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Quest on Lonsdale

Melbourne, Victoria, Australia (MEL)

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Based on 165 reviews
Room & Rates
Studio Apartment

Studio Apartment

1 queen bed
301-sq-foot (28-sq-meter) room with courtyard views

Layout - Dining area and sitting area
Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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One Bedroom Apartment

One Bedroom Apartment

1 queen bed
377-sq-foot (35-sq-meter) room with city views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Two Bedroom Apartment

Two Bedroom Apartment

1 queen and 2 single beds or 1 queen and 1 double bed
581-sq-foot (54-sq-meter) room with city views

Layout - 2 bedrooms, living room, and dining area
Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
One Bedroom Apartment

One Bedroom Apartment

1 queen bed
377-sq-foot (35-sq-meter) room with city views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LCD TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Quest on Lonsdale
43 Lonsdale Street, Melbourne, VC Australia 3000

Rooms
Make yourself at home in one of the 53 individually furnished guestrooms, featuring kitchenettes with refrigerators and stovetops. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and discounted use of a nearby fitness facility.

Dining
Take advantage of the apartment's room service (during limited hours).

Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this apartment consist of a conference center and a meeting room.

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 20 per person (approximately)
  • Crib (infant bed) fee: AUD 5 per night
  • Rollaway bed fee: AUD 40 per night
  • Onsite credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: AUD 500.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Free Local Calls
  • Kitchenette
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • Room Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 165 reviews
from Melbourne
Submitted on 27-03-2016
We stayed in a 1 bedroom apartment on the 6th floor. I felt claustrophobic it was that small. The lights in the bedroom, hallway and lamp didnt work. We turned to tv on to not picture - only sound. I rang reception and the guy was there in less that 5 minutes. He replaced the tv and it was fine, so we were happy. The corridor smelled of curry. The people on the front desk were really hard to understand and they needed to repeat themselves for us to understand. The king bed was comfortable, the s... Read more
from Victoria, Australia
Submitted on 28-03-2016
Stayed two nights while in town on business. Check-in was straightforward. Room was larger than expected and included a kitchenette which was nice. Only complaint was a bit of ally noise early in the morning/night. The room was clean and tidy. I would have preferred a TV in the bedroom rather than only the small living space but it was no big deal. Room service is through a 3rd-party company and was very expensive. I really appreciated how quickly I could come off the street and be in my 3rd... Read more
from
Submitted on 02-04-2016
Unwelcoming/unprofessional staff, was told over the phone we could pay on check out but they wanted full amount on the day of check in. Hallway smelt of curry, rooms so outdated/dirty walls, carpet stains, sheets stained and mouldy shower
from Sydney Australia
Submitted on 06-04-2016
4 of us stayed 2 nights in a 2 bdrm apartment on first floor. Rooms small but adequate, however I don't think the cleaning was very good. Very, very noisy due to street noise in our street front apartment. Bathroom ceiling leaked the 2nd night badly enough to constantly drip. We could see evidence of them having tried to fix the ceiling in the past so I don't think this was new to them. I asked if we could change apartments and I was given a 1 bdrm on same floor. The 1 bedroom was much, muc... Read more
from Melbourne, Australia
Submitted on 05-05-2016
After booking a one bedroom apartment online, and checking in at 8pm, I was given the keys to a tiny basic room, which was not the room type I had booked, and as I discovered at 11pm, after I went out for dinner with my girlfriend, it was already occupied by a sleeping middle aged man, who luckily wasn't spooked by our presence. After profusely apologising to the elderly man we woke and going downstairs to rectify the situation, not only was the manager very rude to my girlfriend and I, he also ... Read more
from Kinglake
Submitted on 05-06-2016
Checked into Quest Gordon Place which is behind Quest Lonsdale. Bathroom light didn't work, no soap or toilet paper. Light in tiny hall didn't work, & one light in the bedroom was hanging off the wall. Went to phone reception, but the phone didn't work. After 20 minutes sitting in the room waiting for them to sort this out, they moved us to another room in Lonsdale St. However, they could get the key card to work & told us to come back later to get it. The staff apologized but really felt they c... Read more
from Trivandrum
Submitted on 11-06-2016
We stayed here for 10 days or so. The staff are friendly. The building is old and so are the furnitures and facilities. The place reeks of curry. The TV in our apartment was old and the remote was worn out. The WiFi here was OK initially, but towards the lag-end of our stay, we had a lot of broken service. The cleaners do a pretty good job and are friendly.. For $170 per day, their service/facility is not up to the mark.
from Melbourne, Australia
Submitted on 01-07-2016
This is a good spot to stay. The only negative is I had a room that the window faced the street. I was kept awake by garbage trucks and street noise all night. Recommend you get a room away from the street.
from Melbourne, Australia
Submitted on 07-07-2016
A good experience good location. Assistance in regard to finding a car park was also appreciated. Clean and roomy apartment with great views of the older end of Melbourne and close to the theatres was a bonus.
from Greater Melbourne, Australia
Submitted on 09-07-2016
Excellent professional service provided by staff with very good location of hotel; accommodation was very good with a 2 bedroom apartment. keep up the good work, you are doing an excellent job i can't think of any more words to add but the survey won't continue as it keeps indicating I need to put in more words here - might be a good idea to fix this aspect of the survey as it is a bit annoying
from Perth
Submitted on 10-07-2016
Very tired building, convenient location, staff do as much as they can, no service in Sunday so be prepared, be prepared to go fetch the washing machine off Lonsdale street. Best thing I can say is the sheets are clean, beds however are spongy.
from Melbourne, Australia
Submitted on 10-07-2016
We have been coming to these apartments for a number of years and are disappointed that the overall quality of of the place has deteriorated. I suggest that the current managers inspect the rooms after the cleaners go through to ensure that the rooms are clean and everything is working properly.
from Moe
Submitted on 11-07-2016
I recommend the Quest to everyone. I stayed there with my children. The room was clean and well equiped. The room had a spa that the kids loved. The staff are friendly and helpful. Felt like a safe place to stay with my children.
from Perth, Australia
Submitted on 12-07-2016
From the moment we arrived we were greeted with friendly front of house staff. They were helpful and always on hand to assist in any way possible to make our stay comfortable and memorable. Was very chilly during our stay. Excellent in room heating. Copious hot water. Clean, modern and tidy apartments. Well equipped. Free amenities. Top location to get around without the "in city" noise. Close enough thistle and bustle without the rowdiness. Thoroughly recommend. Excellent price for such a busy ... Read more
from Perth, Australia
Submitted on 12-07-2016
The Quest on Lonsdale was great value for money in a great location. Easy to get to public transport and lots of great places to eat in the area. Staff were friendly and helpful. Room was always clean and neat.
from Perth, WA
Submitted on 13-07-2016
We had booked our room months in advance, arriving on a Friday night. When we arrived the temperature was only 7 degrees outside and we were very disappointed to find the room was extremely cold. This was only the beginning! When we phoned down to reception they told us that they were aware there was a problem with the heating but the maintenance man would not be coming until at least Monday. Next we found the TV didn't work, the microwave worked sometimes, the safe didn't work and the cove... Read more
from Rome, Lazio, Italy
Submitted on 13-07-2016
A little tired and in need of a renovation. Great position, wonderful staff. Room on first floor was noisy despite double glazing. Toilet seat faulty and showers over baths is so unsafe and outdated. This was my second stay here, but will maybe hunt around for another place next time. Towels are awful quality. No room service on Sunday's so make sure to either ask for extra towels on Saturday.
from Parramatta, Australia
Submitted on 15-07-2016
A pleasant apartment clean and big enough . But the heating and the Foxtel didnt work and no real action taken to resolve these problems. They gave us fan heater but it was really noisy. They didn't really care.
from Perth, Australia
Submitted on 16-07-2016
2 bedroom apartment - basic and needs updating. However I was exteremely happy with the cleanliness. The location was also excellentc close to the tram, theatres and museum. Staff were very friendly. Unfortunately the free wi fi we just could not get to work in the 6 days we were there. However we were only using the place as a base so this was not major for us.
from Armidale, Australia
Submitted on 16-07-2016
The location of the accommodation was ideal but the standard of the room was very poor. For a franchise like Quest to offer such poor & badly maintained quest rooms was appalling. Also the delay in receiving assistance when issues where raised left a lot to be desired. I will say that at the very least the rooms were warm & you felt secure.
from Brisbane, Australia
Submitted on 20-07-2016
Staff were very friendly and offered invaluable assistance with regards to travel, shopping locations and storage of luggage prior to departure. Rooms were clean and tidy and offered ample room - had a two bedroom apartment for 3x adults.
from Sydney, Australia
Submitted on 21-07-2016
Check the services supposedly offered early and report faults early, if you want them fixed. Handy location in the city, but that's about all it offers. TV not programmed for Foxtel, despite assurances it was.
from Albury, Australia
Submitted on 22-07-2016
Was visiting St Vincent's and this hotel was within easy walking distance. Hotel needs a little updating, carpet looks tired and bathroom is dated. Would stay here again as very close to Melbourne Mueseum and theatre precincts.
from Wodonga, Australia
Submitted on 25-07-2016
Very clean apartment with excellent cooking facilities (stove and mircrowave). Spacious bedroom and spotless bathroom. The apartment is located in the theatre precinct and close to Chinatown and various pubs for meals. Supermarket is fairly close for groceries and twenty five minutes walk to AAMI Park (depends on quickly who walk).
from Adelaide, Australia
Submitted on 27-07-2016
Small but very clean and well appointed apartment. Excellent location with an IGA next door and Chinatown in the next street. Walking distance to theatres and the city centre for shopping. Close to parks and transport. The pillows were a little lumpy but the bed was very comfortable.
from Melbourne, Australia
Submitted on 29-07-2016
The hotel is OK if you are traveling on business and just want a place to sleep. The service tries hard but fails to deliver. It is located close to the main theaters and access is good. Walking distance to most things.
from Brisbane, Australia
Submitted on 02-08-2016
Staff were wonderful and helpful. However the rooms were average. The Air Con in our room wasn't working and Melbourne in Winter can get cold. Little portable air con was put in as a replacement, did a fine job. Just not what you expect when staying somewhere like Quest. Aweful bed and pillows.
from Canberra, Australia
Submitted on 04-08-2016
Nice combination of cleanliness, comfort and value. The location is central without suffering the noise problem you can get with Melbourne CBD hotels and the staff are efficient and friendly. Hard to fault.
from San Francisco, California
Submitted on 05-08-2016
Its 3:17 in the morning with a raging party going on next to my room. I'm absolutely terrified by the drunken hooligans next door screaming expletives at being asked to turn the music down by management. This is night 2 of a booked 3 night stay. The first night was spent freezing in my room (107) as the air conditioner was not working. I thought something may be amiss when I arrived as another guest was complaining about his air conditioning not working. The next morning I also complained and wa... Read more
from Chartwell
Submitted on 08-08-2016
The room was a good size, and the location is great. Noise from the street wasn't too bad apart from when people walk past yelling. On one night i could hear the TV in the room next door despite it not sounding as though the volume was particularly high. The room i was in was in need of an update, bathroom tiles cracked and stains by the sink. Ceiling above the shower had obviously been leaking at some point. TV remote wasn't working well, maybe just needed new batteries, but the channel selecti... Read more
from Auckland, New Zealand
Submitted on 08-08-2016
This is slightly run down but functional in a great location. I suspect there is a big variation in rooms. We had a group stay - some people had no problems with their room/stay while others had big issues with one or more of the following: 1) Noise (there is a fair amount of street noise in the rooms facing Lonsdale street, 2) Heating (heating wasn't working in a couple of the rooms, 3) Crockery (my room didn't have any bowls... hard to eat your cereal!), 4) Type of customer & security (a ... Read more
from Adelaide, Australia
Submitted on 09-08-2016
We all know those hotels that are convenient, but you make a lot of compromises. This hotel fits well and truly in that list, I would say too much so. Very basic room, dated to say the least and no real life in it, feels like a motel in the suburbs.... Bathroom compares with a unit I remember renting in my teens, flat pack white cupboards, small shower, you can almost reach the kitchen cupboards from the bed (yes it is that close), and for a laugh the wall mounted TV is about as big as my lapt... Read more
from Adelaide
Submitted on 27-08-2016
I am a heavy hotel user in many locations including melb. I expected much better value for money. The 1 bedroom apartment had very small rooms, looked onto a brick wall and rubbish bins. The room facilities worked but were 'tired'.
from Melbourne, Australia
Submitted on 27-08-2016
The reception Staff were friendly. The hot water service may need attention as it went hot and cold. When I paid by my debit card, the payment did not go through - so I was called some time later in the evening - when I was at a function - so was a bit annoyed as I had to go back and fix up the payment - the attendant must if pressed savings, when of course my access was cheque - miscommunication.
from Echuca
Submitted on 28-08-2016
My family stayed at Quest on Lonsdale firstly because of its location. My daughter had an appointment at the Royal Children's Hospital so we wanted somewhere that was easy to find. We found the location was very good close to shops and restaurants. We were travelling as a family of 3 and it is difficult to find accomodation for 3 people. The quest had a 2 bedroom apartment which was very reasonably priced. Car parking was available next to the Quest which was very convenient. I would rate this h... Read more
from Melbourne, Australia
Submitted on 28-08-2016
nice and quiet location of town. i stayed here for work and it was easy to get to and the apartment was neat and tidy and had everything you needed. Bed was very comfortable and there was plenty of room to hang clothes in the wardrobe.
from
Submitted on 30-08-2016
For for nights this one bedroom apartment was ideal. Central location meant a walk or free team to pretty much everywhere and lots of eating options right on the doorstep. A bit if noise early in the morning during the weekend but the weekends were quiet.
from Gippsland, Australia
Submitted on 12-09-2016
Close to some great restaurants and the theatre district. The rooms need a little maintenance and updating. I rang Quest on Lonsdale direct as husband had previously stayed for business several times. Thinking it may be cheaper or at least the same price as found on internet, they would not meet the internet price so I booked over the net.
from Sydney, Australia
Submitted on 19-09-2016
I stayed here for easy transport to a work seminar. The studio apartment was clean but smelled stale. In the evening I found out this is because cooking smells come in from the adjoining room. The air con didn't work and the phone didn't work so I had to go to reception to organise heaters. Next morning I discovered the hair dryer didn't work. I was given a different room for the next night and it was fine.
from Albany, Australia
Submitted on 26-09-2016
Fantastic location, friendly and helpful staff, and serviceable units at a reasonable price make this a good place to stay. Unit was clean and tidy but could use a little maintenance and update of some bedding to keep it looking fresh. I would stay again.
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