, the building is just near the Metrotown.
from Chicago, Illinois
Submitted on 11-09-2016
This Hilton was in an excellent location, about a 15 minute taxi ride from the Amtrak station, a 3 minute walk to about 3 malls, and 3 minute walk to public transportation (train station & bus terminal) which gets you to downtown( One Canada Place, tours buses, the Gas light district ) in about 10-15 minutes.
from United States
Submitted on 13-09-2016
Well appointed, clean and comfortable hotel. Parking in underground garage offers a safe and secure city option. I was pleased to see two electric vehicle chargers, free for hotel guests. One is for Tesla, the other is a standard level 2 ESVE, and are fairly new additions. Easy drive to downtown, or one block from the elevated train platform and Mall Metropolis at Metrotown, which takes you downtown for $1.75. Some construction across the street, but it should not discourage you from stayin... Read more
from Gainesville, Florida
Submitted on 13-09-2016
We stayed in the Metro town Hilton since it was so close to sky train. It is 5 minute walk to metro. The building is older but clean. The service was amazing. We had drinks at the bar 2 nights and the bar tenders have great tips where to visit and where to stay away. The buffet breakfast was awesome and had a great variety. The hotel is in the middle of an Asian market, so it was great to visit the fruit, meat, and bread stands. We had a taxi take us to the airport and we waited a few seconds fo... Read more
from Lincoln, Nebraska
Submitted on 14-09-2016
This was our second stay in three months. We appreciate the location of the hotel as it is close to the meeting venue and convenient to the Skytrain. We had use of the Opal Lounge which is terrific. The breakfast is as good as it gets and the evening spread is ample. The room was clean and the hotel staff is extremely helpful and pleasant.
from Winnipeg, Canada
Submitted on 14-09-2016
Overall very good experience, staff are helpful and polite. The facility is kept very clean. Any needs are addressed right away. Parking is pricy for self parking. The room costs can be good but have also seen them to be very expensive.
from Warrenpoint, United Kingdom
Submitted on 17-09-2016
Stayed for one night as a stopover before flying out of Vancouver International which was a 20 minute car journey (off-peak). There is not much to do around the hotel but the train station is a short walk away to bring you to the main attractions. Room was nice , not much of a view. Breakfast was good with either buffet or set menu available. Drinks at the bar are well-priced and the terrace is nice if it is not raining. Didn't have the opportunity to try the outdoor pools sadly. Checking in and... Read more
from Vancouver, Canada
Submitted on 19-09-2016
I have stayed here twice now, getaways in the city. The property is located right in the middle of metrotown, a big shopping/entertainment area. The staff is friendly and the only drawback is the shared parkade (with a shopping mall) that is both cramped and hard to navigate. Valet parking is the way to go here. Ask for a high floor and check out the views.
from Bodmin, United Kingdom
Submitted on 19-09-2016
Stayed at Hilton Metrotown for a four day break. Ideal location for the train station to downtown Vancouver, 20 min ride, and also for the Metropolis Mall (400 shops and food stalls). Hotel room was quiet but pick the higher number rooms and the highest number you can get on the floor as the ice machine is close to the lower numbered rooms and is quite noisy. The staff were keen to meet the needs of everyone, booking taxis, lending umbrellas, pointing out places to go, accommodating food requir... Read more
from Mckinney
Submitted on 19-09-2016
In a quick nutshell.....we have stayed at numerous Hiltons across the world and just had the opportunity to stay at this property last week.....three words can best sum up the experience.....BEST IN CLASS!!!! The staff were amazing, the rooms beautiful, the location awesome......wonderful!!!
from California
Submitted on 20-09-2016
The hotel is conveniently located with proximity access to downtown Vancouver and other areas of British Columbia. The check-in process went very smoothly, and we were settled in our room in no time. There is a fee for the underground parking, but it was very reasonable. My husband and I upgraded to a king size executive room, which allowed us access to the lounge on the 18th floor. The room itself was large and clean, and since we were located on the 17th floor we also had a nice view. Th... Read more
Submitted on 20-09-2016
First time stay at this Hilton, must say it was exceptional, staff were obliging, we enjoyed a suite as an upgrade along with the use of the executive facilities, the hotel is close to Metropolis Mall and Metro Skyrail to downtown. For all who stay Hilton this is one of the best.
from Edmonton, Canada
Submitted on 21-09-2016
Since I travel quite a bit I always appreciate a room where the heating and cooling system works properly, easily and quietly. The system in our room was all of that. We were on the 10th floor away from the elevators (3) and the room was nice and quiet. We needed non-feather pillows and house keeping took care of us very quickly. The restaurant on the third floor offered a buffet as well as a full menu breakfast. The food was good but the service was a little slow and seemed understaffed.
from Ottawa, Canada
Submitted on 24-09-2016
This hotel is well located outside of Vancouver. Only 20 minutes from downton by skytrain. Great hotel, friendly staff, the room was wonderful. The breakfast was very good and fresh. I would stay there again
from Kent, Washington
Submitted on 25-09-2016
For a Hilton hotel, the place was nice, but we expected better service. We decided to order breakfast to our room; we filled out the order card and placed it on our doorknob the night before so that the attendant could pick it up and have the food brought at the designated time the following morning. The card did not get picked up, I called the front desk. The lady did not apologize, and just said that they would have some come get it. After an hour, no one came up. So we had to physically ... Read more
from Glasgow, United Kingdom
Submitted on 26-09-2016
We.were 2couples from Scotland heading on cruise to Alaska,we spent 3night before and 1 night after our cruise at this hotel,We found the whole experience excellent from the moment we arrived ,the staff from porters to reception ,resturant and bar staff were so professional and friendly .The location is only a short walk to the Sky train taking you downtown in 20minutes and for the shoppers the Metropolis shopping mall is across the road,there is also a nice outdoor swimming and jacuzzi pool wi... Read more
from Springfield, Missouri
Submitted on 26-09-2016
This Hilton surpassed our expectations. Extremely helpful staff. The business center had everything we needed to check in for our upcoming flights. The pool area was the perfect place to sit in the sun on a cool day.
Submitted on 27-09-2016
We stayed three days pre cruise on route to Alaska and one day post cruise on return. The hotel is well positioned for the sky train for exploring down town with the usual comforts you expect from the Hilton brand. We were travelling with our two friends who like ourselves noted the friendly helpful manner of the staff. Sometimes in a big organisation this can be the hardest area to get right. But as we say in Scotland everyone was singing from the same hymn sheet and the staff from the doormen ... Read more
from Lafayette, Louisiana
Submitted on 29-09-2016
Stayed here in Burnaby for 4 days to attend a local business conference in the area. The Hilton was located near the Sky Train, Metro Town Mall and many restaurants and shops. My room was comfortable and large. The workout faculty on the 2nd floor was small but worked well for me and others at 5 am. It was also busy! We tried the bar and had a great visit and experience there as well. Overall, this is a nice Hilton hotel in Metro Town where you can shop or get on the Sky train for downtown... Read more
from Toronto, Canada
Submitted on 30-09-2016
Unfortunately, I was led to believe this hotel was nearer to the center of Downtown Vancouver. It is at least a 30 minute commute by SkyTrain. Hilton calls this property Metrotown...they should change the name to Out of Town!
from London, United Kingdom
Submitted on 08-10-2016
This hotel is what you would expect from a Hilton. Clean, good sized rooms etc. The only problem is the distance to downtown, the train journey is long-winded and the airport by train is very inconvenient. Also, very disappointing we were unable to leave our luggage at the branch downtown on the day we checked out of the Burnaby branch. We just wanted to leave our luggage to save us having to get the train all the way back before heading back in the same direction to the hotel. With such a large... Read more
from Yellowknife, Canada
Submitted on 11-10-2016
I used to stay at the Hilton - close to Metrotown, sporting events etc... so we gave it a shot. The staff were helpful and kind. The desk staff, valet and housekeeping were fantastic. The room was spotlessly clean (thanks Isabelle) but the shared spaces were well below what we expected. For instance the grimy passage you walk up to get to the pool was dirty enough I wouldn't walk it barefoot. the pool itself was fun for the kids swim team. The lap pool (2m x 10m) is nice but it does a sta... Read more
from Saint Louis, Missouri
Submitted on 11-10-2016
Took Skytrain from the airport to Metrotown station. It was very easy and took about 50 minutes. Metrotown shopping mall is a block away. The hotel was very nice. Arrived before 3:00 check in but our room was ready. The room was huge and setup nicely. Breakfast and evening hor d'oeuvres were excellent. The staff were all very friendly and pleasant. It is not downtown but this is much better.
from British Columbia
Submitted on 11-10-2016
I was fortunate enough to be at a 2 day conference at this Hilton so my face was a familiar one to the staff during our stay. I also conveniently wore a name tag for the convention and found that the staff were kind enough to use my name while looking for ways to engage in conversation (from the catering crew to the janitorial staff). The food was great and the facility was super clean. 3 cheers to you all for the great overall experience!
from Gibsons, Canada
Submitted on 11-10-2016
We loved coming to this hotel from out of town, it was a clean, wonderful escape for our family. The rooms were clean, quiet and comfortable for the whole family. The food was fantastic and served by great relaxed staff that made all our requests easily come true.
Submitted on 13-10-2016
Vancouver has a lot of hotels - The Hilton Metrotown is a great hotel for business travelers. It's a full service hotel and it has all of the amenities and services that you need. Personally, I like it because of its location - I can easily drive to job sites - and if I want to go downtown, Translink station is close by. This is not the newest property but it's well maintained and nice and clean. Staff are very friendly and helpful and speak multiple languages.
from Stratford-upon-Avon, United Kingdom
Submitted on 13-10-2016
Wonderful, incredibly helpful reception staff not only got us checked in quickly but helped us plan our whole visit. Situated just across the road from the second largest mall in Canada and two blocks from the Sky Rail.
from Munich, Germany
Submitted on 14-10-2016
We spent two nights in a 1 bed corner suite in early October 2016. The room was excellent with plenty of space for a baby cot in the lounge area. The check-in was a little concerning with the girl stating that the hotel didn't have any rooms with seperate bedrooms, despite me booking one in advance. Fortunately, the room was as expected when we got there. The breakfast was OK, but no better. It appeared under staffed and there were several empty areas on the buffet where no-one had re-sto... Read more
from Henderson, Nevada
Submitted on 14-10-2016
We are members of the Marriott rewards programs and reserved a room at an excellent rate with extras. We received 3 free drinks each in the evening a complimentary breakfast, as well as paid taxi to the cruise port in the morning. Additionally, we were upgraded to a suite. The room was spacious and quiet with a very nice view of Vancouver. Modern conveniences with wireless and USB ports. The staff were outstanding: friendly and helpful. Breakfast was not buffet, but sit down and be served an abo... Read more
from Calgary
Submitted on 15-10-2016
Good hotel for a trip of couple pleasure travel and business mix. The business center has good computers and printers if needed, the staff did scans for me and took care of our personal needs. Dinner was very good, slightly pricey but of good quality and quantity. Staff in all areas were very helpful.
from Shanghai, China
Submitted on 17-10-2016
Hilton used to be a five-star hotel in Asia, but this one in Vancouver more like a 3-star hotel with only three passenger lifts as seen. However, I find its location is quite convenience and everything you need is just nearby, together with a large Metrotown mall within 5 mins walk plus a Chinese shopping center just down below the hotel. The room rate is much more reasonable than those at downtown area, at least 50% lower. Will stay here again if I come back to the Burnaby, as this is probab... Read more
Submitted on 17-10-2016
The hotel is located in a great area, especially if you are using public transit. Not the best for visitors with a vehicle, especially large SUV/Trucks. Parking is difficult at best. The hotel has been around now for 10+ years and starting to look a bit dated, the interior needs refreshing. Lot's of amenities nearby with in walking distance since the shopping mall is next door.
Submitted on 18-10-2016
Room was very clean. Hotel was centrally located. Easy walking distance from retail and restaurants. Staff were helpful and friendly; helpful. There is parking available; although I found it confusing because parking is shared with other business and you must park at designated color coded area. I would stay here again based on my experience.
from Milwaukie, Oregon
Submitted on 19-10-2016
The room was clean, comfortable, and quiet. As another guest suggested I asked for a room located as high up as possible and away from the ice machine. The front desk staff was accommodating to my needs and the room service food and personnel were very good.
from Seattle, Washington
Submitted on 21-10-2016
Very clean room, excellent front desk staff with a great sense of humor. The hotel is close to the Sky Train, malls and restaurants. Breakfast buffet had a good assortment of different foods. If I'm in the area again, I would seek this hotel for accommodations.
from Saskatoon, Canada
Submitted on 21-10-2016
I just back from my 3 night stay in Burnaby. The location, accommodation was very good. Lobby staff were very friendly. the check in and out was very fast. Breakfast was very delicious. it was include hot food. The Gym was a good place to do work out.
from Canada Victoria
Submitted on 24-10-2016
Rooms are clean,comfortable beds ,staff very helpful,location close to shopping mall,coffee shops walking distance to metro,definitely will recommend this hotel.Internet is a bit slow in room other than that pretty good ­???
from Richmond Hill, Canada
Submitted on 27-10-2016
My husband and I were attending an award ceremony in Vancouver which was being hosted at the Metrotown Hilton. We decided to make it a short vacation, so booked extra days prior to and after the event. The reception staff were fantastic and we were upgraded to a very nice suite (Hilton Rewards Members). All hotel staff were very helpful directing us to the Skytrain to get downtown to do some exploring. The Reflections Bar and Restaurant were very good. We had cocktails and dinner there the f... Read more
Submitted on 28-10-2016
We booked the Executive King Suite for the space and the access to the Opal Lounge. The suite was nice, what I would expect for a $200+ room in Vancouver but a little small and dated. As for executive, the only thing that seemed above any other room was the ice bucket, it was pretty. The Opal Lounge was anything but quiet as the hotel was fully booked, the staff were very friendly and helpful and the food was good. The front desk staff were wonderful, the concierge was fantastic, fun and friendl... Read more
from Queen Charlotte City, Canada
Submitted on 01-11-2016
We stayed here because it was close to the mall by we were there for a BC children's visit, the cab was waiting outside and the hospital was approximately a $35.00 cab ride which wasn't bad at all for what we got at the hotel it was worth it, will definitely be staying there again
Submitted on 01-11-2016
We stayed in Vancouver Metrotown Hilton over the Halloween weekend. It is an 90's dated hotel that could use an update to keep up with its surroundings. We checked in at noon with no early check in hassles which was nice . Being a HH member we use the Honors check in desk but no upgrades or coffee service were offered to us at the time. I had to ask about coffee service in the morning, and was simply told its served in the business center . No times were or any other guidance was suggested. The... Read more
from Cumberland, Canada
Submitted on 02-11-2016
Perfect spot to get a good night sleep while in the city for a 2 day course. Close to the skytrain, shopping and many restaurants. Very comfy bed, Clean bathroom. Just ask them to turn up the hot tub before you go in!
from Calgary, Canada
Submitted on 03-11-2016
Very nice and friendly staff. Very clean hotel. Love staying here. Will use this hotel again in the future. Very nice room. Very comfortable bed. Recommend also to Checkin on line. It's easy and As soon as you arrive, everything is ready for you.
from Montreal, Canada
Submitted on 05-11-2016
I really enjoyed my stay at the Hilton Metrotown Vancouver. I have been there more than once and the quality of the service, room is absolutely great for the value. The personnel is exceptional and they make everything in their power to ensure that your stay is as comfortable as can be. The quality of the food is excellent and more than once did they accommodate my special requests. This is my home away from home in Vancouver.
from Yakima, Washington
Submitted on 07-11-2016
We have now stayed at this hotel several times, and been fairly satisfied with everything. It is located close to Metrotown mall - a quick 5 min walk, and is easy to access both downtown Vancouver and Surrey - the two main areas we visit. We drive and have a car, and most things are within 15 - 25 min drive, depending on traffic. I don't know the details of public transport from here but have seen the Metrotown light rail stop - which is about 2 blocks. The neighborhood feels completely safe, an... Read more
from Maryland, United States
Submitted on 11-11-2016
Good value, convenient location, excellent services. good views from high floor rooms, courteous staff, nice breafast and evening hors d'oeuvres in Excecutive Lounge. Parking was little confused. Good choice in Burnaby.
from Coquitlam, Canada
Submitted on 13-11-2016
Planning a wedding, is never easy. But the best decision we made was having it at the Hilton in Burnaby. Planning and prepping was really easy with their in house coordinator they always were incontact with us giving updates. The wedding took place on Nov 12, everything ran so smoothly and timely. We decided to do a buffet style for the wedding for our large group. We loved that the staff would go to each table to discreetly to announce their turn to the buffet line and that everyone was fed ... Read more
from St. Charles, Missouri
Submitted on 14-11-2016
The name is deceiving. I was aware of this before I booked my trip but not everyone would be. That said, it is very convenient to leave your car at the hotel (I recommend the valet parking because the garage can be difficult to negotiate and you have to take two elevators to reach your room) and take the Sky Train downtown. The Sky Train station is above the Bed, Bath and Beyond store that you can see from the front of the hotel. It is easy to purchase tickets from the machine at the station... Read more
from Toronto, Canada
Submitted on 14-11-2016
I stayed at this hotel three nights with my sister. Parking is $13.00 a night. Since our booking was done on Priceline we didn't get free wifi in our room only in the lobby. We have booked many times through a third party vendor and have never had an issue. This was the first time either one of us were denied a service that we have diamond Hilton membership privileges. The room was comfortable and reasonably quiet. Our room was not cleaned on our last day even though we left at 9:30am and return... Read more
from boise, United States
Submitted on 15-11-2016
A great weekend of relaxation, shopping and eating. The Asian market place (Crystal Mall) is a great place to grab a quick bite and shop for out of the ordinary items. We love the Mall that is close by (Hudson Bay Company) --
from Hong Kong, China
Submitted on 17-11-2016
If you are used to the modern hotels in Asia, you may find this particular Hilton to be old fashion. The design is more like from the 90's. I stayed in the Executive Floor Suite but the room was huge, except the decor was quite out of touch with time. It reminded me of my university apartment instead of a real executive floor suite in the millennium age. However, I did enjoyed their executive floor lounge (though a bit small) and the hot food and beverages there. Their staff was very cou... Read more
from Calgary, Canada
Submitted on 19-11-2016
I stayed at this hotel while attending a conference in Vancouver. I had stayed here before so I knew what to expect and the hotel did not disappoint. The hotel is in Burnaby but is just a short drive (or train ride) to Vancouver and is much cheaper than the hotels downtown. My room was comfortable and spacious. Wireless internet was free with good strength and service. The pool and hot tub were nice ways to relax at the end of the day. Parking was $12/night and was underground. The only issue is... Read more
from Columbia, Maryland
Submitted on 20-11-2016
Beautiful lobby, lovely rooms, and yes - access to the club level is definitely worth it! I was here to keynote a Librarian Conference, not as a tourist, so having a comfortable base of operations was key! This Hilton was very comfortable and conveniently located! LIVING THE CLUB LIFE: If you're not a Diamond club member, or paid for an Executive Level room, always ask about a possible upgrade. Sometimes you can get a complimentary upgrade and sometimes you're charged extra. This time, I was c... Read more
from Calgary, Canada
Submitted on 22-11-2016
Room was soaked from faulty fire sprinklers. They did not have a room that wasn't soaked, they did not offer a relocation and charged me full price. The price that they charged was at least 30% higher than other comparable hotels in the area. It was disgusting.
from Vernon, Canada
Submitted on 23-11-2016
I/we have stayed at this property over the past three years. Somehow the management and staff always expand and improve upon the WOW factor they deliver. It is comforting to know that the Hilton Metrotown values and thanks me/us as returning, valued clients. A very warm, friendly and well managed property.
from Trail, British Columbia
Submitted on 25-11-2016
The Metrotown Hilton is one of my favorite hotels. The staff are fantastic. The rooms are comfortable and well appointed. The restaurant and lounge have great food and excellent wait staff. I love staying here. It feels like home.
from Vilnius, Lithuania
Submitted on 26-11-2016
We were there for 6 days and honestly this kind of 4 stars hotel not suits for 4 stars... maybe for for 3 or even 2. Car parking was too expensive like for a hotel visitors it should be minimum charge, but it was only 2 $ cheaper like to a simple visitor... Breakfast was really fine and service was also amazing.
from Calabasas, California
Submitted on 27-11-2016
I is a great full service hotel, maybe the best Hilton in the Americas. At least in the northern part. The staff is very friendly and helpful. I have stayed 10+ times. The room are very clean and modern looking.
from Redmond, United States
Submitted on 29-11-2016
The room is nice, well arranged and clean. Complimentary bottle water and quality coffee are much appreciated. Very good experience for the entire family. We will visit it again next time we are in the area. Keep the good work.
from Powell River, Canada
Submitted on 30-11-2016
We stayed at the Hilton in Metrotown mainly for the location and to do some shopping. The room was very nice, roomy and comfortable. We didn't try the restaurant as we were just there one night. The building is older and there is construction in the area at street level, but it suited our needs and was one of the more reasonable in our price range in Burnaby. Underground parking is convenient.
from Vancouver, Canada
Submitted on 01-12-2016
Despite a fairly uneventful stay the checkout experience was sub par. With an early flight, we departed at 5:30am. The night manager was standoffish and did not seem interested on saying good bye. I have stayed here 4 times in the last 2 months and have another 4 ataya booked in the New Year. This checkout was the worst service I have received, There was no interest in my stay experience and no email receipt. There wasn't even a good bye smile. I was disappointed.