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Steigenberger Grandhotel

Brussels (Bruxelles), Belgium (BRU)

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Based on 1081 reviews
Room & Rates
Classic room - Steigenberger Grandhotel - 1

Classic room

This room measures 45 square meters featuring 1 king bed or 2 queen beds. Wired and wireless high-speed Internet access keeps you connected, and TV with premium cable channels and pay movies are offered for your entertainment. A Nespresso machine, refrigerator, and minibar are provided. The room is decorated in a fresh pastel colored conventional style, and features classical furnishings. A fax machine, iPod docking station, and complimentary weekday newspaper are included.
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Signature room - Steigenberger Grandhotel - 2

Signature room

Overlooking Avenue Louise or the quite internal courtyard, this room measures 45 square meters featuring 1 king bed or 2 queen beds. Some of these rooms feature a private terrace with table and chairs. The ensuite marble bathroom has separate bath and shower. Wired and wireless high-speed Internet access keeps you connected, and a 40-inch flat panel TV with premium cable channels and pay movies are offered for your entertainment. A Nespresso machine, refrigerator, and minibar are provided. A fax machine, iPod docking station, MP3 alarm clock, and complimentary weekday newspaper are included.
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Premium room - Steigenberger Grandhotel - 3

Premium room

This room measures 65 square meters featuring 1 king bed or 2 queen beds. Wired and wireless high-speed Internet access keeps you connected, and a TV with premium cable channels and pay movies are offered for your entertainment. A Nespresso machine, refrigerator, and minibar are provided. This room has a separate living area. A fax machine, iPod docking station, and complimentary weekday newspaper are included.
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Junior Suite - Steigenberger Grandhotel - 4

Junior Suite

This suite measures 75 square meters featuring 1 king bed or 2 queen beds. Wired and wireless high-speed Internet access keeps you connected, and 2 TVs with premium cable channels and pay movies are offered for your entertainment. Some of the suites feature a Jacuzzi. A Nespresso machine, refrigerator, and minibar are provided. The Junior suites are ideal for business guests, who need extra space for working or for informal business meetings offering a separate living area with divan and armchair. A fax machine, iPod docking station, and complimentary weekday newspaper are included.
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Steigenberger Grandhotel
Avenue Louise 71, Brussels, Belgium 1050

Hotel Features.
Steigenberger Grandhotel's restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available 24 hours a day. The hotel serves buffet breakfasts each morning in the restaurant (surcharges apply). Recreational amenities include an indoor pool, a health club, a sauna, and a steam room. The property's full-service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 5-star property has a 24-hour business center and offers a meeting/conference room, secretarial services, and a technology helpdesk. Wireless Internet access (surcharge) is available in public areas. This Brussels property has event space consisting of banquet facilities, a ballroom, and exhibit space. For a surcharge, the property offers a roundtrip airport shuttle (available on request). Business services, limo/town car service, tour/ticket assistance, and tour assistance are available. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff. This is a smoke-free property.

269 air-conditioned guestrooms at Steigenberger Grandhotel feature iPod docking stations and minibars. Rooms are all accessible via exterior corridors. Balconies offer city or courtyard views. Beds come with down comforters and premium bedding. All rooms include separate sitting areas and desks. Refrigerators, espresso makers, and coffee/tea makers are offered. Bathrooms feature separate bathtubs and showers, makeup/shaving mirrors, designer toiletries, and bathrobes. Wired high-speed and wireless Internet access is available for a surcharge. In addition to complimentary weekday newspapers and safes, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels, pay movies, and VCRs. Rooms also include CD players, complimentary bottled water, windows that open, and slippers. Guests may request microwaves, in-room massages, and irons/ironing boards. A nightly turndown service is offered and housekeeping is available daily.

Aspria Avenue Louise - Spa and wellness center featuring an indoor pool, fitness room, sauna, solarium and Jacuzzi. The spa offers body and facial treatments, and massages. The club is reserved to guests aged 18 and over.

Loui Lounge & Bar - From the finest wood furnishings and luxurious leather armchairs, to the original artwork exhibited, this lounge is synonymous with good taste, style and elegance to enjoy a great afternoon tea or late night snacks. Serves coffee with biscotti, light lunches and tapas, mezze and antipasti, and a wide selection of whiskies and cigars.

Café Wiltcher's - This brasserie-style restaurant serves international and local cuisine in a relaxed and airy dining room with views of the central courtyard. On fine days, guests can take meals outside on the impressive Terrace.

Room service - available 24 hours a day.

The hotel features a health & fitness spa, Aspria Avenue Louise, the exclusive wellness centre, with an indoor pool, fitness room, sauna, solarium and Jacuzzi. The spa offers body and facial treatments, and massages. The hotel’s guests have direct access at a preferential rate to the health & beauty club Aspria Avenue Louise. The club is reserved to guests aged 18 and over.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

The preferred airport for Steigenberger Grandhotel is Brussels (BRU-Brussels Airport) - 11.3 km / 7 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Notifications and Fees:

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • A tax is imposed by the city: EUR 9.28 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: EUR 50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 1081 reviews
from Brussels, Belgium
Submitted on 02-06-2016
Steigenberger Wiltcher's hotels and resorts is a beautiful place to be. My husband and I have never had it this good. Their services were perfect. It made our honeymoon very memorable. It's location couldn't have been better. We will definitely love to come again
from Saint Louis, Missouri
Submitted on 02-06-2016
Luxurious old world style in the lobby and public rooms, bar was "clubby" and inviting with a fun crowd to people watch. Booked through Fine Hotels and Resorts and were upgraded to a fab duplex suite. Comfortable, luxurious and great chocolates at turn-down. Service was good all around, breakfast was very good - although we did have to wait in line one morning. Location is good too - a short walk to most tourist sites. All in all a great experience. Would give 4.5 stars if I could.
from Bruges, Belgium
Submitted on 03-06-2016
A hotel in the heart of Brussels,potential is there to be one of the best but ... Cleanliness of the room could be better,they knock at your door very early to do the room,no one is supervising the service at breakfast,you have to ask staff to be served...when you compare that to hotels in Paris or London ....there is a long way to go
Submitted on 04-06-2016
Great experience. The hotel room was really big and the balcony good too for those who smokes or just want to look out and watch the views or listen to the birds chirp. The breakfast was amazing and the room service also great. Would definitely recommend one to stay here and is close to public transports and other restaurant just Incase you don't wanna eat in
from Brussels, Belgium
Submitted on 04-06-2016
Nothing to add, everything was excellent! The room was spacious and comfortable, the personnel very kind and professional and the breakfast was amazing. You can choose from a large variety of meals and complimentary champagne was also available for guests.
from Brussels, Belgium
Submitted on 07-06-2016
Everything was great, from the room to the breakfast, as was expected! I took one point off because of two unpleasant interactions with the night staff at the reception. They weren't very friendly, and most importantly really unflexible. The day staff, on the contrary, very helpful and friendly!
Submitted on 07-06-2016
++ A Very Nice hotel. We Loved it!! Near to the city. Quietly. Relaxing. Stunning breakfast. - - The Service when we checked out was poor. The Guy wasn't friendly. It looked like we troubled him. He wasn't happy working I think.
from London, United Kingdom
Submitted on 08-06-2016
Slightly dated hotel with a great central location. Friendly staff. Smoky bar however and the icing on the cake was no hot water in the morning at 7am. Not happy. When I complained they were very gracious but there was nothing they could do.
from Brussels
Submitted on 28-06-2016
We came to see rose petals on the bed and bathroom, absolutly gorgeous !!! We asked for the superior room and were surclassed to the junior suite!!! What a lovely surprise! A goregous hotel, it was a perfect ending to my princesse wedding that I wanted! Couldnt have asked for a better service!
Submitted on 28-06-2016
Second stay and was again very satisfied. We had also booked a spa treatment which was wonderful. As guests in the hotel you can also use the facilities of the spa such as the swimming pool, sauna, jacuzzi and gym. Loved al the facilities, very enjoyable. Our room was clean and had all amenities we needed. Service at reception was good as in the Loui bar and at breakfast. You will see us back soon.
Submitted on 29-06-2016
The Steigenberger (formerly the Conrad), is a truly beautiful hotel. Everything is high end and classic. The concierge was extremely helpful arranging a car service and train tickets to Ghent for a day trip. Our suite was well appointed, the only disappointment was the spa tub being non-functional. We had a wonderful view of the courtyard and a Juliet balcony. The champagne buffet breakfast was pricey, but wonderful.
Submitted on 29-06-2016
Only stayed for the night as part of a short break across Belgium. Thankfully this is hotel of premium quality and would highly recommend staying in this location. although we had no view of note out of the back of the hotel, the room itself was stunning and definitely worth the price. we did not eat in but could sense the quality extended to other activities in the hotel. my only complaint was financial. i'm not sure why the hidden visitors tax is required payment on checkout (why not included ... Read more
from Le Grand-saconnex
Submitted on 30-06-2016
disappointing the service in the Loui Lounge both in the evening and the next day. Had to ask several times to be served, they forgot to bring some of the items (water, ice cubes...), gave the wrong bill when time to pay - not what you would expect the service level to be in a 5 star hotel. Staff at entrance and reception very friendly and helpful.
from Luxembourg City, Luxembourg
Submitted on 02-07-2016
An average hotel but quality of service disappointing. I requested a room with two beds. The receptionist confirmed it was the one I was given. I entered the room and it has a king size. I called and no apologies. I received as answer "on my system it is a twin beds room". The receptionist offered me a room move and came straight to my room but no assistance was offered for moving. I just received the new key and that's all... It is not terrible and unacceptable but just nothing special... A si... Read more
from Baldivis, Australia
Submitted on 02-07-2016
Simply outstanding cant say enough about this hotel. We can not fault this hotel in anyway This is a amazing hotel, everything was as it is suppose to be. You won't be disappointed. We would stay here again without hesitation.
from Dusseldorf, Germany
Submitted on 04-07-2016
The rooms were very nice and big with two nice arm chairs to relax and read a book. The selection of mini bar arrticles was very poor and the standard was not appropriate to a 5 star hotel. The bar in the hotel was very nice, the service prompt and friendly. The location of the hotel is ideal to explore the town of Brussels
from London, United Kingdom
Submitted on 05-07-2016
By Felix , July 3 to 5 . The very best place to stay in Bruxelles . The service is top , all the staff is extremely nice . The rooms are clean , well decorated with warm atmosphere.and large , This wonderfull hotel is located in the center of the city , with many places to make shopping with a large wide of restaurants closed to the hotel.This is one of the best hotel I have been.
from mol
Submitted on 06-07-2016
wonderful place to stay after a very busy day .The Nespreso in the room was a nice touch . Staff very friendly and helpful . Roomservice excellent ,fod too. I dont klnow if all rooms havebeen updated, ours was and very nice . The old rooms really needed to be upgraded , so I really hope they were taken care of. Next time I have to stay in Brussels overnigh , I will definitely come back .t
from Brussels
Submitted on 06-07-2016
One of the best in Brussels. High standards both in rooms, service, bars and restaurants. Will not be the last visit as I am frequently traveling to Brussels on business. I can recommend this hotel to anybody who appreciates high level accommodation.
from Porto
Submitted on 07-07-2016
Not so suitable for young people but very distinctive and refined Hotel. Very good localization. Excellent and big room. Good bar with nice options for whiskey fans. Charming room for breakfast and very good options for breakfast menu.
from Budapest, Ungheria
Submitted on 07-07-2016
What amazing place is this hotel. I was there for only 2 nights but was really wonderful. The services and the hotel was absolutely perfect. And you if you will choose the breakfast you will start your day in enthusiastic way believe me. I don't know how I can explain how was my days there... just as I wrote before: WOW
from Leicester, England, United Kingdom
Submitted on 07-07-2016
Great Hotel in the best Shopping area in Brussels,in my opinion rooms are a good size and very comfy,Breakfast is excellent.friendly staff.the only problem i found room service is a little slow when my food did arrive the veg was cold.
from Hove
Submitted on 09-07-2016
Lovely luxury hotel. My only feedback is that we didn't always have turn down service. I was also told that I would get a little surprise in the afternoon that I checked in but I never did. Concierge service was excellent and the staff were very friendly and helpful.
from Newport Beach
Submitted on 09-07-2016
The front desk help, especially Antonin, are impeccable here at the Steigenberger. I was to leave Brussels after one night. My room and the service were so lovely, I decided instead to stay. The only reason for a 4 rating is the breakfast buffet and the hardness of the bed. Breakfast at $32, I expected it to be more spectacular. By the time I was there on a Friday morning, it was "tired": no jelly in the jars, potatos not very warm. Service was still lovely, food not worth the charge. My room on... Read more
from Liverpool, United Kingdom
Submitted on 12-07-2016
Very welcoming staff and arrived to a lovely large room. It is situated very close to an underground train line (Louise) for ease of travel. There is also some nice restaurants a short walk away with lots of high street branded stores close by. The only issue was asking for a taxi at 2 in the morning after check-out and the staff prompted us that was a taxi rank outside, however there was none outside and we did not have hotel cards anymore to get back in to call us a taxi, thus we had to flag o... Read more
from 's-Hertogenbosch
Submitted on 14-07-2016
We really enjoyed our stay at Steigenberger in Brussels. Everything was more than great! Our room was updated recently. We had two double beds in our room and that was wonderful. Delicious breakfast and an ideal location. Nearby was hop-on-hop-off bus stop.
from Oakland, California
Submitted on 14-07-2016
Centrally located in downtown Brussels, Steigenberger Wiltcher's is in a 19th century classic building that has been fully modernized but has retained its elegance. Our room was large, comfortable and very well equipped. The service in the hotel meet expectations. We enjoyed pre dinner cocktails in the lounge. Breakfast is included as is complimentary wifi.
from Fairfax
Submitted on 16-07-2016
Our room was a deluxe forward facing balcony. Generously sized and very well appointed. Really appreciated assignment of this room as it was for my parents and they absolutely loved it. My wife travels for usg and always stays at Steigenberger. Loved having the Mary chocolatier in the hotel. You should do that rent free for them as it is a real amenity. We saw minor flaws not detracting from our experience but maybe worth noting for management. Hallways on 2 have some scuffs that would benefi... Read more
from Mexico Df
Submitted on 18-07-2016
The service is very good, the location is fantastic and the building is impressive. The breakfast is excellent, with a lot of variety. The concierge helped us a lot in trains, reservations in restaurants and recomendations He's a must in the hotel.
from Nicosia
Submitted on 21-07-2016
The greatest asset of the hotel is its staff who make every effort to help the guest. The only area where the service needs some improvement is the bar where the staff should be a little more attentive to the guests.. Great improvement is the fitness room within the hotel which is available and free to the guests.
from Brussels, Belgium
Submitted on 22-07-2016
Excellent location (both for sightseeing and shopping). The rooms are comfortable and tasteful. Minor glitch inside the shower:not enough space to place your shampoo etc,so you end up putting them on the shower floor. Breakfast is ok, but could have been better, especially for the more health-conscious (more musli / granola / yoghurts etc). I didnt like how i put the Do Not Disturb since before i left, and when i got back my room was already done (even though i didnt want them to).
from Paris
Submitted on 24-07-2016
July 2016 excellent reception, bathroom had a toilet which leaked all the the time,a serious yellow stain in the bowl, proof this is a long term leak! bathtub very slippery. Air condition ,even at the lowest, sends a very cold air directly on the bed. Bar very poorly stocked and no aperitif food. Breakfast in the room stale. Restaurant closed until september, just bar food. Excellent location but not enough for a 5 star.
from Emirate of Abu Dhabi, United Arab Emirates
Submitted on 24-07-2016
well brussels not much to mention but they can cater tourist also. not much amaze with the hotel but its amazing the people are. and they have a lovely history of places. which the people would enjoy the weather and drinking out side the street safe and amazing
from washington dc
Submitted on 25-07-2016
Steigenberger Wilcher's has an excellent location, large and comfortable rooms, very helpful staff, and the food I have eaten is excellent [but I usually in one of the numerous excellent restaurants near the hotel's central location]. The health club is a wee pit pricey but very very nice. I recommend the hotel.
from Birmingham, United Kingdom
Submitted on 26-07-2016
The porters just stand there and are not helpful. Breakfast service on day 1 was slow. Had to wait over 20 minutes for Baked Beans and Hash Browns. And even longer to be served with tea/coffee. The coffee was not good at all. Day 2 breakfast we were there as soon as the service opened, but everything was cold. otherwise rooms are very comfortable.
from Abu Dhabi, United Arab Emirates
Submitted on 27-07-2016
Great location for shopping AV Louise, or short 10 min walk to the antique market and museums near the Sablon. Nice large rooms with beautiful bathroom. Very professional and friendly staff. Great bar, cigar bar and restaurant.
from Brisbane, Australia
Submitted on 27-07-2016
This is a 19th century hotel which has been superbly renovated. The rooms are very generous in size, it is very well located, walking distance to the main part of town and close to many restaurants and bars in the streets behind it. Best thing about it is that you can get rooms at very reasonable prices on booking sites etc which make it outstanding value in comparison to other european hotels where for the same price you may end up with a dirty shoe box.
from Brussels, Belgium
Submitted on 31-07-2016
We were gifted the junior suite for our honeymoon by one of the managers who e-mailed us and we were thrilled. Unfortunately upon arrival we got a deluxe room rather than our upgrade. Only after arguing and being told our upgrade wasn't available were we able to get what was promised. We were also nearly charged for the free minibar. However, the breakfast was fantastic
from Miami, Florida
Submitted on 04-08-2016
The hotel is located on the 5th Avenue of Brussels , the staff is super friendly , rooms are comfortable , great value. It is near the best stores , restaurants and the main train station. Also, a nice and cozy bar.
from Miami
Submitted on 04-08-2016
Very pleasant experience at Wiltcher's. We had a Junior Suite which was very well appointed. It was a huge suite by any standards. Extremely comfortable beds. We were very pleased with the service and attention that was provided by Mr. Carls. He is a thorough gentleman and truly believes in his hotel's guest well being and comfort. He is an asset to the organization. Mr. Carls accomodated our requests and had graciously accepted our late checkout. We would highly recommend the property to anyone... Read more
from Jeddah
Submitted on 05-08-2016
It was perfect two days I stayed in hotel and it was amazing experiment the hotel was perfect in every thing big room perfect bathroom good view nice location friendly staff nice lobby and nice breakfast
from Brussels, Belgium
Submitted on 08-08-2016
Probably the best in Brussels. Everything in this hotel is beautiful and elegant. The bar is a great call especially in the summer. The rooms are large and the bed is a dream to sleep in. It is a great option for smokers that some rooms have a balcony.
Submitted on 08-08-2016
I was sent here by the American Express fine hotel service. I had asked for the Amigo, which i love, and the agent suggested this hotel because of the deal they had. It was about 50 euros less than the Amigo's best rate, and, had an upgrade, free breakfast, and 85 euro credit (a lot of money on a 175 euro a day bill.) I was not disappointed. Perfectly maintained, large tub, clean hotel, and charming concierge to help. Although I love the Amigo, this deal was too good to pass up, and when re... Read more
from Bromley
Submitted on 08-08-2016
Excellent room with a very comfortable bed. Very nice bathroom. Very quiet. Impeccable service from very efficient staff. Always a pleasure to stay here. (My only quibble would be that they really should do better than Nescafe instant coffee sachets in the room. The last couple of 5 star hotels we have used had Nespresso machines.)
from paris
Submitted on 09-08-2016
We got a very spacious Junior Suite nicely decorated with many features including international plugs. Turndown service is discreet and well done. The staff is welcoming at all levels from doorman to reception and housekeeping. We got a few minor problems that got resolved with efficiency and apologies. We got a suite overlooking the square which offers a nice view even at night with the lights on. I would only go back to this hotel for my next trip in Brussels!!!!
from West Palm Beach, Florida
Submitted on 09-08-2016
We stayed here years ago when it was The Conrad Hilton. The rooms are very similar from years ago, which is my only complaint. The hotel COULD USE a bit of TLC and updating. The rooms seem a little worn. The staff is wonderful and security at the hotel was top notch. The location is fabulous as well. A short walk from all of the major sights and shopping. I think with a little updating, it could be FABULOUS again.
from Fort Mcmurray
Submitted on 10-08-2016
We stayed one night between countries, we were very delighted. Staff were friendly and knowledgeable, the rooms were very grand and beautiful. The beds were comfortable. We found the rooms warm, the ac was not very effective. Other than that we had a wonderful stay and will 100% stay again!
from Luxembourg City, Luxembourg
Submitted on 11-08-2016
We stayed in this hotel for two nights and we booked the junior suite. Everything was perfect, the suite is very spacious and well decorated. Huge bathroom with a nice bathtube. Big bed, very comfortable. All staff were very friendly, nothing to say about it. Patrick We would definitely recommend this hotel to our friends. Perfect location, lot of shops and restaurant nearby.
from Wassenaar, The Netherlands
Submitted on 14-08-2016
Stayed here for one night and enjoyed a good nights sleep in a comfortable bed, in a large room (Superior with a terrace on 1st floor). The hotel has lost a bit of its immaculate appearance of years ago. It does not have the attention to detail which you will find in other 5 star hotels around the world and then the 5 stars become a bit of a 4,5 star instead. Although the room size is wonderful, the beds are fantastic, and the outside of the hotel is lovely, it is the stains in the carpets, the ... Read more
from Overijse
Submitted on 15-08-2016
I had a wonderful experience at The Steigenberger Wiltcher's. Everything was awesome: the room, the service and the accommodation in general. I went there with my wife in order to celebrate our honeymoon anniversary and got a free upgrade of our room. That's the kind of attention that I really appreciate. Thanks you again for this very nice moment!
from Harrogate, United Kingdom
Submitted on 16-08-2016
Loved my stay here. The staff were excellent and made guests feel very welcome. Standard of rooms and quality of facilities were excellent. The breakfast was delicious and there was great choices. The location of the hotel is excellent if you like shopping. Loved my stay here from start to finish.
from Reutlingen
Submitted on 04-09-2016
very nice rooms and breakfast is excellent, hotel in best location to discover Brussels, close to bus and trains, we enjoyed a very beautiful weekend in Steigenberger Wiltscher's in Brussels,we recommend it
from El Prat De Llobregat
Submitted on 05-09-2016
Nice and helpful staff, spacious room and comfortable bed (excellent sleep quality), very good breakfast, great location, best shopping and nice resturants in the area, closely to the public transport.
from Liverpool, United Kingdom
Submitted on 05-09-2016
We stayed at the hotel for a city break. The hotel is located in a very nice area and only 20 minutes walk from the city centre. The staff was very friendly and helpful. We had a free upgrade to a junior suite,the room was very comfortable and perfectly cleaned.Also the breakfast was great,really good quality and multiple choices. Excellent hotel!
from London
Submitted on 05-09-2016
Some lights in the room weren't working and they said it'll be done but was never done, apart from that it was good, breakfast was lovely, the first room that was given was actually a double bed which was not what we expected
from Barrington, Illinois
Submitted on 06-09-2016
Nice, clean hotel. Great location, walking distance to all shopping areas and city center is only a 20 minute walk. Bed was very comfortable. Good breakfast. Our special thanks to Richard Kuba at the reception. We checked in August 31st and had requested for two connecting rooms. Though it was not guaranteed and he told us that they were booked and would be available on September 1st meanwhile we could get two adjoining rooms. Next day, the availability was very late at night (10 pm) and around... Read more
from London
Submitted on 10-09-2016
Everything was excellent Breakfast, restaurant place, bar. Room service the room bar , special the bathroom I love it was very clean every day. The price I hight expensive but is good with promotions.
from Dublin, Ireland
Submitted on 12-09-2016
We had a great stay in what we found to be a top-level hotel in an excellent and very central location. Staff members were helpful and professional at all times. Would definitely recommend to those wishing to visit Brussels.
from Luxembourg
Submitted on 13-09-2016
Excellent and very central location on the famous Avenue Louise. Staff members were very helpfull. Rooms are of good size and very clean (maybe a bit too dark). I would recommend this hotel for Brussels trip.
from Tielt, Belgium
Submitted on 14-09-2016
We were here for business purposes. I couldn't take the breakfast, because I had a early meeting in the hotel at 8.30 am Great beds, great bathroom, parking under the hotel at a reasonable price for 24hrs (14,90 â?¬ a day) Thought I had a very, very, very good price 159 â?¬, normally it is easy 300 â?¬. At 300 â?¬ it is to expensive; We had an evening snack, great waiters, very friendly, very efficient, but the food is only 6/10. Prices are high, food can be of a higher quality. Th... Read more
from Bollate
Submitted on 14-09-2016
I was on a to day business trip and I enjoyed the courtesy and professionalism of the staff. The room amenities and cleanliness were very good. This hotel is located in a very convenient place and the La Grand Place is not very far.
from Geneva, Switzerland
Submitted on 15-09-2016
Am a very regular client at this hotel. After a shaky start , all is now running very well. Very friendly and efficient reception staff. Quiet rooms spotlessly clean and of course , the best location in Brussels for a hotel in this category.
from Paris, France
Submitted on 16-09-2016
As usually , and since more than a year i stay in this hotel everything was perfect , i always ask the same room and they always do the best to let me have it . Always good suggestions for restaurant The rooms are very comfortable , its make you feel home i highly recommend this hotel for your next trip to Brussels
from Co Down
Submitted on 16-09-2016
Stayed 8th till 11th 16. Thanks everyone steigenberger wiltcher's for making or 10 th anniversary so great a big thank you to Alice Andrei for all her online support and Richard Kuba front of house(Top dog) Treated us like king and queen. Great Hotel great city 3 days doesn't to it justice. ###Thank you peps###
from Düsseldorf
Submitted on 19-09-2016
Very friendly and efficient Check-In, rooms are quite big with huuuge bathroom, service is exceptional and friendly, location is great and parking available with direct access to hotel (24hrs=14,80 â?¬). Breakfast was good but presentation of cheese and cold meat could improve (looked a little dry on this modern shale plates). Although I forgot to take away the "Do not disturb" sign - room cleaning was no problem, housekeeping left a small card beneath door offering this service -Great! I would ... Read more
from Long Beach
Submitted on 20-09-2016
I was here for a business trip, but the hotel wireless was very poor. It made it very difficult to get any work done, or FaceTime with my family overseas. This would have been a much nicer stay if they fix the wireless.
from Brussels, Région De Bruxelles-Capitale, Belgium
Submitted on 21-09-2016
The hotel is in a wonderful Brussels location, having lived much of my life in the city I know the area well and it really is a perfect location to explore the city. Louise metro is a 5 minute walk and there's even a tram from outside the hotel which will take you directly there. The entrance to the hotel is very grand and you have to walk through most of it to get to the reception desk. The desk staff are, obviously, multi lingual and very welcoming. My room was on the 5th floor and overlooki... Read more
from Paris, France
Submitted on 22-09-2016
This is a great luxury hotel. The staff is very attentive. The rooms are stately in both size and comfort. The breakfast buffet is fantastic. Flawless in my opinion. Would definitely come back on my next trip to Brussels.
from Delhi
Submitted on 22-09-2016
An excellent place to stay in the hub of Brussels whether you are on a business or tourist visit. The hotel is impeccably maintained. Very courteous and polite staff. Rooms are very well equipped with all amenities. Size of the rooms is above average (given european standards). Fast internet. Comfy beds. The hotel is located 5 to 10 minutes from the popular old town area of Brussels. Plenty of good eating and shopping choices all walking distance from the hotel
from king's lynn
Submitted on 26-09-2016
We booked this hotel for our Brussels city break. First up parking... virtually next to the hotel is a municipal underground car park at around 15 euros for per 24 hours, there's a lift from the lower levels to the courtyard of the hotel. You can pay this at reception when you leave. We chose to eat out so I have no comments on the food, however the bar service was perfect, prices were as expected in a luxury hotel (2 Baileys = 20 euros) but you do get some rather nice nuts and olives thrown in.... Read more
from Orange Park, Florida
Submitted on 26-09-2016
This large luxury hotel is right in the center of the city and a great location. As soon as you walk in, it feels rich and luxurious and exhumes class. DIego, at the reception desk couldn't be any nicer and accommodating. Somehow the travel agency booked us for a night before we got there and they fixed the problem with no argument or coaxing. We did not have to pay for it and they rebooked us for the following two nights. Lobby area is beautiful with chandeliers, fresh flowers, beautiful art an... Read more
from London
Submitted on 30-09-2016
The Steigenberger Wiltcher's is a fantastic hotel, well located. It has a superb service and very comfortable and spacious rooms. Great atmosphere and best class food. Reference hotel for a business stay in Brussels - fantastic meeting rooms.
Submitted on 30-09-2016
I have booked this hotel for first time as recommended from one of my friends. I will thank him for sure for his suggestion. First of all, the location of the hotel which is nearly at the centre of Brussels in one of the well known streets which is Avenue Louise ( luxury designer shops). I was using my personnel car so I was not aware about public transportation. Second, The parking which is near the hotel , thankfully to the concierge staff as they offering the service to park it there but yo... Read more
from London
Submitted on 02-10-2016
Stayed at this hotel for a long weekend in July. Hotel was in a great central location and not very far from all the sights. The staff were very professional, attentive and helpful and spoke a couple of languages. Rooms were very nice/spacious, clean, superbly decorated and very comfortable. This is by far a fantastic hotel which has a grand and luxurious environment/feel to it. Highly recommended! Vincent Edwards & James Williams (UK)
from Al Qahira
Submitted on 04-10-2016
This is a luxury hotel, with excellent service, food, and location, I spent about 2 days on this luxury hotel, I hope I have more time to stay in Brussels, but unfortunately I don't have time to stay. I enjoyed big room, and nice breakfast.
from Madrid
Submitted on 05-10-2016
Excellent quality. When I arrived I had a room upgrade without asking for it. It a two floor room, very spacious and quiet. The hotel is perfect for a business trip. I very much enjoyed my stay at Steingenberger.
from Rosignano
Submitted on 07-10-2016
Perfect, excellence in all aspects. Service at top level. The hotel is very well located in the center of Brussels. One of the best-in-laws in the city. Large room and bathroom. The experience on the bed is key. No noise at all.
from Rumson
Submitted on 09-10-2016
Overall, the hotel, rooms, breakfast, car valet were all terrific. Hotel is amazingly clean, and very well kept. I found no items that needed maintenance, cleaning or updating. Breakfast was terrific. I have just a "superior" room and it was very spacious in Europe terms. Bathroom was spacious and very well appointed. Beds were large and incredibly comfortable. Perhaps the onyl thing that was VERY FRUSTRATING was the wifi. Both for work and to stream netflix/amazon videos, there were issue... Read more
from New York, New York
Submitted on 10-10-2016
Hotel is located approximately a 40 min. drive from the Brussels National Airport. Hotel is located in a very quiet, quaint area of Brussels, perfect for finding great restaurants and shops within walking distance, all of the other touristy spots of Brussels are within a 20-30 minute walk from the front door! At first sight, when arriving hotel, you can tell it is a very classy hotel from the outside, well maintained with all sorts of luxury cars lining the driveway, Beautiful and Grand lobby, w... Read more
Submitted on 12-10-2016
We are having one day trip in Brussels and decided to stay at this hotel and it turns out to be best decision in our Brussels' trip. Services are great and facilities are excellent. I will recommend this hotel to my friends.
from Stockholm, Sweden
Submitted on 12-10-2016
Overall good service and quality, fresh food. But the bartenders in bar Loui was a bit repudiated and took the tips for granted. That's not a good behaviour. You better shape up the service mind set among the bar staff
from Luxembourg City, Luxembourg
Submitted on 14-10-2016
Our stay at the wiltcher's was very pleasant. The staff, which was very friendly and obliging, did everything that was possible to make our stay unforgettable. we got a free upgrate to a 'deluxe room', which was a pleasant surprise. The beds are very comfortable and the room was georgeous. The breakfast included everything we could think of. If you look for a superior hotel to stay in bruxelles, then go for the wiltcher's. You won't be disappointed.
from Laval
Submitted on 15-10-2016
We had the best service we could ask for. Thank to all employees, you helped us having a wonderful stay in Bruxelles. The rooms are spacious and Stephane did some great recommendation in very good restaurants close to the hotel.
from Weimar
Submitted on 15-10-2016
Hotel good - but no filling up for the Mni Bar?! The Great Lighter in the room was very dusty. The pillows in the beds are very thick - no thinner pillows available. The Employees are friendly and elpful.
Submitted on 16-10-2016
Excellent hotel, really high standard and extra large rooms. In the centre of Brussels and only 10minutes from the EuroStar station Strongly recommend this hotel. Good is excellent particularly the bar menu and open late. Staff very friendly and highly professional
from Oudenaarde
Submitted on 17-10-2016
hotel is top class as is the neighborhood ;a real pity that the chief receptionist on arrival on saturday afternoon did not seem to know that in the " we love brussels "offer breakfast was included; not knowing the content of promotional offers is unprofessional; happily his collegue of the night shift gently made the correction after we showed hem an outprint of the promotion so we could enjoy the complimentary breakfast
from Istanbul Province, Turkey
Submitted on 18-10-2016
Excelent stay, spacious and clean room... We felt the air of superiority. The hotel is centrally located. It is close to subway station to Louise. You can visit everything in Brussels without any toil by using subway.
from Tbilisi
Submitted on 19-10-2016
I liked almost everything exept cleanness problem in bathroom namely bath sink, where hot water bath could be taken for relexing... it was dirty... dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, dirty, (I hav enothing... Read more
from London
Submitted on 20-10-2016
This is a superb hotel with fantastic accommodation, service and food - very sumptuous, bright airy room with comfortable bed and very well appointed bathroom. The shower was amazing. The hotel is really convenient for seeing sights in Brussels, near to the station and great for business
from Ciudad Autonoma Buenos Aires
Submitted on 20-10-2016
the best hotel in Bruxelles. Excellent service in the fornt desk. the location was incredible and the rooms very spacious. Very close the stores and restaurants.Only 2 bloks. the brekfast was very complete, many options.
from Purchase
Submitted on 20-10-2016
The rooms are spacious, elegant. Beds are comfortable and the Nesspresso coffee.... what a touch. The recommendation from the concierge for dinner was perfect, I explained my mood and preferences and found the perfect place for dinner. Hard to fly in in the evening and not have help to get to the lobby with a suitcase...
Submitted on 21-10-2016
Stayed for three nights on a business trip. It is a wonderfully situated, imposing building, with a very traditional welcome. Check in was speedy and the room - even though a standard - was spacious and well appointed. Staff throughout were very helpful. Room service was great, the Loui bar was good and the buffet breakfast featured a good selection. Overall, the venue made a routine business trip very enjoyable.
from Istanbul
Submitted on 26-10-2016
Location is great. Food was delicious, room service menu is beyond usual fare. Cleanliness was spot on. Service was attentive. Conference room was a little less glamourous:-) Overall, very happy with my stay.
from london
Submitted on 29-10-2016
When i look at reviews of a hotel, the main things I look for are what facilities I would need in the room as if I was at home and what there is to see around a reasonable walking distance. This was a business trip booked for me by the company I work for. We checked in on a Sunday afternoon after getting to Brussels by Eurostar; taxi from Brussels Midi station to hotel is 8Euros approx. We were met by people to help with the luggage. Reception is large (as is the hotel) and the staff multi li... Read more
from Brussels, Belgium
Submitted on 31-10-2016
I organised a surprise birthday for my wife and the staff did a great job of arranging the flowers and chocolates. Also upgraded our room for free too. We both had a great time and are planning our next romantic getaway there again soon.
from Erlangen
Submitted on 31-10-2016
We experienced a beautiful place with perfect service. The property itself is a very nice building with a comfortable atmosphere. Breakfast was excellent including the service. The only thing we missed was a spa in the house itself.
from London
Submitted on 31-10-2016
Over all it was a good experience. Not impressive but good. The rooms is missing further technology I.e. Don't disturb buttons, a switch for all lighting. Shampoo product can be improved. Quality towels. And balcony cleaners.
from Versailles
Submitted on 02-11-2016
Very nice week-end at this hotel. Again we got a very good level of quality. Refering to last year, belgian wafels were missing at the breakfast... what a pity! However, the breakfast offers a very large variety of quality products with excellent service. Good service as well in the room.
from Warrington, United Kingdom
Submitted on 02-11-2016
Such an amazing hotel beautiful inside and out. Perfectly located for all the sights and near all the major shopping. Wouldn't dream of staying anywhere else when visiting Brussels. Great staff lovely restaurants beautiful rooms. Such attentive stall nothing is to much trouble.
from Zagreb
Submitted on 04-11-2016
Very nice hotel. Second time stay, Room very large and service in room are still good, Location is also nice. However, the breakfast offers a very large .... maybe offer of fruits could be better with excellent service and cute staff.
from Demarest, New Jersey
Submitted on 04-11-2016
I stayed here for a weekend and loved it. The room was spacious with a balcony, a large bathroom with a beautiful tub and rain shower head. It is in a upscale neighborhood but not too far a walk to the Grand Place and Grote Market.
from paris
Submitted on 06-11-2016
bon séjour Very nice hotel Room very large and service in room are still good However, the breakfast offers a very large .... maybe offer of fruits could be better Very nice week-end at this hotel. Again we got a very good level of quality. Refering to last year, belgian wafels were missing at the breakfast..
from Börnsen
Submitted on 07-11-2016
We had a great first stay at this hotel. It has a very warm high quality interrior with modern styled rooms. The staff is very friendly and helpful at any time. No matter what problem or wish you have it will be solved immediately. The location of the hotel is super, so that even the public transportation can be used very easily.
from Bury St. Edmunds, United Kingdom
Submitted on 08-11-2016
Centrally based in the heart of Brussels this is an ex-Conrad 5 star hotel with conference venue. I'm attending for a conference which colours my view. I was asked to swap my double room for two singles as the hotel was sold out. Nice large room, comfortable bed, great bath & shower. Room kettles / coffee very small / lacking. Tv etc but basic. Haven't had the chance to try breakfast sadly. Conference layout its poor if you have exhibition stands, were not told of public areas which have n... Read more
from Athens
Submitted on 09-11-2016
I booked my room on over 2 moinths in advance. The group I work for also booked me a room. When I sought to cancel I lost all my advance complete payment which was ver disappointing. The rooms especially the bathroom is lacking in small but important extras always available in other hotels e.g. vanity case, earbuds etc. The bath tub shower was not workingand overall one expected more at this kind of hotel prices. The bar also closed early so if you arrived late there was nothing avai... Read more
from Düsseldorf
Submitted on 10-11-2016
The water tap in the bathroom did not work properly. Water was going in all directions. I used a towel to "repair" it temporary. During my check out I mentioned it (and showed the agent a picture that I made if the situation), but nothing was offered to me to "make it up". This is not what you expect from Steigenberger Hoel and in general from a five start hotel.
from Florida, Massachusetts
Submitted on 11-11-2016
Rooms and bathrooms are very spacious and the decoration is simple. House keeping needs to be more thorough when cleaning. The minibar was dirty and they didn't leave water beside the bed at turndown service. The employees are very nice and keep a smile at all times! Food is mediocre (breakfast and dinner room service). If you get a room on the 1st floor you are on the terrace which is cute, but the doors need maintenance!
from London
Submitted on 11-11-2016
As a frequent customer hotel is consistently good in service and quality. Rooms are very comfortable and staff are very responsive of any needs making a short business trip feel likely a mini vacation
from Brentwood
Submitted on 13-11-2016
Most advertise the experience steigenberger delivers......great room. Great location.....friendly carving staff.....very Lui fun......library and lobby bar great places to relax......all in the center of the upscale neighborhood
from Paris, France
Submitted on 14-11-2016
Wonderful stay as we were upgraded in a stunning duplex suite ! Buffet breakfast of very high quality ! As it was, excellent price/quality ratio. One minor remark : cigarette cinders found in the bedside table drawer !
from .
Submitted on 14-11-2016
Very comfortable rooms; spacious and perfectly cleaned! Staff friendly and helpful; at checkin extremly helpful with language barrier! Rooms are new and decored very nicely. Very well located, near shopping promenade.
from Istanbul, Turkey
Submitted on 16-11-2016
I stayed there between 7-10 November. Everything isvery good but I think breaksfast should be included in the price. It should be more types of herbal tea in the rooms. Because of the location -Brussels-, maybe waffle or somthing sweet can be served in the rooms.
from Carnaxide
Submitted on 17-11-2016
it is always a pleasure staying at the Steigenberger Wiltcher's. It is excellent our company has a corporate agreement. The hotel has a strategic location. All personnel is customer-oriented and they make you feel comfortable.
Submitted on 19-11-2016
The lobby is grandiose and the staff at the front desk very professional. To get to your room, you have to walk through endless and smelly corridors. Your room is large, comfortable but dark. The internet provided by the hotel is way too slow and totally not adequate for the class of hotel it pretends to. I have been there at least five times and the remarks I am making here are applicable to all the times i have been there.
from Sweden
Submitted on 20-11-2016
I have been staying at many hotels but this one is for sure among the best ones. Difficult to find any negative to complain at!Highly service minded personal.Dilicious breakfast and amazing ballroom, not to say about the rest of the building.
from Bromley
Submitted on 20-11-2016
Good hotel but very expensive and not a great location for a city break. Hotel appears geared for business travellers not tourists. That said the room was very good and the service couldn't be faulted.
from Brussels, Belgium
Submitted on 21-11-2016
Room bath drains did not work, even after asking for them to be looked at. Phone did no work. could not call room service Room rate was higher as the week went - pricing was not clear Not good value for the money
from London, United Kingdom
Submitted on 22-11-2016
I love this hotel. The staff are polite and helpful the area is bus sling as its a main road and not that far from the train station. My room is spacious and warm and the wifi is not a problem although my iPad wouldn't download emails however my phone did so perhaps not such a strong connection. I felt safe too. The price is average for a central location and if you like shopping there is plenty within walking distance. Breakfast would be priced though at £25.00 per person or there a outs.
from Vilar-vcd
Submitted on 23-11-2016
Positive points: -Location -Room size -hotel infrastructure Negative points: -bathrooms could use a renewel -variety and service at breakfast On the overall was a very good experience on a very classic hotel. The location is excellent and the rooms are quite confy.
from Paris, France
Submitted on 28-11-2016
A very nice stay. Personnel is sometimes prejudiced but overall the room and above all the breakfast were fab. A really comfy cocoon for a shopping & fun week-end in Brussels for an incredibly reasonable rate.
Submitted on 28-11-2016
I had stayed here for 3 nights with my family. The stay was most enjoyable and relaxing. The front desk staff was very efficient and were always ready to help. I had stayed there during the Ethanol Conference. We had requested for twin rooms and were given excellent huge rooms.on the first floor. The hotels location is perfect as it has the best shopping and food joints at walking distance. The tram and bus stations are also just a minute walk from the hotel. Perfect hotel with very efficient s... Read more
from Cheltenham, United Kingdom
Submitted on 28-11-2016
Stayed here for two nights whilst visiting the Christmas market in Brussels. Hotel is in a lovely part of the city - designer shops everywhere - and about 25 minutes walk from the main tourist areas. The hotel is absolutely gorgeous and the staff really friendly and helpful. We stayed in a standard room and it was wonderful - massive bathroom with huge bath and shower and the room had everything you could need. Not a bad word to say about it.
from Rishon Lezion
Submitted on 30-11-2016
I booked a room for 5 nights. I noticed that we will arrive around 10 in the morning. We arrived at 10:30. The checkin was quick and efficient. The lady from the reception informed us that the room will be ready in 20 minutes and this was a very nice surprise. The hotel and the room are elegant and respectable, reminde the real european atmosphere. The location is excellent, shoping, restaurants, museums, all within walking distance. The breakfast is not sufficiently rich and varied, but the s... Read more
from Sofia, Bulgaria
Submitted on 01-12-2016
Every aspect of the stay was admirable - location, room, cleanliness, breakfast, personnel - except for the poor internet at the conference rooms which interfered greatly with our work. I'd recommend fixing this.