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Sofitel Brisbane Central

Brisbane, Queensland, Australia (BNE)

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Based on 3597 reviews
Room & Rates
Club Suite, 1 King Bed, City View

Club Suite, 1 King Bed, City View

1 king bed
700-sq-foot (65-sq-meter) room with city views

Club Level - Club Lounge access
Layout - Bedroom, living room, and sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

1 king bed
344-sq-foot (32-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Club Room, 1 King Bed, City View (Club)

Club Room, 1 King Bed, City View (Club)

1 king bed
344-sq-foot (32-sq-meter) room with city views

Club Level - Club Lounge access
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

1 king bed
344-sq-foot (32-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Superior Room, 2 Double Beds, City View

Superior Room, 2 Double Beds, City View

2 double beds
344-sq-foot (32-sq-meter) room with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - WiFi and wired Internet access, LCD TV
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
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Sofitel Brisbane Central
249 Turbot Street, Brisbane, QL Australia 4000

Rooms
Make yourself at home in one of the 433 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with cable programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club and an outdoor pool. This hotel also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Dining
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-out. Planning an event in Brisbane? This hotel has 14273 square feet (1326 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 39 and AUD 49 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for in-room high-speed Internet (wired): AUD 29.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: AUD 29.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 47 per night (in/out privileges)
  • Valet parking fee: AUD 57 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per night
  • Onsite credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Babysitting
  • Beauty Shop/Salon
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3597 reviews
from Sydney, Australia
Submitted on 21-05-2016
I have always enjoyed staying at this property but this is the first time since it changed to being managed by Sofitel and I wasn't disappointed. Beautifully refurbished and very comfortable rooms which are a good size. Centrally located for shopping and transport. The staff are very friendly, helpful and professional. The only disappointment is that there is no complimentary wifi in the guestrooms.
from Hervey Bay, Australia
Submitted on 21-05-2016
Recently a very dear friend and I had enjoyed High Tea in the Club Sofitel Lounge on the 30th floor of the hotel where we indulged (or should that be over indulged!) in a delicious culinary delight of sandwiches, scones and desserts accompanied by coffee and tea. As we had the lounge to ourselves we were free to enjoy the beautiful view and to take our time enjoying all the delights the High Tea had to offer. A pleasurable afternoon well worth it.
from Coolum Beach, Australia
Submitted on 21-05-2016
If you are looking for a top notch hotel in Brisbane CBD the Sofitel ticks several boxes. Located within walking distance of Queen St Mall and Southbank, close to public transport for sporting events, it's location makes enjoying Brisbane city a breeze. The rooms are well appointed with free wifi, a very comfortable bed, robes and decent bathroom amenities. Flat screen tv, foxtel and mini bar as would be expected. Parking is at a discounted rate for guests ($47 overnight).
from Melbourne, Australia
Submitted on 22-05-2016
Firstly I will say that the location of this hotel is absolutely perfect when staying in Brisbane if on work, relaxation or looking for an escape. Given its former better days of the Sheraton Brand the hotel itself is clearly trying to hold its own in the tight held 4-5 star bracket although there is room for improvement. The hotel is beautiful and brilliantly laid out, easy to navigate and with all the amenities one needs to relax and soak up the Queensland sunshine. Upon our arrival we were gr... Read more
from Zhengzhou, China
Submitted on 25-05-2016
The hotel is located directly above the Central Station of Brisbane City, like many other reviewers have mentioned, if you are taking the Airtrain to or from the airport, this will be very convenient. Othervise, I suggest booking an apartment-type hotel by the Brisbane river, you will get better views there. Also, the hotel room is not that spacious for a standard room, the facilities are somewhat old-fashioned. If you are looking for something more contemporary, I would suggest one of the newer... Read more
from Canberra Australia
Submitted on 06-06-2016
My husband and I flew to Brisbane and got the air train to Central station to the Sofitel. My husband had some mobility issues following an accident so we were surprised to see that access to the hotel reception area from the station was via two escalators. There was no lift apparent. Access to the front of the hotel on Turbot street from the station was also inaccessible for anyone who is unable to take stairs or escalators. After somewhat of a struggle we made it to reception. We spoke with ... Read more
from Singapore, Singapore
Submitted on 06-06-2016
Stayed here for 4D3N for work. I wrote in to them few days prior to my arrival requesting for early check-in if possible (I was on a 7hr red-eye flight) and they did managed to prepare my room when I arrived around 10:30am (thanks a lot for that, really appreciate it!). The hotel is located above the Central station so it is very convenient if you are taking the airtrain from airport. The journey is around 20 mins. It is also within walking distance to Queen Street and around 20 mins walk to B... Read more
from
Submitted on 06-06-2016
This hotel was my second option due to no IHG hotels in Brisbane right now and my verdict is that I like this hotel, the Thyme restaurant was nice. Awesome buffet service and the service and waiters were amazing. The guy who checked me in could not have been nicer, it was like I knew him for a long time. The lady who had my bags insisted that she would take it up but I won the battle. The people who work here are amazing. Rooms were good, needs a bit of makeover but it was good to stay in. It to... Read more
from Perth, Australia
Submitted on 07-06-2016
Staying at the Sofitel Brisbane Central made our first trip to Brisbane relaxing and enjoyable. The location enabled us to access the river, city, shops, attractions, botanic gardens and restaurants easily. All the staff in the hotel was friendly, professional and helpful and the club room we stayed in for the week was clean, quiet and comfortable.
from Amsterdam, Netherlands
Submitted on 08-06-2016
I'm becoming a fan of Sofitel. After an excellent experience in Macau, I've now had the pleasure of staying at the Sofitel in Brisbane. There are many positive things to be said about this hotel, but great service is the thing that stands out to me. All staff that I had to deal with were incredibly courteous, friendly and helpful. My room was big, huge bed, lots of space for stuff. The quality of the mattress is for me always one of the key things that need to be right and that was the case her... Read more
from New Plymouth, New Zealand
Submitted on 19-06-2016
For the price, which was really expensive, I thought that it should have free WIFI access which other top hotels with rates less than these rates have. I was disappointed that I should pay an amount with only a small amount of data per 2 hours that made me feel as if I was ripped off.
from Melbourne, Australia
Submitted on 19-06-2016
We had three days at the Sofitel in a "Luxury Room",on the 21st floor. The service at all levels, check in, concierge, waiters etc was very efficient and professional. The room was comfortable, and quiet, the only downside being the shower over the bath, but unless you have physical issues this was a minor inconvenience. It is really disappointing and surprising that at a hotel of this standard you have to pay for WIFI! The breakfasts were first class, a great selection and the omelettes were th... Read more
from Brisbane, Australia
Submitted on 20-06-2016
We stayed for just one night for a birthday celebration and took advantage of the Winter deal which included breakfast. Book in was so easy, my husband dropped me off, the concierge took my name and my suitcase and when I approached the front desk I was greeted by name. I noticed they all had earpieces so assumed the concierge informed the front desk of my name! It was quite a lovely touch of personal service. I was upgraded to the 24th floor with view over Anzac Square the post office. We had b... Read more
from Sydney, Australia
Submitted on 21-06-2016
This was our second stay, our first being over Christmas last year. We returned as we'd enjoyed the stay so much last time. This time not so good. The room was clearly not a refurbished one. We found the bed really uncomfortable. It sloped down on either side from the middle and we both had sore backs in the mornings. Breakfast in the club was the same each of the three days except for a change in sausages. The food in the evening was predominantly deep fried, all tasting pretty much the... Read more
from Melbourne
Submitted on 21-06-2016
Stayed 3 nights at the club level for a Congress which held at the hotel. That made life very easy. Wifi worked ok and so as the overall service. Checked in very late at night but the reception staff was good and efficient. Club house service wasn't brilliant on the first day and it got better and better towards the end, a girl called Lien delivered exceptional service whom worth to be mentioned here. She went all the way to help which provided a service I would expect from s club floor. Club r... Read more
from Brisbane, Australia
Submitted on 28-06-2016
I was a bit skeptical at first, but decided to stay at the Sofitel Brisbane with my wife on our wedding night. They had previously botched our room on a stay for my birthday the year before, but I figured SURELY it couldn't happen again. The Sofitel Brisbane has rooms that overlook one of two sides... one with the city, or one of the adjacent car park. Despite being loyal (paying) members of Le Club Accor Hotels, having asked for a city view room on our booking, having it on our file (from the ... Read more
from
Submitted on 29-06-2016
Our check in was smooth and snappy and our room with view over city was in immaculate condition. We especially enjoyed the dining facilities and the attention to detail and quality of food and beverages provided. There is a real good vibe about this hotel with genuinely warm friendly staff and a great central location close to the best of Brisbane. We look forward very much to staying at the hotel again.
from
Submitted on 01-07-2016
The Sofitel always impresses and this stay was no different. The room was very tastefully decorated and the bed was amazing. The staff and very helpful and professional, the room service was delicious. Cocktails are fab. The only downside to this property is the view over the car park that I had. However you don't spend a trip looking out the window so this certainly did not spoil my stay.
from Auckland Region, New Zealand
Submitted on 01-07-2016
Location is excellent, central city and easy walk to shopping, restaurants, river walks etc. Access & parking is very easy for self parking, we used the valet parking, friendly efficient service. Check-in was prompt and easy. That's about where it ends, everything from here on was very 3-star, and struggled to be that at times. We stepped out of lift on 24th floor, corridor smelled musty, room also very musty. Carpets stained, it's an old hotel, the reception areas have had a refurb. But that's ... Read more
from
Submitted on 01-07-2016
Easy walking distance to the main shopping area, also the river walk. Southbank not too far away. Rooms comfortable and quiet (well 26 floors up it was). Didn't eat at the restaurant, but it was busy which is usually a good sign.
from Sydney, Australia
Submitted on 03-07-2016
A good traditional international quality hotel in the CBD, not the style and design of say Emporium and Alex Perry in the Valley but compensated by first class service - one of the best in Australia for service. An excellent Club Lounge.
from Byron Bay, Australia
Submitted on 04-07-2016
Decided to return to Sofitel after staying at the Hilton the night before both with Club Lounge access. Here are my thoughts. Positives for the Hilton are Location on Queen Street, Quiet Rooms, walk in shower and recently renovated.Negatives bathroom not very clean around tiles and splash marks on door. A length of toilet paper found behind the cushion on the lounge chair, terrible reception on free to air and Foxtel. Food in lounge basic with tasteless cheeses, smoked salmon without trimmings ... Read more
from Albany, Australia
Submitted on 07-07-2016
we stayed two nights in a "lux" room. Good size room and bathroom with all amenities including nespresso machine. Hotel decor and rooms not inspirational but perfectly adequate. Do get frustrated when upmarket chains still charge for wifi. They really have to catch up. Staff were courteous, helpful and friendly. Was there when state of Origin was happening, hotel overun with Blues team and supporters, not a problem but bar service became problamatical. They really need to think ahead and s... Read more
from Stawell
Submitted on 09-07-2016
We stayed at the Sofitel for a conference, and needed internet access for business purposes. We are a member of the L'Accor Hotels loyalty club and were advised on check-in that internet would be free! What we weren't told was that you have to be at silver level for free internet; found this out at check-out. When I questioned this, they did give us a 50% discount on wi-fi, but still not a good thing that one reception staff member did not know the rules. Breakfast is also very expensive ...... Read more
from Sydney, Australia
Submitted on 09-07-2016
I just recently organised and hosted a 320+pax 1.5 day conference at the Sofitel which went without a hitch. Seamless check-in's, elegant rooms, excellent service and beautiful food - couldn't fault it. I had the opportunity to utilise the Club Sofitel area and that was lovely, a sanctuary when some downtime was needed. The gym facilities are small but tidy and sufficient for a morning HIIT session. My guests were all taken care of in a polite and courteous manner. The location is good just... Read more
from Hamilton, New Zealand
Submitted on 09-07-2016
Sofitel hotels seem to be consistently great, always meet or exceed expectations. I was in Brisbane for a meeting with colleagues so used the meeting rooms - only comment would be that are expensive, especially if you hire from them additional AV equipment.
from Madrid
Submitted on 10-07-2016
I arrived , nice staff at reception , but no help with luggage arriving from brisbane central station .... receptionist informed me that no points on my accor member card because i booked trough travel agency !!!!!! trough whom shall i book ??? this is not nice , you can give less or more , but no points at all ?? do i pay to stay in the hotel ?? Staff offered me to include breakfast , normaly i don't include unless included in my tariff , so i said no ! Then again upgrade to deluxe room plus... Read more
from Sydney, Australia
Submitted on 12-07-2016
I stayed here for 3 nights and enjoyed my stay. The hotel is right above Central Station and is within close walking distance to most places in the CBD. I thought the staff at this hotel were well trained and attentive to their clients. Zowie provided excellent customer service when checking in and out. I also talked to Carol who was very helpful and courteous. Thanks for making my stay comfortable and enjoyable.
from Sydney, Australia
Submitted on 13-07-2016
From the moment I approached the hotel, service was fabulous. Friendly, efficient staff everywhere. Room was very comfortable and had great views. Food was delicious. Hotel very central. Thoroughly enjoyed my stay.
from Rockhampton, Australia
Submitted on 13-07-2016
My partner and I, stayed early July 2016 for a romantic weekend away, and that it was. I had a parcel sent prior to arrival with instructions to leave in a certain place in our room, (as a gift for my partner) and the staff not only followed the instructions, they went above and beyond and surprised both my partner and I with a free room upgrade, it was fantastic!! The buffet breakfast was included in our winter warmer deal and was absolutely astronomical! Everything you could ever want for ... Read more
from Sydney, Australia
Submitted on 13-07-2016
While this is still a very sound top of the range hotel, its drifting in my view. The decor in the rooms is aging a bit and charging for WiFi is just not acceptable any more. The room charges seem to be coming down but other hotels (like the Hilton) seem to becoming very popular with colleagues. While being on the train line is useful too, now you can Uber from the airport, that makes that less attractive too.
from Melbourne, Australia
Submitted on 14-07-2016
I recently stayed in-house for 2 nights with my colleagues and attended a function on-site also. Our stay was flawless and the staff could have not been more wonderful. I have stayed in many 5 star hotels and i was particularly impressed with the attentive and genuine joy the staff had in their jobs. Nothing was too much trouble. I would particularly like to make mention of Hannah, Miles & Havier from the concierge/valet team as we spent some time picking their brains on different options avai... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 15-07-2016
If you're flying into Brisbane and plan to stay in the city this hotel is perfect. Catch the train directly from the airport (either domestic or international ) and get off at the Central Station and take the elevators up to reception. Brilliant, especially after a long flight. Room was large and the bed was very comfortable.
from Bright.
Submitted on 15-07-2016
Dated and dull with faux French 'Bonjour' greetings this dark, solid concrete hotel is very central for the CBD and well connected to the railway station and shopping. Good size rooms, well furnished but in need of an upgrade especially beds, needs to review power points. I was unfortunate to have a broken bed which wasn't fixed when asked that left me struggling with a bad back for 3 days. Very disappointed with the dull, dull breakfast and service. Pre-served cereals, soggy muesli, pre-slice... Read more
from Gold Coast, Queensland, Australia
Submitted on 16-07-2016
Only one night stay, but we loved our visit. We opted for a club room with club lounge access. Lovely appointed room, wonderful city views and appreciated the turndown service. Club lounge canapés and drinks were appreciated. Staff very accommodating. Breakfast in the club lounge was impressive as well. A very relaxing stay. One of Brisbane's best hotels!
from Perth, Australia
Submitted on 16-07-2016
Beautiful rooms, very clean and beautifully furnished Buffet not value for money, very ordinary and not enough hot food made from scratch! Food was very unimaginative e.g. four bowls of lettuce leafs, six plates of cold sliced meats
from
Submitted on 20-07-2016
I used to stay here when it was the SHERATON and really enjoyed it. However on this visit they didn't bother to check that the milk in the fridge had been open and 1/2used by previous guest and they didn't bother to throw a coffee cup with wrappers inside when they cleaned my room this morning. Not to mention the drinking glasses hand finger prints all over them which I had to sterilise before I used them .....what can I say , very poor
from
Submitted on 20-07-2016
Booked a club room for two nights and it couldn't have been better. Staff were fantastic, well appointed room and great facilities in the club lounge, made our stay comfortable and relaxing. The location in the CBD makes it convenient for shopping, business and entertainment.
from Victoria
Submitted on 20-07-2016
Used a luxury escapes voucher for 2 nights at the end of a family holiday for us. Sofitel really is classy from the moment you walk in to reception. The room had 2 double beds, very comfortable and was a reasonable size with great views over the city. Buffet breakfasts were included and this was a highlight. Amazing array of very nice food. Filled us all up to go exploring the city each day. walking past at lunch/dinner time, the food looked amazing again. Gym is located on the top floor w... Read more
from
Submitted on 22-07-2016
Service: 10/10 Ambience: 10/10 Food: 10/10 Menu selection: N/A Facilities. Unsure Cleanliness: 10/10 Customer service: 10/10 Unfortunately I didn't get to stay here on this occasion, however I did visit one of the function rooms where I attended a Concierge ball, the venue was absolutely amazing and the team at the Sofitel put on an amazing show!!! The food was incredible and the staff were all ... Read more
from Cairns, Australia
Submitted on 22-07-2016
We have stayed at Sofitel Brisbane Central many times and for good reason - we are never disappointed. This is possibly Brisbane's best hotel. Clean, quiet and comfortable rooms in a central location. Excellent range of dining choices if you don't want to leave the hotel to look for a restaurant. Easy access to and from Brisbane Airport via the Air Train with Brisbane's Central Station right underneath the hotel. We will be back again!
from London, United Kingdom
Submitted on 23-07-2016
I chose the Sofitel Brisbane Central for two reasons: firstly, I'm a Club Accor member, and secondly, I'd had really excellent stays recently at Sofitel hotels - the Sofitel London Heathrow, and the Sofitel London Gatwick. This hotel has some fine points. 1. It has an excellent city centre location, adjoining Brisbane Central railway station, hence it's easily accessible if you are using the AirTrain in from Brisbane Airport. It's a short walk from the Queen Street Mall, and an easy walk... Read more
from Brisbane, Australia
Submitted on 23-07-2016
We are Accor members and am yet to be disappointed with the rooms in this hotel. We had two double beds in our room, sharing with one grandchild. Must say not expecting double beds and am not used to these any more. We had lunch in the dining room- an amazing smorgasbord and did not need dinner. Staff helpful when they saw we had children - our son and his wife in another room with two children - and bought through extra towels without us asking. Happy to recommend this hotel.
from Sunshine Coast, Australia
Submitted on 24-07-2016
A very nice central place to stay in the city The rooms are comfortable & modern. The buffet breakfast is the best I have ever had! We also had the high tea & it was amazing! But don't have the breakfast & high tea on the same day As you would not fit it all in!
from
Submitted on 26-07-2016
Great city walks. Best breakfast Share the seafood platter amazing. Club rooms free grog and canepe yum. Good deals on offer cheaper Had a stressful start with the booking but the duty manager looked after us very well. @@@''@''''''''!!!!!!!!!!!''//////
from
Submitted on 26-07-2016
Service and location is this hotels number one features. Rooms where nice but bathrooms are dated. For the price and being a 5 star hotel I would expect the bathrooms to be better. Room size was brilliant. Concierge where exceptional and location is great to be near the CBD.
from Cleveland, Brisbane
Submitted on 26-07-2016
The weekday seafood smorgasbord is lovely- fresh prawns, oysters and mussels as well as sushi, salads, hot roasts, hot food, soup, bread, cheeses and coffee. The standard price is $59 - which is good but as Accor members it is half that price which is excellent. My problem is not with the food or the staff, but the fact that Wednesday is Pensioner day. I admit without the pensioners, the restaurant would have been pretty empty, however, the restaurant was literally packed with them. They pushed ... Read more
from Sydney
Submitted on 27-07-2016
Overall a very nice hotel with good facilities and food but the room is not 5 star. Bathroom with bathtub was a bit dated and for the price was not as stylish as I expected. Stayed at the Watermark last year and while smaller, the room was much more stylish. The wifi often dropped out in the room. Ok , but wouldn't rush back.
from
Submitted on 27-07-2016
I spent 2 nights at the Sofitel and was expecting a comfortable experience. Unfortunately, road noise from 11 floors below permeated straight into my room. This resulted in uneasy nights of rest and waking around 4.15 am due to morning traffic. I am disappointed that such a prestigious brand cannot ensure quiet restful rooms. Yes the offered me an alternate room, but my concern is for the customers that follow me. Hence this review. Furthermore, every coffee I ordered was ordinary at best, in dr... Read more
from Perth, Australia
Submitted on 28-07-2016
The Sofitel is very centrally located in the heart of Brisbane city right next to the central railway station. This is an ideal location to make use of the Airport train service as it would be virtually door to door. As at July 2016, the taxi fare from the airport to this hotel is around $45.00 AUD. Check-in was very efficient. The lobby is very welcoming with lots of lounge seating. All bars and restaurants on the ground floor around this area, making it easy to host business guests, etc. The ... Read more
from Melbourne, Australia
Submitted on 29-07-2016
I recently stayed here for a weekend break. The hotel is located above the train station, and is a short walk from the Queen St mall. Southbank is around a 20 minute walk. My room had a nice view across Anzac Square, and was clean and well appointed. Internet was included in the rate and was fine for basic needs. The check in was also efficient, and the hotel had a nice feel and atmosphere. The bathroom was spacious, and had a good range of toiletries, as you would expect at a Sofitel. Unfortun... Read more
from Brisbane, Australia
Submitted on 29-07-2016
Once again, because of a business conference, we had the chance to stay at the Sofitel. We were not disappointed after a vaguely negative review last year. The difference this year was that the level of service has improved, with the only sour note that several of the light fixtures in the room had blown and no-one had thought to check or replace them. The hotel is centrally situated in the Brisbane CBD, atop Central Train Station, with views looking down over Anzac Square park and memorial. ... Read more
from Melbourne, Australia
Submitted on 30-07-2016
I would recommend this hotel for business and pleasure. Located on top of central station it has easy access to the train to the airport... Rooms are well updated and staff are very helpful... The hotel is also close the shopping and CBD... The bar in the hotel is also good.
from Melbourne
Submitted on 31-07-2016
Brisbane Sofitel is what you would expect of a Sofitel hotel. Great fit out, nicely furnished rooms and friendly service. The gym is quite good with plenty of space and new equipment. Considering the location there was very little noise from the street or train. It may not be the pinnacle of the Sofitel hotels, but it is still pretty good.
from Perth, Australia
Submitted on 01-08-2016
we always stay on a club floor here and it never dissapoints. Huge club lounge offering lots of choices. Rooms are comfortable, we had a problem with the bed and Michelle found us another room with a separate shower (as we prefer that) and we moved, she then followed up to make sure we were happy. Also had a massage at Stephanies Spa with Angela, she is really fantastic and knows the muscle groups, loved it! Everyone, from the concierge to the maids are polite and accommodating, well worth the c... Read more
from Murwillumbah, Australia
Submitted on 02-08-2016
We stayed 1 night. From the moment we drove up to the entrance the staff were friendly, helpful and efficient. Our check-in was already completely organised and smooth. Our room was great. Beds are very comfortable. Nice to have a Nespresso machine for coffee. Shower head was a bit old and sending water all over the place but the water was hot and plentiful. I loved the illuminated make-up mirror. Breakfast was a notch higher in quality than most. The choice of food was excellent. We had... Read more
from Melbourne, Australia
Submitted on 02-08-2016
Our room was fantastic, spacious and beautifully decorated. We loved the club room, and the food was tasty and plenty of options. The hotel is very central , only a few mins to the main shopping area of Queen St. Mall. Would stay there again.
from brisbane
Submitted on 03-08-2016
We went to the sofitel this time to celebrate my birthday, it was a lovely day and night with my friends, we arrived about 12.30pm, we could check in, it was very good process,it only took less than 10 minutes, we arrived in our room it was lovely and we looked near the kettle and there was a lovely piece of rocky Road cake saying happy birthday, which was a lovely gesture from,there was complementary water and chocolates and they turnover our bed was nice,we had two friends meet us upstairs in ... Read more
from Canberra, Australia
Submitted on 03-08-2016
Bonjour Brisbane! The hotel staff made me feel welcome from the moment I arrived. I chose this hotel mainly for its location. I was visiting from interstate and travelled by air. The Airtrain connects the airport with the city and stops at Central Station. The door to the hotel is at the station concourse. Very, very convenient. This is ideal for all weather conditions. My room was spacious and well appointed. There was a big screen television, a safe, coffee making and two bathrobes. The cit... Read more
from Brisbane, Australia
Submitted on 04-08-2016
I attended a conference in town and decided to stay at the Sofitel for two nights as it was convenient to the conference location. Check in was okay - the actual process was fast, however there were two people in front of me and only one person at reception so it took a while to get to the front. Check out was efficient. The room was spacious and well laid out. As per most of reviews, I'll go through the good and bad points: Good points: - king bed, lot of pillows, nice linen - fully stocke... Read more
from Adelaide
Submitted on 05-08-2016
I had wanted to stay here for a long time, and now that the executive lounge is open to Platinum Accor members, that was all it took to sway me into staying for a few nights. Great upgrade to a room overlooking the square with a super comfy bed. Staff were all professional and friendly. The lounge offered amazing views and we were able to enjoy some lovely snacks and a few drinks. Ill definitely stay again when in Brisbane
from Sydney, Australia
Submitted on 06-08-2016
I really enjoyed my stay at the Sofitel. The hotel is well located in central Brisbane, above Central Station. It is about 20 minutes to access the hotel from the airport via the train. The executive lounge on the top floor has great views Brisbane City and surrounding hills and offers a good continental breakfast and evening drinks. The room was extremely comfortable, the bed excellent, and the bathroom a good size and amenities were well received.
from Brisbane
Submitted on 07-08-2016
This is one of our favourite hotels and it's always an enjoyable stay. For interstate or overseas visitors, this hotel is perfectly located within walking distance of the major shops and restaurants in central Brisbane. Southbank and the spectacular Roma Street Parklands are also within easy walking distance. Our check-in, as always, was seamless and all staff are obliging, friendly and professional. The highly rated Prive 249 restaurant deserves its high reputation; exceptionally prepared ... Read more
from San Francisco, California
Submitted on 07-08-2016
we stayed here for two nights while i visited family in brisbane, I had been told that this was a five star hotel in brisbane, it definitely was not. The lobby is quite nice for drinks and the breakfast was fine, but the rooms were a huge let down. The rooms are equivalent to a "hyatt place" or "residence inn", they were old , dark had no charm and very cheap furnishings, and it wasn't just our room, our daughter's room was just as bad. As I mentioned the lobby is quite nice, but the rooms ce... Read more
from Highgate
Submitted on 07-08-2016
Business venues have to cater for a lot more than simply providing nice room and breakfast. When you have 300 people to get in and out at the same time, as well as seamless provision group working environment, it does sort out the can do providers from the "Oh I'm sorry about that" types. The delivery of back of house was clearly professional, as much because you never saw what went into it. Rooms were great, concierge and guest arrival handled appropriately. Even with the line up to get rooms, ... Read more
from
Submitted on 10-08-2016
We have only stayed for one night but from the check in to the check out we have been treated like royalty. Great service, food and amenities. Got a complimentary room upgrade, free welcoming drinks and a birthday surprise in the room. All meals are prepared by highly skilled and awarded chefs - the spread is to die for! Friendly and proffesional staff all around. Will be back.
from
Submitted on 10-08-2016
My wife and I stayed here with our 1 year old recently for a local night away and the Sofitel lived up to its 5 star hotel rating. We arrived early and was able to check in early which suited us very well. The room was clean and well presented the bed and pillows were very comfortable. They offered a deal on check in for parking and breakfast which was great. The only thing to be on the look out for is if they are holding a large conference group at the time of your stay as it means breakfast wi... Read more
from Sugar Land, Texas
Submitted on 11-08-2016
High class hotel with very easy access from the airport. Take the train directly to the Central train station, and ride escalators up to the lobby. Easy walk down to the river front area, but far enough away from some privacy and solitude. The restaurants at this hotel are not a strength, unless you like high prices and fanciness. But the Sofitel Club on 30th floor was really convenient for breakfast and evening snacks. Explore the area for dinner restaurants or just eat lightly upstairs. ... Read more
from New Zealand
Submitted on 12-08-2016
We checked into this lovely hotel which we have stayed at a few times. Unbeknown to us my husband had bumped his leg and it had broken a vein. We went up to our room to discover a huge bleed had left our footprints through the hotel. The Assistant Manager Ashwin tracked us down just as we discovered the problem. He and his staff administered first aid, called an ambulance and sent us off to hospital with the minimum of fuss. Such caring service is very rare in this world. The hotel was cleaned... Read more
from Melbourne, Australia
Submitted on 14-08-2016
This is a wonderful hotel for a weekend in Brisbane. All facilities are first rate and the staff are friendly, courteous and helpful. On getting up to our room I had to ring for our cease to be brought up. This was after half an hour. Admittedly the hotel was very full but we shouldn't have to wait that long. Another issue was that after servicing the room no towels were left. Small issues which only marginally affected our stay. Great breakfast spread and nice bar to relax in. All in all an exc... Read more
from Melbourne, Australia
Submitted on 15-08-2016
This is as you would expect from a Sofitel a very comfortable and welcoming Hotel. Take the time to enjoy a cocktail and cheese platter in the bar. The rooms are very clean and comfortable and the staff are very friendly. The food is of a very high standard and the Executive Lounge is well worth the cost. The beds are so comfortable as are the pillows. Thank you for a great stay and Thank You to Perry for his help with Andy from Melbourne for our surprise.
from
Submitted on 15-08-2016
Comfortable,quiet room, on 17th floor Western side of hotel.Great staff and good service through out our stay. Smooth problem free check in on line. Hotel could possibly consider a bigger subsidy to guest parking charges !
from Blackwater, Australia
Submitted on 16-08-2016
The rooms are spacious for a hotel room, the beds are like sleeping on a cloud. The staff are friendly and helpful. Check in and check out was smooth and problem free. The hotel is located on top of the central train station so the ability to access the rest of Brisbane is easy.
from Bundaberg, Australia
Submitted on 16-08-2016
Excellent hotel. Central to everything. Staff very professional and always helpful. Nothing is ever a problem. Traveling with ski gear, the Concierge arranged for a staff member to help carry my luggage to railway station down stairs. Would always recommend. Staying there again shortly.
from Singapore, Singapore
Submitted on 04-09-2016
Brisbane lacks decent hotels, so the Sofitel still remains one of the better options. But it is getting very dated and is in desperate need of a renovation. The rooms are drab, the furniture is old, the pool area is uninviting. The Club Lounge is quite ok. Unfortunately, this is a good example of the lower end in the inconsistency in the quality of Sofitel hotels - some are new and nice, others are just old and neglected.
from
Submitted on 04-09-2016
We had a complimentary night stay as part of an Accorplus deal. Bathroom could do with a revamp. Coffee and hot chocolate pods/machine would have been nicer in the room than instant sachets. Enjoyed the complimentary newspaper. Bed and pillows were comfy. Loved the early checkin and late checkout. The staff were very helpful and friendly. Buffet breakfast had heaps of choices and the Accorplus 50% discount made it even better! Overall, very pleasant stay, thank you.
from
Submitted on 04-09-2016
I would call this a high end hotel but not luxurious. I spent one night here and had a good sleep on the comfortable bed with feather pillows. The staff were efficient but not too friendly. At a luxury hotel I would expect at least a turn down service and friendlier staff.
from
Submitted on 05-09-2016
Friendly, helpful staff. Prompt response to housekeeping requests. Great facilities in-room. With everything in good order. Breakfast buffet was the freshest, delicious. Service was very good. Hotel interior was very modern and the exterior was first-rate. This includes the heated pool with its great view over Anzac Square. Walking distance to the mall (undercover through Qld Rail buildings)and Southbank.
from Brisbane, Australia
Submitted on 08-09-2016
Stayed, upgraded our room at the last minute, offered at check in which was nice because it was relatively cheap. The room was beautiful. Amazing view over the city! The room was modern, clean and spacious! The beds were awesome and comfortable!! Onsite parking was convenient. The buffet dinner wad spectacular. The bar was great for a pre dinner drink with a beautiful view, quiet so you can converse!! Then the buffet was worth every dollar!! Definately will stay there again!
from
Submitted on 10-09-2016
Generally I like Sofitels but I found that this hotel took liberties with costs and services. The internet was not only very expensive but also capped and patchy. I ended up having to tether from my phone to maintain a videoconference. This is not a 5* experience and not acceptable for a business hotel. The minibar was never replenished throughout my 3 day stay so I had no bottled water after day 1. There was also peeling paint in my room which was pretty unpleasant, and it was very difficult to... Read more
from Singapore, Singapore
Submitted on 10-09-2016
The Sofitel Brisbane Central is located above the Central Station which makes it a perfect hotel for travellers who want to explore the city. It has rooms that overlook the city, or a car park, it would depends on the discretion of the hotel on which side you will be staying. I got the car park view. Being a member of Le Club Accor Hotels, I was upgrade to a better floor (27 flr) and had free WiFi throughout my stay, even though I had to log in with my access code and password every 24 hrs. ... Read more
from Brisbane, Australia
Submitted on 12-09-2016
The Hotel was lovely and perfectly located. The highlights of my experience was the High Tea in the Club Lounge -this was a great experience! The views were great. The service from the staff was exceptional - super friendly and helpful!
from Australia
Submitted on 12-09-2016
I stay regularly at the Sofitel Brisbane for work and leisure and so far it has always been a fantastic experience. In fact I will only stay at the Sofitel in Melbourne because it is so good. Brisbane and Melbourne I always upgrade to a club room. This is great if travelling on your own as you can have a few drinks and something to eat in the club lounge rather than sit in a restaurant on your own eating dinner. My last visit this month to Brisbane has turned me off going back. The staff were in... Read more
from Adelaide, Australia
Submitted on 13-09-2016
My wife and I stayed at the Sofitel when in Brisbane this week. Were given a room on the "10th" floor - strange as it is only 3 floors above the lobby!!!! The room was lacking good lighting and was very dark. The traffic noise was quite ridiculous every morning and the air conditioning was impossible to set for a cool climate within the room. A/C is probably because the property is dated but still ..... The very tiny shower was also a shock. It was also impossible to directly contact room ... Read more
from Auckland, New Zealand
Submitted on 13-09-2016
We stayed in the Sofitel Brisbane in a Luxury Room on 27th Floor. Free evening canapes and drinks and breakfast in the morning at the The Club. This made the stay very affordable as we didn't need dinner in the evening. Car parking at Au$57 is a bit expensive but at the end of a week on the Gold Coast it was necessary before delivering Rental Car at the Airport the next day.
from
Submitted on 14-09-2016
Love this hotel, we went there on the 9/9/2016 and could have been anywhere in the world. The food and drinks service was great. Couldn't be happier with this hotel. Highly recommend this hotel to any one who may need to stay in Brisbane.
from Singapore, Singapore
Submitted on 14-09-2016
I would like to highly commend Javier from concierge for his warm, prompt and caring service. I checked into this hotel last evening and was feeling under the weather. I forgot my thermometer and really wanted to know how bad my fever was. He happened to drop by my room to return my laptop, which I have a habit of leaving behind at the front desk after checking in (roll eyes). I told him I was not feeling so good and would really appreciate it if they could help me get a thermometer. I didn't th... Read more
from Brisbane, Australia
Submitted on 16-09-2016
The Sofitel has a full buffet dinner every night with a seafood buffet on Friday and Saturday night. There is plenty of seafood on other nights so don't worry about that. There is a full range of hot dishes and salads and the best dessert range you will find anywhere. There is also an additional "all you can drink" wine package which you can also get for a reasonable price.
from Sydney, Australia
Submitted on 17-09-2016
A visual landmark on the city skyline, the Sofitel Brisbane Central is positioned directly above central station and idyllically located to explore the vibrant city of Brisbane. The Brisbane River, the hub of the Queen Street Mall and popular entertainment precincts are all within close proximity to the hotel. Sofitel playfully blends French origins with the very best of local cultures to provide an exceptional customer service experience. Being greeted with 'Bonjour' by the Sofitel team at all... Read more
from Sydney
Submitted on 19-09-2016
Needed a mini break away from Sydney and chose Brisbane. Great city but just a little disappointed in the Hotel. Have to firstly say it is Location Plus! We flew into Brisbane Airport and caught the Airtrain to Central Station, the Sofitel is directly upstairs from the station, so easy. We arrived early and were thankful that our room was made available to us. We treated ourselves and booked a Club Room, which gave us high floor and access to the Club Lounge. The room had a lovely view and was ... Read more
from McCrae, Australia
Submitted on 20-09-2016
Having just come off a cruise at a very early hour, this hotel were wonderful in getting me a room at 8am in the morning. From the moment I arrived until I left the next morning nothing was any trouble. The Saturday lunch was delicious. Overall I found the entire experience delightful
from Sydney, Australia
Submitted on 22-09-2016
I took my mum to stay and we were so impressed with the friendliness of the staff. The rooms were absolutely beautiful and all the facilities were well maintained. The location was convenient to central Brisbane so that you could come and go as you pleased. We dined in the Prive 249 and it was sensational.
from Maroochydore, Australia
Submitted on 22-09-2016
From the moment you arrive you are treated as a special guest and made to feel important. Reception experience - excellent. Room quality - bedding, layout and bathroom accessories - excellent. Not to mention the "brand" scent - excellent. Breakfast was plentiful and scrumptious with lots of hot and cold choices. Check out very smooth. Only downside was the constant greeting - "Bonjour" in dodgy Aussie accents!
from Brisbane, Australia
Submitted on 24-09-2016
Spent a delightful weekend with friends staying at the Sofitel. We stayed on a deal that included breakfast as well as a free drink & some other vouchers. The hotel still oozes class despite its years & proximity to Central Station is a bonus. Rooms were neat & spacious, the bathroom well fitted out, and all very clean. Good variety of bars, food & facilities. Parking is expensive.
from Gold Coast, Australia
Submitted on 25-09-2016
I stayed here for Riverfire, as I got a great price using Accor Points. It was an easy place to access public transport, and the river. The room was a little dated but the bed was beautiful and comfortable, which is just what I needed. The staff were very helpful and friendly.
from Caloundra, Australia
Submitted on 25-09-2016
it was only 10 O'clock and we were in Brisbane, we wanted morning tea, looking straight at the Sofitel, of which I have written about previously, we decided to go in for a croissant and flat white in the lobby lounge. Great Idea! The amazingly Columbian barperson, Julien, could not have been more attentive and accommodating of our needs, the Flat White coffee he prepared in a generous cup, was probably the best flat white served to me anywhere for some considerable time and we enjoyed the little... Read more
from Sydney
Submitted on 25-09-2016
Just one night here at the Sofitel Brisbane ,nice clean hotel , it doesn't matter what Sofitel you walk in to they all smell the same .. it's kind of like a daja vu you walk in and think you have been here before but you haven't .. rooms are spacious and clean , bed is comfortable .. I had the buffet today for lunch great value : it's called the wine buffet $29 all you can eat , roasts meats , seafood , salads , desserts pretty much everything a buffet has to offer and all for $29 great value a... Read more
from
Submitted on 27-09-2016
As expected a great the three day get away to a 5 star hotel will return to this Front office greeted with smiles and helpful with directions Photos show views from 20th floor bar area and foyer Because this was s short visit did not do the tourists trail however there is the train station within immediate proximity to the hotel easily accessible as well as s short stroll to shops and major department stores
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