Track/manage Jira Tickets assigned within Team assigned.

Track trends and deliver information to Lead as well as provide possible solutions

Ability to work well in a team environment.

Must comprehend current Company and Departmental policies in place in order to measure in scoring process.

Understand, evaluate, and execute company specifications and procedural requirements in a team member’s call through scoring system established.

Must have exceptional listening skills and attention to detail.

Must be able to transcribe conversations as requested.

Must be able to document factual information in the form of a report.

Must be able to maintain Team Member confidentiality.

Must be able to give and receive different types of feedback.

Must be Team oriented and thrive in Team environments.

Other duties as assigned.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have Competency in Microsoft Word or similar Word Processing software; Outlook or similar calendar and organizational software; Excel or similar Spreadsheet software; Proficiency in Extranet and Internet Browsers.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

External applicants please send resume to email below.

This person will be an employee not a contractor.

General office cleaning, dusting, cleaning and stocking bathrooms and break rooms, emptying trash, cleaning carpets, mopping floors. Minor maintenance such as changing filters, light bulbs and minor plumbing issues.

Ability to go up and down stairs, carry 20-50 lbs as needed, Ability to efficiently communicate with other Team Members. Willingness to come in for additional shifts during the week if needed.

Monday 5pm - 8pm

Tuesday 5pm - 9pm

Wednesday 5pm - 8pm

Thursday 5pm - 8pm

Friday 5pm - 8pm

Please send resume to email below.

Benefits available after 90 days include Dental, Aflac, 401K, Paid Time Off. Travel discounts to marketed areas.

As a Guest Elation Representative I you are responsible for assisting guests with issues and complaints on incoming and outbound calls. Provide one call resolution for guest issues. Provide Guest Elation on every call.

Duties and Responsibilities:

Answers incoming queue calls, respond to customer requests, provide customers with product and service information, identify, research and resolve customer issues. Handles the following call types:

• Confirm bookings

• Activities

• Property questions

• Member sign-in assistance

• Contact guests, hotel partners and vendors in order resolve guest issues

• Provide Guest Elation both internally and externally

• Provide the highest quality Guest Elation

Communicate well (written and verbal), deliver presentations, has good listening skills

Work well with Guests, promote a positive image of the company and strive to solve issues raised by Guests

Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record

Honest, accountable, maintains confidentiality

Build strong relationships, is flexible/adaptable, works well with others, solicits feedback

Understand facets of job, aware of duties and responsibilities, keep job knowledge current

Manage workload efficiently; meet goals and objectives

Strive to eliminate errors, accurate work is a priority, seek opportunities to improve product/services

Meet deadlines, establish appropriate priority, and get the job done in a timely manner

Accountable to team, work to meet established deliverables, appreciate view of team members, respectful

Maintain current understanding of technical processes/equipment, use technology to increase performance/productivity

Hours

This is a full time hourly position (must average 38 hours to be considered full time status). This department is operational seven days a week/365 days a year from 7:00am-2:00am. Overtime and schedule flexibility may be required depending on business needs. Must be flexible to work day, mid, or night shifts.

Education and/or Experience

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills

To perform this job successfully, and individual should be proficient with internet, spreadsheet and word processing software.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environmental conditions exposed to are primarily indoors.

The noise level in the work environment is usually quiet to moderate noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to stand, sit, type and use of office equipment, talk and hear. Candidate must be able to see at close distances.

• Coordinate the creation and production of sales and marketing materials.

• Coordinates advertising schedules and placement.

• Reviews specification sheets, and acts as liaison with vendors in such areas as delivering marketing material, scheduling proofs, and meetings.

• Compiles and produces sales and marketing reports.

• Maintains inventory of photo work, artwork, and film, and maintains marketing literature, archive files, and sample files.

• Coordinates promotions.

• Completes entry of contracts from Hoteliers or Service Vendors from start to finish, including but not limited to, building New hotels, revamping existing hotels, Rates, promotions, Newsletter or company “sales” submissions, and imaging.

• Stays in constant contact with Hoteliers and Service Vendors to assure information on live site is always accurate.

• Uses knowledge to solve rate or promotional problems; gives possible solutions to these problems on a higher level.

• Acts as a liaison between Market Manager, Hotels, Service Partners, and Call Center Managers to insure that all work and issues are handled in a timely and efficient manner.

• Uses Quality Control to insure postings on Live Site are pertinent and reliable.

• Ability to receive directives and follow through with such directive in a timely and efficient manner.
Must have good people skills, be extremely organized, self motivated and able to work in a fast paced environment.

External applicants please send resume to email below.

• Work with Merchandising to extend and optimize shelf space for market sales and push properties.

• Demonstrate an understanding of what messages will perform for a market and communicate and additions/revision to deals/store sales.

• Demonstrate a working knowledge of STAR report and market/individual hotel profitability

• Optimize current MKTG mix for a market. Review MKT performance w/ MM on effectiveness of initiatives.

• Enhance the ongoing MKTG effort by building niche marketing opportunities that key in on specific consumers for each destination.

• Liaison between MKTG dept to ensure productivity.

• Coordinate submissions for marketing pushes as well as site-wide sales.

• Must be able monitor cost of all marketing initiatives to ensure ROI is met within assigned region.

• Must be able to monitor spending, budget allocation.

• Quality control of marketing message accuracy.

• Responsible to maintaining high level of customer service thru accuracy of regional marketing initiatives.

• Must be able to analyze data to find trends and make recommendations, requires a fair amount of intellectual competency
• Must keep accurate and organized records of relevant information.

• Must be able to work within a team and communicate efficiently and appropriately on a daily basis
• Must be able to take initiative and lead other team members on tasks as needed
• Must be highly organized and detail oriented
• Must be able to self manage and keep up with multiple projects

• Operational point of contact for email service provider.

• Responsible for building, editing, testing, and deploying all email campaigns, including HTML/CSS production, training and campaign performance reporting.

• Evaluate effectiveness of all email communications.

• Work with design and marketing teams on creative treatments.

• Setup campaigns, segment groups, and schedule deployments of emails thru the Responsys Platform - Experience with Responsys is a plus.

• General proofing and QA of deliverables to ensure flawless execution for a variety of campaigns on a daily/weekly/monthly basis.

• May be responsible for the set up of landing pages, click tracking, A/B testing programs. • May be responsible for producing internal email communications and/or corporate collateral materials.

• Responsible for maintaining high level of customer satisfaction through accuracy of email campaigns and quality of work.

• Must keep accurate and organized records of relevant information.

• Develops and audits designs that are on strategy and aligned with brand guidelines.

• Responsible for receiving tasks from Regional Marketing Managers and completing action items in a timely manner. May need to clearly communicate logic behind business decisions to Team Members of equal or higher level.

• Other duties as assigned.

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills

To perform this job successfully, and individual should be proficient with Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, etc.) Familiarity with email platforms like Email Labs or Exact Target. (Preferably Responsys) Design, Internet, Spreadsheet and Word Processing Software knowledge is a must.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

Please send resume to email below

• Develop reports to assist in the analysis and improvement of operational efficiency and standardization

• Provide volume forecast information and recommendations to ensure staffing levels are sufficient to cover anticipated volume

• Responsible for tracking and monitoring phone activities, monitoring multiple work queues and reporting metrics daily

• Utilizes software to streamline and to measure departmental, team and individual performance goals

• Prepares and provides a variety of statistical reports to Management regarding productivity and performance results and activities

• Identifies and makes recommendations to Management regarding performance metrics, marketing campaigns

• Responsible for researching, documenting and reporting on escalated Guests issues. This includes BBB complaints, Attorney General inquiries, and negative written correspondence from Guests

• Other duties as assigned

Associate's Degree (AA) or equivalent from two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual must be proficient with spreadsheet, word processing, and internet software. (Crystal Reports knowledge preferred)

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

Please submit resumes to email below.

• Prepares and sorts source documents, and identifies and interprets data to be entered.

• Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.

• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.

• Compares data entered with source documents, or reenters data in verification format on screen to detect errors.

• Makes necessary corrections to information entered.

• Compiles, sorts, and verifies accuracy of data to be entered.

• Keeps record of work completed.

• Reviews error reports and enters corrections into computer.

• Transmits entered information into database.

• Files or routes source documents after entry.

• Responds to inquiries regarding entered data.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Ability to type. Will enter information onto proprietary software. Ability to use Word, Excel and Outlook programs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.


External applicants please send resume to email below

• Coordinates office projects to achieve efficient office flow and employee productivity.

• Assist in setting up for training and office visitors, including setting up meeting rooms and meeting room supplies. Provide assistance to meetings including duties such as purchasing lunch, tea / coffee etc.

• Monitor and purchase office and kitchen supplies, office equipment.

• Coordinate maintenance and repairs, housekeeping, facility maintenance/management.

• This is a non Janitorial role, however assistance in ensuring items such as the refrigerators and kitchen supplies are maintained in a clean and usable state.

• Supervises activities of the office staff (to include, but not limited to filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies).

• Maintain an accurate record for all inventory items (i.e., parts and materials).

• Communicate both informally and formally in scheduled meetings with management, subordinates and peers.

• Compiles, prepares, and analyzes complex reports, proposals, to include assessments, care plan and visit orders and documents including but not limited to personnel records.

• Maintain the proper filing system for documents.

• Respond to the phones, e-mails, mails and other related means.

• Prepare memos and to do other correspondence activities.

• General administrative and clerical support.

• Prepare letters and documents.

• Receive and sort mail and deliveries, coordinate shipping as needed.

• Ensure all paperwork is completed for new Team Members and maintain employee files.

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully the candidate must be proficient in email, word processing, spreadsheet, and presentation software, preferably Microsoft Office software.

Other Skills

Human Resource experience a plus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

Please send resume to email below

• They will follow the Test and Learn concept

• Provide results to Key players to help direct our resources and efforts.

• The position requires someone with strong leadership qualities, and ability to assist in the development of Team Members.

• TMs are required to have excellent communication skills and be totally adaptable and versatile.
Main Duties
• Test new process and procedures in all areas of our business

• Present and explain results clearly

• Able to adapt on very short notice

• Able to work independently and as a part of a team

• Complete trend reports

• Able and willing to take on any task / process that we are testing

• Support of all departments as requested

• Facilitate meetings as requested by Management

Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have Competency in Microsoft Word or similar Word Processing software; Outlook or similar calendar and organizational software; Excel or similar Spreadsheet software; Proficiency in Extranet and Internet Browsers.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

Please submit resumes to the email address below

CSS

jQuery (JavaScript)

Some very strong plusses would be ability in the following areas:

HTML5/CSS3

AJAX

SVN (or other source control product)

PHP development experience

Because of your skill these things are second nature to you:

Create efficient and maintainable web pages that are well documented

Follow design specifications, and in many cases help come up with the design

Be creative in the approach to complex business problems

Work well with a team of other developers on projects

2) Proactively investigate systems and issues, and find solutions on their own.

3) Identify trends and problem areas and share this information with the team manager.

Preference will be given to candidates who have a track record of proactiveness, reliability and multi tasking skills.

- Provide technical expertise and support for an actively developed, high traffic LAMP infrastructure.

- Utilize a configuration managment system to express desired configuration of LAMP servers.

- Be Responsible for configuring and maintaining a proactive Network Monitoring System to track network statistical performance and metrics.

- Diligently generate documentation of processes and configurations for peers.

- Assist with design and support of web services and network devices.

- 3-5 years relevant experience as a Linux Network/Systems administrator, working in a large environment.

- Self starter, Ability to find solutions independently.

- Strong Red Hat/CentOS Linux, Apache and MySQL server experience a necessity.

- Strong bash and perl skills.

- Experience troubleshooting performance problems with Apache 2 and MySQL 5.

- Experience with enterprise configuration management systems such as puppet or chef.

- Experience and understanding of reporting protocols and monitoring tools -- yslog,snmp,ntop,iftop,etc

- Superior problem-solving and analytical skills, ability to triage and execute tasks independently with minimal need for supervision.

- Ability to work under varying degrees of pressure and uncertainty.

- Reasonable on call schedule.

- Ability to work flexible hours and support night or weekend work as needed.

- Experience supporting Windows Server 2003/2008 operating systems is a plus.

- Vendor certifications a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environmental conditions exposed to are primarily indoors.
The noise level in the work environment is usually quiet to moderate noise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.

- This is an on site position however telecommuting may be considered for qualified candidates.

Have Red Hat or CentOS Linux, Apache and MySQL server experience.

Experience troubleshooting performance problems with Apache 2 and MySQL 5.

Superior problem-solving and analytical skills, ability to triage and execute tasks independently with minimal need for supervision.

Ability to work under varying degrees of pressure and uncertainty.

Available for a reasonable on call schedule.

Ability to work flexible hours and support night or weekend work as needed.

Experience with Software Configuration Management tools (Subversion is highly desirable). Experience in ClearCase, TFS or any other industry-leading tool would also be considered.

Ability to manage builds to meet the needs of an fast moving culture.

Beneficial but not required
Strong bash and perl skills.

Experience with enterprise configuration management systems such as puppet or chef.

Experience and understanding of reporting protocols and monitoring tools-yslog,snmp,ntop,iftop,etc

Experience supporting Windows Server 2003/2008 operating systems is a plus.

Vendor certifications a plus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environmental conditions exposed to are primarily indoors.

The noise level in the work environment is usually quiet to moderate noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand, sit, stoop, kneel, type and use of office equipment, talk and hear. Candidate must be able to see color and at close and far distances.