BookIt.com Verified Traveler Orlando Godwin from Brooklyn, Ny

"Good morning our stay at the Nassau Palm wasn't the best let me start off when we got our room it was infested with bed bugs I spoke the the manager and she gave us a new room which must have been treated for bed bugs as well. The manager also try to insult me and said that she's giving me an upgraded room at the same price which was very upsetting and unprofessional. I'm going to attached pictures and video of the first room on all of the social network that I'm connected with. I will never stay at that hotel ever...The rooms are out dated and the service was poor..... The only reason why I stayed in the other room cause I didn't see any bed bug there and the manager said I will not be reimburse my money. The Bahamas was great but the hotel was horrible
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BookIt.com Verified Traveler Dove from Miami, FL

"I had the worse experience of my life. Visited the island 5 times as a nursing student. Everytime we stayed there someone is bitten with bed bugs. Some even bring back bugs with them in their clothes to their home. Few of my friends had Asthma attacks because of the dust and mold inside the room. One classmate even end up with bronchitis which she never had before. The hotel is dirty, disgusting, filthy...you name it. Some of the staff are very friendly and one and two are not so pleasant. I stayed here quiet often so I know. This was not of choice. The toilet smelled like sewer and the bath is dirty. We had to bring our own cleaning supplies and bed linen so we would not get bitten by bugs. If you want to experience what I did GO AHEAD!! They would also turn off the AC in the lobby area where you would eat at night and put up a fan. when you told them they would say the AC is not working however in the AM it is working. The bar opened until 8 or 9pm. Their is no resturant in the hotel. Gym disgusing.. Moldly smell coming from there. The pool... would not go inside. OHHH the water from the pipe is straight up salty. Got to buy water from the store to brush your teeth and wash face. Terrible!! The breakfast is nasty. Same thing every morning. Not a nice hotel to stay at. Trust me on this one. "

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BookIt.com Verified Traveler Kristopher Matsch from Hanover, Pennsylvania

"I stayed at the Nassau Palm Resort and I had a blast. The hotel amenities were great. Clean room, friendly service by all the staff members, and superb convenience to downtown and to the Fish Fry. Everything was with in walking distance from the hotel."

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"This was not my first visit to Nassau. However, I rate it thhe WORST planned vacation I've ever experienced!!!
Although I paid/confirmed an ocean-view/baclconey room, which was confirmed on my iteniery, the front desk tried their best to have me accept other accommondations.
Compliementry breakfast isn't meaningless if it consist of a cold corn muffinn the size of a cookie, an empty orange juice container and a substandard coffee machine that release form hot chocolate to coffee through the same spout. And, if you miss that you're done-da-da....there is no room service or resturant in the premise.
The picture doesn't reflect crossing VERY BUSY two-way traffic and climbing a STEEP staircase that does NOT have a railing!!!
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"We just returned from our trip to Nassau Bahammas. We had the best time. All the staff and locals were super friendly. We especially wanted to thank our taxi driver and local tour guide
He was amazing. He picked us up from the airport our first day and we called him every time we needed a ride. He was fast, corteous, knowledgable, and very sweet. He even took us on a private tour of the island and showed us all the local hangouts. I can't say more to thank him and the staff at the Sheraton. We had an amazing time! Thanks again"

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