from Birmingham, United Kingdom
Submitted on 13-08-2016
the pavilion was very difficult to find for my taxi driver. the main issue being that the hotel did not have a sign with its name, or at least we couldn't see it. Once we found it, the entrance to the hotel was a small door with a security office next to it. Stepping into the door was like stepping into Narnia. From the traffic of Phnom Penh, to the noise, the smell and the dirt, everything disappeared and I felt as though I was in another world. Surrounded by lush gardens, swimming pools and sm...
the pavilion was very difficult to find for my taxi driver. the main issue being that the hotel did not have a sign with its name, or at least we couldn't see it. Once we found it, the entrance to the hotel was a small door with a security office next to it. Stepping into the door was like stepping into Narnia. From the traffic of Phnom Penh, to the noise, the smell and the dirt, everything disappeared and I felt as though I was in another world. Surrounded by lush gardens, swimming pools and smiling faces, I felt like royalty. I checked in and was shown to my room. To my surprise the room was huge and I mean huge. There was complimentary water and a welcome basket of fruits which was very much appreciated. The bed was comfortable, there were many widows, there was a safe, a ceiling fan and air conditioning in the room.
The minibar is in the center of the room and the complimentary items were placed near the wardrobe. I made the mistake of eating some of the pringles as they were with the complimentary items, but were in fact part of the minibar and not complimentary. I should have known better.
The location was good, with tuk tuk drivers always outside ready to take you wherever you want to go. However, they can be annoying and stalker like at times. I once told one of them that I would take him up on his services later just to get rid off him. This resulted in him waiting for a few hours until I exited the hotel, to take me up on my word. At the point I just had to be firm and tell him no.
The hotel and room were great, but the one thing that let the hotel down was breakfast and the staff at breakfast. From Monday to Thursday, upon walking into the dining area, I was immediately welcomed by staff and seated. Within two minutes I was asked what I would like to order and my order was taken. After a couple of minutes I would receive the juice and fruit that I ordered, shortly followed by the rest of made to order breakfast. Everything was great. However, come Friday, everything changes. On Friday, I wasn't welcomed, my presence wasn't even acknowledged for 8 minutes. Around the 12th minute I was approached by staff to place my order. Normally what took 4 minutes had taken 19 minutes, just to get a hello and get some fruit. Having ordered a vegetarian omelette, which I received around the 24th minute, I was shocked to find meat inside it. I called staff and reordered. The second omelette came and even this one was wrong. It took three attempts to make an omelette. Had I been allergic to some food, I think the staff here would have killed me or at least sent me to the hospital.
The whole place falls apart without Veronica. Veronica is a lovely Italian lady who is supervising the restaurant during breakfast hours. She was called in to make improvements. When she told me this, I was honestly sceptical and didn't think she was needed or that she did much as the staff seemed very efficient and had everything under control. But when Friday came, a day she doesn't work, the way everything fell apart was absolutely mind blowing. For one person to hold the place together in such a way is amazing. Honestly, the staff at breakfast can only be described as incompetent when she is not around. I would recommend that the Pavilion take Veronica on full time and give her a huge raise. She truly is superwoman.
Had the issue with breakfast not happened, my stay would have been perfect.