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Phoenician Resort

Gold Coast (Coolangatta), Queensland, Australia (OOL)

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Based on 1075 reviews
Room & Rates
Apartment, 1 Bedroom

Apartment, 1 Bedroom

1 Queen Bed
786-sq-foot (73-sq-meter) individually furnished room with a balcony/patio

Layout - Separate bedroom
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Bathroom - Private bathroom, a hair dryer, and a bathtub or shower
Practical - Washer/dryer, safe, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and heating
Non-Smoking
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Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

1 King Bed or 2 Queen Beds
1141-sq-foot (106-sq-meter) individually furnished room with a balcony/patio

Layout - 2 bedrooms
Entertainment - Free WiFi, flat-screen TV with cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Bathroom - 2 bathrooms, a hair dryer, and a bathtub or shower
Practical - Washer/dryer, safe, and access to in-room child care; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and heating
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Phoenician Resort
24-26 Queensland Avenue, Broadbeach, QL Australia 4218

Rooms
Make yourself at home in one of the 93 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.

Amenities
Enjoy a range of recreational amenities, including a health club, an outdoor pool, and an indoor pool. This apartment also features wireless Internet access (surcharge), babysitting/childcare (surcharge), and an arcade/game room.

Business, Other Amenities
Featured amenities include limo/town car service, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

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Know Before You Go

  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Barbecue Grills
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Game Room
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Outdoor Pool
  • Sauna
  • Steam Room
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1075 reviews
from Brisbane, Australia
Submitted on 23-05-2016
Stayed at The Phoenician Room 2705 19th to 23May for the Broadbeach Blues Festival , Julie Conlon & Renae on reception very good & made us feel welcome straight away. Great position for festival , close to beach and all the great Restaurants around the Mall. Rooms spacious with kitchen and separate bathroom. Some Foxtel Channels
from Lennox Head, Australia
Submitted on 23-05-2016
Just spent two nights at the Phoenician on Broadbeach for the Blues on Broadbeach Festival and it was a great experience. We had a very comfortable room, very courteous staff and direct access to the Surf Parade stage where all the bands we wanted to see were on. Before we left we booked for three nights for next years festival.
from Brisbane, Australia
Submitted on 23-05-2016
Great location looking down over Surf pde, Staff ever so helpful. We will be back again next year. Secure car parking, trolleys and lifts good and easy to use. Close to every where we wanted to go. Level one pool and BBQ area great along with gym
from
Submitted on 24-05-2016
The self contained suite was a delight to stay in. Everything we needed was in the self contained kitchen. The bed was comfortable to sleep in. My partner did say that the blockout curtains weren't sufficient in the bedroom and that he awoke earlier than wished for as a result of it. My criticisms were to do with the room service options and diability access. We ordered pizzas which were undercooked which was annoying. Also I had t step down 3 steps from the North tower to the pool area whi... Read more
from Melbourne, Australia
Submitted on 25-05-2016
We have been staying at the Phoenician for many years, it has to be the best place for the Blues on Broardbeach. The self contained unit 2310 has everything one needs large fridge washing machine dryer, the bed is comfy a nice big balcony, the pool and BBQ area is fantastic. Great staff. Highly recommend the Phoenician
from Yarram, Australia
Submitted on 29-05-2016
Great rooms, spacious and clean, great resort facilities, friendly staff, wonderful location and views - hardest decision to make was to decide where to go out for dinner as so many options on the doorstep!!!
from Gold Coast, Australia
Submitted on 31-05-2016
The Phoenician (east wing) is located in a wonderful position extremely close to the convention centre and is extremely clean with beautiful rooms. The staff are extremely helpful and courteous. The restaurants surrounding the Phoenician are perfect for Breakfast, Lunch or Dinner and the rail service is within walking distance to take you along the coast.
from Mulgrave, Australia
Submitted on 31-05-2016
I recently spent a short stay at the Phoenician in Broadbeach. (Room 2807) The staff were very friendly and the rooms clean, although a little dated. The location is great and close proximity to shops, restaurants and casino.. (Walking distance) Considering the location the rooms were pretty quiet really, and that's despite a building site next door. I enjoyed a lovely massage at the new Harmony spa in the hotel too. Will return another day.
from Brisbane, Australia
Submitted on 02-06-2016
Receptionists were welcoming and helpful - no matter who was on duty. Rooms were spacious and clean and had everything we needed. We were there for Blues on Broadbeach and were fortunate enough to be allocated a room on Surf Parade that gave us an excellent view of the Main Stage from our large Balcony.
from Sunshine Coast, Australia
Submitted on 06-06-2016
A group from work stayed here for a weekend conference at Jupiter's, The weather wasn't good but the feeling in my very roomy 2 bed unit was warm and comfortable. Larger than usual unit, very clean. The reception staff member I think Kelly was very warm and helpful, nothing was a problem for her. Great front person for any business.I will be back for a relaxing stay in the future. Very central.
from Cheshire, England
Submitted on 26-06-2016
Stayed here for 3 nights in April 2016 One bedroom apartment was clean on arrival. Front Desk staff very pleasant. In a very nice position surrounded by shops & restaurants and a short walk to the beach. Great underground car parking facilities which were free of charge. Nice balcony. However the double bed was extremely uncomfortable & we barely slept the whole time we were there. In a noisy position, so lots of noise from traffic & bin men early each morning. No wi fi facilities & shower ... Read more
from gold coast
Submitted on 26-06-2016
We recently stayed at the Phoenician with our two small children, the rooms where lovely and big and had everything we needed, the facilities at the hotel and proximity to shops, restaurants and beach were fantastic, we will definitely be back soon
from
Submitted on 28-06-2016
Great place to stay. All self contained and so many pools to choose from, although the indoor pool hurt our eyes as there was too much chlorine. But overall a great comfortable place in the heart of Broadbeach.
from Redland City, Australia
Submitted on 29-06-2016
We stayed here three nights in June 16 and had a one bedroom apartment with views over Broadbeach. The staff at Reception were lovely and most helpful. Next visit to Broadbeach we would definitely stay there. Couldn't fault our stay at all.
from
Submitted on 30-06-2016
We stayed for 7 nights and couldn't have asked for a better place. We had a 2 bedroom apartment which was very roomy and clean, pools we wonderful and location was perfect everything is close by. Staff at reception were very friendly. Would recommend to everybody
from Brisbane, Queensland, Australia
Submitted on 04-07-2016
Great location in Broadbeach, central to retaurants, supermarkets and close to the beach. Stayed 2 nights - 2 bedroom apartment on 7th floor with water views, clean and plenty of room. The rest of the family had another apartment, they joined us for dinner in our room one night - no problem. Would go back again.
from
Submitted on 04-07-2016
I stayed here for the Gold Coast Marathon. A great location - close to the light rail, and the 100's of restaurants around Broadbeach. Well appointed rooms and a nice view. Will definitely be returning as soon as we can
from
Submitted on 05-07-2016
I stayed here for the Gold Coast 1/2 marathon - great sized apartment, appreciated being able to unpack + relax, read in the sun on the balcony, and get the washing done after the run. Many restaurants just outside the door, and the tram stop across the road. Hotel in general just a little dated
from Melbourne, Australia
Submitted on 05-07-2016
Lovely, modern apartment with great views. The amenities are fantastic- loved the indoor/ outdoor pools, spa, sauna and gym. The apartments are in a great location near the beach, restaurants and shopping centres.
from
Submitted on 10-07-2016
Just finished our weekend of competitive dance. The room we stayed in was awesome and the staff were so helpful even when we were late getting back. Rooms are spacious, very clean and comfortable. Easy access to main roads, restaurants and attractions definitely worth a repeat stay. Thanks Phonecian Resort see you again soon
from Palmerston North, New Zealand
Submitted on 10-07-2016
The Phoenician is ideally situated. Excellent eating close by, short walk to Casino and Pacific Fair and Oasis Shopping centre plus only a block away from the beach. The light rail system nearby is a real asset to the Gold Coast. The facilities at the Phoenician are very good. All the different rooms that we have stayed in over a period of 10 years we have found to be clean and kept up to date. Highly recommend staying here.i
from Sydney, Australia
Submitted on 12-07-2016
Walking distance to everything, eateries, shopping, woolies. Bed's very comfy. The only complaint, kitchens and bathrooms need updating and floor tiles - still stuck in the 80's design. Also need some mold cleaning in the bathrooms!! Staff very helpful when we ran out of hot water!! Pools great! Overall great place for the right price!!
from Adelaide, Australia
Submitted on 12-07-2016
I would stay there again, but next time would try a 2 bedroom apartment, was great walking distance to everything. Unfortunately we may need to stay elsewhere next year as. The whole Family is coming and will need a 3 bedroom. Taking a bond straight up is hard, like other places taking credit card details would be a better option and if required charged at the end, needing an extra $200 when budgeting for this trip was impossible, especially when it isn't given back for nearly 5 days. Most notab... Read more
from Hobart, Australia
Submitted on 15-07-2016
fantastic location..two children thoroughly enjoyed the pool and sauna..easy to access all areas..shopping centre just over the road for easy convenience of feeding the whole family..tram stop just behind location made travelling anywhere you need to go a dream..already planning our next family holidays with our extended family...staff were fantastic...looking forward to our next adventure
from Brisbane, Australia
Submitted on 15-07-2016
We stayed recently to attend an event at the Gold Coast Convention Centre. It was really convenient, only about a 5 minute walk so we could return to the hotel as often as we wanted. We had a 2 bedroom apartment on the 8th floor with our balconies on the eastern side so we had ocean views. There are heaps of restaurants and takeaways in the surrounding streets. There is a grocery store 5 minute walk away. The hotel was great. The staff were helpful. If we had one criticism it would be that the r... Read more
from
Submitted on 16-07-2016
Almost there. It has the perfect location, really luxurious pool and spa (both of which are heated) however could not figure out the sauna and no instructions were provided. The view was beautiful and were in Room 2614. Has all the basics + more like a dishwasher, dryer, vacuum cleaner and so on... just reception was a little challenging in that they refused to give us wifi access because we didnt book directly with them. If you don't book with them, you have to go the 7-eleven and get everythin... Read more
from Melbourne
Submitted on 18-07-2016
We enjoyed our stay and the unit was very clean and comfortable. Very close to the Broadbeach tram and Jupitors casino. The only negative, especially for older people is the shower over the bath. Overall a nice apartment.
from Sydney, Australia
Submitted on 21-07-2016
Stayed here for business recently. It is a great location right in the heart of Broadbeach. However, having paid $200 per night for a very dated room, I was shocked that wifi was extra, and the room was not serviced, and on top of that I had to wash up and take the rubbish out. Not good value at all for the price. Moved to the Meriton just down the road, much cheaper, far more modern, wifi included and serviced daily. Guess where I will be staying next time.
from
Submitted on 23-07-2016
Stayed in room 2305 .great stay at the Phonecian Friendly helpful staff clean and central to everything.restaurants convention center. Georgious around the pool.Will stay again next year.Great for kids to with a games room.
from Maroochydore, Australia
Submitted on 25-07-2016
Room was clean, very spacious and definitly one that you should consider if you are travelling for holidays or business. I have stayed at multiple venues in the area and none come close to the phoenician resort in broadbeach. The service was great, the staff were extremely friendly and ensured that you enjoyed your stay. We returned each day to the room to find it as clean as the day we shifted in. Very central to coffee shops, restuarants and of course the gold coast convention centre which i... Read more
from
Submitted on 26-07-2016
The Phoenician Resort is a beautifully-appointed, stylish and well-located place to call home-away-from-home on the Gold Coast, and I have stayed here on several occasions. However, the noise generated by pre-dawn commercial garbage collection in the alley way behind the resort is nothing short of diabolical, and seems to happen on almost every day of the week! The truck itself is loud enough, and it frequently activates its reversing beeper for lengthy periods, but the crashing of metal skip bi... Read more
from Sydney, Australia
Submitted on 26-07-2016
A beautiful apartment (room 2702) that was well equipped and perfectly clean. We had a stunning view over the pool and loved the close proximity to all the restaurants. It was also very easy to access by public transport from the airport. Will definitely stay here again.
from Melbourne, Australia
Submitted on 27-07-2016
The Phonecian is situated in the heart of Broadbeach in close vicinity of many great restaurants, cafes and bars. It is one block back from the beach and a few steps from the Oasis Shopping Complex. Friendly staff at reception add to the experience and assist in e very way possible. Facilities include a large outdoor heated pool and large indoor heated pool , spa and sauna, and games rooms for children and the young at heart. However all activities require a gold coin to operate. Apartments are... Read more
from
Submitted on 31-07-2016
We absolutely loved our room at the Phoenician Resort in Broadbeach; so much so, that we added an additional night. The hotel is located the heart of the nightlife with over a dozen casual to high quality restaurants. The beach is a short 5 minute walk away (and it's a lovely very wide beach). We felt very safe walking around the area. The hotel room itself was like a luxury one bedroom apartment with separate bedroom. Both the living room and bedroom had full windows with gorgeous views ov... Read more
from Maleny, Australia
Submitted on 01-08-2016
Just Love it!!! I've now stayed at the Phoenician for 4year straight for Blues and Country Festival and will not stay anywhere else it is alway so clean and comfortable the service is outstanding I really get excited to know that I'm going to a music festival and staying in such a high standard apartment
from Kilsyth, Australia
Submitted on 02-08-2016
We stayed at the Phoenician for only 4 nights and what a great place to stay the swimming facilities are fantastic with restaurants outside the door and only a street away from the beach we had been traveling for seven weeks so it was a nice place for a short stay could recommend we stayed in one bedroom number 2612 and if one could find a fault a new couch would be nice but the room on whole was good
from Adelaide, Australia
Submitted on 05-08-2016
Generally nice site. However they were carrying out maintenance, painting etc when we arrived. Very strong paint smell throughout our floor. The apartment itself was spacious and nicely laid out. Shower was over bath, which is something I normally would not chose, but forgot to enquire about. Apartment was a bit grubby with kitchen floor sticky. Pillows were terrible. So old that the filling had started to separate meaning there were huge lumps of filling in the pillow. Very uncomfortable as was... Read more
from
Submitted on 08-08-2016
Excellent location in Broadbeach. Easy access to the Convention Centre, Restaurants, shopping centres and the beach. Had two couples staying in the apartment and was perfect with two bedrooms and two bathrooms. Had all the facilities we needed.
from Melbourne, Australia
Submitted on 09-08-2016
We had an excellent one bedroom apartment overlooking the hinterland. We consider this side of the building to be preferable. Very quiet. Apartment quite large and sunny (in the afternoon) with lovely big balcony. Very comfortable but shame shower is over the bath as it is a high step into the bath. Apartment fitted out with all that we needed. Location is wonderful - step outside and you are right in the middle of the restaurants, cafes and shopping. Reception staff very helpful and considera... Read more
from Melbourne, Australia
Submitted on 09-08-2016
Had a great apartment- modern and clean however it was spoilt by some nearby construction work that made it very noisy all day long ( and we could not make use of the balcony) Spoke to reception/reservation staff and without hesitation, they moved us to another apartment within a day to ensure that the remainder of our holiday stay was noise free!! Great service.The facilities were fantastic: always clean and well maintained. Loved the heated pools indoors and outdoors!!! Central location was f... Read more
from
Submitted on 09-08-2016
Love this place, stayed a few times. Beautiful pool area and facilities. Friendly staff. Stayed the long weekend and found it very noisy from the street was on Saturday night though. But love the cafes and restaurants right at the door step. Will definitely stay again.
from Mt Martha, Australia
Submitted on 12-08-2016
Great resort in heart of Broadbeach shopping /restaurant area but still only a short stroll to beach. Resort still very classy, well maintained with friendly staff. Huge variation & position of apartments. My preference is higher level of Tower 2, although noisy construction taking place for at least 12 months on Queensland Ave. Enjoyed our 2wk stay. If no car there are buses & tram almost on doorstep.
from
Submitted on 13-08-2016
Just stayed for the weekend (12 -14 August 2016) Great Location, Spacious Apartment, Very Comfortable, Excellent Staff and Service, Safe and Secure, complimentary parking, close proximity to a variety of restaurants, easy shortfall to beach. Highly Recommend. Room 2808.
from Brisbane, Queensland, Australia
Submitted on 14-08-2016
Our stay was all that we wanted...a weekend get away from Brisbane with an indoor heated pool for swimming in the Queensland winter weather. The rooms are looking a bit tired though and the bathroom taps were hard to turn on and off.
from
Submitted on 02-09-2016
Perfect spot if your staying on the Gold Coast ,staff are very helpful, close to tram and bus stops, easy walk to Pacific Fair, or s short bus ride, lots of great restaurants on the door stop, great pool area, only negative No free wifi and not serviced daily with fresh towels, but would stay again.
from Greater Melbourne, Australia
Submitted on 02-09-2016
Have stayed at Phoenician many times and will hopefully be there again soon. Absolutely love the proximity to everything, shops, cafes, restaurants, Casino, Pacific Fair and transport. Pool area is fantastic, particularly indoor pool, spa and gym. Rooms have always been very clean, and stay over 7 nights and room is serviced during stay. Can thoroughly recommend. I wouldn't stay anywhere else.
from Ipswich, Australia
Submitted on 03-09-2016
We stayed in Unit 1703, 7th Floor East Tower. The bathroom is so small two people can't use it at the same time. The bottom of the doors and cupboards are water damaged - as MDF gets when it gets wet often. The shower is over the bath and the sliding doors scrape on the rails. The bed is maybe a queen but we think it's just a double. The hot plate wasn't working and we had to use a very old Sunbeam frypan. It was filthy, inside and out and we had to buy some Jiff and a scouring pad to clean it b... Read more
from Auckland, New Zealand
Submitted on 06-09-2016
We had everything we needed and wanted in our room which overlooked the pool. We enjoyed the lovely pool area which was nice as the outdoor pool was heated which is great in spring to take the chill off. We found the staff to be friendly and helpful. The property is getting older but is comfortable and in a great location - walk downstairs to shops, restaurants and bars. Would definitely come back a 3rd time.
from Auckland, New Zealand
Submitted on 08-09-2016
Very comfortable apartment with full amenities. Handy to cafes, Jupiters casino and Conference Center. Very helpful reception and reservation staff. Arrived before check in time and was able to access our room immediately. Great pool and spa.
from
Submitted on 11-09-2016
Great Location.. Good staff nice room it just works that's why we keep coming back . Lots of restaurants shopping centre and tram across the road. Casino very close, Surfers Paradise just a short tram ride away.
from Brisbane, Australia
Submitted on 11-09-2016
Our stay at the Phoenician Resort was in an ideal location for what we needed for the weekend of Cheerleading & Dance. It's close to the beach and Pacific Fair shopping centre. Rooms were spacious and beds soooo comfortable.
from Melbourne, Australia
Submitted on 11-09-2016
room good - a little old fashioned, uncomfortable couch, shower over bath difficult to get in and out of. Quiet. All utensils required were plentiful. Reception staff helpful and friendly. Pool area substantial and well maintained. Easy to access different areas of Broadbeach through different exits of building
from
Submitted on 12-09-2016
Over the past years this was our 6th stay at the Phoenician Resort.As in the past we enjoyed the resorts Facilities(indoor swimming pool,gym,sauna,game parlour,barbecue area)there is a outdoor pool also.The central location of this resort at Broadbeach is fantastic,very short walks to Restaurants,Shopping centres,Bus and Tram Stations.This time we stayed in a 1 Bedroom Apartment with all facilities,well presented,very clean.The Staff at the front desk/House&Maintenance staff were very helpful ... Read more
from perth
Submitted on 16-09-2016
Stayed in one of the two bedroom apartments which are very comfy and well appointed. The resort is not what I consider four star for several reasons. We were allocated 4 rolls of toilet paper then had to supply our own. If we wanted a pool towel they were $5. No free WiFi. And a 2% surcharge using credit card. I have stayed in many places around the world mainly 2 & 3 stars all of which offer all the above free if charge plus the accommodation is under $50/room. So in summary nice to stay very c... Read more
from Canberra, Australia
Submitted on 18-09-2016
Mature receptionist who liked lipstick (sorry didn't get her name) on Sat 17 Sept had outstanding customer service skills. Nothing too much trouble, made me feel like a valued customer both when I checked out and on return for towel to shower and luggage collection before catching my flight. Top marks! she could teach the young one on check-in a few tips. Room was lovely though minor repairs needed but no feedback/survey form about this in room or on checkout. e.g shower drain was half blocked s... Read more
from Kempsey, Australia
Submitted on 18-09-2016
The 1 bedroom apartment was a good size and was neat and clean, and although the resort is a little dated it still had a touch of opulence from it's heyday. The balcony was quite large and was accessible from birth the bedroom and the lounge area. The staff were very friendly, easy to deal with and very helpful. All in all a very nice stay in this resort.
from Brisbane, Australia
Submitted on 18-09-2016
very good location and nice spacious rooms. Good pool, spa and sonar facility. Loved the peaceful environment in otherwise busy city. Great place for families with kids. Ample car parking. Easy access to very good dining places. Very friendly, helpful staff.
from
Submitted on 22-09-2016
The Phoenician resort is the perfect family and couples place to stay. They have friendly and helpfull staff nothing is to much trouble for them. The best feature of this resort is that they offer you a key to access the resort for the day on your check out day so you can leave your car parked and still spend your last day adventuring around. Good location easy to access roads, shops and entertainment, over all fantastic place to stay. Thank you Phoenician Resort will definitely be back and will... Read more
from
Submitted on 23-09-2016
Great location for our short stay, walking distance to restaurants, coffee shops and shopping. One bedroom apartment was clean and comfortable and had everything we needed. The staff were very friendly and helpful.
from Littleton, New Hampshire
Submitted on 23-09-2016
I am surprised the reviews are this high for this resort. I guess if you are only going for location, I would rate it a 4 or 5. It is in a good spot. It isn't right on the beach but it is close enough and has very night restaurants and the tram near by. The hotel itself is old. It just looks old and some items i.e. plumbing need to be redone. I can barely turn the water on and off in my room for the sink and it leaks all day wasting water. The lobby and elevator smell really strong like c... Read more
from Tauranga, New Zealand
Submitted on 24-09-2016
Unfortunately road works were being carried out in main street so very nosey when home during the day or sitting around the pools or on the balcony so put pay to a relaxing holiday but no fault of the Phoenician at all.....everybody had to put up with it. The staff were amazing as always.....nothing too much trouble......I'm beginning to believe they are renowned for their friendliness as they are so helpful to everyone. Only comment is that the rooms need some maintenance, plumbing - squealing ... Read more
from Perth, Australia
Submitted on 27-09-2016
Just got home "very sad" the apartments are fantastic everything you need and more. Fantastic location...Beds amazing...yes there are road works happening at the moment but didn't hear a thing and I did have an afternoon nap every day, very surprised because I'm a very light sleeper...Just Loved the Phoenician and would stay again.
from St Leonards
Submitted on 27-09-2016
We were very sad to leave here. Stayed for a week and already booked to go back next year. The balcony was a great spot to sit. Location is perfect for anything we wanted to do/go. Yes the road work was a bit noisey, however, when we were inside, we barely heard them. Our room was lovely and comfortable. The beds were heaven. Beautiful sleep every night. The staff were wonderful too. Our flight home was late in the day, so they let us leave our bags there till we had to leave. And we could sti... Read more
from Christchurch, New Zealand
Submitted on 28-09-2016
Great location but the noise from the roadworks and rubbish trucks every morning made our stay rather unpleasant. We understand that not everyone minds a bit of noise but this was terrible. Our rooms were located in the North Wing which didn't help. Another disappointing was the spa and indoor pool were closed for several days whilst we were there which was disappointing too. However, we booked through Broadbeach Holiday Apartments and found the staff most helpful and accommodating. Would w... Read more
from
Submitted on 28-09-2016
We had a perfect stay at the Phoenician Resort in Broadbeach! The staff was really helpful! Our room was a 2 bedroom unit on the 8th floor, room number 2808. The rooms were big and the living room enormous, we were able to use all the facilities and we enjoyed the quiet of the unit! Broadbeach is our favourite spot in the Gold Coast and the Phoenician is our favourite place to stay!
from Gladstone, Australia
Submitted on 28-09-2016
Very comfortable accommodation for a relaxing holiday. Clean and very well equipped, and spacious living area and bedrooms. Our unit had a view of the ocean which was great, and very close to a supermarket places to eat, and a light rail station. The car parking was also good. We didn't use the pool / spa etc, but they looked very well maintained.
from
Submitted on 09-10-2016
We stayed there as part of the AFL Masters carnival. Our stay was organised be the Tasmanian body of our organisation. The cost was reasonable, the rooms very clean and tidy and everything about the resort was very good. From my own background experience I would suggest that the resort is over 20 years old but it has a much fresher feel than that. The property is ideally located right next to many eating establishments, Surf Club and shopping centres and an easy walk to the beach.
from
Submitted on 09-10-2016
We had an amazing stay at the Phoenician, we had a 2brm apartment on the top floor, looking out to the ocean. Every day we saw whales swimming by. The apartment had everything that you needed. The complex had two heated pools one inside one out which were lovely to swim in. The Phoenician is situated along a busy street of amazing restaurants and entertainment. Definitely recommend this place to anyone wanting to be in amongst it.
from
Submitted on 09-10-2016
The room was nice and it was clean, but everything was very compact. There was not enough space in the bathroom for a towel rail, there was a hook behind the door and a couple of rings off the hand basin. 3 of us stayed 3 nights. It was not serviced so we had no expectations, however 1 face cloth and 1 cake of soap between 3 off us was a bit mean. We also had just 1 sachet of powder for the dishwasher. The instruction manual told us that if we required more we could get them for a fee at recepti... Read more
from Hobart, Tas
Submitted on 09-10-2016
The unit I stayed in was in excellent condition and very well appointed. The unit was spacious, kitchen had everything that you needed and bed was comfortable. The bathroom could have been a little bigger but was functional and served the purpose for me. Very well located, but being right in the heart of Broadbeach meant it was a little noisy at night towards the end of the week but this toned down once balcony doors were closed. the Foxtel movies added in free of charge and free parking added t... Read more
from Brisbane
Submitted on 09-10-2016
The Phoenician is our home away from home when we head to the Gold Coast for more than a night or two. Centrally located in Broadbeach we can dine, catch-up with friends all while parking the car and not needing it while we're on the Gold Coast. The units are well appointed and totally liveable in size and amenities, we've stayed in several different types of the units in the resort and would recommend them all. This time we stay in Apartment 1703 in the East Tower, this particular unit was a... Read more
from Broadbeach, Australia
Submitted on 12-10-2016
A musty smell, outdated decor, 2 recliner chairs and a bathroom so small 2 people cannot use at the same time!! What a disappointment! Our room with a view overlooked the dirty rooftops of old shops and the noise from the highway meant leaving the windows open for some fresh air impossible. This place is in need of a major overhaul! We usually stay right on the beach when we come here so this was a major mistake in trying out other accomodation. I would not recommend at all!!!!!!
from Ulverstone, Australia
Submitted on 12-10-2016
Very well appointed rooms, staff very welcoming and friendly. Excellent location only five minute walk to the beach and hundreds of restraunts and food outlets to choose from or if on a budget a great kitchen to cater for yourself.
from Labrador, Australia
Submitted on 16-10-2016
I only stayed for 1 night as a mini break - what a great hotel - took about 30 seconds to check in - free underground parking - great 1 bedroom apartment - spotless well furnished - wish I could have stayed longer
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Submitted on 17-10-2016
We have stayed at the Phoenician Resort in Broadbeach on numerous occasions, actually every time we visit Gold Coast which is at least 2 to 3 times per year. It is by far, the best Hotel to be in. It is in the heart of all the action of Broadbeach, with cafes, restaurants, shopping centres, supermarkets, casino and beach all in walking distance. The outdoor pools are simply the best! The staff at this hotel go above and beyond to make your stay as pleasant as possible and I should commend Jo ... Read more
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Submitted on 18-10-2016
The unit we stayed in was very clean, only a short walk to the beach, close to shopping, cafes and restaurants. I found the reception staff very friendly. I would most definitely stay again. Thank you for your fantastic service.
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Submitted on 21-10-2016
On booking a month prior, I had requested a quiet room with a view as i came up for a rest and often can't leave my room. Often these requests are ignored (see my review of Mediterranean Resorts, Airlie Beach) and to my eternal gratitude Phoenician placed me on the 7th floor in room 2702 which had a view of the pool and the hinterland. Very little noise reached me. The room was beautifully decorated, and lots of plates, glasses, pots etc. Large bathroom (shower over bath). Everything immaculatel... Read more
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Submitted on 23-10-2016
Stayed many times the only place ill stay in Qld. Nice rooms great views great location great room service options. The pools are great. The staff are very helpful. I highly recommend anyone to stay here.
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Submitted on 23-10-2016
Very Friendly Staff, great position, so close to restaurants, the beaches & trams, the rooms are very comfortable as well as lovely & clean, this is our 2nd stay & we'll be back! Highly recommended!!!
from Lismore
Submitted on 23-10-2016
My husband & I spent 2 nights at The Phoenician Resort in room 1203 & I cannot recommend this Hotel highly enough. We were there with friends & we were all of the same opinion. The reception staff were friendly & welcoming. The room was very clean & comfortable. Very comfy bed. The facilities were excellent. Lovely indoor & outdoor pool + a nice hot spa that our grandson loved. The hotel is central to everything. Great restaurants & shops. The car didn't need to leave the secure parking till we ... Read more
from Lismore, Australia
Submitted on 24-10-2016
Excellent room (1608), great location, friendly staff. Very close to Restaurants and the beach. Very nice pool area, both indoor and outdoor. The room was large and very comfortable bed. Had many specials with local businesses and we enjoyed a lovely massage.
from Ballina
Submitted on 24-10-2016
We stayed there for the V8 Supercars in October. The hotel staff were friendly and check in was easy. Free undercover parking is included in your accommodation so you can literally leave your car and walk everywhere in Broadbeach. We caught the Tram to travel to Surfers Paradise and Southport and it was so easy and comfortable We had a 1 bedroom apartment that was clean, plenty of space and comfortable with a part ocean view from our balcony. The lifts were fast so not much waiting. Walking dist... Read more
from Whitianga, Waikato, New Zealand
Submitted on 25-10-2016
Highly recommend staying here, spacious rooms, lovely staff, and perfect location close to everything. Fully self contained, and very comfortable beds, including the pull out sofa bed. Using key card you get a 20% discount on food at a nice cafe/bar downstairs called Onyx. Great entertainment on Sunday afternoons by the Koi Boys which we sat and listened too on our deck. This is my second stay here and I will be back for 3rd with kids next year.
from Townsville, Queensland, Australia
Submitted on 27-10-2016
This time we stayed in Room 1707 with an ocean view. Location is awesome. Central to everything. Close to Trams, shops, restaurants & casino. Room was clean & tidy. Easy checkin, friendly staff, Always helpful if we had any questions. Wouldn't hesitate to stay here again.
from Sydney, Australia
Submitted on 29-10-2016
Great location - close to everything. There are road work at the present but I was in room 1301 overlooking the Conference Centre so the building works weren't an issue at all. Staff were very friendly and most helpful.
from Ipswich, Queensland, Australia
Submitted on 30-10-2016
We enjoyed a rare opportunity away from the kids for a 3 night stay in a one bedroom apartment. We have wanted to stay here for over 15 years but never had the opportunity. We weren't expecting a five-star flash apartment. It was nice. Dated but roomy and convenient. You definitely pay for location, right in the centre of Broadbeach. The pool areas are pleasant with the pools being heated which is a bonus. The only problem we found was that the bedroom didn't have air-con or a ceiling fan... Read more
from Everywhere, The World
Submitted on 30-10-2016
Great location. Great value. Friendly, kind and patient staff. Lovely feeling and vibe, very relaxing. Always, always clean in spite of the drunken clubs outside (which is Broadbeach for you if you choose to stay in the heart of it). The hotel itself was beautifully presented.
from
Submitted on 30-10-2016
An awesome location - one block from the stunning beach, close to bars, restaurants and supermarkets, comfortable and large rooms - I was impressed! There were three of us in our room - a couple and one other and we never felt we were in each other's space. It had all the facilities we needed. The air con in my room didn't work but it wasn't a deal breaker for me
from
Submitted on 30-10-2016
Really nice clean 1 bedroom apartment. Reception very helpful. Great views. Foxtel. Aircon was very quiet. Great discounts at local restaurants as well, if you stay. Highly recommended. Prices very competitive and they gave us an ever cheaper extra night, when we asked when booking in.
from Melbourne, Australia
Submitted on 02-11-2016
We have been coming to Phoenician on and off for a number of years. However it's been some time since our last visit. We were amazed how well the property had been maintained most of it looked like new. We had a great suite, with everything we could ask for to make our holiday restful and relaxing. We'll be back, would recommend highly
from Sydney, Australia
Submitted on 02-11-2016
great location.not happy that we were there for 7 nights but room serviced only if staying for 8 days or more.having to pay for a clean towel and only receiving 1 toilet roll or more if you pay is a bit too much,won't be back
from Byron Bay, Australia
Submitted on 03-11-2016
My husband and I stayed at the Phoenician last week. The apartment we got was on the 9th floor facing a building site. They start work at 6.30 a.m. Because we stayed a week we didn't want to be woken up every morning at that time. Even though the Hotel was very full, Julie from the reception managed to move us into a beautiful, quiet room on the second floor. We enjoyed our stay there very much.
from
Submitted on 04-11-2016
We have stayed at the Phoenician many times before and keep returning because it is not only good value for money, but quality apartments. The staff is friendly, there is ample parking, the rooms are clean and the kitchenettes are very user-friendly. The kids LOVE the pool and spa, the adults love the lingering evenings on the balcony watching the view and we have always been happy to return. It is a great location if you value a little quiet and privacy, but it is also very close to all ameniti... Read more
from Brisbane, Australia
Submitted on 05-11-2016
We have been coming to the Phoenician Resort since it first opened and still enjoy its friendly atmosphere. Its central location means we can walk to all the local attractions and shops. We are looking forward to our next visit.
from Melbourne, Australia
Submitted on 08-11-2016
I've stayed here more than 10 times for work travel over the last 5 or 6 years and consistently found the rooms (while perhaps a little dated and will need a refurbishment in a couple of years) to always be VERY spacious and with excellent amenities. Service from the staff is always friendly and helpful. Pool is nice too. I continually go back to stay there for the above reasons but also the location is spot on with most of the main restaurants just below and supermarket nearby.....also acr... Read more
from Lismore, Australia
Submitted on 12-11-2016
Directly above the resturant capital street of broadbeach. The rooms well clean and spacey and the staff super friendly and helpful. Its not serviced daily so you need your own toiletries etc. You get free secure parking underneath the apartments. The bed was comfortable but cutrains aren't blockout so the light does come through in the morning. My only issue was I was on the botton floor over looking the street and they are upgrading the road so it was very noisey and dusty had to keep doors... Read more
from Queensland, Australia
Submitted on 12-11-2016
This hotel is in a great location. Various places to eat right at your doorstep, not far to walk to the beach, shopping centre and the casino. Room was clean and comfortable and a resonable size. My only comment would be the bathroom was very small. Pools look great but we didn't get to check them out as they closed at 9pm.
from Melbourne, Australia
Submitted on 12-11-2016
This was my first time staying here and I will definitely be coming back. I stayed in a one bedroom apartment which was very clean and had everything we needed for our stay. The location is amazing, walking distance to the beach, restaurants, cafes and shopping centres.
from
Submitted on 13-11-2016
Beautiful i loved it - loved the look of the hotel and the staff where very friendly and helpful. i wish i could live there! perfect location - the pool and the views are great. The rooms are very spacious and clean - great balcony. would def go back there and recommend this place to my friends
from Melbourne, Australia
Submitted on 13-11-2016
My fiancé and I just stayed here for 2 nights and wish we were there for longer! The apartment is huge with a big balcony and right in the heart of Broadbeach, with shops, restaurants and the beach right there.Loved our stay, could not recommend this hotel enough. We will definitely be back!
from Thames, New Zealand
Submitted on 14-11-2016
My partner and I stayed 7 nights in a one bedroom apartment. We booked direct with the Resort and got a great deal stay 7 nights and pay for 5. We had room 2902 which looks across to the Convention Centre and the Jupiters Casino. There are road works on the boardwalk at mo which didn't really worry us. The apartment is not serviced but has washing machine and dryer with everything else you may need. I will mention this unit has a shower over the bath which you have to step into which mightn't su... Read more
from Alstonville, Australia
Submitted on 14-11-2016
We have stayed here before, in the soith tower. This time we stayed above Reception in the North tower. The North tower was very convenient to cafes and restaurants but very noisy at night, as we do not tend to stay up late partying! Queensland Ave is basically the end of Broadbeach shops/restaurants. The street linking this Ave to the next block is being upgraded to a plaza, one way street, which will be good when completed. Phoenician staff were very helpful both at checkin and out. The one... Read more
from
Submitted on 15-11-2016
Excellent location... beautiful resort, close to beach, Casino, major Shopping Centre, friendly and helpful staff...walking distance to everything, including the Convention Centre... easy connection to Brisbane Airport...and soon to Gold Coast Airport....many great restaurants around, including Starbucks, Tapas, Italian cuisine, Asian or Indian....Jazz and Blues festivals in August and end of May respectively...family friendly... 3 pools, sauna, gym, games center for the kids...highly recommende... Read more
from Brisbane, Australia
Submitted on 17-11-2016
We stayed for 2 nights in Mid November 2016. The room was great and well equipped as well as the resort in a prime location. The lady at reception was very helpful and friendly. I would definitely recommend this place to family and friends.
from Brisbane, Australia
Submitted on 20-11-2016
We stayed at the Phoenician Resort for a short weekend stay - two nights. Locations was great - so many restaurants to choose from and a very short walk to the beach. Didn't use the pool but it looked great. My only complaint was the bed was a double not a queen and quite soft (we used to firm beds!). I'd make sure you request an apartment with a queen bed.
from
Submitted on 20-11-2016
The Phoenician is central to eateries, bars, beach etc. The staff, particularly the Reservations desk were more than helpful with transport bookings, a little lost property and local advice. Couldn't recommend the crew highly enough. Great pool area for kids and the tired tourist. Great spot.
from Gladstone, Australia
Submitted on 22-11-2016
We had 10 nights in the East Tower level 7, great view from the balcony, a couple of nights lady staying in main bedroom could hear the music from the restaurants/bars , however 2nd bedroom didnt hear a thing. Outdoor pool, heated indoor pool and spa we visited every day, helped with muscle recovery. Location is the main reason we opted for the this resort, everything we needed within a short walk. Heaps of eateries to try. Whole building was clean and tidy and secure parking on site. Our unit g... Read more
from Sydney, Australia
Submitted on 22-11-2016
Please note I booked through Broadbeach Holiday Apartments (bbhr.com.au) so my check in and rooms may well be different but it was in the Phoenician. Also, ensure you call it the Faux-knee-shon or you may get a bit of a glance and definitely corrected. Stayed here for 3 nights as we were exhibiting at a conference. Check in was easy once I had worked out where I actually had to go but that is probably me not reading instructions properly! Pros: Huge room with more than enough space for a f... Read more
from Darwin, Australia
Submitted on 22-11-2016
1104 - Was great thank you. Excellent central location, nice & clean & convenient. Stayed with friends so it was great that we had a suite that split into 2 so we could all have some space also. Kitchen facilities were great and it was nice being on level 1 and could hear the atmosphere of the pool area.
from Melbourne, Australia
Submitted on 23-11-2016
We stayed again at the Phoenician this November, but were dismayed to find a construction site opposite our apartment which started at 6.30 in the morning and was so noisy it was impossible to sit on the balcony. We were not warned when we made the booking and so don't book any rooms in the North tower as it looks like this construction will be going on for a couple of years !! and eventually will block out the afternoon sun as it is going to be 45 Storeys However they gave us a really good pric... Read more
from
Submitted on 23-11-2016
Great quick stay. Close to shops and restaurants. We had a 2 br apartment- spacious for my 5 year old. Swimming pools great. Only thing is the cleaning. We stayed 4 nights and at the end of it had to pick up our rubbish and put it down the chute. I went on holidays no the put the rubbish out
from Hastings
Submitted on 24-11-2016
Stayed for 5 nights in a 2 bedroom apartment. Extremely clean, spacious and perfect for us. The location is fantastic - not too far from anywhere. Reception staff were very helpful. The only negatives were the two nights of road work completion which affected sleep but this is not attributed to the hotel. The lack of servicing the apartments seemed a bit unusual to me. The room is only serviced once if you stay for more than 8 nights. For the price paid I did feel this was too infrequent. Servic... Read more
from Paradise Point, Australia
Submitted on 24-11-2016
The room suited what we needed & more. Plenty of room without getting each others feet. Great that it is handy to EVERYTHING. We highly recommend, & shall return. This stay was 2 weeks. The premises are clean & well maintained and the staff are fantastic.
from
Submitted on 26-11-2016
We stayed here for 12 nights and had a lovely time. The location is great - close to shops (Big and small), monorail, restaurants, beach and trams. Our 2 bedroom apartment (1710) was spacious though I wouldn't say it was sparkling clean (hence the 4 star rating). I was just able to tolerate walking on the carpet without shoes, and the bathroom could really do with a renovation. Be prepared to empty your own bins because the apartments aren't serviced frequently. Not a huge problem though as ther... Read more
from Brisbane Region, Australia
Submitted on 28-11-2016
fantastic rooms, been staying here for a few years now. get a different room every time, always fresh, clean and beautiful. will keep staying here whenever i need a place down the gold coast, highly recommend the Phoenician resort.
from Adelaide, Australia
Submitted on 28-11-2016
Generally pleasing stay, general facilities and North foyer entrance was nice. Pool and spa areas were nice, and well maintained. Room quality was fair, kitchen was ok, washing facilities were good, bathroom fixtures were in poor to average condition, and tiles surrounding bath were showing black mould in spots. Courtyard was not inviting, and had green mould on walls,(due to water leaking from somewhere above) Staff were friendly, helpful and welcoming. .
from Brisbane, Australia
Submitted on 29-11-2016
The room was very well equipped & comfortable. The location was perfect as we were attending a Cheer & Dance Competition at the Gold Coast Convention & Exhibition Centre. The staff are to be commended for the courteous and warm welcome. Absolutely nothing is a problem. The light bulb over the kitchen table needed placing a quick call to reception and the handyman was there within minutes to replace the bulb. I would recommend this property everyday.......
from
Submitted on 30-11-2016
The Phoenician is in an ideal position with all shopping and public transport facilities at your fingertips. The rooms are very clean and well maintained and the staff are very helpful. This has been my second visit to the Phoenician as we attended for competitions and I recommended it to other families from our gym to stay here. Those that stayed were very impressed and said they would stay there again. I certainly would!!
from
Submitted on 02-12-2016
This was my 2nd stay at the Phoenician and I would happily stay here again. This time I stayed in a 1 bedroom apartment. The apartment was clean and had everything you needed for a relaxing stay. The amazing pool is always a favorite place for my daughter. The staff are always friendly and willing to help. And the location is the best. So close to the Convention Centre, Pacific Fair, Jupiters Casino, Broadbeach shopping and of course walking distance to the beach. This place never disappoints an... Read more
from Melbourne, Australia
Submitted on 03-12-2016
Well I keep coming back to stay here as the location is so great, right in the centre of shopping and accessible transport both light rail, bus and taxis, with clean and comfortable apartments. Also the reception staff are very good at their job and make sure that you have a happy stay, they will assist in sorting out your queries, book trips and tours for you with no hesitation, with such excellent staff at the Phoenician Resort, you will always enjoy your stay.
from Toowoomba, Australia
Submitted on 04-12-2016
We had a great weekend. Service was top notch, price was great, location is perfect. Facilities are really good. Gym could use a touch more equipment. The noise from the street was significantly reduced when the doors were closed. We had a small issue with the air conditioner and the maintenance man turned up to the room within 5 minutes of our call.
from Victoria
Submitted on 04-12-2016
We had a great cup weekend. Service was Excellent, price was good, best location, good Facilities Great pool and spa, and Apartment was clean, great views of the ocean and street nose minimal i would defiantly go back.
from Darwin, Australia
Submitted on 05-12-2016
We stayed at here for 3 nights. The apartment was nicer than expected with modern furnishings. The kitchen area and bathroom could have been cleaned a little more thoroughly but not so bad that we felt we needed to mention it to the staff. We had a 2 bedroom apartment, and the kids bedroom with the two single beds was not air conditioned unfortunately. The apartment complex is very close to shopping and dining with a few grocery stores nearby. We did have a pleasant stay and would return... Read more
from
Submitted on 05-12-2016
Found it to be a very nice well priced place to spend a couple of nights. No complaints with anything during our stay. Clean and well located withing Broadbeach. Will definitely be a place that I will go back to in the future. Recommend without hesitation
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