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Pullman Melbourne Albert Park

Melbourne, Victoria, Australia (MEL)

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Based on 1268 reviews
Room & Rates

Superior Queen Room - Lake View

1 queen bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Sebel Queen Queen Room

2 queen beds
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Queen Lake View Room

1 queen bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Executive King Lake View Room

1 king bed
495-sq-foot (46-sq-meter) room with lake views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, espresso maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, access to in-room child care, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking, renovated in September 2013
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King Lake View Room

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Classic Twin Room

Classic Twin Room

2 single beds
323-sq-foot (30-sq-meter) room with courtyard views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking, wheelchair accessible
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Superior Twin Lake View Room

Superior Twin Lake View Room

2 single beds
323-sq-foot (30-sq-meter) room with lake views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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King Zip Room

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Queen Room

1 queen bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Classic King Room

Classic King Room

1 queen bed
323-sq-foot (30-sq-meter) room with courtyard views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking, wheelchair accessible
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Deluxe King Lake View Room

Deluxe King Lake View Room

1 king bed
323-sq-foot (30-sq-meter) room with lake views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Classic King Room - As Seen on TV!

1 king bed
323 sq feet (30 sq meters)

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 32-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, shower, slippers, and designer toiletries
Practical - Access to in-room child care, laptop-compatible safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Executive King Room

Executive King Room

1 king bed
495 sq feet (46 sq meters)

Executive Level - Executive Lounge access, continental breakfast, light refreshments, Internet access in the lounge, and 1 hour of meeting room use (subject to availability)
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 40-inch LCD TV, iPod dock
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Superior King Room

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Superior King Room - Lake View

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Executive King Room - Lake View

1 king bed
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Standard Twin Room

2 queen beds
Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and electric kettle
Sleep - Premium bedding and a pillow menu
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
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Pullman Melbourne Albert Park
65 Queens Road, Melbourne, VC Australia 3000

Rooms
Make yourself at home in one of the 169 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a spa tub. This hotel also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar and a garden view. You can also stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

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Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 35 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 29 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29.00 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 29 per day (rates may vary)
  • Airport shuttle fee: AUD on request per vehicle (one way)
  • Airport shuttle fee per child: AUD on request (roundtrip), (from 0 to 0 years old)
  • Valet parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 60 per night
  • Onsite credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shuttle To Airport (surcharge)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1268 reviews
from Melbourne, Australia
Submitted on 17-05-2016
Had the pleasure of staying one night at the Pullmann. Service is excellent and staff very friendly. Rooms are spacious and clean. Beds are a bit soft and pillows quite firm/high which I don't like. From my past few stays at various Pullmann hotel that seems the norm. However they do offer a pillow selection menu so make sure you order the right pillow for your need. The hotel has some nice amenities like a small gym and indoor pool. Hotel bar is not particularly cosy as it is right in the lob... Read more
from Penrith, Australia
Submitted on 17-05-2016
Stayed for business and a mini holiday. Ideal location close to trams, with park and water views. Rooms excellent and overall service levels what you would expect. Enjoyed daily breakfast as it was included in room rate.
from Sydney, Australia
Submitted on 21-05-2016
I previously wrote nice things about this hotel, then subsequently had a reservation so badly mismanaged in November that i vowed to not return. Yet here i was again, having been booked here by an employer. "Welcome back" they said, and sent me to un upgraded suite where i found wine and dipped strawberries awaiting. Problem was there was a card, making it clear the welcome was for someone else. I explained then that i was in the wrong room, and the only room left for me then was a 2 bedroom app... Read more
from The Entrance, Australia
Submitted on 21-05-2016
Loved this Motel. Check-in was very pleasant and quick. Room was modern, spotless and beds/pillows extremely comfortable. Lovely bathroom with all amenities, nice hot shower and decent water pressure. Room service was quick and really delicious. Taxi at the door, a couple of minutes walk to the tram that takes you into the city. Buffet breakfast with a huge selection, replenished often. Can't rave about this place enough. Thoroughly enjoyed our 4 days there and would definitely recommend to anyo... Read more
from sydney
Submitted on 22-05-2016
Due to a recentish renovation the rooms look really nice but unfortunately it's one disappointment after another. I was there 4 nights and every day the housekeeping failed in one way or another. Dirty coffee cups not cleaned, milk not restocked, toiletries I used not restocked, coffee not restocked. This was not just one really bad day when it didn't get cleaned/serviced it was one or two things from that list each day. When I had the buffet breakfast on 2 mornings, I was met at the door but th... Read more
from Coolangatta, Australia
Submitted on 30-05-2016
Recently stayed two nights at the Pullman and was very pleased at the quality of the service I received wen having a drink at the bar and again in the executive lounge. Anne Marie is a credit to the establishment. Her cheerful disposition and friendly and attentive service made my stay a wonderful experience. Would definitely stay again when in Melbourne
from Sydney, Australia
Submitted on 02-06-2016
If you are working in the Albert Park area, or don't mind a 15 minute tram ride or 45 minute walk back into the city, Pullman Albert Park is a good choice for accommodation. Comfortable rooms (I was upgraded to a 2 bedroom 2 bathroom suite which was apartment sized and could easily accommodate a family), fast wifi and friendly staff. The executive lounge is a nice place to relax with wine and beer provided, plus a limited range of canapes. Check-in and check-out was efficient and hassle free - a... Read more
from
Submitted on 03-06-2016
In May we stayed 3 nights at the Pullman Albert Park with Leading Entertainment (leading edge group) On arrival, we realised we'd been booked into a family room with two queen beds, which was very spacious but I explained we'd be happier in a smaller room if it meant a larger window overlooking the lake. The staff were happy to accommodate our request which we appreciated. I wish I could remember the name of the lovely gentleman who showed us our room options. It was after my kids' bedtime, the... Read more
from Sydney, Australia
Submitted on 04-06-2016
Executive lounge is fantastic. Rooms were great. The staff are incredible! From the concierge to room service, from housekeeping to the restaurant- every staff member were polite, courteous and eager to please. A short tram ride into the heart of Melbourne. We will be staying here again.
from Newcastle, Australia
Submitted on 07-06-2016
This hotel is welcoming though from the outside it looks quite drab. Nice communal areas and great views from higher levels. Rooms are spacious and nicely appointed however the shower is a very poor design as you have to keep checking that the run off isn't going out the door onto the carpet. The shower recess is very narrow.
from Melbourne, Australia
Submitted on 15-06-2016
Could not fault this Hotel, rooms are huge, very clean and have everything you would need. The staff are very friendly. One very small criticism would be the late night room service menu was pretty average but everything else fantastic. We will definitely be back!
from Melbourne, Australia
Submitted on 16-06-2016
My friend shouted me a room at the Pullman as her favourite football team stays their when in Melbourne.. The hotel and staff were great... The restaurant is great and excellent value for money.. Close to St Kilda but if you want to be closer to Melbournes nightlife and restaurants I would highly the Crown Metropol..
from Melbourne, Australia
Submitted on 16-06-2016
Very enjoyable weekend away. Seafood buffet Saturday night was lovely. Will definitely return and when we need to get away from it all. Great location with beautiful views.Anne-Marie in the Atrium Bar is a delight, very friendly and efficient.
from Adelaide, Australia
Submitted on 20-06-2016
Stayed while attending business meetings in Melbourne. Room comfortable, clean and configured to suit my needs. Walk in shower in bathroom a plus for me. All necessary services available in room. Restaurant area well set but found the meal I had, although well presented and tasty was somewhat meagre for the price range. Quality good - quantity poor. Breakfast arrangements ok. Happy to stay again if in Melbourne.
from Canberra, Australia
Submitted on 20-06-2016
The food at Windows restaurant was excellent. The duck maryland and the venison were outstanding and Wayde and David were attentive to all our needs.Our experience was a very positive one. For breakfast, again the food was excellent and the staff: Matthew and Charlotte were great. This will be our go-to place in Melbourne.
from South Brisbane
Submitted on 24-06-2016
Have stayed here several times. Service is great. Rooms are spacious clean and tidy. It is handy to public transport . Has a great restaurant and parking. There is a gym and a heated swimming pool. Will stay here again.
from Singapore
Submitted on 28-06-2016
I stayed at the Pullman over the weekend for a conference. It was easy to get to the hotel as the taxi driver had no difficulty finding it. Check in was very smooth but for a few days, the staff at the restaurant had difficulty confirming that my breakfast was included. Checking out was also a breeze. The room was spacious and had sufficient lighting points especially for someone who want to read in bed yet not disturb his partner. The bed was comfortable and the pillow sufficiently firm. My bi... Read more
from Darwin, Australia
Submitted on 28-06-2016
Stayed here recently for business. There was nothing remarkable about this place, but a few things that were unremarkable. So, the first thing to say is don't stay here if you want to be close to anything other than the corporate end of town and the Grand Prix. I arrived and stood in a line for nearly 20 mins waiting to check in. There was only one receptionist check in people in. There were three others floating around and not doing anything apparently constructive. I had the same experien... Read more
from Melbourne
Submitted on 03-07-2016
This is a nice hotel, the rooms are nicely appointed. The problem with the hotel is with its management. Having stayed a few times previously, we booked an Executive Suite, as we had previously. Unfortunately, we were assigned room 9611, which although is on the top floor and has a lake view, it is a very small room, and not the 46 SqM as advertised on the Pullman website. So, after a few difficult interactions by phone and in person, we were moved to a room of proper proportions. One of the big... Read more
from Geelong
Submitted on 04-07-2016
Another fantastic weekend away at the Pullman Albert Park. Being Accor members we were again upgraded to the Excutive Floor and given the opportunity to use the Excutive Lounge which is such a wonderful experience! Rooms are spacious and the beds are so comfy. The atrium at the hotel is a wonderful place to sit, as there is lounges, coffe shop and bars all in this wonderful area,with beautiful views of the lake. The staff here are a credit to the hotel,they are ever so friendly, extremely court... Read more
from
Submitted on 05-07-2016
I recently attended an international Conference over 3 days at Pullman Melbourne Albert Park as an exhibitor for the Australia China Complimentary Health Products Expo. We had to ship a pallet load of products to the hotel in advance which were delivered to our booth with a smile and on time. Throughout the Expo, the concierge staff, cafe and banquet staff were absolutely attentive, warm and went above and beyond the call of duty. They lent us stationary, assisted us with printing materials and ... Read more
from
Submitted on 09-07-2016
The hotel itself it lovely clean and comfortable with THE best shower imaginable. What really let my stay down was the pace of the service. Ordering of drinks took an eternity even with having to follow up a couple of times after a more than reasonable wait. Don't come between the people and their coffee!
from Melbourne, Australia
Submitted on 10-07-2016
In June I stayed at Pullman Melbourne Albert Park and it seemed like a busy weekend. It was around mid-day and I had hoped I'd miss the crowd in the Cafe but I definitely got one. On the bright side of it though, the Cafe staff were exceptional and in control with what they are doing therefore I didn't have to wait long at all. I'd like to thank Jenny for her excellent coffee making skills, a big thumbs up! A good coffee always makes your day better. :)
from Brisbane, Australia
Submitted on 10-07-2016
Been kept awake since 12.30, it's now after 2.30AM, Monday the 12th of July....as the guest in the next room, just checked in and decided it was a great time to watch TV and take a shower, finally went to bed at 2.30AM, I have to get up in less than 3 hours for a conference. Thanks for that!
from Castlemaine, Australia
Submitted on 10-07-2016
We arrived at the hotel, the car was valet parked and the staff were friendly. The 1st problem was we'd ordered a King room but they'd given us a twin room, we called room service, they sent a staff member up and they moved the twin beds together and put king bedding on it. Then wanted to watch TV but the TV wouldn't work, so we called room service again, they sent up staff who said that house keeping had dislodged the cables, they re-seated them and the TV was working. We unpacked and went d... Read more
from Bangkok, Thailand
Submitted on 11-07-2016
We arrived late at night wearing our wedding gear as we got married earlier in the day. The staff greeted us warmly, processed the checked-in and asked about our obviously special outfits. When we told the receptionist, he then decided to upgraded us without hesitation. We got to our rooms found it very neat and tidy. Well equipped, comfortable and perfect for our wedding night. A few minutes later, the very same receptionist knocked on our door holding champagne to congratulate us. The night s... Read more
from
Submitted on 12-07-2016
We had a great stay at Pullman. The staff was brilliant especially Arathi who was handling the breakfast area. Great ambiance and the food was great. The heated indoor pool and gym was good too. Wish would could stay there again.
from Paynesville, Australia
Submitted on 14-07-2016
With a work do at the Pullman Albert Park set for Saturday night it was easy to choose an ACCOR to stay in. It did not disappoint as the staff were friendly and helpful from start to finish. Breakfast was great and the view spectacular looking over the bay. We also won an award on the Saturday night which was a bonus.
from
Submitted on 16-07-2016
My partner and I stayed here for one night as a birthday gift (so it wasn't chosen by us). When we arrived check in was easy and the staff were friendly. The room was great! It was larger than we expected and had modern decor. We had the buffet breakfast included as part of our gift and loved it. They had a large variety of food available, all of which tasted great and was set in a modern dining room. The only downside was the location was a bit out of the way and getting a cab anywhere cost qui... Read more
from Kewarra Beach, Australia
Submitted on 17-07-2016
We were absolutely impressed with this hotel. Room was awesome with all the comforts. The service of staff was above standard and very attentive. Highly recommended. The buffet breakfast is a must to complete your stay. Well done!
from Sydney, Australia
Submitted on 17-07-2016
We booked for a Sunday night to attend a wedding in Albert Park. The venue was directly across the road from the hotel. Note that there are in fact two properties - Pullman and Mercure. We booked at the Pullman but were allocated a room at the Mercure. My observation was that the Mercure rooms were somewhat older and smaller. based on the rate we paid I was perfectly happy. You should however check. Service was good and room was more that edequate
from Geelong
Submitted on 18-07-2016
Have stayed here a few times and therefore reccomended our extended family stay might stay here for a special event recently. We purchased an online deal with certain complimentary features; and made enquiries regarding upgrading for a small fee...when we called back to book the upgrading in they were not going to honour what they just told us, causing us stress and thats where the faith in their services started to fall down. Eventually they honored it as originally stated. Arrived expecting o... Read more
from Melbourne, Australia
Submitted on 19-07-2016
Ground level and Reception area first class Cant say that for the room we were given.. Facing a Glass brick wall, the bathroom was definitely in need of a makeover. The bath had been re surfaced a long time ago and enamel had cracked off from the bottom of the bath The grout had black spots with mould Shower was over the bath. The cleaning staff had left a huge overflowing pile of dirty sheets and towels in the hallway for over 5 hours till I spoke to reception They didn't remove it but just re... Read more
from Hobart, Australia
Submitted on 19-07-2016
Thankyou to all the Staff at the Pullman Melbourne Albert Park. Our Booking was mixed up with another Hotel and within Minutes it was fixed. The room service was first class, with all Tasmanian Chees and Sparkling well done Breakfast selection was brilliant, selections for every taste. Thankyou for making My stay smooth and Stress free. Mary Cook Hobart Tasmania.
from Newcastle, Australia
Submitted on 23-07-2016
We stayed at Pullman for 5 days while we were in Melbourne. The room was clean, well styled with generous space. Their staffs were all so friendly and helpful. Their buffet breakfast has a wide range and was delicious. The pool was small but we had it all to ourselves at nights. Our little 2yr old had a blast!
from Perth, Australia
Submitted on 23-07-2016
Great hotel located just far enough out of town that it is quiet. A short stroll to the tram stop and about 15 minutes to the city. The staff were great, very professional service. Room service was great and the meals were very large and tasty. Breakfast was amazing and the chefs were on hand to suggest trying one of their "specials". Well done to the whole team they really do go all out to help you! The only disappointment was the lake across the road which while it looked beautiful from our... Read more
from Melbourne, Australia
Submitted on 24-07-2016
We stayed overnight at the Pullman and had a disappointing experience. After we had checked in and were settling in to our room, another couple opened our door and, realising there was people already in the room, left. Soon afterward the hotel knocked on our door to confirm we were in the room. It looks like they cut the keys and booked the same room to two different parties. Having stayed at many hotels I have never had this happen and the hotel could not explain how this had happened and weren... Read more
from Auckland, New Zealand
Submitted on 24-07-2016
2nd time I've stayed here. Good hotel. The biggest let down was the "spa pool" which wasn't any warmer than the pool itself, and this was luke-warm. It would be great if the temperature could be turned up. Overall good service and a great breakfast buffet.
from Perth, Australia
Submitted on 26-07-2016
Well going by some reviews in Trip Advisor I thought maybe it will be a little tired. Far from it and a very pleasant surprise. I have literally been in the hotel for 2 and a half days, 2 nights to go at the conference I've to and it has been great. The rooms are lovely the food okay and service really great. Price for food and drink very reasonable. All in all Ive been impressed . However if I was staying in Melbourne to shop, it would not be my first choice as its a little far out of t... Read more
from London, United Kingdom
Submitted on 27-07-2016
We got a bargain to stay here and it was everything you would expect from a Pullman, great welcome, friendly, helpful, nice room (no bath though), snacks in the bar were great and cocktails were good too. Great night's sleep, cabs outside. Perfect. Only downside is they appear to have re-enrolled me in Le Club Accor rather than sticking everything on my existing membership which I asked them to do. Have contacted Le Club and I'm sure all will be sorted. Keep it up!
from Bexhill, Australia
Submitted on 28-07-2016
This hotel is ideal for St Kilda and the CBD. The cafe precinct of St Kilda is only about a 10 min walk. The trams into the CBD are only a block away. The room we were in was tired looking. Skirting on one wall was cracked. The bathroom is in a bad need of re-grouting to freshen it up. . As per another comment the staff are not really interested in the guest. Our last night there after being there for 3 my husband went down to say that the shower cap I had been using was gone and not replaced an... Read more
from Greater Sydney, Australia
Submitted on 29-07-2016
Stayed at the Pullman at the end of July for a Conference. Management and staff were excellent to the conference and the members. They went out of their way to make sure the conference went smoothly. Staff at the Restaurant were very attentive and friendly. Johan(the young Frenchman) at the bar of an evening was great and friendly to us all. Would recommend the Pullman when staying in Melbourne. Out of the city but the tram is on the parallel street to get back into the city. Was not a problem f... Read more
from Melbourne, Australia
Submitted on 01-08-2016
Another wonderful stay. The staff go above and beyond - Concierge Daryl - who gave the children presents, the staff at executive lounge - Nicole, Marie and Nanithi, Atrium Bar - the amazing Anne Marie. Buffet breakfast at Windows is delicious. The family suite is great for families, but next time, we hope to try another room type. They have a wonderful area - just from the Atrium bar where families can relax and kids can play and watch kids channels. The kids love the indoor pool. Acco... Read more
from Sydney, Australia
Submitted on 01-08-2016
A five night stay for a conference gave me a good time to experience this establishment. The Check in desk was a breeze and the position of my room was in the centre of the hotel on third floor. The room was comfortable but a little in need of some updating. This is not essential at present but would boost the hotel in line with the Staff who were all first rate. The food tasty, the service diligent and the concierge went above his duty when my transport to the airport did not arrive.
from Melbourne, Australia
Submitted on 03-08-2016
We stayed for a night and were really happy with the hotel, proximity to cbd and crown casino, clean spacious room, view of Albert park lake, and friendly staff. Our room included the breakfast buffet which was a highlight and a nice bottle of wine. The only negatives were the rock hard memory foam pillows, we couldn't sleep on them, and we would have watched a movie except they were $16 which is far too expensive. Parking beneath the hotel was $20.
from Surfers Paradise, Australia
Submitted on 03-08-2016
My room was on level 7 offering a beautiful view. The room is spacious, and my bed was extremely comfortable to sleep. A bathroom was large, with big mirrors and many lights. I loved bathroom amenities - shampoo, shower gel, toothbrush, hair comb, manicure set - absolutely everything you need for a comfortable stay. Front office team was very helpful, and multilingual - I even met a native Russian speaker! Absolutely recommend!
from Coleambally, Australia
Submitted on 03-08-2016
We had a great time at the Pullman loved every minute of it. Very professional and friendly Service. Nice touch to give us a entr├ęe with our drinks. Very much appreciated. Great Gym and pool facilities.
from Brisbane, Australia
Submitted on 10-08-2016
My elderly guests were meeting me in the lobby of the Pullman.When being an hour late for our appointment due to flight, peak-hour standstill traffic, and Bluebird shuttle hiccough, I phoned "Pullman" to take care of them and offer them drinks to be put onto my bill. On my arrival, flustered and frazzled, the Manager was very courteous and kind, upgraded my room, and took care of my dinner arrangement. Rieko and his Restaurant staff were absolutely fabulous, in giving my 84 year birthday girl gu... Read more
from Sydney, Australia
Submitted on 11-08-2016
Have stayed at this hotel far too many times over the last 6 months, with really average experiences and more fool me for giving it a 5th chance to redeem itself!. The room I booked was a "King" room which lets face in, in hotel world, that's 2 twin beds put together. The bed was made terribly, mattress protector wasn't even put on the bed and no padding for the crease where the 2 beds joint, I had to sleep on the mattress crease. Asked the reception in the morning if there should be padding on ... Read more
from Melbourne, Australia
Submitted on 14-08-2016
Stayed over the weekend at this hotel and the service, room and food were excellent! Upon check in we received a free upgrade to a room on the executive floor (bonus!) The room was very clean and spacious. Daily buffet breakfast was awesome! Great variety of food to choose from. Staff were very nice and helpful. We will definitely be staying here again! Highly recommended :)
from Bandung, Indonesia
Submitted on 01-09-2016
Clean room, near tram station. The only thing make this hotel less than excellent is the bath room is so small, dont have a door for shower so the water will splash anywhere after you shower. Other than that everything is great here. Very recommended­???­??╗
from Doha, Qatar
Submitted on 03-09-2016
Very pleasantly surprised at the quality and furnishings of this lovely property. Located a few kilometers south of downtown, the hotel is across the street from Albert Park and a delightful pond perfect for the morning walk/John (mostly the former). The lobby is bright and spacious with a pleasant bar and comfortable seating. The restaurant has a limited but functional menu and very good service. A block away is the excellent Melbourne tram system. A transit card may be purchased from the ... Read more
from
Submitted on 05-09-2016
The motel looks impressive from the lobby but the rooms themselves are average. My room had a standard and comfortable queen size bed, lounge and desk. I was surprised to find the minibar had been emptied although there was a note to say I could request to have it stocked for a fee. The bathroom was in need of a face lift and I had to ask twice to get a plug to fit the bath. Staff were friendly and helpful generally. There was a choice of cafe or buffet breakfast and once the cafe closed mid... Read more
from San Francisco
Submitted on 06-09-2016
Was here for 3 nights on business. The hotel staff were awesome otherwise this would have been a two; the room ( mine and a colleagues) were dated and quite run down. Shower stall was moldy, furniture was grubby... Needs updating and sprucing up. Internet super slow for basic work needs. This property is in need of maintenance and expensive for what you get... The staff were friendly and accommodating so no complaints with that.
from Melbourne, Australia
Submitted on 06-09-2016
I have been visiting Pullman Melbourne Albert park's cafe for about 20 months every day and I must say that staff at cafe is extremely courteous. Sharon, Alexander, Jenny and Vinie, all them were very polite and friendly while preparing coffee. There were times when there was a long queue of coffee but still they were kind and patience to create perfect coffee. If you are a coffee lover or if you want to try good coffee in Melbourne then this is the place you want to go.
from
Submitted on 12-09-2016
Based on the brand name of the hotel and location one would expect a reasonable quality of service based on the price. Most of the staff (not all, there was a pleasant German girl and a British lad at reception when I checked in who certainly were of a high calibre) were inefficient and pretty unhelpful. The worst of all was the coffee shop located in the lobby. Several times I ventured there for a light breakfast and/or just a coffee, each time it was woefully understaffed with long queues an... Read more
from Trafalgar, Australia
Submitted on 12-09-2016
Stayed at the Pullman as a one night stay as we were going to the Jimmy Barnes concert at Palais St Kilda. The staff were great and curteous from the reception desk to the cleaners we passed in the passage ways. Beautiful rooms including wifi plenty of space and did not feel as though we were cramped as in a lot of hotel rooms. Ordered taxi with concierge and it was waiting for us as we arrived to leave. Breakfast was beautiful and catered for all tastes. A wonderful stay and we will be definit... Read more
from
Submitted on 14-09-2016
The service was great at the Pullman they helped me and my colleagues a lot over our 4 day satay looking forward to coming back. The rooms were a bit older than what I thought they would be but overall a good experience.
from
Submitted on 16-09-2016
This is our second time here and it is a pleasure from check in to checking out. We stayed 4 nights and as platinum Accorplus members we have the benefit of the use of the executive lounge. Both Anne-Marie and Charlotte were so attentive and made us feel so spoiled. Thank you. All staff were attentive and friendly. Nothing was too much trouble. The room itself was fabulous and I would recommend requesting 6607 as a great choice. Dinner was excellent but the highlight had to be the orange des... Read more
from Echuca, Australia
Submitted on 16-09-2016
Here for a two day conference. Great accommodation, fantastic food. Coffee cups the size of a thimble. Went for a coffee down stairs at the cafe Thursday afternoon and the staff member would not look up from their paper work to serve me, I then saw the sign that they were closed.No tables or chairs to eat at upstairs which was very uncomfortable. Very expensive parking.
from Brisbane Region, Australia
Submitted on 16-09-2016
The Pullman is a vey comfortable place to stay in an elegant location. I had to fly in a day early so my booking was altered. Check in was easy and friendly on a bleak Melbourne night. Went to my room and it was spacious, well appointed and comfortable. Late that night I discovered that the remote on my TV didn't work but it was late so I mentioned it to reception the following morning when I went down for breakfast. When I returned that night my lift key wouldn't work so back to reception I wen... Read more
from Melbourne, Australia
Submitted on 17-09-2016
Upgraded to lake view King,Great hotel, excellent service, superb breakfast with plenty of choice, many thanks to Lucy on reception for professional customer service and friendly smile, look forward to another visit.
from Newcastle, Australia
Submitted on 18-09-2016
Checked in late in the evening. The guy at reception (11pm 09/09/16) was great! Bed comfortable, rooms spacious, breakfast buffet was amazing. Fresh green juice and omelettes to order set us up for the day. Conference facilities were good but the music in the restaurant was loud, this compromised the atmosphere! Turn. It. Down! Overall experience: Great!
from Victoria, Australia
Submitted on 20-09-2016
Recently stayed at the Pullman, extremely disappointed with the cleanliness of the room. The bathroom was disgusting the shower was filthy as was the toilet which clearly had not been cleaned before we stayed in the room, it was stained with urine. The bathroom in the pool area was also disgusting! Along with the cleanliness of the room and pool area we were disappointed with the service from the staff. The food was horrible we ordered 2 bowls of popcorn which came to our room cold and 2 mil... Read more
from
Submitted on 21-09-2016
Nice clean room with all the mod cons. Check in and out were a breeze and the staff were very helpful and considerate. The free breakfast was substantial as the range of food available was more than enough to suit any taste.
from
Submitted on 24-09-2016
My partner and I arrived on a late flight from QLD. The staff member who checked us in was personable and efficient. Room was well maintained and the food we had at the bar was tasty. This is the third time I have stayed at the Pullman and will definetly be back again.
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