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Horseshoe Resort

Toronto Island Airport, ON, Canada (YTZ)

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Based on 702 reviews
Room & Rates

Deluxe Room, 2 Queen Beds

2 Queen Beds
Layout - Separate sitting area
Relax - Fireplace
Entertainment - Free WiFi, cable channels, and pay movies
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Horseshoe Room, 2 Queen Beds

Horseshoe Room, 2 Queen Beds

2 Queen Beds
Entertainment - Free WiFi, cable channels, and pay movies
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Hypo-allergenic bedding
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Horseshoe Resort
1101 Horseshoe Valley Road, Barrie, ON Canada L4M4Y8

Rooms
Make yourself at home in one of the 102 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as ski-in/ski-out access and an outdoor pool. Additional features at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Dining
Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/cafť. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.

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Know Before You Go

  • A resort fee is included in the total price displayed.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: CAD 14 per person (approximately)
  • Pet fee: CAD 35 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Business Center
  • Coffee Shop
  • Conference Rooms
  • Elevator / Lift
  • Express Check-Out
  • Fireplace in Lobby
  • Fitness Facility
  • Game Room
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Outdoor Seasonal Pool
  • Picnic Area
  • Room Service
  • Sauna
  • Shopping
  • Ski In/Ski Out
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 702 reviews
from Bolton, Ontario
Submitted on 01-05-2016
From booking to checking out, the staff and the experience was fantastic. The massage at Shizen Spa was wonderful and our campfire with s'mores completed an enjoyable evening with our Team. Completely recommend Horseshoe Resort for business or pleasure.
from
Submitted on 09-05-2016
Very nice rooms, well sized clean and comfy. A quiet resort after dinner the crazy horse restaurant could use a makeover and improved ambience. Food was good but over priced for what it was. Front desk service was pleasant and prompt would return although not at $200/night.
from Niagara Falls, Canada
Submitted on 22-05-2016
We are fairly pleased with our stay on Victoria Day weekend. We paid full price (no groupon or similar) and felt we got our money's worth when compared to any other stay during the holiday. If you have a pet, this resort is superb. Dogs are welcomed and allowed everywhere in the resort except restaurants and pool. There were lots of dogs here. Thankfully we got a room in the newly renovated building unlike some reviewers here. The room had a sunken living area and was very spacious and modern.... Read more
from
Submitted on 22-05-2016
The location and surroundings are beautiful. The rooms are nice and neat, very clean. The problem is with attractions and the swimming pool. Two more attractions supposed to be open on Victoria Day weekend but are still closed. The swimming pools (all three) have very cold water. It looks like the water was poured in but never really heated. Only the hot tub works. People came to spend nice time, we paid good money for the room and we are so disappointed. We travel a lot, especially in Ontario, ... Read more
from
Submitted on 23-05-2016
Way better then I expected. Would definitely recommend it to my friends . Condo suite was spacious, clean, luxurious and well stocked. Best for a family getaways. Great golf for adults and plenty of activities for kids. Wish Crazy Horse has more menu depth. Couldn't even bake us a veggie pizza.
from Strathroy, Canada
Submitted on 30-05-2016
This hotel enjoys a wonderful location however I was less then impressed by some of the interactions I had with your staff particularly as a 4 Star resort. 1) my son was suffering from some allergies so I went to the front desk to ask where I could get some very basic medication. the answer was 'we don't have that, you can check at guest services but I'm not sure if they are open' I was surprised that there was no offer to call guest services for me while I'm standing at the desk (apparently ... Read more
from Niagara Falls, Canada
Submitted on 06-06-2016
Stayed at the Horsehoe Resort as part of a golf weekend package. The rooms at the resort are spacious and comfortable. Nice to have free wi-fi. Both the indoor and outdoor pools were open, but water was rather cold--Hot Tub was very nice. Staff was courteous, friendly, and willing and eager to help with any requests we had. Both golf courses are very challenging for a "couple times a year" golfer like me :) I was pleased with my stay, and wouldn't hesitate to recommend it to others.
from
Submitted on 06-06-2016
We had dinner and breakfast there and the food was good. The service was very good at the front desk and in the restaurants. The rooms were spacious and clean and the bed was comfortable. There was a lot to do and I saw many families taking advantage of the pools/mini golf, climbing wall etc. We treated ourselved to massages at the spa. Both our massage therapists were great! The spa itself was not as fancy as some comparable resorts that we have visited. For example, I found that the spa ... Read more
from Toronto
Submitted on 15-06-2016
A portion of my note to the staff... On behalf of the organizing committee of our 17th Annual Golf Invitational I want to thank you for hosting a great event. It is a pleasure to deal with friendly customer service oriented people and even though we had a number of changes while planning the tournament went off without a hitch. The course was in great shape and a real challenge. As usual, the Valley Suites were perfect for holding our après golf festivities. We look forward to returning an... Read more
from Brampton
Submitted on 20-06-2016
Booked a golf play and stay but could not book tee time as waited on the line for 45 minutes and final gave up and tried to do it once I got there. Even the front desk had a hard time getting them to pick up. Room okay but both the coffee machine and the hair dryer did not work. The golf course was nice and I was on a weekend get away so had a good time anyway. Would definitely look for something different in the area next time.
from Ottawa, Canada
Submitted on 20-06-2016
There are a lot activities to do here. We chose the Segway tour. It was awesome! I highly reccommend doing this. The tree to trekking looks pretty cool too. We stayed in a "newly renovated" suite. The spiral staircase was cool but some of the carpeting was peeling off. The sofa and the carpeting had stains. There was clearly a "party" in this room but the clean up wasn't the best. Everything else was ok, beds were comfortable service was good grounds were well kept.
from Toronto, Canada
Submitted on 21-06-2016
Great location! We were greeted extremely cheerfully after arriving later on Friday evening at the front desk. Beds comfy, room clean and breakfast was good. All the staff were exceptionally helpful and very nice.
from canada
Submitted on 22-06-2016
This plays promotes itself like a 5star all season resort. It definitely has potential to be a great get away. First let me say they charge you a resort access fee, which is an absolute joke and borderline extortion. I haven't figured out what this "access fee" actually does, but it was almost the same as a nights stay. The only thing you don't get nailed extra for is the swimming pool...so you are paying $60 for use of the swimming pool. Otherwise anyone else off the street can walk in and pay ... Read more
from Toronto, Canada
Submitted on 27-06-2016
it was a nice stay. Rooms were clean and specious. There were many activities to do. Kids enjoyed a lot. Food was nice and prices are reasonable at Crazy Horse. Staff members were cheerful. I have no hesitation to recommend this resort.
from Toronto, Canada
Submitted on 28-06-2016
We stayed in a deluxe room with king size bed. Pretty affordable but we got a spring discount before the mad summer rates increased. The room was very nice and clean and the sunken sitting area was a very nice touch. It had a very clean and spacious bathroom with a huge tub and separate shower. I used both. Loved them. We had dinner at the Inn Steakhouse in the lobby. A very nice restaurant but I had the special maple mustard chicken and I regretted it. I took two bites and felt sick to my stoma... Read more
from Toronto, Canada
Submitted on 01-07-2016
We were looking for an experience and choose Horseshoe resort. Comfort, service and ambiance. What a great setting. Lots of activities offered or we just enjoyed the comfort of our room. The service and food at dinner made us think we had stumbled upon the best chef ever. Surf and turf to die for and accompanied perfectly with the suggested wine. Our final conversation as we packed up to leave was how soon we could arrange to come back.
from Maple Ridge, Canada
Submitted on 02-07-2016
Was here on a two day business trip and it was a very nice resort. I guess skiing is big in winter as it's right next to a ski hill (small compared to BC but I guess it's one of Ontario's better ones) but there's lots to do in summer also. The room was large, clean and best of all, quiet. Wi-fi worked well, although it kicked me off several times for no apparent reason and no warning. Lots of summer stuff - there's a climbing wall, mountain biking, an off road motorcycle training course near ... Read more
from Toronto, Canada
Submitted on 02-07-2016
We booked into the resort for a family getaway and it didn't disappoint. Great service, from the free shuttle, to activities for everyone, fantastic nature setting and attentive service. They are continually adding to their offered activities and have just had their grand opening of a new world class acrobatic ski jump facility (where the athletes ski down a simulated snow ramp and launch themselves into a pool of water after performing their aerial manouver). Also working on a multi million dol... Read more
from Barrie
Submitted on 03-07-2016
We took our son here for a Birthday Golf getaway and we all had a great time. Hotel room was clean and very comfortable. The golf was good and included the power cart. We ate at the Crazy Horse restaurant and the food was good and the service was really good also. It was July 1st so we got the bonus of a Fireworks show. I would definitely recommend Horseshoe but I think next time we will do 2 nights as we missed out on doing some activities because we ran out of time.
from Montreal, Canada
Submitted on 04-07-2016
Although we did not live here, we came here to visit the property and to play 18 rounds of mini-putt. Staff very helpful and friendly and the resort is very nice! The adjoining Crazy Horse Grill was also very good!
from
Submitted on 04-07-2016
I came up the night before the two day BMW Rider certification. Checked in around midnight and fell fast asleep after a long ride up. Breakfast was perfect, better quality and selection than most other hotels i have stayed. Fresh. You could choose all healthy or go with bacon, eggs, sausage and toast, pancakes etc. They have everything if you ask. Lunch was at the Crazy Horse Tavern, again, great value and better than most for portion size, in all cases the food was close to higher end, far bett... Read more
from
Submitted on 05-07-2016
We stayed 1 nights here for a summer get away. We were in one of the loft suites as they gave us a free upgrade. The room was large, and the spiral staircase lead to a beautiful bedroom and bath area. It has such a great set up. Remember to bring your own wine glasses if you don't want to drink from a coffee mug. We were not impressed with the breakfast buffet offered at the hotel, it was overpriced ($15 each) and did not have a lot of healthy choices(turkey/chicken bacon, boiled eggs) other th... Read more
from Toronto, Canada
Submitted on 05-07-2016
I recently came to spend the Canada Day holiday here. This place has not my first choice and I felt that I had to settle for it as all the other hotels were booked up, but I loved the experience. First of the hotel is very nice! The rooms are very comfortable, like one would expect. There are some many activities to do here and I love that there is motocross sponsored by BMW! Now that was fun, even though I am not that good of a rider I still got on. The staff here is super friendly, and will... Read more
from Hamilton, Canada
Submitted on 06-07-2016
We stayed in early July for two nights in a deluxe Horseshoe room with two queen size beds with a Courtyard view. The view overlooks a road and trees as a backdrop. I would recommend this as you will save about $20 per night. The beds were very comfortable. My only compliant is the size of the beds. They are not queen size but more like double. I suspect this is the norm in hotel rooms. The size of the room is very spacious and the bathroom was great with a super shower and tub. all renovated. ... Read more
from
Submitted on 07-07-2016
Was disappointed with the room lots of dust bunnies, spider webs and others garbage lifted from other guest. No coffee or sugar in the room. Although the staff was very friendly. We golf and we seen the golf cart on the second hole and not again until the we were done. It was a hot day could of been out there more often to sell drinks. The person working in the golf cart was just sitting at the started spot socializing when we got back.
from Toronto
Submitted on 07-07-2016
This was our third time at Horseshoe Resort and they don't fail to disappoint us. Reasons: * Clogged sink in the washroom, the only washroom in our room. Took us 5 minutes to finish brushing our tooth, waiting for the sink to drain. * No towel service at the pool, we had to walk across the parking lot ,go to the lobby, (while we are dripping and wet and lobby is cold) and ask for the towels. The lifeguard who is sitting by the pool, could easily have a bin full of clean towels to hand out to gu... Read more
from Mississauga, Canada
Submitted on 15-07-2016
we were transferred over from carriage ridge so we had no choice but to stay at horseshoe. We got the call just before arriving so we had little time to change arrangements with other families we had booked with - so first of all we were split from our group - no towels to be found at either pool or front desk - no room towels or pool towels - indoor hot tub out of commission - $13 per person to play mini golf so we passed - family of 5 with taxes just under $100 - ridiculous! No coffee cups -... Read more
from
Submitted on 19-07-2016
We were told the room would be dated, and it really is dated!! However, it's clean and the beds are comfortable. We stayed in the slope side condo. You will be charged an amenities fee, which is significant and won't have any amenities besides the pool. Trail hiking, biking, bungy, rock climbing, maze, mini putt are all extra. They are understaffed so your children will have to wait. They also have children's day camp that you need to wait behind. We wanted to do the tree top trekking but ... Read more
from
Submitted on 22-07-2016
We have stayed at this resort before and had a great time. This time it was just ok. I thought I'd try something a little different so I booked a two bedroom slope side suite with kitchen instead of the hotel. We got to the resort and as we walked into the building it was littered with garbage in the hallway to our room. I brushed it off. Once we got into the room it was a nightmare. The smell was discussing and the room was dirty and outdated with massive wear and tear. I called recepti... Read more
from Richmond Hill, Canada
Submitted on 25-07-2016
Went for a three-day 'sisters' weekend. We originally made the reservation through Expedia, and unfortunately, one room was not available as reserved. We had a bit of a hassle trying to deal with that with having to move rooms for the second night, but the Manager was trying his best (no other rooms available) and did deliver a bottle of wine to our room. The next day, one of the rooms was not cleaned. The comforter was pulled up on the bed and that was about it. The 'Manager' on duty - Jo... Read more
from
Submitted on 26-07-2016
We stayed in the un-renovated 2-bedroom slope-side condo with my family of 4. I was pretty worried before I went there as the reviews of the hotel weren't great. The first impression of the condo building...err... it's dated and it needed a huge renovation absolutely. A group of young people was having a social gathering on the first and second floor's hallways. Fortunately, our room was on the other side of the building. The hallway's condition was pretty terrible honestly. Surprisingly the uni... Read more
from North Vancouver, Canada
Submitted on 26-07-2016
Pros: Great location, lots of activities on site, good selection and service at breakfast buffet, Cons: wifi didn't work, no patio furniture, holes in the couch, terrible service in restaurant and downstairs bar, and no help from front desk or management to address these issues. It is a shame because I have family that lives close to this resort, that I frequently visit, but I will not be returning to this hotel. Management needs to get their act together because this could be a great resort ... Read more
from Dundas
Submitted on 26-07-2016
We recently spent 3 nights at this resort with another couple. We were booked at the Carriage Resort initially which is only a few minutes away. They were having renovation issues at this resort for the two bedroom condo that we had reserved, so they booked us into Holiday resort at no cost to us which was very considerate and fair for the inconvenience to us. Our two bedroom condo overlooked the pool and part of the golf course.The unit had 2 bedrooms and 2 baths and a very spacious balcony. F... Read more
from Toronto, Canada
Submitted on 29-07-2016
As usual poolside seats are hard to find. The activities are ok,but not plentiful for a teen. On check in I asked for extra towels but didn't get them. Not enough food choices without a reservation. And a general store for snacks and drinks would be helpful.
from
Submitted on 31-07-2016
This resort is a solid 3 star facility. No more. The Pros: fun activities for children, good location, easy drive The Cons: there are many so I will categorize 1) ACTIVITIES: there are great kid activities for the under 10 y o set HOWEVER, there are not enough staff to man the activities properly. For example, on this long weekend, in a sold out facility, they were only willing to run one of two available (and working) bungey jumps. The wait was 6-8 kids. At 3 mins per kid, that is an eternit... Read more
from Bolton, Ontario
Submitted on 01-08-2016
We always enjoy staying at Horseshoe Resort due to the proximity to golfing. The room was fine: large and clean. The golf-included one night rate was good value and we love the Valley course. The indoor pool could use a bit of re-painting and be sure to bring some snacks or your own breakfast. I was very disappointed that they don't even have a coffee bar set up somewhere anymore with some muffins, etc. We played golf early and didn't have time to drive elsewhere for breakfast, nor to get o... Read more
from Toronto, Canada
Submitted on 02-08-2016
Checked in around 6pm and checked out 2 hours later. Booked an ski side condo knowing that it was not renovated. Walked into room and the musty smell followed by the 1970's décor, stained carpets torn up patio carpet and, what we hoped was, melted chocolate on the side table was extremely disappointing. We made our way to the pool which had no signage on how to enter and left us searching for access. Finally found the change rooms which were again, disgusting. Headed through to the pool enterin... Read more
from
Submitted on 02-08-2016
Online check in before arrival was great. Had the opportunity to make requests, which was confirmed by the resort by text. Check in the day of was bad, prime time check in time and only one person working the desk. Line was long. My requests the day before was for extra towels and pillows. With four people, need a little extra. After getting to the room found out there was no extra towels or pillows. In fact, there was LESS than normal amount of towels which included only ONE body towel. ... Read more
from Guelph, Canada
Submitted on 03-08-2016
I'll start by saying that our family has been coming up to Horseshoe for 15+ years. We are owners at Carriage Hills, a timeshare condo on top of the Horseshoe Valley ridge and gave used the Horseshoe Valley Resort facilities many times. We visited the area in late July and what I saw disturbed me. Horseshoe was once a dignified, well featured facility with quality services for a family looking for something other than an amusement park getaway week. In winter the skiing and boarding were very a... Read more
from Milton, Canada
Submitted on 04-08-2016
Did the stay and play (one night accommodation, 1 round of golf for 2 golfers, one cart) and felt the value was terrific ($139). Besides the value of this, the place was fun to visit, with fun things to do to round out the time there (pool, great mini putt course). The hotel and rooms were great, and the food at the restaurant (not part of package) was good. All in all great value.
from Lion's Head, Canada
Submitted on 06-08-2016
we stayed in a section that is in need of updating or refreshing. The hotel has it marked for thus fall. The rooms were spacious and clean. There are numerous activities for the young people. they have pools, bikes and trails and ziplining. They have golf course and carts available. and segways for hire. We chose a facial, massage and pedicure which was a positive experience and I would choose again.
from Ontario, Canada
Submitted on 09-08-2016
We just got home from a 3 night stay at this resort. We arrived at the resort Friday around noon - they said our room was ready & that we could check in. The room was not clean, there were dust bunnies everywhere, it certainly could have used a vacuum & further freshening up. I did mention this to the front desk staff more than once. Saturday morning we went for our breakfast which was included in our package, it was excellent, the servicing staff very friendly, then went outside to the pool. By... Read more
from Hamiton, Ontario
Submitted on 09-08-2016
We were very happy with the accommodations at this resort. The staff were friendly. It was great to have the option of the indoor or outdoor pool. We went golfing and loved the course. We ate twice at the Crazy Horse restaurant across the road from the resort and were happy with the food. My only disappointment was that they only offered a buffet breakfast. I can never eat enough to make a buffet worth my while. So we took a short drive to Loobies Restaurant and I was able to get a kid's break... Read more
from Guelph, Canada
Submitted on 12-08-2016
Overall we all had a great time doing the activities and a great stay. All the pools were nice. We arrived around 11am so that we could get some time in at the adventure park before we checked in. I didn't realize checkin was 4pm and checkout was 11am - usually it's around 2-3pm! It was very hot, we check a few times at the front desk to see if our room was ready but they said no. They said they would call when it was ready. At 4:15pm we went to the front desk and they said "oh, we forgot ... Read more
from
Submitted on 12-08-2016
Stayed for one night beginning of August. Third floor room was spacious with lovely view of the golf course and surrounding hills. Bed very comfy. Bathroom large - loved walk in shower. Large resort - our room was way at the other end from where the elevators were so long distances to walk. Also not much parking close to the hotel, so again more walking - something to keep in mind if you have mobility issues as I do. Electrical outlets in the room were weird - when charging my iPad/phone or t... Read more
from Dundas
Submitted on 12-08-2016
Our large group of golfers stayed and played at Horseshoe Resort. Everyone enjoyed our visit. The hotel was very well appointed. Our rooms were large, newly renovated and comfortable. We had a very nice view of a few holes and could watch some of our group playing golf. The restaurant for buffet breakfast was excellent. Enjoyed all of the food items.(not free but not expensive-we prepaid). There is a very good restaurant in the Inn and the food is very good. Kind of fancy and fairly costl... Read more
from Niagara Falls, Canada
Submitted on 31-08-2016
The Good Lots to do for Kids. Traveled with a 14, 11, and 8 year old and all were well occupied for the better part of 3 days. We paid for the adventure pass for 1 day only and that was enough for them - I don't think they would have made use of it for 3 days. Did the Zipline one day and they hung out by the pools for the other. The pools were great and clean. We ate at the tiki hut and the Crazy Horse Grill - food was good..but a little overpriced. Pricing of the room itself was great - I... Read more
from
Submitted on 01-09-2016
The bathrooms in our room was not cleaned when we arrived from the previous guest. The next day the cleaning staff did not empty the garage, clean the bathrooms or vacuum. The resort fee only includes, coffee in the room, free wifi, use of pool and use of pool towels. Since leaving I have tried to call the resort manager to file a complaint only to have messages unanswered. Very disappointed considering we spent a lot of money for a family gathering.
from Ontario, Canada
Submitted on 04-09-2016
I read all of the other reviews and was hesitant to purchase a stay at Horseshoe, but the cost was right so I did. AND YOU GET WHAT YOU PAY FOR! We had a two night stay Aug 22 and 23. From the moment we checked in every staff member we met did not seem very happy to work there. While they were not rude they certainty were not warm and welcoming and as a first time visitor, I would hope they would take more time to answer my questions instead of just handing me a map. The room, although cle... Read more
from
Submitted on 06-09-2016
Plenty of activities and from the outside, it appears nice. Scratch a little below the service and you will find that customer service and quality are not high on their list of importance. The staff is quite condescending and not very accommodating. They smile to your face but you feel like they are telling you off under their breath. The Crazy Horse sports bar is one notch at best above a cafeteria. It is a resort fairly secluded resulting in them caring a lot less about quality and custo... Read more
from Toronto, Canada
Submitted on 06-09-2016
We had a good time. We used the outdoor pool, segway trail ride, spa, mini-golf and other amenities in our 3 day stay. We would have had a better time if there had been a resort brochure listing the various activities, their prices, locations, time, where to buy tickets, with listings and descriptions of places to eat at the resort, an up to date map of cycling and walking trails and a resort map that was easy to read (the map we had was too small to read). We felt a bit 'lost' on our first day... Read more
from
Submitted on 06-09-2016
Had a big concerned over stayover at horseshoe resort after going through a lot of bad reviews. We got there around 2:30pm and the room wasn't ready so they asked us to leave the contact number so they could call us when it was ready. We didn't get any calls until 4:30pm so went over to the lobby and found out that room was ready by then. We got into the unrenovated condo and were really surprised to see the used towels left on the floor with the towel trolley. We tried to call the housekeeping,... Read more
from Niagara Falls, Canada
Submitted on 07-09-2016
Before going to Horseshoe Valley, our kids were very excited- I read reviews (many not positive) but thought I would judge it for myself. My experience out of 10 would be a 3.5. I was not impressed. It was not HORRIBLE, but every little thing definitely added up. It started from the beginning with the lack of knowledge from the front desk staff (they were very nice, but just seemed confused and inexperienced). Below is a list of a few problems we ran into‚?¶ 1. No carts for the many bags we had.... Read more
from
Submitted on 11-09-2016
I was attending a wedding at this resort and was told when I booked the room I would be in my room before the wedding started but when I showed up my room wasn't ready, fortunately the brides parents had stayed the night before so we had a place to change. They are in the process of building condos here that are to be sold and ignoring items that need to be fixed first, such as - the interlocking brick walkways are heaved up, uneven and sunken below the concrete curbs causing a trip hazard, no... Read more
from Toronto, Canada
Submitted on 11-09-2016
I was here for one night while some meetings for my company were taking place. When I checked in I was initially surprised that the room was so nice however upon moving around the room it was clear it was not clean. Blinds (4 sets) were so dusty I didn't want to touch them to close them and there were clothing tags on the floor from the previous guests. Just little things but they are things that make you second guess how clean the bedding is. The shower head was clogged so it sprayed everywhere... Read more
from Barrie, Canada
Submitted on 12-09-2016
We Stayed here for a wedding, the staff was helpful, and accommodating as best they could. As we tried to get into our room a little earlier, but it was a completely packed weekend with three different weddings on the same day. Comfortable beds, and overall a great experience to stay in. I have never stayed at Horseshoe, but it was a very nice experience which I would gladly recommend to others, and I would even stay here again.
from Milton, Canada
Submitted on 12-09-2016
Saturday September 10th, 2016...Wedding Day of Ashely Goodyear and Jen Southorn I was quite upset originally about the fact that at $205.00 a night I could not checkin till 4:00pm which would of been fine if the wedding did not start till 3:30pm....I was travelling in from out of town and I needed somewhere to dress before the wedding....I was informed that there was a change room by the pool if necessary and I could store my suitcase at the front desk....I was slightly ticked off at that one..... Read more
from Toronto, Canada
Submitted on 16-09-2016
About 2 years ago I was asked to come to a Skyline Membership presentation to sell me a membership and how great the benefits were. Though the perks were Mediocre at best the membership would expire after 2 years because I was on a trial. I asked them repeatedly if they would contact me near the expiry date and they said of course they would. They would send me books, a card contact info NONE of this happened and sure enough they never contacted me close to the date for my points to expire. So g... Read more
from
Submitted on 19-09-2016
Excellent service, amenities and activities. Was treated like royalty and never lacked for something interesting to do. A gem in the area... A must do experience for the family. Planning now and plan often.
from
Submitted on 20-09-2016
Attended a local wedding in September 2016...and, as others have similarly complained, was unable to to check-in until after 4 PM. Of course, the wedding started at 4. But "please feel free to change in our pool change room" was offered in an almost snarky tone. Surely they are used to this disappointment and have a canned response. Oddly, I'd received an email the day before offering 'on-line check-in' for your preferred time...why send such a thing when obviously it's pretty much not possi... Read more
from Bellevue
Submitted on 26-09-2016
The staff at Horseshoe Resort were very pleasant and helpful. Unfortunately the room was very smelly and the air conditioner did not work. Even when the heat pump was replaced, it blew the breaker in the middle of the night. The quality of the food was mediocre (ie the "fresh vegetables" consisted of old fibrous carrots and celery that could not be chewed) and the price of said food was high. Although the pricing reflects a high quality resort, the rooms and main hotel itself are in dire nee... Read more
from Toronto
Submitted on 26-09-2016
My husband and I stayed the weekend in September, looking to take advantage of the outdoors. The room was spacious and clean, but was missing half the lightbulbs, had a fridge that made enough noise for us to unplug and was lacking in basic amenities (only two tiny towels, no hand soap). In the hallway we were in, every so often a loud vibrating noise would fill the room, never did figure out what it was, but it happened at all hours. Hotel prices were good, but the resort fee ($26+tx person) se... Read more
from
Submitted on 30-09-2016
Little disappointed bomb fire was private, when we went on line said bomb fires with hot chocolate or drinks from tiki bar Friday and Saturday nights when we went down to sit around fire and get a drink we were asked to leave due to private party. Shouldn't advertise or have another area that is for general public.
from
Submitted on 30-09-2016
Came to the resort for a couples fall weekend and I was told there would be bonfires and drinks. Found the fire, or should I say coals, at 7 pm. Remit the fire and found a couple to chat with around the fire. We were then told we couldn't be at the fire because a law firm had booked the entire area. Why advertise bonfires if we can't even enjoy them?!
from
Submitted on 05-10-2016
First of all don't even try eating at the crazyhorse, you will sit and nobody will come to the table. Don't get your kids excited about the smores and bonfire because they cancel for no apparent reason. Literally put my son to bed in tears. Don't bother complaining because nobody will answer any emails. 3 days post check out and I can't even get my damage deposit back. Room was dirty (was able to write clean me on the bottom of the tv in hopes of drawing attention to the housekeepers) BTW th... Read more
from Ontario, Canada
Submitted on 13-10-2016
I was here on a conference for two nights and based on the previous reviews I did not have very high expectations. However I was quite pleasantly surprised. I had a room on the third floor with a king sized bed and a renovated bathroom that had a big tub and separate shower. There was a fireplace but I couldn't figure out how it worked. I didn't try any of the restaurants or the other amenities. I did go for a walk and there were lots of trails and it was beautiful with fall colours. My o... Read more
from Huntsville
Submitted on 13-10-2016
Traveled to Horseshoe Valley for two days of enjoyable golf on the Highlands golf course. Magnificent colours of the trees, topped off with a well manicured golf course and pleasant staff made for a very enjoyable birthday trip for me and my girlfriend. Unfortunately the experience at the resort was disappointing, tired looking decor was magnified by the badly worn carpets and less than clean appearance. The staff was abrupt in their responses to questions and we gave up attempting to dine at... Read more
from Toronto, Canada
Submitted on 14-10-2016
room was like an oasis with fluffy pillows and clean white linen,two night autumn special package,husband golfed on a nicely manicured green course!I enjoyed a tranquil massage,pedicure with amazing technicians and spa experts!Highly reccomend to stay,there are many choices for sports and fun and wonderful sights to see!!
from Chatham, Canada
Submitted on 15-10-2016
I recently attended here for a conference for two days. I checked their web site well in advance, and was excited by all the activities they had available at the resort. Our drive there was beautiful - fall colours were out in full force. When we exited the highway, we expected to see signs directing us which way to turn, but there were none. Of course we went the wrong way, asked directions, and turned around. For a resort of this size, I was surprised there wasn't more signage to direct ... Read more
from
Submitted on 17-10-2016
Totally enjoyed our stay last weekend (Oct. 14/15 2016) Ate at the Crazy Horse on the patio with our dogs and the staff was very accommodating. The food at both restaurants we ate at was wonderful :-) I do have a couple of suggestions for the staff of the Inn though. 1. When booking people with dogs, put them at the end of the hall, furthest away from the front desk. (in a strange place dogs can be on edge for a few hours and with every person that walks by the room it brings forth a small ... Read more
from London Ontario Canada
Submitted on 17-10-2016
Stayed in a Loft Suite.... loved it! Perfect for a romantic getaway! Jessica at the front desk was particularly helpful and made our stay extra special with her helpful attitude. Her greeting and calm demeanor on our arrival was very nice and after encountering a slight problem and mentioning it to her in passing she insisted on going above and beyond good service and sending us complimentary robes and a good bottle of wine and glasses to our room. We enjoyed the wine and the gesture made our t... Read more
from
Submitted on 23-10-2016
We went the weekend after Thanksgiving. The only reason why I gave it 1 star was because the room was decent. The first night we got there, we decided to go to the Crazy Horse across the parking lot. Terrible service to say the least. It's seat yourself... so in other words, no one serves you. It was fairly busy but the table next to us (a family of 5) were paying and when the waitress came over, we made eye contact but she never said anything. Then, 2 other waitresses saw us as well and never c... Read more
from Stayner, Canada
Submitted on 26-10-2016
spent the weekend in the deluxe king suite. Room was very clean and exactly what i was looking for. The service all weekend was wonderful, everyone so polite and accomidating. however the food was not the best, everything tasted very processed.The first night we went to the steakhouse it was expensive and not good,the next night we went to the crazy horse,the chicken wings were good except for the one that had the chicken hair all over it and the pop was warm. the hotel was overall clean with ex... Read more
from
Submitted on 13-11-2016
One good thing the SPA staff was excellent. We went away to get away from kids only to find bus load of kids checking in. They were up all night in the hallways opening and closing doors. There were no soft pillows in the room, and it was dusty. The shower head was skirting everywhere. The pool area looked run down and needed repairs. At checkout nothing was done with respect to compensation other than I'm sorry. I will never go back.
from Kitchener, Canada
Submitted on 14-11-2016
This was a fun "long weekend" getaway for the four of us (me, my wife, 6 year old, and 6 month old). My six-year old daughter and my wife enjoyed skiing during the day, but the hills are so close, they would stop in and see us when they were tired and for lunch. We used the pool a few times over the course of the weekend (which was very nice) and we enjoyed a nice dinner at the main restaurant one evening. All in all, a great weekend away!
from noneya
Submitted on 20-11-2016
Stayed in the horseshoe resort and met great people, multilevel room and nice hot and cold breakfast. The night was spent across the road in the crazy horse- Alpine Room for an event. This was also great. Food was fantastic, staff were lovely. We really had a wonderful time.
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