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Sofitel Melbourne On Collins

Melbourne, Victoria, Australia (MEL)

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Based on 4664 reviews
Room & Rates
Luxury King Room

Luxury King Room

1 king bed
431-sq-foot (40-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Classic Twin Room - City View

Classic Twin Room - City View

2 single beds
388-sq-foot (36-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Junior Suite, 1 King Bed, View, Corner

Corner Junior Suite

1 king bed
549-sq-foot (51-sq-meter) room with water views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Classic King Room - City View

Classic King Room - City View

1 king bed
388-sq-foot (36-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Superior King Room

Superior King Room

1 king bed
388-sq-foot (36-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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King Room - Club Access

King Room - Club Access

1 king bed
388-sq-foot (36-sq-meter) room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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King Club Suite

King Club Suite

1 king bed
829-sq-foot (77-sq-meter) room with city views

Club Level - Club Lounge access, buffet breakfast, light refreshments, Internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LED TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Sofitel Melbourne On Collins
25 Collins Street, Melbourne, VC Australia 3000

Rooms
Make yourself at home in one of the 363 air-conditioned rooms featuring refrigerators and LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Cable programming and iPod docking stations are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature designer toiletries and hair dryers.

Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless Internet access (surcharge) and concierge services. This hotel also features babysitting/childcare (surcharge), gift shops/newsstands, and a hair salon.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Melbourne? This hotel has 5382 square feet (500 square meters) of space consisting of a conference center and meeting rooms.

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Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 35 and AUD 50 for adults, AUD 35 and AUD 50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 29.50 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 29.50 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 55.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per night
  • Onsite credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4664 reviews
from Moscow, Russia
Submitted on 24-05-2016
stayed one night with a colleague (two different rooms) last week. Check in was efficient as usual. However, the check in staff just simply said that the 'welcome pack" was not made up for me. Just gave us the keys to our rooms. The welcome pack is simply a standard proforma letter from the manager welcoming the Platinum member staying and stating the benefits for the stay. It takes less than a minute to do as per my previous experience. Not to mention that the welcome gift which is usually fru... Read more
from sydney
Submitted on 25-05-2016
Room size is average but it's very user friendly. Beds are so comfortable. Staff are very professional and welcoming. The best concierge team I have experienced in recent years. They will find yes for any questions they have received.
from Warrnambool, Australia
Submitted on 25-05-2016
Stayed in the Luxury room, amazing staff, amazing view and an amazing room. 10/10 Would definitely return to this motel. Looked over the MCG and the yarra river. Best experience i have ever had in Melbourne.
from Melbourne,Australia
Submitted on 25-05-2016
Excellent customer service throughout our overnight stay @Sofitel on Collins st.. King corner suite had the most amazing views of the city from each of the 6 floor to ceiling windows..We could see the crowd @MCG while the footy was on TV..Didn't want to leave the room with fabulous views @night & the next morning. .Sofitel left a surprise bottle of champagne &birthday card for me when we returned from dinner & my magic mushroom dessert arrived with happy birthday on it which was the best dessert... Read more
from Brisbane, Australia
Submitted on 25-05-2016
We just returned from a 4 night stay at the Sofitel on Collins Street and it was a fabulous stay! We booked our room with Club Access and we were so happy we did. If you are considering the Club Access I would just say go for it, it's far better than we imagined. The food is wonderful and there is so much choice. We actually never ended up going out for dinner on 2 nights as planned as we had so much to enjoy in the lounge we stayed there until the evening canapes ended and then just went f... Read more
from Melbourne, Australia
Submitted on 07-06-2016
Exellent in every way and value for money. Great location and staff were fantastic. Service was top quality. We were on the 35th floor view was amazing would highly recommend and if I have to stay in town again, I will sya with them.
from Melbourne
Submitted on 07-06-2016
Very good had a great stay staff very polite nothing is a problem , just perfect also in great position everything at the door step in city . All live shows in walking distance and public transport at door step
from Melbourne, Australia
Submitted on 07-06-2016
As Accor Plus members we stayed overnight for the Singin in the Rain Package. It was amazing from start to finish. The room we had on the 49th floor facing the Art Centre was an unexpected bonus. The views were spectacular. The staff were extremely friendly everywhere we went. The attention to detail was above expectations, particularly the chocolates in our room. The buffet breakfast was world class. I would highly recommend this hotel and would like to pay a particular compliment to Terence, G... Read more
from Dubai, United Arab Emirates
Submitted on 08-06-2016
The hotel service was excellent from the moment I stepped at the door. All staff were supportive. I was offered an upgrade being a platinum member, room was on the 47th floor with a great view of the river. Room was decent with all needed amenities, but they definitely need an upgrade, same goes for the toilet. The wifi signal was very poor and had to use my data all the time until a lovely lady at the club lounge called Cazrina arranged and provide me with a router. The breakfast at the cl... Read more
from Warburton, Australia
Submitted on 08-06-2016
On the plus side: For world class luxury - which has a 'feel' of calm, and world class unhurried, 'classiness' too, - you cannot go past the Sofitel 'on Collins' in Melbourne ( of the Sofitel in most places for that matter)! You can be sure to get friendly, helpful, 'go above and beyond' staff, a room with stunning views and yet a feeling of your own oasis of peace while you are in your room, and of being " far above the madding crowd". Add to this, a bed that no matter how bad your back ... Read more
from
Submitted on 19-06-2016
This was my second stay at the Sofitel in Melbourne and both times have been great. It's in an excellent spot at the top of Collins Street and the Club lounge makes it a very good deal, given the meals offered and drinks. The rooms have great views if you are on the bayside.
from Brisbane, Australia
Submitted on 20-06-2016
Tried the Sofitel overnght one of the junior suites Fast check in and departure Great view from thr room Plenty of room All modern amenities ,comfortable bed and pillows All in all enjoyed the stay.Close to downtown so very convenient
from Greater Melbourne, Australia
Submitted on 20-06-2016
We make regular trips to Melbourne and have stayed at most, if not all, of the big name and boutique hotels there. Without a doubt, the Sofitel has been the most enjoyable stay yet. Whilst I would honestly rate The Crown Towers as having more glitz, the customer service, attention to detail and overall experience of staying at the Sofitel outrates the glitz any day, and at a more affordable rate. I've found my new go-to hotel in Melbourne.
from Hobart, Tasmania, Australia
Submitted on 20-06-2016
Have stayed at the Sofitel a few times in the past. We find its location handy to shops, sporting arenas plus easy to get to by car/taxi (plus I'm a Accor LeClub member). Upon arrival, by taxi, we were handed details of our cab in case we left something in it. A great service. Check-in was quick & efficient. Our room was on the 48th floor & had fantastic views over the river & towards the bay. Room was very comfortable. Access to the Sofitel Club is a bonus if it forms part of your package. Offe... Read more
from Hobart, Australia
Submitted on 21-06-2016
The Sofitel was elegant & welcoming. Shared a lovely large corner room with a friend with spectacular views of the city & all the roads leading to it. The bathroom was roomy & well appointed & of course spotlessly clean. Great towels & toiletries are provided .The beds were extremely comfortable & the chairs in the room were great to sit in & watch some TV. The hotel's location provides easy walking access to the city & local theatres. On the hotel's doorstep is a large shopping complex with so... Read more
from Corlette, Australia
Submitted on 27-06-2016
Easy drive up, unlike most CBD hotels the Sofitel has a drive at the entrance off the main street so arriving and checking in is stress free - valet parking not excessively expensive. Nicely appointed large king room; great bar on top floor.
from Melbourne, Australia
Submitted on 27-06-2016
Most enjoyable for a special occasion. Great central location, facilities and room service with the club service as well. Will return and happy to recommend to others. Good value, great views, good meals and service.
from Melbourne, Australia
Submitted on 27-06-2016
On returning to the Sofitel for my 50th birthday I was pleasantly surprised at check in to receive an upgrade to the prestige suite on level 45 with a magnificent view over the bay and tennis centre. This suite has a large lounge and dining area with a separate bedroom with bathroom. Check in was efficient and we received a lovely bottle of sparkling and chocolates and also as a special treat one of there gorgeous Sofitel teddy bears. We had already booked the club level as we love the extras... Read more
from
Submitted on 30-06-2016
Sofitel on Collins is still everything a 5-star luxury hotel should. It still exudes space, grandeur and character, although its décor and furniture are showing inevitable maturity. Service at the front desk was excellent. The hospitality department even threw in an A$35 sparkling wine for our celebration complete with a hand-signed card. Nice, attentive and heart-warming! We were initially offered a twin room but the two beds were coffin-width single beds that do not encourage tossing and tur... Read more
from Shepparton, Australia
Submitted on 01-07-2016
This was a lovely hotel. The feeling of space was spectacular in the atrium and public areas. Valet parking worked very efficiently. The views from the bedroom are the best Melbourne views I have ever seen. A few small quibbles, I felt that a hotel of this standard should had a swimming pool rather than being told to go down the road to use the Novotel one. Also the size of the bathroom in the rooms was small for the 5 star rating. I prefer a separate bath and shower in a 'posh' hotel but this m... Read more
from Adelaide
Submitted on 03-07-2016
Stayed here recently for a couple of nights for a bit of top end luxury in Melbourne. The rooms are consistently well maintained to a high standard, clean and reasonably spacious , with plenty of room to hide your bags and clothing ,so that you can enjoy the ambiance . The Club room is still one of my favourites , with expansive views of the city, and friendly attentive service. Breakfast gives you a choice of a la carte or buffet, and all is of a top standard, as is the drink and nibble servic... Read more
from Sydney, Australia
Submitted on 03-07-2016
This is a beautiful hotel you can tell the minute you enter It's spacious well appointed lobby which is grand but welcoming. I love that you can just sit here on one of the many clusters of sumptuous lounge areas and read the paper. The staff are efficient and friendly and check-in is seamless. The views are incredible and the rooms while they haven't been updated in a little while are well appointed with thoughtful extras. The bed and pillows felt like a cloud and I slept very well. If you... Read more
from Surrey
Submitted on 04-07-2016
My wife and I stayed in the Sofitel for 10 days June. We were visiting Melbourne to see our daughter who lives there. As an Accor member we had the use of the very efficient fast Check-in. From the moment we arrived we were well looked after. Our room was on the 47th floor and was double aspect so had excellent views. The room was spacious and well appointed with a reasonable amount of storage. The bed was extremely comfortable (something Sofitel/Accor pride theselves on) and the room was well... Read more
from Tocumwal, Australia
Submitted on 04-07-2016
My wife and I stayed Friday and Saturday for our 10 year wedding anniversary. We stayed in corner room 5401. Nice room with an amazing view towards Crown and Rod Laver. Very comfortable bed. The only problem we found was most of the un used power points where faulty! So phone charging was a problem the 1st day. Looking forward to our next visit.
from Panama City, Panama
Submitted on 05-07-2016
Will be traveling this week, but so far they have been fast in responding my requests and very flexible in adapting my room for my allergy needs. Look forward for my stay! They confirmed me they will add an air purifyer to the room. I will update my experience as it develops.
from
Submitted on 07-07-2016
Always happy staying at the Sofitel Melbourne . Totally enjoyed our view from our corner room 4501. Very attentive staff nothing was too much effort. Will definitely be going back. Cocktail bar staff are very efficient and friendly.
from Dubai, United Arab Emirates
Submitted on 08-07-2016
After staying in other Sofitel hotels I thought I would give the Melbourne Sofitel a go. Positive points: - At check in we received excellent service and it was a great way to be greeted. As we asked to be checked in very early it was granted to us in which we were very grateful for and made a big difference for us. - The location is ok and a few blocks from the city centre. As long as the weather is good that will not be a problem. - If you like your bed nice and soft as well as the pillows,... Read more
from Sydney, Australia
Submitted on 09-07-2016
Having read some lovely reviews for this hotel, I was sadly disappointed following my stay at the Sofitel. It is a very noisy hotel, noise carries up from the restaurant level and can be heard in all rooms (due to hotel design). The walls between the rooms are paper thin and housekeeping make up the rooms very late in the day. I also chose to have a la carte breakfast rather than the buffet and waited 20 minutes for my toast. Overall, a mediocre experience.
from Yackandandah, Australia
Submitted on 09-07-2016
A very nice welcome at the front desk, which I think would be standard even if I was not an Accor member. The room was presented beautifully and the view astounding. Linen and towels were fresh and clean and the bathroom extras very nice. An special "extra" was a bottle of champagne for us to celebrate our trip down to Melbourne from our country home. Such a nice touch thankyou. Wifi was very convenient and consistent even though I did not use it very much, appreciated it being available. If I ... Read more
from Currumbin, Australia
Submitted on 09-07-2016
I have now stayed here 5 times in the last year and every time has been great. Having access to Club Sofitel as a Platinum Accor Member is a great perk and they do a fantastic breakfast. I have had a mixture of rooms and Ive been upgraded to the next level on all stays I think. My favourite has been the corner rooms but all of the rooms so far have been very spacious. Service is always impeccable, check in and check out fast and the Hotel is well situated in the middle of Melbourne CBD.
from
Submitted on 10-07-2016
The Sofitel offers a comfortable room at the end of a days work, I enjoy unwinding in the Gym with a view over the Tan and the MCG. It is a shame though, that a new construction has blocked some of the Gym views. Good location and proximity to most of the best restaurants in town.
from Melbourne, Australia
Submitted on 11-07-2016
Just spent the one night here recently with my husband. We were on floor 43 and the views were spectacular. The room was spacious and very clean. The bed was extremely comfortable. Loved the free champagne on arrival and chocolates. Look forward to returning some time soon.
from Sydney, Australia
Submitted on 13-07-2016
Just had 4 great nights at the Sofitel on Collins Melbourne. First stay at this hotel and very impressed. Room was immaculately clean and comfortable. Gym was large and well equipped. Had access to the Club lounge which makes other hotel 'Club' facilities I have used look very ordinary with lovely breakfasts, lunch, afternoon tea and great Cocktail hour. Staff, especially in the Club, were all friendly, pleasant and helpful. I will make this my regular hotel for Melbourne stays in future and rec... Read more
from Eden Prairie, Minnesota
Submitted on 13-07-2016
The Sofitel is an excellent hotel. I've stayed there more than once now, and have never been disappointed with any aspect of it. If at all possible, I highly < pun > recommend booking a corner room on a higher floor - the views of the area are amazing. Waking up to watch the sun rising over the low morning fog carpeting the city makes you feel as if you are literally and figuratively on top of the world. The location is outstanding, being at the so-called "Paris End" of Collins. Walking to the A... Read more
from Melbourne, Australia
Submitted on 15-07-2016
This is a Great Hotel . My wife and I spent our wedding night here in 1988 ( it was the Regent Hotel then ) and we have been going back ever since ( this would be our 20th visit ) The rooms ( and the views) are magnificent ( the hotel reception is at ground level , but the hotel rooms and amenities start on the 35th floor ) the staff are very friendly , professional & efficient . The restaurant is very good and Club Sofitel is an excellent space ( available if you are staying in one of the... Read more
from Wollongong, Australia
Submitted on 16-07-2016
This hotel provides lovely service from staff and rooms are well maintained clean and extremely comfortable. Positioned on Collins street it is a fabulous location to city centre shops and restaurants. There is a variety of small food outlets within the complex giving you an option to eat either in house or at a more budget option cafe. Staff are extremely helpful and service is of an extremely high standard. I stayed on one of the top floors and had fantastic views. Ask for a Corner room if yo... Read more
from Sydney, Australia
Submitted on 16-07-2016
A lovely room with magnificent views. The bed and pillows were exceptional.Staff friendly and courteous. Breakfast was lovely , just a tip, scrambled eggs need to be ordered as those on the buffet are served with a hint of fish, not a favourite of mine. The hotel is very central for shopping and dining. A beautiful place to stay.
from Singapore, Singapore
Submitted on 16-07-2016
The location of the hotel is good and accessible to many places. The room is very comfortable with quite a bit of high-tech equipment installed. The toilet has a sensor that will light up the vanity light. This is very useful when you go to the toilet at night. The bedside has a control panel that controls all the lights the room. It even has mood light options. This is a real cool feature that many hotels do not have. The bed is very comfortable with good spine support. The view from th... Read more
from
Submitted on 17-07-2016
Always flawless. The smooth calm, the willing staff, the linen, the views.. never a bad experience. One change we've noticed is that the sofitel club has been attracting guests who are a bit greedy and rough with unsupervised children. I'll seriously consider purchasing club access next time, just in case standards don't rise.
from Nelson Bay, Australia
Submitted on 20-07-2016
Stayed 2 nights & the room was fantastic only having to climb into the bath for a shower was a let down. The bar/lounge was great could have stayed for hours felt very relaxed. The view from the 47 th floor was fantastic. Beds very comfortable. Service was excellent.
from
Submitted on 20-07-2016
Wanna check out Old Treasury Building, Parliament House, St Patrick's Cathedral and Old Trinity Lutheran without leaving your hotel, this is the hotel to stay! Excellent services and smiley staff makes you at home. Nice shopping places next to your hotel. And Chinatown with its supper offerings is just 10minutes walkđ???.
from Queensland, Australia
Submitted on 21-07-2016
Traveled on a special weekend away in May for my wife's birthday . Room was magnificent the bar, drinks and snacks were fantastic. Convenient also to go to the footy, shopping in the city or just exploring Melbourne. One thing I did find unusual was that Melbourne has an awesome Coffee culture and yet they still had Nescafé instant in the rooms. Life is too short for bad coffee.
from Torquay, Australia
Submitted on 21-07-2016
Cannot fault anything,reception very obliging the room very generous in size and all amenities again faultless will stay again (and again). Always look for the good deals you can get a real discount without downsizing room standard
from Jerusalem, Israel
Submitted on 21-07-2016
We stayed for two nights in a room on the 42nd floor. The staff was overwhelmingly friendly and helpful. All the staff members such as the front desk, the concierge and the room maid, had done their best to help and make our stay the most comfortable. However, some issues should be mentioned, especially due to the fact that this is a 5 star hotel. We had moisture and mold on the wall of the bedroom. This should be fixed, we wouldn't expect this from such a truly prestige hotel! Another prob... Read more
from Palmerston, New Zealand
Submitted on 21-07-2016
My wife and I had 5 nights at this hotel and couldn't fault it. We had a corner room on the 43rd floor that had the most incredible views across the city. The location was excellent with a tram stop right outside and in walking distance of interesting lanes and amenities. Room was very spacious and well appointed with the most comfortable bed. Highly recommend it.
from Raymond Terrace, Australia
Submitted on 21-07-2016
Excellent Hotel, bit pricey but for that special occasion it's perfect. Great location with a tram stop at the door. Service was great and all staff were very attentive. Would highly recommend the Club Sofitel.
from
Submitted on 22-07-2016
My stay at the Sofitel on Collins was an absolute dream. From the staff to the spectacular views of Melbourne, my stay at the hotel was perfect. We were upgraded to the Prestige Suite 3707 and it was spectacular! Room service was prompt, the bed was amazingly comfortable and the toiletries were a delight to use. Looking forward to our next stay in September, would be lovely to get the same room!
from sydney
Submitted on 23-07-2016
My stay proved to be a series of let downs . As a platinum Le Club Accor member I was offered no benefits aligned to the status level . In fact I was informed prior to arrival there would be no lounge access provided, upon arrival no room upgrade and even worse my only request was for a quiet room being a light sleeper which was ignored and a room just above the atrium bar was allocated.Further my room was adjacent to a construction site ( see photo) ,noise,crane view and blaring security lights... Read more
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