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The Ritz-Carlton, Vienna

Wien (Vienna), Austria (VIE)

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Based on 853 reviews
Room & Rates
Club Room

Club Room

1 king bed or 2 single beds
463-sq-foot (43-sq-meter) room with city and courtyard views

Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Club Suite, 1 King Bed

Club Suite, 1 King Bed

1 king bed
893-sq-foot (83-sq-meter) room with city views

Layout - Bedroom, living room, and sitting area
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, slippers, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room

Deluxe Room

1 king bed or 2 single beds
409-sq-foot (38-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

1 king bed
732-sq-foot (68-sq-meter) room with city views

Layout - Bedroom, living room, and sitting area
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

1 king bed
635-sq-foot (59-sq-meter) room with city views

Layout - Bedroom, living room, and sitting area
Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Premium Room, 1 King Bed

Premium Room, 1 King Bed

1 king bed
538-sq-foot (50-sq-meter) room with city and courtyard views

Entertainment - Free WiFi and wired Internet access, 42-inch LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room, Balcony

Deluxe Room, Balcony

1 king bed
Entertainment - Free WiFi and wired Internet access, LCD TV, iPod dock
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, slippers, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
The Ritz-Carlton, Vienna
Schubertring 5-7, Vienna, Austria 1010

Rooms
Make yourself at home in one of the 202 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between EUR 23 and EUR 36 per person (approximately)
  • Self parking fee: EUR 40 per day
  • Valet parking fee: EUR 40 per day (in/out privileges)
  • Pet deposit: EUR 40.00 per day
  • Pet fee: EUR 40 per accommodation, per night
  • Rollaway bed fee: EUR 80.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Hypoallergenic Room Available
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 853 reviews
from Turku, Finland
Submitted on 21-05-2016
Price/quality is definitely not in balance-at least by my opinion. Have been there twice now and the trend is going down- there will be no third time for sure. The service is not as friendly and personal as it used to be, you got the feeling that people are working, not serving. I was astonished to see how bellboys commented on hotel quests and not in the positive way. This should not happen in any hotel but surely not in the one where you pay 500‚?¨/night. A shame really.
from Tiburon, California
Submitted on 22-05-2016
I really enjoyed my time at the Ritz-Carlton in Vienna. The staff at the club room lounge were absolutely the best. They truly did everything they possibly could to make my stay as welcoming and comfortable as possible. Would definitely stay there again.
from London, United Kingdom
Submitted on 24-05-2016
You end up with a fantastic room with high ceilings and a beautiful view, if you have bad luck or book via a cheap platform you end up in a room with low ceilings, no view and a little bit run down equipment already, we had just one chair in front of the TV and table, no sitting area............
from
Submitted on 26-05-2016
This hotel has good services and communities you can do a lot of things there, like swimming in a pool, fitness (for all ages), and the sky bar. It provides best services for the guests. The hotel provides big room numbers, good VIP rooms, junior, and master. It also has to elevators. The reception works all 24hours and provides any services. The restaurant food is good and delicious. Me and my sister Katya once went downstairs at 3am and stole the candy now we are their favorite guests! And be... Read more
from London
Submitted on 26-05-2016
Very good location near to the Hofburg and karlsplatz, great service and beautiful rooms. Spotlessly clean. Nice to have a Nespresso machine in the room. Enjoyed the rooftop bar where you get a lovely view over Vienna towards St. Stephen's cathedral.
from Eastchester, New York
Submitted on 30-05-2016
I must start this review by complimenting the unbelievable level of personal service I received at the Ritz Carleton Vienna. I was visiting for business and had a meeting planned on a Thursday so was arriving from New York on Wednesday to acclimate first. However my meeting got moved up to the Wednesday morning of my arrival at the last minute and when speaking with the hotel only a couple of days prior not only did they explain I could at least use their spa to freshen up for it as necessary bu... Read more
from
Submitted on 03-06-2016
My wife and I stayed at this hotel for 4 nights and were extremely happy with our stay. In spite of a very young looking staff, they were a pleasure all around. Very comfortable beds, great location, ample sized bathroom, very centrally located. We booked through AMEX FHR program, and had daily breakfast included. I am not sure it would have been worth it, otherwise. Not with so many cafes close by. Had dinner our first night at Dstrikt and it was very good. The rooftop bar also had a very casu... Read more
from Houston, Texas
Submitted on 06-06-2016
It's the typical price for a Ritz and you get what you pay for. We had a suite and it was absolutely huge. It's very modern if you like that sort of thing which for us it was a nice change. The bathroom were all white marble and plush. The best part was the heated floors in the bathroom and again I don't know if that's just in the suite. They also have a rooftop bar that's amazing and we hung out there both nights. Yes, it is pricy but if you're going to vacation...go for it!
from toronto
Submitted on 27-06-2016
Middle of the downtown surrounded with the palaces and the garden and the malls all at a stone throw distance.Main square just 5 mins walk and all the best places nearby it's the best situated Luxury Hotel with all the comforts in the hotel.Apart from being stragestically situated it offers the best in food and hospitality that you expect in a town with Palaces.We stayed for 6 Nights for Company conference and I was accompanied by my wife who enjoy the royal treatment by the staff who was very c... Read more
from Tatsfield, United Kingdom
Submitted on 28-06-2016
Really impressed with this hotel - from the moment we arrived when the seemed to know who we are without asking (!) - we were taken into the discreet luxury of this hotel. Our room I the 6th floor was beautifully appointed and the bed really comfortable. We had access to the club lounge (hubby spends half his work life in hotels....) which was one of the best I have encountered - quality of the food offering and the lovely lounge hosts. The pool and spa are also the best I have come across. A gr... Read more
from Brussels, Belgium
Submitted on 30-06-2016
We just got back from a long weekend stay at the Ritz Carlton. Very beautiful and luxurious hotel, we really enjoyed it. The room/bathroom/service/breakfast/rooftop bar, everything to confirm their 5 stars. Upon arrival we were told that the hotel was far from full. In such case I think an upgrade is reasonable, especially when paying 500‚?¨/night. Or maybe just a room with a view (we had no memorable view - facing the courtyard). Everyone always remember the hotels where upgrades were offered... Read more
from Rotterdam, The Netherlands
Submitted on 01-07-2016
We stayed at the Ritz Carlton Hotel in June. Hotel Rooms were great and the location is fantastic. We paid for the Concierge Clubs at Grand Cayman and Tysons Corner VA both of which were great. The Vienna Ritz Carlton Concierge serves the same boring sandwiches for lunch every day, rarely refreshes the one good item they will put out at Dinner so you better get their by 5PM. Dessert at night time are small tiny items which were average. If you stay over the weekend they serve yesterday's foo... Read more
from Stockholm, Sweden
Submitted on 01-07-2016
Had the possibility to spend a couple of days in Vienna at the Ritz Carlton. A very high service level in all areas of the hotel. Breakfast with a wide selection to choose from, clean and large room with a superior bed. You will also find a really good rooftop bar with a god wiev A strong recommendation if you are planing a stay in Vienna b
from Austin, Texas
Submitted on 08-07-2016
We really enjoyed our stay here -- excellent service, the staff was just wonderful. Rooms were comfortable and lovely, but I do have one complaint. We booked the Concierge Level, but what we actually got was "concierge access". We were on the third level of the hotel, but the concierge lounge is actually on the 7th or 8th floor. I just find this a little annoying and presumptuous. Some people really love all the free food and drinks that come with being on the concierge level, but what we l... Read more
from
Submitted on 10-07-2016
This is hard, really hard. We have been on a romantic vacation in Vienna last month and yet I am lost for words regarding this fantastic facility. So lost of words that I couldn't bring myself to summarize such a pleasant and wholesome stay in merely a brief. I can assure you that whatever you are about to read next is 100% authentic, because the rule of "too good to be true" might pop in your head. As soon as we arrived to the hotel we were welcomed by the staff, but not in a trained professio... Read more
from new york
Submitted on 10-07-2016
We spent 4 wonderful days at the Ritz Carlton Vienna. The rooms were very well done - with an incredible amount of technology. (a little complicated at first but we quickly go the hang of it) The club team was extremely helpful. Special shout out to Moritz in the club (who we quickly nicknamed St. Moritz) for his great dinner suggestions of Schwartz Kameel and Fabios - both great meals. And the Struedel in the club was much better than at the classic Sacher cafe. Great stay and thanks to the c... Read more
from keller, tx
Submitted on 12-07-2016
Spent two night with a family of 5 and had a wonderful experience. Service and Staff were superb, as expected. Due the popularity it was tough to get into the rooftop club during the evening. Check out the great fitness, pool and spa.
from Dallas, TX
Submitted on 16-07-2016
This is a very nice hotel in a good location. We looked at the pricing though to stay a few more nights and compared to some other hotels of the same quality it's not worth the cost. Also if you order food off the menu for breakfast, you may or may not get your order. The first day I ordered the healthy breakfast (avocado toast) and didn't get it. The second day my husband ordered the oriental rice and never got it. Otherwise, the complimentary cake pops are yummy!
from Kinshasa
Submitted on 16-07-2016
If you feel like pampering yourself or just want to share a day with love ones, I highly recommend afternoon tea at the Ritz-Carlton! Delicious food - although a bit more salty choices could have been offered - perfect service. An experience in itself!
from Fort Myers, Florida
Submitted on 17-07-2016
We spent three nights here in June and loved it! We arrived from London and our plane had been delayed causing us to reach the hotel about 1:00 am. Despite our middle of the night check in, the staff was courteous and very helpful in getting us settled in quickly. We had two adjoining rooms, both very modern in decor with excellent air conditioning! Quiet rooms, top quality beds, a luxurious bathroom and a Nespresso machine...perfect! Located along the Ringstrasse and just a short walk from ... Read more
from Shanghai
Submitted on 20-07-2016
Great location - within walking distance to most of the attraction and dining places . Historical building but very stylish renovation. Superb and efficient service. Staff are friendly and attentive. Very spacious room and bed very comfortable. The breakfast was excellent with wide choice from the menu. Worth the money.
from Kinshasa
Submitted on 22-07-2016
Another great experience at one of The Ritz's restaurant. Especially noticeable the attention given to my daughter. We ordered from the children's menu and she was given Disney's cutlery appropriate to her size and coloring things to ensure she was not bored by us adults. Not worth mentioning that she ate her entire plate - very unusal for my daughter... Was it the food or the attention..? In any case, it was a great success! Us adults had excellent food too and great service. Worth every penny ... Read more
from Aylesbury, United Kingdom
Submitted on 24-07-2016
I was looking for a good hotel in Vienna as we wanted to visit the city for an anniversary celebration. I had a number of Marriott reward points and I could use these to directly book the Ritz-Carlton. We spent two nights in the hotel and it is very well positioned to explore Vienna on foot. At the outset I must say that we had an excellent weekend because we both thought Vienna was a beautiful and welcoming city. The hotel is in an old building that befits the city location but its is decorat... Read more
from High Wycombe, United Kingdom
Submitted on 25-07-2016
We spent three nights at this hotel in an executive room on the fourth floor. Beautiful room with the bathroom hidden behind a full length sliding picture. The breakfast, which was included, was amazing! We had the healthy breakfast and the poached egg served in half an avocado and topped in chilli and spring onion was fantastic. The staff were excellent and nothing was too much trouble. They even lent me two English conversion plugs as I forgot to take mine Have recommended it to friends alread... Read more
from
Submitted on 27-07-2016
Booked through Marriott points and stayed one night in the standard room and one night in the upgraded room (150 euro). I would not pay the extra to stay in the upgraded room if I went back. Hotel was fantastic, service was excellent. Be sure to have them show you how to operate the electronic black-out curtains when dropping off your luggage, I found it slightly confusing as the buttons would only work intermittently, but I was extremely tired.
from Mumbai (Bombay), India
Submitted on 27-07-2016
the staff was very hospitable and made the entire experience even better, the concierge also helped in planning the day activities and had very good suggestions and always helpful. the rooftop lounge are-"atmosphere" is beautifull and one of its kind in vienna. there are plenty of things within walking distance from the hotel, and all hotel staff will help in going and planning, and provide imp tips.
from Wishaw, United Kingdom
Submitted on 28-07-2016
My twin sis and I stayed here at Easter. Wonderful experience from check in to check out. Great breakfast buffet and menu to choose from. Had the poached egg and avo...mmmm. Chia pudding great too. Dinner in Melange lobby bar great and so was the "martini trolley". Ballantine made great grey goose gimlets. The staff here are extremely well trained, polite and courteous. Nothing too much trouble. They made our stay a wonderful experience. Nice for someone to take the time to ask how we en... Read more
from EWJ1974
Submitted on 30-07-2016
I stayed here for a combination of business and pleasure It is a wonderfully appointed hotel The rooms are decorated beautifully The staff are helpful and attentive to your needs Amazing roof top bar with great view over the city Will definitely return
from Leicester, United Kingdom
Submitted on 31-07-2016
Just back from four nights in this fabulous hotel. There is not one criticism I could make. The staff are so helpful, polite and extremely well trained. Everywhere is spotlessly clean, the room so comfortable, the bed and pillows were divine. A lovely choice at breakfast. Nothing was too much trouble for anybody, .I have stayed in some lovely hotels, but this is the best.
from Monaco
Submitted on 05-08-2016
Everything is really good there and I advise you to stay in that hotel. Our family often stays in that hotel. In fact we had a lot of adventures there. Me and my sis went down to the reception at three o'clock in the morning to steal some candy. Our brothers pressed a button that shall remain nameless, and it was really funny! We also did something we call ***revenge***. I can't wait for our next stay!!! <3 <3 <3
from Ridgefield
Submitted on 05-08-2016
Visiting Vienna for first time and booked with Amex Fine Hotels and Resorts. It was the least expensive of the 5 to chose from. The hotel is very new and modern. The staff is first rate. I would recommend staying. With Amex you get the breakfast for free and it is soooo good. We received a room upgrade and early check in, 9:30 am. The room is huge, even for US standards. The rooftop bar is really special also.
from Hangzhou, China
Submitted on 06-08-2016
The 3rd Ritz-Carlton Hotel I have stayed with my daughter on this European trip. The new room keys with city name is such a great idea and every hotel are very kind to allow me to keep one for souvenir and memory. Welcome lolly sticks of Sacher cake style is a great touch and we like the Arabic tea in front of the reception. Our twin bed room is large, we adore the walk-in wardrobe. What a pity that we didn't reserve a table at roof top lounge and all of seats are occupied. It seems very cas... Read more
from
Submitted on 09-08-2016
We had a corporate group of about 100 people give or take. This resorts was extremely clean, great friendly service, and wonderful location. The roof top bar was great however, I feel the drink prices were on the high side even though its the Ritz. Concierge was quite helpful and friendly and gave great recommendations.
from
Submitted on 12-08-2016
Excellent location with walking distance to the most attraction! Beautiful hotel with great staff! Superb room with great bedding and amenities. Super clean! Fresh and delicious breakfast with lots of healthy choices. Would definitely come back.
from San Antonio
Submitted on 16-08-2016
I can‚??t say enough good things about the Ritz Carlton Vienna. The location is perfect, the facility exceeds my expectations and service top notch. I opted for a Club Level Room which provided access to the club lounge and offered hotel check in/out service ‚?? so waiting in the main lobby was not necessary. The lounge staff are highly professional, courteous and willing to help with any guest requests. The food quality and options, presentation and attention to detail was amazing. Gwendo... Read more
from Sydney, Australia
Submitted on 29-08-2016
Fantastic hotel. The staff were so friendly and attentive, they couldn't be more helpful. The rooms were very roomy and exceptionally clean. Great breakfast with plenty of variety. The hotel is very close to restaurants and a 10 minute walk to the Opera House and shopping mall. There is a tram service outside the door. I thoroughly enjoyed my 5 day stay.
from
Submitted on 30-08-2016
Is difficult to compete in Vienna with historic hotels like Sacher o Imperial...but Ritz Carlton hotel is among the 3 best places to stay in town.Modern hotel with all the facilities.Rooms are really big and confortable and dinning room is cool and peaceful.
from Newport Beach, California
Submitted on 31-08-2016
Absolutely wonderful stay at the Ritz. We were here only for one day but thoroughly enjoyed our stay at the hotel. Easy check in through the club lounge and they took special care as we were celebrating a family occasion. Very comfortable rooms and bedding. Overall, we had a lovely stay at this property.
from
Submitted on 03-09-2016
This is a great hotel in the heart of vienna, just next to the awesome stadpark. Hotel staff are awesome, we got wonderful treatment both at the check-in and check-out. All staff at concierge are wonderful. Rooms are big and bathrooms are fabulous. All in all, a perfect hotel in every single detail.
from Paris, Ile-de-France, France
Submitted on 08-09-2016
I have stayed here a half-dozen times and have generally found the experience very agreeable. The rooms are beautiful and the staff is friendly but the place feels a little disjointed and without much soul. The fact that it is a combination of two buildings contributes to the choppy feel. It is almost as if the hotel is searching for an identity. Major pluses are location, service and a very good restaurant and bar. Exercise facility rates as adequate to good.
from
Submitted on 11-09-2016
Perfect city break hotel. Perfect location close to everything interesting to see in Vienna the rooms are as usual perfect and service friendly and competent. Hotel has a beautiful roof top bar but is beaten by the one from the competition across the street who has in addition a beautiful pool up there. All in all perfect experience.
from Kansas City, Missouri
Submitted on 11-09-2016
From the extremely helpful and friendly staff to the great breakfast to the large room, we truly enjoyed our stay at the Budapest Ritz-Carlton. The location is great whether you tour the city by taxi, subway or tram.
from Bedford, United Kingdom
Submitted on 13-09-2016
Great hotels are more than just excellent locations and first class accommodation and service - it is their staff that ultimately makes them something special and that is what the Ritz-Carlton has from the offices, with great attention to personal detail, throughout the whole hotel where all the staff we came across had the customers needs always at the forefront - just an excellent experience and highly recommended.
from
Submitted on 13-09-2016
My Mother and I stayed here for a few days during the New Year and absolutely loved our stay. The location of the hotel is fantastic - being on the "the ring" itself offers great and easy access to all the sights and restaurants inside the ring without the crowds/traffic and hassle of actually staying within the ring. The staff at the hotel was beyond professional and absolutely top notch. We experienced a small issue with our room and it was dealt with professionally and swiftly. The spa is fan... Read more
from Zurich, Switzerland
Submitted on 13-09-2016
This is undoubtedly a great hotel. The overall impression is very much classic luxury but without anything old fashioned. Service is excellent though the very young staff visibly inexperienced but making that up with enthusiasm. The reason I'm subtracting one star is that 1) the shower was a disappointment and 2) I did not get the promised fast checkout despite having asked and signed for it at checkout. It is amazing how many luxury hotels have cumbersome showers despite a good shower argua... Read more
from Charlevoix, Michigan
Submitted on 14-09-2016
My only night in Vienna was spent at this lovely hotel. The room was nice and the staff was very good! The location allowed me to explore the area on-foot very easily. I especially liked that there was a charming park nearby
from Moscow, Russia
Submitted on 14-09-2016
There were some issues when we did booking as the reception was not able to confirm late check-out. BUT starting with our arrival and till the departure everything was just perfect. BRAVO - they have managed to surprise us. For instance, The Ritz made an upgrade of the room (we didn't request for that). All checking formalities were moved to the club level where you are treated with high level of hospitality and can eat almost 24 hours. Special attention shall be paid to the Dstrict restaurant a... Read more
from San Francisco, California, United States
Submitted on 16-09-2016
What's not to like about staying at the Ritz Carlton! Centrally located, amazing staff, great room. We stayed for four nights recently and had a great stay. The bed was very comfortable with great pillows. Everyone was incredibly helpful and friendly. Simon and Simon were a great help at the Concierge desk before and during our stay. We arranged for transfer service from the airport which was seamless.
from Gaithersburg, Maryland
Submitted on 16-09-2016
This hotel is located in a great part of the city, walking distance to St. Stephen's cathedral and right on the Ringstrasse. It's also no more than a 5-minute walk to the Stadtpark subway stop, making it very convenient for those traveling to the airport or anywhere else. Our flight got in very early in the morning and we didn't think we'd have a room ready until the afternoon. We were shocked when the girl at the front desk told us she had a room ready (at 8:30 AM). What a pleasant surprise... Read more
from Memphis
Submitted on 19-09-2016
When we arrived at the Ritz Carlton we were directed to the Club for check in as we were staying in a club suite. Our suite had welcome fruit and bottled water along with welcome notes from the Vienna hotel and the Boston Ritz where stayed in June. The living room had a window seat where my wife enjoyed reading during relaxing moments. The hotel is an easy walk to all tourist sites in the first district including the Kanterstrasse, the Albertina, the Belvedere, the Hofburg and the Spanish Ridi... Read more
from Brandon, Florida
Submitted on 19-09-2016
From the moment we arrived it was all down hill. As a Ritz-Carlton client staying at many US and European locations this is not what I would have expected on one of their properties. So sad to have had such negative experience.
from Vancouver, Canada
Submitted on 20-09-2016
We rented a car and drove to Vienna from Budapest. When we first pulled into the hotel, we were greeted by Mohammend. He's like the Energizer-bunny ... lots of energy, smiling, and constantly on the move. Mohammed quickly got our bags out of the car and instructed the other staff members to take us to reception. Mayreen, at reception, had us checked-in within 2 minutes. Fast, efficient, and friendly. She saw that my son and I were clearly tired from our drive, and encouraged us to get int... Read more
from Land O Lakes, Florida
Submitted on 20-09-2016
Member of Ritz-Carlton Rewards; enjoyed many Ritz properties both in Europe and United States. Penha Longa and Hotel Arts, in particular, were favorites. However, the experience in Wein, was awful..in reception area, stacks of dirty glasses, no greeting; told our room "ready in 15 minutes"; 5 HOURS later it was. My husband is Austrian and had to cancel afternoon/evening plans, as well as Ritz rooftop lounge reservations, due to delay. Room hair dryer,shower and TV remote did not work. Club ... Read more
from Los Angeles, California
Submitted on 21-09-2016
My husband and I recently spent 3 nights at the Ritz Carlton at the end of our own bicycling trip in Austria. We arrived at the hotel on bicycles (!!), looking pretty dirty and sweaty, and no one even blinked. The front desk and bellman happily helped take the bikes away to storage, escorted us upstairs, and suggested we check-in on the Club level (which is where we had reserved a room). The Club staff were delightful despite our appearance and in fact, they were outstanding the entire time -... Read more
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