from Brisbane, Australia
Submitted on 25-09-2016
In August we booked to stayed overnight at the Seasons Harbour Plaza Hotel in downtown Sydney prior to embarking on a cruise ship the next day. We chose this hotel for its proximity to Circular Quay from which our ship was leaving. This "boutique" aparthotel has a wonderful position - a short walk to Darling Harbour, the Harbour Bridge or to the Town Hall, the Queen Victoria Building, and all of the CBD. The staff were pleasant, courteous and obliging, and were happy to store our luggage for...
In August we booked to stayed overnight at the Seasons Harbour Plaza Hotel in downtown Sydney prior to embarking on a cruise ship the next day. We chose this hotel for its proximity to Circular Quay from which our ship was leaving. This "boutique" aparthotel has a wonderful position - a short walk to Darling Harbour, the Harbour Bridge or to the Town Hall, the Queen Victoria Building, and all of the CBD. The staff were pleasant, courteous and obliging, and were happy to store our luggage for us as we couldn't access our room for several hours on arrival - a two-edged sword, for unlike most hotels who have a 10am check-out, this was 11am checkout which is nice, but precludes any possibility of early access to one's room. The advertisement says " Highlights at this aparthotel include a full-service spa, a restaurant, and an indoor swimming pool." Actually, the pool was not functioning, and although there is a coffee/snack shop attached to the hotel , it no longer belongs to Seasons Hotel, yet it shared the hotel's foyer toilet facilities. However, we used this coffee shop twice and found it very good. The foyer, whilst stylish and very attractive, was quite small, and only a three piece suite could be accommodated to service waiting guests. There was also no parking available, which could be a problem to some guests.
This accommodation is billed as an "aparthotel" which means that it is a hotel whose accommodation consists of small apartments consisting of a bedroom, sitting room, kitchenette, dining and bathroom. This of course could be useful for travellers who were staying for a longer time, but wanted to be in a central position. Our bedroom had windows facing onto Sussex Street, but the rest of the apartment had no natural light and was therefore somewhat gloomy. However, the kitchenette was adequate, and the bathroom was nice - clean with good water pressure. However, the one thing which really amazed us was the "airconditioning", which had also been billed as a feature in the blurb. As it was August in the Southern Hemisphere, it was still quite cool, and we were still in winter clothes. After an afternoon's outing, as we are elderly, we came back to our hotel to relax for the evening. However, after dark, although we had switched on the "airconditioning", the apartment gradually grew cooler and cooler until it became totally uncomfortable. We kept trying to increase the temperature on the conditioner control, but nothing worked. Forced to phone reception for help, we were told that because it was winter, all air-conditioning was centralized throughout, via reception, and couldn't be adjusted in any way. We were amazed at this, because clearly, there was NO AIRCONDITIONING WHATSOEVER - - at least in our rooms. When we protested that it was actually quite cold in our apartment, we were offered a little plastic heater, about 25 x 29 cm which made little or no difference when it tried to heat the apartment. On retiring, there was only one blanket on the bed, and, unlike any other hotels in which we have stayed, not even a spare blanket. Bbrrrrrrhhhh!!!! After that night, we were very happy to scurry down to the coffee shop next door, and have some hot cinnamon toast!
On the whole, however, this was not an expensive hotel, the staff were very courteous, obliging and helpful, the position was superb, and in spite of our rather gloomy apartment, I believe there could be nicer accommodation there. Just make certain you stay there in spring or autumn, when the pool is probably functioning, and the lack of heating or cooling airconditioning might not be noticed!